If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem. ThinkPad P50 Hardware Maintenance Manual...
0.1 ohm or less between the external ground pin and the frame ground. b. The power cord should be the authorized type specified for your computer. Go to: http://www.lenovo.com/serviceparts-lookup c. Insulation must not be frayed or worn. 4. Check for cracked or bulging batteries.
The safety notices in this section are provided in the following languages: • English • Arabic • Brazilian Portuguese • French • German • Hebrew • Japanese • Korean • Spanish • Traditional Chinese DANGER DANGER DANGER ThinkPad P50 Hardware Maintenance Manual...
UEFI BIOS downloads. Telephone numbers for Lenovo Support are available at: http://www.lenovo.com/support/phone • System Disassembly/Reassembly videos that show the FRU removals or replacements for the Lenovo authorized service technicians are available in the following support site: http://www.lenovoservicetraining.com/ion/...
Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web Site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
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To get the general FRU list for a product, do the following: 1. Go to: http://www.lenovo.com/support 2. Follow the instructions on the screen to select a product. 3. Click Products & Parts tab.
This chapter introduces following information: • “What to do first” on page 23 • “Checkout guide” on page 24 – “Lenovo Solution Center” on page 24 – “Quick test programs” on page 24 – “UEFI diagnostic program” on page 25 –...
The Lenovo Solution Center program is available for download at http://www.lenovo.com/diags. To run the Lenovo Solution Center program, go to Control Panel and click System and Security ➙ Lenovo - System Health and Diagnostics, and then follow the instructions on the screen.
If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic programs enable you to test computer memory and internal storage devices, view system information, and check and recover the internal storage devices.
Voltage (V dc) Ground (20V) Note: Output voltage of pin 2 of the ac power adapter might differ from the one you are servicing. 3. If the voltage is not correct, replace the ac power adapter. ThinkPad P50 Hardware Maintenance Manual...
This computer supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems. If an unauthorized battery or a battery designed for another systems is installed, the system will not charge.
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Ground • If the voltage is correct, replace the system board. • If the voltage is not correct, replace the coin-cell battery. • If the coin-cell battery discharges quickly after replacement, replace the system board. ThinkPad P50 Hardware Maintenance Manual...
“Symptom-to-FRU index” on page 34 Service Web site: When the latest maintenance diskette and the system program service diskette become available, they will be posted on http://www.lenovo.com/support Restoring the factory contents by using the Recovery Disc Set When the main storage drive is replaced because of a failure, no product recovery program is on the new drive.
Windows operating system, start the computer from an external device, or restore the Windows operating system from a system image. To use advanced startup options, do the following: Note: The GUI items of the operating system might change without notice. ThinkPad P50 Hardware Maintenance Manual...
1. Open the Start menu and then click Settings. If Settings is not displayed, click All apps to display all programs, and then click Settings ➙ Update & security ➙ Recovery. 2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options. 3.
If it has, it can be used for access to the hard disk drive. If no master hard disk password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master hard disk password, or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.
To put the system back to operational status, the only Lenovo and Lenovo-authorized service solution would be to replace the hard disk drive or solid-state drive with a scheduled fee.
Symptom-to-FRU index This section contains following information: • “Numeric error codes” on page 35 • “Error messages” on page 36 ThinkPad P50 Hardware Maintenance Manual...
• “Beep symptoms” on page 37 • “No-beep symptoms” on page 37 • “LCD-related symptoms” on page 37 • “Intermittent problems” on page 38 • “Undetermined problems” on page 38 The symptom-to-FRU index in this section lists symptoms and errors and their possible causes. The most likely cause is listed first, in boldface type.
3. Replace the system board. Thermal sensing error. Replace the system board. The non-volatile system UEFI variable storage is nearly Press F1 to enter ThinkPad Setup after the error message full. is displayed. Then clean up the storage. ThinkPad P50 Hardware Maintenance Manual...
