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HP 14-ck0 Series Maintenance And Service Manual
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HP 14-ck0 Series Maintenance And Service Manual

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HP 14 Laptop PC
Maintenance and Service Guide

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  • Page 1 HP 14 Laptop PC Maintenance and Service Guide...
  • Page 2 HP End User License Not all features are available in all editions of HP Inc. under license. Intel and Core are Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................5 Right side ................................5 Left side ................................. 6 Display ..................................7 Keyboard area ................................ 8 TouchPad ............................. 8 Lights ..............................9 Button and speakers ......................... 10 Special keys ............................
  • Page 6 Using HP PC Hardware Diagnostics UEFI ......................66 Starting HP PC Hardware Diagnostics UEFI ..................67 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........67 Downloading the latest HP PC Hardware Diagnostics UEFI version ......67 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 7 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ..........................68 Customizing Remote HP PC Hardware Diagnostics UEFI settings ............ 68 8 Backing up, restoring, and recovering ......................70 Creating recovery media and backups ........................ 70 Creating HP Recovery media (select products only) ................. 70 Using Windows tools ............................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP 14 Laptop PC Model numbers: 14-ck0xxx 14g-cr0xxx 14q-cs0xxx 14t-ck000 Processor 8th-generation Intel® Core™ processors: Intel Core i7-8550U Intel Core i5-8250U Intel Core i3-8130U 7th-generation Intel Core processors: Intel Core i3-7020U Intel Pentium® and Celeron® processors:...
  • Page 10 (Intel Pentium and Celeron processors) 64 GB Camera HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0, WDR 720p by 30 frames per second Single digital microphone HP Webcam - VGA camera, indicator LED, USB 2.0, f2.4 640×480 by 30 frames per second...
  • Page 11 Category Description Single digital microphone Audio Audio application name: HP Audio Control Dual speakers Ethernet Ethernet Integrated 10/100/1000 NIC Wireless networking Compatible with Miracast-certified devices Integrated Wireless options with dual antennas (M.2/PCIe): Intel Dual band wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro) (7th and 8th generation Intel Core processors) Realtek RTL8822BE 802.11 ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
  • Page 12 Category Description 45 W Smart, nPFC, right angle, 4.5 mm (models with UMA graphics) 45 W Smart, nPFC, 4.5 mm (Argentina) (models with UMA graphics) Power cord (C5): 1 m, conventional Security Kensington Security Lock Supports Trusted Platform Module (TPM) 2.0 (Infineon, soldered down) Operating system FreeDOS 2.0 Windows 10 Home 64...

  • Page 13: Getting To Know Your Computer

    To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and then select HP ▲ Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 14: Left Side

    Left side Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. USB port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer.

  • Page 15: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 16: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 Getting to know your computer...

  • Page 17: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Keyboard area...

  • Page 18: Button And Speakers

    Button and speakers Component Description Power button When the computer is off, press the button to turn on the ● computer. When the computer is on, press the button briefly to ● initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 19: Special Keys

    Special keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 20: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Icon Description Opens the “How to get help in Windows 10”...

  • Page 21: Bottom

    Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom...

  • Page 22: Labels

    Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Component HP product name Model number Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 23: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 24 Item Component Spare part number Display Not spared NOTE: Displays are not spared as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly subcomponents on page Top cover/keyboard NOTE: For a detailed list of country codes, see Top cover with keyboard on page Keyboard, no backlight, jet black L23239-xx1...
  • Page 25 Item Component Spare part number (11) L23189-001 Heat sink (12) For use in models with Intel Core processors and discrete graphics L23192-001 (13) For use in models with Intel Core processors and integrated UMA graphics L23191-001 (14) For use in fanless models with Intel Pentium and Celeron processors L23190-001 (15) Fan insert (for use in fanless models)

  • Page 26: Cables

    Item Component Spare part number Smoke gray L23217-001 Snow white L23218-001 Cables Item Component Spare part number USB/card reader/power button board cable L23186-001 Display cable HD display panel L23182-001 FHD display panel L23183-001 TouchPad cable L23184-001 TouchPad button board cable L23185-001 Hard drive cable L23187-001...

