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Toshiba portege z20-b series User Manual
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Toshiba portege z20-b series User Manual

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See also: User Manual
Portégé
Series
User's Guide
If you need assistance:
Technical support is available online at Toshiba's Web site at
support.toshiba.com. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
page 124
®
in this guide.
Z20-B
"If Something Goes Wrong" on
GMAD00411010
01/15

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Summary of Contents for Toshiba portege z20-b series

  • Page 1 Series User’s Guide If you need assistance: Technical support is available online at Toshiba’s Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads.
  • Page 2 (“TOSHIBA”), ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY BUSINESS, PROFITS, PROGRAMS, DATA, NETWORK...
  • Page 3 YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS OF DATA, OR ANY OTHER DAMAGE RESULTING THEREFROM. WHEN COPYING OR...
  • Page 4 Changes or modifications made to this equipment not expressly approved by Toshiba or parties authorized by Toshiba could void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: ❖...
  • Page 5 The Special Interest Group. Bluetooth modules enable wireless networks over two or more (up to a total of seven) TOSHIBA portable devices. Please contact TOSHIBA computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information.
  • Page 6 Because products with wireless technology operate within the guidelines found in radio frequency safety standards and Bluetooth recommendations, TOSHIBA believes wireless technology is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

  • Page 7: Wireless Interoperability

    If you should experience any such problem, immediately turn Bluetooth off your or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information.
  • Page 8 In some situations or environments, the use of Wireless LAN may be restricted by the proprietor of the building or responsible representatives of the organization. These situations may for example include: ❖ Using the Wireless LAN equipment on board airplanes, or ❖...
  • Page 9 Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of this device. L’ utilisation de ce dispositif est soumis aux deux conditions suivantes: (1) il ne doit pas produire de brouillage et (2) l’utilisateur du dispositif doit être prêt à...

  • Page 10: Regulatory Statements

    This product complies with any mandatory product specification in any country/region where the product is sold. In addition, the product complies with the following: EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: Supplementary *The product complies with the...
  • Page 11 United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies for our products.
  • Page 12 Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries België/ For private usage outside buildings across public grounds over Belgique: less than 300m no special registration with IBPT/BIPT is required. Registration to IBPT/BIPT is required for private usage outside buildings across public grounds over more than 300m.
  • Page 13 Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries European Community 5150-5250 MHz 5250-5350 MHz 5470-5725 MHz Countries Channels: 36, Channels: 52, Channels: 100, 40, 44, 48 56, 60, 64 104, 108, 112, 116, 120, 124, 128, 132, Indoor Only Indoor Only 136, 140...
  • Page 14 2. If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations.
  • Page 15 FH: This equipment uses FH-SS modulation. The interference range of this equipment is less than 10m. This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. 3. TOSHIBA Direct PC Monday – Friday: 10:00 – 17:00 Toll Free Tel: 0120-15-1048 Direct Dial: 03-3457-4850...

  • Page 16: Device Authorization

    Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.
  • Page 17 Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. Other trademarks and trade names are those of their respective owners. U.S. patents apply to this product. See http://patents.dts.com.
  • Page 18 Device Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-waste- to-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste.

  • Page 19: Table Of Contents

    Contents Introduction............25 This guide ............27 Safety icons ............28 Other icons used..........28 Your device’s features and specifications ..29 Documentation ............ 29 Service options ............ 29 Chapter 1: Getting Started........30 Selecting a place to work ........30 Features and components ........31 Front...............
  • Page 20 Using the device for the first time ......46 Initial setup............. 46 Setting up your software........ 47 Registering your device with Toshiba....47 To Shut down your device ........48 To Restart your device......... 49 To place your device in Sleep mode ....49 Adding optional external devices......
  • Page 21 Starting an app from the Start screen ... 80 Saving your work ..........81 Backing up your work .......... 81 Toshiba’s online resources ........81 Chapter 3: Mobile Computing ........82 Toshiba’s energy-saver design......82 Running the device on battery power....82 Battery Notice ..........
  • Page 22 Password Utility ..........107 Using a supervisor password ...... 107 Using a user password ........ 109 Deleting a user password ......111 TOSHIBA Face Recognition Utility ....112 System Settings..........113 Function Key ............115 Recovery Media Creator ........116...
  • Page 23 Windows operating system .... 142 If you need further assistance......146 Contacting Toshiba........147 Other Toshiba Internet Web sites ...... 147 Toshiba’s worldwide offices ......147 Appendix A: TOSHIBA Function Keys ....149 Functions ............149 Volume Mute ..........150 Lock (Instant security) ........
  • Page 24 Contents Sleep mode..........150 Hibernation mode ........151 Output (Display switch) ....... 151 Display brightness ........152 Disabling or enabling wireless devices ..152 Disabling or enabling the touch pad .... 152 Disabling or enabling the cursor control overlay............ 153 Disabling or enabling the numeric overlay............

  • Page 25: Introduction

    You can wake the device from Sleep mode by pressing the power button. See the “Mobile Computing” section of the Toshiba User’s Guide for more information on using power management settings to conserve the device’s energy.
  • Page 26 Substances in electrical and electronic equipment (RoHS), which restricts use of certain chemicals including, but not limited to, lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its device component suppliers to meet RoHS requirements and verifies its suppliers’ commitment to...

  • Page 27: This Guide

    For more detailed information about the features and specifications on your particular model, please visit Toshiba’s Web site at support.toshiba.com. While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, prices, system/component/options availability are all subject to change without notice.

  • Page 28: Safety Icons

    Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not...

  • Page 29: Your Device's Features And Specifications

    To stay current on the most recent software and hardware options for your device, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem or need to contact Toshiba, see “If Something Goes Wrong” on page 124.

