Page 1 ® ® Epson SureColor T3470/T5470 User's Guide...
Page 3: Table Of Contents
Contents SureColor T3470/T5470 User's Guide......................9 Introduction to Your Printer........................10 Printer Features ..........................10 Optional Equipment and Replacement Parts................. 11 Notations Used in the Documentation ....................11 Printer Part Locations......................... 11 Product Parts - Front ........................12 Product Parts - Top/Inside ......................13 Product Parts - Side........................
Page 4 Cutting Roll Paper Manually...................... 40 Removing Roll Paper........................41 Loading Single Cut Sheets......................... 44 Compatible Epson Papers........................46 Paper or Media Type Settings - Printing Software................49 Selecting the Paper Settings for Each Source - Control Panel ............50 Paper Type Settings - Control Panel ..................... 52 Creating Custom Paper Configurations....................
Page 5 Changing the Language of the Printer Software Screens.............. 79 Changing Automatic Update Options .................... 80 Printing with the Built-in Epson Driver - Windows 10 S............... 81 Selecting Print Settings - Windows 10 S..................82 Printing on a Mac ..........................84 Selecting Basic Print Settings - Mac ....................
Page 6 Checking Ink Cartridge and Maintenance Box Status with Windows........... 133 Checking Cartridge and Maintenance Box Status - Mac ............. 134 Purchase Epson Ink Cartridges and Maintenance Box ..............136 Ink Cartridge and Maintenance Box Part Numbers..............136 Removing and Installing Ink Cartridges.................... 136 Replacing the Maintenance Box.......................
Page 7 Maintenance and Transportation ......................160 Replacing the Cutter......................... 160 Replacing the Borderless Pads ......................163 Cleaning the Platen and Borderless Pad Edges................169 Moving or Transporting Your Product....................172 Discharging Ink..........................174 Solving Problems ............................ 175 Checking for Software Updates......................175 Product Status Messages ........................
Page 8 FCC Compliance Statement......................210 Binding Arbitration and Class Waiver ....................211 Trademarks ............................214 Copyright Notice..........................215 A Note Concerning Responsible Use of Copyrighted Materials........... 215 Default Delay Times for Power Management for Epson Products ..........216 Copyright Attribution ........................216...
Page 9: Surecolor T3470/T5470 User's Guide
SureColor T3470/T5470 User's Guide Welcome to the SureColor T3470/T5470 User's Guide. For a printable PDF copy of this guide, click here.
Page 10: Introduction To Your Printer
The Epson SureColor T3470/T5470 printers include these special features: High productivity • Print accurate A1/D-size prints in 24 seconds (SureColor T5470) or 27 seconds (SureColor T3470) • Available 110-ml color or 350-ml high-capacity ink cartridges with next generation UltraChrome XD2, 4-color, all-pigment ink •...
Page 11: Optional Equipment And Replacement Parts
• Supports roll paper or one cut sheet up to 24 inches (609.6 mm) [SureColor T3470] or 36 inches (914.4 mm) [SureColor T5470] wide Optional Equipment and Replacement Parts Parent topic: Introduction to Your Printer Optional Equipment and Replacement Parts You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller.
Page 12: Product Parts - Front
Product Parts - Front Product Parts - Top/Inside Product Parts - Side Control Panel Parent topic: Introduction to Your Printer Product Parts - Front Front cover Maintenance box cover Paper basket Casters (included with stand)
Page 13: Product Parts - Top/Inside
Cartridge cover Control panel Roll paper cover Alert light Cut sheet cover Parent topic: Printer Part Locations Product Parts - Top/Inside Spindle holder Paper feeder Print head Roll core adapters (for 3-inch roll paper core) Roll paper spindle Translucent paper stop Cut sheet paper guide...
Page 14: Product Parts - Side
Parent topic: Printer Part Locations Product Parts - Side USB port (for flash drives) Air vents AC inlet USB port (for computer connection) OPTION port (for scanner connection) Ethernet LAN port Data light Status light Caution: Do not block the air vents shown above. Parent topic: Printer Part Locations...
Page 15: Control Panel
Control Panel home button power light power button LCD touchscreen LCD Screen Display Status messages...
Page 16: Using The Control Panel
Roll paper information (When roll paper is not loaded, - - - is displayed.) Paper Setting menu Printer Status menu (or Enlarged Copy if you connect a scanner) Settings menu Information display (displays notifications or warnings) Network icons : No Ethernet connection : Ethernet connection established : No Wi-Fi connection : Wi-Fi network error or the product is searching for a connection...
Page 17: Selecting The Date And Time
2. Select Settings > Language. You see this screen: 3. Select a language. 4. Press the home button to exit. Parent topic: Using the Control Panel Selecting the Date and Time Before using your product, select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format.
Page 18: Setting A Password And Locking The Control Panel
You see this screen: 3. Select Date/Time. 4. Select the date format you want to use. 5. Use the on-screen keyboard to enter the current date and select OK. 6. Select the time format you want to use. 7. Use the on-screen keyboard to enter the current time and select OK. 8.
Page 19 Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. Note: For more information on administration settings, see the Administrator's Guide. 1. Press the home button, if necessary. 2.
Page 20: Using Airprint
Note: If you forget your password, contact Epson for assistance. Parent topic: Using the Control Panel Using AirPrint AirPrint enables instant wireless printing from iPhone, iPad, and iPod touch with the latest version of iOS, and Mac with the latest version of OS X or macOS.
Page 21: Wi-Fi Or Wired Networking
Wi-Fi or Wired Networking See these sections to use your product on a Wi-Fi or wired network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Changing or Updating Network Connections Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your network environment using appropriate security measures.
Page 22: Wi-Fi Infrastructure Mode Setup
The wireless router or access point can be connected to your computer over a wireless or wired network. Note: You cannot connect to a wired and wireless network at the same time. Epson product Wireless router or access point Computer with a wireless interface...
Page 23: Selecting Wireless Network Settings From The Control Panel
To install your product on a wireless network, install the necessary software by downloading it from the Epson website. The installer program guides you through network setup. Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.
Page 24 LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software from the Epson website.
Page 25: Wi-Fi Direct Mode Setup
You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 4 devices. Epson product Computer with a wireless interface Other wireless device...
Page 26 Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select the icon. You see a screen like this: 3. Select Wi-Fi Direct > Start Setup > Start Setup. You see a screen like this:...
