Page 1 Dell™ Dimension™ 4700C front door power button hard-drive light serial connector diagnostic lights (4) integrated video connector IEEE 1394 connector* USB 2.0 connectors (5) microphone connector SPDIF-out connector* center/LFE connector PCI Express x16 card (1), PCI Express x1 card (1) slots Model DHP w w w .
Page 2 Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, and PowerConnect are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation.
Page 3: Table Of Contents
Contents Finding Information Setting Up and Using Your Computer Attaching and Removing the Computer Stand Setting Up a Printer Printer Cable ....... . Connecting a USB Printer Using a Media Card Reader Connecting a TV...
Page 4 Solving Problems Troubleshooting Tips Battery Problems ....... . . Drive Problems .
Page 5 ....... . . When to Use the Dell Diagnostics Dell Diagnostics Main Menu Drivers .
Page 6 ........CDs and DVDs Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party"...
Page 7 ........FCC Identification Information Contacting Dell ........
Page 8 Contents...
Page 9: Finding Information
Express Service Code and Product Key Label These labels are located on your computer. •Use the Service Tag to identify your computer when you use support.dell.com or contact technical support. •Enter the Express Service Code to direct your call when contacting technical support.
Page 10 • Solutions — Troubleshooting hints and tips, articles from technicians, and online courses • Community Forum — Online discussion with other Dell customers • Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system •...
Page 11: Setting Up And Using Your Computer
Setting Up and Using Your Computer Attaching and Removing the Computer Stand CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Place your computer on a soft surface to prevent scratching the top cover. To attach the stand: 1 Rotate the computer to an upside-down position.
Page 12 screw hole screw tabs (2) tab holes (2) Setting Up and Using Your Computer...
Page 13: Setting Up A Printer
4 Tighten the screw. 5 Place the computer in the upright position. To remove the stand: 1 Turn the computer over so that the stand is at the top. 2 Loosen the screw and lift the stand away. 3 Place the computer in a horizontal position until you reattach the stand. Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer.
Page 14: Printer Cable
Printer Cable Your printer connects to your computer with a USB cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box.
Page 15: Connecting A Tv
• SecureDigital Card (SD) • MultiMediaCard (MMC) For information on installing a Media Card Reader, see "Installing a Media Card Reader" on page 72. CompactFlash Type I and II (CF I/II) Memory Stick (MS/MS Pro) IEEE 1394 To use the Media Card Reader: 1 Check the media or card to determine the proper orientation for insertion.
Page 16: Changing The Display Settings
3 Connect the other end of the S-video cable to the S-video input connector on your TV. Changing the Display Settings 1 After you connect the TV, turn on the computer. ® The Microsoft Windows 2 Enable clone mode or extended desktop mode in the display settings. •...
Page 17: Network Setup Wizard
network device Network Setup Wizard ® ® The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All Programs click Network Setup Wizard.
Page 18: Setting Up Your Internet Connection
• DSL connections that provide high-speed Internet access through your existing telephone line. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously. • Cable modem connections that provide high-speed Internet access through your local cable TV line.
Page 19: Playing A Cd Or Dvd
If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 29. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.
Page 20 To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came with your computer. NOTE: Ensure that you follow all copyright laws when you create CDs. A CD player includes the following basic buttons: A DVD player includes the following basic buttons: For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available).
Page 21: Adjusting The Volume
NOTE: The types of CD or DVD drives offered by Dell may vary by country. The following instructions show how to make an exact copy of a CD or DVD. You can also use Sonic RecordNow for other purposes, including creating CDs from audio files on your computer and creating MP3 CDs.
Page 22: Using Blank Cd-Rs, Cd-Rws, Dvd+R, And Dvd+Rw
Currently, five DVD-writable disc formats are available: DVD+R, DVD+RW, DVD-R, DVD-RW, and DVD-RAM. The DVD-writable drives installed in Dell™ computers can write to DVD+R and DVD+RW media, and can read DVD-R and DVD-RW media. However, DVD-writable drives do not write to and might not read DVD-RAM media. In addition, commercially available DVD players for home theater systems might not read all five formats.
Page 23: Power Management
• You cannot create audio DVDs with Sonic RecordNow. • Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed. • Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a 650-MB blank CD.
Page 24: Hibernate Mode
Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory, Dell creates an appropriately sized hibernate mode file before shipping the computer to you. If the computer’s hard drive becomes corrupted, Windows XP recreates the hibernate file automatically.
Page 25: Hyper-Threading
• Presentation — If you want your computer to run without interruption (using no power conservation). • Minimal Power Management — If you want your computer to run with minimal power conservation. • Max Battery — If your computer is a portable computer and you run your computer from batteries for extended periods of time.
