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Dell 3000 Series Service Manual
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Dell 3000 Series Service Manual

Dell 3000 Series Service Manual

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Inspiron 15
3000 Series
Service Manual (with optical drive)
Regulatory Model: P47F
Regulatory Type: P47F003
December 2020
Rev. A01

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  • Page 1 Inspiron 15 3000 Series Service Manual (with optical drive) Regulatory Model: P47F Regulatory Type: P47F003 December 2020 Rev. A01...
  • Page 2 Copyright © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell ™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

  • Page 3: Table Of Contents

    Contents Chapter 1: Before working inside your computer................7 Before you begin .................................7 Safety instructions................................7 Recommended tools................................8 Chapter 2: After working inside your computer................9 Chapter 3: Removing the battery....................10 Procedure.................................... 10 Chapter 4: Replacing the battery....................11 Procedure..................................... 11 Chapter 5: Removing the optical drive..................
  • Page 4 Post-requisites...................................25 Chapter 13: Removing the memory module.................. 26 Prerequisites..................................26 Procedure....................................26 Chapter 14: Replacing the memory module.................. 28 Procedure....................................28 Post-requisites................................... 28 Chapter 15: Removing the wireless card..................30 Prerequisites..................................30 Procedure....................................30 Chapter 16: Replacing the wireless card..................32 Procedure....................................32 Post-requisites................................... 33 Chapter 17: Removing the power-button board................34 Prerequisites..................................34 Procedure....................................34 Chapter 18: Replacing the power-button board................
  • Page 5 Post-requisites................................... 43 Chapter 25: Removing the heat sink.................... 44 Prerequisites..................................44 Procedure....................................44 Chapter 26: Replacing the heat sink.................... 46 Procedure....................................46 Post-requisites...................................46 Chapter 27: Removing the system board..................47 Prerequisites..................................47 Procedure.................................... 47 Chapter 28: Replacing the system board..................51 Procedure.................................... 51 Post-requisites..................................51 Chapter 29: Removing the touch pad...................52 Prerequisites..................................52 Procedure....................................52 Chapter 30: Replacing the touch pad..................
  • Page 6 Chapter 42: Replacing the display hinges..................74 Procedure.................................... 74 Post-requisites................................... 74 Chapter 43: Removing the palm rest....................75 Prerequisites..................................75 Procedure....................................75 Chapter 44: Replacing the palm rest.................... 77 Procedure.................................... 77 Post-requisites................................... 77 Chapter 45: Flashing the BIOS.....................78 Chapter 46: Getting help and contacting Dell................79 Contents...

  • Page 7: Chapter 1: Before Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 8: Recommended Tools

    the cable. When disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and connectors are correctly oriented and aligned. CAUTION: Press and eject any installed card from the media-card reader. Recommended tools The procedures in this document may require the following tools: ●...

  • Page 9: Chapter 2: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, and cables you removed before working on your computer. 3.

  • Page 10: Chapter 3: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure Procedure 1.

  • Page 11: Chapter 4: Replacing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure Procedure 1.

  • Page 12: Chapter 5: Removing The Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 13 1. screw 2. optical drive 3. optical-drive bezel 4. optical-drive bracket Removing the optical drive...

  • Page 14: Chapter 6: Replacing The Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 15: Chapter 7: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 16 3. keyboard 4. slots (6) 5. palm-rest assembly 5. Open the latch and disconnect the keyboard cable from the system board. 1. latch 2. keyboard cable 3. keyboard 4. palm-rest assembly 6. Lift the keyboard, along with the cable, off the palm-rest assembly. Removing the keyboard...

  • Page 17: Chapter 8: Replacing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 18: Chapter 9: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 19 5. latch 3. Close the display and turn the computer over. 4. Remove the screws that secure the base cover to the palm-rest assembly. a. screws (13) b. base cover c. palm-rest assembly 5. Using your fingertips, gently pry the base cover off the palm-rest assembly. a.
  • Page 20 1. base cover 2. optical-drive interposer 3. tabs (2) 4. optical-drive cable Removing the base cover...

  • Page 21: Chapter 10: Replacing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 22: Chapter 11: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 23 1. screws (4) 2. hard-drive assembly 3. hard-drive cable 4. latch 4. Disconnect the interposer from the hard-drive assembly. a. interposer b. hard-drive assembly 5. Remove the screws that secure the hard-drive bracket to the hard drive and lift it off the hard drive. Removing the hard drive...
  • Page 24 a. hard drive b. screws (4) c. hard-drive bracket Removing the hard drive...

  • Page 25: Chapter 12: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

  • Page 26: Chapter 13: Removing The Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 27 c. memory-module slot Removing the memory module...

  • Page 28: Chapter 14: Replacing The Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...
  • Page 29 2. Replace the keyboard. 3. Follow the procedures from step 4 to step 5 in “Replacing the optical drive”. 4. Replace the battery. Replacing the memory module...

