HP ENVY Phoenix 810 Getting Started Manual
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Also See for ENVY Phoenix 810:
- Troubleshooting and maintenance manual (19 pages) ,
- Manual (43 pages) ,
- Quick setup manual (29 pages)
Table of Contents
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Table of Contents
Troubleshooting
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Summary of Contents for HP ENVY Phoenix 810
- Page 2 Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP.
- Page 3 For computers with a 32 bit operating system, all memory above 3 GB may not be available because of system resource requirements. This limitation is not limited to HP and Compaq systems. The memory above 3 GB is used for system resources.
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Page 5: Table Of Contents
Table of contents 1 Getting information ..................... 1 Safety information ................... 2 2 Setting up your computer ..................3 Protecting your computer ................4 Connecting to the Internet ................5 Transferring files and settings to your new computer ........6 3 Troubleshooting and maintenance ................ - Page 6 ENWW...
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Page 7: Getting Information
● Recover factory settings. ● Learn how to use the Help and Support Microsoft Windows 7 Click Start, and then click Help and Support or visit http://www.hp.com/ operating system. go/win7. ● Find Windows 7 password Windows 7 troubleshooting tools information. -
Page 8: Safety Information
Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Safety information For more information, refer to the Regulatory and Safety Information document in the HP User Manuals folder. Click Start, All Programs, and then click HP User Manuals. Chapter 1 Getting information ENWW... -
Page 9: Setting Up Your Computer
Find out what operating system and version your computer is currently running. (Click Start > Control Panel and double-click System. The operating system and version are shown under Windows edition.) Open your internet browser and go to http://www.hp.com/support. Safety information ENWW... -
Page 10: Protecting Your Computer
Manuals folder. Read the Safety & Comfort Guide for proper workstation setup, posture, health and work habits, and electrical and mechanical safety information. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Protecting your computer... -
Page 11: Connecting To The Internet
Computer risk Computer feature Unauthorized access to data Firewall software and ongoing threats to the ● Windows 7 includes firewall software preinstalled on the computer. computer ● The antivirus software, which is preinstalled on the computer, includes firewall software. Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. -
Page 12: Transferring Files And Settings To Your New Computer
NOTE: If you have issues connecting to the Internet, see Internet access on page 12. Transferring files and settings to your new computer You can copy files from another computer to your new computer by using CDs or DVDs, memory sticks, and external hard drives. You can also use Windows Easy Transfer software, which is included with Windows 7 (select models only), to copy files and settings to a storage device or, using an Easy Transfer Cable, directly from another computer to the new computer. -
Page 13: Computer Does Not Start
Computer does not start Symptom Possible solution Error message: Restart the computer. Hard disk drive Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. error. Click the Arrow button next to the red Shut Down button, and then click Restart. Or, press and hold the Power button on the computer for 5 or more seconds to turn off the computer, and then press the Power button to restart the computer. -
Page 14: Power
Power Symptom Possible solution Error message: When drive activity stops, remove the disc and press the spacebar on the keyboard. The Invalid system computer should start up. disk or Non- System disk or Disk error. Computer does Press and hold the Power button until the computer turns off. Check Power Settings. not turn off when the Power button is pressed. - Page 15 Symptom Possible solution Images on the Adjust the monitor resolution setting in Windows 7: screen are too Click Start, and then click Control Panel. large or too small, Under Appearance and Personalization, click Adjust Screen Resolution. or the images are Adjust resolution as necessary, and then click Apply.
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Page 16: Keyboard And Mouse (With Cable)
Keyboard and mouse (with cable) Symptom Possible solution Keyboard Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of commands and your computer, and then restart your computer. typing are not recognized by the computer. -
Page 17: Keyboard And Mouse (Wireless)
Keyboard and mouse (wireless) Symptom Possible solution ● Wireless Ensure that you are using the wireless keyboard or wireless mouse within range of the keyboard or receiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) mouse does during initial setup or for re-synchronization. -
Page 18: Speakers And Sound
Speakers and sound Symptom Possible solution Volume is very Ensure that you connected the speakers to the Audio Out (lime green) connector on the back low or of the computer. (Additional audio connectors are used for multiple-channel speakers.) unsatisfactory. Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. -
Page 19: Software Troubleshooting
Symptom Possible solution I cannot connect For Windows 7: to the Internet. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. Under Network and Internet, click Connect to the Internet. Verify that you are using the proper cables for your Internet connection type. Your computer might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). - Page 20 Click the plus sign (+) to expand the type of device you want to update or rollback. (For example, DVD/CD-ROM drives). Double-click the specific item (for example, HP DVD Writer 640b). Click the Driver tab. To update a driver, click Update Driver, and then follow the on-screen instructions.
- Page 21 Software program If any of your factory-installed software programs or hardware drivers are damaged, you and hardware can reinstall it by using the Recovery Manager program (select models only). driver NOTE: Do not use the Recovery Manager program to reinstall software programs that reinstallation came on CDs or DVDs included in the computer box.
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Page 22: Maintenance
Maintenance It is important that you perform simple maintenance of your computer to ensure that it works at peak performance. Weekly Software cleanup Use Disk Cleanup or safe third-party cleaning tools to remove junk files and temporary files that accumulate and slow down your system. Also, check for programs you no longer need and uninstall them. - Page 23 Visit dust, http://www.hp.com/support for additional cleaning instructions. dirt, and Cleaning the Air vents keep the computer and monitor cool. Keep these vents clean by using...
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Page 24: System Recovery
Through the hard disk drive, from the Windows 7 Start menu. Through the hard disk drive, by pressing F11 on the keyboard during system startup. Through recovery media that you create. Through recovery discs purchased from HP Support. To purchase recovery discs, visit http://www.hp.com/support. Chapter 3 Troubleshooting and maintenance... - Page 25 CAUTION: System Recovery System Recovery deletes all data and programs you created or installed. from the Windows Back up any important data to a removable disc or USB flash drive. 7 Start Menu If the computer is working and Windows 7 is responding, use these steps to perform a System Recovery.
- Page 26 System Recovery CAUTION: System Recovery deletes all data and programs you created or installed. at system startup Back up any important data to a removable disc or USB flash drive. If Windows 7 is not responding, but the computer is working, follow these steps to perform a System Recovery.
- Page 27 CAUTION: System Recovery System Recovery deletes all data and programs you created or installed. from recovery Back up any important data to a removable disc or USB flash drive. media To create recovery media, see Creating recovery media under System recovery on page 18.
- Page 28 ● Choosing To create recovery discs, your computer must have a DVD writer, and you must use recovery media only high-quality blank DVD+R or DVD-R discs. NOTE: You cannot use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to create recovery discs. ●...
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Page 29: Customer Care
Customer care Product information Before contacting the HP Customer Care Center, it’s important to have the following information handy. ● Model number ●... -
Page 30: Support Information
Center, run the hardware diagnostic tools that are preinstalled on your computer. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. For help online, go to the HP Customer Care Center website at http://www.hp.com/support. To our valued customer... -
Page 31: Customer Support
Within the Help and Support Center, you can get the latest news from HP about your computer. Be sure to also check the updates from HP that are sent to your desktop from time to time. Next, try a little surfing! The HP website has updated software, tips and tricks, answers for common problems, and other information. -
Page 32: Warranty Print On Demand Statement
● If a repair is necessary, the HP Customer Care Center will make arrangements to fix your computer. These services are covered during the warranty period.