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Dell G5 5500 Service Manual
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Dell G5 5500 Service Manual

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Dell G5 5500
Service Manual
Regulatory Model: P89F
Regulatory Type: P89F003

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Summary of Contents for Dell G5 5500

  • Page 1 Dell G5 5500 Service Manual Regulatory Model: P89F Regulatory Type: P89F003...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working inside your computer....................... 6 Before working inside your computer..........................6 Before you begin ................................6 Safety instructions.................................6 Electrostatic discharge—ESD protection.......................... 7 ESD field service kit ................................7 Transporting sensitive components............................ 8 After working inside your computer............................ 8 2 Removing and installing components..................... 9 Recommended tools................................9 Screw list....................................
  • Page 4 Updating the BIOS in Windows ............................70 Updating BIOS on systems with BitLocker enabled....................71 Updating your system BIOS using a USB flash drive....................71 Updating the Dell BIOS in Linux and Ubuntu environments...................72 Flashing the BIOS from the F12 One-Time boot menu....................72 System and setup password.............................. 75 Assigning a system setup password..........................75...
  • Page 5 Clearing BIOS (System Setup) and System passwords................... 76 5 Troubleshooting......................... 77 Recovering the operating system............................77 System diagnostic lights..............................77 Enabling Intel Optane memory............................78 Disabling Intel Optane memory............................78 Flea power release................................79 WiFi power cycle..................................79 6 Getting help and contacting Dell....................80 Contents...

  • Page 6: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Electrostatic Discharge-Esd Protection

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 9: Removing And Installing Components

    Removing and installing components Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #1 • Flat-head screwdriver • Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.

  • Page 10: Major Components Of Inspiron 5500

    Component Secured to Screw type Quantity Screw image Touchpad bracket Palm-rest and keyboard M2L2 Big Head assembly Power button with Palm-rest and keyboard M2x3 fingerprint reader assembly (optional) USB 3.1 Type-C port System board M2x3 bracket Hinge brackets Palm-rest and keyboard M2.5x5 assembly Hinge brackets...
  • Page 11 1. Base cover 2. Power-adapter port 3. Right Fan 4. Heat sink 5. Memory module (DIMM1) 6. Memory module (DIMM2) 7. System board 8. Hard drive 9. Battery 10. Speakers 11. Touchpad 12. Touchpad bracket 13. Display assembly 14. Palm-rest and keyboard assembly 15.

  • Page 12: Base Cover

    NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover Removing the base cover Prerequisites 1.
  • Page 13 Removing and installing components...

  • Page 14: Installing The Base Cover

    Steps 1. Loosen the four captive screws that secure the base cover to the palm-rest and keyboard assembly. 2. Remove the six screws (M2x7) that secure the base cover to the palm-rest and keyboard assembly. CAUTION: Do not pull on or pry the base cover from the side where the hinges are; doing so may damage the base cover.
  • Page 15 Removing and installing components...

  • Page 16: Light Bar

    Steps 1. Connect the battery cable to the system board, if applicable. 2. Connect the LED cable to the system board, if applicable. 3. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place.

  • Page 17: Installing The Light Bar

    About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure. Steps 1. Remove the seven screws (M2x3) that secure the light bar to the base cover. 2. Lift the light bar off the base cover. Installing the light bar Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 18: Memory Module

    Steps 1. Align the screw holes on the light bar with the screw holes on the base cover. 2. Replace the seven screws (M2x3) that secure the light bar to the base cover. Next steps 1. Install the base cover. 2.

  • Page 19: Installing The Memory Module

    Steps 1. Turn the mylar to find the memory module. 2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops- 3. Remove the memory module from the memory-module slot. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 20: Solid-State Drive-M.2 Slot One

    Steps 1. Turn the mylar to find the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot. 3. Slide the memory module firmly into the slot at an angle. 4. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 21: Installing The 2230 Solid-State Drive In M.2 Slot One

    Steps 1. Remove the two screws (M2x3) that secure the thermal shield to the solid-state drive and the system board. 2. Lift the thermal shield off the palm-rest and keyboard assembly. 3. Remove the screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. 4.
  • Page 22 Steps 1. Slide the solid-state drive mounting bracket into the slot on the system board, if it is not installed. 2. Align the notches on the solid-state drive with the SSD1 slot on the system board. 3. Slide the solid-state drive into the SSD1 slot on the system board. 4.