Page 27: Wi-Fi Protected Setup (Wps)
LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software from the Epson website. Note: If you don't see the icon on the LCD screen, you may have selected the wrong network name or entered the password incorrectly.
Page 28: Printing A Network Status Sheet
LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software from the Epson website. Note: If you don't see the icon, repeat these steps to try again.
Page 29: Changing Or Updating Network Connections
You see a screen like this: 3. Select Print Status Sheet > Print. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi or Wired Networking Changing or Updating Network Connections See these sections to change or update how your product connects to a network. Accessing the Web Config Utility Changing a USB Connection to a Wi-Fi Connection Changing a Wi-Fi Connection to a Wired Network Connection...
Page 30: Changing A Usb Connection To A Wi-Fi Connection
Wi-Fi connection. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections...
Page 31: Connecting To A New Wi-Fi Router
1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic:...
Page 32: Disabling Wi-Fi Features
Related concepts Uninstall Your Product Software Disabling Wi-Fi Features You may need to disable your product's Wi-Fi features if you change your network connection type or need to solve a problem with your network connection. Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password.
Page 33: Media Handling
See these sections to load and handle media on your product. Roll Paper Handling Loading Single Cut Sheets Compatible Epson Papers Paper or Media Type Settings - Printing Software Selecting the Paper Settings for Each Source - Control Panel Creating Custom Paper Configurations Roll Paper Handling See these sections to load, cut, and remove roll paper in your product.
Page 34 2. Make sure Load paper is displayed on the home screen. If it is not shown, make sure to remove any roll paper or cut sheet paper from the printer. 3. Open the cut sheet and roll paper covers. 4. Remove the spindle.
Page 35 5. Remove the transparent paper stop from the spindle. 6. Do one of the following: • 2-inch roll core: If installed, remove the 3-inch core adapters from both paper stops. Push the two tabs on the paper stop to remove the adapter.
Page 36 • 3-inch roll core: Install the 3-inch core adapters on both paper stops. Align the triangle marks on the paper stop with the triangle marks on the adapter and push the adapter in until the tabs are secured. 7. Insert the spindle into the roll paper core as shown, with the lead edge of the roll paper facing as shown.
Page 37 8. Push the fixed paper stop against the roll paper until there is no gap between the paper stop and the roll paper. 9. Attach the transparent paper stop to the spindle and press it in until there is no gap between the paper stop and the roll paper.
Page 38 11. Slide the spindle along the spindle holders to fully load the roll. 12. Insert the leading edge of the roll paper into the paper feeder until you hear a beep. Note: Make sure the leading edge of the roll paper is not bent or skewed, or a paper jam or skew error may occur.
Page 39: Cutting Roll Paper
Hold the ejected paper in both hands and support it so that the paper does not touch the floor. Parent topic: Roll Paper Handling Related references Compatible Epson Papers Roll Paper Options - Windows Paper Specifications Related tasks Removing Roll Paper...
Page 40: Cutting Roll Paper Manually
Related tasks Selecting Advanced Settings - Mac Cutting Roll Paper Manually You can keep your prints on the roll until you manually cut them. 1. Turn off the Auto Cut setting in the printer driver or the control panel, depending on the situation: •...
Page 41: Removing Roll Paper
4. To move the paper into cutting position, press and hold Forward or Backward until the position you want to cut appears at the dotted line as shown. 5. To cut the paper, select Cut. • If the Auto Cut setting is turned off only in the printer driver, the paper is cut and the paper leading edge returns to the print wait position.
Page 42 2. Open the cut sheet cover and roll paper cover. 3. Hold both ends of the spindle and lift it up from the spindle holders. 4. Remove the transparent paper stop from the spindle.
Page 43 5. Remove the spindle from the roll paper. 6. Place the roll paper in its original package. Note: Store roll paper on its end or horizontally (if the packaging end-caps are installed). Never store roll paper on its side, as a flat spot can develop and lead to imaging artifacts on the prints. Do not store roll paper in dusty areas.
Page 44: Loading Single Cut Sheets
Loading Single Cut Sheets You can print on a variety of cut sheet paper types and sizes up to 24 inches (61 cm) [SureColor T3470] or 36 inches (91 cm) [SureColor T5470] wide and 0.1 inch (0.3 mm) thick. You can load and print on one sheet at a time.
Page 45 4. Load one sheet of paper, printable side up in portrait orientation. Align the right edge of the paper with the right hand guide on the printer and insert the paper into the printer. 5. Insert the paper into the paper feeder until you hear a beep. 6.
Page 46: Compatible Epson Papers
(U.S.) or proimaging.epson.ca (Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463- 7766) in the U.S. or 800-807-7766 in Canada. Note: Paper/media availability varies by country. For the most updated list of supported Epson papers, visit proimaging.epson.com...
Page 47 Paper Type Size Part number Amount Epson Singleweight Matte Paper 17 inches (432 mm) × 132 feet S041746 1 roll (40.2 m) 24 inches (610 mm) × 132 feet S041853 1 roll (40.2 m) 36 inches (914 mm) × 132 feet...
Page 48 Paper Type Size Part number Amount Epson Premium Semimatte Photo 16 inches (406 mm) × 100 feet S042149 1 roll Paper (250) (30.5 m) 24 inches (610 mm) × 100 feet S042150 1 roll (30.5 m) 36 inches (914 mm) × 100 feet...
Page 49: Paper Or Media Type Settings - Printing Software
36 inches (914 mm) × 200 feet S450232 1 roll (60.9 m) Cut Sheets Paper Type Size Part number Amount Epson Ultra Premium Photo Paper Letter (8.5 × 11 inches S041405 50 sheets Luster [216 × 279 mm]) S041913 250 sheets Epson Premium Photo Paper Letter (8.5 ×...
Page 50: Selecting The Paper Settings For Each Source - Control Panel
For this paper Select this Paper Type or Media Type setting Coated paper (generic) Coated Paper (Generic) Epson Premium Glossy Photo Paper (170) Premium Glossy Photo Paper (170) Epson Premium Semigloss Photo Paper (170) Premium Semigloss Photo Paper (170) Epson Premium Photo Paper Glossy...
Page 51 You see a screen like this: 3. Select the paper source you want to select settings for. You see a screen like this: 4. Select Change Paper Type/Paper Size. 5. Select Paper Type. 6. Select the paper type for the paper you loaded. 7.
