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HP StoreOnce 4700 Backup Service And Maintenance Manual
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HP StoreOnce 4700 Backup Service And Maintenance Manual

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Service and maintenance guide for
StoreOnce 2700, 2900, 4500 and
4700 Backup updated for 3.15.x
software
Abstract
This is the Maintenance and Service guide for the HPE StoreOnce 2700, 2900, 4500 and 4700 Backup products and
has been updated for 3.15.x software. These products are also sometimes referred to as StoreOnce Backup single
node rack products.
Part Number: BB877-90941
Published: September 2016
Edition: 8

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Summary of Contents for HP StoreOnce 4700 Backup

  • Page 1 Service and maintenance guide for StoreOnce 2700, 2900, 4500 and 4700 Backup updated for 3.15.x software Abstract This is the Maintenance and Service guide for the HPE StoreOnce 2700, 2900, 4500 and 4700 Backup products and has been updated for 3.15.x software. These products are also sometimes referred to as StoreOnce Backup single node rack products.

  • Page 2: This Is The Initial Edition Of This Guide For Hp Storeonce 2700, 4500 And 4700 Backup Revision

    Report with StoreOnce software version 3.11.0. Revision 4 October 2014 The part number for the PCIe riser card PCA has been added for the HP StoreOnce 4500 and 4700 Backup. (No change to the document part number.) Revision 5 March 2015 Issued with StoreOnce 3.12.0 software.

  • Page 3: Table Of Contents

    BIOS configuration after replacing the motherboard.............21 Configuring iLO and RBSU settings....................21 RBSU settings..........................22 iLO4 settings..........................23 5 The HP p1224 RAID controller................24 HP p1224 controller in StoreOnce systems..................24 Part numbers..........................24 Location of the RAID cards (server rear view)................25 Identifying a RAID controller failure....................26 Replacing the HP p1224 controller.....................26...
  • Page 4 8 Expansion shelves.....................31 After replacing a component.......................31 Storage shelves with HPE StoreOnce 4700 Backup................31 Storage shelves with HPE StoreOnce 4500 Backup................33 9 Disk replacement....................35 StoreOnce 4700, 4500, 2900 and 2700 RAID configuration..............35 Ordering the correct replacement disk for a failed disk..............36 Replacing a hot-plug hard disk in a StoreOnce 4900, 4700, 2900 or 2700 Backup system....36...

  • Page 5: Part Numbers For Replacement Parts

    The following tables provide a checklist with part numbers of all replaceable components that are unique to HP StoreOnce Backup systems. These parts and their replacement procedures are not referenced in the relevant HPE ProLiant server guide and are described only in this guide.

  • Page 6: Hpe Storeonce 4700 24 Tb Backup

    RAID cache (one per RAID card) PCA, DDR3 MINIDIMM MOD 244P 1Gx72 633542-001 Fibre Channel card (two per system) HP 8Gb Dual Channel PCI-e to Fibre Channel 489191-001( FC SFP = Host Bus Adapter 468508-001) 10 GbE card (one per system)

  • Page 7: Hpe Storeonce 4500 24 Tb Backup

    660093-001 RAID cache (one per RAID card) PCA, DDR3 MINIDIMM MOD 244P 1Gx72 633542-001 Fibre Channel card (one per system) HP 8Gb Dual Channel PCI-e to Fibre Channel Host Bus 489191-001 (FC Adapter SFP = 468508-001) 10 GbE card (one per system)
  • Page 8 IMPORTANT: The E5-2680v2 processor is only supported on StoreOnce software version 3.12.0 and later. Update all firmware to the latest provided in the 3.12.0+ software release before backing up to a server node configured with the E5-2680v2 CPU. Use the StoreOnce GUI to identify the processor model. Go to Hardware — Server — CPU. Look at the information in the Model column.

  • Page 9: Hpe Storeonce 4500/4700 (24Tb) And 4500 (48Tb) Expansion Modules

    Table 4 HPE StoreOnce 4500/4700 24TB Capacity Upgrade Kit spares part numbers Part Description SPNr Fan module Fan assembly for HP D2700 and D2600 Disk Enclosure 519325-001 Power supply (two per unit) Hot-plug power supply—460 watts, high efficiency (HE), 511777-001...

  • Page 10: Hpe Storeonce 2900 24 Tb Backup

    660093–001 RAID cache (one per RAID card) PCA, DDR3 MINIDIMM MOD 244P 1Gx72 633542–001 10 GbE card (one per system) HP NC552SFP Dual Port 10GbE Server Adapter 615406–001 PCIe riser card PCA. SPS-BD RISER STORAGE 800611-001 Part numbers for replacement parts...

