Page 1 Series Series Technical Reference Guide Product Overview Describes features for the product. Setup Describes setup and installation of the product and peripherals. Handling Describes how to handle the product. Application Development Information Describes how to control the printer and necessary information when you develop applications.
Page 2 • Neither is any liability assumed for damages resulting from the use of the information contained herein. • Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and...
Page 3: For Safety
For Safety This document explains the functions of and how to operate this product and the software, the setup from installation until printing, information regarding maintenance, and solutions to various kinds of trouble. Be sure to read this document thoroughly before use and to use this product properly. You can easily setup this product using Install Navi.
Page 4: Cautions On Power Supply
 Do not use a damaged power cable. Doing so may cause electric shock or fire. Contact a Seiko Epson service center for advice if the power cable is damaged. Observe the following points so as not to damage the power cable: ...
Page 5: Cautions On Handling
 Shut down the product immediately if water or other liquid spills into this product. Continued use may cause electric shock or fire. Immediately unplug the product and contact your dealer or a Seiko Epson service center for advice.  Never disassemble or repair this product. Tampering with this product may result in injury or fire.
Page 6: Cautions On The Ink Cartridge / Maintenance Box
Cautions on the Ink Cartridge / Maintenance box  Do not touch IC chips on the ink cartridges or Maintenance box. Doing so may cause operating/printing malfunction.  This product uses ink cartridges equipped with an IC chip that monitors the amount of CAUTION ink used by each cartridge.
Page 7  Do not allow foreign objects to fall into the cartridge installation section. Doing so may cause printing malfunction. Remove any object that might have fallen into the installation section, taking care not to damage the section. CAUTION  Inside the ink cartridge holder that is in the printer where ink cartridges are stored has a needle for supplying ink to the printer.
Page 8: Caution Label
Caution Label The caution label on the product indicates the following precaution. Take care not to injure your fingers on the fixed blade of the autocutter. autocutter blade CAUTION autocutter fixed blade...
Page 9: Restriction Of Use
Restriction of Use When this product is used for applications requiring high reliability/safety, such as transportation devices related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or functional/precision devices, etc., you should use this product only after giving consideration to including fail-safes and redundancies into your design to maintain safety and total system reliability.
Page 10: Table Of Contents
Contents ■ For Safety ..........................3 Key to Symbols ............................3 Cautions on Installation .........................3 Cautions on Power Supply........................4 Cautions on Handling ..........................5 Cautions on the Ink Cartridge / Maintenance box ................6 Caution Label ............................8 ■ Restriction of Use ........................9 ■...
Page 11 Setup..................... 33 ■ Install Navi .......................... 34 ■ Work flow to set up this product without using the Install Navi ........36 ■ Checking the Items Included in the Package ..............37 ■ Installing the Printer......................38 Location Appropriate for Installation ....................39 ■...
Page 12 Barcode and 2D Symbol Font Printing on .NET Environment............138 Banding Reduction ..........................140 Start the PrinterSetting from the printer driver.................141 Setting EPSON Status Monitor 3......................142 Restricted items of printer drivers......................148 ■ USB Printer Class Device Replacement Service............149 Uninstallation of USB Printer Class Device Replacement Service ..........149 Restrictions in USB Printer Class Device Replacement Service .............150...
Page 13 Application Development Information........173 ■ How to Control the Printer....................173 Using label printing application ....................... 173 Using the Epson Inkjet Label Printer SDK..................174 Using the ESC/Label commands...................... 174 Changing Printer Settings and Replacing the Printer..............175 ■ Software and Manuals ..................... 180 ■...
Page 14 Appendix..................185 ■ Product Specifications ..................... 185 Operating Environment ........................187 Printing Specifications ........................188 Paper Specifications ..........................189 Paper detection method ........................196 Print Area and Cutting Position ......................197 Electrical Characteristics ........................205 Reliability..............................206 Environmental Conditions........................207 External Dimensions..........................208 ■ Consumable Product Specifications................211 Ink Cartridge ............................211 Maintenance Box ..........................211 ■...
Page 15: Product Overview
• Supports 8-inch diameter roll paper and fanfold paper • Supports full-page labels with black mark and die-cut labels • Supports the gap between labels and blackmark position detection • TM-C7500 Series: Supports plain labels, matte labels and synthetic labels • TM-C7500G Series: Supports the plain labels, matte labels, synthetic labels, and the glossy labels TM-C7500G Series is designed for the glossy label printing.
Page 16: Operability
• The printer driver has a built-in barcode font and can print high quality barcodes with superior readability. Can be used from a .NET environment application. • Epson Inkjet Label Printer SDK (a Windows printer driver is used) that supports the customer's printing application development is available.
Page 17: Other Features
Chapter 1 Product Overview Other Features • You can save settings such as the media type, the media size, the media source, media detection and the preset image in [Favorite setting] and register it to the device to easily apply them by selecting them on the operation panel.
Page 18: Part Names And Functions
Part Names and Functions Front Side Paper Set Cover Operation Panel Roll Paper Cover Maintenance Box Cover Ink Cartridge Cover Rewinder Connection Cover Front Cover Name Description Operation Panel Perform various settings of this product. For detail, see "Operation Panel" on page 19 Ink Cartridge Cover Open this cover to install/replace the ink cartridge.
Page 19: Operation Panel
Chapter 1 Product Overview Operation Panel Paper LED (Power) LED Status Pause Paper Ink LED Status LED Pause LED Back Feed Pause Pause Button Back Feed Button Menu Feed Cancel Cancel Button Feed Button Cut Button (Power) Button Selection/Setting Button Name Description (Power) LED...
Page 20 Name Description Cancel Button Press this button for less than two seconds while the printer is paused (while the Pause LED is on) to cancel the first print job. Press this button for two seconds or more to cancel all the print jobs. However, any data that is transmitted shortly after job cancelation may fail to be canceled, and may be printed unintentionally.
Page 21: Rear Side
Chapter 1 Product Overview Rear Side Dip Switch Cover USB Connector Ethernet Connector Dip Switch Wire Saddle Dip Switch Cover mounting screw AC Inlet Air Vent Name Description USB Connector For connecting a USB cable. Ethernet Connector For connecting a LAN cable. Wire Saddle Pass the USB cable through this saddle to prevent disconnection of the USB cable.
Page 22: Nozzle Verification Technology
Nozzle Verification Technology This product has an "Nozzle Verification Technology” that detects missing dots. You can select the “Nozzle Verification Technology Enable / Disable”, “Nozzle check interval” and/or “Threshold of clogged nozzles”, depending on level of requirement for missing dots. And when unrecoverable clogging occurs, this printer is able to carry out supplemental printing using a nearby nozzle.
Page 23 Chapter 1 Product Overview Setting the Nozzle Verification Technology Enable / Disable Enable / Disable of Nozzle Verification Technology is set. The factory setting is “Enable”. Settings It can be set from the setting menu of the product and PrinterSetting. "Setting panel switch"...
Page 24: Dot Substitution
Dot substitution The dot substitution is a function that performs complementary printing using the nearby nozzles when nozzles are clogged. The maximum number of clogged nozzles that can be automatically supplemented is 16. However, supplementation cannot be performed adequately in the case of clogging of an adjacent nozzle. Note that in the case of more than 16 clogged nozzles, supplementation for 16 nozzles will be implemented.
Page 25: Periodic Auto Cleaning