Page 52: Paper Type Settings - Control Panel
Epson Premium Presentation Paper Matte Enhanced Matte Archival Matte Coated paper (generic) Coated Paper (Generic) Epson Premium Glossy Photo Paper (170) Premium Glossy 170 Epson Premium Semigloss Photo Paper (170) Premium Semigloss 170 Epson Premium Photo Paper Glossy Premium Glossy Sheet...
Page 53: Creating Custom Paper Configurations
Selecting the Paper Settings for Each Source - Control Panel Creating Custom Paper Configurations You can create and store up to 10 custom paper configurations for use if printing on non-Epson paper or paper that is not supported by the Epson printer driver.
Page 54 2. Select the paper type you are printing on. Note: If you do not have paper loaded in the printer, the printer will ask you to load paper before continuing. 3. Select Change Paper Type or Change Paper Type/Paper Size. 4.
Page 55: Printing From A Computer
You can print with your product using any Windows application, as described in these sections. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 56: Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Windows Select the basic settings for the document you want to print. 1. Open a document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command.
Page 57 5. Click Settings to select the Document Size setting that matches the size of the document you are printing. 6. If you want your printout to be a different size than the selected document size, select the Output Size setting. Note: If you select Fit to Output Size, you can select a different output size.
Page 58: Document Size Options - Windows
Note: The Finest Detail setting may reduce print speed, especially if the printer is connected wirelessly. Use a wired connection if you enable this setting. Note: Available options depend on the selected Select Target setting. 13. To see a preview of how your document will print, select Print Preview. (The preview appears after you click Print but before printing starts.) 14.
Page 59: Print Mode Options - Windows
Color Mode Options - Windows You can adjust the Color Mode setting to fine-tune the colors in your printout or turn off color management in your printer software. EPSON Standard (sRGB) Optimizes the sRGB space and corrects the color. Business Graphics Performs color correction to optimize your images based on the sRGB space.
Page 60: Level Options - Windows
Off (No Color Adjustment) Turns off color management in your printer software so you can manage color using only your application software. Note: An ICC profile is required if color management is turned off. Click Settings to open the Color Controls window, where you can specify values for adjusting brightness, contrast, saturation, and individual Cyan, Magenta, and Yellow color tones.
Page 61 Quality Select to prioritize print quality over print speed. Max Quality Select to use the maximum print quality; print speed may be slower. Quality Options Select print speed or print quality levels using a slider. Parent topic: Selecting Basic Print Settings - Windows...
Page 62: Using Layout Manager - Windows
Using Layout Manager - Windows Layout Manager lets you include multiple pieces of print data created in different applications onto one sheet of paper for printing.
Page 63 You can also place the same print data multiple times as shown here.
Page 64 You can place print data in different sizes and orientations to maximize media usage, as shown here.
Page 65 You can place print data on roll paper as shown here. 1. Open the file you want to print in your application. 2. Select the print command in your application.
Page 66 3. Select the Layout Manager checkbox on the Printer Settings tab. 4. Choose an option for the Document Size setting that matches the size of the document in your application. 5. Click OK and then click Print, if necessary. The Layout Manager screen opens and displays one page in the layout. 6.
Page 67: Selecting Print Layout Options - Windows
8. Click File > Properties and select your print settings, including the size of the paper you are printing 9. Open the File menu on the Layout Manager screen and click Print. Note: To save the current job to a file, open the File menu on the Layout Manager screen, save the file, and close the Layout Manager screen.
Page 68: Page Layout Options - Windows
• To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select the Page Layout checkbox and select the option you want. • To print on both sides of the paper, select the 2-sided Printing checkbox and select the options you want.
Page 69: Selecting Advanced Settings - Windows
Selecting Advanced Settings - Windows You can select advanced printing settings on the Advanced tab. • To control how roll paper is cut after printing, select an Auto Cut option. Select other roll paper options as necessary. • To print on cut sheet paper with 14 mm margins above and below your print, select Vertical Centering.
Page 70: Roll Paper Options - Windows
• To print the time, date, and other information about your print job at the top or bottom of the page, select the Job Settings checkbox and click Details to select the settings you want to use. Roll Paper Options - Windows Parent topic: Printing with Windows Roll Paper Options - Windows...
Page 71 • Single Cut: Prints images end-to-end with no gap between them. Borderless images may overlap slightly. • Double Cut: Increases the space between each image and trims each print individually, providing the cleanest edge for borderless printing.
Page 72 • Single Cut: Prints images end-to-end with no gap between them. Borderless images may overlap slightly. • Double Cut: Increases the space between each image and trims each print individually, providing the cleanest edge for borderless printing. Auto Rotate Automatically positions the image or print data to fit the roll paper. Print Page Line Prints lines between pages as a guide for manual cutting.
Page 73: Selecting Additional Settings - Windows
• Click Head Cleaning to clean the print head if you notice banding or gaps in your printouts. • Click Epson Status Monitor 3 to check the printer's status. • Click Monitoring Preferences to select the error notifications displayed on the Epson Status Monitor 3 screen, or add a shortcut to the utility in the Windows taskbar.
Page 74: Printing Your Document Or Photo - Windows
• Click Menu Arrangement to arrange the Select Setting, Media Type, and Paper Size options by frequency of use. • Click Export or Import to save the print settings to a file or import them from a file. This is useful when you want to select the same print settings on multiple computers.
Page 75: Checking Print Status - Windows
2. Click OK or Print to start printing. Checking Print Status - Windows Parent topic: Printing with Windows Checking Print Status - Windows During printing, you see this window showing the progress of your print job. It allows you to control printing and check ink cartridge status.
Page 76 1. Make sure the selected settings on the Printer Settings, Layout, and Advanced tabs are set to what you want to save. 2. Under the Select Setting dropdown menu, select Custom Settings. You see a window like this: 3. Verify that your settings are correct, enter a name for the group of settings in the Name field, and click Save.
Page 77: Editing Print Setting Displays - Windows
Parent topic: Saving, Sharing, and Customizing the Printer Settings Related tasks Selecting Basic Print Settings - Windows Printing Your Document or Photo - Windows Editing Print Setting Displays - Windows You can arrange the displayed print settings so you can easily select the settings you use most often. 1.
Page 78: Selecting Default Print Settings - Windows
3. Select the item you want to edit. 4. Order or group items in the List box as follows: • To move and reorder items, drag and drop them in the list. • To add a new group (folder), click Add Group. •...
