(norwegian) service and troubleshooting guide (38 pages)
Summary of Contents for Lenovo Edge 15
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Lenovo Edge 15 User Guide Read the safety notices and important tips in the included manuals before using your computer.
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Notes • Before using the product, be sure to read Lenovo Safety and General Information Guide first. • Some instructions in this guide may assume that you are using ® Windows 8.1. If you are using other Windows operating systems, some operations may be slightly different.
Chapter 2. Starting to use Windows 8.1 ..........14 Configuring the operating system for the first time ..........14 Operating system interfaces ..................14 The charms .........................15 Putting the computer to sleep or shutting it down ...........................17 Touch screen operation ....................20 Connecting to a wireless network ................24 Help and support ......................25 Chapter 3. Lenovo OneKey Recovery system ........26 Chapter 4. Troubleshooting ..............28 Frequently asked questions ..................28 Troubleshooting ......................31 Trademarks.................... 35...
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Chapter 1. Getting to know your computer Integrated Used for video communication or taking photos. camera Captures sound which can be used for video Built-in conferencing, voice narration, or audio recording. microphone Display Provides visual output. Wireless Connects to the wireless adapter to receive and send wireless radio signals. antennas Touch pad The touch pad functions as a conventional mouse. Touch pad: To move the pointer on the screen, slide your fingertip on the pad in the direction you wish to move the cursor. Touch pad buttons: Perform the functions of the left and right buttons as those of the left and right buttons on a conventional mouse. Note: You can enable or disable the Touch pad and the Touch pad buttons by pressing Numeric keypad For details, see “Using the keyboard” on page 3.
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Chapter 1. Getting to know your computer Using the keyboard Your computer has a numeric keypad, hotkeys, and function keys incorpo‐ rated into its standard keyboard. Numeric keypad The keyboard has a separate numeric keypad. To enable or disable the numeric keypad, press the Num Lock key.
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Chapter 1. Getting to know your computer Hotkeys You can access certain system settings quickly by pressing the appropriate hotkeys. Mutes/unmutes the sound. : Enables/disables airplane mode. Decreases the volume level. : Switches the active program. Turns on/off the backlight of the Increases the volume level. display. Closes the currently active win‐ : Projects to a connected display. dow. Refreshes the desktop or the cur‐ : Decreases display brightness. rently active window. Enables/disables the touch pad and the touch pad : Increases display brightness. buttons. Note: If you changed the Hotkey Mode from Enabled to Disabled in the BIOS setup utility, you will need to press the Fn key in combination with the appropriate hotkey.
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Chapter 1. Getting to know your computer Function key combinations Through the use of the function keys, you can change operational features instantly. To use this function, press and hold Fn ; then press one of the function keys The following describes the features of each function key. Activate the pause function. Fn + Home: Activate the break function. Fn + End: Fn + PgUp: Enable/Disable the scroll lock. Fn + PgDn: Activate the system request. Turn on/off the keyboard backlight. Fn + Space:...
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Chapter 1. Getting to know your computer Positioning the display panel Notebook Mode Suitable for tasks that require a keyboard and mouse (such as creating documents, writing e‐mails, and so on). Stand Mode (Theater Mode) Suitable for tasks that require little or no touch (such as viewing photos or playing videos). Attention: • Do not open the display with too much force, otherwise the display panel or hinges may be damaged. Note: The keyboard and touch pad are automatically locked if the keyboard panel faces down.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Connects the AC power adapter. AC power adapter jack Dissipate internal heat. Ventilation slots Attention: Make sure that none of the ventilation slots are blocked or else overheating of the • computer may occur. USB 2.0 port Connects to USB devices. For details, see “Connecting USB devices” on page 8. Combo audio Connects to headsets. jack Notes: The combo audio jack does not support conventional microphones. • • The recording function may not be supported if third‐party headphones or headsets are connected, due to different industry standards. Insert memory cards (not supplied) here. For details, see Memory card slot “Using memory cards (not supplied)” on page 12. When the computer is off, press this button to start the Novo button Lenovo OneKey Recovery system or the BIOS setup utility, or to enter the boot menu. Note: For details, see “Chapter 3. Lenovo OneKey Recovery system” on page 26.
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Chapter 1. Getting to know your computer Connecting USB devices You can connect a USB device to your computer by inserting its USB plug (Type A) into the USB port on your computer. The first time you plug a USB device into a USB port on your computer, Windows automatically installs a driver for that device. After the driver is installed, you can disconnect and reconnect the device without performing any additional steps. Note: Typically, Windows detects a newly connected device after connecting it, and then installs the driver automatically. However, some devices may require you to install the driver before connecting. Check the documentation provided by the manufacturer of the device before connecting. Before disconnecting a USB storage device, make sure your computer has finished transferring data by that device. Click the Safely Remove Hardware and Eject Media icon in the notification area of the Windows desktop screen to remove the device before disconnecting. Note: If your USB device uses a power cord, connect the device to a power source before connecting it. Otherwise, the device may not be recognized.