  • Page 11: Hpe Storeonce 2700 8 Tb Backup

    HPE StoreOnce 2700 8 TB Backup NOTE: Storage expansion is not supported for this product. This is an offline list, created from partsurfer. If there is a problem with these Spares Part Numbers, check the online source at: http://partsurfer.hpe.com/search.aspx. If the problem exists in the online source, use the feedback form to log the problem: http://partsurfer.hpe.com/ ContactUs.aspx.

  • Page 12: General Storeonce Maintenance Activities

    2 General StoreOnce maintenance activities Preparing for StoreOnce maintenance activities Make sure that you have the correct Maintenance and Service guide for your product. There are a number of different models, and each product model has its own guide. It is best practice to save the system configuration before carrying out maintenance activities and make sure it is copied to a local PC.

  • Page 13: Upgrading Bios Or Hardware Firmware Components

    Upgrading BIOS or hardware firmware components Do not upgrade BIOS or hardware firmware components individually using downloads from the HPE Support website because currently supported firmware component updates are already embedded within the StoreOnce software. Always use the StoreOnce CLI or the StoreOnce GUI to implement BIOS and hardware firmware component checks and updates.

  • Page 14: Upgrading Storeonce Software

    IMPORTANT: Do not shut down or reboot your system or any system component until the final step. Special instructions may apply. Use the hardware update firmware command, as required. For example, there may be instances where replacement hardware may need a firmware downgrade to bring it in line with the supported firmware version of the installed StoreOnce software on the system being maintained.

  • Page 15: Tasks That Are Unique To Hpe Storeonce Backup

    Tasks that are unique to HPE StoreOnce Backup The following tasks are described in this guide: Replacing the motherboard Replacing the HP RAID controller Replacing the Cache module and SuperCapacitor Replacing removable hard disks Understanding StoreOnce LEDs Running the QR ISO Rack stability To protect personnel and equipment, take the following steps to ensure that racks are stable.

  • Page 16: Identifying Problems

    3 Identifying problems Example alert for a failed disk It is possible to configure recipients for SNMP traps or email alerts, as described in the HPE StoreOnce Backup User Guide for your product. These users will be notified of any problems with hardware components.

  • Page 17: Viewing The Failed Disk In The Hardware Tree

    Viewing the failed disk in the Hardware tree The following example shows the Hardware tree expanded to show the disks in a server unit. The status of these is OK. The following example shows the Hardware tree expanded to show the disk failure in the expansion shelf.
  • Page 18 p1224 Storage System 02358fe6-0000-1000-b012-53344230334b DEGRADED p1224 Storage System 010e9a23-0000-1000-b01c-533442303034 # hardware show status 02358fe6-0000-1000-b012-53344230334b Name Dev-id Status -------------------- ------------------------------------ -------- p1224 Storage System 02358fe6-0000-1000-b012-53344230334b DEGRADED 50014380254FAD32 DEGRADED Drawer 1 500143802050F740 DEGRADED Pools pools-1 DEGRADED Controller 1 50014380254FAD30 # hardware show status 50014380254FAD32 Name Dev-id Status...
  • Page 19 After identifying the issue that needs to be corrected, follow the instructions in the relevant chapter of this guide. Be sure to check that all problems have been resolved. Rerun the StoreOnce CLI command: hardware show problems The output returned should now be blank. Using the StoreOnce CLI to identify a failed disk...

  • Page 20: System Motherboard Replacement

    When you reinstall cards after replacing the motherboard, be sure to install each card in its original slot, as shown in the rear view drawing. More information HPE StoreOnce 4700 Backup system (page 41) HPE StoreOnce 4500 Backup system (page 44) HPE StoreOnce 2900 Backup system (page 46)

  • Page 21: Identifying The Activation Key For The Ilo4 License

    Figure 1 DIMM locations Table 7 DIMM slot locations Model Processor Slots HPE StoreOnce 4700 Backup 12,9,1,4,11,8,2,5 12,9,1,4,11,8,2,5 HPE StoreOnce 4500 Backup 12,9,1,4,11 12,9,1,4 HPE StoreOnce 2900 Backup 12,9,1 12,9,1 HPE StoreOnce 2700 Backup 12,9,1 The locations of DIMM slots are also shown on the StoreOnce hood label inside the server.

