WASHING MACHINE DRUM TYPE Basic Model : WF448AAP/XAA (PURPLE PROJECT) Model Name : WF520AB* (GRACE PROJECT) WF511AB* (GRACE JR PROJECT) Model Code : WF520ABP/XAA WF520ABW/XAA WF511ABR/XAA SERVICE Manual WASHING MACHINE (DRUM) CONTENTS 1. Safety Instructions 2. Features and Specifications 3. Disassembly and Reassembly 4.
1. SAFETY INSTRUCTIONS 1-1. SAFETY INSTRUCTIONS FOR SERVICE ENGINEERS ► Be sure to observe the following instructions to operate the product correctly and safely to prevent possible accidents and hazards while servicing. ► Two types of safety symbols, Warning and Caution, are used in the safety instructions. Hazards or unsafe practices that may result in severe personal injury or death. WARNING Hazards or unsafe practices that may result in minor personal injury or property damage. CAUTION WARNING BEFORE SERVICING...
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WARNING WHILE SERVICING • Check if the power plug and outlet are damaged, flattened, cut or otherwise degraded. 4 If faulty, replace it immediately. Failing to do so may result in electric shock or fire. • Completely remove any dust or foreign material from the housing, wiring and connection parts. 4 This will prevent a risk of fire due to tracking and electrical hazard.. • When connecting wires, make sure to connect them using the relevant connectors and check that they are completely properly. 4 If tape is used instead of the connectors, it may cause fire due to tracking. • Make sure to discharge the PBA power terminals before starting the service. 4 Failing to do so may result in a high voltage electric shock. • When replacing the heater, make sure to fasten the nut after ensuring that it is inserted into the bracket-heater. 4 If not inserted into the bracket-heater, it touches the drum and causes noise and electric leakage. WARNING AFTER SERVICING • Check the wiring. 4 Ensure that no wire touches a rotating part or a sharpened part of the electrical harness. • Check for any water leakage. 4 Perform a test run for the washing machine using the standard course and check whether there is any water leakage through the floor section or the pipes. • Do not allow consumers to repair or service any part of the washing machine themselves. 4 This may result in personal injury and shorten the product lifetime.
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CAUTION BEFORE SERVICING • Do not sprinkle water onto the washing machine directly when cleaning it. 4 This may result in electric shock or fire, and may shorten the product lifetime. • Do not place any containers with water on the washing machine. 4 If the water is spilled, it may result in electric shock or fire. This will also shorten the product lifetime. • Do not install the washing machine in a location exposed to snow or rain. 4 This may result in electric shock or fire, and shorten the product lifetime. • Do not press a control button using a sharp tool or object. 4 This may result in electric shock or damage to the product. CAUTION WHILE SERVICING • When wiring a harness, make sure to seal it completely so no liquid can enter. 4 Make sure that they do not break when force is exerted. • Check if there is any residue that shows that liquid entered the electric parts or harnesses. 4 If any liquid has entered into a part, replace it or completely remove any remaining moisture from it. • If you need to place the washing machine on its back for servicing purposes, place a support(s) on the floor and lay it down carefully so its side is on the floor. 4 Do not lay it down on its front. This may result in the inside tub damaging parts. Safety Instructions _ 3...
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CAUTION AFTER SERVICING • Check the assembled status of the parts. 4 Now is a good time to inspect your work. Review all connections and wiring, including mounting hardware. • Check the insulation resistance. 4 Disconnect the power cord from the power outlet and measure the insulation resistance between the power plug and the grounding wire of the washing machine. The value must be greater than 10MΩ when measured with a 500V DC Megger • Check whether the washing machine is level the floor with respect to the original position of the washing machine prior to service. By doing this now will reduce for the need of customer dissatisfaction and redo call. 4 Vibrations can shorten the lifetime of the product. 4 _ Safety Instructions...