Page 79: Changing The Language Of The Printer Software Screens
You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session.
Page 80: Changing Automatic Update Options
2. Select Printer Settings. You see the printer settings window. 3. Click the Utility tab. You see these options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them.
Page 81: Printing With The Built-In Epson Driver - Windows 10 S
Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product. To print with additional settings, download and install the Epson Print and Scan utility from the Windows Store.
Page 82: Selecting Print Settings - Windows 10 S
Selecting Print Settings - Windows 10 S Parent topic: Printing from a Computer Selecting Print Settings - Windows 10 S Select the settings for your print job in your Windows 10 S application. 1. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command.
Page 83 3. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 4. Click the Advanced button. You see a window like this: 5.
Page 84: Printing On A Mac
12. Click OK or Print to start printing. Parent topic: Printing with the Built-in Epson Driver - Windows 10 S Printing on a Mac You can print with your product using any Mac printing program, as described in these sections.
Page 85: Selecting Basic Print Settings - Mac
Selecting Print Layout Options - Mac Selecting Advanced Settings - Mac Managing Color - Mac Sizing Printed Images - Mac Selecting Printing Preferences - Mac Printing Your Document - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document you want to print.
Page 86 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
Page 87 6. Select the size of the paper you loaded as the Paper Size setting. Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option. If you want to print a borderless print, select a paper size with Borderless in the name.
Page 88 11. Select the Media Type setting that matches the paper you loaded. Note: If you want to use paper settings that have been set in the printer's control panel, select Use Printer Settings. Note: Click Acquire Info to refresh the settings if you loaded or changed paper after opening the print window.
Page 89: Paper Size Options - Mac
Related tasks Selecting Advanced Settings - Mac Printing Your Document - Mac Paper Size Options - Mac You can select any of the Paper Size options in the Printer Settings menu to size your printed image. Same as Paper Size Sizes your printed image to fit the selected paper size.
Page 90: Color Mode Options - Mac
Color Mode Options - Mac You can adjust the Color Mode setting to fine-tune the colors in your printout or turn off color management in your printer software. EPSON Standard (sRGB) Optimizes the sRGB space and corrects the color. Business Graphics Performs color correction to optimize your images based on the sRGB space.
Page 91: Level Options - Mac
Click Settings to open the Color Controls window, where you can specify values for adjusting brightness, contrast, saturation, and individual Cyan, Magenta, and Yellow color tones. You can choose from two Gamma settings, and use either a color circle or slide bar to adjust color. Parent topic: Selecting Basic Print Settings - Mac Level Options - Mac...
Page 92: Selecting Print Layout Options - Mac
Parent topic: Selecting Basic Print Settings - Mac Selecting Print Layout Options - Mac You can select a variety of layout options by selecting Layout from the pop-up menu on the print window. • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu.
Page 93 You see this window: Note: Some settings may not be available, depending on the Roll Paper option you selected for your paper size. 2. Select one of the following Auto Cut settings: • Off: Select this option to cut your prints manually. •...
Page 94 • Single Cut: Prints images end-to-end with no gap between them. Borderless images may overlap slightly. • Double Cut: Increases the space between each image and trims each print individually, providing the cleanest edge for borderless printing. 3. Select the following settings as necessary: •...
Page 95: Managing Color - Mac
4. If you want to adjust color density, click Settings, adjust the Black and Color settings, and click OK. 5. Select Expansion to adjust the amount of image expansion when printing borderless images. Note: This option is available only when you choose a Paper Size setting with a Borderless option. Parent topic: Printing on a Mac Managing Color - Mac...
Page 96: Color Matching Options - Mac
You can select from these settings on the Color Matching menu. ColorSync Prints using standard color profiles for your product and paper to help match image colors. EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management. Parent topic:...
Page 97: Selecting Printing Preferences - Mac
Selecting Printing Preferences - Mac You can select printing preferences that apply to all the print jobs you send to your product. 1. In the Apple menu or the Dock, select System Preferences. 2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options &...
Page 98: Printing Your Document - Mac
Acquire printer information automatically Ensures that the paper size and paper type settings are automatically updated if paper is loaded or changed after closing the print window. Maintenance Call Notification Alerts you if the maintenance box is nearing capacity or needs to be replaced. Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions.
Page 99: Checking Print Status - Mac
Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing on a Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1.
Page 100: Printing Cad Drawings
You see the print status window: 2. Select the following options as necessary for your Mac OS version: • To cancel printing, click the print job and click or Delete. • To pause a print job, click the print job and click or Hold.
Page 101 Note: If lines in your drawing are not printed properly, print the drawing using HP-GL/2 or HP RTL mode using the product control panel. 1. Open the file you want to print in your CAD software. 2. Click Plot and select your product as the printer. 3.
Page 102: Printing Cad Drawings In Hp-Gl/2 Or Hp Rtl Mode
10. Start printing your drawing from the CAD software. Parent topic: Printing CAD Drawings Printing CAD Drawings in HP-GL/2 or HP RTL Mode You can change settings on your product's control panel to print CAD drawings using HP-GL/2 or HP RTL mode.
Page 103 You see this screen: 7. Change the settings as necessary. 8. Select the left arrow to return to the previous screen. 9. Select Printing Language. • If you are printing over USB, select USB and change the Printing Language setting to HP-GL/2. •...
Page 104: Printing From A Usb Memory Device
Printing from a USB Memory Device You can save JPG or TIFF images on a USB memory device and then connect the device to the printer for printing. Note: USB memory devices with security settings (such as password protection) are not supported. USB Memory Device Requirements Connecting and Printing from a USB Memory Device USB Memory Device Requirements...
Page 105: Memory Device Settings Menu
2. Press the home button, if necessary. 3. Select Memory Device. 4. Select JPEG to display a list of thumbnails or TIFF to display a list of files. 5. Do one of the following to select a single image to print: •...
Page 106 Setting Options Description Copies 1 to 99 Specifies the number of copies to print Paper Source Roll Paper Selects the paper source. Cut Sheet (1 sheet) Color Mode Black/White Selects the color mode to use when printing Color Advanced Setting Options Description Quality...
Page 107 Setting Options Description Color Mode EPSON Standard Optimizes the sRGB space and corrects the (sRGB) color Business Graphics Performs color correction to optimize your images based on the sRGB space Performs color correction when printing topographical maps Line Drawing Perform color correction when printing CAD...