Chapter 1 Product Overview Periodic auto cleaning A periodic auto cleaning can be executed to maintain the printer heads in good condition. A periodic auto cleaning takes 2 to 30 minutes. No printing can be performed during the cleaning. You can set the time for implementation of periodic auto cleaning. If periodic auto cleaning implementation time setting is disabled, periodic auto cleaning will be implemented at a time that the printer judges necessary, for example when a fixed time has elapsed since the previous periodic auto cleaning.
Page 26: Status/Error Indications
■■■■■■■■■■■■■■■■ ▼ ● ✓ ✓ ✓ the power is turned ■■■■■■■■■■■■■■■■ For 2 to 4 seconds The model name is displayed on EPSON ▼ ● ✓ ✓ ✓ after the power is LCD. TM-C**** turned ON 4 seconds after the...
Page 27 Chapter 1 Product Overview Printer Status Description Idling (with power If the product does not operate for POWER SAVING saving) 30 minutes or more while the power ● ● * * * * is ON, it moves to the power saving mode.
Page 28 Printer Status Description ROLL COVER OPEN Roll paper cover The Roll paper cover is open. ● ▼ ● open error (*) * * * * FRONT COVER OPEN Front cover open error The Front cover is open. ● ▼ ● * * * * PAPER COVER OPEN Paper cover open...
Page 29 Non-genuine ink cartridge is used. cartridge (*) CARTRIDGE MAY NOT PERFORM AT OPTIMUM LEVEL CONTINUE? ● ● CONTINUE? PLEASE USE GENUINE EPSON INK CARTRIDGE * * * * NO M/B Maintenance box not The maintenance box is not ● ● ● ▼...
Page 30 Printer Status Description MAINTENANCE BOX Maintenance box The maintenance box error ● ● ● ERROR CSIC error (*) occurred. ▼ * * * * MAINTENANCE BOX Maintenance box The maintenance box is near full. ● ▼ NEAR FULL near full (*) * * * * REPLACE Maintenance box full...
Page 31: Ink Cartridge And Maintenance Box Status
Chapter 1 Product Overview Ink Cartridge and Maintenance Box Status You can check the status of the printer, the ink cartridges of each color, and the maintenance box from the LCD. Row 1: displays the printer’s status Row 2: displays the status of the ink cartridges and maintenance box Amount used for the maintenance box Amount remaining for the ink cartridge...
Page 32: Beeper
Beeper The pattern of beeper sound is shown in the below table. The beeper continues to beep until all the causes of error are removed. • Frequency: Fixed to approximately 2.5 kHz • Volume control: 5 levels on the software (you can turn the sound off) Number Number of Sounding...
Page 33: Setup
Chapter 2 Setup Setup This chapter describes the installation and setup of the product and peripherals necessary before using this product. This product can be set up using the following methods. • Perform setup following the Install Navi on the included CD-ROM. (page 34)...
Page 34: Install Navi
Install Navi By using the Install Navi, this product can be set following the steps shown on the screen. Unpacking and Installing the this product in advance. See the following for details. • Checking the Items Included in the Package (page 37) •...
Page 35 Chapter 2 Setup See the following if you are installing the rewinder. • How to install the REWINDER (page 50) • Attaching the paper leading edge to the rewinder (page 52) This completes the setup of the product.
Page 36: Work Flow To Set Up This Product Without Using The Install Navi
 Work flow to set up this product without using the Install Navi This chapter explains the installation and settings for this product and the peripherals necessary before using this product. Checking the Items Included in the Package (page 37) Installing the Printer (page 38) Connecting the Power Cable (page 40) Connecting the Interface Cable (page 41)
Page 37: Checking The Items Included In The Package
Checking the Items Included in the Package When using the printer for the first time, check the items included in the package. The items included in the package are as follows: TM-C7500 Series Ink cartridge(C, M, Y, K)* CD-ROM USB cable...
Page 38: Installing The Printer
Installing the Printer Secure sufficient space in a location appropriate for installation.  Two people are required to lift up this product. CAUTION  The weight of this product is approximately 37 kg {81.57 lb}. When lifting up this product, place the product between two people as shown in the figure below and hold the recessed areas on both sides of the product.
Page 39: Location Appropriate For Installation
Chapter 2 Setup Location Appropriate for Installation Install this product in a location as follows: • On a level and stable surface that can support the weight of the product (approx. 37 kg {81.57 lb}). • On an area larger than the bottom surface of the product. •...
Page 40: Connecting The Power Cable
Connecting the Power Cable Connect the power cable by following the steps below.  Use only AC 100 V for the power supply. Using other type of power supply may cause electric shock or fire.  Be sure to install this product in the vicinity of a power outlet so that you can immediately WARNING unplug the product if some fault or other problem occurs.
Page 41: Connecting The Interface Cable
Chapter 2 Setup Connecting the Interface Cable Connect the interface cable to be used to the connector on the rear side of the printer. When using a USB cable, pass the cable through the wire saddle to prevent accidental disconnection. CAUTION Wire Saddle...
Page 42: Turning On/Off
Turning On/Off This section describes how to turn on/off the product. Turning On Press (Power) button. (Power) LED lights up and the power turns on. Turning Off Hold down (Power) button for one second or more. (Power) LED turns off and the power turns off.
Page 43: Installing The Ink Cartridge
Chapter 2 Setup Installing the Ink Cartridge Install the ink cartridge by following the steps below. Read the handling instructions carefully before installing the ink cartridge. "Cautions on the Ink Cartridge / Maintenance box" on page 6 "Ink Cartridge" on page 211.
Page 44 Push all the ink cartridges of the four colors gently into the product until they click in place. Check the color of the ink cartridge label and of the ink cartridge holder label, and set the cartridges to each matching color.
Page 45 Chapter 2 Setup Close the ink cartridge cover. Press the Pause button. Ink charging starts. The (Power) LED flashes during ink charging. Never open any cover on the product or turn off the product during ink charging (while the (Power) LED is flashing). Doing so during ink charging will consume a large amount of ink, which may require replacement of the ink cartridge before completion of charging.
Page 46 Replacing the ink cartridge As the product is being used, the status of the ink cartridge changes as shown below. • INK LOW • REPLACE INK INK LOW When the ink level in the ink cartridge becomes low, the Ink LED flashes and [INK LOW] is displayed on LCD.
Page 47: Installing The Maintenance Box
Chapter 2 Setup Installing the Maintenance box The Maintenance box is already installed when the product is shipped. Read the handling instructions carefully before installing the Maintenance box. "Cautions on the Ink Cartridge / Maintenance box" on page CAUTION Replacing Maintenance Box While using the product, waste ink is collected in the Maintenance box.
Page 48 REPLACE MB When there is almost no space that can be used in the Maintenance box, the Ink LED is lit, [REPLACE MB] is displayed on LCD and the product changes to offline. Change to a Maintenance box with enough space using the following steps. Check that the INK LED on the printer is lit up, and check that the maintenance box displays "REPLACE MAINT B"...
Page 49 Chapter 2 Setup Put the maintenance box into the plastic bag for disposal of used maintenance box. Push the new maintenance box gently in, with its labeled surface upward. Close the maintenance box cover. When the maintenance box replacement is completed, the INK LED turns off, and printing can be performed.
Page 50: Rewinder
REWINDER How to install the REWINDER Install the rewinder with the following steps. Open the rewinder connection cover on the front of the printer. Insert the rewinder's power transmission gear into the cover opening. Make sure that the mark at the bottom of the rewinder is aligned with the plate edge.
Page 51: Removing The Rewinder
Chapter 2 Setup Removing the rewinder Pull the rewinder's lever in the direction of the arrow below, and remove the rewinder from the printer.
Page 52: Attaching The Paper Leading Edge To The Rewinder
Attaching the paper leading edge to the rewinder Attach the paper to the rewinder with the following steps. Remove the rewinder's flange. Press the Feed button and bring out approx. 800 mm {31.50"} of paper from this product. Pass the paper under the roller and onto the rewinder, as in the figure below.
Page 53 Chapter 2 Setup Fix the tip of the paper to the core or insert it into the gap of the rotation axis. If a roll core is used: Fasten the paper leading edge to the core with tape, then turn the rewinder flange (roughly 2 rotations) to take up the slack paper.
Page 54: Setting The Paper
Setting the Paper Setting the Roll Paper Set the roll paper by following the steps below. Turn on the product. Open the paper set cover. Open the roll paper cover.
