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Cisco 500 Series Administration Manual
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Cisco 500 Series Administration Manual

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Cisco Headset 500 Series Administration Guide
First Published: 2019-06-20
Last Modified: 2020-06-18
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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  • Page 1 Cisco Headset 500 Series Administration Guide First Published: 2019-06-20 Last Modified: 2020-06-18 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com...

  • Page 3: Table Of Contents

    New and Changed for Headset Firmware 2.0(1) New and Changed for Headset Firmware 1.5(1) About the Cisco Headset 500 Series Deploy Your Cisco Headset 520 Series and Cisco Headset 530 Series Deploy Your Cisco Headset 560 Series Connect the Multibase to a Bluetooth Device...
  • Page 4 Headset Inventory Summary Get an Aggregate Summary of Your Deployed Headsets Configure Cisco IP Phones for Headsets on Cisco Unified Communications Manager Cisco Headset 500 Series Parameters on Cisco Unified Communications Manager Set Up a Group of Phones for Headsets...
  • Page 5 Check Your Headset Firmware on Multiplatform Phones Update Your Headset Firmware on Cisco Jabber Upgrade Your Cisco Headset to the Latest Release on Cisco Webex Teams Upgrade Your Headset with the Cisco Headsets Web Tool Open a TAC Case Online...
  • Page 6 Contents Cisco Headset 500 Series Administration Guide...

  • Page 7: Cisco Headset 500 Series Set Up

    New and Changed Information, on page 1 • About the Cisco Headset 500 Series, on page 3 • Deploy Your Cisco Headset 520 Series and Cisco Headset 530 Series, on page 3 • Deploy Your Cisco Headset 560 Series, on page 4 •...

  • Page 8: New And Changed For Headset Firmware 2.0(1)

    New and Changed for Headset Firmware 2.0(1) New and Changed for Headset Firmware 2.0(1) The following table shows the changes made for Firmware Release 2.0(1). Table 2: Cisco Headset 500 Series Administration Guide Revisions for Firmware Release 2.0(1) Feature Updated Section...

  • Page 9: About The Cisco Headset 500 Series

    About the Cisco Headset 500 Series The Cisco Headset 500 Series is a family of headsets optimized for Cisco IP Phones, Cisco DX devices, Cisco Jabber, and Cisco Webex Meetings. The Cisco Headset 521, 522, 531, 532, 561, and 562 offer reliable, high-quality sound in noisy office environments.

  • Page 10: Deploy Your Cisco Headset 560 Series

    USB connection. What to do next Your headsets function with full call control capabilities on a Cisco IP Phone without any changes through Cisco Unified Communications Manager Administration. However, some headset features are only available after activation by a Cisco Unified CM Administrator. See Cisco Headset Administration, on page 11 more information.
  • Page 11 Step 2 Do one of these actions. • If you want to use the USB cable with the Cisco Headset 560 Series, plug in to a USB port on a Cisco IP Phone 8851, 8851NR, 8861, 8865, or 8865NR. • If you want to use the Y-cable with the Cisco Headset 560 Series, plug the smaller RJ-9 cable into the headset port and the larger RJ-11 cable into the AUX port.
  • Page 12 Cisco Headset 500 Series Set Up Deploy Your Cisco Headset 560 Series Step 3 You can connect a second call device with the Cisco Headset 560 Series with Multibase. Connect the mini-USB cable into the left port on the back of the base. Note For best call quality, use the standard USB cable with a Cisco IP Phone and the mini-USB cable with a laptop or other call device.

  • Page 13: Connect The Multibase To A Bluetooth Device

    The Cisco Headset 560 Series Multibase can connect to Bluetooth devices such as a mobile phone or tablet. The headset base appears on your call device as Cisco Headset followed by the last three digits on your headset serial number.

  • Page 14: Cisco Ip Phone 7800 Series Documentation

    URL: http://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-phone-8800-series-multiplatform-firmware/ tsd-products-support-series-home.html Cisco Unified Communications Manager Documentation See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL: https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/ tsd-products-support-series-home.html Cisco Webex DX Series Documentation Refer to publications that are specific to your language, model, and firmware release.
  • Page 15 Cisco Headset 500 Series Set Up Cisco Webex DX Series Documentation https://www.cisco.com/c/en/us/support/collaboration-endpoints/desktop-collaboration-experience-dx600-series/ tsd-products-support-series-home.html Cisco Headset 500 Series Administration Guide...
  • Page 16 Cisco Headset 500 Series Set Up Cisco Webex DX Series Documentation Cisco Headset 500 Series Administration Guide...

  • Page 17: Cisco Headset Administration

    Headset Administration on Webex Control Hub, on page 26 Headset Management Overview This chapter assumes that you have already deployed the Cisco Headset 500 Series to your users. For more information on headset deployment see Cisco Headset 500 Series Set Up, on page In Cisco Unified Communications Manager (Unified CM) Administration, you can: •...
  • Page 18 • **This feature is not supported in the 12.0.x and 12.5(1) releases. • N/A When you upgrade to Unified CM 11.5(1)SU7 or higher from an earlier version, most Cisco IP Phones will upgrade automatically to Phone Firmware 12.5(1)SR3 or higher versions.