  • Page 23: Removing The 2280 Solid-State Drive/Intel Optane In M.2 Slot One

    Removing the 2280 solid-state drive/Intel Optane in M.2 slot one Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in M.2 slot one. NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid- state drive in M.2 slot one.

  • Page 24: Solid-State Drive-M.2 Slot Two

    About this task NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in M.2 slot one. NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid- state drive in M.2 slot one. The following image indicates the location of the 2280 solid-state drive/Intel Optane installed in M.2 slot one and provides a visual representation of the installation procedure.

  • Page 25: Installing The 2280 Solid-State Drive In M.2 Slot Two

    About this task The following image indicates the location of the 2280 solid-state drive in M.2 slot two and provides a visual representation of the removal procedure. Steps 1. Remove the two screws (M2x3) that secure the solid-state drive bracket to the system board and the palm-rest and keyboard assembly.

  • Page 26: Hard Drive

    Steps 1. Align the notches on the solid-state drive with the SSD2 slot on the system board. 2. Slide the solid-state drive into the SSD2 slot on the system board. 3. Place the solid-state drive bracket on the solid-state drive. 4.

  • Page 27: Installing The Hard Drive

    Steps 1. Open the latch and disconnect the hard-drive cable from the system board. 2. Remove the three screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly. 3. Lift the hard-drive assembly along with its cable off the palm-rest and keyboard assembly. 4.
  • Page 28 Steps 1. Align the screw holes on the hard-drive bracket with the screw holes on the hard drive. 2. Replace the four screws (M3x3) that secure the hard-drive bracket to the hard drive. 3. Connect the interposer to the hard-drive assembly. 4.

  • Page 29: Battery

    Battery Removing the 3-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the battery and provides a visual representation of the removal procedure. Steps 1.

  • Page 30: Removing The 6-Cell Battery

    Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. Next steps 1.

  • Page 31: Installing The 6-Cell Battery

    Steps 1. Remove the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 2. Disconnect the battery cable from the system board, if applicable. 3. Lift the battery off the palm-rest and keyboard assembly. Installing the 6-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 32: Wireless Card

    Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. Next steps 1.

  • Page 33: Installing The Wlan Card

    Steps 1. Remove the screw (M2x3) that secures the WLAN card to the system board. 2. Remove the bracket that secures the WLAN card to the system board. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the WLAN-card slot. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 34 Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 35: Speakers

    Speakers Removing the speakers Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the speakers and provides a visual representation of the removal procedure. Steps 1.

  • Page 36: Coin-Cell Battery

    Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before replacing the speakers.

  • Page 37: Installing The Coin-Cell Battery

    Steps Using a plastic scribe, pry the coin-cell battery out of the coin-cell battery slot on the system board. Installing the coin-cell battery Prerequisites If your are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 38: Power-Adapter Port

    Steps 1. Place the coin-cell battery in the coin-cell battery slot with the positive side facing up. 2. Snap the coin-cell battery into place. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.

  • Page 39: Installing The Power-Adapter Port

    Installing the power-adapter port Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the power-adapter port and provides a visual representation of the installation procedure. Steps 1.

  • Page 40: Installing The Left Fan

    About this task The following image indicates the location of the left fan and provides a visual representation of the removal procedure. Steps 1. Disconnect the fan cable from the system board. 2. Note the routing of the WLAN cable and remove the WLAN cable from the left fan. 3.

  • Page 41: Removing The Right Fan

    Steps 1. Align and place the left fan on the palm-rest and keyboard assembly. 2. Route the WLAN cable through the routing guides on the fan. 3. Connect the left-fan cable to the system board. 4. Replace the two (M2x3) screws to secure the left fan to the palm-rest and keyboard assembly. Next steps 1.

