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HP Envy 17 Maintenance And Service Manual
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HP Envy 17 Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP Envy 17

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions or Intel, Core, Optane, and Thunderbolt are Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................4 Locating hardware ..............................4 Locating software ..............................4 Right side ................................4 Left side ................................. 5 Display ..................................7 Low blue light mode (select products only) ..................7 Keyboard area ................................
  • Page 6 Grounding the work area ........................26 Recommended materials and equipment ..................26 Cleaning your computer ............................27 Enabling HP Easy Clean (select products only) ................. 27 Removing dirt and debris from your computer ................27 Cleaning your computer with a disinfectant ..................28 Caring for wood veneer (select products only) .................
  • Page 7 Backing up information and creating recovery media ..................63 Using Windows tools for backing up ....................63 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..63 Restoring and recovering your system ....................... 63 Creating a system restore .........................
  • Page 8 Starting HP PC Hardware Diagnostics UEFI ..................69 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........69 Downloading the latest HP PC Hardware Diagnostics UEFI version ......69 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................

  • Page 9: Product Description

    This table provides detailed product information. Table 1-1 Product components and their descriptions Category Description Product Name HP Envy 17 Laptop PC HP ENVY 17m Laptop PC Model number: 17-ch0xxx, 17m-ch0xxx CTO model number: 17t-ch000 Processors 10th Generation Intel® Core™ processors Intel®...
  • Page 10 Dual speakers Supports Far-Field Cortana Supports Alexa HP Wide Vision HD Camera: indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV 720p by 30 frames per second Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise...
  • Page 11 Table 1-1 Product components and their descriptions (continued) Category Description 90 W, slim barrel, PFC, 4.5 mm 65 W, slim barrel, non-PFC, 1.8 m Power cord C5, 1 m (3.3 ft) Security Supports Trusted Platform Module (TPM) 2.0, firmware based Integrated fingerprint reader Privacy camera Mic mute...

  • Page 12: Components

    Components Locating hardware To find out what hardware is installed on your computer, type device manager in the taskbar search box, and then select the Device Manager app. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

  • Page 13: Left Side

    Table 2-2 Left-side components and their descriptions Component Description USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off. NOTE:...
  • Page 14 For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, ▲ and then select HP Documentation. Chapter 2 Components...

  • Page 15: Display

    The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions...

  • Page 16: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Keyboard area Keyboards can vary by language.

  • Page 17: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.

  • Page 18: Button, Vents, And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● ● Off: Computer sound is on. Microphone mute light ●...
  • Page 19 Fingerprint readers, which enable a fingerprint logon, can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. Table 2-6 Button, vents, and fingerprint reader and their descriptions Component Description Vents Enable airflow to cool internal components.

  • Page 20: Special Keys

    Table 2-6 Button, vents, and fingerprint reader and their descriptions (continued) Component Description ▲ Right-click the Power icon , and then select Power Options. Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. Touch your finger to the fingerprint reader. ▲...

  • Page 21: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader. Camera privacy key Turns the camera off and on. Power button When the computer is off, press the button briefly to turn ●...

  • Page 22: Labels

    Table 2-8 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 23 Table 2-9 Service label components Component Serial number Product ID HP product name, model number ● Regulatory label(s)—Provide regulatory information about the computer. ● Wireless certification label(s)—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 24: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 25 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available as subcomponents, not as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly subcomponents on page Top cover/keyboard...

  • Page 26: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Intel Wireless Wi-Fi6 AX 201 2 × 2 Wi-Fi + Bluetooth® 5 (non-vPro) (MU-MIMO) L92724-005 Memory modules 4 GB DDR4-3200 1.2v L83673-005 8 GB 3200MHz 1.2v DDR4 L46598-005 16 GB DDR4-3200 1.2v L67710-005...
  • Page 27 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display panel Full High Definition (FHD) antiglare, touch screen, UWVA M45769-001 FHD antiglare, nontouch screen, AR UWVA M45767-001 FHD antiglare, nontouch screen, UWVA M45768-001 UHD antiglare, nontouch screen, UWVA M55014-001 Webcam M45775-001...

  • Page 28: Mass Storage Devices

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Antenna (dual) M44996-001 Webcam cable M45778-001 Hinges (left and right) M45772-001 Touch screen board (in touch screen panel kit) M45769-001 Back cover (with antenna) The antenna that is separate from the bottom cover is available as spare part number M44996-001. For models in natural silver finish M45771-001 Mass storage devices...