  • Page 19: Workflow: Configure Headset Serviceability

    • **This feature is not supported in the 12.0.x and 12.5(1) releases. Workflow: Configure Headset Serviceability Use the following workflow to guide you through the setup of your Cisco Headset Serviceability feature. After you complete this workflow, you can configure headset settings, headset firmware load, DECT frequency, and additional features.

  • Page 20: Activate Cisco Headset Service

    Cisco Headset service should be activated on all the Unified Communications Manager nodes wherever Cisco CallManager service is already running. Ensure that you activate the Cisco Headset service on the Unified Communications Manager nodes where you want to administer headsets using the Cisco Unified CM Administration interface.

  • Page 21: Configure User Profiles For Headset Users

    Configure User Profiles for Headset Users Note Ensure that the Cisco Headset service is up and running before the COP file is installed. Ensure that the headset COP file is installed on all nodes of Unified Communications Manager. 1. Install or upgrade the COP file to the Unified Communications Manager system before you can start using your Cisco headsets.

  • Page 22: Apply User Profiles To End Users

    Cisco Headset Administration Apply User Profiles to End Users Procedure Step 1 From Cisco Unified CM Administration, choose User Management > User/Phone Add > User Profile. Step 2 Click Add New. Step 3 Enter a Name and Description for the user profile.

  • Page 23: Firmware Management

    You can assign headset templates to user profiles in Unified Communications Manager to configure default headset settings for your users when their Cisco IP Phone resets. Users may override their individual headset settings from their Cisco IP Phone. Unified Communications Manager supports two types of headset templates: Standard Default Headset Configuration Template This is the system default template that contains the factory default settings for all headset model series.
  • Page 24 This template is displayed as System Generated Custom Headset Template in the Cisco Unified CM Administration interface. All the existing users and devices will be still associated to this custom template after the upgrade.
  • Page 25 Controls the use of the conferencing feature on the Cisco Headset 560 Series. Conferencing allows up to three guest headsets to pair with the same base at once. See Cisco Headset 500 Series User Guide for more information on conferencing. Firmware Source Allow from UCM or Allow Controls the headset's firmware upgrade source.

  • Page 26: Configure A Headset Template

    Work for the Cisco Headset 560 Series. Configure a Headset Template Use this procedure to configure a headset template with customized settings that you can apply to Cisco headsets. You can create a customized template or use the system-defined Standard Default Headset Template. Note The Standard Default Headset Configuration Template is a system-defined template.

  • Page 27: Headset Inventory Management

    Headset Inventory Settings From Cisco Unified CM Administration, use the Device > Headset > Headset Inventory window to view a full list of all headsets deployed on your server. You can use this information to generate reports for all deployed headsets.

  • Page 28: View Headset Inventory

    Name of the device to which the headset is connected to. Device Model Displays the Cisco IP Phone or Cisco Jabber model number. For example, CP-8865 is a Cisco IP Phone model. CSF is a device type for either Cisco Jabber for Mac or Cisco Jabber for Windows. Software Version Displays the latest version of the software used.

  • Page 29: Get An Aggregate Summary Of Your Deployed Headsets

    Make sure that the phones on Cisco Unified Communications Manager are properly configured for use with headsets. The following table describes the fields that control functions related to the Cisco Headset 500 Series on Cisco Unified Communications Manager. For more detailed information on all the Cisco IP Phone configuration fields in Cisco Unified Communications Manager, see the Feature Configuration Guide for Cisco Unified Communications Manager.

  • Page 30: Cisco Headset 500 Series Parameters On Cisco Unified Communications Manager

    Cisco Headset Administration Cisco Headset 500 Series Parameters on Cisco Unified Communications Manager Table 8: Product Specific Configuration Fields for Headsets in Cisco Unified Communications Manager Configuration Field Name Cisco Headset 520 Series Cisco Headset 530 Series Cisco Headset 560 Series...

  • Page 31: Set Up A Single Phone For A Headset

    Manager, on page 24 Headset Administration on Multiplatform Phones Cisco IP Phones with Multiplatform Firmware Release 11.1.2 or later support the Cisco Headset 520 Series and Cisco Headset 530 Series. The headsets don't require any administration on multiplatform phones. However, you should install the latest Multiplatform firmware release before connecting your headset to a phone.

  • Page 32: Upgrade The Cisco Headset 500 Series Software

    Cisco IP Phone Compatibility with the Cisco Headset 500 Series Upgrade the Cisco Headset 500 Series Software You can upgrade the firmware in your Cisco Headset 500 Series. The headset settings are not erased by a phone reset. The upgrade rule supports HTTP and TFTP protocols.
  • Page 33 Cisco Headset Administration Check Headset Inventory in Cisco Webex Control Hub Step 2 Select a headset from the inventory. Cisco Headset 500 Series Administration Guide...
  • Page 34 Cisco Headset Administration Check Headset Inventory in Cisco Webex Control Hub Cisco Headset 500 Series Administration Guide...

