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Dell Inspiron 5570 Service Manual
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Dell Inspiron 5570 Service Manual

Inspiron 15 5000 series
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See also: Setup and Specifications
Inspiron 15 5000

Service Manual

Computer Model: Inspiron 5570
Regulatory Model: P75F
Regulatory Type: P75F001

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Table of Contents
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Summary of Contents for Dell Inspiron 5570

  • Page 1: Service Manual

    Inspiron 15 5000 Service Manual Computer Model: Inspiron 5570 Regulatory Model: P75F Regulatory Type: P75F001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......12 ..................12 Before you begin ................... 12 Safety instructions ................13 Recommended tools ....................13 Screw list After working inside your computer......18 Removing the optical drive........... 19 ....................19 Procedure Replacing the optical drive........... 21 ....................
  • Page 4 Replacing the battery...........33 ....................33 Procedure ..................33 Post-requisites Removing the memory modules........34 ....................34 Prerequisites ....................34 Procedure Replacing the memory modules........36 ....................36 Procedure ..................36 Post-requisites Removing the wireless card..........37 ....................37 Prerequisites ....................37 Procedure Replacing the wireless card..........39 ....................
  • Page 5 Replacing the coin-cell battery........47 ....................47 Procedure ........47 For computers shipped without optical drive ..................48 Post-requisites Removing the fan............49 ................... 49 Prerequisites ....................49 Procedure Replacing the fan............52 ....................52 Procedure ..................52 Post-requisites Removing the solid-state drive........53 ................... 53 Prerequisites ....................
  • Page 6 Replacing the touchpad..........64 ....................64 Procedure ..................64 Post-requisites Removing the speakers..........65 ................... 65 Prerequisites ....................65 Procedure Replacing the speakers..........67 ....................67 Procedure ..................67 Post-requisites Removing the heat sink..........68 ................... 68 Prerequisites ....................68 Procedure Replacing the heat sink..........70 ....................70 Procedure ..................
  • Page 7 Replacing the display assembly........79 ....................79 Procedure ..................80 Post-requisites Removing the I/O board..........81 .................... 81 Prerequisites ....................81 Procedure ....82 Procedure for computers shipped without optical drive Replacing the I/O board..........84 ....................84 Procedure ..................84 Post-requisites Removing the power-button board......85 ...................
  • Page 8 Removing the power button with fingerprint reader..95 ................... 95 Prerequisites ....................95 Procedure Replacing the power button with fingerprint reader..97 ....................97 Procedure ..................98 Post-requisites Removing the palm rest and keyboard assembly..99 ................... 99 Prerequisites ....................100 Procedure Replacing the palm rest and keyboard assembly..
  • Page 9 Removing the display panel........108 ..................108 Prerequisites ....................108 Procedure Replacing the display panel..........111 ....................111 Procedure ..................112 Post-requisites Removing the display hinges........113 ...................113 Prerequisites ....................113 Procedure Replacing the display hinges........115 ....................115 Procedure ..................115 Post-requisites Removing the display cable......... 116 ...................116 Prerequisites ....................116...
  • Page 10 Replacing the display back-cover and antenna assembly..............121 ....................121 Procedure ..................121 Post-requisites Downloading drivers........... 122 ..............122 Downloading the audio driver ............122 Downloading the graphics driver ............123 Downloading the USB 3.0 driver ..............123 Downloading the Wi-Fi driver ..........123 Downloading the media-card reader driver ..............124 Downloading the chipset driver ............
  • Page 11 ............140 Running the ePSA diagnostics ................. 141 System diagnostic lights ................. 142 Flea power release .................. 143 Wi-Fi power cycle Getting help and contacting Dell.........144 ................144 Self-help resources ..................145 Contacting Dell...

  • Page 12: Before Working Inside Your Computer

    WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.

