Keyboard and Mouse (continued)
Symptom
Mouse does not work or is not
detected.
Optical mouse does not track
cursor well.
Cursor moves too fast or
too slow.
Power
Symptom
Computer will not turn on
or start.
Possible solution
Restart the computer:
1
Click the Arrow button next to the Lock button, and
then click Shut Down.
2
Disconnect the power cord from the electrical outlet and then from the
computer.
3
Reconnect the power cord to the computer, then plug into the electrical
outlet.
4
Turn on the computer.
Place the mouse on a mouse pad or white sheet of paper, or gently wipe the
light sensor lens on the bottom of the mouse with a lint-free cloth (not paper).
Adjust the cursor speed:
1
Click the Windows Start Button, Control Panel, Hardware and
Sound, and then Mouse.
2
Click the Pointer Options tab.
3
Adjust the Motion slider toward Slow or Fast to decrease or increase
the speed at which the pointer (cursor) responds to mouse movement.
4
Click OK.
Possible solution
Ensure that cables connecting the computer to the external power source are
plugged in properly.
When the cables connecting the computer to the external power source are
plugged in properly and the wall outlet is functioning, the green power supply
light on the back of the computer should be on; if the light is not on, refer to the
Limited Warranty and Support Guide to contact Support.
If the display (monitor) is blank, the monitor may not be properly connected.
Connect the monitor to the computer, plug it in, and turn it on. Refer to the
Display (Monitor) troubleshooting section on page 11.
Set the line voltage selection switch to the correct setting for your
country/region, or refer to the Limited Warranty and Support Guide to contact
Support.
Test the outlet by connecting a different electrical device to the outlet.
Troubleshooting Computer Problems
17