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Sony SPP-A972 Operating Instructions Manual
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Sony SPP-A972 Operating Instructions Manual

2-line cordless telephone with answering system
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Download this manual See also: Service Manual
3-221-211-12 (1)
2-Line Cordless
Telephone
with Answering System
US
Operating Instructions
SPP-A972
©2000 Sony Corporation

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Summary of Contents for Sony SPP-A972

  • Page 1 3-221-211-12 (1) 2-Line Cordless Telephone with Answering System Operating Instructions SPP-A972 ©2000 Sony Corporation...
  • Page 2 The model and the serial numbers are located at the bottom of the unit. Record the serial number in the space provided below. Refer to these numbers whenever you call upon your Sony dealer regarding this product. Model No. SPP-A972 Serial No. ________________...
  • Page 3 IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product.
  • Page 4 7. If trouble is experienced with this equipment (SPP-A972), for repair or warranty information, please contact Sony Direct Response Center: Tel 1-800-222-7669. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
  • Page 5 Caution You are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate this equipment. Note This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 6: Table Of Contents

    Table of contents Getting Started 8 Read this first 9 Step 1: Checking the package contents 10 Step 2: Setting up the base unit 14 Step 3: Preparing the battery pack 17 Step 4: Entering the area code 20 Identifying the parts Basics 24 Making calls Redialing...
  • Page 7 Setting the audible message alert Turning on the answering function 54 Playing back messages Adjusting the speaker volume Erasing messages 56 Selecting the Announcement Only Mode 57 Screening calls Turning on/off the screening calls function 58 Recording a memo message 59 Operating from an outside phone Setting the remote ID code (security code)

  • Page 8: Getting Started

    Getting Started Read this first Before you use your phone, you must first set it up. Here’s a quick way to set up your phone: Steps 1, 2, 3 and 4. Step 1 Handset Getting Started (page 9) First, unpack the phone and the supplied accessories.

  • Page 9: Step 1: Checking The Package Contents

    Step 1 Checking the package contents Make sure you have received the following items in the package. If anything is missing, contact your local Sony dealer. AC power adaptor (AC-T131) Telephone line cords (3) Belt clip Base unit Wall bracket for...

  • Page 10: Step 2: Setting Up The Base Unit

    Step 2 Setting up the base unit Do the following steps: • Choose the best location • Connect the base unit • Choose the dialing mode Choose the best location Where you place the base unit affects the reception quality of the handset.

  • Page 11: Connect The Base Unit

    Connect the base unit If you want to hang the base unit on the wall, see page 70. To connect the base unit to a single outlet having two lines Hook the cord. To an AC outlet AC power adaptor (supplied AC-T131) Telephone line cord (supplied)
  • Page 12 Step 2: Setting up the base unit (continued) To connect the base unit to two separate outlets Hook the cord. To an AC outlet (supplied AC-T131) To the telephone outlets Telephone line cord (supplied) Line 1 Telephone line cord (supplied) Line 2 Getting Started To DC IN 9V...

  • Page 13: Choose The Dialing Mode

    Notes • Use only the supplied AC-T131 AC power adaptor. Do not use any other AC power adaptor. • Connect the AC power adaptor to a continuous power supply. • Place the base unit close to the AC outlet so that you can unplug the AC power adaptor easily.

  • Page 14: Step 3: Preparing The Battery Pack

    Step 3 Preparing the battery pack Charge the battery pack for more than 12 hours before you start using your phone. CHARGE lamp Getting Started Slide open the battery compartment lid of the handset. Insert the battery pack (with contacts facing down) into the BP-T23 battery compartment.

  • Page 15: Battery Duration

    If the battery lasts only a few minutes even after 12 hours of charging, the usable life of the battery has expired and needs replacement. Contact your local Sony authorized dealer or service center, and ask for a Sony BP-T23 rechargeable battery pack.
  • Page 16 Step 3: Preparing the battery pack (continued) Handset spare battery usage As only one battery pack is supplied with this unit, it is necessary to purchase an additional battery pack (not supplied) for use as a handset spare battery pack. Getting Started BP-T23 SPARE BATTERY lamp...

  • Page 17: Step 4: Entering The Area Code

    Step 4 Entering the area code When you use this phone for the first time, or move to an area that has a different area code, you must enter your home area code. Otherwise, you cannot use some functions of this phone and the Caller ID functions. This is also necessary because the phone must be able to select an area code to properly dial call from the Caller ID list.
  • Page 18 Step 4: Entering the area code (continued) Enter three digits of your home area code using the dialing keys. Press (PGM). You will hear a long confirmation beep. Notes • If the home area code is already entered, it appears on the display in step 4. To enter a different home area code, see “To change the home area code”...
  • Page 19 Select the number (”#1“ to ”#5“) to enter the local area code by turning Jog Dial. Press Jog Dial. ”ENTER AREA CODE“ appears on the display. Enter three digits of the local area code using the dialing keys. Press (PGM). You will hear a long confirmation beep.

