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HISTORY INFORMATION FOR THE FOLLOWING MANUAL:
SERVICE / TRAINING MANUAL
ORIGINAL MANUAL ISSUE DATE: 6/2012
Version Date
1.0
6/20/2012
2.0
7/18/2012
Subject
Original Manual Release Date.
New Caution added on page ii.
Updated Service Adjustments section. Replaced pages 17 - 21.
AZ3FK
Chassis
Segment: P-2L
LCD Digital Color TV
Self Diagnosis
Supported model
9-883-894-02
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Table of Contents
Related Manuals for Sony KDL-22EX357
Summary of Contents for Sony KDL-22EX357
- Page 1 Self Diagnosis Supported model HISTORY INFORMATION FOR THE FOLLOWING MANUAL: SERVICE / TRAINING MANUAL AZ3FK Chassis Segment: P-2L ORIGINAL MANUAL ISSUE DATE: 6/2012 Version Date Subject 6/20/2012 Original Manual Release Date. 7/18/2012 New Caution added on page ii. Updated Service Adjustments section. Replaced pages 17 - 21. LCD Digital Color TV 9-883-894-02...
- Page 2 Self Diagnosis Supported model SERVICE / TRAINING MANUAL AZ3FK Chassis Segment: P-2L LCD Digital Color TV KDL-32EX357 9-883-894-02...
- Page 3 MODEL LIST MODEL COMMANDER DESTINATION MODEL COMMANDER DESTINATION KDL-22EX357 RM-YD081 COLOMBIA KDL-40EX457 RM-YD081 COLOMBIA KDL-40EX458 RM-YD081 COLOMBIA KDL-32EX357 RM-YD081 COLOMBIA KDL-32EX358 RM-YD081 COLOMBIA 9-883-894-02...
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Page 4: Table Of Contents
TABLE OF CONTENTS Cautions and Warnings ...................ii LCD Panel Removal ..................18 KDL-22EX357 Only ................18 Section 1 - Features and Overview ..............1 KDL-32EX357/32EX358/40EX457/40EX458 Only .........19 Features ......................1 Reattaching the Bezel to the LCD Panel ..........20 Specifications ....................1 Cleaning the LCD Panel .................20 Chassis Overview ..................3... -
Page 5: Cautions And Warnings
NOTE: Do not modify the original design without obtaining written permission from the manufacturer or you will void the original parts and labor warranty. ATTENTION For safety reasons, component level repair of the Power Supply Boards and/or the Inverter Boards is prohibited. KDL-22EX357/32EX357/32EX358/40EX457/40EX458... - Page 6 Damaging the wires may cause a short. Protect the panel from ESD to avoid damaging the electronic circuit (C-MOS). 10. During the repair, DO NOT leave the Power On for more than 1 hour while the TV is face down on a cloth. KDL-22EX357/32EX357/32EX358/40EX457/40EX458...
- Page 7 Using any of these harsh cleaners may result in permanent damage to the screen. Do Not spray water or detergent directly onto the TV screen. If liquid drips into the bottom of the screen it may cause a failure. KDL-22EX357/32EX357/32EX358/40EX457/40EX458...
- Page 8 0.5 mA (500 microamperes). Leakage current can be measured by any one of three methods. A commercial leakage tester. Follow the manufacturers’ instructions provided with the tester. A battery-operated AC milliammeter. Figure B. Checking for earth ground. KDL-22EX357/32EX357/32EX358/40EX457/40EX458...
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Page 9: Section 1 - Features And Overview
SECTION 1 - FEATURES AND OVERVIEW FEATURES SPECIFICATIONS The AZ3FK chassis is one of several designs for the 2012 model line of Sistema Sony Bravia® LCD televisions. This manual covers the following models: Sistema de TV Analógico: NTSC Digital: DVB-T KDL-22EX357... - Page 10 SECTION 1 - FEATURES AND OVERVIEW Nombre de modelo KDL-40EX458 KDL-32EX358 KDL-22EX357 KDL-40EX457 KDL-32EX357 Corriente y otras especi caciones Requisitos de alimentación 110-240 V CA, 50/60 Hz Consumo energético en uso en espera Menos de 0,2 W con 120 V CA y con 240 V CA menos de 0,3 W Tamaño de pantalla*...