Page 55 Chapter 2 Setup Pull out the roll paper flange while holding the release lever of the roll paper flange between your fingers. Release Lever Roll Paper Flange Attach the roll paper to the spindle, and push the core of the roll paper as far as possible so that it is securely fit it into place.
Page 56 Pull out the end of roll paper about 300 mm {11.8"} in order for the paper auto feeding in the step 12 to go smoothly. About 300 mm Attach the roll paper flange to the spindle while holding the release lever of the roll paper flange between your fingers.
Page 57 Chapter 2 Setup Open the paper hold inside the paper set cover. Paper Hold Insert the paper along the paper guide (a). Align the end of the paper with mark. Mark Paper Guide (a) Check to make sure there are no deformities, such as folds, rips, wrinkles, or peeling, in the edge of the paper.
Page 58 Hold down the paper so it does not move around. Move the paper guide (b) to align it with the paper width while pushing the paper guide (b) lever. Paper Guide (b) Lever Adjust the guide panel of the paper guide (b) so that it aligns perfectly with the edge of the paper.
Page 59 Chapter 2 Setup If the guide panel does not match the paper width, it could cause misaligned printing or paper jams. Be careful of the following. CAUTION  Do not allow a gap to occur between the guide panel and the edge of the paper. ...
Page 60 Close the paper hold. Paper Hold When you close the paper hold, a gap of about 0.5 mm will automatically occur between the guide panel of the paper guide (b) and the edge of the paper. Paper will be fed properly with this gap.
Page 61 Chapter 2 Setup If the paper is loose, turn the roll paper flange in the direction of the arrow to tighten the paper. Close the roll paper cover. Close the paper set cover. Press the Pause button.
Page 62: Setting The Fanfold Paper
Setting the Fanfold Paper Set the fanfold paper by following the steps below. Turn on the product. Open the paper set cover. Set the fanfold paper referring to Step 8 to 12 in " Setting the Roll Paper". Close the paper set cover. Place the fanfold paper straight 15 mm or more away from the rear side of the product.
Page 63: How To Eject Paper For Paper Replacement
Chapter 2 Setup How to eject paper for paper replacement Discharge the paper with the following steps. Turn on the product. Cut the paper, using the Cut button. Press the Back Feed button for 1 second or longer. Open the paper set cover. Open the paper guide's two paper hold levers, and remove the paper.
Page 64: Ejection Angle Of Printed Paper
Ejection Angle of Printed Paper Make sure paper is ejected straight from the paper ejection guides, as shown in the illustration. If paper is not ejected straight due to such causes as an obstruction, the printing result may be distorted. ...
Page 65: Printer Settings
Chapter 2 Setup Printer settings Various settings of the product can be done from the menu screen. This section explains basic setting procedures. Language Setting Set the language used for the messages displayed on the LCD by following the steps below. Turn on the product.
Page 66: Time Setting
Time Setting Set the current date and time by following the steps below. Turn on the product. Press the (Menu) button to display the menu. Select [PRINTER SETUP3] and press the OK button. Select [CLOCK] and press the OK button. Enter the current date and time....
Page 67: Network Settings
Chapter 2 Setup Network settings Set the IP address of the product following the steps below.  When using the product with an Ethernet connection, it is necessary to setup the network. When using with a USB connection, network settings are not necessary. ...
Page 68 Press the OK button. Select [SUBNET MASK] and press the OK button. Enter the Subnet mask. For the input method, refer to the input of the IP address in Step 8. Press the OK button. Select [DEFAULT GATEWAY] and press the OK button. Enter the Default gateway.
Page 69: Paper Settings
Chapter 2 Setup Paper settings The media source, media type, media form and media detection are set. • When using a Windows driver: "Set using a printer driver" on page 69 • When not using a Windows driver: "Setting using the PrinterSetting" on page 72 •...
Page 70 The "Media Detection Settings" screen is displayed. Select the Media source and Media Detection, and click [OK]. Click [User Defined]. The "User Defined Media Layout" screen is displayed. Enter Media Layout Name. If there is an existing defined media layout, you can create a new layout based on the defined media layout.
Page 71 Chapter 2 Setup Enter the size of the paper (unit: mm).  When enlarging the print area, put a checkmark in [Borderless Printing] to eliminate margins. When the margins are zero, the print may extend outside of the media/label. Use it accordingly. ...
Page 72: Setting Using The Printersetting
Setting using the PrinterSetting Turn on the product. Start PrinterSetting. "Starting the PrinterSetting" on page 90 The "Media settings" screen is displayed. Set the Media source/Media detection/Media coating type.  Click [Apply settings].
Page 73 Chapter 2 Setup From the items on the left, select [Layout settings]. Click [Edit layout...]. The "User Defined Media Layout" screen is displayed. Enter Media Layout Name. If there is an existing defined media layout, you can create a new layout based on the defined media layout.
Page 74 Enter the size of the paper (unit: mm).  When enlarging the print area, put a checkmark in [Borderless Printing] to eliminate margins. When the margins are zero, the print may extend outside of the media/label. Use it accordingly.  When [Borderless Printing] is checked, [Feather Edges] can be checked. When [Feather Edges] is checked, gradation processing is performed on the margin areas.
Page 75: Setting With The Operation Panel
Chapter 2 Setup Setting with the operation panel Turn on the product. Press the (Menu) button to display the menu. Select [PRINTER SETUP1] and press the OK button. Select [MEDIA SOURCE] and press the OK button. Select media source and click the OK button. Select one from INTERNAL ROLL/EXTERNAL FEED.
Page 76: Test Printing
Test printing You can check whether the printer is operating normally by printing the nozzle check pattern. Perform nozzle check printing by following the steps below. You can use nozzle check to check whether the nozzle is clogged from the printed pattern. Turn on the product.
Page 77: Test Printing
 For Windows Server 2003 R2: Click [Printers and Faxes] on [Start] menu. Right-click [EPSON TM-C7500], and click [Printer properties]. Registered name of this product to display in the case of the [EPSON TM-C7500]. The Properties screen is displayed. Click [Print Test Page].
Page 78: How To Display The Printer Driver
 For Windows Server 2003 R2: Click [Printers and Faxes] on [Start] menu. Right-click [EPSON TM-C7500], and click [Printing References]. The printer driver screen is displayed. Registered name of this product to display in the case of the [EPSON TM-C7500].
Page 79: Handling
Chapter 3 Handling Handling This chapter describes basic handling of the printer. List of printer setting items Setting item Operation Panel PrinterSetting Printer Driver ✔ ✔ ✔ Cleaning ✔ ✔ ✔ Nozzle check ✔ ✔ ✔ Media type ✔ ✔ ✔...
Page 80 Setting item Operation Panel PrinterSetting Printer Driver ✔ Operation cancellation via panel ✔ ✔ ✔* Specified-time cleaning ✔ ✔ ✔* Time for specified-time TCL ✔ ✔ ✔* LCD brightness ✔ ✔ ✔* LCD contrast ✔ ✔ ✔* Beeper volume ✔ ✔...
Page 81 Chapter 3 Handling Setting item Operation Panel PrinterSetting Printer Driver ✔ Subnet mask ✔ Default gateway ✔ ✔* Selection of character code tables ✔ ✔* Registration of fonts, images and templates ✔ Setting preset images Enable/Disable of Operation Panel ✔ ✔* (Cancel, Feed and Cut) ✔...
Page 82: Setting Panel Switch
Setting panel switch Settings menu item Available settings Default setting  YES CLEANING  NO  YES NOZZLE CHECK  NO  PLAIN PRINTER SETUP1 MEDIA TYPE MATTE2  MATTE1  MATTE2  SYNTHETIC  GLOSSY  DIE-CUT LABEL MEDIA FORM DIE-CUT LABEL ...
Page 83 Chapter 3 Handling Settings menu item Available settings Default setting CUT POSITION -35 to +35 [pixel] PRINTER SETUP1 PAPER FEED ADJUSTMENT -99 to +99  YES PRINT PAPER FEED ADJ. PATTERN  NO  ENABLE NOZZLE VERIFICATION TECHNOLOGY ENABLE PRINTER SETUP2 ...
Page 84 Settings menu item Available settings Default setting  OFF PRINTER SETUP3 LCD BRIGHTNESS LEVEL2  LEVEL1  LEVEL2  LEVEL3  0 to 10 LCD CONTRAST  OFF BEEPER VOLUME MEDIUM  LOW  MEDIUM  HIGH  MAX  DISPLAY INK LOW LED DISPLAY ...
Page 85 Chapter 3 Handling Settings menu item Available settings Default setting  EPSON PREFERRED COLOR CONTROLS MODE EPSON  EPSON STANDARD PREFERRED INK PROFILE -6 to +4 RATIO OF BLACK -6 to 0 (Available settings vary with media type)  ENABLE...
Page 86: Printing The Status Sheet (Network Settings)
Select [PRINT INFO] and press the OK button. Select [STATUS NETWORK] and press the OK button. The product will print out the status sheet (Network settings). A status sheet (Network settings) printout sample HHHH Epson Status Sheet HHHH <General Information> MAC Address xx:xx:xx:xx:xx:xx...
