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Brother DCP-7020 User Manual
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Brother DCP-7020 User Manual

Multifunction center/facsimile machine
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USER'S GUIDE
DCP-7020

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  • Page 1 USER’S GUIDE DCP-7020...
  • Page 2 Register your product on-line at http://www.brother.com/registration By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother: ■...

  • Page 3: Brother Numbers

    Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for all your DCP needs. You can download the latest software, documents and utilities, read FAQs and troubleshooting tips, and learn how to get the most from your Brother product.

  • Page 4: Ordering Accessories And Supplies

    If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (In the USA, you can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)
  • Page 5 LIMITED TO $50. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.
  • Page 6 Machine and/or accompanying Consumable and Accessory Items at no charge to you for parts or labor. The decision as to whether to repair or replace the Machine and/or accompanying Accessory Items is made by Brother in its sole discretion. Consumable...
  • Page 7 MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. • This Limited Warranty is the only warranty that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother's obligations to you. It replaces understandings that you may have with Brother or its representatives.
  • Page 8 This warranty states Brother’s entire liability and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine to operate properly. Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Facsimile machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages.

  • Page 9: Safety Precautions

    Safety precautions We use the following icons throughout this User’s Guide. Warnings tell you what to do to prevent possible personal injury. Electrical Hazard icons alert you to a possible electrical shock. Hot Surface icons warn you not to touch DCP parts that are hot. Cautions specify procedures you must follow or avoid to prevent possible damage to the DCP or other objects.
  • Page 10 WARNING The fuser unit is marked with a caution label. Please do not remove or damage the label. To prevent injuries, be careful not to put your hands on the edge of the DCP under the document cover or scanner cover. To prevent injuries, be careful not to put your fingers in the area shaded in the illustratiosn.

  • Page 11: Table Of Contents

    Table of Contents Introduction Using this Guide ...1-1 Choosing a location ...1-2 How to access the complete User’s Guide ...1-3 To view Documentation (For Windows To view Documentation (For Macintosh Control panel overview ...1-5 Load document...1-6 Using the automatic document feeder (ADF) ...1-6 Using the scanner glass ...1-7 About paper ...1-8 Recommended Paper...1-8...
  • Page 12 Important information Federal Communications Commission (FCC) Declaration of Conformity (USA only) ...5-1 Industry Canada Compliance Statement (Canada only) ...5-2 Disconnect device ...5-2 International Energy Star Laser safety ...5-2 FDA regulations...5-2 Important safety instructions...5-3 Trademarks ...5-4 Troubleshooting and routine maintenance Troubleshooting ...6-1 Error messages ...6-1 Document jams ...6-3 Paper jams ...6-4...
  • Page 13 Specifications Product description ... S-1 General... S-1 Print media... S-2 Copy ... S-3 Scanner ... S-3 Printer ... S-4 Interfaces... S-4 Computer requirements... S-5 Consumable items... S-6 Optional External Wireless Print/Scan Server (NC-2200w)... S-6 Optional External Print Server (NC-2100p) ... S-7 Index...

  • Page 14: Introduction

    Introduction Using this Guide Throughout this Guide you will see special symbols alerting you to important warnings, notes and actions. Special fonts identify keys you should press, messages that appear on the LCD, and important points or related topics. Bold Bold typeface identifies specific keys on the DCP’s control panel.

  • Page 15: Choosing A Location

    Choosing a location Place your DCP on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the DCP near a standard, grounded AC power outlet. Choose a location where the temperature remains between 50° to 90.5° F (10° to 32.5°C). CAUTION ■...

  • Page 16: How To Access The Complete User's Guide

    ‘Documentation’ section of the CD-ROM. To view Documentation ® (For Windows From the Start menu, select Brother, MFL Pro Suite DCP-7020 from the Programs Group, and then select User’s Guide. —OR— Turn on your PC. Insert the Brother CD-ROM labeled Windows CD-ROM drive.

  • Page 17: To View Documentation (For Macintosh ® )

    To view Documentation ® (For Macintosh ® Turn on your Macintosh . Insert the Brother CD-ROM labeled Macintosh into your CD-ROM drive. The following window will appear. (Mac OS Double-click the Documentation icon. The select Language screen appears, double-click your language.

  • Page 18: Control Panel Overview

    Chapter 1 Control panel overview Stack 100% Copy keys (Temporary settings): Options You can quickly and easily select temporary settings for copying. Enlarge/Reduce Lets you enlarge or reduce copies depending on the ratio you select. Contrast Lets you select the copy quality for your type of document.

