A-20 Automatic Call Distribution (Acd) - NEC Xen IPK Features & Specifications Manual

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FEATURES LIST

Data Assignment

The announcements each have predetermined programmable times.

Each Delay Announcement Start Timer and Release Timer are also

programmable.

1. First Delay Announcement, number of repetitions/times (1~8

2. Time between First and Second Delay Announcement [default: 20

sec. (0~60 sec., Infinity)].

3. Second Delay Announcement, number of repetitions/times (1~8

4. Time between Second Delay Announcement and repeat of Second

Delay Announcement [default: 20 sec.(0~60 sec., Infinity)].

The Delay Announcement feature is programmed, per trunk.

DIT/ANA, CO Ring transfers, Automated Attendant Transfers, and

DID/Tie line calls must be directed to the ACD/UCD Pilot number to

receive Delay Announcement.

If all Delay Announcement circuits are busy, the incoming caller

continues to hear ringback tone or Music on Hold until a Delay

Announcement circuit is available.

A maximum of two VRS(4)-U( ) ETUs can be installed in the

Xen IPK system.

A maximum of four calls can be connected to a single VRS(4)-U( )

ETU at the same moment.

Each caller hears every announcement from the beginning.

When an ACD/UCD Agent becomes available, the caller is

announcement is in progress.

This feature provides eight channels of two Delay Announcements. All

four ACD/UCD groups share the two Delay Announcements.

Automatic Call Distribution (ACD)

Uniform Call Distribution (UCD)

NEC Business Solutions Ltd

Feature Name

Delay Announcement