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Chapter 1. Getting to know your computer Battery status indicator Indicator Indicator Charge Meaning status Status On (solid Discharging The battery has more than 20% white) charge. Solid Discharging The battery has between 5% amber and 20% charge. Fast Charging/ The battery has less than 5% blinking Discharging charge. amber Slow Charging The battery is being charged. Battery status blinking When battery charge reaches indicator amber 20%, the blinking color ...
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Chapter 1. Getting to know your computer Connecting network cables To insert a network cable, do the following: Hold the connector of the network cable and push the RJ‐45 cover down in the direction by arrow Insert the connector into the RJ‐45 port in the direction by arrow Software configuration Consult your Internet Service Provider (ISP) for details on how to configure your computer.
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Chapter 1. Getting to know your computer Using memory cards (not supplied) Your computer supports the following types of memory card: • Secure Digital (SD) card • MultiMediaCard (MMC) Attention: Insert only one card in the slot at a time. • • This card reader does not support SDIO devices (e.g., SDIO Bluetooth, etc.). Inserting a memory card Slide a memory card in until it clicks into place. Note: If a dummy card is shipped with the computer, push the dummy card and then remove it before inserting a memory card. Removing a memory card Gently pull the memory card out of the memory card slot. Attention: Before removing a memory card, disable it through Safely Remove Hardware and • Eject Media to avoid data corruption.
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Chapter 2. Starting to use Windows 8.1 Share charm The Share charm lets you send links, photos, and more to your friends and social networks without leaving the app you are in. Start charm The Start charm is a fast way to go to the Start screen. Devices charm The Devices charm allows you to connect or send files to any external devices, including the devices to play, print, and project. Settings charm The Settings charm lets you perform basic tasks, such as setting the volume or shutting down the computer. Also, you can get to the Control Panel through the Settings charm when on the Desktop screen.
Chapter 2. Starting to use Windows 8.1 Putting the computer to sleep or shutting it down - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - When you have finished working with your computer, you can put it to sleep or shut it down.
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Chapter 2. Starting to use Windows 8.1 Shutting down the computer If you are not going to use your computer for a long time, shut it down. To shut down your computer, do one of the following: • Open the charms bar and select Settings Power Shut down. • Right‐click the Start button in the lower‐left corner and select Shut down or sign out Shut down.
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Chapter 2. Starting to use Windows 8.1 • On the Start screen, click and select Shut down. Note: This operation depends on your BIOS settings. Please refer to the actual product.
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Chapter 2. Starting to use Windows 8.1 (continued) Frequently used gestures Tasks performed Zooms in and out on visual apps, Zoom Move two fingers together or apart while such as pictures and maps. Can also touching the screen. jump to the beginning or end of a list. Rotate Turns an object. (Note: Not all items Place two or more fingers on an item and can be rotated, depending upon the then turn your hand. app.) Slide Pans or scrolls through lists and Drag your finger across the screen. pages. Can also move an object or be used to draw or write, depending upon the app. Similar to pressing and holding to pan and to scrolling with a mouse.
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Chapter 2. Starting to use Windows 8.1 (continued) Frequently used gestures Tasks performed Swiping down from the top edge or Swipe Start from any edge of the screen, then up from the bottom edge displays a swipe inwards toward the center. task bar on the bottom of the screen with app commands, including New, Refresh, and other commands. If you have an app currently open, you can also: • Swipe from the top edge to halfway down the screen without lifting your finger to dock that app on the left or right side of the screen. This allows you to keep two apps open simultaneously in a split‐screen format. • Swipe from the top edge straight down to the bottom edge of the screen continuously without lifting your finger to close the currently open app.
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Chapter 2. Starting to use Windows 8.1 (continued) Frequently used gestures Tasks performed Swiping in from the left edge can: • Bring in and open an app currently running in the background. If there is more than one currently open app, you can: • Swipe in from the left to bring in an app and, without lifting your finger, push that app quickly back off the left edge of the screen. This displays a list of the apps currently running in the background. Swiping in from the right edge of the screen displays the charms.
