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TravelMate 4730/4730G Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...
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Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
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DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
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Microphone-in jack • Line-in jack • Ethernet (RJ-45) port • Modem (RJ-11) port • DC-in jack for AC adapter • Environment Temperature: • Operating: 5 °C to 35 °C • Non-operating: -20 °C to 65 °C • Humidity (non-condensing): • Operating: 20% to 80% •...
Your Acer Notebook tour After knowing your computer features, let us show you around your new computer. Front View Icon Chapter 1 Item Microphone Internal microphone for sound recording. Acer Crystal Eye Web camera for video communication (only for certain models).
Click buttons The left and right buttons function like the left (left, center* and and right mouse buttons. right) *The center button serves as Acer Bio- Protection fingerprint reader supporting Acer FingerNav 4-way control function (only for certain models). Touchpad Touch-sensitive pointing device which functions like a computer mouse.
Left View Icon HDMI Chapter 1 Item Acer EasyPort IV Connects to Acer EasyPort IV (only for certain connector models). Ethernet (RJ-45) Connects to an Ethernet 10/100/1000-based port network. External display Connects to a display device (VGA) port (e.g. external monitor, LCD projector).
Right View Icon Rear View Icon Item Kensington lock Connects to a Kensington-compatible computer slot security lock. Optical drive Internal optical drive; accepts CDs or DVDs. Optical disk access Lights up when the optical drive is active. indicator Optical drive eject Ejects the optical disk from the drive.
Memory Houses the computer's main memory. compartment Hard disk bay Houses the computer's hard disk (secured with screws). Acer DASP Protects the hard disk drive from shocks (Disk Anti-Shock and bumps (only for certain models). Protection) Ventilation slots Enable the computer to stay cool, even after and cooling fan prolonged use.
WLAN, Internet, email, Bluetooth, Arcade and Acer Empowering Technology. The mail and Web browser buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web browser, mail and programmable buttons, run the Acer Launch Manager. Icon...
Touchpad Basics (with fingerprint reader) The following items show you how to use the touchpad with Acer Bio-Protection fingerprint reader: Move your finger across the touchpad (2) to move the cursor. • Press the left (1) and right (4) buttons located beneath the touchpad to perform selection and •...
Using the Keyboard The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: : Open or close the Start menu <...
Special Key You can locate the Euro symbol and the US dollar sign at the upper-center and/or bottom-right of your keyboard. The Euro symbol Open a text editor or word processor. Hold <Alt Gr> and then press the <5> key at the upper-center of the keyboard. NOTE: Note: Some fonts and software do not support the Euro symbol.
Apply to confirm the new settings and click OK to complete the process. Acer GridVista is a handy utility that offers four pre-defined display settings so you can view multiple windows on the same screen. To access this function, please go to Start You may choose any one of the four display settings indicated below: All Programs and click on Acer GridVista.
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Double (vertical), Triple (primary at left), Triple (primary at right), or Quad Acer Gridvista is dual-display compatible, allowing two displays to be partitioned independently. Acer Gridvista is dual-display compatible, allowing two displays to be partitioned independently. AcerGridVista is simple to set up: Run Acer GridVista and select your preferred screen configuration for each display from the task bar.
V1.00 (MP first release version; V1.07 latest version up to 0718.) Flash ACPI 2.0 compliance with Intel Speed Step Support C1, C2, C3, C4, C6 and S3, S4 for mobile CPU Support ISIPP • Support Acer UI • Support multi-boot • Suspend to RAM (S3)/Disk (S4) •...
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System Memory Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size Supports DIMM type Supports DIMM Speed Memory module combinations Memory Combinations Slot 1 256MB 256MB 256MB 256MB 512MB 512MB 512MB 512MB 1024MB 1024MB 1024MB...
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LAN Interface Item LAN Chipset LAN connector type LAN connector location Bluetooth Interface Item Vendor and Model Radio Technology Operating Frequency Channel Numbers Transmitter Output Power Receiver Sensitivity Maximum Receiver Signal Operating Voltage Interface Wireless Module 802.11b/g Item Vendor and Model Wireless LAN Standards Operating Frequency WLAN Data Rate...
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Combo Drive Module Item Interface Type Optics Features Audio Interface Item Audio Controller Audio onboard or optional Mono or Stereo Resolution Internal microphone Internal speaker / Quantity Video Memory Item Chipset Memory size USB Interface Item Chipset USB Compliancy Level Number of USB port Location PCMCIA Port...
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Keyboard Item Keyboard controller Total number of keypads Windows logo key Internal & external keyboard work simultaneously Battery Item Vendor & model name Battery Type Pack capacity Number of battery cell Package configuration LCD 14.1” Item Vendor/model name Screen Diagonal (mm) Active Area (mm) Display resolution (pixels) Pixel Pitch...