  • Page 13: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...
  • Page 14 Component Secured to Screw type Quantity Screw image NOTE: Applicable only for computer s shipped with optical drive Base cover Palm rest and M2x4 keyboard assembly Base cover Palm rest and M2.5x7 keyboard assembly Battery Palm rest and M2x3 keyboard assembly Display panel Display back-...
  • Page 15 Component Secured to Screw type Quantity Screw image NOTE: Applicable computer s shipped with discrete configurat ion. Hinges Palm rest and M2.5x5 • keyboard (For assembly comp uters shipp with optic drive) • (For comp uters shipp witho optic drive) Hinge brackets Display back- (M2.5x2.5)
  • Page 16 Component Secured to Screw type Quantity Screw image I/O board Palm rest and M2x4 keyboard assembly Optical-drive Optical drive M2x3 bracket (optional) Optical-drive Palm rest and M2x2 Big connector keyboard Head board (optional) assembly Power-adapter Palm rest and M2x2 port keyboard assembly Power-button...
  • Page 17 Component Secured to Screw type Quantity Screw image Wireless-card System board M2x3 bracket...

  • Page 18: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 19: Removing The Optical Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: Applicable only for computers that are shipped with optical drive. Remove the screw (M2x2) that secures the optical-drive assembly to the base cover.
  • Page 20 Remove the two screws (M2x3) that secure the optical-drive bracket to the optical drive. Remove the optical-drive bracket from optical drive. Pull the optical-drive bezel carefully to remove it from the optical drive.

  • Page 21: Replacing The Optical Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: Applicable only for computers that are shipped with optical drive. Align the tabs on the optical-drive bezel with the slots on the optical drive and snap the optical-drive bezel into place.

  • Page 22: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive (optional). Procedure Loosen the three captive screws on the base cover.
  • Page 23 Remove the six screws (M2.5x7) that secure the base cover to the palm rest and keyboard assembly. Pry the base cover starting from the top-left corner of the computer base.
  • Page 24 Lift the base cover off the palm rest and keyboard assembly. NOTE: The following steps are applicable only if you want to further remove any other component from your computer.

  • Page 25: For Computers Shipped Without Optical Drive

    Disconnect the battery cable from the system board. Press and hold the power button for 5 seconds to ground the computer and drain the flee power. For computers shipped without optical drive Loosen the three captive screws on the base cover. Remove the screw (M2x4) that secures the base cover to the palm rest and keyboard assembly.
  • Page 26 Remove the six screws (M2.5x7) that secure the base cover to the palm rest and keyboard assembly. Pry the base cover starting from the top-left corner of the computer base.
  • Page 27 Lift the base cover off the palm rest and keyboard assembly. NOTE: The following steps are applicable only if you want to further remove any other component from your computer.
  • Page 28 Disconnect the battery cable from the system board.

  • Page 29: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Connect the battery cable to the system board, if applicable. CAUTION: To avoid accidental damage to the power-adapter port, do not press the base cover against the power-adapter port when you snap the base cover to the computer base.

  • Page 30: Post-Requisites

    Place the base cover on the palm rest and keyboard assembly, and snap the base cover into place starting from the power-adapter port. Replace the six screws (M2.5x7) that secure the base cover to the palm rest and keyboard assembly. Replace the screw (M2x4) that secures the base cover to the palm rest and keyboard assembly.

  • Page 31: Removing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive (optional). Remove the base cover.
  • Page 32 Lift the battery off the palm rest and keyboard assembly.

  • Page 33: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly.

  • Page 34: Removing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive (optional). Remove the base cover.
  • Page 35 Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. Remove the memory module from the memory-module slot.

  • Page 36: Replacing The Memory Modules

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory-module slot. Slide the memory module firmly into the slot at an angle.

  • Page 37: Removing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive (optional). Remove the base cover.
  • Page 38 Remove the screw (M2x3) that secures the wireless-card bracket to the system board. Slide and remove the wireless-card bracket from the wireless card. Using a plastic scribe, disconnect the antenna cables from the wireless card. Slide and remove the wireless card from the wireless-card slot.

  • Page 39: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 40: Post-Requisites

    Replace the screw (M2x3) that secures the wireless-card bracket to the wireless card and the palm rest and keyboard assembly. Post-requisites Replace the base cover. Replace the optical drive (optional).

  • Page 41: Removing The Optical-Drive Connector Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive (optional). Remove the base cover.
  • Page 42 Lift the optical-drive connector board along with the cable off the palm rest and keyboard assembly.

  • Page 43: Replacing The Optical-Drive Connector Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw hole on the optical-drive connector board with the screw hole on the palm rest and keyboard assembly.