Chapter 3. Lenovo OneKey Recovery system The Lenovo OneKey Recovery system is software designed to back up and restore your computer. You can use it to restore the system partition to its original status in case of a system failure. You can also create user backups for easy restoration as required. Notes: • If your computer is preinstalled with an operating system other than Windows, OneKey Recovery system is not available. To utilize the features of the OneKey Recovery system, your hard disk already includes a • hidden partition by default to store the system image file and the OneKey Recovery system program files. This default partition is hidden for security reasons, which explains why the available disk space is less than the stated capacity. Backing up the system partition You can back up the system partition to an image file. To back up the system partition: Press the Novo button to start the Lenovo OneKey Recovery system. Enter System Recovery. Select a back‐up location and click Next to start the backup. Notes: • You can choose a back‐up location on the local hard disk drive or an external storage device. • Remove the removable hard disk drive before starting the Lenovo OneKey Recovery system. Otherwise, data from the removable hard disk drive might be lost. • The back‐up process may take a while. • The back‐up process is only available when Windows can be started normally.
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Chapter 3. Lenovo OneKey Recovery system If Windows cannot be started, follow the steps below to start the Lenovo OneKey Recovery system: Shut down the computer. Press the Novo button. From the Novo button menu, select System Recovery and press Enter.
Where can I find warranty information? For the warranty applicable to your computer, including the warranty period and type of warranty service, see the Lenovo limited warranty flyer that came with your computer. Drivers and preinstalled software Where are the installation discs for Lenovo preinstalled software (desktop software)? Your computer did not come with installation discs for Lenovo preinstalled software. If you need to reinstall preinstalled software, you can find the installation program on the C or D partition of your hard disk. If you cannot find the installation program there, download it from the Lenovo consumer support Web site. Where can I find drivers for the various hardware devices of my computer? If your computer is preinstalled with a Windows operating system, Lenovo ...
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Chapter 4. Troubleshooting Lenovo OneKey Recovery system Where are the recovery discs? Your computer did not come with recovery discs. Use the Lenovo OneKey Recovery system if you need to restore the system to its factory status. What can I do if the back-up process fails? If you can start the backup but it fails during the back‐up process, try the following steps: Close all open programs, and then restart the back‐up process. Check to see if the destination media is damaged. Select another path and then try again. When do I need to restore the system to its factory status? Use this feature when the operating system fails to start up. If there is critical data on the system partition, back it up before starting recovery. ...
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Chapter 4. Troubleshooting When do I need to change the boot mode? The default boot mode for your computer is UEFI mode. If you need to install a legacy Windows operating system (that is, any operating system before Windows 8) on your computer, you must change the boot mode to Legacy Support. The legacy Windows operating system cannot be installed if you donʹt change the boot mode. Getting help How can I contact the customer support center? See “Chapter 3. Getting help and service” of Lenovo Safety and General Information Guide.
F12 ( ) to make the screen brighter. • If these items are properly set, and the screen remains blank, have the computer serviced. When I turn on the • Restore backed‐up files to your Windows computer, only a white environment or the entire contents of your hard disk to its original factory contents using the Lenovo cursor appears on a blank screen. OneKey Recovery system. If you still see only the cursor on the screen, have the computer serviced. My screen goes blank while • Your screen saver or power management may be the computer is on. enabled. Do one of the following to exit from the ...
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Chapter 4. Troubleshooting Incorrect characters appear • Are the operating system or programs installed on the screen. correctly? If they are installed and configured correctly, have the computer serviced. BIOS password problems I forgot my password. • If you forget your user password, you must ask the system administrator to reset your user password. • If you forget your HDD password, a Lenovo authorized servicer cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service. • If you forget your administrator password, a Lenovo authorized servicer cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service. Sleep problems The critical low-battery error ...
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• Make sure that: from the speaker even ‐ The mute function is off. when the volume is turned ‐ The combo audio jack is not used. ‐ The speaker is selected as the playback device. Battery problems Your computer shuts down • Reset the battery gauge using Lenovo Energy before the battery status Management. If the problem persists, replace with a new battery pack. indicator shows empty. -or- Your computer operates after the battery status indi- cator shows empty.
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Chapter 4. Troubleshooting Other problems Your computer does not • To turn off your computer, press and hold the power button for 4 seconds or more. If the computer still respond. does not respond, remove the battery pack and the AC power adapter. • Your computer might lock when it enters sleep mode during a communication operation. Disable the sleep timer when you are working on the network. I need to start the computer • Check the boot mode setting in the BIOS setup utility. from a connected device, If Boot Mode is set to UEFI, make sure that the but the device does not device or the medium in the device supports UEFI appear on the boot device boot. If the device or the medium in the device does ...
Trademarks The following terms are trademarks or registered trademarks of Lenovo in the United States, other countries, or both. Lenovo OneKey Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Other company, products, or service names may be trademarks or service marks of others.