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HP pavilion x360 Maintenance And Service Manual
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HP pavilion x360 Maintenance And Service Manual

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HP Pavilion x360 Convertible PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP pavilion x360

  • Page 1 HP Pavilion x360 Convertible PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 © Copyright 2015 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 4 Display ................................... 4 Buttons and speakers ............................6 Keys ..................................7 Lights ..................................8 TouchPad ................................9 Left side ................................10 Right side ................................12 Bottom ................................. 13 3 Illustrated parts catalog ..........................
  • Page 8 7 Using HP PC Hardware Diagnostics (UEFI) – Windows 10 .................. 57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............58 8 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) – Windows 8 ..........59 Starting Setup Utility (BIOS) ..........................59 Updating the BIOS ..............................
  • Page 9 What you need to know before you get started ............66 Using the HP Recovery partition (select products only) ..........67 Using HP Recovery media to recover ................67 Changing the computer boot order ................68 Removing the HP Recovery partition (select products only) ......... 68 11 Backing up, restoring, and recovering –...

  • Page 11: Product Description

    Product description Category Description Product Name HP Pavilion x360 Convertible PC ● Processor Intel™ Core® i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (1600-MHz FSB, 3.00- MB L3 cache, dual core, 15 W) ● Intel Core i5-4210U 1.70-GHz (SC turbo up to 2.70-GHz) processor (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15 W) ●...
  • Page 12 Category Description Audio and video Webcam: HP TrueVision HD, fixed (no tilt), with activity light, 1280×720 by 30 frames per second Dual digital microphones with appropriate echo-cancellation and noise-suppression software Beats audio Two speakers Sensors Accelerometer eCompass Gyroscope Ethernet Integrated 10/100 network interface card (NIC)
  • Page 13 Category Description ● Operating system Windows 10 ● Windows 10 Home High-end ● Windows 10 Professional ● Windows 8.1 Standard Serviceability End user replaceable parts: AC adapter...

  • Page 14: External Component Identification

    ● Windows 10 – Type camera in the taskbar search box, and then select Camera. ● Windows 8 – Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Windows button Returns you to the Start screen from an open app or the Windows desktop.
  • Page 15 Windows 10: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Windows 8: ▲ Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. Display...

  • Page 16: Buttons And Speakers

    Buttons and speakers Item Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 17: Keys

    Keys Item Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key or the key. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 18: Lights

    Lights Item Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 19: Touchpad

    TouchPad Item Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 20: Left Side

    Left side Item Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.
  • Page 21 For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Windows 10: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Windows 8: ▲ Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

  • Page 22: Right Side

    Description ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated.

  • Page 23: Bottom

    Bottom Item Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Speakers (2) Produce sound.

  • Page 24: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, product number, and model number The product name (1), serial number (2), product number (3), warranty information (4), and model name (5) are located on the bottom of the computer.

  • Page 25: Computer Major Components

    Computer major components Computer major components...
  • Page 26 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page TouchPad (includes cable) 783028-001 Keyboard/top cover (includes keyboard cable): For use on computer models in natural silver finish: For use in Belgium 767823-A41 For use in Bulgaria...
  • Page 27 Item Component Spare part number For use in France 824620-051 For use in Germany 824620-041 For use in Greece 824620-151 For use in Hungary 824620-211 For use in Israel 824620-BB1 For use in Italy 824620-061 For use in Latin America 824620-161 For use in the Netherlands 824620-B31...
  • Page 28 Item Component Spare part number Equipped with an Intel Core i3-4030U 1.90-GHz processor (1600-MHz FSB, 3.00-MB L3 843062-601 cache, dual core, 15 W) and the Windows 10 or Windows 8 Professional operating system Equipped with an Intel Core i3-4030U 1.90-GHz processor (1600-MHz FSB, 3.00-MB L3 843062-001 cache, dual core, 15 W) and a non-Windows operating system Equipped with an Intel Core i3-4030U 1.90-GHz processor (1600-MHz FSB, 3.00-MB L3...

  • Page 29: Display Assembly Components

    Display assembly components Item Description Spare part number Display bezel screw covers: The display bezel screw covers are included in the Rubber Kits, spare part numbers 768019-001 (for use on computer models in natural silver finish) and 768018-001 (for use on computer models in vibrant red finish).