  • Page 20: Identifying The Parts

    Identifying the parts Refer to the pages indicated in parentheses for details. Base Unit 1 Message counter (p. 54, 75) Indicates the number of new messages recorded. “A” appears in the announcement only mode. “F” appears when there is no space to record messages.
  • Page 21 qg OFF button (p. 29) Allows you to disconnect the call. qh Antenna (p. 11, 70) qj MENU button (p. 47) qk Speaker ql NEW CALL lamp (p. 62) Flashes when there is a “NEW” data in the Caller ID list. w;...
  • Page 22 Identifying the parts (continued) Handset 1 Antenna 2 Speaker 3 Jog Dial (p. 17, 32, 62) 4 LINE buttons (1, 2) (p. 24, 28) Lets you make or receive a call. 5 INTERCOM button (p. 40) Lets you talk by using the base unit and handset.
  • Page 23 qg REDIAL/PAUSE button (p. 26, 33) Redials the last number called/ inserts a pause in the dialing sequence. qh PGM (program) button (p. 17, 32) Used to store numbers in Phone Directory. qj Microphone qk I (HEADSET) jack (p. 24, 28, 71) ql VOL (volume) switch (p.

  • Page 24: Basics

    Basics Making calls (HOLD) (*TONE) (REDIAL/PAUSE) Making calls when the headset is connected When the TL-HD1 headset (not supplied) is connected to the I (HEADSET) jack, you can talk through the headset. Precaution Avoid listening your headset at so loud a volume that extended play might affect your hearing.
  • Page 25 Additional tasks Do this Adjust the handset volume Set the VOL switch to H (high), M (middle) or L (low). Press (HOLD). Put a call on hold The LINE 1 or LINE 2 button will flash slowly. Press (LINE 1) or (LINE 2) to resume the conversation.

  • Page 26: Redialing

    Making calls (continued) If you have a spare battery You can replace the battery pack without disconnecting the call during a conversation. To replace the battery pack, perform the following procedure. Press (HOLD) on the handset. The call is on hold and “HOLD” appears on the display. Replace the battery pack.

  • Page 27: Making Another Call While Talking

    Making another call while talking Example: Making a call on line 2 while talking on line 1 Press (HOLD) while talking. The line 1 is put on hold and the LINE 1 button flashes slowly. Press (LINE 2). Dial a phone number for the second party. Now you can talk to the second party on line 2.

  • Page 28: Receiving Calls

    Receiving calls (HOLD) (FLASH/CALL WAITING) Receiving calls when the headset is connected When the TL-HD1 headset (not supplied) is connected to the I (HEADSET) jack, you can talk through the headset. Precaution Avoid listening your headset at so loud a volume that extended play might affect your hearing.
  • Page 29 Additional tasks Do this Adjust the handset volume Set the VOL switch to H (high), M (middle) or L (low). Press (HOLD). Put a call on hold The LINE 1 or LINE 2 button will flash slowly. Press (LINE 1) or (LINE 2) to resume the conversation.
  • Page 30 Receiving calls (continued) Additional tasks Adjust the speaker volume Adjust the ringer volume of the base unit Put a call on hold Mute your voice Switch to another call (“call waiting” service*) * You need to subscribe to the service from your telephone company. Note Even when you set the L1 or L2 RINGER LEVEL switch on the base unit to OFF, the handset will ring when the ringer of the handset is turned on (see page 38).

  • Page 31: Receiving A Call While Talking

    Receiving a call while talking If another call comes in while talking on the other line, the corresponding line button will flash. Example: Receiving a call on line 2 while talking on line 1 Press (HOLD) while talking. The line 1 is put on hold and the LINE 1 button flashes slowly.

  • Page 32: Telephone Features

    “space”, turn Jog Dial up to move the cursor to the right. Example: to enter “SONY”, press (7) four times (S), press (6) three times (O), turn Jog Dial up to move the cursor, press (6) twice (N), and press...
  • Page 33 To store a number to be dialed via Private Branch Exchange (PBX) Before entering a phone number in step 5 above, do as follows: Enter the outside line access digit (e.g., 9). Press (REDIAL/PAUSE). SONY 1234567 1234567890123456 continued Telephone Features...

