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Dell Inspiron 24 5000 All-in-One Service Manual
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Dell Inspiron 24 5000 All-in-One Service Manual

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Inspiron 24 5000 All-in-One
Service Manual
Computer Model: Inspiron 24-5477
Regulatory Model: W20C
Regulatory Type: W20C001

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Summary of Contents for Dell Inspiron 24 5000 All-in-One

  • Page 1 Inspiron 24 5000 All-in-One Service Manual Computer Model: Inspiron 24-5477 Regulatory Model: W20C Regulatory Type: W20C001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Before working inside your computer......................9 Before you begin ................................9 Safety instructions................................9 Recommended tools................................ 10 Screw list................................... 10 2 After working inside your computer......................12 3 Technical overview............................13 Inside view of your computer............................13 System-board components............................. 14 4 Removing the stand.............................
  • Page 4 12 Removing the system-board shield......................29 Prerequisites..................................29 Procedure..................................29 13 Replacing the system-board shield......................30 Procedure..................................30 Post-requisites..................................30 14 Removing the camera..........................31 Prerequisites..................................31 Procedure..................................31 15 Replacing the camera..........................33 Procedure..................................33 Post-requisites..................................34 16 Removing the base panel..........................35 Prerequisites..................................35 Procedure..................................35 17 Replacing the base panel..........................
  • Page 5 24 Removing the antennas..........................44 Prerequisites..................................44 Procedure..................................44 25 Replacing the antennas..........................45 Procedure..................................45 Post-requisites..................................45 26 Removing the side I/O-board........................46 Prerequisites..................................46 Procedure..................................46 27 Replacing the side I/O-board........................48 Procedure..................................48 Post-requisites..................................49 28 Removing the headset port........................50 Prerequisites..................................50 Procedure..................................50 29 Replacing the headset port........................51 Procedure..................................
  • Page 6 36 Removing the solid-state drive/Intel Optane....................61 Prerequisites..................................61 Procedure..................................61 37 Replacing the solid-state drive/Intel Optane....................62 Procedure..................................62 Post-requisites..................................62 38 Removing the fan............................63 Prerequisites..................................63 Procedure..................................63 39 Replacing the fan............................64 Procedure..................................64 Post-requisites..................................64 40 Removing the heat sink..........................65 Prerequisites..................................65 Procedure..................................
  • Page 7 Post-requisites..................................76 48 Removing the display panel........................77 Prerequisites..................................77 Procedure..................................77 49 Replacing the display panel........................80 Procedure..................................80 Post-requisites..................................82 50 Removing the middle frame........................83 Prerequisites..................................83 Procedure..................................83 51 Replacing the middle frame........................85 Procedure..................................85 Post-requisites..................................86 52 Removing the display-assembly base......................87 Prerequisites..................................
  • Page 8 Running the ePSA diagnostics..........................102 Display built-in self test..............................102 Diagnostics..................................102 Wi-Fi power cycle................................103 Flea power release................................104 57 Getting help and contacting Dell......................105 Self-help resources.................................105 Contacting Dell................................105 Contents...

  • Page 9: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 10: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #1 • Plastic scribe Screw list The following table provides the list of screws that are used for securing different components to the computer. Table 1. Screw list Component Secured to Screw type...
  • Page 11 Component Secured to Screw type Quantity Screw image Side-I/O board Display-assembly base M2.5x3.5 Headset port Display-assembly base M3x5 Antenna modules Display-assembly base M2x2.5 Retractable-camera Display-assembly base M3x5 assembly door Retractable-camera bezel Retractable-camera M3x5 assembly System board Display-assembly base M3x5 Power-adapter port Display-assembly base M3x5 Display panel...

  • Page 12: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer. Replace any media cards, discs, or any other parts that you removed before working on your computer.

  • Page 13: Technical Overview

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Inside view of your computer NOTE: The appearance of heat sink differs depending on the graphics configuration you ordered.

  • Page 14: System-Board Components

    System-board components power-adapter port connector display-backlight cable camera-cable connector M.2 PCIe/SATA slot fan-cable connector low pin count debug header memory-module slots (2) service mode jumper CMOS clear jumper hard-drive connector password clear jumper coin-cell battery side-I/O board connector side-I/O power connector headset-port board connector speaker-cable connector microphone-cable connector...

  • Page 15: Removing The Stand

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The following procedure applies only to computers that are shipped with an articulating stand.
  • Page 16 Remove the two screws (M3x5) that secure the stand to the back cover. Slide and lift the stand off the back cover. Removing the stand...

