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HP TaskSmart Series manual available for free PDF download: Troubleshooting Manual
HP TaskSmart Series Troubleshooting Manual (307 pages)
ProLiant Server Troubleshooting Guide
Brand:
HP
| Category:
Server
| Size: 2.14 MB
Table of Contents
Table of Contents
3
About this Guide
11
Who Should Use this Guide
11
How to Use this Guide
12
Key Terms
12
Symbols in Text
13
Reader's Comments
13
HP Resources
13
Chapter 1 Diagnosing the Problem
14
Developing a Troubleshooting Plan
15
Preparing to Troubleshoot the Server
16
Preparing the Server for Diagnosis
16
Using a Troubleshooting Methodology
16
Troubleshooting Methodology
17
Gathering Information
18
Preliminary Information
18
When the Server Does Not Start
19
When a Proliant BL Server Does Not Start
22
When the Self-Tests Fail
25
When the Operating System Does Not Load
28
Locating Troubleshooting Information
31
Contacting HP
33
Contacting Technical Support or Authorized Reseller
33
Server Information You Need
34
Operating System Information You Need
35
Chapter 2 Hardware Problems
43
Important Safety Information
44
Symbols on Equipment
44
Rack Stability
46
Power Problems
47
Power Source
47
Power Source Problems
47
Power Supply
48
System Power Module
48
Power Supply Problems
48
Uninterruptible Power Supply
49
System Power Module Problems
49
UPS Problems
49
System Short Circuit
50
Redundant Line Cord Switch
51
General Hardware Problems
52
Loose Connections
52
Cabling Order
52
New Hardware
53
General Devices
54
Rack Environment
55
Internal System Problems
56
Processors
56
Processor Problems
56
Processor Power Modules
58
PCI or PCI-X Hot Plug
59
Memory
59
Memory Problems
60
Fans
62
General Fan Problems
62
Hot-Plug Fan Problems
63
Drive Problems
64
Diskette Drives
64
Diskette Drive Problems
64
CD-ROM and DVD Drives
65
CD-ROM and DVD Drive Problems
65
Hard Drives
66
Hard Drive Problems
66
Tape Drives
73
Tape Drive Problems
73
DAT Drive Problems
76
External Device Problems
77
Video
77
Audio
79
Printers
79
Mouse and Keyboard
80
Diagnostic Adapter
81
Integrated Management Display
82
Hot-Plug Management Module
82
Network and Modem Problems
83
Network Controllers
83
Modem Problems
83
Modems
85
Chapter 3 Software Problems
89
Operating Systems
90
Operating System Problems
90
Operating System Updates
93
Restoring to a Backed-Up Version
93
When to Reconfigure or Reload Software
94
Application Software
96
Clustering Software
97
Remote ROM Flash Problems
97
Maintaining Current Drivers
100
Erasing the System
102
Chapter 4 Diagnostic Tools
104
Array Diagnostic Utility
105
Diagnostics
106
Enterprise Diagnostics LX32
106
Diagnostics on a 32-Bit System
108
Diagnostics on a 64-Bit System
109
Server Management
111
Survey Utility
112
Running Survey Utility
112
Diagnostic Adapter
113
Diagnostic Station
113
Inspect Utility
113
Running Inspect on a 32-Bit System
113
Running Inspect on a 64-Bit System
114
Integrated Administrator
115
Integrated Lights-Out
115
Integrated Management Log
115
List of Events
116
Event Messages
117
Power-On Self-Test
121
BIOS Serial Console
121
Server Blade Health Driver
121
Chapter 5 Error Recovery
122
Rompaq Disaster Recovery
123
Redundant ROM Image Recovery
125
Automatic Server Recovery-2
125
Unattended Recovery
126
Attended Recovery
127
Hardware Requirements
127
Health Driver
130
Initiating Diagnostics
131
Initiating the Operating System
135
Password Security
136
Integrated Management Log Messages
136
Automatic Revision Tracking
139
Storage Fault Recovery Tracking
140
Storage Automatic Reconstruction
140
Network Interface Fault Recovery Tracking
140
Memory Fault Recovery Tracking
140
Chapter 6 Error Prevention
141
Preparing for Changes
142
Minimizing the Impact of Changes by Using HP Tools
143
Managing Updates through Integration Servers
143
Installing Servers Consistently through Replicated Install
144
Maintaining Server Software
144
Other Ways to Minimize the Impact of Changes
144
Using a Methodology
145
Visually Checking Your Server
147
Recognizing Power Problems Caused by Acts of Nature
148
Preventing Power Management Problems
148
General Power Requirements
149
Power Consumption Considerations
149
Power Supply Considerations
149
Power Cord Considerations
149
Power Redundancy Considerations
150
Preventing Grounding Problems
150
Preventing Temperature Problems
150
Preventing Damage to Removable Drives
151
Preventing Electrostatic Damage
152
Preventing Cable Damage
152
Preventing Tape Drive Errors
153
Appendix A HP Resources
154
Online Resources
155
Software and Option Resources
157
General Server Resources
162
Proliant BL E-Class System Resources
165
Appendix B Test Error Codes
166
Primary Processor Test Error Codes
167
Memory Test Error Codes
168
Keyboard Test Error Codes
170
Parallel Printer Test Error Codes
171
Graphics Controller Unit Test Error Codes
172
Diskette Drive Test Error Codes
173
1100-1199, Serial Test Error Codes
174
Serial Test Error Codes
174
1200-1299, Modem Communications Test Error Codes
175
6000-6099, Network Interface Controllers Test Error Codes
176
Network Interface Controllers Test Error Codes
176
6100-6199, Array Controller Test Error Codes
177
Array Controller Test Error Codes
177
6500-6599, SCSI Hard Drive Test Error Codes
178
SCSI Fixed Disk Drive Test Error Codes
178
6600-6699, SCSI/IDE CD-ROM Drive Test Error Codes
179
SCSI/IDE CD-ROM Drive Test Error Codes
179
6700-6799, SCSI Tape Drive Test Error Codes
180
Pointing Device Interface Test Error Codes
180
SCSI Tape Drive Test Error Codes
180
8600-8699, Pointing Device Interface Test Error Codes
180
Appendix C POST Error Messages
181
Non-Numeric POST Error Messages or Beeps Only
182
Non-Numeric Error Messages or Beeps Only
182
Series POST Error Messages
187
Series POST Error Messages
194
Series POST Error Messages
205
Series POST Error Messages
207
Series POST Error Messages
208
Series POST Error Messages
210
Series POST Error Messages
216
1100 Series POST Error Messages
217
1600 Series POST Error Messages
218
1700 Series POST Error Messages
227
1800 Series POST Error Messages
250
Appendix D ADU Error Messages
251
Index
276
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