  • Page 44: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 45: For Computers Shipped Without Optical Drive

    Using a plastic scribe, gently pry the coin-cell battery out of the battery socket on the I/O board. For computers shipped without optical drive Disconnect the coin-cell battery cable from the I/O board.
  • Page 46 Peel the coin-cell battery cable from the palm rest and keyboard assembly.

  • Page 47: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket on the I/O board.

  • Page 48: Post-Requisites

    Connect the coin-cell battery cable to the I/O board. Post-requisites Replace the base cover. Replace the optical drive (optional).

  • Page 49: Removing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive (optional). Remove the base cover.
  • Page 50 Remove the display cable from the routing guides on the fan. Disconnect the fan cable from the system board. Remove the three screws (M2.5x5) that secure the fan to the palm rest and keyboard board assembly.
  • Page 51 Lift the fan off the palm rest and keyboard board assembly.

  • Page 52: Replacing The Fan

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the fan with the screw holes on to the palm rest and keyboard board assembly.

  • Page 53: Removing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
  • Page 54 Slide and remove the solid-state drive from the solid-state drive slot.

  • Page 55: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure Align the notch on the solid-state drive with the tab on the solid-state drive slot.

  • Page 56: Post-Requisites

    Tighten the two captive screws that secure the solid-state drive shield and solid- state drive to the palm rest and keyboard assembly. Post-requisites Replace the base cover. Replace the optical drive (optional).

  • Page 57: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 58 Lift the hard-drive assembly along with its cable off the palm rest and keyboard assembly. Disconnect the interposer from the hard-drive assembly. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
  • Page 59 Lift the hard-drive bracket off the hard drive.

  • Page 60: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Align the screw holes on the hard-drive bracket with the screw holes on the hard drive.

  • Page 61: Removing The Touchpad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive (optional). Remove the base cover.
  • Page 62 Open the latch and disconnect the keyboard back-light cable from the system board. Gently peel the tape that secures the touchpad to the palm rest and keyboard assembly. Remove the four screws (M2x2) that secure the touchpad to the palm rest and keyboard assembly.
  • Page 63 Slide and lift the touchpad off the palm rest and keyboard assembly.

  • Page 64: Replacing The Touchpad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: Ensure that the touchpad is aligned with the guides available on the palm-rest and keyboard assembly, and the gap on either sides of the touchpad is equal.

  • Page 65: Removing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive (optional). Remove the base cover.
  • Page 66 Lift the left speaker, along with the cable, off the palm rest and keyboard assembly.

  • Page 67: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: If the rubber grommets are pushed out when removing the speakers, push them back in before replacing the speakers.

  • Page 68: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 69 Lift the heat sink off the system board.

  • Page 70: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 71: Removing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive (optional). Remove the base cover.
  • Page 72 Lift the power-adapter port, along with its cable, off the palm rest and keyboard assembly.

  • Page 73: Replacing The Power-Adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw hole on the power-adapter port with the screw hole on the palm rest and keyboard assembly.

  • Page 74: Removing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive (optional). Remove the base cover.
  • Page 75 Note the routing of the display cable and remove the cable from its routing guides on the fan and palm rest and keyboard assembly. Remove the five screws (M2.5x5) that secure the left and right hinges to the system board and palm rest and keyboard assembly. NOTE: For computers shipped without optical drive, there is an additional screw on the left hinge.
  • Page 76 Open the hinges. Lift the palm rest and keyboard assembly at an angle.
  • Page 77 Slide and remove the palm rest and keyboard assembly off the display assembly.
  • Page 78 10 After performing all the above steps, you are left with display assembly.

  • Page 79: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on palm rest and keyboard assembly.

  • Page 80: Post-Requisites

    Post-requisites Replace the wireless card. Replace the base cover. Replace the optical drive (optional).

  • Page 81: Removing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. Before removing the I/O board along with the coin-cell battery, it is recommended to note the BIOS setup program’s settings.