Page 87: Favorite
Chapter 3 Handling Favorite You can save settings such as the media type, the media size, the media source, media detection and the preset image in [Favorite setting] and register it to the product to easily apply them by selecting them on the operation panel.
Page 88 Important points • If the [Media Detection] or [Media source] settings in [Favorite setting] are different from the printer settings, a media detection error or a paper path error will occur. If that happens, refer to the "Troubleshooting" section, remove the error and configure [Favorite setting] again. •...
Page 89: Printersetting
Chapter 3 Handling PrinterSetting If you use the product with user rights, PrinterSetting Ver.1.2.0.0 or later is necessary. If you open PrinterSetting with user rights and if any other software, such as the printer driver, is communicating with the product, you may not be able to modify the settings. We recommend opening PrinterSetting with administrator rights.
Page 90: Starting The Printersetting
Starting the PrinterSetting Start the PrinterSetting with the following methods. Turn on the product. Select [Start] - [All Programs] - [Epson] - [TM-C7500 Series] - [PrinterSetting]. The [Select printer] screen is displayed. Select a search target and click [Search]. This product is displayed in the list. Select a printer to set and click [OK].
Page 91 Chapter 3 Handling Start the PrinterSetting.
Page 92: Apply Settings
Apply settings After setting each item, click [Apply settings] to change the settings of this product.
Page 93: Media Settings
Chapter 3 Handling Media settings Sets the media to be used in this product. This setting screen is not displayed if you started PrinterSetting from the printer driver. Item Description Media detection Media source Sets the media source. settings Media detection Sets the media detection method.
Page 94: Layout Settings
Layout settings Sets the media layout or creates a new User defined media layout. This setting screen is not displayed if you started PrinterSetting from the printer driver. Item Description Layout settings Media layout Sets the media layout. Edit layout Creates a new user defined media layout.
Page 95 Chapter 3 Handling Layout settings Item Description Media layout name Sets the media layout name. Enter a name. Defined media layout The defined media layout in the list is displayed. Media form Sets the media form. Layout Information (mm) Sets the media width, label width, left gap, label length and blackmark interval.
Page 96: Position Adjustment
Position adjustment Adjusts the print start position or cut position. Item Description Justify Print start position Adjusts the print start position in the vertical direction. adjustment  Click [Start adjustment...] to adjust the position. (Vertical direction) Print start position Adjusts the print start position in the horizontal direction. adjustment ...
Page 97 Chapter 3 Handling Apply settings Click [Start adjustment...] and the following screen is displayed. (Explained using the print start position adjustment (vertical direction) as an example.) Enter the adjustment value and click [Apply settings]. The confirmation screen is displayed. Click [Yes] to execute the adjustment. The results are displayed.
Page 98: Print Results Adjustment
Print results adjustment Adjusts the color preset or the barcode. This setting screen is not displayed if you started PrinterSetting from the printer driver. Item Description Color preset Mode Sets the color correction method. Ink profile Sets the ink concentration. Depending on the media in use, adjust accordingly to secure the print quality.
Page 99: Store Data In The Printer
Chapter 3 Handling Store data in the printer Registers images, templates, fonts, and character code tables to the printer. Item Description Image (Only .png) Registers an image used for preprinting or templates. Template Registers a template. Font (Only .ttf and .tte) Registers a font to apply to print data.
Page 100: Background Image Settings
Background image settings Sets a preset image.  Register a preset image in the following cases.  When using the Windows driver from Zebra Technologies Corporation.  When using the commercially available label printing application that supports this product.  When using an application that directly controls ZPL II or ESC/Label commands. ...
Page 101 • When using the Windows driver from Zebra Technologies Corporation. • When using the commercially available label printing application that supports this product. • When using an application that directly controls ZPL II or ESC/Label commands. The preset image printing is not possible with an Epson printer driver.
Page 102: Print Head Maintenance
Print head maintenance Performs a print head maintenance or nozzle check and sets periodic cleaning. Item Description Print head Manual head Perform the nozzle check to automatically recover from the maintenance cleaning nozzle dot dropouts. Click [Start] to start a nozzle check. Nozzle check Prints nozzle check patterns and checks clogged nozzles.
Page 103: Printer Settings
Chapter 3 Handling Printer settings Sets the printer. Item Description Preferences Power on action Sets the action when the power is turned on. Paper Sets the action when the paper is replaced. replacement action Operations after Sets if the media should be cut after printing. printing Notification Beeper volume...
Page 104: Panel Settings
Panel settings Display settings for the Operation Panel. Item Description Panel button Cancel button Enables/disables the Cancel button. settings Feed button Enables/disables the Feed button. Cut button Enables/disables the Cut button. LCD settings LCD brightness Sets the LCD brightness. LCD contrast Sets the LCD contrast.
Page 105: Nozzle Check Settings
Chapter 3 Handling Nozzle check settings Sets the nozzle check. Item Description Nozzle check Nozzle Verification Enables/disables the auto nozzle check. settings Technology Threshold of Sets the threshold of clogged nozzles. clogged nozzles The standard setting is '0'. Additional auto Sets the additional auto nozzle check during printing.
Page 106: Advanced Settings
Advanced settings Sets the advanced settings on the printer. Item Description Paper feed adjustment (Mech wear) Sets the paper feed adjustment (Mech wear) when images fade. Adjust media detection sensor Starts the calibration of the detection sensor. Replace settings Replace settings Performs replacing settings from the printer using ZPL II from printer using from printer using...
Page 107 Chapter 3 Handling Replace settings from printer using ZPL II commands When you click [Default settings], the entered value returns to the printer's default value. When you click [Apply settings], the settings return to the printer's default settings. Click [Set] for [Replace settings from printer using ZPL II commands] to dis- play the "Replace settings from printer using ZPL II commands"...
Page 108 Saving favorite settings Click [New/Delete/Edit] in [Set Printer's Favorite Settings]. The "Edit Printer's Favorite Settings" window appears. Click [New]. The "Register Printer's Favorite Settings" window appears. Enter the [Favorite Settings Name] and configure [Printer's Favorite Settings]. After you have configured the settings, click [Set]. ...
Page 109 Chapter 3 Handling Return to the "Edit Printer's Favorite Settings" window by clicking [Close].  The favorite settings you have saved will be displayed in [Stored data]. Applying favorite settings Here you can apply the saved favorite settings to the product. Click [Select the Favorite Settings] in [Set Printer's Favorite Settings].
Page 110: Initialize Printer
Initialize printer Initializes the printer. Item Description Initialize Factory reset Initializes the printer to the factory settings. Erase memory Initializes the extended memory.
Page 111: Printer Information
Chapter 3 Handling Printer information Displays the printer information. Item Description Printer information Printer settings list When [View...] is clicked, the settings information of the current printer is displayed. Refer to "Printer settings list" on page 112. Maintenance counters The maintenance counters can be checked.
Page 112 Printer settings list When [View...] of the printer settings list is clicked, the "Printer settings list" screen is displayed. Click [Output to file...] to save the current settings to a text file.
Page 113: Settings Save And Restore
Chapter 3 Handling Settings save and restore Describes how to save and restore settings of the product. Item Description Save settings Save data Sets the data to be saved. Put a checkmark to the data to be saved. Save to folder Specifies a folder to save the data in.
Page 114: Option
Option Set the unit used in PrinterSetting and settings at the start. Item Description Display settings Units Sets the units. Startup Settings Display a welcome Initializes the expanded memory. screen at startup. Unit settings are only for PrinterSetting. They are not reflected on the operation panel or the printer driver.