The battery installed is not supported by this system Replace the battery. and will not charge. Please replace the battery with the correct Lenovo battery for this system. Press the ESC key to continue. This system does not support batteries that are not Replace the battery.
LCD technology, but excessive pixel problems can cause viewing concerns.If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced. Notes: •...
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e. Hard disk drive or solid-state drive f. External diskette drive or optical drive g. Memory module h. PC cards 4. Turn on the computer. 5. Determine whether the problem has been solved. 6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. 7.
Chapter 5. Configuring RAID Some ThinkPad P50 models support RAID. RAID, an acronym for Redundant Array of Independent Disks, is a technology that provides increased storage functions and reliability through redundancy. When a group of independent physical storage drives is set up to use RAID technology, they are in a RAID array.
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2. Select Config ➙ RAID ➙ Intel(R) Rapid Storage Technology. 3. Select the RAID volume to be deleted, and then press Enter. 4. Follow the instructions on the screen to delete the selected RAID volume. 5. Exit the configuration utility. ThinkPad P50 Hardware Maintenance Manual...
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Has the same function as the Pause key on a conventional keyboard. Fn+S Has the same function as the SysRq key on a conventional keyboard. Fn+K Has the same function as the ScrLK key on a conventional keyboard. ThinkPad P50 Hardware Maintenance Manual...
USB 3.0 connector Always On USB 3.0 connector Bottom view Fan louvers Micro-SIM-card slot Docking station connector Keyboard drainage hole Battery Status indicators This topic presents the status indicators that show the status of the computer. ThinkPad P50 Hardware Maintenance Manual...
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Table 7. Status indicators Indicator Meaning Camera-status indicator On: The camera is in use. Blinking three times: The computer is initially connected to power. System-status indicator On: The computer is on (in normal mode). Blinks slowly: The computer is in sleep mode. Blinks fast: The computer is entering sleep or hibernation mode.
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The ac power-status indicator shows the ac power charging status of the computer. • Green: Connected to ac power (charging 80%–100%) • Amber: Connected to ac power (charging 1%–80%) • Off: Not connected to ac power (no charging) ThinkPad P50 Hardware Maintenance Manual...
CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request.
Major FRUs ThinkPad P50 Hardware Maintenance Manual...
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Lenovo recovery disc set are used to restore the Microsoft Windows operating system. They might not come with the computer, and a user might order them from http://www.lenovo.com/lenovorecovery, though additional shipping and handling fees might apply. Chapter 7...
Bezel support rubber * LCD rear cover assembly Hinge assembly LED and camera cable Antenna kit LED card LCD cable Note: Depending on the model, the FRU marked with asterisk (*) might not be available on your computer. ThinkPad P50 Hardware Maintenance Manual...
• Computer Aided Manufacturing (CAM) diffusion film Connector and cable guide This section provides information for Lenovo authorized service technicians to help identify connectors and cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major FRUs”...
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Table 12. System board No. Connector/feature Internal cable required Cable connection Embeded DisplayPort (eDP) LCD cable Connect one end to the LCD panel and the connector (internal) other end to this connector. HDMI connector (external) Connect a compatible digital audio device or video monitor to this connector.
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Connect the HDD cable to this connector. Memory module slots (internal) Insert the memory module into this slot. Micro-SIM card slot (internal) If the computer supports wireless WAN, insert a micro SIM card into this slot to establish wireless-WAN connections. ThinkPad P50 Hardware Maintenance Manual...
Connect one end to the fingerprint reader connector on the system board, and the other end to this connector. Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: http://www.lenovo.com/serviceparts-lookup Chapter 7 Locations...
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at http://www.lenovo.com/UserManuals.
ThinkPad Setup program is set to UEFI Only. 1. Connect a USB memory key to the computer. 2. Go to http://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site.
ThinkPad Setup program is set to UEFI Only. 1. Connect a USB memory key to the computer. 2. Go to http://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site.
