• Depending on the version of operating systems and programs, some user interface instructions might not be applicable to your computer. • Documentation content is subject to change without notice. Lenovo makes constant improvements on the documentation of your computer, including this User Guide. To get the latest documentation, go to: https://support.lenovo.com...
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Press to turn on the computer. To turn off the computer, open the Start menu, click Power, and then select Shut down. The indicator in the power button shows the system status of your computer. 6. Power button • Blinking for three times: The computer is initially connected to power. •...
Rear Send audio signals from the computer to external devices, such as powered stereo speakers, headphones, or multimedia keyboards. To connect a stereo system or other external recording device, connect a cable between the audio line-in connector of the device and the audio line-out connector of the computer. 1.
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Connect an external modem, a serial printer, or other devices that use a serial 7. Serial connector connector. Connect to a local area network (LAN). When the green indicator is on, the 8. Ethernet connector computer is connected to a LAN. When the yellow indicator blinks, data is being transmitted.
System board Microprocessor socket 4-pin CPU power connector Microprocessor fan connector Memory slot (DIMM1) Memory slot (DIMM2) Coin-cell battery 6-pin power connector ThinkCentre LED connector Internal speaker connector M.2 storage drive slot 4-pin SATA power connector SATA 3.0 connector SATA 3.0 connector Front USB 2.0 connector (card reader connector) Serial (COM2) connector PCI Express x16 graphics card slot...
Features and specifications • Width: 100 mm (3.9 inches) Dimensions • Height: 273.5 mm (10.8 inches) • Depth: 303.5 mm (11.9 inches) Weight (without the package) Maximum configuration as shipped: 4.2 kg (11.3 lb) 1. Right-click the Start button to open the Start context menu. Hardware configuration 2.
* for selected models Statement on USB transfer rate Depending on many factors such as the processing capability of the host and peripheral devices, file attributes, and other factors related to system configuration and operating environments, the actual transfer rate using the various USB connectors on this device will vary and will be slower than the data rate listed below for each corresponding device.
Windows user interface Change account settings, lock the computer, or sign out from the current account. 1. Account Open the Documents folder, a default folder to save your received files. 2. Documents Open the Pictures folder, a default folder to save your received pictures. 3.
Access Lenovo Vantage Open the Start menu and click Lenovo Vantage. You also can type Lenovo Vantage in the search box. To download the latest version of Lenovo Vantage, go to Microsoft Store and search by the app name.
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Adjust the volume 1. Click the volume icon in the Windows notification area on the taskbar. 2. Follow the on-screen instructions to adjust the volume. Click the speaker icon to mute the audio. Change the sound settings 1. Go to Control Panel and view by category. 2.
2. Select the corresponding item to eject the card from the Windows operating system. 3. Press the card and remove it from your computer. Store the card safely for future use. Use a smart cable clip Note: You can purchase a smart cable clip from Lenovo. M720e User Guide...
Purchase accessories Lenovo has a number of hardware accessories and upgrades to help expand the capabilities of your computer. Options include memory modules, storage devices, network cards, power adapters, keyboards, mice, and more.
Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature. You can purchase computer locks from Lenovo.
You should record your passwords and store them in a safe place. If you forget the passwords, see “Clear CMOS” on page 28 to remove them by yourself. You can also contact a Lenovo-authorized service provider to have the passwords removed.
• If the supervisor password is forgotten, it might not be removed by clearing CMOS depending on your BIOS settings. • If the hard disk password is forgotten, Lenovo cannot remove the password or recover data from the storage drive.
The computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on the computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.
7. After the resetting process is completed, one of the following will happen: • If the data on the system storage drive is erased, you will be prompted that no operating system is available. • If the data on the non-system storage drive is erased, the computer restarts automatically. Use the cover presence switch The cover presence switch prevents the computer from logging in to the operating system when the computer cover is not properly installed or closed.
Set the system date and time 1. Restart the computer. When the logo screen is displayed, press F1 or Fn+F1. 2. Select Main ➙ System Time & Date and press Enter. 3. Set the system date and time as desired. 4.
