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Preface
Accessing Documentation
The latest Hardware Installation Guides and Software User Guides for most RUGGEDCOM products are
available online at www.siemens.com/ruggedcom.
For any questions about the documentation or for assistance finding a specific document, contact a Siemens
sales representative.
Training
Siemens offers a wide range of educational services ranging from in-house training of standard courses on
networking, Ethernet switches and routers, to on-site customized courses tailored to the customer's needs,
experience and application.
Siemens' Educational Services team thrives on providing our customers with the essential practical skills to make
sure users have the right knowledge and expertise to understand the various technologies associated with critical
communications network infrastructure technologies.
Siemens' unique mix of IT/Telecommunications expertise combined with domain knowledge in the utility,
transportation and industrial markets, allows Siemens to provide training specific to the customer's application.
For more information about training services and course availability, visit
contact a Siemens sales representative.
Customer Support
Customer support is available 24 hours, 7 days a week for all Siemens customers. For technical support or
general information, contact Siemens Customer Support through any of the following methods:
Online
Visit
http://www.siemens.com/automation/support-request
check on the status of an existing SR.
Telephone
Call a local hotline center to submit a Support Request (SR). To locate a local hotline center, visit
http://www.automation.siemens.com/mcms/aspa-db/en/automation-technology/Pages/default.aspx.
Mobile App
Install the Industry Online Support app by Siemens AG on any Android, Apple iOS or Windows
mobile device and be able to:
• Access Siemens' extensive library of support documentation, including FAQs and manuals
• Submit SRs or check on the status of an existing SR
• Contact a local Siemens representative from Sales, Technical Support, Training, etc.
• Ask questions or share knowledge with fellow Siemens customers and the support community
vi
www.siemens.com/ruggedcom
to submit a Support Request (SR) or
Accessing Documentation
RUGGEDCOM WIN5123
Installation Guide
or
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