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Acer Altos G310 MK2 Series Manual
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Acer Altos G310 MK2 Series Manual

Acer Altos G310 MK2 Series Manual

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  • Page 1 Acer Altos G310 Mk2 series...
  • Page 2 Serial Number: ___________________________________ Purchase Date: ___________________________________ Place of Purchase: ________________________________ Acer and the Acer logo are registered trademarks of Acer Inc. Other companies' product names or trademarks are used herein for identification purposes only and belong to their respective companies.

  • Page 3: Fcc Notice

    Notices FCC notice Class A devices do not have an FCC logo or FCC IDE on the label. Class B devices have an FCC logo or FCC IDE on the label. Once the class of the device is determined, refer to the following corresponding statement. Class B equipment This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules.

  • Page 4: Laser Compliance Statement

    Notice: Shielded cables All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations. Notice: Peripheral devices Only peripherals (input/output devices, terminals, printers, etc.) certified to comply with the Class A or Class B limits may be attached to this equipment. Operation with noncertified peripherals is likely to result in interference to radio and TV reception.

  • Page 5: Important Safety Instructions

    Important safety instructions Read these instructions carefully. Save these instructions for future reference. Follow all warnings and instructions marked on the product. Unplug this product from the power outlet before cleaning. Use a soft, moist cloth for cleaning. Do not use liquid cleaners or aerosol cleaners. Do not use this product near water.
  • Page 6 If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition.

  • Page 7: Table Of Contents

    Notices FCC notice Class B equipment Laser compliance statement Important safety instructions 1 System information Product briefing Processor Memory subsystem Storage Graphics interface Networking I/O ports Serial ATA ports PCI I/O Caring features Product specification summary 2 System tour System board Mainboard layout Jumper settings and CMOS clear External and internal structure...
  • Page 8 ESD precautions Preinstallation instructions Post-installation instructions Opening the server Before opening the server To remove the side panel To remove the front panel Installing and removing storage devices To install a 5.25-inch storage device Installing and replacing the processor To install the Processor To install the processor fan heat sink Connecting the processor fan heat sink cable To remove a Processor...
  • Page 9 Security Power Boot Boot Device Priority Hard disk Drives Removable Devices ATAPI CD-ROM Drives Exit 6 Troubleshooting Troubleshooting Resetting the system Problems following initial system installation First steps checklist Hardware diagnostic testing Verifying proper operation of key system lights Confirming loading of the operating system Specific problems and corrective actions Power light does not light No characters appear on screen...
  • Page 10 BIOS Beep Codes BIOS Error Messages Appendix A: Embedded SATA RAID Technology for the Altos G310 Mk2 SATA ports BIOS Features Driver Features Manageability/Disk console Configuring arrays Configuration strategies Assigning RAID levels Performing a quick configuration Configuring arrays and logical drives...
  • Page 11 Create RAID1 volume Assign hot spare disk Initialize RAID volume Save and exit MegaRAID configuration utility...
  • Page 12 Contents...

  • Page 13: System Information

    1 System information...
  • Page 14 The Acer Altos G310 Mk2 server is an entry level single-processor general purpose system. The system offers a new standard for flexible productivity ideal for small business or workgroup applications.

  • Page 15: Product Briefing

    Product briefing This section provides basic information concerning the configuration of your Altos G310 Mk2 system. Processor • Support for an Intel Pentium 4 processor in an LGA775 socket • Intel Pentium 4 Processors Extreme Edition • Intel Pentium 4 Processors •...

  • Page 16: Storage

    Storage • 5.25 inch IDE CD-ROM drive • 3.5 inch Floppy disk drive • Support for three (max) hard disk drives • Three additional 5.25 inch device bays for add-on options such as: • DAT72 36/72 GB tape backup drive •...

  • Page 17: Caring Features

    Caring features Part of Acer's mission, as a company that cares about its end users, is to provide features that make operation, maintenance, and upgrading your system simpler and faster. The Altos G310 Mk2 is no exception to this rule. The following features and options are provided.
  • Page 18 1 System information...