  • Page 27: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Hinge cover Jet black L23199-001 Natural silver L23200-001 Pale gold L23201-001 Scarlet red L23202-001 Twilight blue L23203-001 Smoke gray L23204-001 Snow white L23205-001 Display bezel L23181-001 Display panel FHD, anti glare L23208-001 FHD, BrightView L23209-001 HD, anti glare...
  • Page 28 Item Component Spare part number HD, BrightView L23211-001 Hinge Kit (includes left and right hinges) For use in models with an HD panel L23194-001 For use in models with an FHD panel L23195-001 Display panel stretchable adhesive tape (not illustrated) L23207-001 WLAN antenna cable (included in Antenna Kit) Single antenna, for use in models with an HD panel...

  • Page 29: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive cover L23219-001 Hard drive cable L23187-001 Hard drive, 7 mm 1 TB, 5400 rpm 762990-005 500 GB, 5400 rpm 778186-005 Solid-state drive (M.2) 512 GB, PCIe, NVMe L23225-001 256 GB, PCIe, NVMe L23224-001 256 GB, SATA-3, TLC L23223-001...

  • Page 30: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter 65 W AC adapter, nPFC, S-3P, 4.5 mm 710412-001 65 W AC adapter, nPFC, SMART, RC, 4.5 mm, EM 913691-850 65 W AC adapter, nPFC, 4.5 mm, for use in Argentina 710340-850 45 W AC adapter, nPFC, SMART, RC, 4.5 mm, non-slim 741727-001 45 W AC adapter, nPFC, for use in Argentina...

  • Page 31: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Phillips P1 magnetic screwdriver ● ● Plastic, non-marking pry tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 32: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 33: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 34: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 35: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 36: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 42 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 37: Bottom Cover

    Bottom cover Description Spare part number Bottom cover, jet black L23174-001 Bottom cover, natural silver L23175-001 Bottom cover, pale gold L23176-001 Bottom cover, scarlet red L23177-001 Bottom cover, twilight blue L23178-001 Bottom cover, smoke gray L23179-001 Bottom cover, snow white L23180-001 Rubber feet, jet black L23212-001...
  • Page 38 Remove the three black Phillips M2.5×6.0 screws (2) from under the rubber feet and the two silver Phillips M2.5×6.0 screws (3) from the bottom corners of the bottom cover. Starting near the power connector, use a plastic tool (1) to pry the bottom cover up to remove it (2). Reverse this procedure to install the bottom cover.

  • Page 39: Battery

    Battery Description Spare part number Battery (3-cell, 48 WHr, 4.212 Ahr) L11119-855 Before removing the battery, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 41: Memory

    Memory Description Spare part number Memory module, 8 GB 862398-855 Memory module, 4 GB 862397-855 Before removing the memory modules, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 42 Align the notched edge of the memory module with the tab in the memory module slot (1). Press the module into the slot until seated (2). Gently press down on the module edges until the side retention clips snap into place (3). Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 43: Hard Drive

    Hard drive Description Spare part number Hard drive, 1 TB, 5400 rpm 762990-005 Hard drive, 500 GB, 5400 rpm 778186-005 Hard drive cover L23219-001 Before removing the hard drive, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 44 If it is necessary to disassemble the hard drive, pull the connector off the rear of the drive (1), and then lift the cover off the drive (2). Reverse this procedure to reassemble and install the hard drive. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 45: Solid-State Drive

    Solid-state drive Description Spare part number 512 GB, PCIe, NVMe L23225-001 256 GB, PCIe, NVMe L23224-001 256 GB, SATA-3, TLC L23223-001 128 GB, SATA-3, TLC L23222-001 Before removing the solid-state drive, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 46: Wlan Module

    WLAN module Description Spare part number Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro) 863934-855 Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855 Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005 Realtek RTL8723DE 802.11 bgn 1x1 WiFi + Bluetooth 4.2 Combo Adapter L21480-005...