  • Page 29: Miscellaneous Parts

    Table 3-4 Cable descriptions and part numbers Item Component Spare part number IR sensor board cable M45780-001 Touchpad cable M45779-001 Display panel cable For use with touch screens M45781-001 For use with Full High Definition (FHD) nontouch screens M45782-001 For use with Ultra High Definition (UHD) nontouch screens M55014-001 Webcam cable M45778-001...
  • Page 30 Table 3-5 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Switzerland L22324-001 South Africa L22325-001 HDMI to VGA Adapter 701943-001 USB to Gigabit RJ45 Adapter 829941-001 USB-C to VGA Adapter 831751-001 USB-C to RJ45 Adapter 855560-001 USB-C to USB-A Hub 916838-001 USB-C to Multi-Port Hub 919666-001...

  • Page 31: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 32: Electrostatic Discharge Information

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 33: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V...

  • Page 34: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 35: Cleaning Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 36: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 37: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Table 4-3 Support information locations...
  • Page 38 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.

  • Page 39: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 60 screws when you service the parts described in this chapter.

  • Page 40: Battery

    Remove the bottom cover and rubber feet: Peel the two rubber feet off the bottom of the computer (1). Remove the six Phillips M2.0 × 4.0 screws (2) that secure the bottom cover to the computer. Remove the two M2.0 × 3.0 screws from each side of the computer (3). Use a nonmarking, nonconductive tool to release the edges of the bottom cover from the computer (1).
  • Page 41 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 42: Speakers

    Rotate the battery upwards (2), and then remove the battery from the computer (3). To insert the battery, reverse the removal procedures. Speakers To remove the speakers, use this procedure and illustration. Table 5-3 Speaker description and part number Description Spare part number Speaker Kit M45789-001...

  • Page 43: Ir Sensor Board

    Remove each speaker (3). Reverse this procedure to install the speakers. IR sensor board To remove the IR sensor board, use this procedure and illustration. Table 5-4 IR sensor board description and part number Description Spare part number IR sensor board M45773-001 IR sensor board cable M45780-001...

  • Page 44: Memory Modules

    Remove the board from the computer (3). Reverse this procedure to install the IR sensor board. Memory modules To remove the memory modules, use this procedure and illustration. Table 5-5 Memory module descriptions and part numbers Description Spare part number 16 GB, DDR4-3200 L67710-005 8 GB, DDR4-3200...
  • Page 45 Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.

  • Page 46: Wlan Module

    Press down on the module until the side retention clips snap into place (3). WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-6 WLAN module descriptions and part numbers Description Spare part number Intel Wireless Wi-Fi6 AX 201 2 × 2 Wi-Fi + Bluetooth® 5 (non-vPro) (MU-MIMO) L92724-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module...

  • Page 47: Solid-State Drive

    Remove the Phillips M2.0 × 2.0 screw and then remove the WLAN module (3). NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal.
  • Page 48 Table 5-7 Solid-state drive descriptions and part numbers Description Spare part number 1 T, M2 2280 PCIe-NVMe value L85370-005 512 GB, M2 2280 PCIe NVMe value L85364-005 32 GB/1 T, M2 2280, PCIe-NVMe, Gen 3 × 4 TLC SS (Optane Memory Module/solid-state drive combination L85374-005 drive) 32 GB/512 GB, M2 2280, PCIe-NVMe, Gen 3 ×...

  • Page 49: Fan

    Pull the drive away from the socket to remove it (2). To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. To remove the fan, use this procedure and illustration. Table 5-8 Fan description and part number Description...

  • Page 50: Heat Sink

    Remove both fans from the computer (4). Reverse this procedure to install the fan assembly. Heat sink To remove the heat sink, use these procedures and illustrations. Table 5-9 Heat sink descriptions and part numbers Description Spare part number Heat sink for use in models with discrete graphics M45784-001 Heat sink for use in models with UMA graphics M45785-001...
  • Page 51 Remove the heat sink from the computer (2). In the order indicated on the UMA heat sink, remove the four Phillips M2.0 × 3.5 screws (1) that secure the heat sink to the computer, and then remove the heat sink from the computer (2). Component replacement procedures...

  • Page 52: Display Panel

    Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.

  • Page 53: Power Connector

    Remove the webcam cable and the display panel cables from the clips that secure them (5). Remove the four Phillips M2.5 × 2.5 screws that secure the display panel to the base enclosure and remove the display panel. Reverse this procedure to install the display panel. Power connector To remove the power connector cable, use this procedure and illustration.

  • Page 54: Touchpad

    Prepare the computer for disassembly (Preparation for disassembly on page 31). Remove the bottom cover (Bottom cover and rubber feet on page 31). Remove the battery (see Battery on page 32). Remove the power connector cable: Disconnect the power connector cable from the system board (1). Remove the power connector cable from the computer (2).