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1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer. 2. From the main menu, select 6. Set ECA Information. 3. To write the ECA information, select 1. Write ECA/rework number from EEPROM, and follow the instruction;...
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual is available for downloading at http://www.lenovo.com/UserManuals.
After you finish the servicing, ensure that you install the micro SIM card back into the slot firmly. Removing the dummy ExpressCard For access, remove this FRU: • “1010 Battery” on page 65 If the computer has a dummy ExpressCard installed, you must remove the dummy ExpressCard before you start the servicing. ThinkPad P50 Hardware Maintenance Manual...
The only exception to this is if the battery pack is physically damaged or a customer is reporting a possible safety issue. If the Lenovo Solution Center program is not installed on the computer, the customer should download and install the program to diagnose the battery pack, before getting a non-physically damaged battery pack replaced.
“1010 Battery” on page 65 Removal steps of the large bottom door Note: Loosen the screws 1030 Storage drive For access, remove these FRUs: • “1010 Battery” on page 65 • “1020 Bottom cover” on page 66 Attention: ThinkPad P50 Hardware Maintenance Manual...
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• Do not drop the drive or apply any physical shock to it. The drive is sensitive to physical shock. Improper handling can cause damage and permanent loss of data. • Before removing the drive, have the user make a backup copy of all the information on it if possible. •...
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Removal steps of the hard disk drive and hard disk drive cable When installing the hard disk drive Before you install the second hard disk drive into the hard disk drive slot , install two sponges first on the bottom of the slot. ThinkPad P50 Hardware Maintenance Manual...
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Here is a summary of the parts needed when replacing a hard disk drive. Slot Slot 2.5 inch hard disk drive 2.5 inch hard disk drive Hard disk drive cable Hard disk drive cable Sponges Chapter 9 Removing or replacing a FRU...
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SATA solid-state drives do not require a tray with an insulation pad. Ensure that you use the correct tray for each kind of solid-state drive as shown in the following table. ThinkPad P50 Hardware Maintenance Manual...
Tray for NVMe solid-state drives Tray for SATA solid-state drives • Ensure that you follow the identification mark on the tray to insert the M.2 solid-state drives. • If you want to replace the hard disk drive with M.2 solid-state drive, ensure that you remove the sponges from the hard disk drive slot first.
For access, remove these FRUs: • “1010 Battery” on page 65 • “1020 Bottom cover” on page 66 DANGER Use only the authorized battery specified for your computer. Any other battery could ignite or explode. ThinkPad P50 Hardware Maintenance Manual...
Removal steps of the coin-cell battery When installing: Ensure that the coin-cell battery connector is attached firmly. 1060 Keyboard For access, remove these FRUs: • “1010 Battery” on page 65 • “1020 Bottom cover” on page 66 Removal steps of keyboard Remove the screws that secure the keyboard.
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Then, the keyboard will open up slightly Pivot the keyboard slightly upward as shown by arrow until you can see the connectors on the bottom side of the keyboard. Then turn over the keyboard as shown by arrow ThinkPad P50 Hardware Maintenance Manual...
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Put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. Installation steps of keyboard Attach the connectors and then turn over the keyboard. Chapter 9 Removing or replacing a FRU...
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Insert the keyboard into the keyboard bezel as shown. Ensure that the front edge of the keyboard (the edge that is close to the computer display) is under the frame of the keyboard bezel. Slide the keyboard as shown by the arrows. Ensure that the latches are hidden under the keyboard bezel. ThinkPad P50 Hardware Maintenance Manual...
Turn the computer over. Reinstall the screws to secure the keyboard in place. 1070 Memory module bracket and memory module under the keyboard For access, remove these FRUs: • “1010 Battery” on page 65 • “1020 Bottom cover” on page 66 •...