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LCD Camera Item Vendor Focusing range Dimension (L x W x H mm) Sensor Pixel Resolution Image Size LCD Inverter Item Vendor & model name Input voltage (V) Input current (mA) Output voltage (V, rms) Output current (mA, rms) Output voltage frequency (KHz) AC Adapter Item Input rating...
System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.
Main The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery. Information Main Advanced System Time System Date Total Memory Video Memory Quick Boot Network Boot F12 Boot Menu D2D Recovery SATA Mode ↑↓...
Advanced The Advanced screen allows the user to configure the various advanced BIOS options. IMPORTANT:Making incorrect settings to items on these pages may cause the system to malfunction. Unless you have experience adjusting these items, we recommend that you leave these settings at the default values.
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Parameter Enter the USB Configuration menu. Configuration Chipset Enter the Chipset Configuration menu. Configuration ACPI Table/ Enter the ACPI Table/Features Control Features Control menu. Express Card Disable or Enable the Express Card solution for windows Standby and Hibernation. PCI Express Enter the PCI Port 1 to 6 configuration Root Port 1 to 6 menus.
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Information Main Advanced Supervisor Password Is: User Password Is: HDD Password Is: Set Supervisor Password Set User Password Set Hdd Password Power on password ↑↓...
Setting a Password Follow these steps as you set the user or the supervisor password: Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Supervisor Password box appears: Type a password in the “Enter New Password” field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive).
Changing a Password Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Password box appears. Type the current password in the Enter Current Password field and press Enter. Type a password in the Enter New Password field. Retype the password in the Confirm New Password field.
Power The Power screen allows the user to configure various CPU and power management options and device wakeup behavior. Information Main Advanced Advanced CPU Control Platform Power Management ACPI S3: W ake on PME W ake on Modem Ring Auto wake on S5 Quickly S4 Resume ↑↓...
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Parameter Platform Power Enter the Platform Power Management Management menu. ACPI S3 Enable or Disable ACPI S1/S3 Sleep State. Wake on PME Enable or Disable wake up when the system power is off and a PCI Power Management Enable wake up event occurs. Wake on Modem Enable or Disable wake up when the Ring...
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the USB diskette drives, the onboard hard disk drive and the DVD drive in the module bay. Information Main Advanced Boot priority order: 1.
Exit The Exit screen allows you to save or discard any changes you made and quit the BIOS Utility. Information Main Advanced Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes ↑↓ Help Select Item ←→ Exit Select Menu The table below describes the parameters in this screen.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. • Use the Phlash utility to update the system BIOS flash ROM. NOTE: Create a Crisis Recovery Media (such as USB HDD) before you use the Phlash utility.
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In flash BIOS, the message Please do not remove AC Power Source displays. NOTE: If the AC power is not connected, the following message displays. Plug in the AC power to continue. Flash is complete when the following message displays. Shutdown or reboot base on iflash.bat command.
Remove HDD/BIOS Utility This section provide you with removing HDD/BIOS method: Remove HDD Password: If you key in wrong HDD password three times, Hdd password error code displays. See the image • below. To reset the HDD password, run HDD_PW.EXE as follows: Key in hdd_pw 15494 0 Press 2.
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Remove BIOS Password: If you key in the wrong Supervisor Password three times, System Disabled displays on the screen. See the image below. To reset the BIOS password, run BIOS_PW.EXE as follows: Key in bios_pw 14452 0 Select one string from the list. Chapter 2...
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Reboot the system and key in the selected string (qjjg9vy, 07yqmjd etc.) for the BIOS user password. Chapter 2...
Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge •...
General Information Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3.
External Module Disassembly Process External Modules Disassembly Flowchart The flowchart below gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
Removing the Battery Pack 1. Turn computer over. 2. Slide the battery lock/unlock latch to the unlock position. 3. Slide and hold the battery release latch to the release position (1), then slide out the battery pack from the main unit (2).
Removing the NewCard dummy card 1. Push the NewCard eject button to eject it, then push it all the way in to eject the NewCard dummy. 2. Pull it out from the slot. Chapter 3...
Removing the Lower Covers 1. See “Removing the Battery Pack” on page 46. 2. See “Removing the SD dummy card” on page 47. 3. See “Removing the NewCard dummy card” on page 48. 4. Loosen the five captive screws in the Memory, HDD, and WLAN bays as shown. WLAN Cover 5.
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7. Remove the WLAN cover as shown. Chapter 3...
Removing the DIMM Modules 1. See “Removing the Battery Pack” on page 46. 2. Remove the Memory Module cover See “Removing the Lower Covers” on page 49. 3. Push out the release latches on both sides of the DIMM socket to release the DIMM module. 4.
Removing the WLAN Module 1. See “Removing the Battery Pack” on page 46. 2. Remove the WLAN cover. See “Removing the Lower Covers” on page 49. 3. Remove the adhesive tape and disconnect the antenna cables from the WLAN board. 4.