2. FEATURES AND SPECIFICATIONS 2-1. FEATURES Features Description VRT™plus (Vibration • This Samsung washer performs very quietly minimizing noise and vibration with Reduction Technology) dual 3D vibration sensors and smart control technology which enable to maintain the lowest possible vibration. Thus, the drum keeps perfect balance. The Largest Capacity • Samsung’s extra-large capacity laundry machine can wash a full set of your bedding, a kingsize comforter, or up to 30 bath towels in a single load. Since you don’t have to do as many loads, you save time, money, water and energy. PowerFoam • Samsung’s effective PowerFoam delivers perfect cleanliness with advanced fabric care. Special engine inside your washer generates foam by dissolving detergent with air and water before every washing cycle starts. You will get great result as PowerFoam allows detergent to distribute evenly and penetrate fabrics faster and deeper than conventional washing system. PureCycle™ • Clean your drum with one button! This Pure Cycle is specially designed to remove (Tub Cleaning cycle) buildup of detergent residue & dirt in the tub, diaphragm and door glass without special chemical detergent. You can enjoy the fresh, clean drum by regular use of Pure Cycle.
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Features Description Pedestal with Storage • An optional 15” pedestal is available to raise the washer Drawers for easier loading and unloading. (Model No : WE357A7P/E/W/R) It also offers a built-in storage drawer that can hold a 100 oz. bottle of detergent • Samsung washers and dryers can be stacked to Stacking (Model No : SK-5A/XAA) maximize usable space. An optional stacking kit is available for purchase from your Samsung retailer. 6 _ Features and Specifications...
2-2. SPECIFICATIONS Model WF520ABP / WF520ABW / WF511ABR Wash type Front loading type A: High-Overall 38.6” / 981 mm B: Width 27” / 686 mm Dimension (Inches / mm) C: Depth with door open 90º 51.2” / 1300 mm D: Depth 34.1” / 865 mm Water pressure 20 ~ 116 psi ( 137 ~ 800 kpa) Weight 110 kg (242.5 lb) Capacity 5.0 Cu.Ft (iec) Washing 120 V 200 W...
2-3. COMPARING SPECIFICATIONS WITH EXISTING MODELS Project Grace Jr. GRACE PURPLE Model Name WF511ABR WF520AB* WF448AA* Image Capacity (cu.ft. IEC) 5.0 cu.ft 5.0 cu.ft 4.5 cu.ft Motor type DD Motor DD Motor DD Motor MAX RPM 1300 1300 1300 (VRT+) (VRT+) Heater (900W) Main Spec...
2-4. OPTIONS SPECIFICATIONS Item Code Remarks BOLT-SPANER DC60-40146A Default (Wrench) ASSY HOSE WATER(H) DC97-15648B Default ASSY HOSE WATER(C) DC97-15648A Default MANUAL-BOOK DC68-02838A Default CAP-FIXER DC67-00307A Default HOSE-HANGER DC62-10278A Default Note • You can purchase additional water supply and drain hoses from a service center. • For built-in models, the spanner(wrench), water supply and drain hoses are not supplied. Both the water supply and drain hoses are supplied during the installation. Features and Specifications _ 9...
3. DISASSEMBLY AND REASSEMBLY 3-1. TOOLS FOR DISASSEMBLY AND REASSEMBLY Tool Type Remarks 10mm Heater (1) Socket Wrench with 13mm Motor (1), Balance (5), 2 holes of each left and 6” Extension right of the shock absorber 1 Pulley hole 19mm 10mm Replaceable for the box driver. Open End 13mm Since the bolt runs idle when the box driver is wrench used, use the box driver 17mm. 19mm Tool to protect the idle and abrasion of the bolt Vice pliers for the box driver. Others General tools for the after service. (Driver, Nipper, Long nose) Removal and Reassembly _ 11...
3-2. STANDARD DISASSEMBLY DRAWINGS ► This is a standard disassembly diagram and may differ from the actual product. Use this material as a reference when disassembling and reassembling the product. Part Figure Description 1. Remove the 2 screws holding the Back-Cover at the back of the washing machine and separate the Back-Cover pushing it downwards (Assemble it by lifting it upwards) 2. After separating the Back-Cover, remove the M19 nut holding the Motor. To remove it, turn it counter-clockwise. As the Motor also rotates if the nut is turned slowly, torque it quickly and firmly in a single action. Do not remove the nut by inserting a screwdriver into the Motor, as this may result in a problem with the motor. 3. Remove the M19 nut and washer and then separate the Rotor. Since removing the rotor requires a lot of strength due to the magnetic force of the Rotor and it may come off suddenly, your hand or arm may be injured by the edge of the Stator or Frame. Therefore take precaution when separating it. You can separate the connector by pressing the Disassembling and navel of the Housing and pulling it outside. Repairing the Rear Motor Motor wire 4. Separate the Motor Wire and Hall Sensor while pressing the navel of the Housing.