  • Page 19: Product Specification Summary

    Product specification summary Highlighted below are the system's key features: • Single Intel ® Pentium technology and EM64T • 533/800 MHz FSB supports processor speeds from 2.8 GHz to 3.8 GHz or higher ® • Intel 7221 Chipset ® • Intel E7221MC Memory Controller Hub (GMCH) ®...
  • Page 20 • Operating Systems supported ® • Microsoft Windows ® • Red Hat Enterprise Linux 3.0 • Novell Netware 6.5 ® Server 2003 1 System information...

  • Page 21: System Tour

    2 System tour...
  • Page 22 This chapter provides locations of various components and ports, and instructions on how to set up the system. Procedures on how to connect peripherals are also explained.

  • Page 23: System Board

    System board Mainboard layout The mainboard becomes accessible once you open the system. It should look like the figure shown below Item Description PCI 32-bit/33 MHz slot 3 Rear fan connector PCI Express x4 (w/ x1 throughout) slot 2 PCI Express x4 (w/ x1 throughout) slot 1 Intel 82551QM LAN controller PCI 32-bit/33 MHz slot 2 PCI 32-bit/33 MHz slot 1...
  • Page 24 Item Description V reg fan connector CPU socket CPU fan connector Hardware Management controller Intel E7221MC GMCH Channel A DIMM 0 (Blue) Socket Channel A DIMM 1 (Black) Socket Channel B DIMM 0 (Blue) Socket Channel B DIMM 1 (Black) Socket I/O controller Floppy disk drive connector Two x12 Power connector...

  • Page 25: Jumper Settings And Cmos Clear

    Jumper settings and CMOS clear J6J3 Function/Mode Jumper setting Normal Configure Recovery None Function/Mode Jumper Setting Normal Clear CMOS No Jumper None Configuration The BIOS uses current configuration information and passwords for booting. After the POST runs, Setup runs automatically. The maintenance menu is displayed.

  • Page 26: External And Internal Structure

    External and internal structure Front bezel Note: One pair of system keys are provided (attached to the rear panel of the system). Description CD-ROM drive CD-ROM headphone port CD-ROM volume control CD-ROM activity indicator 2 System tour...
  • Page 27 Description FDD eject button FDD (floppy disk drive) FDD activity indicator Security keylock HDD activity indicator System power indicator System power button USB 2.0 ports (two) 5.25-inch device bays CD-ROM stop/eject button...

  • Page 28: Front Panel

    Front panel Description CD-ROM drive CD-ROM headphone port CD-ROM volume control CD-ROM activity indicator FDD eject button FDD (floppy disk drive) FDD activity indicator Security keylock 2 System tour...
  • Page 29 Description HDD activity indicator System power indicator System power button USB 2.0 ports (two) 5.25-inch device bays CD-ROM stop/eject button...

  • Page 30: Rear Panel

    Rear panel Icon Description Main power supply unit PS/2 mouse port PS/2 keyboard port Parallel/printer port Serial port VGA port 2 System tour...
  • Page 31 Icon Description USB 2.0 ports (four) LAN ports Side panel tool-less screws (bottom) System ventilation/fan exhaust Main power supply fan-exhaust Side panel tool-less screws (top)

  • Page 32: Internal Components

    Internal components Description Power supply unit System fan Mainboard PCI slots HDD bays 3.5” device bays 5.25” device bays 2 System tour...

  • Page 33: Getting Started

    3 Getting Started...
  • Page 34 This chapter gives information on setting up and starting to use your system...

  • Page 35: Setting Up The System

    Check the following items from the package: • Acer Altos G310 Mk2 series system • Acer Altos G310 Mk2 series accessory box • System keys (attached to the rear panel of the system) If any of the above items are damaged or missing, contact your local Acer dealer immediately.

  • Page 36: System Startup

    System startup Turning on the system After making sure that you have set up the system properly and connected all the required cables, you can now power on the system. To power on the system, press the power button on the front panel. The system starts up and displays a welcome message.

  • Page 37: Turning Off The System

    Turning off the system To turn off the server, on the Windows task bar click on the Start button, point to Shut Down..., select Shut down from the drop- down window then click on OK. You can then turn off all peripherals connected to your server.
  • Page 38 3 Getting Started...

  • Page 39: Configuring The System

    4 Configuring the system...
  • Page 40 This chapter discusses the precautionary measures and installation procedures you need to know when upgrading the system.

