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- 1 Table of Contents
- 2 Chapter 1 Introducing the Docsis Wireless Residential Gateway
- 3 Front Panel Description
- 4 Installation Preparations
- 5 Install the Wireless Residential Gateway
- 6 Initial Power Up, Calibration, and Registration (Ac Power Applied)
- 7 Chapter 4 Troubleshooting the Docsis Wireless Residential Gateway
- 8 Frequently Asked Questions
- Download this manual
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Table of Contents
Troubleshooting
Related Manuals for Cisco DPC3828
Summary of Contents for Cisco DPC3828
- Page 1 L - 2 9 1 5 9 - 0 1 Cisco Model DPC3828/EPC3828 DOCSIS/EuroDOCSIS 3.0 8x4 Wireless Residential Gateway User Guide...
- Page 3 Please Read Important Please read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.
- Page 4 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. DOCSIS is a registered trademark of Cable Television Laboratories, Inc.
- Page 5 Copyright © 2013 Cisco Systems, Inc. All rights reserved. Printed in the United States of America. Information in this publication is subject to change without notice. No part of this publication may be reproduced or transmitted in any form, by photocopy,...
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Page 7: Table Of Contents
Contents IMPORTANT SAFETY INSTRUCTIONS United States FCC Compliance CE Compliance xiii Chapter 1 Introducing the DOCSIS Wireless Residential Gateway 1 Introduction ......................... 2 What's In the Carton? ......................3 Front Panel Description ...................... 4 Back Panel Desc ription ....................... 5 Chapter 2 Installing the DOCSIS Wireless Residential Gateway Installation P reparations ..................... - Page 8 Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Notice à...
- Page 9 Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado.
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Page 11: Important Safety Instructions
IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. -
Page 12: Operating Environment
IMPORTANT SAFETY INSTRUCTIONS Ground the Product WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial cable wiring, be sure the cable system is grounded (earthed). Grounding provides some protection against voltage surges and built-up static charges. Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. - Page 13 IMPORTANT SAFETY INSTRUCTIONS Protect from Exposure to Moisture and Foreign Objects WARNING: Avoid electric shock and fire hazard! Do not expose this product to dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as vases, should not be placed on this apparatus. WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.
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Page 15: United States Fcc Compliance
Consult the service provider or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device. - Page 16 United States FCC Compliance This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1 (American National Standards Institute) limits. The evaluation was based in accordance with FCC OET Bulletin 65C rev 01.01 in compliance with Part 2.1091 and Part 15.27. The minimum separation distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.
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Page 17: Ce Compliance
This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU. The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements. -
Page 18: National Restrictions
CE Compliance Note: The full declaration of conformity for this product can be found at http://www.cisco.com/ we b/co nsumer/ support/ complia nce_info.htm l. The following standards were applied during the assessment of the product against the requirements of the Directive 1999/5/EC: ... - Page 19 CE Compliance Antennas Use only the antenna supplied with the product. 2 0 11 0 3 1 1_CE_ Gatewa y OL-29 159 -01...
