Canon C5051 Frequently Asked Questions Manual
Imagerunner series
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Also See for C5051:
- Service manual (1455 pages) ,
- Getting started (252 pages) ,
- Maintenance manual (160 pages)
Related Manuals for Canon C5051
Summary of Contents for Canon C5051
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Page 1: Frequently Asked Questions
Frequently Asked Questions Store this guide next to the machine for future reference. -
Page 2: Table Of Contents
....................... . Can I move the Address Book registered on another Canon machine onto this machine? . - Page 3 Originals, Loading Paper, and Output Settings Can I specify the scan settings from the computer and then store for the original loaded in the machine? ... Can I make copies or send a facsimile of different size originals at the same time? .
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Page 4: Q1 I Want To Make A Rush Copy, But I Cannot Because Of The Long Copy Job
I want to make a rush copy, but I cannot because of the long copy job . You can temporarily stop the current copy job and give priority to a rush copy by using the Interrupt mode . You can also give priority to a rush copy/print from the Status Monitor/Cancel screen . -
Page 5: Q2 When Copying, The Scan Screen For The Next Document Is Displayed. Is There A Way To Not Display This Screen
When copying, the Scan screen for the next document is displayed . Is there a way to not display this screen? If [Job Build] is set, the Scan screen for the next document is displayed . By canceling the Job Build setting, the screen is not displayed . Scan Screen for Next Document ●... -
Page 6: Q3 How Do I Change The Default Settings For The Copy From The Color Mode To The Black Mode
How do I change the default settings for the Copy from the Color mode to the Black mode? You can store the current settings as the default settings from [Change Default Settings] in on the Copy Basic Features screen . If the Black mode is set as the default settings, you can reduce the printing cost . -
Page 7: Q4 I Want To Send The Scanned Originals Via An E-Mail. Which Screen Do I Operate From
I want to send the scanned originals via an e-mail . Which screen do I operate from? You can send an e-mail from [Scan and Send] on the Main Menu screen . ● To set: Press [Scan and Send] → [New Destination] → [E-Mail] → enter the e-mail address → press [OK]. •... -
Page 8: Q5 Can A Mark Be Applied To The Document That Has Been Scanned
Can a mark be applied to the document that has been scanned? The machine can print a stamp on the scanned document by using the Stamp mode . Position at which Position at which stamp is applied stamp is applied Vertical Placement Horizontal Placement ●... -
Page 9: Q6 Do I Need To Enter The Address Of The Recipient Every Time
Do I need to enter the address of the recipient every time? You can store frequently used destination in the Address Book . If the destination is stored beforehand, you do not need to enter the destination every time . ●... -
Page 10: Can I Send A Fax To Multiple Destinations
Can I send a fax to multiple destinations? You can send a fax to multiple destinations at the same time using the following methods . ● From the Fax screen Enter a fax number using (numeric keys), → press [OK] → continue entering the other fax , or numbers →... -
Page 11: Q8 Can I Move The Address Book Registered On Another Canon Machine Onto This Machine
You can use the import and export mode of the Remote UI to move the Address Book. ● Exporting the Address Book from Another Canon Machine: Click [Settings/Registration] → [Import/Export] → [Address Book] → [Export] → select the Address Book → [Start Export] → specify the location to store the file. -
Page 12: Q9 Can You Give Me Information On How To Send To The Smb Server And Specify Its Settings
Can you give me information on how to send to the SMB server and specify its settings? You can specify the settings using the following method . ● Setting the Shared Folder on the Computer-Side: For Windows XP, right-click the new folder → press [Sharing and Security] →... - Page 13 ● Specifying the File Server on the Touch Panel Display: • Specifying the File Server by Host Search: Press [Scan and Send] → [New Destination] → [File] → from the protocol drop-down list, press [Windows (SMB)] → press [Search Host] → on the search criteria screen, enter the IP address for the computer you are using →...