  • Page 22: Rbsu Settings

    Change the RBSU settings, as described in RBSU settings (page 22). Save the changes and exit. Let the operating system complete its boot. Check that an existing iLO4 Advanced license is loaded. If it is not, add it: Log on to the iLO4 GUI. Select the Administration Tab.

  • Page 23: Ilo4 Settings

    Options Performance Performance HP Power Regulator HP Dynamic Power HP Static High Savings Mode Performance Mode PCI Device Embedded HP Smart Array P420i Controller Enabled Disabled Enable/Disable Date and Time Current Date and Current Time Advanced Options Service Options Serial Number...

  • Page 24: The Hp P1224 Raid Controller

    This connects the RAID controller in the server unit to the SAS disks in the expansion shelf. It is used with HPE StoreOnce 4700 Backup to connect the server to the first pre-configured storage array. It is also used with both HPE StoreOnce 4700 and 4500 Backup when an expansion shelf is added and connected to the RAID controller in the server unit.

  • Page 25: Location Of The Raid Cards (Server Rear View)

    Figure 2 HP p1224 RAID card Connector to external SAS storage Connector to internal SAS disks Cache module SuperCapacitor (located in the center of the unit, clipped to the floor of the chassis behind the disk cage) SuperCapacitor connector LEDs...

  • Page 26: Identifying A Raid Controller Failure

    For other forms of non-catastrophic RAID controller failure, or failure of the second RAID controller on the StoreOnce 4700 Backup, look at the Event Log and Hardware Page on the StoreOnce GUI. If RAID fails and the HPE StoreOnce Backup System is still functioning, you can also get information, including license keys, by generating a Support ticket.
  • Page 27 Figure 6 Removing a p1224 card, example shows an HPE StoreOnce 4700 Backup Install the new p1224 card (1) and check that it is seated properly. Close the blue PCIe card retaining latch (2). Figure 7 Inserting a p1224 card, example shows an HPE StoreOnce 4700 Backup Make sure the card is connected to the SuperCapacitor module and to the internal and external SAS data storage.

  • Page 28: Raid Cache Module And Supercapacitor Failures

    If they are flashing amber and green, the module is disconnected. If the module is disconnected, reseat it on the HP p1224 RAID card. If it is damaged, remove it, dispose of the old module and replace it with the new one. Check that the cable is connected correctly to the SuperCapacitor..
  • Page 29 Figure 8 SuperCapacitor module connector on RAID card SuperCapacitor connector LEDs Replace the cover and power up the HPE StoreOnce Backup system. Check the status of the system on the Hardware page of the StoreOnce GUI. If this does not resolve the problem, the associated RAID card may need replacing.

  • Page 30: Replacing Fibre Channel Cards

    7 Replacing Fibre Channel cards VTL over Fibre Channel If using only VTL over Fibre Channel, no further configuration is required when replacing the Fibre Channel card. StoreOnce Catalyt over Fibre Channel If using StoreOnce Catalyst over Fibre Channel there are replacement considerations. The World Wide Port Name (WWPN) and World Wide Node Name (WWNN) of the StoreOnce Catalyst over Fibre Channel device presented on a StoreOnce Fibre Channel port currently uses the WWPN / WWNN of the FC card.

  • Page 31: Expansion Shelves

    24TB capacity expansion enclosures (HPE StoreOnce 4500/4700 24TB Capacity Kit [BB881A]). Expansion enclosures are daisy chained to the two RAID cards. HP recommends making a record of which enclosure (serial number) is connected to which RAID card for future reference.
  • Page 32 Power connectors Connecting subsequent storage enclosures The HPE StoreOnce 4700 Backup has two RAID controller cards and supports up to eight storage shelves. A second shelf is connected to the RAID controller in slot 4, using a 2-meter cable. Subsequent shelves are daisy-chained using the half-meter cables; for example, shelf 3 to shelf 1 and shelf 4 to shelf 2.

  • Page 33: Storage Shelves With Hpe Storeonce 4500 Backup

    Figure 10 Cabling example for the HPE StoreOnce 4700 Backup system Power connectors HD SAS port on RAID controller 1 HD SAS port on RAID controller 2 P1 port on expansion shelf (Note how subsequent shelves may be daisy chained)
  • Page 34 Figure 11 Cabling example for the HPE StoreOnce 4500 Backup system Server unit P1 port on expansion enclosure (Note how subsequent enclosures may be daisy chained) P2 port on expansion enclosure (connects to Power on button P1 on adjacent expansion enclosure) Power connectors Expansion shelves...