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5. Detach the WLAN board from the WLAN socket. NOTE: When re-attaching the antenna to the WLAN board, make sure the cables are arranged under the WLAN bracket. Chapter 3...
Removing the Hard Disk Drive Module 1. See “Removing the Battery Pack” on page 46. 2. Remove the HDD cover, See “Removing the Lower Covers” on page 49. 3. Use the mylar tab to slide and lift up the hard disk drive module to remove. NOTE: To prevent damage to device, avoid pressing down on it or placing heavy objects on top of it.
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5. Remove the four screws securing the hard disk to the carrier. Step Size Quantity Screw Type HDD Carrier M3*3.5 (NL) 6. Remove the HDD from the carrier. Chapter 3...
Removing the Optical Drive Module 1. See “Removing the Battery Pack” on page 46. 2. Remove the Memory cover. See “Removing the Lower Covers” on page 49. 3. Remove the screw securing the ODD module. Step ODD Module M2.5*5(NL) 4. Using a screw driver, push the ODD module through the chassis and pull to remove it from the main unit. Size Quantity Screw Type...
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5. Remove the three screws securing the ODD bracket and remove the ODD bracket from the ODD module. Step Size Quantity Screw Type ODD Bracket M2*3 (NL) 6. Insert a pin in the eject hole of the ODD to eject the ODD tray. 7.
Removing the Switch Cover CAUTION: Using tools to remove the Switch Cover may cause damage to the outer casing. It is recommended that only fingers are used to remove the Switch Cover. 1. See “Removing the Battery Pack” on page 46. 2.
Removing the Keyboard 1. See “Removing the Battery Pack” on page 46. 2. See “Removing the Switch Cover” on page 59. 3. Remove the two screws securing the keyboard to the upper case. Step Keyboard M2*3 4. Lift the keyboard as shown to remove from the chassis. 5.
6. Remove the keyboard from the chassis. Removing the Power Board 1. See “Removing the Battery Pack” on page 46. 2. See “Removing the Keyboard” on page 60. 3. Disconnect the Power Board cable from the mainboard. 4. Remove the two securing screws from the Power Board. NOTE: The left hand securing screw is shared by the eKey Board.
Step Power Board M2*3 Removing the Launch Board 1. See “Removing the Battery Pack” on page 46. 2. See “Removing the Keyboard” on page 60. 3. Disconnect the Launch Board cable from the mainboard. 4. Remove the two securing screws from the Launch Board. NOTE: The right hand securing screw is shared by the Power Board.
Step Launch Board M2*3 Removing the Antenna 1. See “Removing the WLAN Module” on page 52. 2. Remove the Antenna Cables from the securing guides as shown. 3. Turn the computer over, remove the adhesive tape and disconnect the FCC cables to expose the antenna cables underneath.
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4. Secure the FFC cable out of the way using the adhesive tape. 5. Turn the computer over and push the cables through the underside of the chassis. 6. Turn the computer over, and remove the cable from the mainboard as shown. 7.
Removing the LCD Module 1. Remove the Battery Pack. See “Removing the Battery Pack” on page 46. 2. Remove the Lower Covers. See “Removing the Lower Covers” on page 49. 3. Remove the WLAN Module. See “Removing the WLAN Module” on page 52. 4.
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7. Remove the four securing screws (two on each side) connecting the LCD module. Step LCD Module M2.5*9 (Red callout) LCD Module M2.5*5 (Blue callout) 8. Carefully remove the LCD module from the chassis. Size Quantity Screw Type Chapter 3...
Removing the Upper Cover 1. See “Removing the Battery Pack” on page 46. 2. See “Removing the LCD Module” on page 65. 3. Turn the computer over. Remove the sixteen screws on the bottom panel. Step Upper Cover M2.5x9 Chapter 3 Size Quantity Screw Type...
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4. Turn the computer over and disconnect the seven cables from the mainboard as shown. Disconnect A as shown. If necessary, remove FFC G before beginning. Remove the antenna cables from the housing and pull back away from the upper cover. Pull back the securing strip and disconnect B and C as shown.
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Disconnect the Power Board FFC (E) first before removing FFC D. Pull back the locking latches to release D. Release the securing latches and disconnect G as shown. 5. Remove the single screw on the top panel. Step Upper Cover M2.5*9 (NL) Chapter 3 Release the securing latches and disconnect F as...
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6. Grasp the top left corner first and pry the cover off. 7. Continue moving from left to the right corner and pry it off the lower cover. 8. Move to the bottom right corner and pry it up. Chapter 3...
