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Troubleshooting/FAQs
12.1
General problems
This chapter provides you with tips on how to locate and troubleshoot common problems.
Problem
The device is not
operational
The external monitor
remains dark.
The mouse pointer does not
appear on the screen.
Wrong time and/or date on
the PC.
Although the BIOS setting is
OK, the time and data are
still wrong.
SIMATIC Rack PC 547B
Operating Instructions, 12/2007, A5E01127519-02
Possible cause
No power supply
Device is being operated
outside the specified
ambient. conditions
The monitor is switched off.
The monitor is in "power
save" mode.
The brightness button has
been set to dark.
The power cord or the
monitor cable is not
connected.
The mouse driver is not
loaded.
Mouse not connected.
The backup battery is dead. In this case, please contact your technical support team.
Remedy
Check the power supply, and the power cord / connector
Check the ambient conditions.
•
After transport in cold weather, wait approximately
•
12 hours before switching on the device.
Switch on the monitor.
Press any key on the keyboard.
Increase brightness by means of luminance control. For
detailed information, refer to the monitor operating
instructions.
Check whether the power cord has been properly
•
connected to the monitor and to the system unit or to the
grounded shockproof outlet.
Check whether the monitor cable has been properly
•
connected to the system unit and to the monitor.
If the monitor screen still remains dark after you have
performed these checks, please contact your technical
support team.
Check whether the mouse driver is properly installed and
present when you start the application program. For more
detailed information, refer to the manuals for the mouse or
application programs.
Check whether the mouse cord is properly connected to the
system unit. If you use an adapter or extension on the mouse
cable, also check the connectors.
If the mouse pointer still does not appear on the screen after
you have performed these checks and measures, please
contact your technical support team.
1. Press <F2> within the boot sequence to open the BIOS
Setup.
2. Set the time and date in the setup menu.
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