  • Page 17: Replacing The Stand

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The following procedure applies only to computers that are shipped with an articulating stand.
  • Page 18 Snap the tabs on the stand cover into the slots on the back cover. Replacing the stand...

  • Page 19: Removing The Back Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisite Remove the stand. Procedure Press the tab on the back cover and push it in the direction shown to release the back cover from the latch on the system-board shield.

  • Page 20: Replacing The Back Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the back cover on the middle frame and align the tabs on the back cover with the slots on the middle frame.

  • Page 21: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 22 Removing the hard drive...

  • Page 23: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 24: Post-Requisites

    Post-requisites Replace the back cover. Replace the stand. Replacing the hard drive...

  • Page 25: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 26 Using your fingertips, spread apart the securing clips at each end of the memory-module slot until the memory module pops up. Slide and remove the memory module from the memory-module slot. Removing the memory modules...

  • Page 27: Replacing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory-module slot.

  • Page 28: Post-Requisites

    Post-requisites Replace the back cover. Replace the stand. Replacing the memory modules...

  • Page 29: Removing The System-Board Shield

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.

  • Page 30: Replacing The System-Board Shield

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align and place the screw holes on the system-board shield with the screw holes on the display-assembly base.

  • Page 31: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 32 Remove the three screws (M3x5) that secure the retractable-camera bezel to the retractable-camera bracket. Lift the retractable-camera bezel off the retractable-camera assembly. Release the camera module from the tab and lift the camera module along with the camera bracket and camera cable, off the retractable-camera assembly.

  • Page 33: Replacing The Camera

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the camera module along with the camera bracket and camera cable in the slot on the retractable-camera assembly and snap it in place.

  • Page 34: Post-Requisites

    Slide and place the retractable-camera bracket on the middle frame. Align the screw holes on the retractable-camera bracket with the screw holes on the middle frame and then replace the two screws (M3x5) that secure the retractable-camera assembly bracket to the middle frame. Align and place the retractable-camera assembly door on the middle frame.

  • Page 35: Removing The Base Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 36 Removing the base panel...

  • Page 37: Replacing The Base Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the tabs on the base panel with the slots on the middle frame.

  • Page 38: Removing The Rear-I/O Bracket

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.

  • Page 39: Replacing The Rear-I/O Bracket

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the slots on the rear-I/O bracket with the ports on the system board.

  • Page 40: Removing The Microphones

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.

  • Page 41: Replacing The Microphones

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align and place the microphone modules (4) to the slots on the middle frame.

  • Page 42: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.

  • Page 43: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the speakers on the display-assembly base and align the screw holes on the speakers to the screw holes on the display- assembly base.

  • Page 44: Removing The Antennas

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.

  • Page 45: Replacing The Antennas

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: Note the location of the antenna modules printed on the display-assembly base as ANT-B (black) and ANT-W (white).

  • Page 46: Removing The Side I/O-Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 47 Removing the side I/O-board...

  • Page 48: Replacing The Side I/O-Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align and place the side-I/O board onto the display-assembly base.

  • Page 49: Post-Requisites

    Post-requisites Replace the rear-I/O bracket. Replace the base panel. Replace the system-board shield. Replace the back cover. Replace the stand. Replacing the side I/O-board...

  • Page 50: Removing The Headset Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.

  • Page 51: Replacing The Headset Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the headset port into its slot on the middle frame and align the screw hole on the headset port with the screw hole on the display-assembly base.

  • Page 52: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.

  • Page 53: Replacing The Power-Button Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment post, place the power-button board into its slot on the middle frame.

  • Page 54: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 55 Removing the coin-cell battery...

  • Page 56: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure With the positive-side facing up, insert the coin-cell battery into the battery socket on the system board and snap the battery into place.

  • Page 57: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 58 Removing the wireless card...

  • Page 59: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damaging the wireless card, do not place any cables under it.

  • Page 60: Post-Requisites

    Post-requisites Replace the system-board shield. Replace the back cover. Replace the stand. Replacing the wireless card...

  • Page 61: Removing The Solid-State Drive/Intel Optane

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.

  • Page 62: Replacing The Solid-State Drive/Intel Optane

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

  • Page 63: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.

  • Page 64: Replacing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the fan with the screw holes on the display-assembly base.

  • Page 65: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 66: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 67: Removing The Processor

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 68 Removing the processor...

  • Page 69: Replacing The Processor

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved.

  • Page 70: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 71 Remove the nine screws (M3x5) that secure the system board to the display-assembly base. Lift the system board off the display-assembly base. Removing the system board...