  • Page 30: Miscellaneous Parts

    For use on computer models in vibrant red finish 768029-001 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) AC adapter 714657-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) AC adapter 741727-001 HP 14-in value sleeve 781917-001...
  • Page 31 Component Spare part number 256-GB, M2, SATA-3 solid-state drive supporting MLC 781942-001 256-GB, M2, SATA-3 solid-state drive supporting TLC 781943-001 128-GB, M2, SATA-3 solid-state drive supporting MLC 767763-001 128-GB, M2, SATA-3 solid-state drive supporting TLC 767764-001 Solid-State Drive Hardware Kit 774545-001 Miscellaneous parts...

  • Page 32: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 33: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 34: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 35 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 36: Removal And Replacement Procedures

    Make special note of each screw size and location during removal and replacement. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer feet The computer feet are adhesive-backed rubber pads.

  • Page 37: Keyboard/Top Cover

    Keyboard/top cover For use in country or region Spare part number For use in country or region Spare part number Keyboard/top cover for use on computer models in natural silver For use in Latin America 767823-161 finish (includes keyboard cable): For use in Belgium 767823-A41 For use in the Netherlands...
  • Page 38 Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 39 Remove the 13 Phillips PM2.4×5.7 screws that secure the keyboard/top cover to the bottom cover. Turn the computer right side up, with the front toward you. Open the computer. CAUTION: Do not completely separate the keyboard/top cover from the bottom cover in the next step. There are 2 ribbon cables connecting the keyboard/top cover to the system board that can be damaged if too much separation is achieved.

  • Page 40: Touchpad

    Release the ZIF connector (2) to which the TouchPad cable is attached, and then disconnect the TouchPad cable from the system board. Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect the keyboard cable from the system board. Remove the keyboard/top cover.

  • Page 41: Battery

    Remove the TouchPad and cable (3) by releasing them from the top surface of the keyboard/top cover. Remove the TouchPad. Reverse this procedure to install the TouchPad. Battery Description Spare part number Battery, 3-cell, 43-WHr, 2.83-AHr, Li-ion (includes cable) 761230-005 Before removing the battery, follow these steps: Shut down the computer.

  • Page 42: Hard Drive

    Remove the battery (6) by sliding it up and to the right. Reverse this procedure to install the battery. Hard drive NOTE: The hard drive spare kit does not include the hard drive bracket or hard drive connector adapter. The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit, spare part number 768020-001.
  • Page 43 Release the ZIF connector (1) to which the hard drive cable is attached, and then disconnect the hard drive cable from the system board. Remove the two PM2.4×3.8 screws (2) that secure the hard drive to the bottom cover. Remove the hard drive (3). If it is necessary to replace the hard drive bracket, release the sides (1) of the bracket from the hard drive, and then lift the bracket straight up (2) and remove the bracket from the hard drive.

  • Page 44: Wlan Module

    If it is necessary to replace the hard drive connector adapter, slide the adapter (3) off of the front end of the hard drive. Reverse this procedure to reassemble and install the hard drive. WLAN module Description Spare part number Broadcom BCM943142HM 802.11 bgn 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter 753076-005 Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter...
  • Page 45 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the keyboard/top cover (see Keyboard/top cover on page 27). Disconnect the battery cable from the system board (see Battery on page 31).

  • Page 46: Audio/Usb Board

    Audio/USB board Description Spare part number Audio/USB board (includes audio jack, cable, and USB port) 768011-001 Before removing the audio/USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 47: Fan

    Description Spare part number Fan (includes cable) 768021-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 48: Speakers

    Speakers Description Spare part number Speakers (include left and right speakers and cables) 768024-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 49: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 768009-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 50: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 51 Remove the display assembly (3). If it is necessary to replace the display panel or any of the display assembly internal components: Remove the display bezel screw covers (1). The screw covers are included in the Rubber Kits, spare part numbers 768019-001 (for use only on computer models in natural silver finish) and 768018-001 (for use only on computer models in vibrant red finish).
  • Page 52 Release the top edge of the display panel (1) by pulling it away from the back cover. Release the display panel cable (2) from the left display hinge. Release the display TouchScreen cable (3) from the right display hinge. Remove the display panel. The display panel is available using spare part number 768042-001.
  • Page 53 Disconnect the webcam/microphone module cable (2) from the webcam/microphone module. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 768040-001. If it is necessary to replace the display panel cable: CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects.
  • Page 54 Remove the display panel cable (4). The display panel cable is available using spare part number 768031-001. If it is necessary to replace the display hinges: Remove the Phillips PM1.9×2.7 screws (1) that secure the display hinges to the display back cover. Remove the three Phillips PM2.4×4.7 screws (2) that secure the display hinges to the display back cover.
  • Page 55 Remove the display hinge cover (2). The display hinge covers are available using spare part numbers 768038-001 (in natural silver finish) and 768037-001 (in vibrant red finish). If it is necessary to replace the WLAN antenna cables and transceivers: Release the shielding material (1) that secures the WLAN antenna cables to the display back cover. Release the shielding tape (2) that secures the WLAN antenna cables to the display back cover.