  • Page 30: Chapter 1: Getting Started

    Chapter 1 Getting Started This chapter provides tips for using your device effectively, summarizes how to connect components, and explains what to do the first time you use your device. Please read the safety instruction information on the Quick Start document (that shipped with your device) carefully and make sure you fully understand the instructions before you attempt to use your device in order to avoid potential hazards that could cause bodily injury, property damage, or...

  • Page 31: Features And Components

    (Sample Illustration) Front view with the keyboard dock NOTE To view the keyboard dock and touch pad components, refer the Quick Start document that shipped with your device, or see “Using the TOSHIBA Accupoint®” on page “Using the touch pad” on page 61, and “Using the keyboard”...

  • Page 32: Back

    Getting Started Features and components ❖ —Allow you to record sounds Internal microphones using the device’s internal microphones or an optional external microphone. You can listen to audio files using the built-in speakers, headphones, or external speakers. ❖ —Enables the device to adjust Ambient light sensor the screen brightness to conserve battery power.

  • Page 33: Left Side

    Getting Started Features and components Left side Security lock slot Security lock switch HDMI™ Out port* RGB (Monitor) port* *Available on certain models (Sample Illustration) Left side view Make sure the Security lock switch is in the unlocked position before attaching or detaching the tablet from the keyboard dock, to avoid damaging the tablet and keyboard dock.

  • Page 34: Right Side

    Getting Started Features and components Right side Power button Volume control button Reset button Power indicator light Battery indicator light Micro USB port Micro HDMI™ Out port* microSD™ slot Headphone/Microphone jack USB 3.0 ports DC-IN Network port Power indicator light Attach/Detach indicator light *Available on certain models (Sample Illustration) Right side view...

  • Page 35: Bottom

    Getting Started Features and components ❖ —Supports the use of microSD™ Micro SD™ slot (SD™) media. For more information, see “Using the Memory card reader” on page 102. ❖ —Allows you to listen Headphone/Microphone jack to or record sounds onto your device. For more information, see “Using external speakers or headphones”...

  • Page 36: Underside

    Getting Started Features and components Underside Reset button (Sample Illustration) Underside view ❖ —Allows you to shut down your device in Reset button the event that the device has frozen. Never use a pencil to press the Reset button. Pencil lead can break off inside the device and damage it.

  • Page 37: Keeping Yourself Comfortable

    Getting Started Features and components ❖ Equipment that generates a strong electromagnetic field, such as stereo speakers (other than speakers that are connected to the device) or speakerphones. ❖ Rapid changes in temperature or humidity and sources of temperature change such as air conditioner vents or heaters.

  • Page 38: Using The Notebook With An External Keyboard, Mouse Or Monitor

    Getting Started Features and components ❖ When typing, keep your wrists straight and try not to rest your wrists on the notebook. Support your arms on your forearm area. The forearms can be supported by the chair arm supports or the desk surface. ❖...

  • Page 39: Typing Style

    Getting Started Features and components ❖ When using a notebook for long hours, it may be more comfortable to dock the notebook and use an external keyboard, mouse and monitor. ❖ The keyboard and mouse (or trackball) should be close to your elbow level.

  • Page 40: Taking Breaks And Varying Tasks

    Getting Started Features and components Taking breaks and varying tasks ❖ Change the way you work so that you are not stuck in the same posture for long periods of time. Some people find it comfortable to occasionally stand while using the notebook.

  • Page 41: Seeking Additional Help

    Getting Started Features and components Seeking additional help Follow the advice from your employer’s company health and safety staff. Contact them if you need assistance making adjustment to your workstation or adjusting the lighting. Again, if you experience persistent or recurrent pain, ache, numbness, burning, or stiffness you should promptly see a qualified health care provider.

  • Page 42: Precautions

    Getting Started Features and components Precautions Your device is designed to provide optimum safety and ease of use, and to withstand the rigors of travel. You should observe certain precautions to further reduce the risk of personal injury or damage to the device. ❖...

  • Page 43: Setting Up Your Device

    Getting Started Setting up your device Consider using a hard device insulating pad or similarly suitable hard insulating material when using a device on your lap. Never place a heavy object on the device and be careful not to drop a heavy object onto the device. It could damage the device or cause system failure.

  • Page 44: Connecting To A Power Source

    Always use the TOSHIBA AC adaptor that was provided with your device, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the device. Use of an incompatible AC adaptor could cause fire or damage to the device possibly resulting in serious injury.
  • Page 45 Getting Started Connecting to a power source To connect AC power to the device: Connect the power cord/cable to the AC adaptor. California Prop 65 Warning This product contains chemicals, including lead, known to the State of California to cause cancer and birth defects or other reproductive harm.

  • Page 46: Charging The Main Battery

    Getting Started Charging the main battery Charging the main battery NOTE The device’s battery is not accessible by the user. Before using the battery to power the device, you must charge the battery. To charge the battery, leave the device plugged into an AC power source with the device turned off until the battery light glows white.

  • Page 47: Setting Up Your Software

    Registering your device with Toshiba Product registration is strongly recommended, and allows Toshiba to send you periodic updates, announcements, and special offers applicable to your Product. Product registration can be completed by one of three methods: From the Toshiba Web site at register.toshiba.com: Type in the requested information and complete the registration process.

  • Page 48: To Shut Down Your Device

    Getting Started To Shut down your device To Shut down your device ® Press the ) key to display the Start Windows screen. Pressing the power button before shutting down the ® Windows operating system could cause you to lose your work.

