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HP Pavilion 15 Maintenance And Service Manual
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HP Pavilion 15 Maintenance And Service Manual

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HP Pavilion 15 Laptop PC
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Summary of Contents for HP Pavilion 15

  • Page 1 HP Pavilion 15 Laptop PC Maintenance and Service Guide...
  • Page 2 Intel is a U.S. registered trademark of Intel bound by the terms of the HP End User License Not all features are available in all editions of Corporation. Microsoft and Windows are either Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................5 Right side ................................5 Left side ................................. 6 Display ..................................7 Keyboard area ................................ 9 TouchPad ............................. 9 Lights ..............................10 Button, speakers, and vent ....................... 11 Special keys ............................
  • Page 6 Using HP PC Hardware Diagnostics UEFI ......................67 Starting HP PC Hardware Diagnostics UEFI ..................68 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........68 Downloading the latest HP PC Hardware Diagnostics UEFI version ......68 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 7 Using HP Recovery Manager to create recovery media ..............72 Before you begin ......................72 Creating the recovery media ................... 72 Using the HP Cloud Recovery Download Tool to create recovery media .......... 73 Restoring and recovery ............................73 Restoring, resetting, and refreshing using Windows tools .............. 73 Restoring using HP Recovery Manager and the HP Recovery partition ...........
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP Pavilion 15 Laptop PC Model numbers: 15-cw0000~15-cw0999 15z-cw000 Processors AMD® Ryzen™ mobile processors with Radeon™ Vega Graphics: AMD Ryzen 5 2500U processor (2.0-GHz, turbo up to 3.6-GHz, 2-MB L2 cache, 2400-MHz, quad core, 15W) AMD Ryzen 3 2300U processor (2.0-GHz, turbo up to 3.4-GHz, 2-MB L2 cache, 2400-MHz, quad core, 15W)
  • Page 10 M.2, PCIe, NVMe, value, solid-state drive: 512-GB 256-GB Camera HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor, f2.2, 88° wide field of vision 1080p by 30 frames per second Supports Windows Hello Dual array Digital Microphones with appropriate software - beam forming, echo cancellation, noise suppression HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, 88°...
  • Page 11 Integrated wireless options with single antenna (M.2/PCIe): Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) Realtek RTL8723DE 802.11 bgn 1x1 WiFi + Bluetooth 4.2 Combo Adapter External media HP Multi-Format Digital Media Card Reader cards Supports SD/SDHC/SDXC Push-push insertion/removal Internal card One M.2 slot for solid-state drive...
  • Page 12 Category Description 65-W HP Smart AC adapter (EM) with power cord 65-W HP Smart AC adapter with power cord 45-W HP Smart AC adapter with power cord Power cord: 1.0 m conventional power cord with a C5 connector Security Nano security cable slot Support for Trusted Platform Module (fTPM) 2.0...

  • Page 13: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Right side Component Description Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information.

  • Page 14: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 15: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
  • Page 16 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 17: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Keyboard area...

  • Page 18: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 19: Button, Speakers, And Vent

    Button, speakers, and vent Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 20: Special Keys

    Special keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 21: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page ▲ To use an action key, press and hold the key. Icon Description Opens the “How to get help in Windows 10”...

  • Page 22: Bottom

    Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 Getting to know your computer...

  • Page 23: Labels

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component HP product name (select products only) Model number Product ID Serial number...
  • Page 24 Component Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Chapter 2 Getting to know your computer...

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer components Computer components...
  • Page 26 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Top cover with keyboard Natural silver, backlit L24752-xx1 Natural silver, no backlight L24753-xx1 Pale gold, backlit L24754-xx1...
  • Page 27 Item Component Spare part number 256-GB, SATA-3, TLC L29689-001 256-GB, PCIe L29690-001 128-GB, SATA-3, TLC L29688-001 (14) WLAN module: Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855 Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855 Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855...

  • Page 28: Display Assembly Components

    Display assembly components Item Component Spare part number Display bezel: For use on computer models equipped with a FHD infrared camera L23909-001 For use on computer models equipped with an HD non-infrared camera L23908-001 Chapter 3 Illustrated parts catalog...
  • Page 29 Item Component Spare part number IR camera/microphone module (includes display bezel adhesive) L28107-001 HD camera/microphone module (include display bezel adhesive) L28108-001 Display panel (include display bezel adhesive and display rear cover adhesive): FHD, anti glare, UWVA, non-touch L29682-001 FHD, BrightView, UWVA, non-touch L29683-001 FHD, BrightView, UWVA, touch screen L29684-001...

  • Page 30: Mass Storage Devices

    Mass storage devices Item Component Spare part number Solid-state drives (M.2) 512-GB, PCIe L29691-001 256-GB, SATA-3, TLC L29689-001 256-GB, PCIe L29690-001 128-GB, SATA-3, TLC L29688-001 Hard drives (do not include hard drive cable or brackets) 1-TB, 5400-rpm L30422-005 Hard drive brackets L19469-001 Hard drive cable L23889-001...