  • Page 30: Chapter 15: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 31 1. antenna cables (2) 2. wireless card 3. wireless-card slot 4. screw Removing the wireless card...

  • Page 32: Chapter 16: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 33: Post-Requisites

    1. screw 2. wireless card 3. wireless-card slot 4. antenna cables (2) 5. notch 6. tab Post-requisites 1. Follow the procedure from step 3 to step 7 in “Replacing the base cover”. 2. Replace the keyboard. 3. Follow the procedures from step 4 to step 5 in “Replacing the optical drive”.

  • Page 34: Chapter 17: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 35 b. power-button board cable c. palm rest assembly 3. Close the display and turn the computer over. 4. Peel the tape that secures the power-button board cable to the palm-rest assembly. 5. Remove the screw that secures the power-button board to the palm-rest assembly. 6.

  • Page 36: Chapter 18: Replacing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 37: Chapter 19: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...

  • Page 38: Chapter 20: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 39: Chapter 21: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 40 3. tape 4. I/O-board cable 5. latch Removing the I/O board...

  • Page 41: Chapter 22: Replacing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 42: Chapter 23: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

  • Page 43: Chapter 24: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 44: Chapter 25: Removing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 45 1. tab 2. screws (4) 3. heat sink 4. system board Removing the heat sink...

  • Page 46: Chapter 26: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 47: Chapter 27: Removing The System Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 48 1. latches (2) 2. touch-pad cable 3. palm-rest assembly 4. power-button board cable 3. Close the display and turn the computer over. 4. Disconnect the speaker cable from the system board. 5. Remove the screw that secures the system board to the palm-rest assembly. a.
  • Page 49 6. Lift the speaker at an angle to release the system board. 7. Carefully lift the system board to release the ports from the slots on the palm-rest assembly. 8. Turn the system board over. a. system board b. tab c.
  • Page 50 5. palm-rest assembly 6. latches (2) 7. I/O-board cable 8. tape Removing the system board...

  • Page 51: Chapter 28: Replacing The System Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 52: Chapter 29: Removing The Touch Pad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 53 b. touch-pad bracket c. tape 2. Remove the screws that secure the touch-pad bracket to the touch pad. 3. Peel off the tape that secures the touch-pad bracket to the touch pad. 4. Open the latch and disconnect the touch-pad cable from the touch pad. 1.
  • Page 54 a. palm-rest assembly b. touch pad Removing the touch pad...

  • Page 55: Chapter 30: Replacing The Touch Pad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 56: Chapter 31: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 57 a. screw b. palm-rest assembly c. display hinge 3. Note the power-adapter port cable routing and remove the cable from its routing guides. 4. Remove the screw that secures the power-adapter port to the palm-rest assembly. 5. Lift the power-adapter port, along with its cable, off the palm-rest assembly. 1.

  • Page 58: Chapter 32: Replacing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 59: Chapter 33: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 60 1. antenna cables (2) 2. palm-rest assembly 3. display cable 4. display hinges (2) 5. screws (3) 4. Open the palm-rest assembly. a. palm-rest assembly Removing the display assembly...
  • Page 61 b. display assembly 5. Lift the palm-rest assembly at an angle off the display assembly. a. palm-rest assembly b. display assembly 6. Place the display assembly on a clean, flat surface. a. display assembly Removing the display assembly...

  • Page 62: Chapter 34: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 63: Chapter 35: Removing The Display Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 64 a. display bezel b. display panel Removing the display bezel...

  • Page 65: Chapter 36: Replacing The Display Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 66: Chapter 37: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 67 a. screws (4) b. display panel c. display back-cover 3. Peel the tape that secures the display cable to the display back-cover. 4. Open the latch and disconnect the display cable from the display back-cover. 5. Lift the display panel off the display back-cover. 1.

  • Page 68: Chapter 38: Replacing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 69: Chapter 39: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 70 1. display back-cover 2. camera 3. plastic scribe 4. camera cable Removing the camera...

  • Page 71: Chapter 40: Replacing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 72: Chapter 41: Removing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 73 1. screws (6) 2. latches (2) 3. display hinges (2) 4. display back-cover Removing the display hinges...

  • Page 74: Chapter 42: Replacing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 75: Chapter 43: Removing The Palm Rest

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Prerequisites •...
  • Page 76 1. palm rest Removing the palm rest...

  • Page 77: Chapter 44: Replacing The Palm Rest

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Topics: • Procedure •...

  • Page 78: Chapter 45: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: 1. Turn on the computer. 2. Go to www.dell.com/support. 3. Click Product Support, enter the Service Tag of your computer and click Submit.

  • Page 79: Chapter 46: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and services www.dell.com Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...

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Inspiron 15

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