9. The Upper Cover can now be removed from the lower base. Removing the Finger Print Reader 1. See “Removing the Upper Cover” on page 67. 2. Remove the securing screw from the Finger Print Reader board, and ensure the FFC is free of the upper cover. Step finger print reader M2.5*3 (NL)
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3. Remove the board bracket from the Upper Cover. IMPORTANT:Do not throw away the Bracket Pad. Remove and replace on new bracket. Bracket Pad 4. Using your fingers, gently lift the Finger Print Reader board from the Upper Cover. 5. Pull the Finger Print Reader FFC through the touchpad bracket taking care not to fray the cable. Chapter 3...
Removing the Touch Pad Bracket 1. See “Removing the Upper Cover” on page 67. 2. Peel back the Finger Print Reader FFC to expose the Touch Pad connector. 3. Disconnect the Touch Pad FFC from the Touch Pad board. 4. Lift up the covering and remove the securing screw. Step Touch Pad Bracket M2.5*3 (NL)
5. Remove the Touch Pad bracket. IMPORTANT:The Touch Pad cannot be removed individually. To replace the Touch Pad, replace the entire Upper Cover. Removing the Left Speaker Module 1. See “Removing the Upper Cover” on page 67. 2. Peel back the adhesive strip to expose the speaker cabling. 3.
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Step Size Quantity Screw Type Left Speaker M2.5*3 (NL) Module 4. Grasp both ends of the mylar cover and carefully pull back to expose the speaker cable. Chapter 3...
Removing the Right Speaker Module 1. See “Removing the Upper Cover” on page 67. 2. Remove the two securing screws from the speaker module. Step Right Speaker M2.5*3 (NL) Module 3. Grip the Speaker Module and remove. Size Quantity Screw Type Chapter 3...
Removing the Bluetooth Module 1. See “Removing the Upper Cover” on page 67. 2. Remove the adhesive strip to expose the Bluetooth cable. 3. Disconnect the bluetooth cable as shown. 4. Lift the corner of the module up, then grasp to remove. Chapter 3...
Removing the Modem Module 1. See “Removing the Upper Cover” on page 67. 2. Disconnect the RJ-11 cable as shown. 3. Remove the two (2) securing screws. Step Modem Module M2*3 (NL) 4. Lift the module and remove from the lower cover as shown. Size Quantity Screw Type...
Removing the Mainboard 1. See “Removing the LCD Module” on page 65. 2. See “Removing the Upper Cover” on page 67. 3. See “Removing the Modem Module” on page 78. 4. Turn the lower base over on a clean surface, and disconnect the DC-IN cable as shown. IMPORTANT:Ensure the cable can easily pass through the lower cover during mainboard disassembly.
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6. Remove the two securing screws from the Mainboard. Step Mainboard M2.5*9 (NL) Green Call out Mainboard M2.5*3 (NL) Red Call out 7. Lift the mainboard to expose the DC-IN jack and USB cable. 8. Remove the DC-IN jack and USB cable as shown. Size Quantity Screw Type...
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9. Grasp the mainboard by both sides and pivot upwards to remove. CAUTION: Ensure the I/O ports at the bottom of the mainboard are clear of the bottom base to prevent damage to the mainboard. Chapter 3...
Removing the USB Board 1. Remove the mainboard. See “Removing the Mainboard” on page 79. 2. Remove cable from the USB board. 3. Remove the two securing screws from the USB board and lift clear of the chassis. Chapter 3...
Removing the RJ-11 Port 1. See “Removing the Mainboard” on page 79. 2. Disconnect the RJ-11 cable from the modem module. 3. Grasp the cable and gently lift it out of the housing well. 4. If necessary insert tweezers in the RJ-11 jack, lift the RJ-11 jack from the base. Chapter 3...
Removing the Thermal Module 1. See “Removing the Battery Pack” on page 46. 2. See “Removing the LCD Module” on page 65. 3. See “Removing the Upper Cover” on page 67. 4. See “Removing the Mainboard” on page 79. 5. Remove the eight securing screws from the Thermal Modules. Step CPU Thermal M2*6.5...
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7. Lift the Thermal Module clear of the Mainboard. Chapter 3...
Removing the CPU 1. See “Removing the Battery Pack” on page 46. 2. See “Removing the Upper Cover” on page 67. 3. See “Removing the Mainboard” on page 79. 4. See “Removing the Thermal Module” on page 84. 5. Using a flat screwdriver, turn the CPU socket latch counter-clockwise 180° to release the CPU. 6.
Removing the VGA Module 1. Remove the mainboard. See “Removing the Mainboard” on page 79. 2. Remove the two securing screws from the VGA Module. Step VGA Module M2*4-NI (NL) 3. The VGA module lifts automatically from the mainboard. Remove the VGA Module as shown. Chapter 3 Size Quantity...
LCD Module Disassembly Process LCD Module Disassembly Flowchart Screw List Step Screw LCD Bezel M2.5*5 (NL) Inverter Board M2.5*5 (NL) Camera Module M2*3 (NL) LCD Panel M2.5*5 (NL) LCD Brackets M2*3 (NL) Quantity Color Black Black Black Black Black Part No. MA000007YG0 MA000007YG0 MA0000060G0...