Page 26 (SP1) or later operating system because Windows XP is optimized to take advantage of Hyper-Threading technology. While many programs can benefit from Hyper-Threading, some programs have not been optimized for Hyper-Threading and may require an update from the software manufacturer. Contact the software manufacturer for updates and information about using Hyper-Threading with your software.
Page 27: Solving Problems
— If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 78). If the battery still does not work properly, contact Dell (see page 96). Drive Problems...
Page 28: Cd And Dvd Drive Problems
E S T T H E D R I V E — • Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective. • Insert a bootable floppy disk and restart the computer. NOTE: This system supports an optional USB floppy drive.
Page 29: Hard Drive Problems
Hard drive problems H E C K I S K — Click the Start button and click My Computer. Right-click Local Disk C:. Click Properties. Click the Tools tab. Under Error-checking, click Check Now. Click Scan for and attempt recovery of bad sectors. Click Start.
Page 30: Error Messages
E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H Click the Start button and click Control Panel. Click Printers and Other Hardware.
Page 31: Media Card Reader Problems
I N T O T H E C O N N E C T O R O N T H E C O M P U T E R L O S E S O M E P R O G R A M S A N D T R Y A G A I N — Contact Dell (see page 96). —...
Page 32: Keyboard Problems
O N N E C T E D T O I N D O W S — — Contact Dell (see page 96). — Contact the manufacturer of the O M P U T E R A N D T O...
Page 33: The Computer Stops Responding
The computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown. U R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off.
Page 34: Other Software Problems
(see page 64). • Reseat the memory modules (see page 64) to ensure that your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see page 46). Solving Problems — F L O P P Y D I S K S...
Page 35: Mouse Problems
• Ensure that you are following the memory installation guidelines (see page 63). • Your computer supports DDR2 memory. For more information about the type of memory supported by your computer, see "Memory" on page 81. • Run the Dell Diagnostics (see page 46). Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
Page 36: Network Problems
Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. H E C K T H E N E T W O R K C A B L E C O N N E C T O R both the network connector on the back of the computer and the network jack.
Page 37: Printer Problems
— The computer is either turned off or is not receiving power. F T H E P O W E R L I G H T I S O F F • Reseat the power cable into both the power connector on the back of the computer and the electrical outlet.
Page 38: Scanner Problems
H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S • See the printer documentation for cable connection information. • Ensure that the printer cables are securely connected to the printer and the computer (see page 14). E S T T H E E L E C T R I C A L O U T L E T device, such as a lamp.
Page 39: Sound And Speaker Problems
E R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y Click the Start button, click Control Panel, and then click Printers and Other Hardware. Click Scanners and Cameras.
Page 40: No Sound From Headphones
U N T H E S P E A K E R D I A G N O S T I C S E I N S T A L L T H E S O U N D D R I V E R U N T H E A R D W A R E No sound from headphones...
Page 41: If The Screen Is Difficult To Read
— Ensure that the electrical outlet is working by testing it with another E S T T H E E L E C T R I C A L O U T L E T device, such as a lamp. H E C K T H E D I A G N O S T I C L I G H T S If the screen is difficult to read H E C K T H E M O N I T O R S E T T I N G S...
Page 42 Solving Problems...
Page 43: Troubleshooting Tools
A B C D A possible processor failure has occurred. A B C D = yellow = green = off Suggested Resolution Plug the computer into a working electrical outlet and press the power button. Contact Dell (see page 96). Troubleshooting Tools...
Page 44 • If available, install properly working memory of the same type into your computer (see page 63). • If the problem persists, contact Dell (see page 96). • If the computer has a graphics card, remove the card, reinstall it (see page 66), and then restart the computer.
Page 45 • If available, install properly working memory of the same type into your computer (see page 63). • If the problem persists, contact Dell (see page 96). • Ensure that no special memory module/memory connector placement requirements exist (see page 63).
Page 46: Dell Diagnostics
When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in "Solving Problems" on page 27 and run the Dell Diagnostics before you contact Dell for technical assistance. NOTICE: The Dell Diagnostics works only on Dell™ computers.
Page 47: Dell Diagnostics Main Menu
If you cannot resolve the error condition, contact Dell (see NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. 3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
Page 48: Drivers
Configuration Parameters 4 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.
Page 49: Reinstalling Drivers
(see page 48). Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.
Page 50: Resolving Software And Hardware Incompatibilities
• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.
Page 51 NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs System Restore.