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Part Figure Description 1. Remove the 2 hexagon screws, which are at the back, fixing the COVER-TOP. 2. Disassemble the COVER-TOP by sliding it backwards and remove the 4 screws on the PANEL-CONTROL. Noise filter Water valve Main PCB Separating the 3. With the top cover removed you will now have Cover_Top and access to service the Water pressure sensor, EMI Panel-Control Noise Filter, Hot and Cold Water Valves, Steam (Check Main-PCB ASSY, Hose Draw ASSY, and Main PCB ASSY. and Sub-PCB) Sensor pressure 4. Press the Separate button to separate the ASSY DRAWER. 5. Disassemble the HOUSING-DRAWER from the PANEL-CONTROL(Push back and then push Housing-drawer upside to separate) Removal and Reassembly _ 13...
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Part Figure Description 6. Pull the PANEL-CONTROL towards and then lift it upwards to separate. Separating the Cover_Top and 7. Carefully disconnect the three wiring connectors by Panel-Control hand. (Check Main-PCB and Sub-PCB) 8. Remove the 11 screws holding the PCB and release the hooks on both sides to remove the PCB for repair / replacement. 14 _ Removal and Reassembly...
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Part Figure Description 1. Remove the 2 screws holding GUIDE-PCB(M) at BRACKET-SPRING(R). 2. Lift up ASSY PCB(M) 3. Move the ASSY PCB(M) at parallel direction. Separating the Main 4. Separate 2 hooks 5. After SVC, Certainly check the 2 hooks assembled correctly. Otherwise COVER-PCB(M) will be disassembled during washing machine running. Removal and Reassembly _ 15...
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Part Figure Description 1. Remove the 2 screws holding the HINGE-DOOR and the FRAME-FRONT. 2. Disassemble the ASSY DOOR lifting it up slightly. 3. Remove the 18 screws fixing the HOLDER-GLASS (including the 2 blue screws holding the LEVER- DOOR, including the 3 arrow screws holding the HINGE-DOOR.) 4. Putting and pressing hard a flat-head screwdriver into the furrow between COVER-DOOR and Disassembling and SUPPORT-HINGE. Reassembling the Door Part 5. Making a semicircle with screwdriver. (Disassemble the hooks) 6. Disassemble the HOLDER-GLASS from COVER- DOOR Take the DOOR-GLASS , SUPPORT- HINGE, HINGE-DOOR. 4 Check Points for Troubleshooting • Check the status of the screws holding the Hinge (check if they are loose). Check if the front and rear of the door and the hinge part are not damaged. 16 _ Removal and Reassembly...
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Part Figure Description 1. Pull the DIAPHRAGM upside, and finish disassembling along the circle. 2. Remove the 2 screws to separate the DOOR LOCK S/W. 3. Remove the 4 screws at the top of FRAME- FRONT. Disassembling the Front Cover/Frame Front (Check the Door Lock S/W) 4. Push the lever and pull it towards to open the COVER-FILTER. 5. Separate the remaining WATER REMOVAL HOSE (BLUE) from the hook. 6. Remove the 2 screw down under Frame Front. 7. Press the UPPER-PLATE slightly with the screwdriver to separate the FRAME-FRONT. Removal and Reassembly _ 17...
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Part Figure Description 1. Remove the Top Assy-Plate. 2. Disconnect the water supply valve wire connector. Disassembling and 3. Remove the 4 screws holding the water supply Repairing the Water valve. Supply Valve 3. Remove the hose connected to the valves. (Use the plier to remove the hose) 1. Separate the wire connected the SENSOR- PRESSURE. 2. Adjust the plastic clip( of pressure sensor) between two nose of plier, then grip and pull the plastic clip with caution(Use the long nose plier to push the hook). Disassembling and Repairing the Water Level Sensor 3. Remove the hose from the SENSOR-PRESSURE. Disassembling the • Hold the Clamp of the Detergent Box and disassemble the Hose-Drawer-Tub.
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Part Figure Description 1. Remove the 2 Cover pump. 2. Separate the Clamp of the hose connected to the PUMP and then pull the DRAIN-HOSE. Disassembling the 3. Separate the Clamp of the hose connected to the Pump Motor Part PUMP and then pull the HOSE-AIR. 4. Separate the Clamp of the hose connected to the PUMP and then pull the HOSE-DRAIN. 5. Separate the wire connected to the PUMP. • If the washing machine works, drain the water in the wash tub by selecting the Spin course. Removing the If the washing machine does not work, remove Remaining Water the laundry from the wash tub and scoop the remaining water out of the tub using a cup. Removal and Reassembly _ 19...