  • Page 19: Load Document

    Load document You can make copies and scan from the ADF (automatic document feeder) and from the scanner glass. Using the automatic document feeder (ADF) The ADF can hold up to 35 pages and feeds each sheet individually. Use standard 20 lb (80 g/m ) paper and always fan the pages before putting them in the ADF.

  • Page 20: Using The Scanner Glass

    Chapter 1 Using the scanner glass You can use the scanner glass to copy or scan pages of a book or one page at a time. Documents can be up to Letter/A4 size (8.5 to 11 in. (215.9 to 297.4 mm)). Note To use the scanner glass, the ADF must be empty.

  • Page 21: About Paper

    About paper Recommended Paper To get the best print quality, we suggest using the following paper. Paper Type Item Plain paper Xerox 4200DP 20 lb Hammermill Laser Paper 24 lb (Xerox Premier 80 g/m (Xerox Business 80 g/m (Mode DATACOPY 80 g/m (IGEPA X-Press 80 g/m Recycled paper...
  • Page 22 Chapter 1 CAUTION Do not use the following types of paper or envelopes, they may cause a paper jam and damage your machine. Do not use: • Inkjet paper; • Coated paper, such as vinyl coated paper; • Pre-printed or highly textured paper, or paper with an embossed letterhead; •...

  • Page 23: How To Load Paper

    How to load paper To load paper or other media in the paper tray Pull the paper tray completely out of the DCP. While pressing the paper guide release lever, slide the adjusters to fit the paper size. Check that the guides are firmly in the slots.
  • Page 24 Chapter 1 To load paper or other media in the manual feed slot You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper. Slide the paper guides to fit the paper size.

  • Page 25: Getting Started

    Getting started Initial Setup Setting the Paper Type To get the best print quality, set the DCP for the type of paper you are using. Press Menu and 1.General Setup . Press Set. Press to select 1.Paper Type . General Setup 1.Paper Type Press Set.

  • Page 26: Setting The Beeper Volume

    Chapter 2 Setting the Beeper Volume You can change the beeper volume. The default setting is Med . When the beeper is on, the DCP will beep when you press a key or make a mistake. Press Menu and 1.General Setup . Press Set.

  • Page 27: Sleep Time

    Sleep Time Setting the Sleep Time reduces power consumption by turning off the fuser inside the DCP while it is idle. You can choose how long the DCP is idle (from 00 to 99 minutes) before it goes into sleep mode. The timer is automatically reset when the DCP receives PC data or makes a copy.

  • Page 28: Making Copies

    Making copies Using the DCP as a copier You can use your DCP as a copier, making up to 99 copies at a time. The printable area of your DCP begins at approximately 0.12 in. (3 mm) from both sides and 0.12 in. (3 mm) from the top or bottom of the paper.

  • Page 29: Using The Temporary Copy Keys

    Using the Temporary Copy keys When you want to quickly change the copy settings temporarily for the next copy, use the Temporary Copy keys. You can use different combinations. Temporary Copy keys Note ■ These settings are temporary, and the DCP returns to its default settings 60 seconds after copying.

  • Page 30: Adjusting Contrast

    Chapter 3 Press to select the enlargement or reduction ratio you want. Press Set. —OR— You can select Custom(25-400%) and press Set. Press to enter an enlargement or reduction ratio from 25% to 400% . Press Set. Note Enlargement or reduction ratio can also be increased or decreased by holding down Press Start.

  • Page 31: Changing The Temporary Copy Settings

    Changing the temporary copy settings Use the Options key to quickly set the following copy settings temporarily for the next copy. Press Menu Selections Quality Stack/Sort Page Layout Note The factory settings are shown in Bold. After you choose your settings by pressing Set, the LCD shows Set temporarily . Press Start if you have finished choosing settings.
  • Page 32 Chapter 3 Quality You can select the copy quality. The default setting is Auto . Suitable for documents that Auto contain both text and photographs. Suitable for documents containing Text only text. Suitable for copying photographs. Photo Load your document. Press Options and Quality .
  • Page 33 If you are using the scanner glass: After the DCP scans the page, the LCD shows: Next Page? ▲ ▼ Press to scan the next page. Put the next document on the scanner glass. Set Next Page Then Press Set Press Set.