  • Page 41: Upgrading The System

    Upgrading the system Certain components of the server are upgradeable such as the drives, the CPU, the memory, and the expansion cards. However, for safety purposes, we do not recommend that you perform these upgrades yourself. If you want to replace or upgrade any of these components, contact your dealer or a qualified service technician for assistance.

  • Page 42: Preinstallation Instructions

    Preinstallation instructions Always observe the following before you install any component: Turn off the system and all the peripherals connected to it. Unplug all cables from the power outlets. Open the system according to the instructions on "Opening the server" on page 31. Follow the ESD precautions described in this section when handling a server component.

  • Page 43: Opening The Server

    Opening the server Caution! Before you proceed, make sure that you have turned off your system and all peripherals connected to it. Read the "Preinstallation instructions" on page 30 You need to open the server before you can install additional components.

  • Page 44: To Remove The Side Panel

    To remove the side panel The side panel is attached to the server by two (non-removable) thumbscrews. To remove the side panel: Locate the System Keys (if necessary) and unlock the system lock on the front panel. Loosen the thumbscrews located at the rear end of the left panel (1).

  • Page 45: To Remove The Front Panel

    To remove the front panel The front bezel is attached to the chassis by screwless hinges. To remove the front panel, you must remove the side panel first. To remove the front bezel: With your finger, pull the front panel release lever located at the bottom front inside the chassis (1).

  • Page 46: Installing And Removing Storage Devices

    Installing and removing storage devices The system supports 3.5-inch and 5.25-inch internal storage devices. The system comes pre-installed with a floppy drive and a CD-ROM drive. The empty 5.25-inch half-height bays allow you to install additional drives such as another CD-ROM drive or a tape drive. To install a 5.25-inch storage device Note: If you are installing a new drive in an empty drive bay, skip steps 2 to 4.
  • Page 47 Transfer the left side tool-less locking rail (looking from the front) from the old drive to the new drive module. Insert the new CD-ROM drive into the drive bay until it locks into place with an audible "click." Connect the power and IDE cables to the new drive. Observe the post-installation instructions described on page 30.

  • Page 48: Installing And Replacing The Processor

    Installing and replacing the processor This section includes instructions for removing and installing a CPU. Caution: Processor must be appropriate. You may damage the server board if you install a processor that is inappropriate for your server. Caution: SD and handling processors. Reduce the risk of electrostatic discharge (ESD) damage to the processor by doing the following: (1) Touch the metal chassis before touching the processor or server board.
  • Page 49 Lift the load plate. Do not touch the socket contacts. Remove the protective socket cover from the load plate. Do not discard the protective socket cover. Always replace the socket cover if the processor is removed from the socket. Remove the processor from the protective processor cover. Hold the processor only at the edges, being careful not to touch the bottom of the processor.
  • Page 50 Hold the processor with your thumb and index fingers oriented as shown below. Make sure fingers align to the socket cutouts. Align notches with the socket. Lower the processor straight down without tilting or sliding the processor in the socket. Pressing down on the load plate close and engage the socket lever.

  • Page 51: To Install The Processor Fan Heat Sink

    To install the processor fan heat sink The Altos G310 Mk2's server board has an integrated processor fan heat sink retention mechanism (RM). Connecting the processor fan heat sink cable Connect the processor fan heat sink cable to the 4-pin processor fan...

  • Page 52: To Remove A Processor

    To remove a Processor Observe the safety and ESD precautions at the beginning of this section. Turn off all peripheral devices connected to the server. Turn off the server. Remove the AC power cord from the server. Remove the server's cover. See the documentation that accompanied your server chassis for instructions on removing the server's cover.

  • Page 53: Upgrading The System Memory

    Upgrading the system memory Memory configuration This section includes instructions for removing and installing a memory module. The memory modules are located on the main server board as shown below: The two tables (below) summarize the characteristics of 1-way and 2- way memory interleave configurations.
  • Page 54 4 Configuring the system Warning! Functionality issues may be encountered if mixed memory types are installed on the same server board. DIMM modules of identical type, banking and stacking technology, and vendor should be installed in the Altos G310 Mk2.