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Part Figure Description 1. Remove the 2 screws fixing GUIDE-WIRE, 6 screws fixing FRAME-PLATE(U). 2. Remove the 3 bolts fixing WEIGHT BALANCER and then pull it towards with caution. Disassembling the 3. Remove the 4 bolts fixing DAMPER to take ASSY TUB out. 4. Remove all wire and hose connected the ASSY- TUB. 5. Open the cap of SPRING-HANGER to take ASSY- TUB out. 6. Lift the ASSY-TUB with two people carefully with holding SPRING-HANGER. 20 _ Removal and Reassembly...
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Part Figure Description Disassembling the 7. Remove the M10 bolt from the middle of the TUB and separate the TUB-FRONT and TUB-BACK. 1. Separate the ASSY DRUM from TUB, remove 6 M10 bolts from the upper ASSY DRUM, disassemble the ASSY FLANGE SHAFT. 2. Remove 12 screws from the outer sides and Disassembling the then remove the two upper and lower BALL DRUM BALANCERS. 3. Remove 3 screws from the outer sides and then remove the 3 DRUM-LIFTERS. Removal and Reassembly _ 21...
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Part Figure Description 1. Disassemble the Front-Frame. 2. Separate the connection wire. - Separate the Thermostat fixed at the bottom of the Tub. (Take precaution as there may be water remaining.) Make sure to separate the Thermostat first and then separate the Heater. If you fail to observe this order, it may result in a shock and be damaged. 3. Release the nut holding the Heater with an M10 tool and then separate the Heater. Do not completely release the nut. Pull the Heater forward after releasing the nut. If Separating the the Heater is damaged, it may cause a problem. Heater at the Bottom Therefore unfasten the nut using spanner Front or wrench manually without using pincers or tweezers. When you re-assembly the heater, make sure to install the Heater exactly onto the Bracket inside the Tub. If it is not properly installed, it may cause a fire. In addition, completely insert the packing part into the Tub when assembling it so that the packing part is completely attached onto the Tub. 4 Check Points for Troubleshooting 1. Check if the resistance of the Heater is equal to 27.1Ω (for the 1900W product), or 26.2Ω (for the 2000W product).
4. TROUBLESHOOTING 4-1. ERROR MODES ► This is a washer integrated error mode. For detailed information, refer to the general repair scripts. For USA Error Type Causes Remarks - The part of the hose where the water level sensor is located is damaged (punctured). - The hose is clogged with foreign material. - The hose is folded. - Too much lubricant has been applied to the insertion Water Level Water Level Sensor Problem ERROR! part of the air hose.
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For USA Error Type Causes Remarks - Check the consumer’s power conditions. : Make sure to check the operating voltage. Connect a tester to the internal power terminals during the Boil or Dry operations and observe the washing machine’s operation carefully. High/Low Voltage Detected ERROR! : Check the voltages. (An error occurs when under or over voltage is supplied.) : Check whether a plug receptacle is used. When the connecting wire is 1m, a momentary low voltage may drop up to 10 V Power Error - Main PBA fault (sometimes) - This error is not a fault but occurs during a momentary power failure : When this error code is displayed, the operation restarts from the cycle that was stopped due to the power failure. : If the washing machine is not operating and this error code is displayed, it is displayed to notify that a power failure has occurred. - The signals between the sub and main PBAs are not sensed because of commuication error.
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For USA Error Type Causes Remarks - The washing heater is short-circuited or has a wire disconnected. - The washing heater in the tub has an error. (Contact If the heater has error, temperature sensor fault) no error, this - If the water level sensor operates without water occurs because because water is frozen or for any other reason and of a PBA relay the temperature sensor engaged at the bottom to malfunction. prevent overheating for the washing heater detects a temperature of 100 to 150 ˚C, the washing machine turns the input power off. - This error occurs when the red temperature sensor ERROR! Water Temperature Control Heater Error (Heater Problem at the center of the dry heater operates (at a Relay) temperature higher than 145 ˚C) : Corrective action – Press the button at the center lightly. The washing machine will operate normally. Alternatively, replace the temperature sensor if the temperature sensing is unstable because of functional degradation.