  • Page 31: Cables

    Cables Item Component Spare part number Card reader board cable L23891-001 USB board cable L23901-001 TouchPad cable L23893-001 Hard drive cable L23889-001 Display cable for use in models with an HD, non-infrared camera (includes display bezel adhesive and display rear cover adhesive) Touch screen L23905-001 Non-touch screen...

  • Page 32: Miscellaneous Parts

    65-W AC adapter (non-PFC, S-3P, 4.5-mm) fro use in Argentina 710340-850 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim) 741727-001 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) for use in Argentina 741553-852 Power cord (C5 connector, 1.0 m): For use in Argentina...

  • Page 33: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Plastic, nonmarking pry tool ● ● Phillips P0 magnetic screw driver Phillips P1 magnetic screw driver ● ● Tweezer Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 34: Electrostatic Discharge Damage

    Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 35: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 36: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 37: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 60 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.
  • Page 38 Remove the three Phillips M2.5×6.0 screws (P1 driver) (2) from under the feet and the three Phillips M2.0×4.0 screws (P0 driver) (3) along the bottom edge of the bottom cover that secure the bottom cover to the computer. Starting under the hinges (1), use a thin plastic tool to disengage the bottom cover from the computer (2).

  • Page 39: Battery

    Battery Description Spare part number 3-cell, 41-WHr, 3.6-AHr, Li-ion battery L11119-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 40: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 41 Separate the display from the computer (3). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Release the top edge of the display bezel (1) from the display assembly. Release the left and right edges of the display bezel (2) from the display assembly. Release the bottom edge of the display bezel (3) from the display assembly.
  • Page 42 L23909-001 - FHD infrared camera ● ● L23908-001 - HD non-infrared camera If it is necessary to replace the camera/microphone module: Disconnect the cable (1) from the camera/microphone module. NOTE: Cables connect to both sides of IR cameras. A single cable connects to only one side of HD cameras.
  • Page 43 The camera/microphone module is available using spare part number L28107-001 for FHD infrared camera/microphone modules. Models with an IR camera If it is necessary to replace the display panel: Use a tweezer to grasp the ends of the tape that secures the display panel to the display rear cover (1).
  • Page 44 Pull the tape out from behind the left and right sides of the panel (2). NOTE: You have to pull on the tape multiple times before it is completely removed. Display panel adhesive tape is available using spare part number L23912-001. Swing the top edge of the display panel (1) up and forward until the panel rests upside down on the keyboard.
  • Page 45 Disconnect the display panel cable (4) from the display panel, and then remove the display panel (5). The display panel is available using the following spare part numbers: L29682-001 – FHD, anti glare, UWVA, non-touch L29683-001 – FHD, BrightView, UWVA, non-touch L29684-001 –...
  • Page 46 If it is necessary to remove the hinge covers, pull up on the sides of the covers to remove them. Hinge covers are available using spare part number L23913-001 for pale gold models and L23914-001 for natural silver models. If it is necessary to remove the display hinges: Remove the six Phillips M2.0×2.5 broad head screws (1) from the bottom of the hinges.
  • Page 47 If it is necessary to remove the display panel cable: Disconnect the cable from the camera module (1). NOTE: Cables connect to both sides of IR cameras. A single cable connects to only one side of HD cameras. Release the cable from the retention clips (2) and routing channel built into the bottom edge of the display back cover.
  • Page 48 Models with an HD camera The display panel cable is available using the following spare part numbers: L23903-001 – non-touch display assembly and an HD camera L23904-001 non-touch display assembly and an infrared camera L23905-001 – touch display assembly and an HD camera L23906-001 –...
  • Page 49 Remove the antennas from the display back cover. The wireless antenna cables and transceivers are available using spare part number L24790-001 for dual antennas and L31502-001 for single antennas. Reverse this procedure to reassemble and install the display assembly. Component replacement procedures...

  • Page 50: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive brackets or the hard drive cable. The hard drive brackets are available using spare part number L19469-001. The hard drive cable is available using spare part number L23889-001 Description Spare part number 1-TB, 5400-rpm...
  • Page 51 If it is necessary to disassemble the hard drive, pull the rubber bracket away from the hard drive (1), remove the two Phillips M3.0×3.0 screws (2), remove the metal bracket (3), and then disconnect the hard drive cable (4). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 52: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 901229-855 Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 863934-855 Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855 Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005...
  • Page 53 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: The WLAN module is designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module. Component replacement procedures...