Page 52 Dell PC Restore by Symantec is not available in all countries. Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer.
Page 53: Removing And Installing Parts
You have performed the steps in "Turning Off Your Computer" on page 53 and "Before Working Inside Your Computer" on page 53. • You have read the safety information in your Dell™ Product Information Guide. • A component can be replaced or—if purchased separately—installed by performing the removal procedure in reverse order.
Page 54: Front And Back View Of The Computer
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.
Page 55 breakaway hinges (2) To prevent damage to your computer, the front door is designed to "break away" if it is opened too far. To reattach the front door, see page 58. CD or DVD The drive activity light is on when the computer reads data from the CD or DVD drive. drive-activity light media card slots Use the media card slots to transfer data to your computer.
Page 56: Back View
hard-drive activity light The hard-drive activity light is on when the computer reads data from or writes data to the hard drive. The light might also be on when devices such as your CD player are operating. power button Press to turn on the computer. NOTICE: Instead, perform an operating system shutdown.
Page 57 Use this connector to provide a digital audio signal to amplifiers, a mini-disc, and other SPDIF-in compatible equipment. microphone connector Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program. USB 2.0 connectors (5) Use the back USB connectors for devices that typically remain connected, such as printers and keyboards.
Page 58: Reattaching The Front Door
Reattaching the Front Door To prevent damage to your computer, the front door is designed to "break away" if it is opened too far. To reattach the front door: 1 Shut down the computer through the Start menu (see page 53). 2 Ensure that your computer and attached devices are turned off.
Page 59: Opening The Computer Cover
Opening the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. 1 Shut down the computer through the Start menu (see page 53). 2 Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.
Page 60: Inside View Of Your Computer
cable security back of computer Inside View Of Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
Page 61 CD or DVD drive hard drive system board heat sink and blower assembly back of computer power supply card slots Removing and Installing Parts...
Page 62: System Board Components
System Board Components internal speaker (SPKR) battery socket (BATTERY) CMOS jumper (RTCRST) modem (MDC1) main power connector (POWER) password jumper (PSWD) memory module connectors (DIMM_1 and DIMM_2) processor fan connector (FAN) processor and heat-sink connector Removing and Installing Parts IDE connector (IDE) front-panel USB connector for Media Card Reader (FPUSB) processor power connector (12V POWER)
Page 63: Memory
The recommended memory configuration is a pair of matched memory modules installed in DIMM connectors 1 and 2. matched pair of memory modules in DIMM connectors 1 and 2 NOTE: Memory purchased from Dell is covered under your computer warranty. Removing and Installing Parts...
Page 64: Addressing Memory With 4-Gb Configurations
Dell. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not start properly. You should install your original memory modules as a pair in DIMM connectors 1 and 2.
Page 65 4 Align the notch on the bottom of the module with the crossbar in the connector. memory module cutouts (2) NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module. 5 Insert the module into the connector until the module snaps into position.
Page 66: Removing Memory
You can do so by touching an unpainted metal surface on the computer chassis. Your Dell™ computer provides the following slots for PCI Express cards: • One PCI Express x16 card slot •...
Page 67 If you are installing or replacing a PCI Express card, follow the procedures in the next section. If you are removing but not replacing a card, see "Removing a PCI Express Card" on page 70. If you are replacing a card, remove the current driver for the card from the operating system. Installing a PCI Express Card 1 Follow the procedures in "Before You Begin"...
Page 68 edge connector securing slot securing tab card connector 4 If you are replacing a card that is already installed in the computer, remove the card. If necessary, disconnect any cables connected to the card. Gently pull the securing tab, grasp the card by its top corners, and then ease it out of its connector.
Page 69 5 Prepare the card for installation. See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer. CAUTION: Some network adapters automatically start the computer when they are connected to a network.
Page 70 4 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell (see NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer.
Page 71: Media Card Reader
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 6 Close the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on. 7 Remove the card’s driver from the operating system. 8 Install any drivers required for the card as described in the card documentation.
Page 72: Installing A Media Card Reader
5 Disconnect the USB cable on the back of the Media Card Reader from the front panel USB connector on the system board (see page 62). cable routing clip 6 Disconnect the IEEE 1394 connector on the system board (see page 62). 7 Release the cable from the cable routing clip.
Page 73 3 Open the computer cover (see page 59). 4 Disconnect the cable from the back of the CD drive. 5 Remove the Media Card Reader and bracket from its packaging. 6 Make sure the USB cable and IEEE 1394 cable are connected to the back of the Media Card Reader.
