TROUBLESHOOTING
If any problem occurs, check the list below before contacting our Technical Assistance
Department at 1-(630)378-3590.
Problem
Copier plugged in?
Power switch on?
Copier does not
Side cover closed
operate.
securely?
Front cover closed?
Is the original placed face
Blank copies
down on the original table
or face up in the SPF?
Is the copier in the
preheat mode?
Power save (
)
indicator on.
Is the copier in the auto
power shut-off mode?
Is original image too dark
or too light?
Is the copier in the
Copies are too
dark or too light.
automatic exposure
mode?
Is the copier in the photo
exposure mode?
Original table or original
Dust, dirt,
cover dirty?
smudges appear
Original smudged or
on copies.
blotchy?
Is transfer charger clean?
Striped copies
Non-standard paper used?
Paper curled or damp?
Paper misfeeds
frequently.
Pieces of paper inside
copier?
Paper guides in the paper
tray not set properly?
Too much paper in the
paper tray or bypass tray?
Is the copy paper too
heavy?
Images rub off
Paper damp?
the copy easily.
Possible cause
Solution
Plug the copier into a grounded
outlet.
Turn the power switch on.
Gently close the side cover.
Gently close the front cover and
then close the side cover.
Place the original face down on
the original table or face up in
the SPF.
Press any key to cancel the
preheat mode.
Press the print (
) key to
cancel the auto power shut-off
mode.
Adjust the exposure manually.
Adjust the automatic exposure
level.
Cancel the photo exposure
mode.
Clean regularly.
Use a clean original.
Clean the transfer charger.
Use standard paper. If using
special papers, feed the paper
through the bypass tray.
Store copy paper flat in the
wrapper in a dry location.
Remove all pieces of misfed
paper.
Set the guides properly
depending on the paper size.
Remove excessive paper from
the tray.
Use copy paper within the
specified range.
Replace with dry copy paper. If
the copier is not used for long
time, remove the paper from the
paper tray and store it in its
wrapper in a dry location.
See
page:
15
16
—
—
18
25
25
20
6
41
20
31
—
32
17
—
34
13
14
17
44
39