Removing the LCD Bezel 1. Remove the LCD module. See “Removing the LCD Module” on page 65. 2. Remove the two upper and two lower bezel screw caps. Remove the four securing screws from the LCD module. Step LCD Bezel M2.5*5 (NL) 3.
Removing the Inverter Board 1. Remove the LCD Bezel. See “Removing the LCD Bezel” on page 89. 2. Remove the securing tapes from the left and right sides of the Inverter board as shown. 3. Remove the two securing screws from the Inverter board and lift the board clear of the LCD Module. Step Inverter Board M2.5*6 (NL)
Removing the Camera Module 1. Remove the LCD Bezel. See “Removing the LCD Bezel” on page 89. 2. Disconnect the Camera Module cable as shown. 3. Remove the two securing screws from the Camera Module bracket. Step Camera Module M2*3 (NL) bracket Chapter 3 Size...
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4. Lift the Camera Bracket with the Camera Module (A) and remove the single securing screw (B). Step Size Quantity Screw Type Camera Board M2*2.3 5. Place your finger on the top of the module and pry it away from the bracket. 6.
Removing the LCD Panel 1. Remove the LCD Bezel. See “Removing the LCD Bezel” on page 89. 2. Lift the LCD Panel clear of the LCD Module, taking care to ensure the cables are free from the back cover. Chapter 3...
Removing the LCD Brackets and FPC Cable 1. Remove the LCD panel. See “Removing the LCD Panel” on page 93. 2. Turn the LCD panel over to expose the rear. Peel off the mylar strip and remove the FPC cable. 3.
Removing the Antennas Editorès Note: We did not find this section covered. Please advice. See “Removing the Battery Pack” on page 46. See “Removing the Lower Covers” on page 49. See “Removing the WLAN Module” on page 52. See “Removing the LCD Panel” on page 93. Remove the strips holding the antenna cables in place.
Removing the MIC Module 1. Remove the LCD panel. See “Removing the LCD Panel” on page 93. 2. Remove the strips holding the MIC Module cable in place. Ensure the cable is free from obstructions. 3. Remove the MIC cable and Module from the LCD module. Chapter 3...
LCD Module Reassembly Procedure Replacing the LCD Panel 1. Align the LCD brackets with the eight screw holes (four on each side) on the LCD Panel as shown. 2. Secure the LCD brackets to the LCD panel. 3. Turn the panel over. Insert the LCD Panel cable into the LCD Panel as shown. Chapter 3...
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4. Replace the MIC cable under the mylar tab strips, and replace the MIC as shown. Secure the cable by pressing down on the strips. 5. Replace the antenna cables and assembly. 6. Replace the tabs securing the left and right antennas to the LCD module. 7.
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8. Secure the cable by pressing down on the securing strip. 10. Replace the camera board in the bracket. 12. Replace the Camera Module in the bottom cover. Chapter 3 9. Align the hinges with the LCD back cover and replace the LCD panel.
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14. Connect the Camera Module cable as shown. 16. Connect the left Inverter board cable as shown. NOTE: Tuck the cables securely to prevent damage to the cables or module. 15. Connect the right Inverter board cable as shown. 17. Replace the adhesive strips on the left and right sides of the Inverter board as shown Chapter 3...
Replacing the LCD Bezel 1. Align the edge of the bezel with the bottom cover and replace the LCD Module. 2. Replace the four securing screws and the four screw caps on the LCD module. Chapter 3...
Main Module Reassembly Procedure Replacing the VGA Module 1. Insert the VGA Module as shown. Replacing the CPU 1. Carefully turn the mainboard upside down (CPU side up), and insert the CPU into the CPU bracket as shown. 2. Replace the two securing screws on the VGA Module.
Replacing the Thermal Module 1. Align and place the Thermal Module in the on the mainboard as shown. 3. Replace the eight securing screws from the Thermal Module. Replacing the RJ-11 Port 1. Insert the RJ-11 port into the base as shown. Chapter 3 2.
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3. Connect the RJ-11 cable to the modem module as shown. Chapter 3...
Replacing the Mainboard 1. Replace the USB cable under the mainboard as shown. 3. Replace the Bluetooth connector as shown. Ensure the screw sockets are aligned. Replace the two securing screws as shown. NOTE: Make sure the I/O ports are positioned correctly through the lower cover, and the screw sockets are visible through the mainboard.
Replacing the Modem Module 1. Align the screw sockets and replace the modem module and insert the module in mainboard. 3. Connect the modem cable as shown Replacing the USB Board 1. Replace the USB board on the lower base and secure with the single screw (provided). 2.
Replacing the Bluetooth Board 1. Position the module over the aligning pins and insert in place. 3. Replace the adhesive strip to secure the cable. Replacing the Right Speaker Module 1. Replace the speaker module on the lower cover as shown. Chapter 3 2.