Page 108: Using Your Printer As A Copier
Using Your Printer as a Copier You can connect a supported Epson scanner to your printer and print out enlarged scans on roll paper. The following Epson scanners are supported: • DS-530 • DS-7500 • DS-70000 Note: Visit the Epson website for the most updated list of supported scanners.
Page 109: Placing Originals In The Scanner
2. Connect one end of the USB cable supplied with the scanner to the scanner port and the other end to the OPTION port on the back of the printer. Parent topic: Using Your Printer as a Copier Placing Originals in the Scanner See your scanner's User's Guide for instructions on placing originals in the scanner.
Page 110: Printing Enlarged Copies From The Scanner
Parent topic: Using Your Printer as a Copier Printing Enlarged Copies from the Scanner After the scanner and printer are connected and originals are placed in the scanner, you can print enlarged copies from the printer. 1. Turn on the printer and the scanner. The Enlarged Copy option appears on the LCD screen: Note: If you do not see the Enlarged Copy option, make sure the cables connecting the printer and scanner are secure and the scanner is turned on.
Page 111: Supported Copy Sizes
You see a screen like this: 4. Select the size of your original as the Original Size setting. 5. Select a Reduce/Enlarge option to set the output size. Note: If you select Auto Fit Page, the copy is enlarged to fit the width of the roll paper. 6.
Page 112 22 × 34 inches (559 × 864 mm) 34 × 44 inches (864 × 1120 mm)* Note: The available original sizes depend on the scanner you are using. *Not supported on the SureColor T3470 Parent topic: Printing Enlarged Copies from the Scanner...
Page 113: Using The Control Panel Menus
Using the Control Panel Menus Follow the instructions in these sections to access the printer menu system and select settings. Accessing the Printer's Menus Paper Setting Menu Basic Settings Menu Printer Settings Menu Network Settings Menu System Administrator Settings Menu Maintenance Menu Printer Status/Print Menu Accessing the Printer's Menus...
Page 114: Paper Setting Menu
4. Press the up or down arrow to move through the settings, or swipe up or down on the LCD screen. 5. To select a setting, select OK any time the OK option is displayed. You can also select a setting to toggle it on or off.
Page 115 Setting Options Description Media Adjust Easy Adjustment Select Start to automatically run the paper feed adjustment and print head alignment Paper Feed Adjust Select Auto to automatically adjust the paper feed Select Manual if an error appears during automatic adjustment or if you are not satisfied with the results of the automatic adjustment Select Print length adjustment to precisely...
Page 116 Advanced Media Setting menu (in the Roll Paper menu) Setting Options Description Platen Gap Adjusts the distance between the print head and the paper; displayed when Custom Paper is selected as the Paper Type setting Top/Bottom Margins Standard The Standard margins are as follows for the top and bottom: Top 3 mm/Bottom 3 •...
Page 117 Setting Options Description Paper Size Check Select On to detect the paper width when paper is loaded. Select Off if a paper setting error occurs when paper is correctly loaded. Note: If this setting is set to Off, the printer may print beyond the edges of the paper, causing ink to get on the printer.
Page 118: Basic Settings Menu
Setting Options Description Platen Gap Adjusts the distance between the print head and the paper; displayed when Custom Paper is selected as the Paper Type setting Paper Suction -4 to +3 Select this to adjust the distance between the paper and the print head. Choose lower values for thinner papers.
Page 119 Setting Options Description LCD Brightness 1 to 9 Adjusts LCD screen brightness Sound Mute Select On to mute control panel sounds Normal Mode Button Press: Adjusts the volume of control panel sounds Error Notice: Adjusts the volume of error notifications Sound Type: Adjusts the type of control panel sounds Sleep Timer...
Page 120: Printer Settings Menu
Related tasks Changing the LCD Screen Language Selecting the Date and Time Printer Settings Menu Select Settings > General Settings > Printer Settings to customize paper and printing options. Setting Options Description Paper Source Settings Various options See the Paper Source Settings table below Custom Paper Settings 1 to 10 See the Custom Paper Settings table below...
Page 121 Setting Options Description PC Connection via USB Enable Select Enable to allow access to the printer from a USB-connected computer Disable USB I/F Timeout Setting 5 to 300 seconds Specifies the length of time before ending communication from a USB-connected computer *The Printing Language and Universal Print Settings menus can be locked by an administrator.
Page 122 Setting Options Description Change Name — Use the keyboard to enter a name for the custom paper setting (this name is displayed in the Paper Type list) Change Reference Paper Various options Select the media type for the paper closest to the one you are using...
Page 123 Setting Options Description Advanced Media Setting Platen Gap Select a larger value if print results are smudged by print head strikes Top/Bottom Margins The Standard margins are as follows for the top and bottom: • CAD/line drawings: 3 mm • Other: 30 mm Select a different value as necessary.
Page 124 Setting Options Description Remove Skew Select On to enable paper skew reduction Restore Default — Restores the custom setting to the defaults Universal Print Settings Adjust these settings as necessary when printing in HP-GL/2 or HP RTL mode, or when using AirPrint. Setting Options Description...
Page 125 (the default setting) is selected, available 300 dpi resolutions depend on the selected paper type 600 dpi 1200 dpi Color Mode (Common) EPSON Standard Optimize the sRGB space and correct the (sRGB) color Business Graphics Perform color correction to optimize your...
Page 126 MC command of the data Select to move lines to be printed later to the front at intersections Color Mode (HP-GL/2) EPSON Standard Optimize the sRGB space and correct the (sRGB) color Business Graphics...
Page 127: Network Settings Menu
Setting Options Description Select Palette Software Print according to the pen configurations set in the application and ignore the built-in printer palette Default Print according to the built-in printer palette settings (logical pen with a pen width of 0.35 mm and 256 colors) Palette A Print according to the built-in printer palette settings specified under Define Palette...
Page 128: System Administrator Settings Menu
Setting Options Description Network Status Wired LAN/Wi-Fi Status Displays current communication status and connection settings Wi-Fi Direct Status Displays the number of connected devices and connection settings Print Status Sheet Prints the current network connection information Connection Check — Confirms the network status. You can also print a connection check report.
Page 129: Maintenance Menu
Options Description Firmware Update Update Select Start Checking to access the Epson website and search for a firmware update. The printer must be connected to the internet. Follow the prompts to update the firmware, which can take up to 5 minutes or longer.