Page 115: Setting The Printer Driver
Chapter 3 Handling Setting the Printer Driver Favorite Setting [Favorite Setting] is the function to administer print setting of the printer driver into one. [Favorite setting] of the printer driver is different from [Favorite setting] of the product. The two functions are not compatible.
Page 116 Features • When printing from application, the print setting registered on [Favorite Setting] can be selected as default setting. It is recommended to register the setting in favorite setting after executing print setting by clicking [Save as Favorite Setting]. • A number of setting can be registered on [Favorite Setting].  For example, if the print setting is registered on [Favorite Setting] for each document, the print setting can be completed by changing [Favorite Setting] when the document is changed.
Page 117 Chapter 3 Handling Registering print setting on [Favorite Setting] Set the printer driver depending on paper to print. Set settings on [General] and [Options] tab. Select Media Layout in the [General] when using User Defined Media. Click [Save As Favorite Setting] to display [Save/Delete Favorite Setting]. The current setting will be displayed on the List of the right side.
Page 118: User Defined Information
User Defined Information The user definition includes the following. • User Defined Media • Registering barcode font • Replacing font on .NET environment The user definition is set on each client computer.  When a number of printer drivers are installed in one computer, these are used mutually. Exporting/ Importing Printer Driver Settings You can export the printing references, favorite setting, user-defined information (media layout, barcode) and printer driver operation settings into a BSF file (extension of ".BSF").
Page 119 Chapter 3 Handling Select [Driver Utilities] tab. Click [Import/Export Settings]. Export in a BSF file from the current settings. If you export it from the general setting, a dif- ferent content will be exported.  Current settings: Properties of the printer driver-[General]-[Printing References]-[Driver Utilities] -[Import/Export Settings] ...
Page 120 Import Settings When the settings are imported from a BSF file, the printer driver settings are overwritten. There- fore, to retain the existing settings for the items listed below, create a BSF including the existing settings.  Favorite List  User Defined Media List ...
Page 121: Barcode Printing
Chapter 3 Handling Barcode Printing The printer driver has the built-in barcode font. Barcode printing is available if the barcode is not created on the application side. Setting the barcode font Barcode print settings can be changed on [Barcode and 2D Symbol] on [Driver Utilities] tab. Change settings of the following.
Page 122 • Hexadecimal Input Mode: Turn on the check box when the data for barcode is specified on Hexadecimal Input Mode. • Module: Sets the thin element width in dots. (For details, see "Recommended value of the module" on page 123.) •...
Page 123 Chapter 3 Handling Recommended value of the module The printing direction of the barcode is as follows. In addition, the recommended value of the module is different depending on the media type, barcode type and printing direction. • Plain label Minimum Module [by 600 dpi] Printing Barcode type...
Page 124  The recognition rate for the barcode varies depending on the media type, barcode reader's performance and so on. The barcode rank may decline due to missing dots or curving on the ink drops, making the barcode unreadable by the barcode reader. Thus, we recommend that you try printing HRI characters and so on.
Page 125 Chapter 3 Handling • Matte label/ Glossy label Minimum Module [by 600 dpi] Printing Barcode type direction ANSI Grade C or higher ANSI Grade B or higher Fence Code39 Ladder Fence Codabar(NW7) Ladder Fence Code93 Ladder Fence Code128 GS1-128 Ladder Fence Ladder GS1 DataBar...
Page 126 Specifying the barcode data Specify the barcode data by referring to the following descriptions. About the composite symbol: The switch between CC-A to CC-B can be automatically performed, but the customer needs to select explicitly for CC-C. (In case of GS1-128, the type of composite component can be selected from "None", "CC-A/CC-B" or "CC-C".) Composite Component Type Encodable Digit Number...
Page 127 Chapter 3 Handling Code93 • A start code, 2 check digits, stop code is automatically added. • A character () that indicates a start code is printed for the head of the HRI character. • A character () that indicates a stop code is printed for the end of the HRI character. •...
Page 128 • A special character is indicated by combining ‘{‘ and the next character. Control Character ASCII HRI Character SHIFT Not printed. CODE A Not printed. CODE B Not printed. CODE C Not printed. FNC1 Not printed. FNC2 Not printed. FNC3 Not printed.
Page 129 Chapter 3 Handling GS1 DataBar Omnidirectional/GS1 DataBar Truncated/GS1 DataBar Limited • The first application identifier ‘01’ is not included in the data. • When printing the HRI characters, the first application identifier ‘01’ is printed as ‘(01)’ before the packing identification code. •...
Page 130 Printing method Specify the selected barcode font, specified point and language to the printing data, and then print it.  The font size of the barcode can not be changed by [Specified Point] value. The barcode is not printed when other values are selected. ...
Page 131: 2D Symbol Printing
Chapter 3 Handling 2D symbol Printing The printer driver has the built-in 2D symbol font. 2D symbol printing is available if the 2D symbol is not created on the application side. Setting the 2D Symbol font 2D symbol print settings can be changed on [Barcode and 2D Symbol Settings] on [Driver Utilities] tab.
Page 132 Make settings of the following items according to the selected [Type]. • PDF417  Module Width: Makes settings of the module width for PDF417. "Recommended value of the module" on page 134 for the recommended value.  Module Height: Makes settings of the module height for PDF417 by the ratio to the mod- ule width.
Page 133 Chapter 3 Handling • GS1 DataBar  Module: Sets the module width for GS1 DataBar. "Recommended value of the module" on page 134 for the recommended value.  Number of Characters: Sets the maximum width for GS1 DataBar. Set when GS1 DataBar Expanded Stacked is selected for the 2D symbol. •...
Page 134 Recommended value of the module The recommended value of the module is different depending on media type, two-dimensional symbols type and printing direction. 2D symbol of stack type • Plain label Minimum Module [by 600 dpi] 2D symbol type ANSI Grade C or higher ANSI Grade B or higher PDF417 MicroPDF417...
Page 135 Chapter 3 Handling 2D symbol of matrix type • Plain label Minimum Module [by 600 dpi] 2D symbol type ANSI Grade C or higher ANSI Grade B or higher QR Code Micro QR Code AztecCode DataMatrix Maxi Code • Synthetic label Minimum Module [by 600 dpi] 2D symbol type ANSI Grade C or higher...
Page 136 Specifying the 2D symbol data See the following description to specify the 2D symbol data. PDF417/MicroPDF417 • Calculated automatically when the digit number and the line number are 0. • To specify other number than 0, make sure the multiplication of the digit number and the line number is under 928.
Page 137 Chapter 3 Handling GS1 DataBar Expanded Stacked • Multiple line symbol version of GS1 Databar Expanded. How to specify the data is the same as GS1 Databar Expanded. (For details, see "GS1 DataBar Expanded" on page 129.) • When printing a 2D symbol with a composite symbol, delimit the data that specify a composite symbol and 2D symbol with "\|"...
Page 138: Barcode And 2D Symbol Font Printing On .Net Environment
Barcode and 2D Symbol Font Printing on .NET Environment Since .NET Framework supports only True Type font and Open Type font, the barcode and 2D symbol font which are registered in the printer driver can not be printed from the application. Therefore, True Type font is replaced with barcode and 2D symbol font by using font replacement function of the printer driver.
Page 139 Chapter 3 Handling Printing barcode and 2D symbol Sets specified number of point, language of the replaced True Type font by barcode and 2D symbol font to the print data.  The number of point for barcode and 2D symbol is specified, check it from [Barcode and 2D Symbol] on [Driver Utilities].
Page 140: Banding Reduction
Banding Reduction You can reduce banding (extraneous lines in printing) to obtain better print quality. This function, however, lowers the Printing speed. For the banding reduction see "The setting value of "Banding Reduction" is inappropriate." on page 165. Follow the steps below to reduce banding. Display the printer driver window.
Page 141: Start The Printersetting From The Printer Driver
Start the PrinterSetting from the printer driver with the following steps. Display the printer driver window. "How to Display the Printer Driver" on page 78 Select [Printer Utility] tab. Click [Printer Setting Utility]. The "TM-C7500 Series PrinterSetting" screen is displayed.