  • Page 34: Changing A Stored Name And/Or Phone Number

    When the phone number of 17 digits or more has been entered, “–” is displayed next to 15th digit and then the all digits are displayed in two lines after about two seconds. Telephone Features SONY 1234567 DIAL EDIT ERASE 1234567...

  • Page 35: Erasing A Memory Location

    Jog Dial. You hear a long confirmation beep and the memory location is erased. Making calls from the Phone Directory Turn Press (LINE 2) (LINE 1) SONY 1234567 DIAL EDIT ERASE 1234567 ERASE NO YES 1234567 Press Jog Dial.
  • Page 36 • Alphabetical order: ABC...XYZ y symbols y * y # y 0 - 9 • Initial character: To search for “SONY” for example, press (7) and then turn Jog Dial to search through the names starting with P, Q, R, S or 7.

  • Page 37: Setting The Ringer Type

    Setting the ringer type You can select a ringer type of the handset from four type. Turn Press Press (PGM). Turn Jog Dial up to make “RINGER” flash. DIRECTORY AREA RINGER Press Jog Dial. LINE1 LINE2 Turn Jog Dial to choose the line you want to set the ringer type.

  • Page 38: Turning Off The Ringer Of The Handset

    Setting the ringer type (continued) Turning off the ringer of the handset Perform steps 1 to 5 on page 37. Press (0). You will hear a confirmation beep. Press (OFF). When “RINGER” is set to “RINGER OFF” The handset won’t ring. You can still make calls, and also receive calls if another telephone connected to the same line rings to inform you on incoming calls.

  • Page 39: Switching The Phones During A Call

    Switching the phones during a call You can easily switch between the handset and speakerphone on the base unit without disconnecting the call. The call on line 1 will be switched to line 1 on another phone and that on line 2 is switched to line 2.

  • Page 40: Talking Between The Phones (Intercom)

    Talking between the phones (Intercom) You can converse using the base unit and the handset. You can start the intercom from either phone. INTERCOM lamp (OFF) Telephone Features To talk from the handset to the base unit Press (INTERCOM) on the handset. After the base unit rings twice, you will be connected automatically.

  • Page 41: Receiving A Call While Using The Intercom

    Note While conversing with an outside caller via the base unit or handset, you cannot make an intercom call. If you press (INTERCOM), you will hear a busy tone. Tips • You can receive an intercom call on the handset even when “RINGER” is set to “RINGER OFF”.

  • Page 42: Transferring A Call

    Transferring a call You can transfer a call between the handset and base unit without disconnecting the call. To transfer from the base unit to the handset INTERCOM lamp (LINE 2) (LINE 1) Tips • You can receive an intercom call on the handset even when “RINGER” is set to “RINGER OFF”.

  • Page 43: To Transfer From The Handset To The Base Unit

    To transfer from the handset to the base unit (LINE 1) (LINE 2) INTERCOM lamp You can receive an intercom call on the base unit even when the L1 or L2 RINGER LEVEL switch on the base unit is set to OFF. The base unit will ring at a low level.

  • Page 44: Having A Conference Call

    Having a conference call You can talk on two lines at the same time and you can also talk on one line, the handset and the base unit at the same time. Making another call while talking You can talk with two parties at the same time using both line 1 and line 2.

  • Page 45: Receiving A Call While Talking

    Receiving a call while talking If another call comes in while talking, the LINE 1 or LINE 2 button on which another call is coming will flash. Press (HOLD). The line in use is put on hold. Press (LINE 1) or (LINE 2), on which another call is coming. Press (CONF) (conference).

  • Page 46: Switching Conference From The Handset To The Base Unit

    Having a conference call (continued) Switching conference from the handset to the base unit Press (HOLD) on the handset to put both lines on hold. The LINE 1 and LINE 2 buttons on the handset and the base unit flash. Press (CONF) on the base unit to resume the conversation.

  • Page 47: Answering Machine Features

    Answering Machine Features Setting up the answering machine Setting the time and day of the week Notes • Press and hold (SELECT) to increase the minute setting by 10. • The time and day are preset to Monday, 12:00 AM. •...

  • Page 48: Recording The Greeting

    Setting up the answering machine (continued) All the mailbox buttons ((MAILBOX 1), (MAILBOX 2) and (MAILBOX 3)) work as the (PLAY/STOP) button; press any of the three in this case. To hear the current time Press (TIME/SET). The current time setting is announced. Recording the greeting You can record your own greeting for the “normal”...
  • Page 49 To check the greeting Press (MENU) repeatedly until “Set out-going message” is announced. Then press (PLAY/STOP) to play back the greeting. To change the greeting Record a new greeting by following the instructions on the previous page. The new greeting replaces the old one. To erase the greeting Press (MENU) repeatedly until “Set out-going message”...

