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NEC UNIVERGE UM8000 General Description Manual
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NEC UNIVERGE UM8000 General Description Manual

NEC UNIVERGE UM8000 General Description Manual

Unified messaging system - version 11.0
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See also: User Manual , Installation Manual
UM8000
Unified Messaging System - Version 11.0
General Description Manual
INT-2077 (GEN)
Issue 2.0

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Summary of Contents for NEC UNIVERGE UM8000

  • Page 1 UM8000 Unified Messaging System - Version 11.0 General Description Manual INT-2077 (GEN) Issue 2.0...
  • Page 3 NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at any time without notice. NEC Unified Solutions, Inc. has created this document to be used as a sales tool for authorized NEC Associates. For more information, visit our web site at www.necunified.com...

  • Page 5: Table Of Contents

    Table of Contents ___________________________________________________________________________________ Chapter 1 Introduction and Overview Section 1 Introduction ..................... 1-1 Section 2 Product Overview ................... 1-1 Section 3 User Interface ..................1-2 Section 4 Architectural Overview ................1-2 Chapter 2 Features Section 1 UM8000 Features ................... 2-1 E-mail Integration –...
  • Page 6 Issue 2.0 UM8000 ___________________________________________________________________________________ Hospitality ......................2-13 Property Management System ................ 2-14 Text-to-Speech using Nuance® RealSpeak™ ..........2-14 ActiveFax® ...................... 2-15 Unified Messaging System ................2-15 ViewMail ......................2-15 ViewMail for Microsoft Messaging, ViewMail for GroupWise, and ViewMail for Lotus Notes® ................2-16 ViewCall®...
  • Page 7 UM8000 Issue 2.0 ___________________________________________________________________________________ Chapter 5 Glossary of Terms / Standard Protocols and Applications Section 1 Glossary of Terms .................. 5-1 Section 2 Standard Protocols and Applications ............5-3 ___________________________________________________________________________________ General Description Manual...
  • Page 8 Issue 2.0 UM8000 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ Table of Contents...

  • Page 9: Introduction And Overview

    RODUCT VERVIEW ECTION At the core of UNIVERGE UM8000 is a full featured voice mail, unified messaging, and auto-attendant system; it provides users the ability to access and manage their voice, fax, and e-mail from a desktop PC, a touchtone phone, or the Internet. These advanced Unified Messaging features give users access to their voice, e-mail, and fax messages when and where they need it.

  • Page 10: User Interface

    RCHITECTURAL VERVIEW ECTION UNIVERGE UM8000 is designed to take advantage of the SV8100 and SV8300 IP PBX chassis, enabling UM8000 use the PBX resources, power source, and battery backup in an integration that is superior to other comparable messaging systems.

  • Page 11: Chapter 2 Features

    Features UM8000 F EATURES ECTION UNIVERGE UM8000 includes the following features. E-mail Integration – General Description The e-mail integration must be licensed and installed to provide subscribers with the benefits of using e-mail to read and listen to e-mail and voice messages.

  • Page 12: Web Administration Console Configuration

    Issue 2.0 UM8000 Web Administration Console Configuration Set e-mail configuration information on the System > Configuration > E-mail Settings page. Configuration the server type, outgoing mail server name, port number, SSL, authentication type, global e-mail address, and display name. Use the E-mail Message Template to format e-mail messages for all subscribers.
  • Page 13 UM8000 Issue 2.0 Record/Edit, complete First Time Enrollment from a PC or a phone: Subscribers can record their directory name, and record or edit the personal greetings that UM8000 plays to incoming callers. Administer private distribution list: Subscribers create and manage their own private distribution lists, adding or deleting recipients.

  • Page 14: Call Management

    Issue 2.0 UM8000 Set personal profile preferences: Record name, set automatic log on from a specific phone, select message playback device, list in directory, set tracking options, select recipients by name or extension, and change their password. Subscribers use the Mailbox Manager E-mail page to change their e-mail address for message notification, forward voice messages to e-mail, forward faxes to e-mail, and receive e-mail notification for new voice messages.

  • Page 15: Batch Import And Export

    Constant Message Count currently not supported on SV8300.  Live Record with phone user interface soft keys (NEC VMIP). Playback using the Web mobile interface requires a mobile data plan and .wav capable mobile device. Requires Caller ID service from carrier provider.