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2. Replace the two securing screws. Chapter 3...
Replacing the Launch Board 1. Insert the left edge of the Launch Board into place 2. Replace the two securing screws and pivot the board to replace in the lower base. 3. Connect the launch board cable to the mainboard. Chapter 3...
Replacing the Finger Print Reader 1. Replace the Finger Print Reader board in the upper cover. 2. Replace the bracket as shown. Replacing the Touch Pad Bracket IMPORTANT:The Touch Pad cannot be removed individually. To replace the Touch Pad, replace the entire Upper Cover.
3. Replace the adhesive strip over the Touch Pad. Replacing the Left Speaker Module 1. Align and replace the Speaker Module in the upper case. 3. Replace the adhesive strip to secure the cable in place. Replacing the Upper Cover 1.
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2. Connect the seven cables on the mainboard as shown. Chapter 3...
3. Replace the single securing screw on the top panel. 4. Turn the computer over. Replace the sixteen screws on the bottom panel. Replacing the LCD Module 1. Carefully align the LCD module over the hinge sockets and lower the module into the chassis. 2.
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3. Connect the LCD, MIC and back light cables. 4. Turn the computer over and replace the two securing screws on the bottom of the chassis. Chapter 3...
Replacing the Antenna Cables Ensure that the three Antenna cables pass through the Mainboard and are accessible from the underside of lower cover. 1. Replace the Antenna cables in the housing well as shown. 3. Insert the cables through the upper base. Chapter 3 2.
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5. Replace the Antenna Cables in the housing well in the bottom base as shown. 6. Turn the computer over and replace the FFC cables. Chapter 3...
Replacing the Keyboard 1. Align the FFC with the connector and press the latch down to secure. 3. Replace the two securing screws. Replacing the Switch Cover 1. Insert the back of the Switch Cover as shown and lower in place. Chapter 3 2.
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3. Turn the computer over and replace the five securing screws. Chapter 3...
Replacing the WLAN Module 1. Insert the WLAN board into the WLAN socket. 3. Connect the two antenna cables to the module. Replacing the Hard Disk Drive Module 1. Place the HDD in the HDD carrier. Chapter 3 2. Replace the two screws to secure the module. 2.
3. Replace the HDD holder over the HDD. 4. Insert the back first and angle the HDD in place. Replacing the DIMM Modules NOTE: To replace DIMM Module 2, first remove DIMM Module 1. In this procedure, only DIMM Module 1 is shown.
Replacing the ODD Module 1. With the ODD tray in the eject position, replace the ODD cover on the new ODD Module. 3. Slide Module in chassis and press until Module is flush with chassis. Replacing the Lower Covers 1. Replace the Memory Cover. Chapter 3 2.
3. Replace the WLAN Cover. 5. Replace HDD Cover. Replacing the NewCard and SD Card Trays 1. Insert the NewCard and push into the slot until flush with the chassis cover. 4. Replace the screw to secure in place. 6. Replace the two screws to secure in place. 2.
Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.
Power On Issue If the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Computer Shutsdown Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. Check the power cable is properly connected to the computer and the electrical outlet.
No Display Issue If the Display doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: No POST or Video If the POST or video doesn’t display, perform the following actions one at a time to correct the problem. Make sure that the internal display is selected.
Abnormal Video Display If video displays abnormally, perform the following actions one at a time to correct the problem. Reboot the computer. If permanent vertical/horizontal lines or dark spots display in the same location, the LCD is faulty and should be replaced. See “Disassembly Process” on page 44. If extensive pixel damage is present (different colored spots in the same locations on the screen), the LCD is faulty and should be replaced.
LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem. Do not replace a non- defective FRUs: Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4...
Touchpad Failure If the Touchpad doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4...
Sound Problems If sound problems are experienced, perform the following actions one at a time to correct the problem. Reboot the computer. Navigate to Start Control Panel the Device Manager to determine that: The device is properly installed. • There are no red Xs or yellow exclamation marks. •...
Internal Microphone Failure If the internal Microphone fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Microphone Problems If internal or external Microphones do no operate correctly, perform the following actions one at a time to correct the problem.
HDD Not Operating Correctly If the HDD does not operate correctly, perform the following actions one at a time to correct the problem. Disconnect all external devices. Run a complete virus scan using up-to-date software to ensure the computer is virus free. Run the Windows Vista Startup Repair Utility: insert the Windows Vista Operating System DVD in the ODD and restart the computer.
ODD Failure If the ODD fails, perform the following actions one at a time to correct the problem. Do not replace a non- defective FRUs: ODD Not Operating Correctly If the ODD exhibits any of the following symptoms it may be faulty: Audio CDs do not play when loaded •...