4. Press F10 or Fn+F10 to save the changes and exit. Enable or disable the ErP LPS compliance mode Lenovo computers meet the eco-design requirements of the ErP Lot 3 regulation. For more information, go https://www.lenovo.com/us/en/compliance/eco-declaration You can enable the ErP LPS compliance mode to reduce the consumption of electricity when the computer is off or in sleep mode.
• Press the power button. • Enable the Wake Up on Alarm feature to make the computer wake up at a set time. To meet the off mode requirement of ErP compliance, you need to disable the Fast Startup function. 1.
Download and install the latest UEFI BIOS update package by one of the following methods: • From Lenovo Vantage: Open Lenovo Vantage to check the available update packages. If the latest UEFI BIOS update package is available, follow the on-screen instructions to download and install the package.
Note: Depending on the computer model, the recovery process will take two to three minutes. 8. Disconnect all power cords from electrical outlets. 9. Move the jumper back to the standard position. 10. Reinstall all the parts that have been removed. Then, reconnect the power cords for the computer and the monitor to electrical outlets.
4. Run the diagnostic program. See “Diagnostics” on page 36. 5. Recover your operating system. See “Recovery” on page 36. 6. If the problem persists, contact Lenovo. See Chapter 8 “Help and support” on page 63. Troubleshooting Use the troubleshooting information to find solutions to problems that have definite symptoms.
Startup problems Problem Solution • Ensure that the power cord is correctly connected to the rear of the computer and to a working electrical outlet. • If the computer has a secondary power switch on the rear of the The computer does not start up when you computer, ensure that it is switched on.
Audio problems Problem Solution • If you are using powered external speakers that have an On/Off control, ensure that: – The On/Off control is set to the On position. – The speaker power cable is connected to a properly grounded, functional ac electrical outlet.
Network problems Note: The Wi-Fi and Bluetooth features are optional. Problem Solution • Connect the cable from the Ethernet connector to the RJ45 connector of the hub. • Enable the Ethernet LAN feature in UEFI BIOS. • Enable the Ethernet LAN adapter. 1.
Performance problems Problem Solution Note: Depending on the volume of the storage drives and amount of data stored on the storage drives, the disk-defragmentation process might take up to several hours. 1. Close any open programs and windows. 2. Open the Start menu. Excessive fragmented files exist on the 3.
Storage drive problems Problem Solution • Ensure that the signal cables and power cables for all the storage drives are connected correctly. • Ensure that the computer is configured correctly to support the storage drives. Some or all storage drives are missing from –...
Problem Solution • Disable any background programs, such as AntiVirus or Desktop The playback is slow or choppy. Themes. • Ensure that video resolution is less than 1152 x 864 pixels. • Ensure that the disc is in the drive with the shiny side of the disc facing down.
3. Follow the on-screen instructions. If you are unable to isolate and resolve the problem after running Lenovo Vantage, save and print the log files created by the program. You might need the log files when you speak to a Lenovo technical support representative.
Windows recovery programs are damaged. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: https://pcsupport.lenovo.com/supportphonelist...
Create a recovery USB drive Attention: The creation process deletes anything stored on the USB drive. To avoid data loss, make a backup copy of all the data that you want to keep. 1. Ensure that your computer is connected to ac power. 2.
Download and install the latest driver by one of the following methods: • From Lenovo Vantage: Open Lenovo Vantage to check the available update packages. If the latest UEFI BIOS update package is available, follow the on-screen instructions to download and install the package.
If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU.
Replace a CRU Follow the replacement procedure to replace a CRU. Vertical stand Prerequisite Before you start, read Appendix A “Important safety information” on page 67 and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.
Figure 2. Installing the vertical stand 4. Reconnect the power cord and all disconnected cables to the computer. Note: If a locking device is available, use it to lock the computer. Power cord Prerequisite Before you start, read Appendix A “Important safety information” on page 67 and print the following instructions.
Figure 3. Removing the power cord Figure 4. Installing the power cord 4. Reconnect all disconnected cables to the computer. Note: If a locking device is available, use it to lock the computer. Computer cover Prerequisite Before you start, read Appendix A “Important safety information” on page 67 and print the following instructions.