  • Page 34: Changing The Default Copy Settings

    Chapter 3 Making a poster (Page Layout) You can create a poster. When you use the Poster feature your DCP divides your document into sections, then enlarges the sections so you can assemble them into a poster. If you want to print a poster, use the scanner glass.

  • Page 35: Adjusting Contrast

    Adjusting contrast You can change the contrast to help an image look sharper and more vivid. Press Menu and 2.Copy . Press Set. Press to select 2.Contrast . Copy 2.Contrast Press Set. Press to increase the contrast. —OR— Press to decrease the contrast. Press Set.

  • Page 36: Software Features

    Software Features The User’s Guide on the CD-ROM includes the Software User’s Guide for features available when connected to a computer (for example, Printing and Scanning). The availability of the features listed below varies by model: ■ Using the machine as a Printer (See Chapter 1 in the Software User’s Guide on the CD-ROM.) ■...

  • Page 37: Important Information

    Important Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user’s authority to operate the equipment. WARNING Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages.

  • Page 38: Industry Canada Compliance Statement (Canada Only)

    United States. Manufactured: BROTHER CORP. (ASIA) LTD. BROTHER BUJI NAN LING FACTORY Gold Garden Industry, Nan Ling Village, Buji, Rong Gang, Shenzhen, China. ® This product complies with FDA for laser products except for deviations pursuant to Laser Notice No.

  • Page 39: Important Safety Instructions

    Refer all servicing to a Brother Authorized Service Center. For the location of your nearest Brother Authorized Service Center, please call In USA: 1-800-284-4357 In Canada: 1-877-BROTHER.

  • Page 40: Trademarks

    • Use only the power cord supplied with this machine. 5 - 4 Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation.

  • Page 41: Troubleshooting And Routine Maintenance

    As with any sophisticated office product, errors may occur. If this happens, your DCP identifies the problem and displays an error message. The most common error messages are shown below. You can correct most problems by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.
  • Page 42 Chapter 6 ERROR MESSAGES ERROR MESSAGE CAUSE The inside of the machine is too hot. Machine too Hot The toner cartridge is not installed No cartridge properly. The DCP is out of paper or paper is not No Paper Fed properly loaded in the paper tray.

  • Page 43: Document Jams

    Document jams If the document is jammed, follow the steps below. Document is jammed in the top of the ADF unit Take out any paper from the ADF that is not jammed. Open the ADF cover. Pull the jammed document out to the left.

  • Page 44: Paper Jams

    Chapter 6 Paper jams To clear paper jams, please follow the steps in this section. WARNING After you have just used the DCP, some parts inside the machine are extremely hot. When you open the front cover or back cover of the DCP, never touch the shaded parts shown in the following diagram.
  • Page 45 CAUTION To prevent damage to the DCP caused by static electricity, do not touch the electrodes shown in the following diagram. Put the drum unit and toner cartridge assembly back in the DCP. Close the front cover. Put the paper tray in the DCP. Troubleshooting and routine maintenance Paper is jammed at back of the DCP Open the front cover.
  • Page 46 Chapter 6 Pull the tab toward you to open the rear chute cover. Pull the jammed paper out of the fuser unit. If the jammed paper cannot be pulled out easily, push down on the blue tab with one hand as you gently pull out the paper with the other hand.
  • Page 47 Paper is jammed inside the drum unit and toner cartridge assembly Open the front cover. Pull out the drum unit and toner cartridge assembly. Hold down the lock lever on the left and pull the toner cartridge out of the drum unit.

  • Page 48: If You Are Having Difficulty With Your Dcp

    6-1.) —OR— • DCP is online. Click Start and then Printer and Faxes. Select the ‘Brother DCP-7020’ and right-click. Make sure that “Use Printer Offline” is unchecked. Turn off the DCP’s power switch and then turn it on again. Check the primary settings in your application software to make sure it is set up to work with your DCP.
  • Page 49 When using ATM fonts, some If you are using Windows characters are missing or some menu. Select the properties of the ‘Brother DCP-7020’. Click ‘Spool Setting’ on the characters are printed in their ‘Details’ tab. Select ‘RAW’ from ‘Spool Data Format’.
  • Page 50 Chapter 6 DIFFICULTY Paper Handling Difficulties The DCP does not load paper. The LCD shows No Paper Fed or Paper Jam. The DCP does not feed paper from the manual feed slot. How can I load envelopes? What paper can I use? How can I clear paper jams? Print Quality Difficulties Printed pages are curled.

