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HP OMEN Maintenance And Service Manual
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HP OMEN Maintenance And Service Manual

Model numbers 15-ce000 through 15-ce099
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OMEN by HP 15 Notebook PC (model
numbers 15-ce000 through 15-ce099)
Maintenance and Service Guide

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Summary of Contents for HP OMEN

  • Page 1 OMEN by HP 15 Notebook PC (model numbers 15-ce000 through 15-ce099) Maintenance and Service Guide...
  • Page 2 NVIDIA is a are trademark and/or registered bound by the terms of the HP End User License Not all features are available in all editions of trademark of NVIDIA Corporation in the U.S.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................4 Right side ................................4 Left side ................................. 6 Display ..................................9 Keyboard area ..............................10 TouchPad ............................10 Lights ..............................11 Button ..............................12 Special keys ............................13 Action keys ............................
  • Page 8 Downloading a BIOS update ......................85 8 Using HP PC Hardware Diagnostics (UEFI) ....................... 86 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............87 9 Backing up, restoring, and recovering ......................88 Creating recovery media and backups ........................ 88 Creating HP Recovery media (select products only) .................
  • Page 9 Recovering using HP Recovery Manager ................... 90 What you need to know before you get started ............. 90 Using the HP Recovery partition (select products only) ..........91 Using HP Recovery media to recover ................91 Changing the computer boot order ................92 Removing the HP Recovery partition (select products only) .........

  • Page 11: Product Description

    Product description Category Description Product Name OMEN by HP 15 Laptop PC Processors 7th Generation Intel processors Intel® Core i7-7700HQ processor (2.8GHz, turbo up to 3.8GHz, 2400 MHz, 6 MB L3 cache) Intel Core i5-7300HQ processor (2.5 GHz, turbo up to 3.5GHz, 2400 MHz, 6 MB L3 cache)
  • Page 12 Audio and video Support for the following integrated cameras: HP Wide Vision camera: high definition (FHD 1080 by 30 frames/sec), infrared (IR), fixed (no tilt), with activity light HP Wide Vision camera: high definition (HD 720 by 30 frames/sec), fixed (no tilt), with activity light...
  • Page 13 Category Description 150-W Smart AC adapter (using 4.5 mm plug) with localized cable plug support, for use only on models equipped with the Nvidia N17P or AMD R17M GPUs 1 meter power cord 4-cell, 70-Wh, 4.55-Ah, Li-ion battery Security Kensington Lock slot TPM 2.0 support Operating system Preinstalled:...

  • Page 14: External Component Identification

    ● Blinking white: The hard drive or the solid-state drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information.
  • Page 15 Component Description ● Amber: The AC adapter is connected and the battery is charging. ● Off: The battery is not charging. Power connector Connects an AC adapter. Right side...

  • Page 16: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and then ▲ select HP Documentation. Chapter 2 External component identification...
  • Page 17 Component Description NOTE: When a device is connected to the jack, the computer speakers are disabled. Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. NOTE: The audio-in (microphone) jack does not support optional combo devices, such as a headset.
  • Page 18 For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and then ▲ select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 19: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Display...

  • Page 20: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...

  • Page 21: Lights

    Lights Component Description Power light On: The computer is on. ● ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a ●...

  • Page 22: Button

    Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 23: Special Keys

    NOTE: A wireless network must be set up before a wireless connection is possible. OMEN key Opens the OMEN Command Center software. END/PRT SC key Turns the END mode on or off. – or – Prints the screen image.

  • Page 24: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key in combination with the key.

  • Page 25: Bottom

    Bottom Component Description Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Speakers Produce sound.