  • Page 47: System Board Hook

    System board hook Description Spare part number System board hook L23206-001 NOTE: Located under the battery, a black plastic piece fits around the screw boss next to the memory modules. This “hook” is unsecured and can fall out if you tilt the computer. Use the following image to determine where the hook is properly installed.

  • Page 48: Speakers

    Speakers Description Spare part number Speaker Kit L23221-001 Before removing the speakers, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 49: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board L23197-001 TouchPad button board bracket L23193-001 TouchPad button board cable L23185-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 50: Fan

    Description Spare part number L23189-001 Before removing the fan, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 51: Heat Sink Assembly

    Heat sink assembly Description Spare part number Heat sink for use in models with Intel Core processors and integrated UMA graphics L23192-001 Heat sink for use in models with Intel Core processors and discrete graphics L23191-001 Heat plate for use in fanless models with Intel Pentium and Celeron processors L23190-001 Before removing the heat sink, follow these steps: Shut down the computer.
  • Page 52 Thoroughly clean the thermal material from the surface of the heat sink (1) and associated system board component (2) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. To remove the heat sink assembly from products with discrete graphics: In the order indicated on the heat sink assembly, remove the six Phillips M2.0×3.0 screws (1) that secure the heat sink to the computer.
  • Page 53 Thoroughly clean the thermal material from the surfaces of the heat sink (1)(3) and associated system board components (2)(4) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. To remove the heat plate from fanless models: In the order indicated on the heat plate, remove the four Phillips M2.0×3.0 screws (1) that secure the heat plate to the computer.
  • Page 54 Thoroughly clean the thermal material from the surfaces of the heat sink (1)(3) and associated system board components (2)(4) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Reverse this procedure to install the heat plate or heat sink assembly.

  • Page 55: Touchpad Module

    TouchPad module Description Spare part number TouchPad module L22586-001 TouchPad module cable L23184-001 Before removing the TouchPad module, follow these steps: Shut down the computer. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 56: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Description Spare part number System board for use in models with discrete graphics memory: Intel Core i7-8550U processor with 2 GB of discrete graphics memory L23228-xx1 Intel Core i5-8250U processor with 4 GB of discrete graphics memory...
  • Page 57 Disconnect the following cables from the system board: (1): Hard drive cable (2): Display cable (3): Power connector cable (4): Keyboard backlight cable (5): Keyboard cable (6): TouchPad button board cable (7): USB board cable Remove the black Phillips M2.0×3.0 screw (1), and the three silver Phillips M2.0×2.0 screws (2) that secure the system board to the computer.
  • Page 58 Lift the left side of the system board (1), and then remove it from the computer (2). Reverse this procedure to install the system board. When installing the system board, first insert the bottom (side closest to the display hinge cover) down and into the computer.

  • Page 59: Power Connector Cable (Dc-In)

    Power connector cable (DC-in) Description Spare part number Power connector cable L23188-001 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 60: Usb/Card Reader/Power Button Board

    USB/card reader/power button board Description Spare part number USB/card reader/power button board L23196-001 USB/card reader/power button board cable L23186-001 Before removing the USB/card reader/power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 61: Display Assembly