Page 130: Printer Status/Print Menu
Setting Description Ink Cartridge(s) Replacement Moves the print head to the correct position so you can replace ink cartridges. Displays the ink cartridge replacement procedure. Replace Maintenance Box Displays the maintenance box replacement procedure Replace Cutter Displays the cutter replacement procedure Powerful Cleaning* Perform if the nozzle check pattern still has faint or missing areas after performing a head cleaning three times in a row...
Page 131 Setting Options Description Network Wired LAN/Wi-Fi Status Displays current communication status and connection settings Wi-Fi Direct Status Displays the number of connected devices and connection settings Print Status Sheet Prints the current network connection information Parent topic: Using the Control Panel Menus...
Page 132: Replacing Ink Cartridges And Maintenance Boxes
When the maintenance box is full, you need to replace it. Note: Please dispose of your used Epson branded ink cartridges responsibly and in accordance with local requirements. If you would like to return your used ink cartridges to Epson for proper disposal, please go to epson.com/recycle for more information.
Page 133: Checking Ink Cartridge And Maintenance Box Status With Windows
2. Do one of the following: • Select the ink color icons at the top of the home screen. • Select Printer Status > Supply Status. You see a screen like this: Note: The displayed ink and maintenance box levels are approximate. Parent topic: Check Cartridge and Maintenance Box Status Related tasks...
Page 134: Checking Cartridge And Maintenance Box Status - Mac
2. Replace or reinstall the ink cartridge or maintenance box as indicated on the screen. Note: If any of the ink cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate ink status. Parent topic:...
Page 135 • Replace or reinstall the maintenance box or any ink cartridge as indicated on the screen. Note: If any of the cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate cartridge status. Parent topic:...
Page 136: Purchase Epson Ink Cartridges And Maintenance Box
Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: We recommend that you use genuine Epson maintenance boxes and cartridges and do not refill them. The use of other products may affect your print quality and could result in printer damage.
Page 137 Note: Replace all expended ink cartridges. You cannot print if any of the ink cartridges are expended or missing. 1. Turn on your product. 2. Open the ink cartridge cover. 3. Remove the new ink cartridge from the bag and gently shake it horizontally for about 10 seconds (approximately 30 times).
Page 138 4. Using the indentation on top of the cartridge, pull the old cartridge out of the printer. 5. With the label facing you, slide the new ink cartridge all the way into the slot. Note: Make sure to insert the cartridge into the correct color location 6.
Page 139: Replacing The Maintenance Box
Parent topic: Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase Epson Ink Cartridges and Maintenance Box Replacing the Maintenance Box Replace the maintenance box when a message or icon is displayed on the LCD screen telling you that the maintenance box is near or at the end of its service life.
Page 140 Note: The SureColor T5470 has two maintenance boxes located behind the maintenance box cover. Note: You can view the replacement procedure on the LCD screen. Press the home button if necessary and select Settings > Maintenance > Replace Maintenance Box > See Guide. 1.
Page 141 2. Pull out the maintenance box. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away.
Page 142 3. Place the used maintenance box in the clear plastic bag (included with the replacement maintenance box) and make sure it is closed tightly. 4. Remove the new maintenance box from the package. 5. Insert the new maintenance box into the printer. Caution: Do not touch the chip on the maintenance box or you may damage the product.
Page 143 6. Close the maintenance box cover. Parent topic: Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase Epson Ink Cartridges and Maintenance Box Related references Optional Equipment and Replacement Parts...
Page 144: Adjusting Print Quality
If your print quality declines, you may need to run a utility to clean or align the print head. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 145: Checking The Nozzles Using The Product Control Panel
Checking the Nozzles Using a Computer Utility Parent topic: Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1. Make sure roll paper or cut sheet paper is loaded in the printer. 2.
Page 146: Checking The Nozzles Using A Computer Utility
5. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 6. Do one of the following: • If there are no gaps in the pattern, select the icon. •...
Page 147 • Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 3. Select Nozzle Check. You see a window like this: 4.
Page 148: Print Head Cleaning
5. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 6. If there are no gaps in the pattern, click Finish. If there are gaps or the pattern is faint, click Clean. If you don’t see any improvement after cleaning the print head three times, perform a Powerful Cleaning.
Page 149: Cleaning The Print Head Using The Product Control Panel
Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer Utility Using the Powerful Cleaning Utility Parent topic: Print Head Maintenance Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product. 1.
Page 150: Cleaning The Print Head Using A Computer Utility
6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 7. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process as necessary.
Page 151 You see a window like this: 4. Click Start to begin the cleaning cycle. When the cleaning cycle is finished, the power light stops flashing and a confirmation screen appears. Caution: Never open any covers or turn off the product during a cleaning cycle or you may damage 5.
Page 152: Using The Powerful Cleaning Utility
6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning If you don’t see any improvement after cleaning the print head three times, perform a Powerful Cleaning. Parent topic: Print Head Cleaning Related tasks Cleaning the Print Head Using the Product Control Panel...
Page 153 You see a screen like this: 3. Select Start to begin the cleaning cycle. When the cleaning cycle is finished, the power light stops flashing and a confirmation screen appears. Caution: Never open any covers or turn off the product during a cleaning cycle or you may damage 4.
Page 154: Using Easy Adjustment
5. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning If nozzles are still clogged, turn off the printer and leave it off overnight. If nozzles are still clogged, contact Epson for support. Parent topic: Print Head Cleaning Related tasks...
Page 155: Adjusting Paper Feed Using The Product Control Panel
• You notice duplicate ruled lines, warped lettering, or grainy printing in your printouts To use Easy Adjustment successfully, do the following: • Correctly load the paper and select the appropriate paper type • Do not use paper with visible curls, wrinkles, waves, folds, or bends •...
Page 156 1. Make sure roll paper or cut sheet paper is loaded in the printer. Note: You need at least this much paper to print the adjustment pattern: • Roll paper: 6.1 inches (156 mm) • Cut sheet feeder: 2 sheets of A4 (8.3 × 11.7 inches [210 × 297 mm]) or larger, loaded one sheet at a time 2.