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Page 21: Chapter 1 Introducing The Docsis Wireless Residential Gateway
Chapter 1 Introducing the DOCSIS Wireless Residential Gateway Purpose This guide covers the following product models: DPC3828 DOCSIS Wireless Residential Gateway EPC3828 DOCSIS Wireless Residential Gateway All features described in this guide are standard to these models of residential gateways unless otherwise noted. -
Page 22: Introduction
Chapter 1 Introducing the DOC SIS Wireless Residential Gateway Introduction Your new Cisco Model DPC3828 DOCSIS 3.0 or EPC3828 EuroDOCSIS™ Wireless ® ® Residential Gateway meets industry standards for high-speed data connectivity. This residential gateway delivers data and wired (Ethernet) or wireless gateway capabilities to connect a variety of devices in the home or small office and support high-speed data access and cost-effective voice services, all in one device. -
Page 23: What's In The Carton
When you receive your residential gateway, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One DPC3828 or EPC3828 DOCSIS Wireless Residential Gateway One power adapter (models requiring... -
Page 24: Front Panel Description
Chapter 1 Introducing the DOC SIS Wireless Residential Gateway Front Panel Description The front panel of your residential gateway provides LED status indicators that indicate how well and at what state your residential gateway is operating. See Operation of Front Panel Indicators (on page 17), for more information on front panel LED status indicator functions. -
Page 25: Back Panel Description
Back Panel Description Back Panel Description The following illustration identifies the back panel components on the DPC3828 and EPC3828 residential gateways. Descriptions for each component follow the illustration. Important: Do not connect your PC to both the Ethernet and USB ports at the same time. - Page 26 Chapter 1 Introducing the DOC SIS Wireless Residential Gateway CAUTION: The RESET button is for maintenance purposes only. Do not use unless instructed to do so by your service provider. Doing so may cause you to lose any settings you have selected. MAC ADDRESS LABEL—Displays the CM and WAN MAC addresses for the residential gateway OL-29159-01...
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Page 27: Chapter 2 Installing The Docsis Wireless Residential Gateway
Chapter 2 Installing the DOCSIS Wireless Residential Gateway Introduction This chapter describes how to properly install the residential gateway and to connect the residential gateway to a computer and other devices. In This Chapter Installation P reparations ..............8 Install the Wireless Res idential Gateway .........13 OL-29 159 -01... -
Page 28: Installation Preparations
Chapter 2 Installing the D OC SIS Wireless Residential Gateway Installation Preparations Before installing the residential gateway, make sure that your system meets or exceeds the requirements listed in this section. Also, make sure that you have prepared your home and home devices as described in this section. What Are the System Requirements for Internet Service? To ensure that your residential gateway operates efficiently for high-speed Internet service, you must have an Internet-capable PC, Mac, or Internet appliance equipped... - Page 29 Installation Preparations Information Your Serv ice Prov ider Needs You will need to give your service provider the following information, which is printed on the bar code label attached to the device: The Serial Number (S/N) of the residential gateway. The serial number consists ...
- Page 30 Chapter 2 Installing the D OC SIS Wireless Residential Gateway gateway for high-speed Internet service. Choose a location that is near an existing RF coaxial connection to eliminate the need for an additional RF coaxial outlet. Choose a location that is relatively protected from accidental disturbance or ...
- Page 31 Installation Preparations Position the Wireless Residential Gateway Use the following illustrations to guide you in positioning the residential gateway on the wall. Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the residential gateway.
- Page 32 Chapter 2 Installing the D OC SIS Wireless Residential Gateway Note: Image not to scale. Mounting the Wireless Residential Gateway on a Wall Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches apart.
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Page 33: Install The Wireless Residential Gateway
Install the Wireless Residential Gateway Install the Wireless Residential Gateway This section describes how to connect your residential gateway to support the services that the residential gateway offers. Connect Devices to the Wireless Residential Gateway The following illustration shows all of the possible connections that can be made to your residential gateway for various services. - Page 34 Chapter 2 Installing the D OC SIS Wireless Residential Gateway Choose an appropriate and safe location to install the residential gateway (close to a power source, an active cable connection, and your PC-if using high-speed Internet). For assistance, go to Where Is the Best Location for My Wireless Residential Gateway? (on page 9).
- Page 35 Install the Wireless Residential Gateway Plug in and power on your PC and other home network devices. The LINK LED on the residential gateway corresponding to the connected devices should be on or blinking. Once your residential gateway is online, most Internet devices will have immediate Internet access.