  • Page 50: Setting The Number Of Rings

    Setting up the answering machine (continued) Setting the number of rings You can select the number of times the phone rings before it answers to take a message. There are four modes: 2, 4, 6, and Toll Saver. Press (MENU) repeatedly until you hear “Set number of rings”.

  • Page 51: Setting The Audible Message Alert

    Setting the audible message alert You have the option of having a beep to tell you if you have received any new incoming messages. (VOLUME) Notes • When the audible message alert is turned on, you will hear a beep every 10 seconds if there are any new messages.

  • Page 52: Turning On The Answering Function

    Setting up the answering machine (continued) Mailbox usage This phone offers you three voice mailboxes, providing a convenient way to share the mailbox feature with other members of your household or business. When a caller calls The caller can choose one of the two ways to leave a message: •...
  • Page 53 Note The answering function is preset to on. The answering machine will automatically answer a call after 10 rings, even if the answering function is off and announces “Please enter your security code” to prompt the caller to turn on the answering function. When the memory is full The total recording time of this answering machine is approximately 15 minutes (including the greeting, messages, and memo).

  • Page 54: Playing Back Messages

    Playing back messages If there are new messages, the display flashes the number of new messages. You will hear beeps if the audible message alert setting is on (see page 51). Message counter (REPEAT/SLOW) Additional tasks when playing back messages Stop playback Repeat the current message Skip the current message...

  • Page 55: Adjusting The Speaker Volume

    Adjusting the speaker volume Notes • When you have reached the minimum or maximum volume level, you will hear three short beeps. • You cannot adjust the speaker volume while the phone is ringing. There are 8 steps for the volume level (1 to 8). The volume level is preset to 5. Erasing messages To erase individual messages Press (ERASE) while playing back the message that you want to erase.

  • Page 56: Selecting The Announcement Only Mode

    Selecting the Announcement Only Mode You can set the answering machine to play the greeting without recording incoming messages (announcement only mode). You might want to select this mode when, for example, you expect to be away for a while and you cannot pick up messages. Notes •...

  • Page 57: Screening Calls

    Screening calls You can screen calls by leaving the answering machine on while you are at home. When a call is answered, you can hear the message being recorded through the base unit. You can decide either to continue recording or to answer the call. Alternatively, you may select to mute the message (see “Turning on/ off the screening calls function”...

  • Page 58: Recording A Memo Message

    Recording a memo message You can leave messages for other users of the unit. Notes • If the memory becomes full, the answering machine will stop recording. • “Memory full” is announced if no recording space is available when you press (REC/MEMO).

  • Page 59: Operating From An Outside Phone

    Operating from an outside phone Setting the remote ID code (security code) To operate the answering machine from a touch-tone phone while you are away from home, you need to set the remote ID code (security code). Note Press and hold (SELECT) to increase the remote ID code (security code) by 10. The remote ID code (security code) is preset to 19.

  • Page 60: Picking Up New Messages

    Operating from an outside phone (continued) Picking up new messages Call your telephone number from a touch-tone phone. When you hear the greeting, press (#) and enter your remote ID code (security code). You will hear a confirmation beep. The number of new messages will be announced. Press the keys in the “Table of control codes”...

  • Page 61: Caller Id Features

    Caller ID Features Understanding the Caller ID service Caller ID allows the caller’s phone number to be shown on the display before the call is answered. In order to use this feature, you must first subscribe to the Caller ID service. The name of this service may vary depending on your telephone company.

  • Page 62: Looking At The Caller Id List

    Looking at the Caller ID list The phone stores the data of the last 20 calls received including “OUT OF AREA” and “PRIVATE” calls. It keeps track of all calls received; even if they were not answered. Viewing the Caller ID list You can look through the Caller ID list to check the phone number and/or name of the calls received.

  • Page 63: Erasing Data From The Caller Id List

    About the “*” mark SMITH JOHN 1-201-123-4567 Erasing data from the Caller ID list Old data will be erased automatically when a 21st call comes in, but you can also manually erase unnecessary data one by one or erase the entire list.
  • Page 64 Looking at the Caller ID list (continued) To erase the entire list at once Display any Caller ID data. Press Jog Dial. Turn Jog Dial up to make “ERASE” flash and press Jog Dial. Turn Jog Dial up to make “ALL” flash, then press Jog Dial.