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Page 11: Chassis Overview
GL5 Board for the 40” models), the IR Board (H Board), the Switch Unit, and the LCD Panel Assembly which includes the TCON Board. NOTE: For connector part number information, refer to “Connectors” on page 21. For Wire Dressing information, refer to “Wire Dressing” on page SWITCH UNIT BOARD LAYOUT FOR ALL MODELS KDL-22EX357/32EX357/32EX358/40EX457/40EX458... -
Page 12: Overall Circuit Description
HDMI Input and Switching: The customer can select the HDMI1 through This board contains the power, channel and volume up/down, and menu HDMI4 input. Each HDMI input contains a dedicated EDI NVM (not shown) buttons. to provide display information data to any device connected via the HDMI inputs. KDL-22EX357/32EX357/32EX358/40EX457/40EX458... -
Page 13: Lcd Panel Assembly
The TCON Board communicates between the LCD Panel and the microprocessor on the Main Board. NOTE: The TCON Board is not available as a replacement part for all models. To determine if the TCON Board is available as a replacement part, refer to the LCD Panels Manual. KDL-22EX357/32EX357/32EX358/40EX457/40EX458... -
Page 14: Section 2 - Troubleshooting
● TV turns on and off by itself LED OFF 0.3 sec. 3 sec. ● Loss of color ● Internet connectivity ● Certain features not working correctly Standby LED (photo or video file viewing) LED DISPLAY & BLINK COUNT KDL-22EX357/32EX357/32EX358/40EX457/40EX458... -
Page 15: Viewing The Self Check Diagnosis History
The 5X blink protection mode indicates a communications error with the timing control circuits (TCON Board) has occurred. If the TCON Board is available for replacement, replace it, if not, replace the LCD Panel Assembly. In rare cases a loose or defective LVDS cable could also be the cause. KDL-22EX357/32EX357/32EX358/40EX457/40EX458... -
Page 16: Triage Chart
*NOTE: REFER TO LCD PANEL SERVICE * TV Immediate Shuts Off After Power ON & 7X **Backlight Turns ON before TV Shuts Off MANUAL IN REFERENCE LIBRARY DATABASE ***Backlight Does NOT Turn ON before TV Shuts FOR CORRECT REPLACEMENT PARTS BASED KDL-22EX357/32EX357/32EX358/40EX457/40EX458... -
Page 17: Section 3 - Flow Charts And Diagrams
HDMI 3 A/V PROCESS HDMI 4 PC HD15 LCD PANEL, TCON, & LVDS LED BACKLIGHTS USB 1 USB 2 Ethernet IR BOARD SWITCH UNIT IR RX POWER SUPPLY AC IN GE22 (22") GL8 (32") GL5 (40") OVERALL BLOCK DIAGRAM KDL-22EX357/32EX357/32EX358/40EX457/40EX458... -
Page 18: No Power
5, 7, 9 AC_OFF_DET POWER_ON AUDIO_12V AUDIO_12V DIMMER AUDIO_GND BL_ERR 6, 7 REG12V_GND BL_ON 8, 9 REG12V TCON_12V BL_ERR AC_FF_DET BL_ON TCON_ON DIMMER STBY 3.3V POWER_ON TCON_12V GE22 (22") TCON_ON GL8 (32") GL5 (40") POWER AND CONTROL BLOCK DIAGRAM KDL-22EX357/32EX357/32EX358/40EX457/40EX458... - Page 19 Is standby LED High (3.3V) Protection Shutdown Main Board* blinking? on pin 2? flowchart Power Supply Board* Power Supply Board* NO POWER FLOWCHART *For Part Number information, Refer to “Section 4 - Disassembly/Part Number Information” on page KDL-22EX357/32EX357/32EX358/40EX457/40EX458...
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Page 20: Standby Led Blinking
Board* Main Board* Check room After a While temperature and ventilation around unit Immediately Main Board* “SONY” logo Power Supply appears before LCD Panel* Board* shutdown? LCD Panel* PROTECTION SHUTDOWN FLOWCHART *For Part Number information, Refer to “Section 4 - Disassembly/Part Number Information” on page... -
Page 21: No Video
TCON while unit Any flashes is running. This seen on LCD Panel* may need to be screen? done more than once Main Board* NO VIDEO FLOWCHART *For Part Number information, Refer to “Section 4 - Disassembly/Part Number Information” on page KDL-22EX357/32EX357/32EX358/40EX457/40EX458... - Page 22 Any horizontal LCD Panel* lines? Any single or LCD Panel* isolated vertical lines? More than 1 LCD Panel* vertical band? TCON Board* VIDEO DISTORTION FLOWCHART *For Part Number information, Refer to “Section 4 - Disassembly/Part Number Information” on page KDL-22EX357/32EX357/32EX358/40EX457/40EX458...