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Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. Replacement procedure 1. Remove any media from the drives and turn off all connected devices and the computer. 2. Disconnect all power cords from electrical outlets and disconnect all cables from the computer. 3.
5. Reinstall the computer cover. Figure 6. Reinstalling the computer cover 6. Reconnect the power cord and all disconnected cables to the computer. Note: If a locking device is available, use it to lock the computer. Front bezel Prerequisite Before you start, read Appendix A “Important safety information” on page 67 and print the following instructions.
Figure 7. Removing the front bezel Figure 8. Installing the front bezel 3. Reinstall the removed parts. Optical drive Prerequisite Before you start, read Appendix A “Important safety information” on page 67 and print the following instructions. Chapter 7 CRU replacement...
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Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. Replacement procedure 1. Remove the computer cover. See “Computer cover” on page 44. 2. Remove the front bezel. See “Front bezel” on page 46. 3.
Figure 11. Installing the optical drive bracket Figure 12. Installing the optical drive 5. Connect the signal cable and the power cable to the new optical drive. 6. Reinstall the removed parts. Storage drive Prerequisite Before you start, read Appendix A “Important safety information” on page 67 and print the following instructions.
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Replacement procedure 1. Remove the computer cover. See “Computer cover” on page 44. 2. Remove the front bezel. See “Front bezel” on page 46. 3. Remove the optical drive. See “Optical drive” on page 47. 4. Disconnect the signal cable and the power cable from the storage drive. 5.
Figure 17. Installing the 2.5-inch storage drive 7. Install the storage drive bracket. Figure 18. Installing the storage drive bracket 8. Connect the signal cable and the power cable to the new storage drive. 9. Reinstall the removed parts. Power supply assembly Prerequisite Before you start, read Appendix A “Important safety information”...
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Replacement procedure 1. Remove the computer cover. See “Computer cover” on page 44. 2. Remove the front bezel. See “Front bezel” on page 46. 3. Remove the optical drive. See “Optical drive” on page 47. 4. Remove the storage drive bracket. See “Storage drive” on page 49. 5.
M.2 storage drive Prerequisite Before you start, read Appendix A “Important safety information” on page 67 and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. Replacement procedure 1.
Figure 23. Installing the M.2 storage drive Figure 24. Installing the M.2 screw 6. Reinstall the removed parts. Coin-cell battery Prerequisite Before you start, read Appendix A “Important safety information” on page 67 and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.
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If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substance. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery away from fire.
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Figure 25. Removing the coin-cell battery Figure 26. Removing the coin-cell battery Chapter 7 CRU replacement...
Figure 27. Installing the coin-cell battery Figure 28. Installing the coin-cell battery 6. Reinstall the removed parts. Memory module Prerequisite Before you start, read Appendix A “Important safety information” on page 67 and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.
Replacement procedure 1. Remove the computer cover. See “Computer cover” on page 44. 2. Remove the front bezel. See “Front bezel” on page 46. 3. Remove the optical drive. See “Optical drive” on page 47. 4. Remove the storage drive bracket. See “Storage drive” on page 49. 5.
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Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. Replacement procedure 1. Remove the computer cover. See “Computer cover” on page 44. 2. Replace a PCI Express card. Figure 31. Removing a PCI Express card Note: If the card is held in place by a retaining latch, press the latch as shown to disengage the latch.
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Figure 32. Installing a PCI Express card Figure 33. Installing a PCI Express card 3. Replace a PCI Express card. 4. Reinstall the removed parts. Chapter 7 CRU replacement...
How to access? Use Lenovo Vantage to: • Configure device settings. • Download and install UEFI BIOS, drivers and firmware • Open the Start menu and click Lenovo Vantage. updates. • Use Windows Search. • Secure you computer from outside threats.
Call Lenovo If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center. Before you contact Lenovo Prepare the following before you contact Lenovo: 1. Record the problem symptoms and details: •...
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. • Engineering change management - Occasionally, there might be changes that are required after a product has been sold.
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Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.