  • Page 35: Disk Replacement

    9 Disk replacement StoreOnce 4700, 4500, 2900 and 2700 RAID configuration These HPE StoreOnce Backup systems are supplied with their base storage already configured for use. This storage comprises the disks in the storage system itself. On some models there are dedicated disks for the operating system;...

  • Page 36: Ordering The Correct Replacement Disk For A Failed Disk

    Table 11 Disk types Disk Where used Part number HP 1TB 7.2K SAS 2.5" SC Hard Disk HPE StoreOnce 4700 Backup (2 653954-001 Drive disks), server unit HP 2TB 7.2K SAS 3.5" SC Hard Disk...
  • Page 37 NOTE: Remember you can use the Beacon LED to identify the physical disk in the storage controller or expansion shelves. Remove the front bezel from the HPE StoreOnce Backup system. Turn the key (1) to unlock the security bezel and pull it out (2) and away (3) from the front of the appliance, using the handle (4).
  • Page 38 NOTE: The illustration above shows disk removal in a StoreOnce appliance’s server unit. The disk carrier is different when working with disks in an expansion shelf, as shown below. Replace the failed disk with the new disk. Push the hard drive assembly (1) into the drive bay until it stops and press the HDD carrier latch (2) inward until it clicks.

  • Page 39: Rebuilding Storage If Multiple Disks Fail And A Raidset Is Broken

    Replace the front bezel. Log in to the GUI and look at the Hardware — Storage — Storage Cluster — Drive Enclosures — Drives or Hardware — Server — Server Storage — Drive Enclosures — Drives page. Check the status of the drives. NOTE: It may take several minutes for the status to report that the disk replacement has completed successfully and that the new disk is being rebuilt as part of the RAID group.

  • Page 40: Leds On Storeonce Backup Systems

    10 LEDs on StoreOnce Backup systems LEDs and StoreOnce GUI If an LED indicates an error condition, HPE recommends reviewing the StoreOnce Event log for more information. For hardware-related errors the Hardware page of the StoreOnce GUI provides valuable information. NOTE: All diagrams in this chapter show the unit with the cover plate removed.

  • Page 41: Hpe Storeonce 4700 Backup Server

    HPE StoreOnce 4700 Backup server The HPE StoreOnce 4700 Backup system consists of a server unit (with two disks) and one disk enclosure on which storage has already been expanded. It supports connection of up to seven additional storage enclosures (Capacity Upgrade Kits); storage must be expanded when Capacity Upgrade Kits are added to the base configuration.
  • Page 42 Figure 17 Rear view of the HPE StoreOnce 4700 Backup system 1. RAID controller 1 2. FC card 1 3. FC card 2 4. RAID controller 2 5. 10 GbE card 6. Power supply bay 1 7. Power supply bay 2 8.

  • Page 43: Capacity Upgrade Kit Leds

    Capacity upgrade kit LEDs NOTE: One expansion shelf must be installed with the HPE StoreOnce 4700 Backup system. This shelf is the same unit as the Capacity Upgrade Kit and the LEDs are as described in this section. There are three LEDs on the front of the Capacity Upgrade Kit.

  • Page 44: Hpe Storeonce 4500 Backup System

    HPE StoreOnce 4500 Backup system The HPE StoreOnce 4500 Backup system consists of a server unit with 12 x 2TB disks. The disks in the first two slots are used for the operating system and filesystem; the remaining disks are used for data storage. It supports connection of up to three expansion shelves (Capacity Upgrade Kits);...
  • Page 45 5. Power supply bay 2 6. USB connectors (4) 7. Video/monitor connector 8. iLO4 port, do not use for data connection 9. Serial connector 10. 1 GbE network port 1, connect for Quick Install 11. 1 GbE network ports 2, 3 and 4 HPE StoreOnce 4500 Backup system...

  • Page 46: Hpe Storeonce 2900 Backup System

    HPE StoreOnce 2900 Backup system The HPE StoreOnce 2900 Backup system has 6 x 4 TB disks. It does not support connection of an expansion shelf, but a further six 4 TB disks may be added to the server (Capacity Upgrade Kit).
  • Page 47 Figure 22 Rear view of the HPE StoreOnce 2900 Backup system 1. RAID controller 1 2. 10 GbE card 3. Power supply bay 1 4. Power supply bay 2 5. USB connectors (4) 6. Video/monitor connector 7. iLO4 port, do not use for data connection 8.