• “1010 Battery” on page 65 • “1020 Bottom cover” on page 66 • “1060 Keyboard” on page 73 Removal steps of the wireless LAN card Remove the screw , and then detach the connectors ThinkPad P50 Hardware Maintenance Manual...
Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) When installing: Plug the gray cable into the connector labeled MAIN or 2 on the card; and plug the black cable into the connector labeled AUX or 1 on the card.
M2 × 3 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) When installing: Plug the orange cable into the connector labeled MAIN on the card; and plug the blue cable into the connector labeled AUX on the card. ThinkPad P50 Hardware Maintenance Manual...
1100 Keyboard bezel assembly For access, remove these FRUs: • “1010 Battery” on page 65 • “1020 Bottom cover” on page 66 • “1030 Storage drive” on page 66 • “1060 Keyboard” on page 73 Important: Read the following instructions first before replacing the keyboard bezel assembly for the computer models with a color sensor.
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Removal steps of the keyboard bezel assembly Torque Step Screw (quantity) Color M2.5 × 4 mm, flat-head, nylon-coated (5) Silver 0.294 Nm (3.0 kgf-cm) Black 0.294 Nm M2.5 × 5 mm, flat-head, nylon-coated (3) (3.0 kgf-cm) ThinkPad P50 Hardware Maintenance Manual...
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When installing: Ensure that the connectors are attached firmly. Chapter 9 Removing or replacing a FRU...
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When installing: Ensure that all the latches are well assembled and there is no abnormal gap. ThinkPad P50 Hardware Maintenance Manual...
1110 Color sensor assembly, fingerprint reader cable, and trackpad cable For access, remove these FRUs in order: • “1010 Battery” on page 65 • “1020 Bottom cover” on page 66 • “1030 Storage drive” on page 66 • “1060 Keyboard” on page 73 •...
Removal steps of the hinge caps Step Screw (quantity) Color Torque M2 × 3 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) When installing: Open the LCD to 180 degrees from the relative position of the keyboard. ThinkPad P50 Hardware Maintenance Manual...
1130 LCD unit For access, remove these FRUs: • “1010 Battery” on page 65 • “1020 Bottom cover” on page 66 • “1030 Storage drive” on page 66 • “1060 Keyboard” on page 73 • “1080 Wireless LAN card” on page 78 •...
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Step Screw (quantity) Color Torque 0.294 Nm M2.5 × 5 mm, flat-head, nylon-coated (2) Silver (3.0 kgf-cm) When installing: Ensure that the connectors are attached firmly. ThinkPad P50 Hardware Maintenance Manual...
When installing: Ensure that you route the cables firmly and tape up in the proper positions. Attention: When you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. 1140 Chassis assembly For access, remove these FRUs in order: •...
When installing: Ensure that the rubbers for the speaker assembly are installed. 1170 Thermal fan assembly For access, remove these FRUs: • “1010 Battery” on page 65 • “1020 Bottom cover” on page 66 • “1030 Storage drive” on page 66 •...
6000 G's of shock. • Be careful not to drop the system board on a bench top that has a hard surface, such as metal, wood, or composite. ThinkPad P50 Hardware Maintenance Manual...
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• Avoid rough handling of any kind. • At every point in the process, be sure not to drop or stack the system board. • If you put a system board down, be sure to put it only on a padded surface such as an ESD mat or a corrugated conductive material.
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When installing: Ensure that the connector is attached firmly. Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) When installing: Ensure to reinstall the rubber as shown. ThinkPad P50 Hardware Maintenance Manual...
1190 Base cover assembly For access, remove these FRUs in order: • “1010 Battery” on page 65 • “1020 Bottom cover” on page 66 • “1030 Storage drive” on page 66 • “1060 Keyboard” on page 73 • “1080 Wireless LAN card” on page 78 •...
Removing an LCD FRU for non-touch models This section provides instructions on how to remove an LCD FRU for models without touch feature. 2010 LCD bezel assembly For access, remove this FRU: • “1010 Battery” on page 65 ThinkPad P50 Hardware Maintenance Manual...