  • Page 56: Power Connector Cable

    Release the WLAN antenna cables from the retention clips (4) and channels built into the top edge and right side of the display back cover. Remove the WLAN antenna cables and transceivers. The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 768033-001.

  • Page 57: System Board

    Release the power connector (2) from the retention clips built into the bottom cover. Remove the power connector cable. Reverse this procedure to install the power connector cable. System board Description Spare part number Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (1600-MHz FSB, 781945-501 3.00-MB L3 cache, dual core, 15 W) and the Windows 10 or Windows 8 Standard operating system Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) processor (1600-MHz FSB,...
  • Page 58 Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 59: Heat Sink

    Remove the heat sink (3) and system board by sliding them up and to the left at an angle. Reverse this procedure to install the system board. Heat sink Description Spare part number Heat sink (includes replacement thermal material and 4 captive screws, secured by C-clips) 768022-001 Before removing the heat sink, follow these steps: Shut down the computer.
  • Page 60 Turn the system board upside down with the front toward you. Loosen the four captive screws (1) that secure the heat sink to the system board. NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it.

  • Page 61: Memory Module

    Memory module Description Spare part number 8-GB (PCL3, 12800, 1600-MHz) 693374-005 4-GB (PCL3, 12800, 1600-MHz) 691740-005 2-GB (PCL3, 12800, 1600-MHz) 691739-005 Before removing the memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 62: Computer Setup (Bios), Tpm, And Hp Sure Start - Windows 10

    To start Computer Setup, follow these steps: Start Computer Setup. ▲ ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ● Tablets without keyboards: ▲ Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap to enter Computer Setup.

  • Page 63: Navigating And Selecting In Computer Setup

    Navigating and selecting in Computer Setup ● To select a menu or a menu item, use the key and the keyboard arrow keys and then press enter, or use a pointing device to select the item. NOTE: On tablets without keyboards, you can use your finger to make selections. ●...

  • Page 64: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar.

  • Page 65: Changing The Boot Order Using The F9 Prompt

    To dynamically choose a boot device for the current startup sequence, follow these steps: Access the Boot Device Options menu: ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter the Boot Device Options menu. ●...

  • Page 66: Tpm Bios Settings (Select Products Only)

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 67: Using Hp Pc Hardware Diagnostics (Uefi) - Windows 10

    Using HP PC Hardware Diagnostics (UEFI) – Windows 10 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 68: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device: Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 69: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi) - Windows 8

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 70: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 71: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 72: Specifications

    Specifications Metric U.S. Tablet dimensions Width 33.32 cm 13.11 in Depth 22.44 cm 8.84 in Height (front to rear) 0.69 to 2.14 cm 0.27 to 0.84 in Weight (equipped with hard drive) 1.70 kg 3.75 lbs Weight (equipped with solid-state drive) 1.55 kg 3.42 lbs Input power...

  • Page 73: 10 Backup And Recovery - Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 74: Creating Hp Recovery Media (Select Products Only)

    Using Windows tools on page 61. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 75: Using Windows Tools

    ● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 76: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 77: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 78: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 79: Backing Up, Restoring, And Recovering - Windows 8

    Restoring and recovering your system Creating recovery media and backups After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 80: Creating Hp Recovery Media

    HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs.

  • Page 81: Restore And Recovery

    Creating HP Recovery media on page ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page ●...

  • Page 82: Recovering Using Hp Recovery Manager

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition (select models only). If you have not already created recovery media, see...

  • Page 83: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 84: Removing The Hp Recovery Partition (Select Models Only)

    Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows.

  • Page 85: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 86 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 87: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...

  • Page 88: Index

    Index computer guidelines AC adapter light 12 major components 15 equipment 25 AC adapter, spare part numbers 20 specifications 62 grounding 23 action keys 7 connectors, service considerations packaging 24 antenna transporting 24 location 4 workstation 24 removal 45 display assembly, spare part spare part number 19, 46 numbers 19 hard drive...
  • Page 89 power connector cable serviceability, product description 3 left-side components 10 removal 46 sleeve, spare part number 20 lights spare part number 18, 46 solid-state drive AC adapter 12 power cord spare part numbers 20 caps lock 8 set requirements 75 Solid-State Drive Hardware Kit, spare components 8 spare part numbers 20...

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