Chapter 7 Troubleshooting
Scanning takes a long time.
Does the computer meet the recommended
requirements?
Yes
Is the USB cable connected to the USB 1.1 port?
No
Did you start a scan while the computer was unstable (for
example, immediately after computer start-up or logon)?
No
Are you scanning documents with the scanning speed set
to slow (Low-speed Feed Mode) when scanning
documents?
No
Are the rollers clean?
Yes
Use a computer that meets the recommended CPU, memory, and other
requirements.
No
For details, refer to
"System Requirements" (page
You can check the type of the USB port that the USB cable is connected to by
selecting [Interface] [Currently connected interface] in [Device Info] of the
Yes
Software Operation Panel.
Connect the USB cable to the USB 3.0/2.0 port.
When you start or log onto the computer, wait a while before starting a scan.
Yes
In [Device Setting 2] of the Software Operation Panel, select [Disable] for [Low-
speed Feed Mode].
Yes
For details, refer to
" Low-speed Scan at Lower Resolution (Low-speed Feed
Mode)" (page
173).
Clean the rollers.
For details, refer to
"Chapter 5 Daily Care" (page
No
If the problem persists, check the items in
Service Provider" (page 139)
an authorized FUJITSU scanner service provider.
31).
91).
"7.4 Before You Contact the Scanner
first, then contact your FUJITSU scanner dealer or
TOP
Contents
Index
Introduction
Scanner
Overview
How to Load
Documents
How to Use the
Operator Panel
Various Ways to
Scan
Daily Care
Replacing the
Consumables
Troubleshooting
Operational
Settings
Appendix
Glossary
124