Removal steps of the LCD bezel assembly When installing: Ensure that all the latches are attached firmly. 2020 Bezel support rubber If your computer model does not have a camera, there might be a bezel support rubber attached. For access, remove these FRUs in order: •...
Important: If your LCD panel needs a replacement, order a special LCD panel FRU kit for color sensor model from Lenovo. The FRU kit contains a LCD panel, a USB key/disc, and an instruction flyer. For the correct FRU kit part number, check on the Web site at http://www.lenovo.com/serviceparts-lookup.
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Removal steps of the LCD panel Step Screw (quantity) Color Torque M2 × 2 mm, flat-head, nylon-coated (4) Silver 0.181 Nm (1.85 kgf-cm) Removal steps of the hinge assembly Chapter 9 Removing or replacing a FRU...
0.181 Nm (1.85 kgf-cm)) Removal steps of the LCD cable When installing: Ensure that the LCD connector is attached firmly. 2040 LED camera cable assembly For access, remove these FRUs: • “1010 Battery” on page 65 ThinkPad P50 Hardware Maintenance Manual...
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• “1020 Bottom cover” on page 66 • “1130 LCD unit” on page 87 • “2010 LCD bezel assembly” on page 98 • “2030 LCD panel, hinge assembly, and LCD cable” on page 100 Removal steps of the LED camera cable assembly When installing: Ensure that the connectors are attached firmly.
“2010 LCD bezel assembly” on page 98 • “2030 LCD panel, hinge assembly, and LCD cable” on page 100 • “2040 LED camera cable assembly” on page 102 Removal steps of the antenna kit and LCD rear cover assembly ThinkPad P50 Hardware Maintenance Manual...
Cable routing: When you install the antenna kit, route the cables as shown in the following illustration. Wireless LAN auxiliary antenna (black) Wireless WAN auxiliary antenna (blue) Wireless WAN main antenna (orange) Wireless LAN main antenna (grey) Attention: As you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken.
Important: If your LCD panel needs a replacement, order a special LCD panel FRU kit for color sensor model from Lenovo. The FRU kit contains a LCD panel, a USB key/disc, and an instruction flyer. For the correct FRU kit part number, check on the Web site at http://www.lenovo.com/serviceparts-lookup.
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Important: If the computer is protected by a hard disk password or a Windows password, do one of the following: • Ask the customer for the password to run the Panel Replacement Utility program. • Provide the disc/USB key and the numeric key number to the customer and guide the customer to run the Panel Replacement Utility program.
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Removal steps of the hinge assembly Step Screw (quantity) Color Torque M2.5 × 4 mm, flat-head, nylon-coated (4) Silver 0.181 Nm (1.85 kgf-cm) M2 × 3 mm, flat-head, nylon-coated (2) Silver 0.181 Nm (1.85 kgf-cm) ThinkPad P50 Hardware Maintenance Manual...
Removal steps of the LCD cable 2030 LED camera cable assembly For access, remove these FRUs: • “1010 Battery” on page 65 • “1020 Bottom cover” on page 66 • “1130 LCD unit” on page 87 • “2010 LCD bezel assembly” on page 98 •...
“1130 LCD unit” on page 87 • “2010 LCD bezel assembly” on page 98 • “2030 LCD panel, hinge assembly, and LCD cable” on page 100 • “2040 LED camera cable assembly” on page 102 ThinkPad P50 Hardware Maintenance Manual...
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Removal steps of the antenna kit and LCD rear cover assembly Chapter 9 Removing or replacing a FRU...
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Wireless LAN main antenna (grey) Attention: As you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. ThinkPad P50 Hardware Maintenance Manual...
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide. EU contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo ThinkPad TrackPoint Microsoft, Windows, Windows Server, and Cortana are trademarks of the Microsoft group of companies.