  • Page 54: Solid-State Drive

    Solid-state drive Description Spare part number 512-GB, PCIe L29691-001 256-GB, SATA-3, TLC L29689-001 256-GB, PCIe L29690-001 128-GB, SATA-3, TLC L29688-001 Before removing the solid-state drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 55: Memory Module

    Memory module NOTE: Primary and expansion memory is installed in a side-by-side configuration in the bottom of the computer. If only one memory module is installed, it must be installed in the socket labeled 1. Description Spare part number 8-MB, DDR4-2400, 1.2-V 862398-855 4-MB, DDR4-2400, 1.2-V 862397-855...
  • Page 56 Remove the memory module (2) by pulling the module away from the slot at an angle. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. NOTE: Memory modules are designed with a notch to prevent incorrect insertion.

  • Page 57: Card Reader Board

    Card reader board Description Spare part number Card reader board L23990-001 Card reader board cable L23891-001 Before removing the card reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 58: Usb Board

    USB board Description Spare part number USB board for use in models with an AMD Ryzen processor L23993-001 USB board for use in models with an AMD A9 processor L23992-001 USB board cable L23901-001 Before removing the USB board, follow these steps: Shut down the computer.

  • Page 59: Touchpad

    TouchPad Description Spare part number TouchPad for use in natural silver models L24934-001 TouchPad for use in pale gold models L24933-001 TouchPad cable L23893-001 TouchPad bracket L23892-001 Before removing the TouchPad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 60 Remove the three Phillips M2.0×2.0 broad head screws (4) that secure the TouchPad to the computer. Remove the TouchPad from the computer (5). Reverse this procedure to install the TouchPad. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 61: Lock Bracket

    Lock bracket Description Spare part number Lock bracket L23902-001 Before removing the lock bracket, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

  • Page 62: Fan(S)

    Fan(s) Description Spare part number Fans for use in models with discrete graphics memory L23895-001 Fan for use in models with UMA graphics memory L27902-001 Before removing the fan(s), follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 63 Remove the fans from the computer (3). Reverse this procedure to install the fan(s). Component replacement procedures...

  • Page 64: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink for use only on computer models equipped with a graphics subsystem with discrete memory L23994-001 Heat sink for use only on computer models equipped with a graphics subsystem with UMA memory L23995-001 Before removing the heat sink, follow these steps: Turn off the computer.
  • Page 65 Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Discrete memory: Thermal paste is used on the heat sink (2), (4) and associated system board components (1), (3).
  • Page 66 Reverse this procedure to install the heat sink. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 67: System Board

    System board NOTE: All system board spare part kits include a processor and replacement thermal material. Description Spare part number System board for use in models with discrete graphics equipped with the following processors: ● AMD A9-9425 processor and 2 GB of discrete video memory L22757-xx1 ●...
  • Page 68 (7) TouchPad cable (8) Display cable (9) Speaker cable Remove the four Phillips M2.0×2.0 screws (1) that secure the system board to the computer. Remove the four Phillips M2.0×4.0 screws (2) that secure the system board to the computer. Lift the system board out of the computer (3). Reverse this procedure to install the system board.

  • Page 69: Speakers

    Speakers Description Spare part number Speakers (include cables) L23900-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

  • Page 70: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 810327-006 Power connector cable EMI tape L28015-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 71: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, backlit, natural silver...

  • Page 72: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 73: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 74: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 75: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 76: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 77: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 78 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 7 Using HP PC Hardware Diagnostics...

  • Page 79: Backing Up, Restoring, And Recovering

    Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.

  • Page 80: Using Hp Recovery Manager To Create Recovery Media

    On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create recovery media on page...

  • Page 81: Using The Hp Cloud Recovery Download Tool To Create Recovery Media

    Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only).

  • Page 82: Recovering Using The Hp Recovery Partition (Select Products Only)

    Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory.

  • Page 83: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 84: Specifications

    Specifications Metric U.S. Computer dimensions Width 361.6 mm 14.24 in Depth 245.6 mm 9.67 in Height 17.9 mm 0.71 in Weight Solid-state drive models 1852 g 4.08 lbs Hard drive models 1927 g 4.25 lbs Solid-state drive + hard drive models 1938 g 4.27 lbs Temperature...

  • Page 85: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 86 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 87: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 88: Index

    Index boot order, changing 75 display back cover, spare part AC adapter and battery light, bottom components 14 numbers 21 identifying 5 bottom cover display components 7 AC adapter, spare part numbers 24 removal 29 display panel action keys spare part number 19, 29 removal 35 airplane mode 13 buttons...
  • Page 89 21, 38 considerations 25 hinge covers labels play action key 13 spare part number 21 Bluetooth 16 ports HP PC Hardware Diagnostics UEFI regulatory 16 HDMI 6 downloading 68 serial number 15 product description 3 starting 68 service 15...
  • Page 90 46 system 73 mute 13 spare part numbers 18, 46 USB flash drive 74 speaker volume action keys 13 using HP Recovery media 72 speakers webcam/microphone module cable recovery media identifying 11 spare part numbers 21 creating using HP Cloud Recovery...

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