  • Page 35: Headset Management On Cisco Unified Communications Manager Versions Older Than 12.5(1)Su1

    Cisco Software Download website, edit the file, and then upload the file on the Cisco Unified Communications Manager TFTP server. The file is a JavaScript Object Notification (JSON) file. The updated headset configuration is applied to the enterprise headsets over a 10 to 30-minute time frame to prevent a traffic backlog on the TFTP server.
  • Page 36 Headset Management on Cisco Unified Communications Manager Versions Older than 12.5(1)SU1 Headset Management on Older Versions of Cisco Unified Communications Manager For more information on the TFTP service, see the "Manage Device Firmware" chapter of the Administration Guide for Cisco Unified Communications Manager and IM and Presence Service.

  • Page 37: Download The Default Headset Configuration File

    Headset Management on Cisco Unified Communications Manager Versions Older than 12.5(1)SU1 Download the Default Headset Configuration File Parameter Range Default Notes Conference 0 (Disable), Controls the use of the conferencing feature on the 1 (Enable) Cisco Headset 560 Series. Conferencing allows up to three guest headsets to pair with the same base at once.
  • Page 38 Headset Management on Cisco Unified Communications Manager Versions Older than 12.5(1)SU1 Modify the Default Headset Configuration File A sample script is shown below. This script is provided for reference only. Use it as a guide as you configure your headset parameters. Use the JSON file that was included with your firmware load.
  • Page 39 Headset Management on Cisco Unified Communications Manager Versions Older than 12.5(1)SU1 Modify the Default Headset Configuration File "firmwareParams": [ "name": "Speaker Volume", "access": "Both", "usageId": 32, "value": 7 "name": "Microphone Gain", "access": "Both", "usageId": 33, "value": 2 "name": "Sidetone", "access": "Both", "usageId": 34,...

  • Page 40: Install The Default Configuration File On Cisco Unified Communications Manager

    Log in to Cisco Unified Serviceability and choose Tools > Control Center - Feature Services. Step 2 From the Server drop-down list box, choose the server on which the Cisco TFTP service is running. Step 3 Click the radio button that corresponds to the Cisco TFTP service.

  • Page 41: Troubleshooting

    If you can configure Unified Communications Manager or Cisco Unified Real-Time Monitoring Tool (RTMT) to collect Problem Report Tool (PRT) logs for headsets connected to Cisco IP Phones. The PRT includes data on call quality, codecs used, audio settings, wireless settings, and alert logs.

  • Page 42: User Can't Use The Headset With A Cisco Ip Phone

    Problem Report Tool (PRT) softkey generates on the phone. The problem report contains information about the phone and the headsets. See the Cisco Headset 500 Series User Guide for other troubleshooting solutions that the user can perform at their desk.

  • Page 43: Poor Audio Quality

    • Make sure users securely return their headsets to the headset base when the headsets aren't in use. The Cisco Headset 560 Series reduces the DECT frequency when the headset is seated in the base. • Lower the headset's DECT range and bandwidth in Cisco Unified Communications Manager Administration.

  • Page 44: Generate Prt For Endpoints On Rtmt

    You can update your headset software on any supported Cisco IP Phone. During the update, the LEDs on the Cisco Headset 560 Series base blink in sequence from left to right. After the software upgrade completes successfully, the LEDs return to their idle state.

  • Page 45: Check Your Headset Firmware On Multiplatform Phones

    Jabber version 12.9 or later displays the headset update progress. During the upgrade, the LEDs on the Cisco Headset 560 Series base blink in sequence from left to right. After the software upgrade completes successfully, the LEDs return to their idle state.

  • Page 46: Upgrade Your Headset With The Cisco Headsets Web Tool

    Upgrade Your Headset with the Cisco Headsets Web Tool You can upgrade your Cisco Headset 560 Series with the Cisco Headsets web tool. The web tool enables you to upgrade and check your headset firmware through your web browser. The web tool automatically checks your headset model and current firmware version.

  • Page 47: Locate Your Headset Serial Number

    Step 3 Highlight Cisco Headset and press Show detail. Find Your Headset Serial Number in Cisco Jabber You can find your Cisco headset serial number on Cisco Jabber for Windows and Mac, version 12.8 or later. Procedure Step 1 In Cisco Jabber, click the gear icon and select Settings >...

  • Page 48: Clean Your Cisco Headset 500 Series

    Troubleshooting Clean Your Cisco Headset 500 Series Your headset model, serial number, and current firmware version displays at the top of the window. Clean Your Cisco Headset 500 Series To clean your headset, use only a dry soft cloth to gently wipe the ear pads, microphone, and headset base.

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