  • Page 55: To Remove A Dimm

    To remove a DIMM Before installing a new DIMM in a socket, remove first any previously installed DIMM from that socket. Important: Before removing any DIMM from the mainboard, make sure to create a backup file of all important data. Observe the precautions and pre-installation procedures described in "ESD precautions"...

  • Page 56: To Install A Dimm

    To install a DIMM Observe the precautions and pre-installation procedures described in "ESD precautions" on page 29. Locate the DIMM sockets on the mainboard. Open the clips on the socket. Align then insert the DIMM into the socket (1). Press the holding clips inward to lock the DIMM in place (2). DIMMs must be installed in the following order: DM1.

  • Page 57: Installing An Expansion Card

    Installing an expansion card This section explains how to install an expansion card. The onboard expansion slots support PCI (Peripheral Component Interconnect) or PCI Express cards. Note: The BIOS setup automatically detects and assigns resources to the new device (applicable only to Plug-and-Play expansion cards).
  • Page 58 Align the card in the empty slot on the mainboard. Insert the bracket with the card into the selected slot (3). Make sure that the card is properly seated. Secure the card with the tool-less bracket card lock removed in step three above (4).

  • Page 59: Installing And Removing A Hard Disk

    Installing and removing a hard disk Although the Altos G310 Mk2 has four hard disk slots, the system board only supports a maximum of three. To remove a hard disk Follow these steps to replace your computer's hard disk: Remove the side and front panels (see page 32 and page 33).
  • Page 60 Remove the side panel (see page 32). Attach the HDD rails to the sides of the drive housing as shown below. Insert the drive into an empty HDD slot (slot 1 or slot 3) until it locks into place with an audible “click” (1). Attach the power and IDE cables to the HDD (2) and (3)..

  • Page 61: Bios Setup

    5 BIOS setup...
  • Page 62 This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters.

  • Page 63: Bios Setup

    BIOS setup BIOS setup is a hardware configuration program built into your system's Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions: •...

  • Page 64: Entering Bios Setup

    Entering BIOS setup Power on the server to start the system POST (Power On Self Test) process. During bootup, press F2 to enter the BIOS setup screen. Note: You must press F2 while the system is booting. This key combination does not work during any other time. There are several tabs on the setup screen corresponding to the six major BIOS menus: •...
  • Page 65 • Use the Enter key to display a submenu screen. Note: When a parameter is preceded by a (>), it means that a submenu screen is available. • Press F1 for General Help on using the BIOS setup. • Press F9 to set up defaults •...

  • Page 66: Main

    Main The Main menu displays basic and important information about the system. This information is necessary for troubleshooting and may be required when asking for technical support. The last parameter on the screen lets you define the system's time and date settings.

  • Page 67: Advanced

    Advanced The Advanced menu contains parameter values that define how the system behaves on startup. Important! Be cautious in setting parameter values in the Advanced menu as any incorrect value may cause the system to malfunction. Press Enter to enter the submenu screen of the parameters shown in the screen below Main Advanced...

  • Page 68: Pci Configuration

    PCI Configuration Advanced PCI Configuration PCI Slot1 IRQ Priority PCI Slot2 IRQ Priority PCI Slot3 IRQ Priority Parameter PCI Slot N Configuration Sets a parameter for the PCI buses BIOS SETUP UTILITY [Auto] [Auto] [Auto] Description 5 BIOS setup Manual IRQ selection does not guarantee PCI slot device will be configured with choice...

  • Page 69: Boot Configuration

    Boot Configuration Advanced Boot Configuration Plug & Play O/S Numlock Max CPUID Value Limit: Parameter Description Plug and Play OS Selects OS that supports PnP features Numlock Selects power-on state for Numlock Max CPUID Value Limit This should be enabled in order to boot legacy OSes that cannot support CPUs with extended CPUID functions BIOS SETUP UTILITY...

  • Page 70: Peripheral Configuration

    Peripheral Configuration Advanced Peripheral Configuration Serial Port A Serial Port B Parallel Port Mode Onboard Gb LAN Onboard 10/100 LAN ASF Support Parameter Description Serial port A Indicates the configuration of serial port A Serial port B Indicates the configuration of serial port B Parallel port Indicates the configuration of the parallel port BIOS SETUP UTILITY...