  • Page 48: Hpe Storeonce 2700 Backup System

    HPE StoreOnce 2700 Backup system The HPE StoreOnce 2700 Backup system has 4 x 1 TB disks. It does not support connection of an expansion shelf (Capacity Upgrade Kit). Figure 23 Front view of the HPE StoreOnce 2700 Backup system 1.

  • Page 49: Hot-Plug Drive Leds

    HPE StoreOnce 4500 Backup: all twelve drives in the server unit are as illustrated below, the disks in the expansion shelf have a different carrier HPE StoreOnce 4700 Backup: the two drives in the server unit are as illustrated below, the disks in the expansion shelves have a different carrier Figure 25 Drive LEDs server units 1.

  • Page 50: Expansion Shelves

    Expansion shelves The hot-plug drives in StoreOnce 4500 and 4700 expansion shelves have two LEDs. (StoreOnce 2700 and StoreOnce 2900 Backup systems do not support expansion shelves.) Figure 26 Drive LEDs (expansion shelves) 1. Disk Online LED Steady green: Online, no activity Flashing green: Ongoing disk activity Steady amber: Disk has failed Flashing amber: Predictive disk failure...

  • Page 51: Fibre Channel Card Leds

    Figure 28 10 Gbit ethernet card LEDs (example shows HPE StoreOnce 4700 Backup) 1. Link Off: No link to the adapter is established. The adapter is not receiving power or the cable connection is faulty On (yellow): Link to the adapter is established. The adapter is receiving power and the cable connection is good.

  • Page 52: The Qr Iso Image

    11 The QR ISO image The StoreOnce QR ISO image In the rare occurrence of a complete system failure, it may be necessary to reinstall the product software. This task is normally carried out on the recommendation and under the supervision of HPE Support.

  • Page 53: Delete Storage

    ID is the same as the System ID that can be found on the Device Management page of the StoreOnce Management Console. Its value is assigned in the factory set up process and is a 12–character string in the format HP<SerialNumber of Appliance>. Delete storage...
  • Page 54 This process requires the latest configuration files that should have been saved and copied locally to the local system. You will require the following files: <config_filename>.zip <config_filename>.txt <keystore_filename>.kms (if you have installed the Security Pack license and configured Data at Rest Encryption on any VTL libraries, NAS shares, or Catalyst stores) Check the Cluster ID against the value shown in the configuration text file, <config_filename>.txt, using the StoreOnce CLI command: system show config...
  • Page 55 NOTE: The addition of storage will take a minimum of two hours to complete. You will not be able to complete the next steps until storage is formatted. Using an SFTP client copy the saved configuration zip file to the config folder on the appliance.

  • Page 56: Support And Other Resources

    Hewlett Packard Enterprise Support Center More Information on Access to Support Materials page: www.hpe.com/support/AccessToSupportMaterials IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HP Passport set up with relevant entitlements. Websites Website Link Hewlett Packard Enterprise Information Library www.hpe.com/info/enterprise/docs...

  • Page 57: Remote Support

    Subscription Service/Support Alerts www.hpe.com/support/e-updates Software Depot www.hpe.com/support/softwaredepot Customer Self Repair www.hpe.com/support/selfrepair Insight Remote Support www.hpe.com/info/insightremotesupport/docs Serviceguard Solutions for HP-UX www.hpe.com/info/hpux-serviceguard-docs Single Point of Connectivity Knowledge (SPOCK) www.hpe.com/storage/spock Storage compatibility matrix Storage white papers and analyst reports www.hpe.com/storage/whitepapers Remote Support Remote support is available with supported devices as part of your warranty or contractual support agreement.
  • Page 58 online help content, include the product name, product version, help edition, and publication date located on the legal notices page. Support and other resources...

  • Page 59: A Warranty And Regulatory Information

    A Warranty and regulatory information For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at www.hpe.com/support/Safety-Compliance-EnterpriseProducts. Warranty information HPE ProLiant and x86 Servers and Options www.hpe.com/support/ProLiantServers-Warranties HPE Enterprise Servers www.hpe.com/support/EnterpriseServers-Warranties HPE Storage Products www.hpe.com/support/Storage-Warranties...

  • Page 60: Turkey Rohs Material Content Declaration

    Local representative information Kazakh: Russia: Belarus: Kazakhstan: Manufacturing date: The manufacturing date is defined by the serial number. CCSYWWZZZZ (serial number format for this product) Valid date formats include: YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting point;...

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