  • Page 49: To Restart Your Device

    Getting Started To Restart your device To Restart your device ® Press the ) key to display the Start Windows screen. Click or touch the ) icon at the upper-right Power corner of the screen. Restart option (Sample Image) Restart Highlight , and then click or touch the Restart...

  • Page 50: Adding Optional External Devices

    Adding memory Your device comes with enough memory to run most of today’s popular applications. Toshiba will not be responsible for any product damage, data loss, service or part replacement made necessary by improper installation of a memory module.

  • Page 51: Creating Recovery Media

    Getting Started Recovering the Internal Storage Drive A recovery image of your device is stored on the internal storage drive, and the image can be restored by running the recovery utilities directly from your internal storage drive as described in the sections below. However, it is strongly recommended that you create recovery media.
  • Page 52 Search field, type . In the list that appears, Recovery Media Creator click or touch your selection. The TOSHIBA Recovery Media Creator dialog box displays. (Sample Image) TOSHIBA Recovery Media Creator dialog...
  • Page 53 If you are copying files to a USB flash drive, connect a USB flash drive of the required minimum capacity (as specified in the TOSHIBA Recovery Media Creator utility) to your device. All information stored on your DVDs or USB flash drive(s) will be erased during the process of creating the recovery media.

  • Page 54: Restoring From Recovery Media

    Getting Started Recovering the Internal Storage Drive Restoring from recovery media The recovery process deletes information stored on the internal storage drive. Be sure to save your work to external media before executing the recovery (see “Backing up your work” on page 81).

  • Page 55: Refresh Your Pc (With User's Data)

    Windows Store. Your PC settings and any Desktop Applications installed from media or websites will be deleted. Toshiba does not guarantee that your data will not be deleted during the Refresh process. Please make a back up of your data to external media before executing this process.
  • Page 56 Get Started The “Refresh your PC” screen appears. (Sample Image) Refresh your PC screen Toshiba does not guarantee successful data back up. Be sure to save your work to external media before executing the recovery (see “Backing up your work” on page 81).

  • Page 57: Reset Your Pc

    Getting Started Recovering the Internal Storage Drive Click or touch the button to begin. Next The “Ready to refresh your PC” screen appears. (Sample Image) Ready to refresh your PC screen You will be prompted to refresh your system. Click or touch the button.
  • Page 58 Getting Started Recovering the Internal Storage Drive Click or touch Change PC Settings The PC settings window appears. (Sample Image) PC settings screen Click or touch Update and recovery Click or touch Recovery Under Remove everything and reinstall Windows click or touch Get Started The “Reset your PC”...
  • Page 59 Getting Started Recovering the Internal Storage Drive Click or touch the button. Next The “Do you want to fully clean your drive?” screen appears. (Sample Image) Do you want to fully clean your drive screen Select one of the following options: ❖...

  • Page 60: Installing Drivers And Applications

    NOTE Selecting the “Fully clean the drive” option may take several hours. Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your device. NOTE You must have an Internet connection to reinstall applications.

  • Page 61: Using The Toshiba Accupoint

    The touch pad driver is pre-installed on your device. If this driver is removed, the touch pad and touch pad buttons will not work. You will need to reinstall the touch pad driver using the TOSHIBA Application Installer. For more information, see “TOSHIBA Application Installer”...
  • Page 62 Getting Started Using the touch pad NOTE The touch pad will not work in DOS, BIOS setup, or the recovery menu. You can use the touch pad (the small, touch-sensitive area in front of the keyboard) and the adjacent control buttons to: ❖...
  • Page 63 Getting Started Using the touch pad Do the following: Example: Move the on- Slide your finger across the touch screen pointer pad in the direction you want to move the pointer. To move the pointer a longer distance, slide your finger several (Sample Illustration) Pointer moves to the right times across the touch pad in the...

  • Page 64: Adjusting Touch Pad Settings

    Getting Started Using the touch pad Do the following: Example: Scroll Slide your finger along the horizontally bottom edge of the touch pad in the direction you want to scroll. Repeat to scroll a longer distance. (Sample Illustration) Horizontal scrolling active area Zoom in/out To zoom in:...

  • Page 65: Disabling Or Enabling The Touch Pad

    Mouse ® Properties option of the Windows Control Panel. For more information, please visit support.toshiba.com. Disabling or enabling the touch pad The touch pad is enabled by default. To enable/disable the touch pad: ❖...

  • Page 66: Using External Display Devices

    *Available on certain models (Sample Illustration) Video ports side of device For more information on purchasing a cable, visit accessories.toshiba.com. Selecting video cables To connect a device to the HDMI™ or Micro HDMI™ ports, you must purchase the appropriate cable.

  • Page 67: Connecting An External Monitor Or Projector

    Getting Started Using external display devices Connecting an external monitor or projector You can easily attach an external monitor or projector to your device if you need a larger screen. To do this: Read the directions that came with the monitor to see if you first need to install new software.

  • Page 68: Directing The Display Output When Your Device Is In Tablet Mode

    Getting Started Using external display devices ❖ Extend ❖ Second screen only (Sample Image) Display options window NOTE ® ( ) + keys navigate through the Windows options without activating a selection. Press ENTER activate a selection. NOTE You may also use the key, and then press FN + F5 ENTER...

  • Page 69: Adjusting The Quality Of The External Display

    Getting Started Customizing your device’s settings Select Second screen (Sample Image) Display options window Select the desired display setting. Adjusting the quality of the external display To obtain the best picture quality from your television (or other video display device), you may need to adjust the video settings.

  • Page 70: Caring For Your Device

    You may want to secure your device to a heavy object such as your desk. The easiest way to do this is to purchase an optional device lock cable. For more information on purchasing a cable lock, visit accessories.toshiba.com. (Sample Illustration) device lock cable...
  • Page 71 Getting Started Caring for your device To secure the device: Slide the Security Lock switch to the unlocked position. Wrap the cable through or around some part of a heavy object. Make sure there is no way for a potential thief to slip the cable off the object.