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Check that there are no yellow exclamation marks against the items in lDE ATA/ATAPI controllers. If a device has an exclamation mark, right-click on the device and uninstall and reinstall the driver. Check that there are no yellow exclamation marks against the items in DVD/CD-ROM drives. If a device has an exclamation mark, right-click on the device and uninstall and reinstall the driver.
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Repeat for the other ATA Devices shown if applicable. Drive Not Detected If Windows cannot detect the drive, perform the following actions one at a time to correct the problem. Restart the computer and press F2 to enter the BIOS Utility. Check that the drive is detected in the ATAPI Model Name field on the Information page.
USB Failure (Rightside) If the rightside USB port fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Modem Function Failure If the internal Modem fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4...
Wireless/WiMAX Function Failure If the WLAN/WiMAX fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Bluetooth Function Failure If the Bluetooth function fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4...
If the Robson Module fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: EasyTouch Button Failure If the Acer EasyTouch buttons fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4...
Fingerprint Reader Failure If the Fingerprint Reader fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4...
HDMI Switch Failure If the HDMI Switch fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Chapter 4...
External Mouse Failure If an external Mouse fails, perform the following actions one at a time to correct the problem. Try an alternative mouse. If the mouse uses a wireless connection, insert new batteries and confirm there is a good connection. See the mouse user manual.
Issue” on page 124.): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices • Printer, mouse, and other external devices • Battery pack •...
POST Codes Tables These tables describe the POST codes, drivers, and keys for the POST. Port 80 POST Codes The following table details the Port 80 POST codes and drivers used in the POST. Driver Name PeiEventLog OemServices SioInit MonoStatusCode PentiumMCpuPeim PlatformStage1 Variable...
POST Keys and Messages The following keys are available during POST. Function Enter into Setup Menu Enter into Boot Manager The following messages display during POST: Before press function key CPUID: XXXXXX Press F2 go to Setup Utility Press F12 go to Boot Manager Press [PXE HOT KEY] go to PXE Setup Menu After press function key If user pressed F2...
Clearing Password Check and BIOS Recovery This section provide you the standard operating procedures of clearing password and BIOS recovery for TravelMate 4730/4730G. TravelMate 4730/4730G provide one Hardware Open Gap on main board for clearing password check, and one Hotkey for enabling BIOS Recovery. Clearing Password Check Hardware Open Gap Description Item...
BIOS Recovery by Crisis Disk BIOS Recovery Boot Block: BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to a successful one once the previous BIOS flashing process failed.
DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
LCD Module Item Description Camera Module Camera Bracket LCD Cable LCD Bracket Left Antenna Left LCD Bezel Chapter 6 Part No. Item 57.TQ602.001 33.TQ602.006 50.TQ602.009 33.TQ602.005 50.TQ602.007 60.TQ602.005 Description Part No. MIC Cable 23.TQ602.004 LCD Bracket 33.TQ602.004 Right Antenna Right 50.TQ602.006 Inverter Board 19.TQ602.001...
BATTERY LI-ION 6CELLS 4.4KAH SANYO 3S2P BATTERY LI-ION 9CELLS 7.2KAH SONY 3S3P Board POWER BUTTON BOARD FUNCTION BOARD FINGER PRINT BOARD BLUETOOTH BOARD MODEM BOARD (Lite-on) USB BOARD Description Acer P/N AP.06501.013 AP.06503.016 AP.0650A.010 AP.09001.013 AP.09003.011 AP.0900A.001 BT.00603.044 BT.00904.003 55.TQ602.001 55.TQ602.002...
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HALF MINI CARD 512AN_HMWG-INTEL Cable BLUE TOOTH CABLE RJ11 CABLE USB CABLE DC-IN CABLE 65W (UMA) DC-IN CABLE 90W (DIS) ANTENNA R ANTENNA L T/P FFC Chapter 6 Description Acer P/N VG.9MG06.002 55.TQ602.006 KI.SPM01.001 KI.SPM01.003 50.TQ602.001 50.TQ602.002 50.TQ602.003 50.TQ602.004 50.TQ602.005 50.TQ602.006 50.TQ602.007...
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POWER CORD INDIA 3 PIN POWER CORD TWN 3 PIN Case/Cover/Bracket/Assembly MIDDLE COVER FINGER PRINT BOARD BRACKET FOR W/FP UPPER CASE FOR W/FP LOWER CASE ASSY T/P BRACKET MINI PCI BRACKET-S Description Acer P/N 27.TAVV5.001 27.TAVV5.002 27.TAVV5.003 27.TAVV5.004 27.TAVV5.005 27.TAVV5.006 27.TAVV5.007 27.TAVV5.008 27.TAVV5.009 27.TAVV5.010...