  • Page 72: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 73: Post-Requisites

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
  • Page 74 Double-click the BIOS update file icon and follow the instructions on the screen. Replacing the system board...

  • Page 75: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.

  • Page 76: Replacing The Power-Adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw hole on the power-adapter port with the screw hole on the display-assembly base and place the power-adapter port on the display-assembly base.

  • Page 77: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 78 Place the computer in upright position, holding the display panel and display-assembly base, carefully release the display panel from middle frame and display-assembly base. NOTE: To prevent damage to the display panel and the middle frame, hold the display panel as shown in the image when it is released from the display-assembly base.
  • Page 79 Removing the display panel...

  • Page 80: Replacing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display panel on the middle frame and display-assembly base.
  • Page 81 Remove the jig screw from the display panel. Replace the screw (M3x5) that secure the display panel to the middle frame and display-assembly base. Route the display-backlit cable through the routing guides on the display-assembly base. Replacing the display panel...

  • Page 82: Post-Requisites

    Post-requisites Replace the camera. Replace the system board. Replace the heat sink. Replace the fan. Replace the wireless card. Replace the hard drive. Replace the rear-I/O bracket. Replace the base panel. Replace the system-board shield. Replace the back cover. Replace the stand. Replacing the display panel...

  • Page 83: Removing The Middle Frame

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 84 After performing the above steps, you are left with the middle frame. Removing the middle frame...

  • Page 85: Replacing The Middle Frame

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Starting from the location shown, slide and align the middle frame to the slots on the display-assembly base, and then snap the middle frame into place on the display-assembly base.

  • Page 86: Post-Requisites

    Post-requisites Replace the display panel. Replace the system board. Replace the processor. Replace the camera. Replace the antennas. Replace the headset port. Replace the side-I/O board. Replace the microphones. Replace the power-button board. Replace the speakers. Replace the heat sink. Replace the fan.

  • Page 87: Removing The Display-Assembly Base

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 88 Removing the display-assembly base...

  • Page 89: Replacing The Display-Assembly Base

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display-assembly base on a clean and flat surface.
  • Page 90 Replace the coin-cell battery. Replace the hard drive. Replace the rear-I/O bracket. 20 Replace the base panel. Replace the system-board shield. 22 Replace the back cover. 23 Replace the stand. Replacing the display-assembly base...

  • Page 91: Downloading Drivers

    Downloading drivers Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 92: Downloading The Usb Driver

    After installation Downloading the USB driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 93: Downloading The Chipset Driver

    Downloading the chipset driver Turn on your computer. Go to www.dell.com/support. Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.
  • Page 94 Double-click the network driver file icon and follow the instructions on screen. Table 5. Network driver before and after installation Before installation After installation Downloading drivers...

  • Page 95: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 96: Bios Overview

    Entering BIOS setup program Turn on (or restart) your computer. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 97 Table 6. System setup options—Main menu Main System Time Displays the current time in hh:mm:ss format. System Date Displays the current date in mm/dd/yyyy format. BIOS Version Displays the BIOS version number. Product Name Displays the product name. Service Tag Allows you to enter the service tag of your computer.
  • Page 98 SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. The SupportAssist OS Recovery option will enable or disable the SupportAssist OS Recovery boot flow for SupportAssist OS Recovery tool in the event of certain system errors.
  • Page 99 Table 8. System setup options—Security menu Security Unlock Setup Status Displays the Unlock Setup status. Admin Password Status Displays the administrative password status. System Password Status Displays the system password status. HDD Password Status Displays the hard-drive password status. Asset Tag Displays the asset tag of your computer.

  • Page 100: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 101: Troubleshooting

    Connect the USB recovery drive to your computer. Restart your computer. Press F12 after the Dell logo is displayed on the screen to access the boot menu. A Preparing one-time boot menu message appears. After the boot menu loads, select the USB recovery device under UEFI BOOT.

  • Page 102: Enhanced Pre-Boot System Assessment (Epsa) Diagnostics

    3.0. Running the ePSA diagnostics Power-on the computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow key at the bottom left corner. Diagnostics front page is displayed.

  • Page 103: Wi-Fi Power Cycle

    Blinking Amber – The computer is unable to boot to the operating system. This indicates that the power supply is normal but another device in the computer is failing or not installed properly. NOTE: See the light patterns to determine the device that is failing. Off –...

  • Page 104: Flea Power Release

    Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: Turn off your computer.

  • Page 105: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 12. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Tips Contact Support In Windows search, type Contact Support, and press Enter.

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