Page 142: Setting Epson Status Monitor 3
Setting EPSON Status Monitor 3 When EPSON Status Monitor 3 is used, the media type and the ink level are displayed on a pop up window when printing. In addition, when a fatal error occurs, an error window is displayed.
Page 143 The EPSON Status Monitor 3 will not be activated if an error occurs when not printing. • Clicking the icon for [EPSON Status Monitor 3] on the task tray allows you to display [EPSON Status Monitor 3] at any time....
Page 144 • The following items can be set in [Monitoring preferences]. Selecting error indications: (See "Error notification setting for [Not use EPSON Status Monitor 3]" on page 145) Displaying the [EPSON Status Monitor 3] icon on the task bar: (See "Displaying the icon" on page...
Page 145 Chapter 3 Handling Error notification setting for [Not use EPSON Status Monitor 3] Follow the steps below to set error notification for [Not use EPSON Status Monitor 3]. Turn the printer on. Display the printer driver window. "How to Display the Printer Driver" on page 78 Select [Driver Utilities] tab and click [Driver Preferences].
Page 146 Error notification setting for [Use EPSON Status Monitor 3] Follow the steps below to set error notification for [Use EPSON Status Monitor 3]. Turn the printer ON. Display the printer driver window. "How to Display the Printer Driver" on page 78 Select [Driver Utilities] tab and click [Monitoring Preferences].
Page 147 Chapter 3 Handling Displaying the icon Keeps icon on the task tray so that user can check as needed. The icon is not displayed when default setting. Follow the steps below to display the icon. Turn the printer ON. Display the printer driver window. "How to Display the Printer Driver"...
Page 148: Restricted Items Of Printer Drivers
[Print spooled documents first] is enabled, the print execution order and output order vary. • When using an Epson printer driver, leave the control prefix, format prefix and delimiter settings of ESC/Label command as default. When changed, printing may not be performed or unintended printing may occur....
Page 149: Usb Printer Class Device Replacement Service
USB Printer Class Device Replacement Service is not displayed in the software list in the control panel. For uninstallation, follow the steps below. Close all applications running on the computer. Select [Start] - [Control Panel] - [Uninstall a program] - [EPSON Printer Driver Utility]. Click [Uninstall/Change]. "EPSON Printer Utility Uninstall" screen appears. Select [Utility] tab.
Page 150: Restrictions In Usb Printer Class Device Replacement Service
Restrictions in USB Printer Class Device Replacement Service In using USB Printer Class Device Replacement Service on Windows 8 or Windows Server 2012, the following restrictions apply: ❏ After the printer is replaced, the green check mark indicating [default printer] in "Devices and Printers"...
Page 151: Reprint
Chapter 3 Handling Reprint Reprinting is carried out when an error other than a fatal error or maintenance error occurs during printing. Printer Not included Included Included in reprinting in reprinting in reprinting Paper feed direction  “During printing” means the time from paper loading up until the yellow head’s printing operation ends.
Page 152: Setting The Dip Switches
Setting the Dip Switches Follow the steps below to change the Dip switch settings. Setting Procedure Follow the steps below to change the Dip switch settings. Before you remove the DIP switch cover, turn the product off. Otherwise, a short-circuit may cause the product to malfunction.
Page 153: Cleaning
Chapter 3 Handling Cleaning Cleaning the autocutter If adhesive from the label paper adheres to the autocutter, the autocutter may become blunt. In this case, clean the autocutter with the following steps. Turn the printer power off, and disconnect the AC cable from the wall out- let.
Page 154: Long-Term Storage Of The Product After Ink Charging
Long-term Storage of the Product After Ink Charging Storing the product When not using the printer for an extended period of time after ink charging (after starting using), store it following the steps below. Run a nozzle check print to check that no dot missing or other printing prob- lems have occurred.
Page 155: Restart The Printer After Long-Term Storage
Chapter 3 Handling Restart the printer after long-term storage When restarting the printer after a long-term storage, follow the steps below. Check whether or not the ink cartridge storage period has been expired. In the cases listed below, replace the ink cartridge. "Installing the Ink Cartridge"...
Page 156: Precautions When Transporting
Precautions when transporting Keep the following items in mind when transporting the product.  The weight of this product is approximately 37 kg {81.57 lb}. When lifting up this product, place the product between two people as shown in the figure below and hold the recessed areas on both sides of the product.
Page 157: Troubleshooting
Chapter 3 Handling Troubleshooting Error Processing LCD display Description Recovery method Error  When using roll paper: PAPER OUT There is no paper. Paper out 1. Open the paper set cover. 2. Open the roll paper cover. 3. If there is any paper or a paper roll left, remove it.
Page 158 LCD display Description Recovery method Error MEDIA SIZE ERROR L The paper size is inappropriate Set the paper whose size matches the print for the print area.  area or change the print area to that Media size error (Paper feed direction) suitable for the loaded paper.
Page 159 Chapter 3 Handling LCD display Description Recovery method Error PAPER REMOVAL Paper is not set correctly in If no paper remains on the platen: ERROR place, or paper has not been Set paper in place again. removed after ejection Paper removal error See Appendix C for how to set the paper in operation.
Page 160 LCD display Description Recovery method Error NON-GENUINE Non-genuine ink is mounted. The color of the printer driver of the product CARTRIDGE MAY NOT is adjusted based on the assumption that PERFORM AT OPTIMUM genuine ink for the product is used. When ink LEVEL cartridges other than genuine cartridges for the product are used, it may cause failure...
Page 161 Chapter 3 Handling LCD display Description Recovery method Error PRINTER ERROR ## Paper jam The printer will not recover until you perform the proper processing, then turn the power (##: 01 to 0A, 16 to 18, Poor autocutter operation on again. 26, 27,2A, 31 to 37 Irregular ambient temperature 1.
Page 162: Warning Processing
Warning Processing LCD display Description Recovery method Warning type INK LOW Ink is running low. Because it is almost time to replace the ink cartridge, prepare an ink cartridge for Ink cartridge low replacement. When the status changes to “Replace ink cartridge”, replace the ink cartridge.
Page 163: Printer Driver
Chapter 3 Handling Printer Driver State Cause Recovery method Status cannot be "Enable the bi- When using an printer driver, enable the "Enable the bi- obtained with the direction support" in direction support" in the "Port" setting of the properties. status monitor.
Page 164: Poor Print Quality
Poor print quality State Cause Recovery method Uneven printed "Dot dropouts" are From the [NOZZLE CHECK] on the unit panel, or from the colors occurring. [Printer Utilities] in the printer driver or PrinterSetting, use the [Manual Head Cleaning] and [Nozzle Check] to check for nozzle clogging.
Page 165 Chapter 3 Handling State Cause Recovery method Uneven printed The setting value of When using the printer driver, color lines generated in the colors "Banding Reduction" is overlapping print head parts can be corrected as shown inappropriate. below by selecting "Banding Reduction" so that uneven printed colors may not stand out.
Page 166 State Cause Recovery method Printed colors do "Justify ink position for Depending on media type, uneven printed colors may not look right. feed direction" is happen since the paper feed amount changes. necessary. When using the printer driver, select "Advanced settings" of "Detailed settings"...
Page 167: Unclean Media
Chapter 3 Handling Unclean media State Cause Recovery method The media gets The "Media Coating The media used and "Media Coating Type" setting of the dirty. Type" setting is printer driver may be different. different from the Check the media used and the "Media Coating Type" actual media.
Page 168: Detection Failure
Detection failure State Cause Recovery method When media is set, "Media detection "Media detection (blackmark/gap)" of the printer and the media is fed (blackmark/gap)" and the media used may be different. out and the status the media used are Check "Media Detection Settings" of the printer and the becomes error.
Page 169: Paper Is Jammed
Chapter 3 Handling Paper is jammed Do not forcibly pull out paper that is jammed but rather remove it by following the steps below. Make sure that the product is powered off. Open the paper set cover. Pull the front cover open lever at the paper feed slot. Front Cover Open Lever...