  • Page 16: Park And Page

    Ability to cancel in-progress message notification to phone by pressing the pound (#) key. Looped ports prevention (prevents UM8000 from calling itself). XML - NEC interface. Park and Page A caller is able to use a one-touch menu on the auto attendant for a particular department.
  • Page 17 UM8000 Issue 2.0 Date and time stamp: Subscribers can choose to hear the date and time stamp before or at the end of every message. UM8000 indicates how long ago or the exact time and date that a message was received, providing subscribers with accurate information about their phone and fax activity.
  • Page 18 Issue 2.0 UM8000 Message waiting notification: The phone message-waiting indicator is activated when a subscriber has new messages. Outside caller group messaging: Outside callers can leave a message for a group of subscribers. Personal mailbox: Each subscriber within an organization can have a private voice mailbox.
  • Page 19 UM8000 Issue 2.0 Subscriber-controlled message delivery: Messages can be delivered to any phone. Each subscriber can have up to four separate phone numbers and dial- out schedules. The message delivery options can be sequential for each phone number and programmed by the subscriber. A subscriber can use any touchtone phone to turn message delivery on or off, or change the delivery times.

  • Page 20: Automated Attendant

    Issue 2.0 UM8000 Message redirection: UM8000 enables subscribers to forward a copy of a message to another subscriber. Subscribers can also record an introduction to the forwarded message. Multiple replies to one message: Subscribers can respond to old or new messages multiple times.
  • Page 21 Multiple user interfaces: Individual users on the same system have a choice of ® using menu options or NEC’s easy-to-use 1 for Yes, 2 for No interface. Menu options: UM8000 offers a menu interface as well as the yes-and-no interface.
  • Page 22 Issue 2.0 UM8000 Opening greeting: UM8000 plays a pre-recorded greeting to callers when it answers a call. The organization’s system manager records the greeting. The greeting includes the organization’s name, how to reach an extension, how to reach the operator, how to send a fax, how to reach the directory, and so on. During the greeting, callers can enter extension numbers, access the directory, or hold for assistance.

  • Page 23: Audio Text

    UM8000 Issue 2.0 Audio Text Many offices and organizations want to provide around-the-clock information to clients. The UM8000 audio text feature enables an organization to make information available to callers at all times. UM8000 can offer callers menu trees and messages that vary depending upon the phone number called or the time of day.

  • Page 24: Property Management System

    Issue 2.0 UM8000 Property Management System The Property Management System (PMS) integration is available to automate voice mail management. The two systems act as one and share critical information resulting in a transparent guest messaging system. All check-ins and check-outs are managed directly by the PMS, and front desk personnel can register guests without accessing the voice mail system.

  • Page 25: Activefax

    UM8000 Issue 2.0 ® ActiveFax The ActiveFax feature offers voice processing and facsimile capabilities in one easy- to-use system, providing a powerful combination of voice mail, automated attendant, and audio messaging coupled with complete facsimile functions. ActiveFax provides simple, direct facsimile transmission from outside callers to a fax mailbox.

  • Page 26: Viewmail For Microsoft Messaging, Viewmail For Groupwise, And Viewmail For Lotus Notes

    Issue 2.0 UM8000 ViewMail makes many of the powerful features of UM8000 available on the desktop PC. It also provides additional capabilities that are possible only through the combination of the PC, the LAN, and a phone. ViewMail can be used with Windows ...

  • Page 27: Viewcall® Plus

    UM8000 Issue 2.0 With VMM, VML or VMG, you use intuitive VCR-style buttons for playing messages. You can use the mouse to click on the Rewind, Pause, or Fast Forward buttons to move quickly through messages. A position slider shows where you are in the message and lets you move immediately to any part of the message.
  • Page 28 Issue 2.0 UM8000 With ViewCall Plus, you click a mouse to take calls, send calls to a voice mailbox, transfer calls to other extensions, ask callers to hold, or hear the caller’s name. You can do all this from the desktop PC without picking up the phone, which means you can handle several callers at once without interrupting conversations.

  • Page 29: Viewfax

    UM8000 Issue 2.0 ViewFax ViewFax provides control of fax communications within ViewMail and ViewMail for Microsoft Messaging, ViewMail for Novell GroupWise, and ViewMail for Lotus Notes. ViewFax displays faxes on-screen and lets you send them to any printer instead of a fax machine.
  • Page 30 Issue 2.0 UM8000 -- NOTES -- 2 - 20 Features...