  • Page 51: Improving The Print Quality

    Improving the print quality This section provides information on the following topics: Examples of poor print quality ABCDEFGH CDEF abcdefghijk defg A B C D a b c d e b c d 0 1 2 3 4 Faint ABCDEFGH abcdefghijk A B C D a b c d e...

  • Page 52: Cleaning The Drum Unit

    Chapter 6 Examples of poor print quality 3.1 in. (78.5 mm) 3.1 in. (78.5 mm) White Spots on black text and graphics at 3.1 in. (78.5 mm) intervals 3.1 in. (78.5 mm) 3.1 in. (78.5 mm) Black Spots at 3.1 in. (78.5 mm) intervals 6 - 12 Recommendation...
  • Page 53 (TN-350) on page 6-19.) Make sure that a torn piece of paper is not inside the DCP covering the laser scanner window. The fixing unit may be smudged. Call Brother Customer Service at 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada).
  • Page 54 Chapter 6 Examples of poor print quality Curl or wave B DEFGH abc efghijk b c d e 1 3 4 Wrinkles or creases 6 - 14 Recommendation Check the paper type and quality. High temperatures and high humidity will cause paper to curl.

  • Page 55: Packing And Shipping The Dcp

    Note If you are returning your DCP to Brother as part of the Exchange Service, pack only the DCP. Keep all separate parts and printed materials to use with your “Exchange” DCP.

  • Page 56: Routine Maintenance

    Chapter 6 Routine maintenance CAUTION The drum unit contains toner, so handle it carefully. If toner scatters and your hands or clothes get dirty, immediately wipe or wash it off with cold water. Cleaning the outside of the CAUTION ■ Use neutral detergents.

  • Page 57: Cleaning The Scanner Glass

    Cleaning the scanner glass Turn off the DCP’s power switch and lift the document cover. Clean the scanner glass and white plastic with isopropyl alcohol on a soft lint-free cloth. Document White Plastic Cover Scanner Glass In the ADF unit, clean the white plastic bar and the scanner glass strip under it with isopropyl alcohol on a lint-free cloth.
  • Page 58 Chapter 6 CAUTION To prevent damage to the DCP from static electricity, do not touch the electrodes shown below. Gently clean the laser scanner window by wiping it with a clean soft, dry, lint-free cloth. Do not use isopropyl alcohol. Laser Scanner Window Put the drum unit and toner cartridge...

  • Page 59: Cleaning The Corona Wire

    Cleaning the corona wire We recommend placing the drum unit and toner cartridge assembly on a cloth or large disposable paper to avoid spilling and scattering toner. Open the front cover and pull out the drum unit and toner cartridge assembly. Clean the primary corona wire inside the drum unit by gently sliding the blue tab from right to left several times.

  • Page 60: How To Replace The Toner Cartridge

    Chapter 6 How to replace the toner cartridge WARNING Just after you use the DCP, some internal parts of the machine will be extremely HOT! Never touch the shaded parts shown in the illustration. Open the front cover and pull out the drum unit and toner cartridge assembly.
  • Page 61 CAUTION ■ Brother strongly recommends that you do not refill the toner cartridge provided with your DCP. We also strongly recommend that you continue to use only Genuine Brother Brand replacement toner cartridges (TN-350). Using or attempting to use potentially...

  • Page 62: Replacing The Drum Unit (Dr-350)

    Chapter 6 Insert the new toner cartridge in the drum unit until it clicks into place. If you put it in properly, the lock lever will lift automatically. Clean the primary corona wire inside the drum unit by gently sliding the blue tab from right to left several times.
  • Page 63 WARNING Just after you have used the DCP, some internal parts of the machine are extremely HOT! So please be careful. Open the front cover and pull out the drum unit and toner cartridge assembly. CAUTION To prevent damage to the printer from static electricity, do not touch the electrodes shown below.

  • Page 64: Machine Information

    Chapter 6 Install the drum unit and toner cartridge assembly in the DCP. Press Options. Replace Drum? ▲ ▼ To confirm you are installing a new drum, press When the LCD shows Accepted , close the front cover. CAUTION If toner scatters and your hands or clothes get dirty, immidiately wipe or wash it off with cold water.

  • Page 65: Checking The Drum Life

    Press to select Total , List , Print or Copy . Press Set. Page Counter Total: XXXXX Page Counter List: XXXXX Page Counter Print: XXXXX Page Counter Copy: XXXXX Press Stop/Exit. Checking the Drum Life You can view the DCP’s drum life on the LCD. Press Menu and 3.Machine Info.