  • Page 65: Using The Caller Id List

    Using the Caller ID list By using the Caller ID list, you can call back a phone number from the Caller ID list easily, or store numbers from the Caller ID list into the Phone Directory. Calling back a number from the Caller ID list Turn Press Notes...

  • Page 66: Storing A Number Of The Caller Id List Into The Phone Directory

    Using the Caller ID list (continued) Storing a number of the Caller ID list into the Phone Directory Display the name and phone number you want to store from the Caller ID list (see page 62). Confirm the number and press Jog Dial. Turn Jog Dial up to make “PGM”...

  • Page 67: To Change The Number Of Digits Of The Phone Number

    To change the number of digits of the phone number If the number of digits of the phone number in the Caller ID list is different from the actual phone number, you need to adjust the number of digits of the phone number to call back or store into the Phone Directory.
  • Page 68 Using the Caller ID list (continued) When the local area code matches SMITH JOHN 201-123-4567 SMITH JOHN 1-201-123-4567 Continue the operation to call or store the phone number with the correct number of digits (pages 65 and 66). Notes • You need to adjust the number of digits each time you call back from the Caller ID list as the changes to the Caller ID data is not stored in memory.

  • Page 69: Using "Caller Id With Call Waiting" Service

    Using “Caller ID with call waiting” service This telephone is compatible with the “Caller ID with call waiting” service. Make sure that your telephone company offers this service. Like the basic Caller ID service, you need to subscribe to “Caller ID with call waiting”...

  • Page 70: Additional Information

    Additional Information Mounting the base unit on a wall Hang-up tab AC power adaptor cord Wall bracket To remove the wall bracket, press the lower tabs. Additional Information Raise the hang-up tab. Plug the telephone line cord(s) to the L1/L1+L2, and/or L2, DATA jack(s) and the AC power adaptor to the DC IN 9V jack, and hook the cords.

  • Page 71: Carrying The Handset By The Belt Clip

    Remove the belt clip carefully to avoid breaking your fingernails. Using the headset You can talk on handset without using your hands by connecting Sony TL-HD1 headset (optional) to the I (HEADSET) jack on the handset. Press the belt clip to the handset.

  • Page 72: Notes On Power Sources

    Notes on power sources On battery pack • Store the battery pack at a temperature between 41°F (5°C) and 95°F (35°C) for best performance. • If you do not use the handset for a long period of time, remove the battery pack from the handset after charging for more than 12 hours, and base unit after charging for more than...

  • Page 73: Maintenance

    • If the charge terminals of the base unit and handset are soiled, wipe them with a soft cloth. If you have any questions or problems concerning your phone, please consult your nearest Sony dealer. Additional Information...

  • Page 74: Troubleshooting

    Troubleshooting If you’ve experienced any of the following difficulties while using your phone, use this troubleshooting guide to help you remedy the problem. Should any problem persist, consult your nearest Sony dealer. Symptom You hear five short error beeps when you press (LINE 1) or (LINE 2).
  • Page 75 Symptom LINE 1 or 2 button flashes when not in use. You hear five short error beeps and cannot store a number in the Phone Directory. Phone Directory dialing is incorrect. The handset does not ring when you use the intercom from the base unit, and the base unit does not ring when you use the intercom from the...
  • Page 76 Troubleshooting (continued) Symptom The caller’s name and/or phone number does not appear on the display. The caller’s name and/or phone number does not appear on the display during call waiting. You cannot dial the number from the Caller ID list. The memory match function does not work.

  • Page 77: Message Counter

    Message counter The message counter on the base unit shows the following information. When the counter shows Flashing number It means Number of messages not yet played back. Flashes when the day and time is cleared or delayed due to a power interruption, or when you connect the base unit to the AC outlet for the first time.

  • Page 78: Specifications

    Specifications General Frequency band 902 - 928 MHz Operating channel 30 channels Dial signal Tone, 10 PPS (pulse) selectable Supplied accessories See page 9. Handset Power source Rechargeable battery pack BP-T23 Battery charging time Approx. 12 hours Battery life Standby: Approx. 7 days Talk: Approx.

  • Page 79: Index

    Index Adjusting volume handset volume 25, 29 speaker volume 55 Announcement only mode 56 Answering machine playing back messages 54 setting up 47 turning on 52 Area code 17 Audible message alert 51 Battery pack charging 14 duration 15 Belt clip 71 Call waiting service 29, 69 Caller ID 61 Caller ID list 62...
  • Page 80 For the customers in the USA Be sure to save the receipt and attach it to your WARRANTY card when having your equipment repaired at an authorized Sony service station. Sony Corporation Printed in China...

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