  • Page 26: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 Item Component Spare part number Display assembly: For display assembly spare part information, see Display assembly subcomponents on page Computer major components...
  • Page 28 Item Component Spare part number Keyboard/top cover (for use only on computer models equipped with a USB 3.x Thunderbolt port) For use internationally 929479-B31 For use in Belgium 929479-A41 For use in Bulgaria 929479-261 For use in Canada 929479-DB1 For use in the Czech Republic and Slovakia 929479-FL1 For use in France 929479-051...
  • Page 29 Item Component Spare part number For use in France 929478-051 For use in Germany 929478-041 For use in Greece 929478-151 For use in Hungary 929478-211 For use in Israel 929478-BB1 For use in Italy 929478-061 For use in Japan 929478-291 For use in Latin America 929478-161 For use in Norway...
  • Page 30 Item Component Spare part number For use only on computer models equipped with an AMD R17M GPU 929467-001 System board Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400- 929486-601 MHz FSB, 6 MB L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17E 6 GB GPU (Generation 1), and the Windows 10 operating system Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400- 929486-001...
  • Page 31 Item Component Spare part number Equipped with an Intel Core i5-7300 2.50-GHz (SC turbo up to 3.5-GHz) processor (2400- 929485-001 MHz FSB, 6 MB L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 4 GB GPU (Generation 0), and a non-Windows 10 operating system Equipped with an Intel Core i5-7300 2.50-GHz (SC turbo up to 3.5-GHz) processor (2400- 929484-601 MHz FSB, 6 MB L3 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 2 GB...
  • Page 32 Item Component Spare part number (18) Battery (4-cell, 70-WHr, 4.55-AH, Li-ion) 917724-855 (19) Bottom cover 929443-001 Chapter 3 Illustrated parts catalog...

  • Page 33: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Bezel: For computer models equipped with an infrared webcam 929446-001 For computer models equipped with a standard webcam 929444-001 Display bracket: Left bracket 929461-001 Right bracket 929460-001 Webcam: For computer models equipped with an infrared webcam 919579-007 For computer models equipped with a standard webcam 919573-009...
  • Page 34 Item Component Spare part number 15.6 in, WLED, UHD, UWVA, eDP+NVSR display panel for use only on models equipped with 920041-002 an Nvidia N17E GPU 15.6 in, WLED, FHD, UWVA, eDP+NVSR display panel for use only on models equipped with 923006-001 an Nvidia N17E GPU 15.6 in, WLED, UHD, UWVA, EDP+PSR display panel for use only on models equipped with an...

  • Page 35: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: For use only on computer models equipped with an Nvidia N17E GPU 835888-001 For use only on computer models equipped with an Nvidia N17P or AMD R17M GPU 917649-850 HDMI to VGA adapter 701943-001 Optical drive 747080-001...
  • Page 36 Component Spare part number For use in North America 920689-001 For use in the People’s Republic of China 920689-014 For use in Saudi Arabia 920689-010 For use in South Korea 267836-008 For use in Switzerland 920689-009 For use in Taiwan 920689-015 For use in Thailand 920689-012...

  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 38: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 39: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 40: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 41: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 42: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as thirteen screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts.

  • Page 43: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.
  • Page 44 Remove the bottom cover (2). Remove the four Phillips PM2.0×5.7 screws (1) that secure the battery to the keyboard/top cover. Lift the battery out of the bottom enclosure (2). To insert the battery, reverse the removal procedures. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 45: Hard Drive

    Hard drive NOTE: The hard drive spare part does not include the hard drive bracket (929561-001) or connector cable (929450-001). Description Spare part number 2 TB, 5400 rpm, 7mm (for use only in a dual storage configuration with the 256 GB solid state drive) 929167-850 2 TB, 5400 rpm + 8 GB NAND Hybrid, 7mm 929167-850...
  • Page 46 Slide the hard drive toward the top of the computer (4), then remove it from the computer. Disassemble the hard drive: Remove the bracket (1) from the sides of the hard drive. Remove the hard drive connector cable (2) from the hard drive. Reverse this procedure to install the hard drive.

  • Page 47: Solid State Drive

    Solid state drive Description Spare part number 512 GB 847110-020 256 GB 847109-023 128 GB 912322-006 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the solid state drive, follow these steps: Shut down the computer.