  • Page 72: Chapter 2: Learning The Basics

    Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the device’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your device to reconnect, or your battery runs out of charge while you are working, you will lose all work since you...
  • Page 73 Learning the Basics Computing tips ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the data on it unless you have a separate backup copy.

  • Page 74: Attaching And Detaching The Keyboard Dock

    Learning the Basics Attaching and detaching the keyboard dock Attaching and detaching the keyboard dock Make sure the Security Lock switch is in the unlocked position before attaching or detaching the tablet from the keyboard dock, to avoid damaging the tablet and keyboard dock.

  • Page 75: Detaching The Tablet And Keyboard Dock

    Learning the Basics Attaching and detaching the keyboard dock Detaching the tablet and keyboard dock Close all applications and save all unsaved files before detaching the tablet from the keyboard. Do not disconnect the tablet from the keyboard while an application is running to avoid loss of files or data.

  • Page 76: Using The Keyboard

    Used in combination with the key, function keys marked with icons execute specific functions on the device. For example, turns the touch pad ON/OFF. For more information, FN + F9 “TOSHIBA Function Keys” on page 149. ® Special Windows keys ®...

  • Page 77: Overlay Keys

    Learning the Basics Using the keyboard Overlay keys The keys with gray numbers and symbols on the front of them form the numeric and cursor overlay. This overlay lets you enter numeric data or control the cursor as you would using the 10-key keypad on a desktop computer’s keyboard.

  • Page 78: Backlit Keyboard Dock

    Learning the Basics Backlit keyboard dock Backlit keyboard dock Your keyboard may have a backlight illumination feature. If the keyboard backlight setting is set to Auto, the backlight turns on when you type on the keyboard and turns off after a certain interval when you stop typing.

  • Page 79: Mouse Properties

    Learning the Basics Mouse properties —Tap quickly twice to zoom in. For example, Double-tap double-tap a section of a Web page to zoom in on that section. Double-tap again to zoom out. —Place and pinch two fingers together to zoom Zoom out out.

  • Page 80: Starting An App

    Learning the Basics Starting an app Starting an app To Start an app on the Start screen, move your pointer over the appropriate app tile and click or touch to open. To Start an app from the Desktop, move your pointer to the ®...

  • Page 81: Saving Your Work

    Toshiba’s online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with future upgrades.

  • Page 82: Chapter 3: Mobile Computing

    Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your device to operate at its maximum energy efficiency, so that you can use it for longer periods while traveling.

  • Page 83: Battery Notice

    The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of publication and is not an estimate of a system’s battery life under any conditions other than the...

  • Page 84: Power Management

    The battery needs to be charged before you can use it to power the device. Always use the AC adaptor specified by Toshiba. You can order a Toshiba AC adaptor from Toshiba’s Web site at accessories.toshiba.com. NOTE Battery charge time may vary depending on the applications, power management settings, and features used.

  • Page 85: Monitoring Battery Power

    Mobile Computing Monitoring battery power The battery may not start charging immediately under the following conditions: ❖ The battery is extremely hot or cold. To ensure that the battery charges to its full capacity, wait until it reaches room temperature (50 to 80 degrees Fahrenheit, 10 to 26 degrees Celsius).

  • Page 86: Determining Remaining Battery Power

    Mobile Computing Monitoring battery power NOTE If the AC power light flashes amber during charging, either a battery pack is malfunctioning, or it is not receiving correct input from the AC power supply. HINT: Be careful not to confuse the Battery light ( ) and the ON/OFF light ( ).

  • Page 87: What To Do When The Main Battery Runs Low

    Mobile Computing Monitoring battery power TECHNICAL NOTE: The device drains the battery faster at low temperatures. Check your remaining charge frequently if you are working in temperatures below 50 degrees Fahrenheit. The device calculates the remaining battery charge based on your current rate of power use and other factors such as the age of the battery.

  • Page 88: Conserving Battery Power

    Mobile Computing Monitoring battery power Double-click or touch to display the battery Battery options. (Sample Image) Advanced settings tab of Power Options screen Configure the alarm settings to suit your needs. Conserving battery power How long a fully charged battery pack lasts when you are using the device depends on a number of factors, such as: ❖...

  • Page 89: Power Plans

    Mobile Computing Monitoring battery power These power-saving options control the way in which the device is configured. By using them, you can increase the length of time you can use the device before you need to recharge the battery. ® Microsoft has combined these options into preset Power Plans.

  • Page 90: Using The Eco Power Plan

    Mobile Computing Using the eco power plan NOTE To edit a plan or to edit advanced settings, continue to the following steps. Click or touch to choose the Change plan settings plan you want to edit. This screen allows you to change basic settings. Click or touch Change advanced power settings access settings for battery notification levels, internal...

  • Page 91: Changing The Main Battery

    If you find that a new battery is needed, contact the location where you purchased the device for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service, or part replacement made necessary by improper installation of a new battery.

  • Page 92: Maintaining Your Battery

    ❖ Always travel with the device in a carrying case. Toshiba offers a choice of carrying cases for the device. They all provide plenty of extra space for manuals, power cords, and compact discs.
  • Page 93 Before using your device aboard an aircraft, make sure the Wireless antenna is OFF (Airplane mode is ON) if your device has wireless LAN capability. NOTE To enable or disable wireless communication, use the FN + For more information see “TOSHIBA Function Keys” on page 149.