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Page 14: Can I Forward The Data Received Via Fax/I-Fax
Can I forward the data received via fax/I-fax? If you specify the forwarding settings, you can forward received documents that matches the previously set conditions to the Confidential Fax Inbox of this machine, other machines, or the file server . Forward Con dential Fax Inbox... -
Page 15: Q11 When Sending A Fax, Can The Machine Be Set So That The Sender's Fax Number And Name Be Displayed
Date Time Fax Number Name (TTI) Name Page Number FAX (404)XXX-XXXX 03/03/2009 TUE 15:00 CANON SALES Atlanta o ce 001/001 Sender Information ● Registering the Sender's Name: Press (Settings/Registration) → [Function Settings] → [Send] → [Fax Settings] → [Register Sender Name (TTI)] →... -
Page 16: Q12 How Do I Change The Default Settings (Scan Settings And File Format) Of The Scan And Send Basic Features Screen
How do I change the default settings (scan settings and file format) of the Scan and Send Basic Features screen? You can store the current settings as the default settings from on the Scan and Send Basic Features screen . Before Change After Change ●... -
Page 17: Q13 Is There A Way To Prevent A Transmission Error When Sending A Facsimile To A New Destination
Is there a way to prevent a transmission error when sending a facsimile to a new destination? If [Confirm Entered Fax Number] in (Settings/Registration) is set, a screen to enter the number for confirmation is displayed . By entering the number again, you can reduce the risk of transmission error . -
Page 18: Q14 The Quality Of The Image Sent By Fax Is Not Good
The quality of the image sent by fax is not good . Change the scan type or settings according to the type of original . Press [Preview] to check the document before sending . ● To set the Type of Originals and Exposure Settings: Press [Fax] →... -
Page 19: How Do I Register/Edit Destinations In A One-Touch Button
How do I register/edit destinations in a one-touch button? Press [ ] (Register One-Touch Button) on the Fax screen or [One-Touch] on the Scan and Send screen . ● Registering/Editing from the Fax Screen ] (Register One-Touch Button) → select the button to register/edit → press [Register /Edit] → Press [ register/edit the address →... -
Page 20: How Can I Make Use Of Multiple Telephone Lines
How can I make use of multiple telephone lines? You can make use of multiple telephone lines as indicated below . ● Selecting a telephone line when sending Press [Fax] → [Options] → [Set Line] → select the telephoneline you want to use → press [Close]. - Page 21 ● Specifying the lines to use for sending/receiving from [Select TX Line] Press (Settings/Registration) → [Function Settings] → [Send] → [Fax Settings] → [Set Line] → [Select TX Line] → set the line to use for sending in [Priority TX] and the line to use for receiving in [Prohibit TX].
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Page 22: Can I Add An Arbitrary Subject When Sending E-Mail
Can I add an arbitrary subject when sending e-mail? You can enter an e-mail subject in [Subject/Message] in [Options] . ● To set: Press [Scan and Send] → specify the destination → press [Options] → [Subject/Message] → enter the subject → press [OK] → [Close]. •... -
Page 23: Q18 How Do I Change The Storage Period For The Scanned File Stored In The Mail Box
How do I change the storage period for the scanned file stored in the Mail Box? You can change the time until files are automatically erased from [Set/Register Mail Boxes] in (Settings/Registration) . Change the settings, if necessary . You can set the time until the files are automatically erased to 0 (none), 1, 2, 3, 6, 12 hours, 1, 2, 3, 7, 30 days. -
Page 24: How Do I Access The Advanced Box From A Computer
How do I access the Advanced Box from a computer? A If the Advanced Box is opened with SMB, check the following . Press (Settings/Registration) → [Function Settings] → [Store/Access Files] → [Advanced Box Settings] → [Open to Public] → check whether [By SMB] is selected . -
Page 25: How Do I Forward Received Data To The Advanced Box
How do I forward received data to the Advanced Box? Specify an Advanced Box destination registered in the Address Book as the forwarding destination. ● Registering an Advanced Box Destination in the Address Book (Settings/Registration) → [Set Destination] → Press [Register Destinations] →... -