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Page 23: Section 4 - Disassembly/Part Number Information
(KDL-40EX457/40EX458 ONLY) (SCREWS TO ATTACH TABLE-TOP STAND TO LCD TV) For product protection and safety reasons, Sony strongly recommends that you use the screws provided with the TV. CAUTION: These screws cannot be used to secure the TV to the Wall Mount Brackets. -
Page 24: Main Board (A) And Power Supply Board (Ge22/Gl5/Gl8) Removal
KDL-22EX357 ONLY NOTE: The components identified by a red outline and a mark contain A Remove screws and disconnect connectors from A Board. Detach the Side Bracket from A Board. -
Page 25: Kdl-32Ex357/32Ex358/40Ex457/40Ex458 Only
4-297-996-51 SHEET, INSULATION (GL6) SOFTWARE TO THE LATEST VERSION (KDL-40EX457/40EX458 ONLY) 1-895-264-91 A BOARD, COMPLETE ORDER THIS PART WHEN REPLACING THE LCD PANEL (KDL-40EX458 ONLY) AFTER REPLACING THE MAIN BOARD, YOU MUST UPDATE THE SOFTWARE TO THE LATEST VERSION KDL-22EX357/32EX357/32EX358/40EX457/40EX458... -
Page 26: Lcd Panel Removal
See Appendix A: Encryption Key Components in the back of this manual. KDL-22EX357 ONLY A Remove screws from LCD Bracket, then release Bezel clips and gently lift up LCD Panel to detach from Bezel. Use CAUTION to avoid breaking the Bezel clips... -
Page 27: Kdl-32Ex357/32Ex358/40Ex457/40Ex458 Only
INFORMATION REFER TO THE LCD PANELS SERVICE MANUAL (KDL-32EX358 ONLY) 4-420-102-01 BEZEL (40IRSF) 4-299-512-01 BRACKET, PANEL (H) (KDL-40EX457 ONLY) 4-299-509-01 BRACKET, PANEL (V) 4-420-102-11 BEZEL (40IRSF) 4-419-890-01 FRAME, BOTTOM (32IRSF) (KDL-40EX458 ONLY) (KDL-32EX357/32EX358 ONLY) 4-419-891-01 FRAME, BOTTOM (40IRSF) FIGURE 1 FIGURE 2 (KDL-40EX457/40EX458 ONLY) KDL-22EX357/32EX357/32EX358/40EX457/40EX458... -
Page 28: Reattaching The Bezel To The Lcd Panel
Using any of these harsh cleaners may result in permanent damage to the screen. Double-Sided Tape Placement for 40” Models Only Do Not spray water or detergent directly onto the TV screen . If liquid drips into the bottom of the screen it may cause a failure. KDL-22EX357/32EX357/32EX358/40EX457/40EX458... -
Page 29: Connectors
DESCRIPTION [ASSEMBLY INCLUDES] REF. NO. PART NO. DESCRIPTION [ASSEMBLY INCLUDES] 1-910-106-19 CONNECTOR ASSEMBLY22MB-H/KEY/SP14P 1-910-106-18 CONNECTOR ASSEMBLY 22 MB-PSU 15P (KDL-22EX357 ONLY) (KDL-22EX357 ONLY) 1-910-106-24 CONNECTOR ASSEMBLY32MB-H/KEY/SP14P 1-910-106-23 CONNECTOR ASSEMBLY 32 MB-PSU 15P (KDL-32EX357/32EX358 ONLY) (KDL-32EX357/32EX358 ONLY) 1-910-106-28 CONNECTOR ASSEMBLY40MB-H/KEY/SP14P 1-910-106-27... -
Page 30: Accessories And Packaging
FLYER, SAFETY 4-437-132-01 GEAR, SCREW M3X5 4-428-003-31 GUIDE, QUICK SET UP 4-427-844-31 MANUAL, INSTRUCTION 4-416-690-11 SUPPLEMENT(STAND INSTALLATION) A-1890-428-A ACCESSORY ASSEMBLY CO1 OPTIONAL ACCESSORIES PART NO. DESCRIPTION 4-414-470-01 SUPPORT BELT KIT REMOTE COMMANDER PART NO. DESCRIPTION 1-489-991-11 REMOTE COMMANDER (RM-YD081) KDL-22EX357/32EX357/32EX358/40EX457/40EX458... -
Page 31: Wire Dressing
SECTION 4 - DISASSEMBLY/PART NUMBER INFORMATION WIRE DRESSING BOARD LAYOUT FOR ALL MODELS KDL-22EX357/32EX357/32EX358/40EX457/40EX458... -
Page 32: Section 5 - Updates And Adjustments
Most customers who own computers and other digital devices are familiar with and are accustomed to updating the software in their products. If a customer contacts the Sony Customer Support Center and it is deemed to be correctable with a software update, the issue is handled at the customer level. -
Page 33: Software Update Responsibility
Certain features not working correctly is to access the Contact Sony screen by using the customer menu. (photo or video file viewing) Contact Sony Please contact Sony directly if you have questions on the use of your television con: Website Support: www.sony.com/tvsupport... -
Page 34: Overview
Board are replaced. DISPLAY POWER Channel Volume UPDATING THE SOFTWARE POWER After replacing the Main Board, LCD Panel, or TCON Board, you MUST UPDATE the SOFTWARE to the latest version. DISPLAY NAVIGATION BUTTONS SELECT BUTTON VOLUME+ RM-YD081 KDL-22EX357/32EX357/32EX358/40EX457/40EX458... -