    Display assembly Full hinge-up displays are not spared. Displays are spared only at the subcomponent level. Before removing the display panel, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 62 Separate the display from the computer (3). Remove the display assembly subcomponents: If it is necessary to replace the display bezel: If you need to remove the display bezel, flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure.
  • Page 63 Detach the camera module (1) from the display back cover. (The module is attached with double- sided adhesive.) The HD camera module is available using spare part number L23237-001. The VGA camera module is available using spare part number L23238-001. Disconnect the cable (2) from the camera/microphone module.
  • Page 64 Pull the tape out from behind the left and right sides of the panel. NOTE: You have to pull on the tape multiple times before it is completely removed. HD and FHD panels: Swing the top edge of the display panel forward and position the panel upside down next to the display enclosure (1).
  • Page 65 To correctly install the stretchable adhesive tape when replacing a narrow bezel FHD display panel, install the tape on the left and right sides of the display enclosure (1) with the end of the tape at the right angle marks (2), and then remove the paper from the tape (3). Display panel stretchable adhesive tape is available using spare part number L23207-001.
  • Page 66 If it is necessary to replace the hinge cover, use a plastic, non-marking tool to pull up on the side of the hinge cover (1), and then remove it (2). Hinge covers are available using the following spare part numbers: L23199-001: Jet black L23200-001: Natural silver L23201-001: Pale gold...
  • Page 67 Remove the display hinges (2). The display hinges are available using spare part number L23194-001 for models with an HD display panel and L23195-001 for models with an FHD display panel. If it is necessary to replace the display panel cable: Release the cable from the retention clips (1) and routing channel built into the bottom edge and sides of the display enclosure.
  • Page 68 Release the antenna from the display enclosure (2). Antennas are available using the following spare part numbers: L23158-001: Single antenna for use in models with an HD panel L23159-001: Dual antennas for use in models with an HD panel L24037-001: Single antenna for use in models with an FHD panel L24038-001: Dual antennas for use in models with an FHD panel Use the following image to determine proper cable routing in the display of the antenna cable (1) and display cable (2).
  • Page 69 L23163-001: Scarlet red, for models with an HD display panel L23164-001: Twilight blue, for models with an HD display panel L23165-001: Smoke gray, for models with an HD display panel L23166-001: Snow white, for models with an HD display panel L23167-001: Jack black, for models with an FHD display panel L23168-001: Natural silver, for models with an FHD display panel L23169-001: Pale gold, for models with an FHD display panel...

  • Page 70: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, no backlight, jet black...

  • Page 71: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 72: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 73: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 74: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 75: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 76: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 77 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

  • Page 78: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 79: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 80: Restore And Recovery

    Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 81: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 82: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 83: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP Recovery media from the HP Recovery partition.

  • Page 84: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Length 234.0 mm 9.21 in Width 335.0 mm 13.19 in Height 19.9 mm 0.78 in Weight With solid-state drive or eMMC 1509.4 g 3.3 lbs With hard drive 1545.7 g 3.4 lbs With solid-state drive and hard drive 1554.0 g 3.43 lbs Input power...

  • Page 85: 35.6-Cm (14.0-In) Display Specifications

    35.6-cm (14.0-in) display specifications Metric U.S. Active diagonal size 35.6-cm 14.0-in Resolution FHD: 1920×1080 HD: 1366×768 Surface treatment Anti-glare BrightView Brightness 220 nits Viewing angle SVA (HD panels) UWVA (FHD panels) Backlight Aspect ratio 16:9 Display panel interface M.2 SATA solid-state drive specifications 128-GB* 256-GB* 512-GB*...

  • Page 86: M.2 Pcie Solid-State Drive Specifications

    M.2 PCIe solid-state drive specifications 128-GB* 256-GB* 512-GB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Interface type ATA-7 ATA-7...

  • Page 87: Hard Drive Specifications

    Hard drive specifications 1-TB* 500-GB* Dimensions Height 7.0 mm or 9.5 mm 7.0 mm Length 100.4 mm 100.6 mm Width 69.9 mm 70.1 mm Weight 107.0 g 92.0 g Interface type SATA SATA Transfer rate Synchronous (maximum) 300 MB/sec 300 MB/sec Security ATA security ATA security...

  • Page 88: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 89 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 90: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 91: Index

    Index bottom cover display panel AC adapter and battery light, removal 29 product description 1 identifying 5 spare part number 17, 29 removal 55 AC adapter, spare part numbers 22 buttons display panel cable action keys left TouchPad 8 removal 59 airplane mode 12 power 10 spare part numbers 59...
  • Page 92 USB SuperSpeed 5 Hinge Kit service 14 power button, identifying 10 spare part number 20 wireless certification 14 power connector HP PC Hardware Diagnostics UEFI WLAN 14 identifying 5 downloading 67 left side components 6 power connector cable starting 67...
  • Page 93 USB flash drive 73 M.2 solid-state drive 78 using HP Recovery media 71 solid-state drive 77 Windows recovery media supported discs, recovery 71 system restore point 70, 71 creating 70 switch screen image action key 12 Windows key, identifying 11...

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