Page 26: Q21 How Do I Set To Create A Booklet With A File In A Mail Box
How do I set to create a booklet with a file in a mail box? A You can create a booklet using the Booklet mode . Specify the following settings . ● To set: Press [Access Stored Files] → [Mail Box] → select a stored document → press [Print] → [Change Print Settings] →... -
Page 27: I Cannot Print Pdf Files. Are Optional Products Required
I cannot print PDF files. Are optional products required? The following optional products are required to print PDF files: ● PS Printer Kit ● Direct Print Kit (for PDF/XPS) ● Direct Print Kit (for PDF) ● Additional Memory Type B (512MB) •... -
Page 28: Q23 When Printing From The Computer, Booklet Was Not Made Even Though Saddle Stitch Booklet Mode Was Set
When printing from the computer, booklet was not made even though saddle stitch booklet mode was set . The Saddle Stitch mode cannot be used if you exceed the maximum number of sheets that can be saddle stitched . In that case, you can use the Divided Booklet mode . -
Page 29: The Content Of The Reverse Side Appears On The Copies
The content of the reverse side appears on the copies . You can erase the background color of the original and prevent the original image on the reverse side of thin originals from appearing on the copies by using [Background Density] . Original Copy ●... -
Page 30: Q25 The Printed Paper Appears Dirty. Also, The Color Appears To Be Different From The Original
The printed paper appears dirty . Also, the color appears to be different from the original . If streaks are printed on the paper or the image is not printed evenly, the inside of the machine may be dirty . Clean the inside of the machine . You can also automatically correct the gradation and color of the image from [Auto Adjust Gradation] . -
Page 31: The Printed Paper Is Warped
The printed paper is warped . If you print an original with many images or an original with a high image density, the paper may become warped . To reduce the warping, try the following . ● Use heavy paper: If you are using thin paper, try changing to with a weight of approximately 80 g/m ●... -
Page 32: Q27 I Had Printed From The Computer, But I Did Not Find The Output. I Am Afraid That Someone May Have Taken It By Mistake
I had printed from the computer, but I did not find the output . I am afraid that someone may have taken it by mistake . You can check the Print Logs from the touch panel display of this machine . If the job is listed as ‘OK’... -
Page 33: Q28 The Edges Are Cut Off When I Perform Copying With Enlargement/Reduction
The edges are cut off when I perform copying with enlargement/reduction . Check the orientation of the paper or set to automatically rotate the paper to ensure it is copied correctly . Specify the following settings . ● Checking the Orientation of the Original Check whether the orientation of the original in the feeder or on the platen glass matches the orientation of the paper loaded in the paper drawer. -
Page 34: Q29 Can I Specify The Scan Settings From The Computer And Then Store For The Original Loaded In The Machine
Can I specify the scan settings from the computer and then store for the original loaded in the machine? It is possible if you are using Windows . Install the Network ScanGear Driver in your computer, and then switch the network scan function to online . ●... -
Page 35: Q30 Can I Make Copies Or Send A Facsimile Of Different Size Originals At The Same Time
Can I make copies or send a facsimile of different size originals at the same time? You can make copies or send a facsimile of different size originals at the same time by using the Different Size Originals mode . The Different Size Originals mode enables you to copy or scan different size originals with the same widths (A3 and A4, or B4 and B5, etc.) or different widths (A3 and B4, or A4 and B5, etc.), together as one group by setting them in the feeder. -
Page 36: Can I Print On The Reverse Side Of The Preprinted Paper
Can I print on the reverse side of the preprinted paper? Load the paper into the Multi-Purpose Tray to print on the reverse side of the preprinted paper . ● To set: Load the side to print on facing down into the Multi-Purpose Tray, select the paper size → press [Next] →... -
Page 37: Can I Output Paper To A Different Tray According To The Function