  • Page 94: Chapter 4: Exploring Your Device's Features

    Chapter 4 Exploring Your Device’s Features In this chapter, you will explore some of the special features of your device. Exploring the Start screen The Start screen is the launching pad for everything you can ® do in the Windows operating system, providing new and easy ways to access everything from your favorite apps and Web sites to your contacts and other important information.

  • Page 95: Charms

    Exploring Your Device’s Features Exploring the Start screen For detailed information on the new functionality, refer to the ® Windows Help and Support. Search icon Power icon App tiles ® (Sample Image) Windows Start screen Charms ® Use the Windows charms to start apps, find documents, set up system components, and perform most other computing tasks.

  • Page 96: Tiles

    Exploring Your Device’s Features Exploring the desktop Tiles Tiles can be accessed and launched from the Start screen. Typical Start screen tiles are the Desktop tile and Mail tile, as well as tiles representing all other applications downloaded to your system. Exploring the desktop You can use its features to start applications, find documents, set up system components, and perform most...
  • Page 97 Exploring Your Device’s Features Exploring the desktop Icons An icon represents a folder, file, or program that can be quickly activated by double-clicking or touching the icon. You can create a new desktop icon for any folder, file, or program by dragging the element’s icon from its location in a window to the desktop area.

  • Page 98: Windows Store

    Exploring Your Device’s Features ® Windows Store Notification area The notification area displays icons of tasks or programs that run continuously in the background and displays notifications. To learn more about each task, position the pointer over the icon for a few moments and a short description of the task appears.

  • Page 99: Setting Up For Communications

    Next Your device should then be connected. NOTE To enable or disable wireless communication, use the key. For more information see “TOSHIBA FN + F8 Function Keys” on page 149. NOTE When Airplane mode is OFF, the wireless indicator light will be lit.

  • Page 100: Connecting Your Device To A Network

    Exploring Your Device’s Features Exploring audio features Connecting your device to a network You can connect your device to a network to increase its capabilities and functionality. Accessing a network For specific information about connecting to the network, consult your network administrator. Many hotels, airports, ®...

  • Page 101: Using External Speakers Or Headphones

    Exploring Your Device’s Features Exploring audio features When you have finished recording, click or touch the button. Stop Recording dialog box appears. Save As To save the file, type a file name, and then click or touch Save Using external speakers or headphones Your device is equipped with a full stereo sound system with internal speakers.

  • Page 102: Using The Web Camera

    Exploring Your Device’s Features Using the Web Camera Using the Web Camera Your device may come with a built-in Web Camera. With this Web Camera you can do the following: ❖ Take pictures and record videos with your device ❖ Chat with others and have them see you while using instant messaging (IM) programs ❖...

  • Page 103: Inserting Memory Media

    Exploring Your Device’s Features Using the Memory card reader Inserting memory media NOTE To locate your Memory card reader, please refer to your Quick Start document. The following instructions apply to all types of supported media devices. Turn the media so that the contacts (metal areas) are face down.
  • Page 104 Exploring Your Device’s Features Using the Memory card reader Highlight, and then click or touch the item you would like to eject. If the system is unable to prepare the media for safe removal, a message will tell you to try again later. If the media can be removed now, the system displays Safe to Remove Hardware...

  • Page 105: Chapter 5: Utilities And Applications

    ❖ eco Utility® ❖ Supervisor password ❖ User password ❖ TOSHIBA Face Recognition Utility ❖ System Settings ❖ Function Key ❖ Recovery Media Creator ❖ Service Station ❖...

  • Page 106: Eco Utility

    Utilities and Applications ® eco Utility ® eco Utility ® The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. ® To access the eco Utility From the Start screen begin typing eco Utility Click or touch eco Utility...

  • Page 107: Password Utility

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your device.
  • Page 108 Utilities and Applications Password Utility To set a supervisor password: To access Supervisor Password from the Start screen begin typing Password Utility Click or touch Password Utility (Sample Image) Supervisor Password tab Click or touch Supervisor Password Click or touch Enter your password, and then enter it again to verify.

  • Page 109: Using A User Password

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your device.
  • Page 110 Utilities and Applications Password Utility To register a password for the power-on password functions: To access User Password from the Start screen begin typing Password Utility Click or touch Password Utility Click or touch User Password (Sample Image) User Password tab Click or touch Enter your password, and then enter it again to verify.

  • Page 111: Deleting A User Password

    Utilities and Applications Password Utility Deleting a user password To cancel the power-on password function: To access User Password from the Start screen begin typing Password Utility Click or touch Password Utility A pop-up screen appears asking for a password. Enter your password, and then click or touch Verify Click or touch...

  • Page 112: Toshiba Face Recognition Utility

    TOSHIBA is not liable for any failure or damage that might arise out of the use of the face recognition software or utility.

  • Page 113: System Settings

    Utilities and Applications System Settings System Settings System Settings is the TOSHIBA configuration management ® tool available through the Windows operating system. To access it: To access System Settings from the Start screen begin typing System Settings Click or touch System Settings The System Settings screen appears.
  • Page 114 Utilities and Applications System Settings ❖ —Allows you to configure boot priority Boot Priority settings. ❖ —Allows you to turn on the Panel open/Power on device when opening the display panel while the device is turned off. ❖ —Allows the device to turn on Power On By AC when you plug the AC adaptor in.

  • Page 115: Function Key

    Function Key NOTE The Function option is disabled by default. TOSHIBA Function Key enables you to activate functions by pressing specific keys either singly or in combination with Some functions show the toast notification at the edge of the screen. These settings turn notifications ON/OFF.