Page 170 Open the front cover. Cut the jammed paper and remove it. Do not touch the metal wheels. Doing so may cause injury. WARNING...
Page 171 Chapter 3 Handling Ink may adhere and your fingers may get dirty. CAUTION Pull out the paper from the paper feed slot. Close the front cover. Set the paper again. "Setting the Paper" on page 54...
Page 173: Application Development Information
Using label printing application Prints with a commercially available label printing application. Use a driver provided by the application, and the Epson printer driver is not used. The following label printing applications are supported. • BarTender • NiceLabel •...
Page 174: Using The Epson Inkjet Label Printer Sdk
Using the Epson Inkjet Label Printer SDK The necessary environments to print with a customer's application using an Epson's printer driver are provided as SDK. The following items are included. Items included Description Epson Inkjet Label Printer This explains the configuration overview of the Epson Inkjet Label Printer SDK User’s Guide...
Page 175: Changing Printer Settings And Replacing The Printer
Chapter 4 Application Development Information Changing Printer Settings and Replacing the Printer When replacing from the printer using ZPL II commands without changing the installed applications and drivers, you need to match the printer settings and the settings of the printer using ZPL II commands.
Page 176: For Usb Interface
If you connect this product using a USB connection, use USBInformationSetting to overwrite the USB ID of the printer before replacing. Perform the following procedure. From the [Start] menu, select [Epson], then [TM-C7500 Series], and click [USBInformationSetting]. USBInformationSetting starts up. Set the replacement method, then click [Next].
Page 177 Chapter 4 Application Development Information Connect the printer you have been using until now and the computer used for settings via USB, and turn on the printer's computer. Click [Next]. The information of the printer you have been using until now is acquired. Before connecting this printer, unplug the printer you have been using until now.
Page 178: For Ethernet Interface
If the settings are changed properly, the following window is displayed. Click [Finish]. Turn off this product's power and turn it on again. For Ethernet interface Setting the IP Address Set the IP address of this product. For the setting method, see "Network settings"...
Page 179 Chapter 4 Application Development Information Printing Print in your actual usage environment and check the printing result. Adjusting Font Width After checking the printing result, if you want to adjust the character width of the printed item, you can use PrinterSetting to perform adjustment. Display the "Replace settings from printer using ZPL II commands"...
Page 180: Software And Manuals
"PrinterSetting" on CD-ROM page EpsonNet Config Software for configuring IP addresses, wire- EpsonNet Web or less LAN, etc. for Epson printers on the net- Config User’s CD-ROM work. Manual EPSON Monitoring Utilities to provide the following functions for Monitoring Tool...
Page 181 TU-RC7508 User's manual Describes cautionary items and the installation Included with the procedure for the rewinder. rewinder TM-C7500 Series / TM- This document. Describes all information neces- CD-ROM C7500G Series Technical sary for system development, design and installa- Reference Guide tion or application development and design using TM-C7500/TM-C7500G.
Page 182: Installing Software
Installing software You can use the CD-ROM that comes with the product to install the following software. • Printer driver • Printer setting utility (PrinterSetting) • USB Replacement Service • EpsonNet Config Software installation procedures Install the software using the following steps. Turn on the computer.
Page 183 "How to Display the Printer Driver" on page 78 Execute [Add a printer] and add the product following the instructions on the screen. In the printer driver installation screen that is displayed during the procedure, select "Epson" as the manufacturer and "EPSON TM-C7500" as the printer.
Page 185: Appendix
Appendix Appendix Product Specifications Printing method Line ink jet, dot matrix 4 color (KCMY) printing Paper feed Forward and reverse friction feed Autocutter Cutting method By separated-blade scissors Auto-cut type Full cut (cuts paper completely) Graphic resolution 600 dpi x 1200 dpi Printing speed 300 mm/s 150 mm/s...
Page 186 5 to 35 C {41 to 95 F}, 20 to 80 %RH (no condensation) Temperatures/ Printing humidity When packed (ink not loaded):  Storage (See "Paper -20 to 60 C {-4 to 140 F}, 5 to 85 %RH (no condensation) Specifications"...
Page 187: Operating Environment
Appendix Operating Environment Microsoft Windows 8.1 (32 bit/ 64 bit) Microsoft Windows 8 (32 bit/ 64 bit) Microsoft Windows 7 SP1 (32 bit/ 64 bit) Microsoft Windows Vista SP2 (32 bit/ 64 bit) Microsoft Windows XP SP3 (32 bit) Microsoft Windows Server 2012 R2 Microsoft Windows Server 2012 Microsoft Windows Server 2008 R2 Microsoft Windows Server 2008 (32 bit/ 64 bit)
Page 188: Printing Specifications
Printing Specifications Printable Area Roll paper Minimum 46 mm {1.81”}, Maximum 108 mm {4.25”} Fanfold paper Minimum 46 mm {1.81”}, Maximum 108 mm {4.25”} Printing speed During printing Input Graphic Maximum Average Head resolution resolution Flushing on Printing printing maintenance (width x (width x paper...
Page 189: Paper Specifications
Appendix Paper Specifications The following is the type and the size of paper specified for this printer.  When using paper other than the specified, users must evaluate the recognition rate in advance to avoid deterioration of the paper feed accuracy/barcode recognition rate/print quality and frequent occurrence of paper jams.
Page 190 • TM-C7500G Media form Media type Media source Width 50 mm to 112 mm  Full-page label (Black mark) Plain label Roll paper {1.97 to 4.41"} Matte label (Backing paper width) Synthetic label 46 to 108 mm  Glossy label {1.81 to 4.25"} (Label width) 50 mm to 112 mm ...
Page 191 Appendix Full-page label(Black mark) Backing paper width Backing paper Edge cutoff Edge cutoff Label area Label width Media type Plain label / Matte label / Synthetic label / Glossy label Media source Roll paper Backing paper width 50 mm to 112 mm {1.97 to 4.41"} Label width 46 to 108 mm {1.81 to 4.25"} 2 ...
Page 192 Die-cut label(Gap) Backing paper width Edge R Backing paper Label width Label area Edge cutoff Edge cutoff Media type Plain label / Matte label / Synthetic label / Glossy label Media source Roll paper Backing paper width 50 mm to 112 mm {1.97 to 4.41"} Label width 46 to 108 mm {1.81 to 4.25"} Label length...
Page 193 Appendix Die-cut label (Black Mark) When removing all the fringes Backing paper width Edge R Backing paper Label width Edge cutoff Edge cutoff Label area <Back side> <Printing side> Black mark position Paper feed direction Perforated line 2 mm { 0.08”...
Page 194 Media type Plain label/ Matte label/ Synthetic label/ Glossy label Media source Roll paper Backing paper width 50 mm to 112 mm {1.97 to 4.41"} Label width 46 to 108 mm {1.81 to 4.25"} Label length 25.4 to 600 mm {1 to 23.62"} Gap between labels 3 to 6 mm {0.12 to 0.24"} 2 ...
Page 195 Appendix Media type Plain label / Matte label Media source Fanfold paper Backing paper width 50 to 112 mm {1.97 to 4.41"} Label width 46 to 108 mm {1.81 to 4.25"} Label length 25.4 to 301.8 mm {1 to 11.88"} Gap between labels 3 to 6 mm {0.12 to 0.24"} 2 mm ...
Page 196: Paper Detection Method
Paper detection method Sensor Label sensor (Transmissive photo interrupter) Black mark sensor (Reflective photo interrupter) Judging method The label sensor and black mark sensor detect the position of the paper.  When using die-cut label without black marks, the light transmission rates must be: 40 % or higher for the backing paper, and 23 % or lower for the labels.
Page 197: Print Area And Cutting Position
Appendix Print Area and Cutting Position Full-page label(Black mark) / Roll paper When "Borderless Printing" is disabled Vertical margins: 1.5 mm {0.06"} (Typical value) Lateral margins: 1.5 mm {0.06"} (Typical value) Paper width Paper feeding direction Auto-cut position Auto-cut position 1.5 mm { 1.5 mm { 0.06”...
Page 198 When "Borderless Printing" is enabled Vertical margins: 1.5 mm {0.06"} (Typical value) Lateral margins: 0 mm (Typical value) Paper width Paper feeding direction Auto-cut position Auto-cut position Print area width Print area Label area Paper Outer edge Outer edge (Removed) (Removed) Black mark position 2.0 mm {...
Page 199 Appendix Die-cut label(Gap) / Roll paper When "Borderless Printing" is disabled Vertical margins: 1.5 mm {0.06"} (Typical value) Lateral margins: 1.5 mm {0.06"} (Typical value) Paper width Paper feeding direction Perforated line Auto-cut position Auto-cut position Print area 1.5 mm { 1.5 mm { 0.06”...
Page 200 When "Borderless Printing" is enabled Vertical margins: 0 mm (Typical value) Lateral margins: 0 mm (Typical value) Paper width Paper feeding Perforated line direction Auto-cut position Auto-cut position Print area Label area Outer edge Outer edge Print area width Black mark position (Removed) (Removed) 2.0 mm {...