  • Page 82: Procedure For Computers Shipped Without Optical Drive

    Lift the I/O board off the palm rest and keyboard assembly. Procedure for computers shipped without optical drive Disconnect the coin-cell battery cable from the I/O board. Open the latch and disconnect the I/O-board cable from the system board. Remove the two screws (M2x4) that secure the I/O board to the palm rest and keyboard assembly.
  • Page 83 Lift the I/O board off the palm rest and keyboard assembly.

  • Page 84: Replacing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts, place the I/O board on the palm rest and keyboard assembly.

  • Page 85: Removing The Power-Button Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive (optional). Remove the base cover.
  • Page 86 Open the left hinge. Open the latch and disconnect the power-button board cable from the system board. Peel off the tape that secures the power-button board to the palm rest and keyboard assembly. Remove the screw (M2x3) that secures the power-button board to the palm rest and keyboard assembly.
  • Page 87 Lift the power-button board, along with the cable, off the palm rest and keyboard assembly.

  • Page 88: Replacing The Power-Button Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the power-button board on the palm rest and keyboard assembly and align the screw hole on the power-button board with the screw hole on the palm rest and keyboard assembly.

  • Page 89: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 90 Open the latch and disconnect the keyboard back-light cable from the system board. Open the latch and disconnect the touchpad cable from the system board. Open the latch and disconnect the hard-drive cable from the system board. Open the latch and disconnect the I/O board cable from the system board. Open the latch and disconnect the finger-print reader cable from the system board.
  • Page 91 Open the right hinge. Remove the screw (M2x4) that secures the system board to palm rest and keyboard assembly.
  • Page 92 Lift the system board off the palm rest and keyboard assembly.

  • Page 93: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 94: Post-Requisites

    Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 95: Removing The Power Button With Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader. Prerequisites...
  • Page 96 Lift the power button with fingerprint reader, along with its cable, off the palm rest and keyboard assembly.

  • Page 97: Replacing The Power Button With Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader. Procedure Using the alignment posts, align and place the power button with fingerprint reader on the palm rest and keyboard assembly.

  • Page 98: Post-Requisites

    Adhere the fingerprint reader cable on the palm rest and keyboard assembly. Post-requisites Replace the system board. Replace the power-button board. Replace the wireless card. Replace the heat sink. Replace the fan. Replace the solid-state drive. Replace the battery. Replace the base cover.

  • Page 99: Removing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive (optional). Remove the base cover.

  • Page 100: Procedure

    Procedure After performing the above steps, we are left with the palm rest and keyboard assembly.

  • Page 101: Replacing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm rest and keyboard assembly on a flat surface. Post-requisites...

  • Page 102: Removing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive (optional). Remove the base cover.
  • Page 103 Remove the display bezel off the display back-cover and antenna assembly.

  • Page 104: Replacing The Display Bezel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the display bezel with the display back-cover and antenna assembly, and then gently snap the display bezel into place.

  • Page 105: Removing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive (optional). Remove the base cover.
  • Page 106 Lift the camera module from the display back-cover and antenna assembly.

  • Page 107: Replacing The Camera

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Connect the camera cable to the camera module. Using the alignment post adhere the camera module on the display back-cover and antenna assembly.

  • Page 108: Removing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive (optional). Remove the base cover.
  • Page 109 Lift the display panel and turn it over. Peel the tape adhering the display cable to the back of the display panel. Lift the latch and disconnect the display cable from the display-panel cable connector.
  • Page 110 Lift the display panel away from the display back-cover and antenna assembly.

  • Page 111: Replacing The Display Panel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display panel on a flat and clean surface. Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable.

  • Page 112: Post-Requisites

    Replace the screws that secure the display panel to the display back-cover and antenna assembly. Post-requisites Replace the display bezel. Replace the display assembly. Replace the wireless card. Replace the base cover. Replace the optical drive (optional).

  • Page 113: Removing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive (optional). Remove the base cover.
  • Page 114 Lift the hinges and brackets off the display back-cover and antenna assembly.

  • Page 115: Replacing The Display Hinges

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the hinges and brackets with the screw holes on the display back-cover and antenna assembly.

  • Page 116: Removing The Display Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive (optional). Remove the base cover.
  • Page 117 Remove the display cable from the display back-cover and antenna assembly.

  • Page 118: Replacing The Display Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Route the display cable through the routing guides on the display back-cover and antenna assembly.

  • Page 119: Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.