  • Page 48: Memory Module

    Memory module Description Spare part number 8 GB 862398-850 4 GB 862397-850 2 GB 864271-850 Before removing the memory module, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 49: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as eighty-six screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter.

  • Page 50: Wlan Module

    WLAN module Description Spare part number Realtek RTL8822BE 802.11 ac 2×2 WiFi + BT 4.2 Combo Adapter 915623-001 Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + BT 4.2 Combo Adapter 793840-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the WLAN module, follow these steps: Shut down the computer.
  • Page 51 NOTE: The WLAN module configuration in the computer may not match the illustration exactly. Reverse this procedure to install the WLAN module. Component replacement procedures...

  • Page 52: Speakers

    Speakers NOTE: The speaker spare part kit includes both speakers and the connector cable. Description Spare part number Speaker kit 929477-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the speakers, follow these steps: Shut down the computer.
  • Page 53 Remove the speakers (4) from the computer. Reverse this procedure to install the speakers. Component replacement procedures...

  • Page 54: Memory Card Reader Board

    Memory card reader board NOTE: The memory card reader board spare part kit does not include the connector cable. Description Spare part number Memory card reader board (for use only on computer models equipped with an Nvidia N17E GPU) 929470-001 Memory card reader board (for use only on computer models equipped with an Nvidia N17P GPU) 929471-001 Memory card reader board (for use only on computer models equipped with an AMD R17M GPU)
  • Page 55 Reverse this procedure to install the memory card reader board. Component replacement procedures...

  • Page 56: Touchpad

    TouchPad NOTE: The TouchPad spare part kit includes the TouchPad connector cable, but does not include the TouchPad bracket. Description Spare part number TouchPad board (with connector cable) 929472-001 TouchPad bracket 929462-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the TouchPad, follow these steps: Shut down the computer.
  • Page 57 Remove the TouchPad from the computer (4). Reverse this procedure to install the TouchPad. Component replacement procedures...

  • Page 58: Hinge Covers

    Hinge covers NOTE: The hinge covers are spared separately for the left and right sides. Description Spare part number Left hinge cover 929474-001 Right hinge cover 929475-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the hinge covers, follow these steps: Shut down the computer.

  • Page 59: System Support Brackets

    System support brackets NOTE: The system support brackets are not spared. IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the system support brackets, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer.
  • Page 60 Remove the brackets from the computer (4). IMPORTANT: To avoid damaging the power connector cable, take care during the removal of the system support brackets. Reverse this procedure to install the system support brackets. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 61: Power Connector Cable

    Power connector cable Description Spare part number For use only on computer models equipped with the AMD R17M or Nvidia N17P GPUs 926204-001 For use only on computer models equipped with the Nvidia N17E GPU 938137-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the power connector cable, follow these steps: Shut down the computer.

  • Page 62: Fans

    Fans NOTE: The left and right fans are spared separately. Description Spare part number Left fan 929455-001 Right fan 929456-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the fans, follow these steps: Shut down the computer.
  • Page 63 Remove the fans from the computer (4). Reverse this procedure to install the fans. Component replacement procedures...

  • Page 64: Usb Board

    USB board NOTE: The USB board spare part kit does not include the connector cable. Description Spare part number USB board (for use only on computer models equipped with an Nvidia N17E GPU) 929465-001 USB board (for use only on computer models equipped with an Nvidia N17P GPU) 929466-001 USB board (for use only on computer models equipped with an AMD R17M GPU) 929467-001...
  • Page 65 Remove the USB board from the computer (3). Reverse this procedure to install the USB board. Component replacement procedures...