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INTEL CPU T9600 2.8G AW80576GH0726M SLB47 C0 INTEL CPU T9400 2.53G AW80576GH0616M SLB46 C0 INTEL CPU P9500 2.53 AW80576SH0616M SLB4E C0 INTEL CPU P8600 2.4G AW80577SH0563M SLB3S M0 INTEL CPU P8400 2.26G AW80577SH0513M SLB3R Chapter 6 Description Acer P/N 42.TQ602.005 42.TQ602.006 42.TQ602.007 42.TQ602.008 42.TQ602.009...
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DVD SUPER MULTI DRIVE HLDS GSA-T50N MALAYSIA DVD SUPER MULTI DRIVE PHILIPS DS-8A2S DVD SUPER MULTI DRIVE SONY AD-7560S ODD BEZEL-SUPER MULTI ODD BRACKET BR-DVD DRIVE SONY BC-5500S ODD BEZEL-BR ODD BRACKET Description Acer P/N KO.02401.006 KO.0240E.009 42.TQ602.010 33.TQ602.001 KU.00805.044 KU.00807.059 KU.0080D.029 KU.0080D.034 KU.0080F.001 KU.0080E.009...
China Hong Kong 841G16Mn TM4730- Singapore 843G32Mn TM4730- Singapore 863G32Mn TM4730- Thailand 841G16Mn Appendix A Acer Part no Description LX.TQ60Z.006 TM4730-842G25Mn VB32TRUS1 MC UMACF 1*2G/250/6L/ 5R_n2_FP_0.3D_MA_EN33 LX.TQ60Z.001 TM4730-842G25Mn VB32TRCA1 MC UMACF 1*2G/250/6L/ 5R_n2_FP_0.3D_MA_FR31 LX.TQ60Z.002 TM4730-842G25Mn EM VB32TREA3 MC UMACF 1*2G/250/6L/ 5R_n2_FP_0.3D_MA_ES22...
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TM4730- China China 841G25Mn TM4730- China Hong Kong 842G32Mn TM4730- Eastern 844G32Mi Europe Acer Part no Description LX.TQ60Z.007 TM4730-841G16Mn EM VB32TRTH1 MC UMACF 2*512/160/BT/6L/ 5R_n3_FP_0.3D_MA_TH23 LX.TQ60Z.008 TM4730-841G16Mn EM VB32TRPH1 MC UMACF 1*1G/160/BT/6L/ 5R_n3_FP_0.3D_MA_EN16 LX.TQ60Z.009 TM4730-861G16Mn EM VB32TRPH1 MC UMACF 1*1G/160/BT/6L/ 5R_n3_FP_0.3D_MA_EN16...
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China 841G16Mn TM4730G- China China 841G16Mn TM4730G- China China 864G25Mn TM4730G- China China 842G16Mn Acer Part no Description LX.TQB0Z.005 TM4730G-942G16Mn EM VB32TRVN1 MC 9MGSHM256CF 2*1G/160/BT/6L/5R/ CB_n3_FP_0.3D_MA_EN15 LX.TQB0X.009 TM4730G-862G25Mn VHP32TRTW1 MC 9MGSHM256CF 1*2G/250/BT/6L/5R/ CB_n2_FP_0.3D_MA_TC11 LX.TQB0X.007 TM4730G-843G32Mn VHP32TRSG1 MC 9MGSHM256CF 2G+1G/320/BT/6L/ 5R_n3_FP_0.3D_MA_EN12 LX.TQB0X.008...
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system ® ® functions are tested under Windows XP Home, Windows XP Pro environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
Microsoft Windows ® Vendor Type Cover Test Mg-A Mg-A Adapter Test DELTA DELTA 65W-DE Audio Codec Test Realtek ALC268 Back Cover Test B Cover Normal w/Camera Battery Test SANYO 6CELL2.2 SONY 9CELL2.4 Bluetooth Test Foxconn BT 2.0 Camera Test Suyin 0.3M DV Card Reader Test For all...
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Vendor Type LAN Test Broadcom BCM5764 LCD Test N14.1WXGAG N14.1WXGA Memory Test NANYA SO1GBII6 MICRON SO2GBII6 NANYA SO512MBII6 Modem Test Lite-On Lite+Con MC4Z 1.5_3.3V Aus Northbridge Chipset Test INTEL GM45 ODD Test SONY NCB24XS PIONEER NSM8XS Southbridge Chipset Test INTEL ICH9M Software Test McAfee...
This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
AFLASH Utility Antennas Battery Pack BIOS package ROM size ROM type vendor Version BIOS Supports protocol 25–37 BIOS Utility Advanced Boot Exit Navigating Onboard Device Configuration Power Save and Exit Security System Security Bluetooth module Board Layout Top View brightness hotkeys Cache controller...
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LCD Bezel LCD Brackets LCD Failure LCD Module Disassembly Flowchart LCD Panel lower cover Main Unit Disassembly Flowchart Mainboard media access on indicator MediaTouch Button Failure Memory Check Model Definition Modem Failure Modem Module No Display Issue Notebook Manager hotkey num lock on indicator ODD Failure...