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For USA Error Type Causes Remarks - As laundry causes this error, check the laundry. Unbalance Unbalanced load ERROR! - Find the reason for the unbalance and solve it as Error directed in the user manual. - This occurs when too much foaming is detected. It is also displayed while foaming is removed. When the removal is finished, the normal cycle proceeds. “Sud” Foaming or “SUdS” is displayed when too much foaming is Excessive Suds ERROR! SUdS Detected detected and “End” is displayed when the removal of the foaming is finished. (This is one of the normal operations. It is an error for preventing non-sensing faults.) - Error detected in the Mems PBA or data error detected. Check the wire connections. ERROR! Front MEMS Sensor Problem Replace if necessary. Mems PBA 1. Check the wire connections.
5. PCB DIAGRAM 5-1. MAIN PCB Location Part No. Function Description Location Part No. Function Description PBA Power Supply Supply 120V of AC power. Supply power to the Sub PBA and provides a communications CN10 SUB PBA Connection Port function. Reactor Connection Port Decrease generated noise when the motor is operated. IPM1 Washing Motor Drive IC Switches and supplies the voltages for the motor. Main Relay Be Supplied PBA power when the Power button is pressed. Each Load Connection Port The port to supply power for each electric device. RY13 Washing Heater Relay The switch for the Washing Heater power. Supply power to the MEMS PBA and provides a communications CN11 MEMS PBA Connection Port function.
5-2. CONNECTOR AND RELAY PORT PART DETAILED MANUAL (MAIN PCB) ► CN10 1. Communications Port (Tx) 6. 15V 2. Communications Port (Rx) 7. Main reset signal from SUB 3. Reset Signal ouput 8. Water level signal from SUB 4. 5V 9. Watchdog signal from SUB 5. Ground 10. Empty pin ► CN11 1. 3.3V 2. Chip Select 1 3. Chip Select 2 4. Ouput Signal 5. Input Signal ► CN8...
5-3. SUB PCB (WF520ABP/XAA, WF520ABW/XAA) Location Part No. Function Description Buzzer Circuit Be generated sound when the menu key is pressed or the encoder is operated, the menu is closed. MAIN PBA Connection Port For communications with main PBA. Sensor input Sensing the water level and water temperature. Drum Light Turn on when door is opened. GRAPHIC PBA Connection Port For communications with graphic PBA. PCB Diagram _ 35...
5-4. CONNECTOR PORT PART DETAILED MANUAL-SUB PCB (WF520ABP/XAA, WF520ABW/XAA) ► CN10 1. Communications Port (Rx) 2. Communications Port (Tx) ► CN10 3. Reset Signal ouput 1. Door open/close singnal 4. 5V 2. Empty pin 5. Ground 3. Empty pin 6. 15V 4. Water temperature signal 7. Main reset signal from SUB 5. Ground 6. Water level signal 8. Water level signal from SUB 9. Watchdog signal from SUB 7. Water level signal...
5-5. SUB PCB (WF511ABR/XAA) Location Part No. Function Description Buzzer Circuit Be generated sound when the menu key is pressed or the encoder is operated, the menu is closed. MAIN PBA Connection Port For communications with main PBA. Sensor input Sensing the water level and water temperature. Drum Light Turn on when door is opened. GRAPHIC PBA Connection Port For communications with graphic PBA. PCB Diagram _ 37...
5-6. CONNECTOR PORT PART DETAILED MANUAL-SUB PCB (WF511ABR/XAA) ► CN6 1. Communications Port (Rx) 2. Communications Port (Tx) ► CN5 1. Door open/close singnal 3. Reset Signal ouput 4. 5V 2. Empty pin 3. Empty pin 5. Ground 6. 15V 4. Water temperature signal 7. Main reset signal from SUB 5. Ground 8. Water level signal from SUB 6. Water level signal 9. Watchdog signal from SUB 7. Water level signal...
6-2. WIRING DIAGRAM (WF511ABR/XAA) ■ REFERENCE INFORMATION BLACK BLUE GREEN GRAY NATURAL ORANGE PINK SKYBLU SKYBLUE VIOLET WHITE YELLOW 40 _ Wiring Diagram...
7-4. SUB CONTROL (GRAPHIC) ► This Document can not be used without Samsungs authorization. BUZZER_1 BUZZER_2 BUZZER_2 BUZZER_1 44 _ Schematic Diagram...