  • Page 42: Installing The Right Fan

    About this task The following image indicates the location of the right fan and provides a visual representation of the installation procedure. Steps 1. Disconnect the right-fan cable from the system board. 2. Remove the two (M2x3) screws that secure the right fan to the system board. 3.

  • Page 43: Heat Sink

    Steps 1. Align and place the right fan on the palm-rest and keyboard assembly. 2. Replace the two (M2x3) screws to secure the right fan to the palm-rest and keyboard assembly. 3. Connect the right-fan cable to the system board. Next steps 1.

  • Page 44: Installing The Heat Sink

    Steps 1. In the reverse sequential order (8>7>6>5>4>3>2>1), loosen the eight captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the heat sink and provides a visual representation of the installation procedure.

  • Page 45: I/O Board

    Steps 1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated on the heat sink), tighten the eight captive screws that secure the heat sink to the system board. Next steps 1.

  • Page 46: Installing The I/O Board

    About this task The following image indicates the location of the I/O board and provides a visual representation of the removal procedure. Steps 1. Lift the latch to disconnect the I/O-board cable from the I/O board. 2. Remove the three screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. 3.

  • Page 47: Display Assembly

    Steps 1. Align and place the I/O board on the palm-rest and keyboard assembly. 2. Install the three screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. 3. Connect the I/O-board cable to the I/O board. Next steps 1.
  • Page 48 About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure. Steps 1. Disconnect the display cable from the system board. 2. Remove the four screws (M2.5x5) that secure the display hinges to the system board. 3.

  • Page 49: Installing The Display Assembly

    Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the display assembly and provides a visual representation of the installation procedure. Removing and installing components...

  • Page 50: System Board

    Steps 1. Align the display assembly on the palm-rest and keyboard assembly. 2. Align the screw holes on the display hinges with screw holes on the system board. 3. Replace the four screws (M2.5x5) that secure the display hinges to the system board. 4.
  • Page 51 About this task The following image indicates the location of the system board and provides a visual representation of the removal procedure. CAUTION: The I/O board connector is located underneath the system board. Turn the system board over and disconnect the I/O board cable from the system board.

  • Page 52: Installing The System Board

    Steps 1. Open the latch and disconnect the power-button cable from the system board. 2. Open the latch and disconnect the keyboard cable from the system board. 3. Open the latch and disconnect the keyboard-backlight cable from the system board. 4.
  • Page 53 Steps 1. Connect the I/O board cable to the system board. 2. Turn the system board to the front and align and place the system board on the palm-rest and keyboard assembly. Removing and installing components...

  • Page 54: Fingerprint Reader Daughter-Board

    3. Replace the two (M2x2) screws that secure the system board to the palm-rest and keyboard assembly. 4. Connect the speaker cable to the system board. 5. Open the latch and connect the touchpad cable to the system board. 6. Open the latch and connect the keyboard-backlight cable to the system board. 7.

  • Page 55: Installing The Power Button With Fingerprint Reader

    Steps 1. Remove the two screws (M2x3) that secure the power button with fingerprint reader to the palm-rest and keyboard assembly. 2. Lift the power button with fingerprint reader off the palm-rest and keyboard assembly. Installing the power button with fingerprint reader Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 56: Touchpad

    Steps 1. Align the screw holes on the power button with fingerprint reader with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x3) that secure the power button with fingerprint reader to the palm-rest and keyboard assembly. Next steps 1.

  • Page 57: Installing The Touchpad

    10. Remove the power-adapter port. 11. Remove the system board. NOTE: The system board can be removed with the heat sink attached. About this task The following image indicates the location of the touchpad and provides a visual representation of the removal procedure. Steps 1.

  • Page 58: Palm-Rest And Keyboard Assembly

    Steps 1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. 2. Replace the four (M2x2) screws and adhere the tapes that secure the touchpad to the palm-rest and keyboard assembly. 3. Align and place the touchpad bracket into the slot on the palm-rest and keyboard assembly. 4.