  • Page 116: Recovery Media Creator

    Utilities and Applications Recovery Media Creator Recovery Media Creator The Recovery Media Creator utility enables you to create recovery media that can be used to return your system to its out-of-box state, if necessary. For detailed information on using the utility to create recovery media, see “Creating recovery media”...

  • Page 117: Toshiba Application Installer

    Utilities and Applications TOSHIBA Application Installer TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your device. NOTE You must have an Internet connection to reinstall applications. To reinstall drivers and applications:...

  • Page 118: Pc Health Monitor

    This information is used to identify and provide a notification of system conditions that may affect the performance of your TOSHIBA device. It may also be used to help diagnose problems should the device require service by TOSHIBA or TOSHIBA's authorized service providers. Additionally, TOSHIBA may use this information for quality assurance analysis.

  • Page 119: Display Utility

    Utilities and Applications Display Utility Display Utility The Display Utility allows you to adjust your display settings: ❖ Desktop Text Size ❖ Color ❖ Split Screen ❖ Multiple Displays ❖ Screen Resolution To make changes to the above options: To access the Display Utility from the Start screen, begin typing Display Utility Click or touch...

  • Page 120: Trucapture

    Utilities and Applications TruCapture™ TruCapture™ NOTE Features and menu items are subject to change. TruCapture™ is a camera application with special features to improve readability of whiteboards, books, etc. from photos taken by TruCapture™. Those features may include reflection reduction, sharpening, and cropping. To open TruCapture™: From the Start screen, tap/touch the TruCapture™...
  • Page 121 Utilities and Applications TruCapture™ ❖ —Select for flat objects Flat object ❖ —Select for curved objects Curved Object ❖ —Select for books Book ❖ —Select to let TruCapture™ determine the Auto settings ❖ —Select to turn off any of the above settings When you are ready, take a photo of the item you wish to capture by tapping/touching the ) icon.

  • Page 122: To Crop A Photo

    Utilities and Applications TruCapture™ To crop a photo Tap/touch the thumbnail of the photo located in the upper-right corner of the display window Drag the points where you want to crop the photo. Tap/touch the ) icon to save the photograph. Save The file is then saved as a (.jpg) file.
  • Page 123 You can search for files by using the ( ) charm after Search swiping in from the right edge of the screen. NOTE You can only import photos that were taken while in the TruCapture™ application or .jpg files. For more information, visit support.toshiba.com.

  • Page 124: Chapter 6: If Something Goes Wrong

    This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter. Problems that are easy to fix Your program or application stops responding.

  • Page 125: Problems When You Turn On The Device

    If Something Goes Wrong Problems when you turn on the device If you are working in a program that suddenly freezes, chances are the program has stopped responding. You can exit the program without shutting down the operating system or closing other programs. To close a program that has stopped responding: Press , and...
  • Page 126 If Something Goes Wrong Problems when you turn on the device The device displays the WARNING RESUME FAILURE/Windows Error Recovery – Windows did not shut down message. successfully To continue, select . This can Start Windows normally happen if the device was put into Sleep mode and the battery has discharged.

  • Page 127: The Windows ® Operating System Is Not

    Once the battery has been trickle- charged, it may begin working correctly again. If the trickle-charging does not prove effective, you can connect to Support Online by going to Toshiba support at support.toshiba.com. The battery light is blinking when the device is on.

  • Page 128: Using Startup Options To Fix Problems

    If Something Goes Wrong ® The Windows operating system is not working Using Startup options to fix problems If the operating system fails to start properly, you may need to troubleshoot the Operating System and/or its settings. There are several options to choose from depending on the severity of the problem and your level of expertise.
  • Page 129 If Something Goes Wrong ® The Windows operating system is not working Advanced options Choosing this option presents you with another set of options: System Restore ❖ System Restore allows you to use a Restore point to return the device to a state at which it was performing properly.

  • Page 130: Keyboard Dock Problems

    If Something Goes Wrong ® The Windows operating system is not working ❖ Enable Safe Mode ® Starts Windows with a minimal set of drivers and services. If the device starts and runs in Safe Mode, you will know the Operating System is most likely working properly and that you should look to third-party applications or drivers for the source of your problem.

  • Page 131: Internet Problems

    If Something Goes Wrong ® The Windows operating system is not working ❖ Unplug the Network/AC adaptor cable (depending on the problem) and then plug it back into your device. ❖ Press the Reset button located on the underside of the keyboard dock to restart your device, see “Underside”...

  • Page 132: The Windows Operating System Can Help You

    ❖ Click or touch one of the options listed in the window and follow the instructions You can connect to Support Online by going to Toshiba support at support.toshiba.com. Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device.

  • Page 133: Power And The Battery

    If Something Goes Wrong Power and the battery Click or touch Device Manager The Device Manager screen appears. From the list of device(s), double-click or touch the device type. To view the device(s) installed, double-click or touch the device. The operating system displays the device Properties dialog box, which provides an array of tabs.
  • Page 134 After a period of time, the battery will lose its ability to perform at maximum capacity and will need to be replaced. This is normal for all batteries. Visit the Toshiba Web site at accessories.toshiba.com. Refer to this site often to stay current on the most recent software and hardware options for your device, and for other product information.

  • Page 135: Keyboard Problems

    If Something Goes Wrong Keyboard problems Keyboard problems You have connected an external keyboard and the operating system displays one or more keyboard error messages. You may need to update your keyboard driver. Refer to the documentation that came with the keyboard or to the keyboard manufacturer's Web site.
  • Page 136 If Something Goes Wrong Display problems The screen does not look correct. Choose a theme for your desktop background, under , in Change the visuals and sounds on your computer panel. You can also change the setting for Themes individual components separately by selecting an item from just below the panel ( Themes...