  • Page 66: Appendix

    Appendix On-screen programming Your DCP is designed to be easy to use with LCD on-screen programming. User-friendly programming helps you take full advantage of all the menu selections your DCP has to offer. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your DCP.
  • Page 67 Appendix You can scroll more quickly through each menu level by pressing the arrow for the direction you want: Select an option by pressing Set when that option appears on the LCD. The LCD will then show the next menu level. Press to scroll to your next menu selection.
  • Page 68 Select Main Menu Submenu 1. General 1. Paper Type Setup 2. Paper Size 3. Beeper 4. Ecology 5. LCD Contrast 6. User Settings 0. Local Language (Canada only) 2. Copy 1. Quality 2. Contrast Note The factory settings are shown in Bold. A - 3 to accept Select...
  • Page 69 Main Menu Submenu 3. Machine 1. Serial No. Info. 2. Page Counter 3. Drum Life Note The factory settings are shown in Bold. Menu Selections Options — — — Total Copy Print List — — Appendix Descriptions Page Lets you check the serial 6-24 number of your DCP.

  • Page 70: Specifications

    Specifications Product description General Memory Capacity Automatic Document Feeder (ADF) Paper Tray Printer Type Print Method LCD (Liquid Crystal Display) Power Source Power Consumption Dimensions Weight Noise Temperature Humidity S - 1 16 MB Up to 35 pages 250 Sheets (20 lb (80 g/m Laser Electrophotography by semiconductor laser beam scanning 16 characters ×...

  • Page 71: Print Media

    Print media Paper Input Paper Output Legal size paper cannot be stacked on the output paper tray. For transparency or label, we recommend removing printed pages from the output paper tray immediately after they exit the DCP to avoid the possibility of smudging. Paper Tray ■...

  • Page 72: Copy

    Up to 600 x 2400 dpi (optical) * Maximum 1200 x 1200 dpi scanning with Windows can be selected by using the Brother scanner utility) ADF Width: 5.8 to 8.5 in. (147.3 to 215.9 mm) ADF Height: 5.8 to 14 in. (147.3 to 356 mm) Scanner Glass Width: Max.

  • Page 73: Printer

    Please make sure you use a USB 2.0 interface cable that is no longer than 6 feet (2.0 m). ® Windows 98/98SE/Me/2000 Professional/XP/ ® Windows NT Workstation Version 4.0 driver supporting Brother Native Compression mode and bi-directional capability ® ® ® Apple...

  • Page 74: Computer Requirements

    Mac OS X 10.2.4 or greater NOTE: All registered trademarks referenced herein are the property of their respective companies. For the latest drivers, go to the Brother Solutions Center at http://solutions.brother.com/ ® Microsoft Internet Explorer 5 or greater. Maximum 1200 x 1200 dpi scanning with Windows the Brother Utility.)

  • Page 75: Consumable Items

    Consumable items Toner Cartridge Life (TN-350) Note Toner life expectancy will vary depending upon the type of average print job. Drum Unit Life Expectancy (DR-350) Note There are many factors that determine the actual drum life, such as temperature, humidity, type of paper, toner you use and number of pages per print job.

  • Page 76: Optional External Print Server (Nc-2100P

    Optional External Print Server (NC-2100p) NC-2100p External Print Server (Optional) Support for Protocols S - 7 Connecting the optional External Print Server (NC-2100p) to the Parallel port of your DCP will allow you to print over a wired Ethernet network. ®...

  • Page 77: Index

    Apple Macintosh See Software User’s Guide on the CD-ROM. Brother accessories and supplies ...ii Brother numbers ... i Customer Service ... i FAQs (frequently asked questions) ... i fax back system ...ii product support ... i warranties ...iii, iv, vi Cleaning corona wire ...
  • Page 78 from PC See Software User’s Guide on the CD-ROM. paper jams ... 6-4 printable area ... 3-1 quality (improving) ... 6-11 resolution ...S-4 specifications ...S-4 Programming your DCP ...A-1 menu table ... A-1, A-3 Quality copy ... 3-5 print ... 6-11 Resolution copy ...S-3 print ...S-4...
  • Page 79 Brother International Corporation 100 Somerset Corporate Boulevard P.O. Box 6911 Bridgewater, NJ 08807–0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com These machines are made for use in the USA and Canada only. We cannot recommend using them overseas because the power requirements of your Digital Copier/Printer may not be compatible with the power available in foreign countries.

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