Page 35: Completing Service Requirements When Replacing The Main Board
Wide Band Tuning >> Range Scan… >> Self diagnosis history >> Status Information… >> LVDS Spectrum(%0) <[ ]> Panel Selection <[ LTY320AN03 ]> SERIAL NUMBER EDIT MODEL NAME EDIT [</>]Set [Home] Exit Then press to view the Status Information screen. KDL-22EX357/32EX357/32EX358/40EX457/40EX458... -
Page 36: Selecting The Panel Id Code
If the latest software is installed, proceed to Selecting the Panel ID Code. Model Name Panel Code Panel Type Panel ID b. If the latest software is not installed, update the software and then proceed to Selecting the Panel ID KDL-22EX357 15_LED_WXGA_CMI_22 V216B1LE3 Code. KDL-32EX357 16_LED_WXGA_SLCD_32 SLCD LTY320AN03... -
Page 37: Adding The Serial Number
[</>]Set [Home] Exit MODEL NAME EDIT 16. Press to be able to select the first digit. [</>]Set [Home] Exit CAUTION: The Serial Number can only be selected once. Be sure to verify the information is correct before saving the changes. KDL-22EX357/32EX357/32EX358/40EX457/40EX458... -
Page 38: Adding The Model Name
; Verified Status Information [</>]Set [Home] Exit ; Selected the Panel ID Code ; Added the Serial Number CAUTION: The Model Name can only be selected once. Be sure to verify the information is correct before saving the changes. KDL-22EX357/32EX357/32EX358/40EX457/40EX458... -
Page 39: Completing Service Requirements When Replacing The Lcd Panel
SERIAL NUMBER EDIT 5001692 MODEL NAME EDIT KDL-32EX357 MODEL NAME EDIT KDL-32EX357 [</>]Set [Home] Exit [</>]Set [Home] Exit Verify the Model Name is correct before proceeding to the next step. 28. When the complete model name is displayed, press KDL-22EX357/32EX357/32EX358/40EX457/40EX458... -
Page 40: Verifying The Panel Id Code
SOFTWARE to the latest version. Verify the latest software is installed Model Name Panel Code Panel Type Panel ID before proceeding to the service adjustments. For instructions refer to the section “Viewing the Status KDL-22EX357 15_LED_WXGA_CMI_22 V216B1LE3 Information” on page 27. Do one of the following: KDL-32EX357 16_LED_WXGA_SLCD_32 SLCD... -
Page 41: Accessing Factory Adjustment Mode
Site Air Channels <[ ]> Site Cable Channels <[ ]> System FW v2.500 Model Name KDL-32EX357 Serial Number 5001692 Picture Quality v1.0000 Audio Quality AQ1.0000 Panel Info LTY320AN03 EDID Version HDMI: 1.3 / VGA: 1.3 Factory Version v2.500 [</>]Set [EXIT] Exit KDL-22EX357/32EX357/32EX358/40EX457/40EX458... -
Page 42: Adjusting The Color Temperature
NOTE: Changes to the data value must be saved within EDID Version HDMI: 1.3 / VGA: 1.3 the Temperature type selected before making changes to Factory Version v2.500 one of the other Temperature types. [</>]Set [EXIT] Exit to access Color Temp adjustments. Press KDL-22EX357/32EX357/32EX358/40EX457/40EX458... - Page 43 [</>]Set [EXIT] Exit 10. Press to select the option: W/B. and press 11. Do one of the following: a. To make changes to one of the other Temperature types, repeat steps 5 through 10. HOME b. To exit Factory mode, press KDL-22EX357/32EX357/32EX358/40EX457/40EX458...
- Page 44 Sony Electronics Reproduction in whole or part without written permission is prohibited. All rights reserved Sony Corporation English 2012FJ74WEB-1 Sony LCSC Printed in USA Technical Services 9-883-894-02 © 2012.6 Service Publication Department KDL-22EX357/32EX357/32EX358/40EX457/40EX458...
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Page 45: Appendix A: Encryption Key Components
APPENDIX A: ENCRYPTION KEY COMPONENTS Encryption key components developed by Sony Corporation contain confidential information, and shall be handled under the non-disclosure obligations provided in the applicable agreement with Sony Corporation (and/or its subsidiary). As part of this agreement specific instructions must be adhered to whenever a Circuit Board containing encryption key components is repaired and/or replaced pursuant to the following: In the service manual the Circuit Board(s) containing encryption key components shall be identified with a red outline and a .