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Do not use them with any other products. For your safety, Lenovo provides a power cord with a grounded attachment plug to use with this product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
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If you intend to use your PC in a country or region that is different from your ordering location, please purchase an additional Lenovo power cord for the country or region where the PC will be used. Refer to the power cord guide provided in our Web site, , for details.
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Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.
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If the coin-cell battery is not a CRU, do not attempt to replace the coin-cell battery. Replacement of the battery must be done by a Lenovo-authorized repair facility or technician. The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations.
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computer, power adapter, and many accessories produce some heat during normal operation. Extended contact with the body could cause discomfort or, potentially, a skin burn. • Do not charge the battery or operate your computer, power adapter, or accessories near flammable materials or in explosive environments.
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DANGER Connect and disconnect cables as described in the following procedures when installing, moving, or opening covers on this product or attached devices. To connect: To disconnect: 1. Turn everything OFF. 1. Turn everything OFF. 2. First, attach all cables to devices. 2.
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Liquid crystal display (LCD) notice DANGER To avoid shock hazards: • Do not remove the covers. • Do not operate this product unless the stand is attached. • Do not connect or disconnect this product during an electrical storm. • The power cord plug must be connected to a properly wired and grounded power outlet. •...
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2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5...
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For tips on how to minimize visual fatigue, please go to to visit https://www.lenovo.com/us/en/safecomp/ “Minimizing Visual Fatigue”. Tip-over hazard prevention notice The computer may cause harm to children if it is not located in an appropriate place. Follow the tips below to protect children from harm caused by the computer tipping over: •...
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Remote control CAUTION: Do not use rechargeable batteries in this device. Static electricity prevention Static electricity, although harmless to you, can seriously damage computer components and options. Improper handling of static-sensitive parts can damage the part. When you unpack an option or CRU, do not open the static-protective package containing the part until the instructions direct you to install it.
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The cause of a problem might be change in hardware, change in software, or any other actions that might have taken place. A log book can help you or a Lenovo technician determine the cause of a problem. • Back up your data on the storage drive regularly. You can restore the storage drive from a backup.
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Remove any media from the drives and turn off all connected devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation.
This chapter provides information about accessibility and ergonomics. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
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keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen. • High Contrast High Contrast is a feature that heightens the color contrast of some text and images on your screen. As a result, those items are more distinct and easier to identify.
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Your computer provides industry-standard connectors that enable you to connect assistive devices. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.
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Display: Position the display to maintain a comfortable viewing distance of 510 mm to 760 mm (20 inches to 30 inches). Avoid glare or reflections on the display from overhead lighting or outside sources of light. Keep the display screen clean and set the brightness to levels that enable you to see the screen clearly. Press the brightness control keys to adjust display brightness.
The LLW also is preinstalled on the computer. To access the LLW, go to the following directory: /usr/share/doc/lenovo-doc If you cannot view the LLW either from the Web site or from your computer, contact your local Lenovo office or reseller to obtain a printed version of the LLW.
Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers. This product has been tested and found to comply with the limits for Class B equipment according to European Standards harmonized in the Directives in compliance.
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Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to: https://www.lenovo.com/us/en/compliance/recycling...
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Collect and recycle a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.
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If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.
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Disposing of battery packs from Lenovo products Your Lenovo device might contain a lithium-ion battery pack or a nickel metal hydride battery pack. You can find details on the battery pack in the product documentation. If you need to dispose of a battery pack, insulate it with vinyl tape, contact Lenovo sales, service, or your place of purchase, or a waste-disposal operator, and follow their instructions.
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Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management) Rules. Mainland China RoHS M720e User Guide...
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Federal Communications Commission (FCC) Supplier’s Declaration of Conformity The following information refers to ThinkCentre M720e, machine types: 11BD, 11BE, and 11BF. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
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• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.
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Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. Japan VCCI Class B compliance statement...
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This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 5A992.c. It can be re-exported except to any of the embargoed countries in the EAR E1 country list. Lenovo product service information for Taiwan Taiwan precautionary vision statement 警語:使用過度恐傷害視力...
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Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, Lenovo has preset a default power plan. To change the power plan, see “Set the power plan” on page 13.
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
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Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice.