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Dell Inspiron 11 3000 Series Service Manual
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Dell Inspiron 11 3000 Series Service Manual

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See also: Service Manual , Setup and Specifications
Inspiron 11
3000 Series

Service Manual

Computer Model: Inspiron 11–3157
Regulatory Model: P20T
Regulatory Type: P20T003

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Summary of Contents for Dell Inspiron 11 3000 Series

  • Page 1: Service Manual

    Inspiron 11 3000 Series Service Manual Computer Model: Inspiron 11–3157 Regulatory Model: P20T Regulatory Type: P20T003...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks ™...

  • Page 3: Table Of Contents

    Contents Before working inside your computer........10 .....................10 Before you begin ....................10 Safety instructions ..................11 Recommended tools After working inside your computer........13 Removing the base cover............14 ......................14 Procedure Replacing the base cover............16 ......................16 Procedure Removing the battery............... 17 ..................... 17 Prerequisites ......................
  • Page 4 Removing the hard drive............24 .....................24 Prerequisites ......................24 Procedure Replacing the hard drive............28 ......................28 Procedure ....................28 Post-requisites Removing the eMMC card............29 .....................29 Prerequisites ......................29 Procedure Replacing the eMMC card............33 ......................33 Procedure ....................35 Post-requisites Removing the eMMC I/O-board..........36 .....................36 Prerequisites ......................
  • Page 5 Removing the wireless card............ 42 .....................42 Prerequisites ......................42 Procedure Replacing the wireless card............ 44 ......................44 Procedure ....................45 Post-requisites Removing the power and volume-buttons board....46 ....................46 Prerequisites ......................46 Procedure Replacing the power and volume-buttons board....48 ......................
  • Page 6 Removing the processor fan and heat-sink assembly..59 .....................59 Prerequisites ......................59 Procedure Replacing the processor fan and heat-sink assembly..61 ......................61 Procedure ....................61 Post-requisites Removing the I/O board............62 .....................62 Prerequisites ......................62 Procedure Replacing the I/O board............64 ......................
  • Page 7 Removing the display assembly..........74 .....................74 Prerequisites ......................74 Procedure Replacing the display assembly..........77 ......................77 Procedure ....................77 Post-requisites Removing the palm rest and keyboard assembly....78 .....................78 Prerequisites ......................78 Procedure Replacing the palm rest and keyboard assembly....80 ......................80 Procedure ....................80 Post-requisites Removing the display back-cover and antenna assembly..................81...
  • Page 8 Removing the camera...............87 .....................87 Prerequisites ......................87 Procedure Replacing the camera...............89 ......................89 Procedure ....................89 Post-requisites Removing the Windows-button board.........90 ....................90 Prerequisites ......................90 Procedure Replacing the Windows-button board......... 92 ......................92 Procedure ....................92 Post-requisites Removing the display cable.............93 .....................93 Prerequisites ......................
  • Page 9 Getting help and contacting Dell......... 101 ..................101 Self-help resources ....................102 Contacting Dell...

  • Page 10: Before Working Inside Your Computer

    Before working inside your computer CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid touching pins and contacts. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Save and close all open files and exit all open applications.

  • Page 11: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.
  • Page 12 • Plastic scribe...

  • Page 13: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, and cables you removed before working on your computer.

  • Page 14: Removing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Close the display and turn the computer over. Remove the screws that secure the base cover to the palm rest and...
  • Page 15 Using a plastic scribe, pry the base cover from the palm rest and keyboard assembly. plastic scribe palm rest and keyboard assembly base cover screws (9)

  • Page 16: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place.

  • Page 17: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure Remove the hard-drive cable from the routing guides on the battery.
  • Page 18 Lift the battery off the palm rest and keyboard assembly. hard-drive cable screws (3) battery palm rest and keyboard assembly Press and hold the power button for 5 seconds, to ground the system board.

  • Page 19: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly.

  • Page 20: Removing The Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 21 Remove the memory module from the memory-module slot. memory module securing clips (2) memory-module slot...

  • Page 22: Replacing The Memory Module

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory- module slot.

  • Page 23: Post-Requisites

    Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. notch memory-module slot securing clips (2) memory module Post-requisites...

  • Page 24: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 25 Peel off the tape that secures the hard-drive assembly to the palm rest and keyboard assembly. tape tape hard-drive assembly Using the pull tab, disconnect the hard-drive cable from the system board. Remove the screws that secure the hard-drive assembly to the palm rest and keyboard assembly.
  • Page 26 Lift the hard-drive assembly along with its cable off the palm rest and keyboard assembly. screws (2) hard-drive assembly hard-drive cable pull tab Disconnect the interposer from the hard drive. Remove the screws that secure the hard-drive bracket to the hard drive.
  • Page 27 Lift the hard-drive bracket from the hard drive. interposer hard drive hard-drive bracket screws (4)

  • Page 28: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Align the screw holes on the hard drive with the screw holes on the hard- drive bracket.

  • Page 29: Removing The Emmc Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 30 Peel off the tape that secures the hard-drive assembly to the palm rest and keyboard assembly. tape tape hard-drive assembly Using the pull tab, disconnect the hard-drive cable from the system board. Remove the screws that secure the hard-drive assembly to the palm rest and keyboard assembly.
  • Page 31 Lift the hard-drive assembly along with its cable off the palm rest and keyboard assembly. screws (2) hard-drive assembly pull tab hard-drive cable Turn the hard-drive assembly over. Partially peel the Aluminium foil tape to expose the eMMC card.
  • Page 32 Remove the screw securing the eMMC card to the hard-drive assembly and lift the eMMC card at an angle from the slot on the hard-drive assembly. Aluminium foil tape screw eMMC-card slot eMMC card hard-drive assembly...

  • Page 33: Replacing The Emmc Card

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the notch on the eMMC card with the tab on the eMMC-card slot Insert the eMMC card at an angle into the eMMC-card slot.
  • Page 34 Replace the screw that secures the eMMC card to the hard-drive assembly. eMMC card screw notch eMMC-card slot Aluminium foil tape hard-drive assembly Align the screw holes on the hard-drive assembly with the screw holes on the palm rest and keyboard assembly. Replace the screws that secure the hard-drive assembly to the palm rest and keyboard assembly.

  • Page 35: Post-Requisites

    Post-requisites Replace the battery. Replace the base cover.

  • Page 36: Removing The Emmc I/O-Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 37 Lift the eMMC-I/O board off the hard-drive assembly. hard-drive assembly screws (2) eMMC-I/O board...

  • Page 38: Replacing The Emmc I/O-Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw hole on the eMMC-I/O board with the screw hole on the hard-drive assembly.

  • Page 39: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 40 plastic scribe coin-cell battery battery socket I/O board...

  • Page 41: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket on the system board.

  • Page 42: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 43 Slide the wireless card from the wireless-card slot on the I/O board. wireless-card slot screw wireless card antenna cables (2) I/O board...

  • Page 44: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 45: Post-Requisites

    Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Connectors on the wireless card Antenna-cable color Main (white triangle) white Auxiliary (black triangle) black screw antenna cables (2) wireless card wireless-card slot...

  • Page 46: Removing The Power And Volume-Buttons Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 47 Lift the power and volume-buttons board along with its cable, off the palm rest and keyboard assembly. power and volume-buttons tape board cable routing guides power and volume- buttons board tape...

  • Page 48: Replacing The Power And Volume-Buttons Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the power and volume-buttons board into the slot on the palm rest and keyboard assembly.

  • Page 49: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 50: Procedure

    Procedure Lift the connector latch and disconnect the touch-pad cable from the connector on the touch pad. speakers (2) touch-pad cable connector latch touch pad...
  • Page 51 Peel the Mylar from the palm rest and keyboard assembly to access the speaker cable. Mylar speakers (2) Disconnect the speaker cable from the system board. Peel off the adhesive tapes that secure the speaker cable to the palm rest and keyboard assembly.
  • Page 52 Release the speakers from the alignment posts and lift the speakers along with its cable off the palm rest and keyboard assembly. speaker cable adhesive tapes (2) routing guides speakers (2)

  • Page 53: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using the alignment posts on the palm rest and keyboard assembly, place the speakers on the palm rest and keyboard assembly.

  • Page 54: Removing The Touch Pad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 55 Peel the tapes to access the screws on the touch pad. touch-pad cable connector latch tapes (2) touch pad...
  • Page 56 Remove the screws that secure the touch pad to the palm rest and keyboard assembly. screws (2) touch pad Raise the palm rest and keyboard assembly to release the touch pad from the slots on the palm rest and keyboard assembly. Slide the touch pad away from the computer to release it from the slots on the palm rest and keyboard assembly.
  • Page 57 Remove the touch pad from the palm rest and keyboard assembly. tabs (2) touch pad palmrest and keyboard assembly...

  • Page 58: Replacing The Touch Pad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the tabs on the touch pad into the slots on the palm rest and keyboard assembly.

  • Page 59: Removing The Processor Fan And Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 60 Lift the processor fan and heat-sink assembly off the system board. processor fan and heat-sink captive screws (4) assembly system board fan cable...

  • Page 61: Replacing The Processor Fan And Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the processor fan and heat-sink assembly with the screw holes on the system board and place the processor fan and heat sink assembly on it.

  • Page 62: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 63 Lift the I/O board off the palm rest and keyboard assembly. I/O board screw power and volume-buttons I/O-board cable board cable...

  • Page 64: Replacing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using the alignment posts, place the I/O board on the palm rest and keyboard assembly.

  • Page 65: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 66 Using the pull tab disconnect the display cable from the system board. screws (2) display-cable bracket display cable latch Windows-button board adhesive tape cable Using the pull tab disconnect the I/O-board cable and the hard-drive cable from the system board. Release the connector latches and disconnect the keyboard cable from the system board.
  • Page 67 Disconnect the speaker cable and the power-adapter port cable from the system board. I/O-board cable latch keyboard cable hard-drive cable touch-pad cable latch speaker cable power-adapter port cable Remove the screw that secures the system board to the palm rest and keyboard assembly.
  • Page 68 10 Lift the system board off the palm rest and keyboard assembly. screw system board palm rest and keyboard assembly...

  • Page 69: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 70: Post-Requisites

    Entering the Service Tag in the BIOS setup program Turn on the computer. Press F2 when the DELL logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag...

  • Page 71: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 72 Lift the power-adapter port with its cable, off the palm rest and keyboard assembly. screw power-adapter port power-adapter port cable Mylar...

  • Page 73: Replacing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the power-adapter port into the slot on the palm rest and keyboard assembly.

  • Page 74: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 75 Lift the connector latch and disconnect the Windows button-board cable. wireless card antenna cables (2) screws (2) display-cable bracket display cable windows-button board cable adhesive tape system board Turn the computer over and open the display as far as possible. CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.
  • Page 76 10 Lift the display assembly off the palm rest and keyboard assembly. display assembly screws (2) display hinges (2)

  • Page 77: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.

  • Page 78: Removing The Palm Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 79 palm rest and keyboard assembly palm rest and keyboard assembly...

  • Page 80: Replacing The Palm Rest And Keyboard Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the palm rest and keyboard assembly on a flat surface with the keyboard facing down.

  • Page 81: Removing The Display Back-Cover And Antenna Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 82 display-panel assembly plastic scribe display back-cover and antenna assembly...

  • Page 83: Replacing The Display Back-Cover And Antenna Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the display-panel assembly with the display back-cover and antenna assembly and gently snap the display back-cover and antenna assembly into place.

  • Page 84: Removing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 85 Lift the display hinges off the display back-cover and antenna assembly. screws (6) display back-cover and antenna assembly hinge covers (2) antenna cable routing guides hinges (2)

  • Page 86: Replacing The Display Hinges

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the display back-cover and antenna assembly.

  • Page 87: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 88 Turn the camera over and disconnect the camera cable from the camera module. camera camera cable plastic scribe...

  • Page 89: Replacing The Camera

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the camera cable to the camera module. Using the alignment post place the camera module on the display bezel and snap it into place.

  • Page 90: Removing The Windows-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 91 Lift the Windows-button board off the display bezel. adhesive tape Windows-button board cable Windows-button board touch-board cable screw...

  • Page 92: Replacing The Windows-Button Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw hole on the Windows-button board with the screw hole on the display bezel.

  • Page 93: Removing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 94 Lift the connector latch and disconnect the display cable from the touch board. adhesive tape connector latch for Windows-button board cable Windows-button board connector latch for display cable cable display panel display cable Note the display cable routing and peel off the display cable from the routing guides on the display bezel.
  • Page 95 Lift the display cable off the display bezel. display cable routing guides display panel...

  • Page 96: Replacing The Display Cable

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Route the display cable through the routing guides on the display bezel and adhere the display cable on the display bezel.

  • Page 97: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 98 display panel...

  • Page 99: Replacing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the display panel on a clean and flat surface. Post-requisites...

  • Page 100: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on the computer. Go to www.dell.com/support. Click Product Support, enter the Service Tag of your computer and click Submit.
  • Page 101 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and www.dell.com services Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...

  • Page 102: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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Inspiron 11–3152

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