  • Page 59: Installing The Palm-Rest And Keyboard Assembly

    6. Remove the left fan. 7. Remove the right fan. 8. Remove the solid-state drive/Intel Optane. 9. Remove the hard drive. 10. Remove the board. 11. Remove the touchpad. 12. Remove the speakers. 13. Remove the heat sink. 14. Remove the display assembly.
  • Page 60 Next steps 1. Install the system board. 2. Install the power-adapter port. 3. Install the display assembly. 4. Install the heat sink. 5. Install the speakers. 6. Install the touchpad. 7. Install the board. 8. Install the hard drive. 9. Install the solid-state drive/Intel Optane.

  • Page 61: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Drivers and downloads...

  • Page 62: System Setup

    System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 63: System Setup Options

    The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: • Removable Drive (if available) • STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. • Optical Drive (if available) •...
  • Page 64 Overview Memory Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode. Memory Technology Displays the technology that is used for the memory. Device Information Video Controller Displays the integrate graphics information of the computer.
  • Page 65 System Configuration Default: ON. Enable Microphone Enables or disables microphone. Default: ON. Enable Internal Speaker Enables or disables internal speaker. Default: ON. USB Configuration Enable Boot Support Enables or disables booting from USB mass storage devices such as external hard drive, optical drive, and USB drive.
  • Page 66 Table 8. System setup options—Security menu Security Enable Admin Setup Lockout Enables or disables the user from entering BIOS Setup when an Admin Password is set. Default: OFF. Password Bypass Bypass the System (Boot) Password and the internal hard drive password prompts during a system restart.
  • Page 67 Table 9. System setup options—Secure Boot menu Secure Boot Enable Secure Boot Enables or disables the computer to boos using only validated boot software. Default: OFF. NOTE: For Secure Boot to be enabled, the computer needs to be in UEFI boot mode and the Enable Legacy Option ROMs option needs to be turned off.
  • Page 68 Power Management Battery Charge Configuration Enables the computer to run on battery during power usage hours. Use the below options to prevent AC power usage between certain times of each day. Default: Adaptive. Battery settings are adaptively optimized based on your typical battery usage pattern.
  • Page 69 POST Behavior Fastboot Configures the speed of the UEFI boot process. Default: Thorough. Performs complete hardware and configuration initialization during boot. Fn Lock Options Enables or disables the Fn lock mode. Default: ON. Lock Mode Default: Lock Mode Secondary. Lock Mode Secondary = If this option is selected, the F1-F12 keys scan the code for their secondary functions.

  • Page 70: Updating The Bios In Windows

    Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Console and Threshold for Dell operating system Recovery tool. Default: 2. SupportAssist operating system Recovery Enables or disables the boot flow for SupportAssist operating system Recovery tool in the even of certain system errors.

  • Page 71: Updating Bios On Systems With Bitlocker Enabled

    3. Insert the USB Flash drive into the system that requires the BIOS update. 4. Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and click Return.

  • Page 72: Updating The Dell Bios In Linux And Ubuntu Environments

    Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 73 3. The flash BIOS menu will open, and then click the Flash from file. 4. Select external USB device. System setup...
  • Page 74 5. Once the file is selected, Double click the flash target file, then press submit. 6. Click the Update BIOS then system will reboot to flash the BIOS. System setup...

  • Page 75: System And Setup Password

    7. Once complete, the system will reboot and the BIOS update process is completed. System and setup password Table 19. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 76: Deleting Or Changing An Existing System Setup Password

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 77: Troubleshooting

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 78: Enabling Intel Optane Memory

    Diagnostic light codes Problem description Power-rail failure System BIOS Flash incomplete Management Engine (ME) error Camera status light: Indicates whether the camera is in use. • Solid white — Camera is in use. • Off — Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.

  • Page 79: Flea Power Release

    Flea power release About this task Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure provides the instructions on how to conduct flea power release: Steps 1.

  • Page 80: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 21. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter.

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