  • Page 137: Disk Or Storage Drive Problems

    If Something Goes Wrong Disk or storage drive problems Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to access the drive or as sector errors. Sometimes a drive problem may cause one or more files to appear to have garbage in them.

  • Page 138: Sound System Problems

    If Something Goes Wrong Sound system problems Your hard disk seems very slow. If you have been using your device for a long time, your files may have become fragmented. Run Disk Defragmenter. To do this: From the Start screen begin typing Defragment click or touch your selection.

  • Page 139: Printer Problems

    If Something Goes Wrong Printer problems The device emits a loud, high-pitched noise. This is feedback between the microphone and the speakers. It occurs in any sound system when input from a microphone is fed to the speakers and the speaker volume is too loud. Adjust the volume control.

  • Page 140: Wireless Networking Problems

    If Something Goes Wrong Wireless networking problems Wireless networking problems NOTE This section provides general troubleshooting tips for ® networking problems, specifically wireless (Wi-Fi networking. The terms and concepts used assume a basic understanding of networks, and may be for more advanced users.

  • Page 141: Develop Good Computing Habits

    If Something Goes Wrong Develop good computing habits NOTE To enable or disable wireless communication, use the For more information see “TOSHIBA FN + F8 key. Function Keys” on page 149. ❖ Use IPCONFIG to verify that the device has a useful IP...

  • Page 142: Data And System Configuration Backup In The Windows Operating System

    If Something Goes Wrong Develop good computing habits ❖ Connect your device to the office network and copy files to your network partition. Some people use a combination of these methods, backing up all files weekly and copying critical files to external media on a daily basis.
  • Page 143 If Something Goes Wrong Develop good computing habits easy to undo a restore point selection, if you change your mind. Follow these steps to create a restore point using the System Restore utility: From the Start screen, type . Click or touch Control from the list that appears.
  • Page 144 No additional software is required. Most of the optical disc drives built into recent Toshiba portable device models can write to (or ‘burn’) as well as read from optical discs. External optical disc writers are also widely available.
  • Page 145 If Something Goes Wrong Develop good computing habits Follow these steps to back up your device or files to optical discs, or a storage drive: NOTE You cannot back up the device while running on battery power. Connect the AC adaptor before continuing. From the Start screen, type .

  • Page 146: If You Need Further Assistance

    If Something Goes Wrong If you need further assistance ❖ ® Restart the Windows operating system. Always restart ® the Windows operating system after each installation, even if the installation utility does not prompt you to do so. This will ensure that the installation is completed, and will clean up anything that the installation utility left behind.

  • Page 147: Contacting Toshiba

    Toshiba’s Technical Support Web site For technical support, or to stay current on the most recent software and hardware options for your device, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. Other Toshiba Internet Web sites toshiba.com...
  • Page 148 Spain United States The Rest of Europe Toshiba America Information Toshiba Europe (I.E.) GmbH Systems, Inc. Hammfelddamm 8 9740 Irvine Boulevard D-4-1460 Neuss Irvine, California 92618 Germany United States For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm.

  • Page 149: Appendix A: Toshiba Function Keys

    Appendix A TOSHIBA Function Keys TOSHIBA Function keys provide a quick way to modify selected system functions and to launch applications. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Mute ❖ Lock (Instant security) ❖...

  • Page 150: Volume Mute

    Power Options window (see “Power Plans” on page 89). This TOSHIBA function key also allows you to enable notifications for power plans. The notifications are disabled by default. Sleep mode This TOSHIBA Function key places the computer into...

  • Page 151: Hibernation Mode

    TOSHIBA Function Keys Functions Hibernation mode This TOSHIBA Function key places the computer into Hibernation mode. If Hibernation mode is disabled, this Function key will not respond. Output (Display switch) This TOSHIBA Function key cycles through the display options and highlights the available options.

  • Page 152: Display Brightness

    ❖ Enables the wireless antenna (Airplane mode is OFF). Disabling or enabling the touch pad This TOSHIBA Function key enables/disables the touch pad. To enable/disable the touch pad press Fn + F9 For more information on using the touch pad, see...

  • Page 153: Disabling Or Enabling The Cursor Control Overlay

    This TOSHIBA Function key ejects the keyboard dock. Keyboard dock Backlight This TOSHIBA Function key enables/disables the keyboard dock backlight. Zoom In/Out This TOSHIBA Function key allows you to zoom out. This TOSHIBA Function key allows you to zoom in.

  • Page 154: Volume Control

    TOSHIBA Function Keys Functions Volume control This TOSHIBA Function key decreases the speaker volume. This TOSHIBA Function key increases the speaker volume. Zoom (Display resolution) This TOSHIBA Function key switches screen resolution. Cycle through the screen resolutions, and then select Fn+ [Space bar] the desired resolution.

  • Page 155: Appendix B: Power Cord/Cable Connectors

    Appendix B Power Cord/Cable Connectors Your device ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. Canada UL approved CSA approved United Kingdom Europe VDA approved...