Can I output paper to a different tray according to the function? You can specify the output tray from [Output Tray Settings] in (Settings/ Registration) . ● To set: Press (Settings/Registration) → [Function Settings] → [Common] → [Paper Output Settings] → [Output Tray Setting] →... -
Page 38: Can I Print On Envelopes
Can I print on envelopes? Load the envelopes to print on the Multi-Purpose Tray . ● To set: Take about five envelopes, fan them, and then stack them together. Place the envelopes on a level surface, and press all the way around the envelopes by hand to remove any air inside. Open the Multi-Purpose Tray, adjust the slide guides, and then load the envelopes, as shown below. -
Page 39: What Are The Types Of Paper That I Can Use
What are the types of paper that I can use? You can load and print on the following paper . Paper Drawer Paper Weight 52 to 209 g/m Types of Paper Thin, Plain, Recycled, Color, Heavy, Pre-Punched, Transparency, Bond, Tab , Envelope Tab paper is available only when the Tab Feeding Attachment Kit is attached to the Paper Drawer 2. -
Page 40: Q35 How Do I Print Data Received Via Fax/I-Fax On Paper Specified In Advance
How do I print data received via Fax/I-Fax on paper specified in advance? You can change the paper source from [Paper Drawer Auto Selection On/Off] in (Settings/Registration) . ● To set: (Settings/Registration) → [Function Settings] → [Common] → [Paper Feed Settings] → [Paper Press Drawer Auto Selection On/Off ] →... -
Page 41: How Can I Manage Documents That Failed To Be Forwarded
How can I manage documents that failed to be forwarded? You can specify how to manage jobs that failed to be forwarded in [Handle Files with Forwarding Errors] in (Settings/Registration) . ● To set: (Settings/Registration) → [Function Settings] → [Receive/Forward] → [Common Settings] → Press [Handle Files with Forwarding Errors] →... -
Page 42: Fax Tx Report
When a fax fails to be sent, both the TX Report and the Fax TX Report are output . Is there a way to not output the Fax TX Report? Disable the Fax TX Report . Specify the following settings . ●... -
Page 43: How Do I Print The Data Received From Specific Destinations Only
How do I print the data received from specific destinations only? You can set the Store/Print Received File mode in Forwarding Settings to print the data received from specific destinations only . ● Printing for Specific Destinations Only (Settings/Registration) → [Function Settings] → Press [Receive/Forward] →... -
Page 44: Q39 What Is The Model Number Of The Staple Cartridge For The Finisher Or The Stamp Cartridge For The Feeder
What is the model number of the staple cartridge for the finisher or the stamp cartridge for the feeder? The consumables for the feeder and finisher are as follows: Product Name: Stamp Ink Cartridge-C Notes: for the feeder Product Name: Staple Cartridge-D/D Notes: for the Booklet Finisher-C1 Product Name: Staple-J Notes: for the Inner Finisher-A1, the Staple Finisher-C1, and the Booklet Finisher-C1... -
Page 45: Q40 I Cannot Remove The Toner Cartridge After The Toner Replacement Cover Is Opened
I cannot remove the toner cartridge after the toner replacement cover is opened . Check the touch panel display . The following screen is displayed . ● To remove the toner cartridge: Press [Remove Toner Cartridges] → the inner cover for the toner to replace opens → follow the instructions on the touch panel display to remove the toner cartridge. -
Page 46: A Paper Jam Has Occurred. How Do I Solve This Problem
A paper jam has occurred . How do I solve this problem? How to clear the paper jam appears on the touch panel display: Follow the instructions to clear the paper jam . ● Fixing Unit (Inside the Main Unit) ●... -
Page 47: Q42 Numbers Such As #751 And #801 Are Displayed On The Touch Panel Display. What Does This Mean
Numbers such as #751 and #801 are displayed on the touch panel display . What does this mean? These are error codes indicating that a job or operation did not complete successfully . This is displayed on the Details screen from [Log] on the Status Monitor/Cancel screen . -
Page 48: I Cannot Print From The Computer. Did The Machine Malfunction
I cannot print from the computer . Did the machine malfunction? Check the following possible causes: Is the network cable disconnected? Is it possible that there is a network problem? Ethernet Cable Is the machine turned ON? Is there a paper jam or a toner shortage? Did you exceed the maximum number of prints set by the Department ID Management? •... -