Page 74: Modem
cable routing clip 9 Press in on the release tabs at each end of the bracket and slide the unit until it clicks in place. 10 Route the USB cable and the IEEE 1394 cable through the cable routing clip. 11 Close the computer cover (see page 80).
Page 75: Replacing The Modem Cable And External Modem Connector
pull tab screws (2) ground wire 3 Remove the existing modem: Disconnect the modem cable from the modem. Use a size #1 screwdriver to remove the screws securing the modem and ground wire to the system board, and set the screws aside. Move the ground wire out of the way.
Page 76 NOTICE: Before you remove or install the modem, make sure to disconnect all telephone and network cables from your computer. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.
Page 77 chassis hole screw external clip To release the modem connector, gently open the tabs on each side of the external clip that holds the external modem connector in place. Lift the modem cable and connector from the computer. 5 To install a new modem cable and external modem connector: Align the external connector with the slot on the back on the computer.
Page 78: Battery
Battery Replacing the Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.
Page 79 battery (positive side) battery socket NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 5 Install the new system battery. Support the battery connector by pressing down firmly on the positive side of the connector.
Page 80: Closing The Computer Cover
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 7 Connect your computer and devices to electrical outlets, and turn them on. 8 Enter system setup (see page 86) and restore the settings you recorded in step 1. 9 Properly dispose of the old battery.
Page 81: Appendix
® Intel Celeron D processor 330 and 335 NOTE: Dell™ Dimension™ 4700C with Intel Celeron processors are available only in Japan. 16 KB 1 MB for Pentium 4 processors 256 KB for Celeron processors (depending on your computer configuration) pipelined-burst,...
Page 82 Computer Information (continued) BIOS chip (NVRAM) System clock Video Type Audio Type Expansion Bus Bus type Bus speed PCI Express: connector connector size connector data width (maximum) PCI Express: connector connector size connector data width (maximum) Drives Externally accessible Available devices Internally accessible Appendix Integrated network interface capable of 10/100 Mbps...
Page 83 Connectors External connectors: Serial IEEE 1394 Video Headphone Audio Network adapter Modem System board connectors: IDE drive Serial ATA PCI Express x1 PCI Express x16 Front-panel audio Front panel Power Processor power IEEE 1394 9-pin, 16550C-compatible connector one 6-pin powered back-panel connector (not present on all computers) one 6-pin powered front-panel connector (with optional Media Card Reader)
Page 84 (no light) — The computer is not detecting a physical connection to the network. yellow blinking light four lights on the back panel (See "Diagnostic Lights" in your Dell Dimension Owner’s Manual.) AUX_PWR on the system board green blinking light...
Page 85: System Setup
Physical Height Width Depth Weight Environmental Temperature: Operating Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Operating Storage Altitude: Operating Storage System Setup Overview Use system setup as follows: • To change the system configuration information after you add, change, or remove any hardware in your computer •...
Page 86: Entering System Setup
Entering System Setup 1 Turn on (or restart) your computer. 2 When the blue DELL™ logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the ®...
Page 87: System Setup Options
System Setup Options NOTE: Depending on your computer and installed devices, the items listed in this section may not appear, or may not appear exactly as listed. System Lists system information such as the computer name, the BIOS version System Info number and date, system tags, and other system-specific information.
Page 88 USB Controller Serial Port Video Primary Video Video Memory Size Performance HyperThreading HDD Acoustic Mode Security DEP (Execute Disable) Unlock Setup Appendix Set to On (default) so that USB devices will be detected and supported in the operating system. The No Boot option enables a USB controller, but does not recognize a USB storage device.
Page 89 This option provides restricted access to the computer's system setup Admin Password program in the same way that access to the system can be restricted with the System Password option. NOTE: times. Displays the current status of the system's password security feature and System Password allows a new system password to be assigned and verified.
Page 90: Boot Sequence
POST Hotkeys Keyboard Errors Boot Sequence This feature allows you to change the boot sequence for devices. NOTICE: If you modify any boot sequence settings, save the new settings to avoid losing the changes. Option Settings • Diskette Drive — The computer attempts to boot from the floppy drive. If the floppy disk in the drive is not bootable, if no floppy disk is in the drive, or if there is no floppy drive installed in the computer, the computer generates an error message.
Page 91: Clearing Forgotten Passwords
NOTE: To boot to a USB device, the device must be bootable. To make sure your device is bootable, check the device documentation. NOTE: You can also change the boot sequence using the Boot Sequence options in the System Setup Options (see page page 87).