Page 201 Appendix Die-cut label(Black mark) / Roll paper When "Borderless Printing" is disabled Vertical margins: 1.5 mm {0.06"} (Typical value) Lateral margins: 1.5 mm {0.06"} (Typical value) Paper width Paper feeding Perforated line direction Auto-cut position Auto-cut position Auto-cut position Print area Label area 1.5 mm { Print area width...
Page 202 When "Borderless Printing" is enabled Vertical margins: 0 mm (Typical value) Lateral margins: 0 mm (Typical value) Paper width Paper feeding Perforated line direction Auto-cut position Auto-cut position Auto-cut position Print area Label area Paper Print area width Black mark position Outer edge Outer edge (Removed)
Page 203 Appendix Die-cut label(Black mark) / Fanfold paper When "Borderless Printing" is disabled Vertical margins: 1.5 mm {0.06"} (Typical value) Lateral margins: 1.5 mm {0.06"} (Typical value) Paper width Paper feeding direction Perforated line Auto-cut position Auto-cut position Perforated line Auto-cut position 1.5 mm 1.5 mm Print area...
Page 204 When "Borderless Printing" is enabled Vertical margins: 0 mm (Typical value) Lateral margins: 0 mm (Typical value) Paper feeding Paper width direction Perforated line Auto-cut position Auto-cut position Perforated line Auto-cut position Print area Label area Paper Print area width Black mark position Outer edge Outer edge...
Page 205: Electrical Characteristics
Approximately 5.4 W When power 100 V: Average Approximately 0.2 W is OFF 230 V: Average Approximately 0.5 W *: The operating power consumption is based on Epson operating conditions. Use the dedicated AC cable included in the product package.
Page 206: Reliability
Reliability Product lifetime Print head 12 billion shots/nozzle Paper feeding TM-C7500 Die-cut label (Plain): 500 km mechanism Die-cut label (Matte): 500 km Die-cut label (Synthetic): 500 km Full-page label (Plain): 500 km Full-page label (Matte): 500 km Full-page label (Synthetic): 500 km TM-C7500G Die-cut label (Plain): 500 km Die-cut label (Matte): 500 km...
Page 207: Environmental Conditions
Orientation: 1 corner, 3 edges, and 6 surfaces When unpacked Height: 5 cm {1.97"} Orientation: Lift one edge and release it (for all 4 edges) Noise During Approximately 55 dB (ANSI Bystander position) operation Based on Epson evaluation conditions including the use of the autocutter.
Page 208: External Dimensions
External Dimensions Main unit outline drawings • Width: 392 mm {15.43"} • Depth: 598 mm {23.54"} • Height: 395 mm {15.55"} 21.7 {0.85"} 392 {15.43"} 598 {23.54"} {25.12"} 395 {15.55"} [Unit: mm]...
Page 209 Appendix When Covers are Open 691.2 {27.21"} 717.6 {28.25"} 632.5 {24.90"} [Unit: mm]...
Page 210 When Rewinder is Installed(Option: TU-RC7508) {35.43"} {37.72"} [Unit: mm]...
Page 211: Consumable Product Specifications
Appendix Consumable Product Specifications Ink Cartridge Model number TM-C7500 SJIC26P(K)/ SJIC26P(C)/ SJIC26P(M)/ SJIC26P(Y) TM-C7510 SJIC27P(K)/ SJIC27P(C)/ SJIC27P(M)/ SJIC27P(Y) TM-C7520 SJIC28P(K)/ SJIC28P(C)/ SJIC28P(M)/ SJIC28P(Y) TM-C7500G SJIC30P(K)/ SJIC30P(C)/ SJIC30P(M)/ SJIC30P(Y) TM-C7510G SJIC31P(K)/ SJIC31P(C)/ SJIC31P(M)/ SJIC31P(Y) TM-C7520G SJIC32P(K)/ SJIC32P(C)/ SJIC32P(M)/ SJIC32P(Y) Type 4 color-ink separated exclusive ink cartridge Ink color Black, Cyan, magenta, yellow Ink type...
Page 212: Option Specifications
Option Specifications Rewinder (TU-RC7508) The rewinder is a device used to rewind the printed paper into a roll form. Overall dimensions (H x W x D) 293 x 222 x 403 mm {11.54 x 8.74 x 15.87"} Weight (mass) 4.25 kg {9.37 lb}...
Page 213: Lcd Display Specifications For The Number Of Printed Copies
Appendix LCD Display Specifications for the Number of Printed Copies The number of printed copies is displayed on the LCD by the number of printed copies (the number of printed copies in the jobs) and the total number of printed copies (total number of the jobs printed).
Page 214: Downloading Drivers, Utilities, And Manuals
Downloading Drivers, Utilities, and Manuals Printer drivers, utilities, and manuals can be downloaded from one of the following URLs: For customers in North America, go to the following web site: http://www.epsonexpert.com/ For customers in other countries, go to the following web site: https://download.epson-biz.com/?service=pos...
Page 215: Media Detector And Paper Path Settings
Appendix  Media detector and paper path settings when using label printing applications If you do not configure the media detector settings and the paper path settings correctly when using label printing applications, a media detector error or a paper path error will occur and printing will not be possible.
Page 216: Changing The Media Detector Settings In Bartender
Changing the media detector settings in BarTender You can change the media detector settings in BarTender by following the steps below. Open a BarTender document (*.btw). Select [Page Setup...] in the [File] menu. The "Page Setup" window appears. Select the [Media Handling] tab, and click [Driver Settings...].
Page 217 Appendix The "Epson Colorworks C7500 Printing Preferences" window appears. Select the [Stock] tab. Change [Media Type] in [Media Settings] and click [OK]. Driver Settings of the corresponding operation panels Media Type MEDIA DETECT MEDIA FORM Gap Die-cut Label DIE-CUT LABEL...
Page 218: Changing The Paper Path Settings In Bartender
The "Page Setup" window appears. Select the [Media Handling] tab, and click [Driver Settings...]. The "Epson Colorworks C7500 Printing Preferences" window appears. Select the [Stock] tab and click [Advanced] under [Media Type]. The "Advanced Media Settings" window appears. Change [Media] in [Media Type] and click [OK].
Page 219: Changing The Media Detector Settings In Nicelabel
Open a NiceLabel label (*.lab). Select [Label Setup...] in the [File] menu. The "Label Setup Wizard" window or the "Label Setup" window appears. Select "Epson TM-C7500 for NiceLabel" and click [Properties...]. If you check the [Do not use the wizard next time] box, the "Label Setup" window appears.
Page 220 The "Epson TM-C7500 for NiceLabel Printing Preferences" window appears. Change [Media type] in [Page Setup] and click [OK]. Driver Settings of the corresponding operation panels Media type MEDIA DETECT MEDIA FORM Labels with black mark BLACK MARK DIE-CUT LABEL Labels with gaps...
Page 221: Changing The Paper Path Settings In Nicelabel
Open a NiceLabel label (*.lab). Select [Label Setup...] in the [File] menu. The "Label Setup Wizard" window or the "Label Setup" window appears. Select "Epson TM-C7500 for NiceLabel" and click [Properties...]. The "Epson TM-C7500 for NiceLabel Printing Preferences" window appears. Change [Media form] and click [OK]. Settings of the corresponding...
Page 222: Changing The Media Detector Settings In Codesoft
Changing the media detector settings in CODESOFT Change the media detector settings in CODESOFT by following the steps below. Open a label file (*.lab). Select [Label/Page Setup...] in the [File] menu. The "Label/Page Setup" window appears. Select [Label]. Change [Media] and click [OK].
Page 223: Changing The Paper Path Settings In Codesoft
You can change the paper path settings in CODESOFT by following the steps below. Open a label file (*.lab). Select [Label/Page Setup...] in the [File] menu. The "Label/Page Setup" window appears. Click [Settings...]. The "Printer settings - EPSON TM-C7500" window appears. Change [Media source] and click [OK]. Settings of the corresponding...
Page 224: For Inquiries
/ TCPIP / SNMP agent / Other ❏ Print tool: Local (USB) / Standard TCPIP / OS attached LPR / Epson TCPIP Print (Name) / Own custom application / Other (Product name/Ver.) ❏ Firewall: OS standard / Personal (Product name/Ver.) / None ❏...

This manual is also suitable for:

Tm-c7500g

Epson TM-C7500 Series Technical Reference Manual

For Safety

Restriction of Use

About this Manual

Contents

Product Overview

Features

Part Names and Functions

Nozzle Verification Technology

Periodic Auto Cleaning

Status/Error Indications

Setup

Install Navi

Work Flow to Set up this Product Without Using the Install Navi

Checking the Items Included in the Package

Installing the Printer

Connecting the Power Cable

Connecting the Interface Cable

Turning On/Off

Installing the Ink Cartridge

Installing the Maintenance Box

Rewinder

Setting the Paper

Printer Settings

Paper Settings

Test Printing

How to Display the Printer Driver

Handling

List of Printer Setting Items

Setting Panel Switch

Printersetting

Setting the Printer Driver

USB Printer Class Device Replacement Service

Reprint

Setting the Dip Switches

Cleaning

Application Development Information

Appendix

Product Specifications

Consumable Product Specifications

Option Specifications

LCD Display Specifications for the Number of Printed Copies

Downloading Drivers, Utilities, and Manuals

Media Detector and Paper Path Settings

When Using Label Printing Applications

For Inquiries

Quick Links

Related Manuals for Epson TM-C7500 Series

Summary of Contents for Epson TM-C7500 Series