  • Page 55: System Board

    Remove the three Phillips M2.0 × 5.0 screws (3) that secure the touchpad bottom bracket to the computer. Remove the touchpad bracket from the computer (4). Reverse this procedure to install the touchpad. System board To remove the system board, use these procedures and illustrations. Table 5-13 System board descriptions and part numbers Description...
  • Page 56 When you replace the system board, be sure to remove the following components (as applicable) from the defective system board and install them on the replacement system board: Memory modules (see Memory modules on page 36). ● ● WLAN module (see WLAN module on page 38).

  • Page 57: Display Assembly

    Remove the seven Phillips M2.0 × 3.5 screws that secure the system board to the computer (2). Tilt the system board up (1), and then remove the system board (2). Reverse this procedure to install the system board. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations.
  • Page 58 Firmware During Service. For the Dynamic Calibration (Color Calibration) feature, reload the calibration data after replacing the panel kit. More information can be found in Advisory: c06640672 - HP Display Control Panel Color Calibration Data Reload Process. Before removing the display panel, follow these steps:...
  • Page 59 Remove the four Phillips M2.5 × 2.5 screws that secure the display panel to the base enclosure and remove the display panel. If you need to remove the display panel on a touch screen model: Position a suction cup tool at the illustrated locations on the display panel, and then rotate the locking lever down to lock the cup.
  • Page 60 If you need to remove the hinges from the display enclosure: Remove the six Phillips broadhead M2.5 × 5.0 screws (1) from each hinge. Remove the two Phillips M2.5 × 5.0 screws (2) from each hinge. Remove the hinges from the display (3). The display hinges are available as spare part number M45772-001.
  • Page 61 Insert a plastic tool between the foil and camera module to carefully remove the camera module (3). The camera module is available as spare part number M45775-001. If you need to remove the camera module from the camera module cable, peel the tape carefully from the camera module.
  • Page 62 Panel Firmware During Service. For the Dynamic Calibration (Color Calibration) feature, reload the calibration data after replacing the panel kit. More information can be found in Advisory: c06640672 - HP Display Control Panel Color Calibration Data Reload Process. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 63: Keyboard With Top Cover

    Keyboard with top cover The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes. Table 5-14 Keyboard with top cover descriptions and part numbers Description...

  • Page 64: Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 65: Preparing For A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 66 NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Chapter 6 Using Setup Utility (BIOS)

  • Page 67: Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 68: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

  • Page 69: Installing A Bios Update

    Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. Select Updates, and then select Check for updates and messages. Follow the on-screen instructions.

  • Page 70: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 71: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲...

  • Page 72: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 73: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 74: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 75: Accessing Hp Pc Hardware Diagnostics Windows From Support Assistant

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button.

  • Page 76: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number (Select Products Only)

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 77: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 78: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 79 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

  • Page 80: 10 Specifications

    10 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information.

  • Page 81: Solid-State Drive Specifications

    Table 10-2 Display specifications Metric U.S. Active diagonal size 39.6 cm 15.6 in Resolution 1920 × 1080 (FHD) 3840 × 2160 (UHD) Surface treatment Antiglare (FHD, UHD panels) Brightness 300 nits (FHD, 72% NTSC/100% sRGB panels) 400 nits (UHD panel) Viewing angle UWVA Backlight...

  • Page 82: Solid-State Drive Specifications (Sata-3)

    Solid-state drive specifications (SATA-3) This section provides specifications for your solid-state drive. Table 10-4 Solid-state drive specifications 128 GB* Dimensions Height 1.35 mm Weight < 10 g Interface type SATA-3 Ready time, maximum (to not busy) 1.0 ms Access times, logical 0.1 ms Transfer rate up to 540 MB/s...

  • Page 83: 11 Power Cord Set Requirements

    11 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 84 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...

  • Page 85: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 86: Index

    18 spare part numbers 20 illustrated 18 spare part number 18 camera spare part number 18 HP PC Hardware Diagnostics UEFI identifying 7 display components 7 downloading 69 camera light, identifying 8 display panel failure ID code 68...
  • Page 87 64 HP Sure Recover 65 USB flash drive 64 memory modules recovery media 63 removal 36 creating using HP Cloud Recovery illustrated parts catalog 16 spare part numbers 36 Download Tool 63 integrated numeric keypad, microphone mute light, identifying...
  • Page 88 23, 29 traveling with the computer 14 USB board cable spare part number 20 USB SuperSpeed port with HP Sleep and Charge, identifying 5 USB SuperSpeed port, identifying 4 USB Type-C power connector and Thunderbolt port with HP Sleep and...

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