  • Page 66: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink (for use only on computer models equipped with an Nvidia N17E GPU) 929559-001 Heat sink (for use only on computer models equipped with an Nvidia N17P Generation 1 GPU) 929457-001 Heat sink (for use only on computer models equipped with an Nvidia N17P Generation 0 GPU) 931246-001...
  • Page 67 Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
  • Page 68 Reverse this procedure to install the heat sink. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 69: Power Button Board

    Power button board NOTE: The power button board does not include the power button board connector cable. Description Spare part number Power button board 929468-001 Power button board connector cable 929448-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the power button board, follow these steps: Shut down the computer.
  • Page 70 Remove the power button board from the computer (3). Reverse this procedure to install the power button board. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 71: System Board

    System board Description Spare part number Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400-MHz FSB, 6 MB L3 929486-601 cache, quad core, 45W), a graphic subsystem with an Nvidia N17E 6 GB GPU (Generation 1), and the Windows 10 operating system Equipped with an Intel Core i7-7700 2.80-GHz (SC turbo up to 3.8-GHz) processor (2400-MHz FSB, 6 MB L3 929486-001...
  • Page 72 Description Spare part number Equipped with an Intel Core i5-7300 2.50-GHz (SC turbo up to 3.5-GHz) processor (2400-MHz FSB, 6 MB L3 929485-001 cache, quad core, 45W), a graphic subsystem with an Nvidia N17P 4 GB GPU (Generation 0), and a non- Windows 10 operating system Equipped with an Intel Core i5-7300 2.50-GHz (SC turbo up to 3.5-GHz) processor (2400-MHz FSB, 6 MB L3 929484-601...
  • Page 73 Remove the three Phillips PM2.0×3.4 screws and the Phillips PM1.9×5.7 screw (1). Remove the screw bracket (2). Lift the left edge of the system board at an angle (1) but do not remove the board. Disconnect the USB board connector cable from the underside of the system board (2). Component replacement procedures...
  • Page 74 Remove the system board from the computer at an angle (3). Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 75: Display Assembly

    Display assembly IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the display assembly, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 76 IMPORTANT: To avoid damaging the display assembly or display panel, ensure that the display assembly is supported before removing the hinges. Remove the display assembly from the computer (3). Reverse this procedure to install the display bezel. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 77: Keyboard/Top Cover

    Keyboard/top cover Description Spare part number For use only on computer models equipped with a USB 3.x Thunderbolt port For use internationally 929479-B31 For use in Belgium 929479-A41 For use in Bulgaria 929479-261 For use in Canada 929479-DB1 For use in the Czech Republic and Slovakia 929479-FL1 For use in France 929479-051...
  • Page 78 Description Spare part number For use in Czech Republic and Slovakia 929478-FL1 For use in France 929478-051 For use in Germany 929478-041 For use in Greece 929478-151 For use in Hungary 929478-211 For use in Israel 929478-BB1 For use in Italy 929478-061 For use in Japan 929478-291...
  • Page 79 Fans (see Fans on page 52). Heat sink (see Heat sink on page 56). System board (see System board on page 61). Display assembly (see Display assembly on page 65). Component replacement procedures...

  • Page 80: Display Bezel

    Display bezel Description Spare part number For use only on computer models equipped with an infrared webcam 929446-001 For use only on computer models equipped with a standard webcam 929444-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the display bezel, follow these steps: Shut down the computer.
  • Page 81 Remove the bezel from the display assembly (4). Reverse this procedure to install the display bezel. Component replacement procedures...

  • Page 82: Display Hinges

    Display hinges Description Spare part number Display hinges 929464-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the display hinges, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 83 Remove the hinges from the display assembly (2). Reverse this procedure to install the display hinges. Component replacement procedures...

  • Page 84: Webcam

    Webcam NOTE: The webcam spare part kit includes does not include the webcam cable. Description Spare part number For computer models equipped with an infrared webcam 919579-007 For computer models equipped with a standard webcam 919573-009 Webcam and display cable for use only on models equipped with an infrared webcam and ultra high 929454-001 definition (UHD) panel Webcam and display cable for use only on models equipped with an standard webcam and ultra high...
  • Page 85 Remove the webcam board (2) from the display assembly. NOTE: Due to the adhesive located between the webcam board and the back cover, it may be necessary to move the webcam board from side to side to detach it. Reverse this procedure to install the webcam. Component replacement procedures...