Page 157: Adjusting Print Length Using The Product Control Panel
Loading Single Cut Sheets Adjusting Print Length Using the Product Control Panel If your roll paper printouts need to match the length of the print data exactly, such as with CAD drawings, you can adjust the print length. Note: You will need a ruler to perform the adjustment. The print length adjustment is saved with the chosen paper type, so make sure you load the correct roll paper.
Page 158: Cleaning The Roll Paper Feeder
1. Make sure roll paper or cut sheet paper is loaded in the printer. You need at least this much paper to print the adjustment pattern: • Roll paper: 11.2 inches (285 mm) • Cut sheet feeder: 1 sheet of paper sized A4 (8.3 × 11.7 inches [210 × 297 mm]) or larger 2.
Page 159 Related references Paper Setting Menu Related tasks Loading Roll Paper...
Page 160: Maintenance And Transportation
Maintenance and Transportation See the instructions in these sections to maintain your printer for optimum results, or to move or transport your printer. Replacing the Cutter Replacing the Borderless Pads Cleaning the Platen and Borderless Pad Edges Moving or Transporting Your Product Replacing the Cutter If you notice that your paper does not cut cleanly, you may need to replace the cutter.
Page 161 4. Use a Phillips-head screwdriver to loosen the screw holding the cutter in place and carefully pull the cutter straight out. Place the cutter in a plastic bag and dispose of it properly. Warning: Keep the cutter out of the reach of children. The blade is sharp and can cause injury.
Page 162 5. Align the pin on the new cutter with the hole in the product and insert the cutter. Tighten the cutter screw securely. Note: Make sure the screw is tightened securely, otherwise the cut position may shift slightly. 6. Select OK. The cutter moves into position and cuts off the protective piece.
Page 163: Replacing The Borderless Pads
Replacing the Borderless Pads If you see smearing or ink on the back of your prints, you may need to replace the pads for borderless printing. Only replace the borderless pads in the areas where you notice ink on your prints. You do not need to replace all of the borderless pads.
Page 164 4. Using tweezers, pull out the borderless pads in the areas where ink transfer occurs. 5. Use cleaning sticks to wipe off the accumulated ink in the following locations: Bottom...
Page 165 Sides Center groove...
Page 166 6. Bend a new borderless pad as shown below. Note: Do not bend the borderless pad except at the designated spot.
Page 167 7. Insert the leg of the borderless pad all the way into the hole.
Page 168 8. Push the protrusions on the sides of the borderless pad into the grooves on the left and right. 9. Gently press the borderless pad until it is seated in place.
Page 169: Cleaning The Platen And Borderless Pad Edges
Caution: Make sure that no part of the borderless pad extends above the surrounding surface. The borderless pad may rub against the print head and damage it. Parent topic: Maintenance and Transportation Related references Optional Equipment and Replacement Parts Cleaning the Platen and Borderless Pad Edges Carefully follow the steps here to clean the platen and borderless pad edges to remove ink, paper particles, and lint.
Page 170 3. Open the front cover. 4. Using a soft cloth to remove dust and dirt from the platen. Thoroughly clean the area shown in blue in the image below. Wipe from the inside to the outside of the platen to clean it as shown here. Note: For stubborn dirt, dampen a soft cloth with neutral detergent and wring it out, then clean the platen as shown above.
Page 171 5. If any paper particles have accumulated in the holes shown in the illustration below, use a pointed object such as a toothpick to push the material into the holes. 6. Remove any paper particles or dust around the outer edges of the borderless pads using cotton swabs.
Page 172: Moving Or Transporting Your Product
5. Close all covers on the product. 6. If you are moving the product without the stand, you will need two people for the SureColor T3470, and three for the SureColor T5470. Lift the product using the indented areas as shown.
Page 173 SureColor T5470 Warning: The product is heavy and requires two or more people to move it. 7. If you are moving the product on the stand, do the following: • Close the paper basket. • Release the caster locks. • Move the product on an even floor surface. •...
Page 174: Discharging Ink
8. If you are transporting the product, place it in its original packing materials, if possible, or use equivalent materials with cushioning around the product. 9. After the printer is moved, connect the power cable and turn on the printer. 10.
Page 175: Solving Problems
Solving Print Quality Problems Cannot Make Enlarged Copies from Scanner Uninstall Your Product Software Where to Get Help Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support...
Page 176: Product Status Messages
Maintenance Request A part used in the printer is nearing or at the end of its service life. Contact Epson for support and provide them with the displayed maintenance request Replace Parts Soon/End code. The error persists until you replace the requested part.
Page 177: Resetting Control Panel Defaults
Turn off the printer, disconnect the power cable from the outlet and from the printer, and reconnect it. Turn on the printer again. If the message persists, Printer error. Turn the contact Epson for support and provide them with the displayed printer error power off and on again. code.
Page 178: Solving Printer Problems
3. Select one of these options: • Network Settings: Resets all network settings. • Clear All Data and Settings: Resets all control panel settings except date and time, length unit, and language settings. You see a confirmation screen. 4. Select Yes to reset the selected settings. (Select No if you want to cancel the operation.) Parent topic: Solving Problems Related references...
Page 179: Solving Network Problems
Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
Page 180: Network Software Cannot Find Product On A Network
• Check to see if access restrictions, such as MAC address filtering, are set on the router or access point. If access restrictions are set, add your product's MAC address to your router's address list. To obtain your product's MAC address, print a network status sheet. Then follow the instructions in your router or access point documentation to add the address to the list.
Page 181: Product Does Not Appear In Mac Printer Window
Note: If you are reading these instructions online, you will lose your Internet connection when you initialize your router, so note the next step before initializing it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.
Page 182: Cannot Print Over A Network
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz.
Page 183: Solving Printing Problems
• Try connecting your product to a different port or a different router, access point, switch, or hub. • Try connecting with a different Ethernet cable. • Try printing to your product from another computer on the network. Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode.
Page 184: Print Head Moves But Nothing Prints
• Make sure the USB hub is recognized correctly on the computer. Disconnect all USB hubs from the computer and connect the printer directly to the computer's USB port. • Make sure the USB cable length does not exceed 10 feet (3 m). Parent topic: Solving Printing Problems Related references...
Page 185: Paper Cutting/Ejection Problems
• For best results, follow these guidelines: • Use new, smooth, high-quality paper that is not damp, curled, creased, old, too thin, or too thick. • Follow any special loading instructions that came with the paper. • If roll paper does not feed, cut the end straight across and uncurl it by rolling it backward, if necessary. Then reload the paper.