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Page 37: Chapter 3 Operation Of Front Panel Indicators
Chapter 3 Operation of Front Panel Indicators Introduction This section describes the behavior of the front panel indicators when the residential gateway is first powered up, during normal operations, and in special conditions. In This Chapter Initial Power Up, Calibration, and Registration (AC Power Applied) ....................18 ... -
Page 38: Initial Power Up, Calibration, And Registration (Ac Power Applied)
Chapter 3 Operation of Front Panel Indicators Initial Power Up, Calibration, and Registration (AC Power Applied) The following chart illustrates the sequence of steps and the corresponding appearance of the residential gateway front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the residential gateway. - Page 39 Initial Power Up, Calibration, and Registration (AC Power Applied) On or Blinking WIRELESS On or Blinking ON/OFF WIRELESS SETUP OL-29 159 -01...
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Page 40: Normal Operations (Ac Power Applied)
Chapter 3 Operation of Front Panel Indicators Normal Operations (AC Power Applied) The following chart illustrates the appearance of the residential gateway front panel LED status indicators during normal operations when AC power is applied to the gateway. Front Panel LED Status Indicators During Normal Conditions Front Panel Indicator Normal Operations POWER... -
Page 41: Special Conditions
Special Conditions Special Conditions The following chart describes the appearance of the residential gateway front panel LED status indicators during special conditions to show when you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied POWER Slow Blinking... -
Page 43: Chapter 4 Troubleshooting The Docsis Wireless Residential Gateway
Chapter 4 Troubleshooting the DOCSIS Wireless Residential Gateway Introduction This chapter describes the most common issues that may occur after the residential gateway is installed and provides possible solutions and tips for improved performance of the residential gateway. In This Chapter ... -
Page 44: Frequently Asked Questions
Chapter 4 Troubleshooting the D OCSIS Wireless Residential Gateway Frequently Asked Questions This section provides answers to common questions about the residential gateway. How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. - Page 45 Frequently Asked Questions To get a DNS server address automatically using DHCP, click Obtain DNS server address automatically, and then click OK. To specify a DNS server address, click Use the following DNS server addresses, and then, in the Preferred DNS server and Alternate DNS server boxes, type the addresses of the primary and secondary DNS servers.
- Page 46 Chapter 4 Troubleshooting the D OCSIS Wireless Residential Gateway Note: Make sure that the Load only when needed option is unchecked. Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is unchecked. If there is a check mark in the option, uncheck the option, and then click Info in the lower-left corner.
- Page 47 Frequently Asked Questions Renew ing the IP Address on Macintosh Sy stems Close all open programs. Open your Preferences folder. Drag the tcp/ip preferences file to the Trash. Close all open windows and empty the Trash. Restart your computer. As your computer starts, simultaneously press and hold down the Command (Apple), Option, P, and R keys on your keyboard.
- Page 48 Chapter 4 Troubleshooting the D OCSIS Wireless Residential Gateway How Do I Arrange for Installation? Call your service provider to inquire about professional installation. A professional installation ensures proper cable connection to the residential gateway and to your PC, and it ensures the proper configuration of all hardware and software settings. Contact your service provider for more information about installation.
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Page 49: Common Troubleshooting Issues
Common Troubleshooting Issues Common Troubleshooting Issues This section describes common problems and offers solutions. I don't understand the front panel status indicators See Operation of Front Panel Indicators (on page 17), for more detailed information on front panel LED status indicator operation and function. The Wireless Residential Gateway does not register an Ethernet connection Try one of the following solutions: Verify that your computer has an Ethernet card and that the Ethernet driver... -
Page 50: Tips For Improved Performance
Chapter 4 Troubleshooting the D OCSIS Wireless Residential Gateway Tips for Improved Performance If your residential gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your residential gateway AC power is properly inserted ... -
Page 51: Chapter 5 Customer Information
Chapter 5 Customer Information Introduction If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative who handles your account. -
Page 53: Index
Index power switch • 5 product • 2 accessing the Internet • 28 accessories • 3 performance, tips to improve • 30 product accessories • 3 cable service • 27 connections features • 2 description of • 5 overview • 2 how to connect •... - Page 54 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. Product and service availability are subject to change without notice.