  • Page 121: Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a clean and flat surface. Post-requisites...

  • Page 122: Downloading Drivers

    Downloading drivers Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 123: Downloading The Usb 3.0 Driver

    Downloading the USB 3.0 driver Turn on your computer. Go to www.dell.com/support. Click Product support enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 124: Downloading The Chipset Driver

    Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself.
  • Page 125 Click Drivers & downloads → Find it myself. Scroll down the page and expand Network. Click Download to download the network driver for your computer. Save the file, and after the download is complete, navigate to the folder where you saved the network driver file. Double-click the network driver file icon and follow the instructions on screen.

  • Page 126: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 127: Bios Overview

    Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area.

  • Page 128: System Setup Options

    During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 129 General-System Information Processor Information Processor Type Displays the processor type. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Maximum Clock Speed Displays the maximum processor clock speed.
  • Page 130 General-System Information Audio Controller Displays the audio controller information of the computer. Wi-Fi Device Displays the wireless device information of the computer. Bluetooth Device Displays the bluetooth device information of the computer. Battery Information Displays the battery health information. Boot Sequence Boot Sequence Displays the boot sequence.
  • Page 131 System Configuration USB Configuration Enable Boot Support Enable or disable booting from USB mass storage devices such as external hard drive, optical drive, and USB drive. Enable External USB Port Enable or disable booting from USB mass storage devices connected to external USB port. Audio Enable or disable the integrated audio controller.
  • Page 132 Security Password Bypass Bypass the System (Boot) Password and the internal HDD password prompts during a system restart. Password Change Enable or disable changes to the System and Hard Disk passwords when an administrator password is set. Non-Admin Setup Changes Determines whether changes to the setup option are permitted when an administrator password is set.
  • Page 133 Table 8. System setup options—Intel Software Guard Extensions menu Intel Software Guard Extensions Intel SGX Enable Enable or disable Intel Software Guard Extensions. Enclave Memory Size Set the Intel Software Guard Extensions Enclave Reserve Memory Size. Performance Multi Core Support Enable multiple cores.
  • Page 134 Intel Software Guard Extensions Advanced Battery Charge Enable Advanced Battery Charge Configuration Configuration from the beginning of the day to a specified work period. Primary Battery Charge Set the primary battery charge settings with a Configuration preselected custom charge start and stop. Default: Adaptive.
  • Page 135 Auto OS Recovery Control the automatic boot flow for SupportAssist Threshold System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system...

  • Page 136: System And Setup Password

    System and setup password You can create a system password and a setup password to secure your computer. Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 137: Deleting Or Changing An Existing System And Or Setup Password

    Press Esc and a message prompts you to save the changes. Press Y to save the changes. The computer reboots. Deleting or changing an existing system and or setup password Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password.

  • Page 138: Clearing Forgotten Passwords

    Replace the coin-cell battery. Replace the battery. Replace the base cover. Clearing forgotten passwords Contact Dell technical support to clear the forgotten passwords, see www.dell.com/ contactdell.

  • Page 139: Troubleshooting

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.

  • Page 140: Enhanced Pre-Boot System Assessment (Epsa) Diagnostics

    3.0. Running the ePSA diagnostics Turn on your computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow at the bottom left corner. Diagnostics front page is displayed.

  • Page 141: System Diagnostic Lights

    Select the device from the left pane and click Run Tests. If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. System diagnostic lights Power and battery-status light/hard-drive activity light Indicates the battery-charge status or the hard-drive activity.

  • Page 142: Flea Power Release

    Table 14. Diagnostics Light pattern Problem description CPU failure System board: BIOS and ROM failure No memory or RAM detected Memory or RAM failure Invalid memory installed System board or chipset error LCD failure CMOS battery failure PCI or video card or chip failure Recovery image not found Recovery image found but invalid Camera status light: Indicates whether the camera is in use.

  • Page 143: Wi-Fi Power Cycle

    Turn on your computer. Wi-Fi power cycle If your computer is unable to access the internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a Wi-Fi power cycle: Turn off your computer.

  • Page 144: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 15. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Accessing help In Windows search, type Help and Support, and press Enter.

  • Page 145: Contacting Dell

    Enter the Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.

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Inspiron 17 5000

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