  • Page 156: Glossary

    Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your device. Acronyms The following acronyms may appear in this User’s Guide. Alternating Current Basic Input/Output System BIOS Blu-ray Disc Read-Only Memory BD-ROM bits per second Compact Disc Compact Disc Read-Only Memory CD-ROM...
  • Page 157 Glossary Dots Per Inch Digital Versatile (or Video) Disc Digital Versatile (or Video) Disc Read-Only DVD-ROM Memory external Serial Advanced Technology eSATA Attachment File Allocation Table Federal Communications Commission gigabyte gigabytes per second GBps Hard Disk Drive High-Definition Multimedia Interface HDMI High-Definition Multimedia Interface Consumer HDMI CEC...
  • Page 158 Glossary Secure Digital Synchronous Dynamic Random Access Memory SDRAM Solid State Drive Thin Film Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User’s Guide. —A liquid crystal display (LCD) made active-matrix display from an array of liquid crystal cells using active-matrix technology.
  • Page 159 Glossary —A copy of a file, usually on a removable disk, kept in backup case the original file is lost or damaged. BIOS —See Basic Input/Output System (BIOS) —The speed at which a communication device, such baud rate as a printer or modem, transmits information. Baud rate is the number of signal changes per second (not necessarily bits per second the same as bits per second).
  • Page 160 Glossary —A section of very fast memory in which frequently used cache information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer’s CPU cache, L1 cache, L2 cache main memory. See also CD-ROM —An individual compact disc.
  • Page 161 Glossary —A device that controls the transfer of data from a controller computer to a peripheral device and vice versa. For example, disk drives, monitors, keyboards, and printers all require controllers. Central Processing Unit (CPU) —See —A section of very fast memory residing between CPU cache the CPU and the computer’s main memory that temporarily stores data and instructions the CPU will need to execute...
  • Page 162 Glossary —A round, flat piece of material, designed to be read from disc and written to by optical (laser) technology, and used in the production of optical discs, such as CDs and DVDs. disk Compare —A round, flat piece of material that can be magnetically disk influenced to hold information in digital form, and used in the production of magnetic disks, such as hard disks.
  • Page 163 Glossary —An external device that supports hot swapping and eSATA fast data transfer. Very useful in storing and transferring large files. —A computer program that is ready to run. executable file Application programs and batch files are examples of executable files. Names of executable files usually end with a .bat or .exe extension.
  • Page 164 One A/V component can control another while using this HDMI function, if connected with HDMI cables. See also —A feature of many Toshiba computers that saves Hibernation to the internal storage drive the current state of your work, including all open files and programs, when you turn the computer off.
  • Page 165 Glossary —A small image displayed on the screen that represents a icon function, file, or program. —A method of refreshing a computer screen, in interlaced which only every other line of pixels is refreshed. Interlaced monitors take two passes to create a complete screen non-interlaced image.
  • Page 166 Glossary —To move information from a storage device (such as a load hard disk) into memory for processing. —See local area network —A section of a disk that is recognized by the logical drive operating system as a separate disk drive. A system’s logical drives may differ from its physical drives.
  • Page 167 Glossary —A method of refreshing a computer screen, non-interlaced in which each pixel of every line is refreshed as the electron beam scans across and down the screen. Compare interlaced —A disk for storing programs and data that non-system disk system disk cannot be used to start the computer.
  • Page 168 Glossary —An icon (usually an arrow) that moves on the screen pointer when you slide your finger across the touch pad or move a mouse. Used to point to and select/activate on-screen items, such as icons, menu items, and buttons. The shape and purpose of the pointer varies depending on the program you are using and what you are doing.
  • Page 169 Glossary —A monitor that RGB (Red, Green, Blue) monitor reproduces all colors by mixing red, green, and blue light in various combinations. —An eight-wire connector used to connect a RJ45 connector computer to a network. —Non-volatile memory that can ROM (Read-Only Memory) Non-volatile be read but not written to.
  • Page 170 Glossary ® —The symbol (in the MS-DOS operating system prompt system, generally a drive letter followed by a “greater than” sign) indicating where users are to enter commands. active-matrix display —See TFT display —A list of square or rectangular icons on the Start Tile/Tiles screen representing applications that can be accessed by selecting them.

  • Page 171: Index

    Index Backlit keyboard 78 AC adaptor 44 battery battery life 83 AC power 84 care 91, 92 AC power light 44 changing 91 accessing charge indicator light 45 network 100 charge time 84 Accupoint® charger 84 primary button 61 charging 46, 84 secondary button 61 conserving power 88 adding...
  • Page 172 Index battery indicator light 86 data/system configuration Battery indicator light (device) 34 troubleshooting 142 DC-IN port 35 BIOS Setup see System Settings desktop creating new icon 97 button Pen 36 exploring the 96 Power 34 icons 97 Reset 34, 36 recycle bin 97 volume control 34 standard features 95, 96...
  • Page 173 Index eco Utility® 106 Power plan 150 Emergency Pen 35 Sleep mode 150 Volume control 154 enabling touch pad 65 volume mute 150 Zoom (Display resolution) 154 enabling/disabling cursor control overlay 153 Zoom In/Out 153 function keys 76 enabling/disabling numeric overlay enabling/disabling scroll lock 153 HDMI™...
  • Page 174 98 AC power light 44, 45 notifications 98 battery light 45, 46 Web Camera light 102 online resources Licenses 17 Toshiba 81 light optional external devices Attach/Detach indicator 35 adding 50 Battery indicator (device) 34 Power indicator (device) 34...
  • Page 175 42 selecting printer problems a place to work 30 troubleshooting 139 power plan options 89 problem solving video cables 66 contacting Toshiba 147 Service Station 116 keyboard dock 130 setting projector low battery notifications 87 connecting 67 setting up...
  • Page 176 141 Toshiba hard disk drive is slow 138 online resources 81 high-pitched noise 139 registering device installing hardware/software Toshiba Web site 47 worldwide offices 147 Internet 131 Toshiba Accupoint® 61 keyboard 135 TOSHIBA Application Installer 117 TOSHIBA Function key...
  • Page 177 41 touch pad 61 check list 41 Web Camera 102 external devices 38 using the keyboard 76 good working posture 37 using the overlay for cursor control keeping yourself comfortable using the Toshiba Accupoint® 61 taking breaks 40...
  • Page 178 Index typing style 39 varying tasks 40...

Table of Contents