  • Page 86: Display Panel

    Display panel NOTE: The display panel spare part kit does not include the display cable or display panel brackets. Description Spare part number 15.6 in, WLED, FHD, UWVA, eDP display panel for use with AMD R17M GPU 752920-019 15.6 in, WLED, FHD, UWVA, eDP+NVSR display panel for use with N17E GPU 923006-001 15.6 in, WLED, FHD, UWVA, EDP+PSR display panel for use with N17P GPU 930619-001...
  • Page 87 Remove the brackets from the display assembly (2). Remove the four Phillips PM1.9×3.5 screws (1) that secure the display panel to the display assembly. Turn the display panel over face down (2). IMPORTANT: To avoid damaging the display panel or display panel cable, do not remove the display panel from the display assembly at this time.
  • Page 88 Disconnect the display panel cable from the display panel (2) that secure the brackets to the display assembly. Remove the display panel from the display panel assembly (3). Reverse this procedure to install the display panel. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 89: Display Cable And Webcam Cable

    Display cable and webcam cable NOTE: The display cable and webcam cable are spared together in a kit. Description Spare part number Display and webcam cable for use only on models equipped with an ultra high definition (UHD) panel and 929454-001 infrared webcam Display and webcam cable for use only on models equipped with an ultra high definition (UHD) panel and...
  • Page 90 Remove the cable from the back cover (2). Reverse this procedure to install the display cable and webcam cable. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 91: Wlan Antennas

    WLAN antennas NOTE: The WLAN antennas spare part kit includes the cable and antennas. Description Spare part number WLAN cable and antennas 929441-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the WLAN antennas, follow these steps: Shut down the computer.
  • Page 92 Remove the WLAN antenna cable from the back cover (2). Reverse this procedure to install the WLAN antennas. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 93: Back Cover

    Back cover Description Spare part number Back cover (for use only on computer models equipped with an infrared webcam) 938038-001 Back cover (for use only on computer models equipped with a standard webcam) 929442-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement To remove the back cover, follow these steps: Shut down the computer.

  • Page 94: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 95: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 96: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 97: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device.

  • Page 98: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 99: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 100: Restore And Recovery

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 101: Using The Hp Recovery Partition (Select Products Only)

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. You can find contact information from the HP website.

  • Page 102: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 103: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions Width 38.85 cm 15.6 in Depth 27.55 cm 10.8 in Height (front to back) 2.48 cm .98 in Weight 2.57 kg 5.66 lb Input power Operating voltage and current 19.5 V dc @ 7.70 A – 150 W 19.5 V dc @ 10.3 A –...

  • Page 104: 39.6 Cm (15.6-In) Display Specifications

    39.6 cm (15.6-in) display specifications Metric U.S. Dimensions Height 20.77 cm 8.175 in Width 37.78 cm 14.875 in Diagonal 39.62 cm 15.6 in Number of colors Up to 16.8 million Contrast ratio 500:1 (typical) Brightness 200 nits Pixel resolution Pitch 0.252mm x 0.252mm Format 1366×768...
  • Page 105 2 TB hybrid 1 TB *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Hard drive specifications...

  • Page 106: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 107: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 108 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

  • Page 109: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 110: Index

    72 spare part number 21 updating 84 Display panel spare part numbers 48 boot order removal 76 HP PC Hardware Diagnostics (UEFI) changing 92 spare part number 23 using 86 Bottom cover spare part numbers 76 HP Recovery Manager...
  • Page 111 11 USB 3.x SuperSpeed 4 computer 15 power 11 USB 3.x SuperSpeed port with HP PRT SC key 13 RJ-45 (network) status 6, 7 Sleep and Charge 6, 8 TouchPad 11 USB Type-C power connector and...
  • Page 112 54 spare part numbers 21, 37 USB dongle Speakers spare part numbers 25, 26 removal 42 USB Type-C port with HP Sleep and spare part number 19 Charge, identifying 6 spare part numbers 42 USB Type-C power connector and speakers...

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