Page 186: Paper Is Creased
• Use your hands to lightly press the paper into the paper basket as it is ejected from the printer. • If the paper creases as it ejects into the paper basket, close the paper basket and support the printout with your hands before it touches the floor.
Page 187 2. Cut the paper above the paper feeder. 3. Close the roll paper cover and the cut sheet cover. 4. Remove the jammed paper from the front of the product.
Page 188 5. Open the front cover and remove any other jammed paper as necessary. Caution: Do not touch the print head. 6. Close the front cover. 7. Turn the printer off, wait a moment, and then turn it back on. 8. Cut the edge of the roll paper straight horizontally and reload the roll paper. Note: Make sure to cut off any jagged or folded sections of paper.
Page 189: Cut Sheet Paper Jam Problems
Cut Sheet Paper Jam Problems If cut sheet paper has jammed in the product, follow the steps here to clear the jam. 1. Remove any jammed paper from the front of the product. 2. Open the front cover.
Page 190: Solving Print Quality Problems
3. Remove any other jammed paper as necessary. Caution: Do not touch the print head. 4. Close the front cover. 5. Turn the printer off, wait a moment, and then turn it back on. 6. Reload a cut sheet. Parent topic: Solving Paper Problems Related tasks Loading Single Cut Sheets...
Page 191: Overall Print Quality Is Poor
• Enable color management in the software application or in the printer driver. • If you are using non-Epson media, make sure you create a custom paper configuration for the media. • Check the quality setting that you selected in the printer driver. Using a faster printing method may decrease the overall print quality.
Page 192: Lines Are Misaligned
Related tasks Adjusting Paper Feed Using the Product Control Panel Aligning the Print Head Using the Product Control Panel Removing and Installing Ink Cartridges Managing Color - Mac Creating Custom Paper Configurations Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Lines Are Misaligned You may see vertical lines in the (bi-directional) print output.
Page 193: Prints Are Not Positioned Properly
• If ink is smeared on your prints, clean the rollers. Load blank paper and perform a paper guide cleaning. • If you are using non-Epson media, make sure you create a custom paper configuration for the media and run Easy Adjustment.
Page 194: Cannot Make Enlarged Copies From Scanner
If you cannot make enlarged copies from a scanner connected to your printer, try these solutions: • Make sure all cables are securely connected and the scanner is turned on. • Make sure the scanner connected to the printer is compatible. Visit the Epson website for the most updated list of supported scanners.
Page 195: Uninstalling Product Software - Mac
Uninstalling Product Software - Mac In most cases, you do not need to uninstall your product software before re-installing it. However, you can download the Uninstaller utility from the Epson support website to uninstall your product software as described here.
Page 196: Where To Get Help
Uninstaller utility, search for "Uninstaller" using the site search field.) 4. Run the file you downloaded. 5. Double-click the Uninstaller icon. 6. In the Epson Uninstaller screen, select the checkbox for each software program you want to uninstall. 7. Click Uninstall.
Page 197 You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463- 7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...
Page 198: Technical Specifications
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 199: Mac System Requirements
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
Page 200: Printable Area Specifications
Up to 26.4 lbs (12 kg) Cut sheet paper (1 sheet) Width SureColor T3470: 8.26 to 24 inches (210 to 610 mm) SureColor T5470: 8.26 to 36 inches (210 to 914 mm) Length 11 to 62.2 inches (279.4 to 1580 mm) Thickness 0.003 to 0.011 inch (0.08 to 0.3 mm)
Page 201 Printable width: SureColor T3470: 10 to 24 inches (254 to 610 mm) SureColor T5470: 10 to 36 inches (254 to 914 mm) Printable length: 11 to 708.66 inches (279.4 to 18000 mm) Left/right margin: 0.12 inch (3 mm) minimum (0 inches [0 mm] with borderless printing) Bottom margin: 0.12 to 1.38 inches (3 to 35 mm)
Page 202: Ink Cartridge Specifications
Technical Specifications Ink Cartridge Specifications Note: We recommend that you use genuine Epson cartridges and do not refill them. The use of other products may affect your print quality and could result in printer damage. The cartridges included with the printer are designed for printer setup and not for resale. After some ink is used for charging, the rest is available for printing.
Page 203: Dimension Specifications
Related references Ink Cartridge and Maintenance Box Part Numbers Dimension Specifications SureColor T3470 Dimensions include the opened paper basket. Height 41.73 inches (1060 mm) Width 42.52 inches (1080 mm) Depth 38.03 inches (966 mm) Weight Approx. 141.09 lb (64 kg)
Page 204: Environmental Specifications
Power consumption Printing: SureColor T3470: approximately 34 W SureColor T5470: approximately 38 W Ready mode: approximately 13 W Sleep mode: approximately 1.3 W Power off mode: approximately 0.25 W Parent topic: Technical Specifications Environmental Specifications Temperature Operating: 50 to 95 °F (10 to 35 °C) Operating (recommended): 59 to 77 °F (15 to 25 °C)
Page 205: Network Interface Specifications
Network Interface Specifications Wi-Fi Standards IEEE802.11b/g/n Securities WEP (64/128bit) WPA-PSK (TKIP) WPA2-PSK (AES) (complies with WPA2 standards with support for WPA/WPA2 Personal) Frequency range 2.4 GHz Communication mode Infrastructure Wi-Fi Direct (Simple AP) (not supported for IEEE802.11b) Security Protocols • SSL/TLS (HTTPS Server/Client, IPPS) •...
Page 206: Safety And Approvals Specifications
• Manufacturer: Epson • Type: WLU6320-D69 (RoHS) This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
Page 207: Notices
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 208 • If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating.
Page 209: Ink Cartridge Safety Instructions
• Before storing the product, make sure the print head is positioned at the far right. • When storing or transporting the product, do not tilt it, stand it on its side, or turn it upside down; otherwise ink may leak. Note: The lithium batteries in this product contain Perchlorate Material - special handling may apply.
Page 210: Lcd Screen Safety Instructions
• Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.
Page 211: Binding Arbitration And Class Waiver
1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS 1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term "Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,...
Page 212 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,...
Page 213 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
Page 214: Trademarks
Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent to this Agreement (including without limitation the purchase, download, installation of the...
Page 215: Copyright Notice
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Page 216: Default Delay Times For Power Management For Epson Products
Parent topic: Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to sleep to a shorter interval.

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