  • Page 31: Chapter 3 Maintenance

    Maintenance AINTENANCE ECTION The UM8000 system is designed to be easy to maintain. All system hardware requires minimal maintenance. Software maintenance, including backup and restore, is designed to be virtually foolproof. Web Administration Console: By using the new HTML-based Web Administration Console, UM8000 can be managed from any Windows PC on the network.
  • Page 32 Issue 2.0 UM8000 There are six categories of on-line reports: Report Category Description These reports give an indication of how much the voice messaging system is being used over time. These reports can be run for an individual guest, subscriber, extension number, or system ID. It is also possible to track usage of the entire UM8000 system.
  • Page 33 UM8000 Issue 2.0 Directory reports show the structure of the system, its subscribers, system IDs, and message groups. It is possible to run the report for everyone enrolled in the system, for all extension IDs, or for message groups. Directory reports include a subscriber report, extension list, and group reports.

  • Page 34: Remote Access

    Issue 2.0 UM8000 Remote Access UM8000 provides remote maintenance, support, and problem solving support. Technicians can access the UM8000 messaging system without an on-site visit. Technical Support — Remote Maintenance Remote maintenance allows the off-site computer to monitor or make changes. For complete information on installing and using remote maintenance, please see the UM8000 Installation Guide.

  • Page 35: Chapter 4 Specifications

    Specifications PECIFICATIONS ECTION UM8000 is an Inswitch messaging system for the SV8100 and SV8300 IP PBX platforms. It is a turnkey solution that is assembled and tested with all of the messaging system and operating system software installed before shipping. OFTWARE PECIFICATIONS ECTION...

  • Page 36: Hardware Specifications

    Issue 2.0 UM8000 ARDWARE PECIFICATIONS ECTION The platform and voice channels are: Platform name Voice channels NEC Univerge SV8100 New (2~16) NEC Univerge SV8300 New (2~16) UPPORTED IGRATIONS ECTION The migrations that are supported are: Version EliteMail LX 2.0.2.0 EliteMail DOS Q517...
  • Page 37 UM8000 Issue 2.0 Language Country Code Japanese YES* New Zealand English YES* Portuguese (Brazilian) YES* Portuguese (Iberian) YES* Russian YES* Spanish (Argentinean) YES* Spanish (Latin America) Spanish (Madrid) YES* Spanish (Mexican) YES* Swedish YES* General Description Manual 4 - 3...
  • Page 38 Issue 2.0 UM8000 -- NOTES -- 4 - 4 Specifications...
  • Page 39 Glossary of Terms / Standard Protocols and Applications LOSSARY OF ERMS ECTION This section provides a list of terms that are used within this document. audiotext - a pre-recorded message heard by system users. Automated Attendant - the function of Intelligent Voice Mail that allows UM8000 to answer and direct calls by playing greetings and responding to touchtones.
  • Page 40 Issue 2.0 UM8000 extension number - this number can represent a physical telephone and/or an electronic mailbox. greeting - the call handlers to which all incoming calls are routed. The greeting gives the caller options and then routes the call appropriately. groups - when sending a message to multiple recipients, the recipient list constitutes a group.
  • Page 41 UM8000 Issue 2.0 TANDARD ROTOCOLS AND PPLICATIONS ECTION The following protocols are used with the UM8000. ADSI - A set of open interfaces that abstracts the capabilities of directory services from different network providers to present a single view for accessing and managing network resources.
  • Page 42 Issue 2.0 UM8000 By supporting the LDAP protocol in Active Directory, Microsoft provides the infrastructure within its operating systems to provide user-empowering interoperability within a heterogeneous computing environment. MAPI - UNIVERGE UM8500 uses extended MAPI (sometimes called MAPI 2.0) to communicate with the message database application.
  • Page 43 UM8000 Issue 2.0 Streaming - Transmission over a data network. The client side buffers a few seconds of audio data before sending it to the speakers, compensating momentary delays in packet delivery. Streaming audio also lessens the impact on an organization’s LAN. TAPI - UNIVERGE UM8500 uses Microsoft’s Telephony API as its primary telephony signaling interface.
  • Page 44 Issue 2.0 UM8000 -- NOTES -- 5 - 6 Glossary of Terms / Standard Protocols and Applications...
  • Page 46 UM8000 Unified Messaging System - Version 11.0 General Description Manual NEC Unified Solutions, Inc. Issue 2.0...

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