Page 49: Q44 It Seems As Though Turning Off The Machine Is Different From The Previous Imagerunner. I Am Afraid That This May Be A Wrong Operation
It seems as though turning OFF the machine is different from the previous imageRUNNER . I am afraid that this may be a wrong operation . For the previous imageRUNNER, you needed to press and hold the control panel power switch for more than three seconds before the machine goes to the Shutdown mode . -
Page 50: The Touch Panel Display Becomes Completely Black Automatically
The touch panel display becomes completely black automatically . This is because the Auto Sleep mode is set . ● If the touch panel display is turned OFF: Press the control panel power switch. ● To change the Auto Sleep Time: (Settings/Registration) →... -
Page 51: Q46 I Have Just Sent An Important Document Via Facsimile. Can I Check To Make Sure That It Was Sent Correctly
I have just sent an important document via facsimile . Can I check to make sure that it was sent correctly? You can check the send job status from the Status Monitor/Cancel screen or check that the sent transmission was completed using the Job Done Notice mode . -
Page 52: Can I Restrict The Number Of Color Copies/Prints
Can I restrict the number of color copies/prints? If Department ID Management is used, you can restrict the color output within groups . ● Setting the Department ID Management and Registering the PIN: Press (Settings/Registration) → [Management Settings] → [User Management] → [Department ID Management] →... -
Page 53: Can I Change The Language Displayed On The Touch Panel Display
Can I change the language displayed on the touch panel display? You can change the language displayed from [Language/Keyboard Switch] in (Settings/Registration) . Displayed Language: English Displayed Language: Other ● To set: (Settings/Registration) → [Preferences] → [Display Settings] → [Language/Keyboard Switch Press On/Off ] →... -
Page 54: Q49 Can I Change The Screen Or The Order That The Functions Are Displayed On The Touch Panel Display When The Power Is Turned On
Can I change the screen or the order that the functions are displayed on the touch panel display when the power is turned ON? You can change the default display that appears after the machine is turned ON from [Default Screen at Startup] in (Settings/Registration) . -
Page 55: Q50 I Want To Check The Ip Address For This Machine To Run The Remote Ui, But I Do Not Know How To Check It
I want to check the IP address for this machine to run the Remote UI, but I do not know how to check it . You can check the IP address from the touch panel display of this machine . ●... -
Page 56: Can I Change The Default Settings Of The Printer Driver
Can I change the default settings of the printer driver? You can change the default settings of the printer driver from the computer you are using . This section describes the default settings of the Windows Printer Driver . ● To set: On the [Start] menu, click [Control Panel] →... -
Page 57: Q52 Is There A Way To Adjust The Sound Heard When Fax Sending/Receiving Is Complete
Is there a way to adjust the sound heard when fax sending/receiving is complete? You can use (Volume Settings) on the control panel to adjust the volume . ● To set: Press (Volume Settings) → press [ ] or [ ] to adjust the Alarm Volume and Monitor Volume →... -
Page 58: What Is Meap
What is MEAP? MEAP stands for Multifunctional Embedded Application Platform and is a software platform for the Canon multitasking machines . You can expand the functions or customize them by installing the MEAP application from the computer to the multitasking machine . - Page 60 Index Numerics 2nd Side of 2-Sided Page Handle Files with Forwarding Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
- Page 61 Scan and Send Finished Stamp ................One-Touch .
- Page 64 CANON INC. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan CANON U.S.A., INC. One Canon Plaza, Lake Success, NY 11042, U.S.A. CANON CANADA INC. 6390 Dixie Road Mississauga, Ontario L5T 1P7, Canada CANON EUROPA N.V. Bovenkerkerweg 59-61 1185 XB Amstelveen, The Netherlands (See http://www.canon-europe.com/ for details on your regional dealer)