Page 92: Clearing Cmos Settings
4 Connect your computer and monitor to electrical outlets, and turn them on. 5 After the Microsoft (see page 53). 6 Turn off the monitor and disconnect it from the electrical outlet. 7 Disconnect the computer power cable from the electrical outlet, and press the power button to ground the system board.
Page 93: Cleaning Your Computer
Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Computer, Keyboard, and Monitor CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a soft cloth dampened with water.
Page 94: Dell Technical Support Policy (U.s. Only)
Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com.
Page 95: Definition Of "Third-Party" Software And Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third- party software and peripherals is provided by the original manufacturer of the product.
Page 96: Fcc Identification Information
Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Page 97 Tech Support Services Sales Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com Country Code: 61 Home and Small Business City Code: 2 Government and Business Preferred Accounts Division (PAD) For servers and storage...
Page 98 Country (City) International Access Code Country Code City Code Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.com Country Code: 43 Home/Small Business Sales City Code: 1 Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support...
Page 99 Country (City) International Access Code Country Code City Code Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)
Page 100 Country (City) International Access Code Country Code City Code China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Technical Support Fax Technical Support (Dimension™ and Inspiron™) Technical Support (OptiPlex™, Latitude™, and Dell Precision™)
Page 101 Country (City) International Access Code Country Code City Code Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support City Code: 2 Technical Support Fax Customer Care Customer Care Fax Switchboard Denmark (Copenhagen) Website: support.euro.dell.com...
Page 102 Country (City) International Access Code Country Code City Code Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fin_support@dell.com Country Code: 358 E-mail Support (servers): Nordic_support@dell.com City Code: 9 Technical Support Technical Support Fax Relational Customer Care Home/Small Business Customer Care...
Page 103 Country (City) International Access Code Country Code City Code Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.com Country Code: 49 Technical Support City Code: 6103 Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care...
Page 104 Country Code City Code Home and Small Business Division India Technical Support Sales Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support City Code: 1 U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K.
Page 105 Technical Support (Dimension™ and Inspiron™) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs,...
Page 106 Macao Technical Support Country Code: 853 Customer Service (Penang, Malaysia) Transaction Sales Malaysia (Penang) Technical Support (Dell Precision, OptiPlex, and Latitude) International Access Code: 00 Technical Support (Dimension and Inspiron) Country Code: 60 Technical Support (PowerEdge and PowerVault) City Code: 4...
Page 107 Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Technical Support (for desktop and portable computers) Technical Support (for servers and storage)
Page 108 Country (City) International Access Code Country Code City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care...
Page 109 Technical Support (Optiplex, Latitude, and Precision) Country Code: 65 Technical Support (PowerEdge and PowerVault) Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales South Africa (Johannesburg) Website: support.euro.dell.com International Access Code: E-mail: dell_za_support@dell.com 09/091 Gold Queue Country Code: 27 Technical Support City Code: 11...
Page 110 International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...
Page 111 Trinidad/Tobago General Support Turks and Caicos Islands General Support U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general)
Page 112 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...
Page 113: Index
CDs and DVDs, 21 cover closing, 80 opening, 59 Dell contacting, 95-96 Dell Diagnostics, 46 support policy, 94 Dell Support website, 10 diagnostic lights, 43 diagnostics Dell, 46 lights, 43 display. See monitor documentation, 9 finding, 9 online, 10...
Page 114 29 hardware Dell Diagnostics, 46 Hardware Troubleshooter, 50 Help and Support Center, 10 hibernate mode, 24-25 Hyper-Threading, 25 IEEE 1394 problems, 31 installing parts before you begin, 53 recommended tools, 53 turning off your computer, 53 Internet...
Page 115 27 blue screen, 33 CD drive, 28 CD/DVD-RW drive, 28 computer crashes, 32-33 computer stops responding, 32-33 Dell Diagnostics, 46 diagnostic lights, 43 drives, 27 DVD drive, 28 e-mail, 29 error messages, 30 general, 32 hard drive, 29...
Page 116 94 troubleshooting Dell Diagnostics, 46 diagnostic lights, 43 Hardware Troubleshooter, 50 Help and Support Center, 10 restore to previous operating state, 50 tips, 27 connect to computer, 15 booting to devices, 90 Index video problems, 40 volume...

Dell Dimension 4700C Owner's Manual

1 Setting up and Using Your Computer

2 Solving Problems

3 Troubleshooting Tools

4 Removing and Installing Parts

5 Appendix

Index

Quick Links

Troubleshooting

Related Manuals for Dell Dimension 4700C

Summary of Contents for Dell Dimension 4700C

Table of Contents