  • Page 71: Drive Configuration

    Mode Sets the operation mode for the parallel port. When set to output only, allows normal speed one-way operation. When Bi-directional, allows normal speed operation in a two way mode. EPP (Enhanced Parallel Port) allows bi-directional parallel port operation at maximum speed.
  • Page 72 Parameter Description ATA/IDE Disabled: All IDE resources disabled. LEGACY: Up Configuration to 2 IDE channels enabled for OS requiring legacy IDE operation. ENHANCED: All SATA and PATA resources enabled Intel RAID Sets RAID function Technology SATA AHCI Sets SATA AHCI Mode Mode PCI IDE Bus Sets PCI IDE Bus master...

  • Page 73: Floppy Configuration

    Floppy Configuration Advanced Floppy Configuration Diskette Controller Floppy A Diskette Write Protect Parameter Description Floppy disk Configures the integrated floppy disk controller controller Floppy A Selects the floppy drive type Floppy disk Disables/Enables floppy disk drive write write protect protection BIOS SETUP UTILITY Configures the integrated diskette controller...

  • Page 74: Event Log Configuration

    Event Log Configuration Advanced Event Log Configuration Event Log View Event Log Clear Event Log Event Logging ECC Event Logging Mark Events As Read Parameter Description View Event Log Views the contents of the DMI event log. Clear Event Log Discards all events in the Event Log Event Logging Selects Enabled to allow logging of DMI...

  • Page 75: Video Configuration

    Video Configuration Advanced Video Configuration Primary Video Adapter Frame Buffer Size IGD Aperture Size DVMT MODE IGD DVMT/FIXED MEMORY Parameter Description Primary video Allows selecting the Primary video adaptor Adaptor init'd & used by BIOS & OS for Boot Display Frame Buffer Selects how much system RAM is reserved for Size...

  • Page 76: Usb Configuration

    USB Configuration Advanced USB Configuration High-Speed USB Legacy USB Support USB 2.0 Legacy Support Parameter Description High-Speed USB Disables this function when a USB 2.0 driver is not available Legacy USB Support Supports USBdevices in legacy mode USB 2.0 Legacy Configures the USB 2.0 Legacy support to Support HiSpeed (480Mpbs) or FullSpeed (12Mbps)

  • Page 77: Pci Express Configuration

    PCI Express Configuration Advanced PCIE x16 Link Retrain Link Stability Algorithm Compliance Test Pattern PEG Negotiated Width Parameter Description PCIE x16 Link Select to retrain PCIE x16 link Retrain Link Stability Select to enable link stability algorithm Algorithm Compliance Test Selects the test pattern for PCI Express Pattern BIOS SETUP UTILITY...

  • Page 78: Chipset Configuration

    Chipset Configuration Advanced Chipset Configuration Setup Warning: Setting items on this screen to incorrect values may cause the system to malfunction! ISA Enable Bit PCI Latency Timer Parameter Description ISA Enable Bit Some older expansion devices require this to be enabled PCI Latency Timer Sets Latency Timer for PCI bus BIOS SETUP UTILITY...

  • Page 79: Fan Control Configuration

    Fan Control Configuration Advanced Fan Control Configuration Note: The new settings will not take effect until the system is completely shut down CPU Fan Control Fan Control Lowest Fan Speed Parameter Description CPU Fan Sets CPU fan control Control Fan Control Sets system fan control Lowest Fan Selects the lower limit of chassis fan speed...

  • Page 80: Hardware Monitoring

    Hardware Monitoring Advanced Hardware Monitoring Note: These measurements are approximated and should not be used for validation purposes Processor Zone Temperature System Zone 1 Temperature System Zone 2 Temperature Processor Fan Speed Vreg Fan Speed Front Fan Speed Rear Fan Speed +1.5Vin Vccp +3.3Vin...

  • Page 81: Remote Access Configuration

    Remote Access Configuration Advanced Configure Remote Access type and parameters Remote Access [Disabled] Parameter Description Remote Access Selects remote access type BIOS SETUP UTILITY Select Remote Access type ←→ Select Screen ↑↓ Select Item Enter Select ? Sub-Menu ESC Exit Select Field General Help Setup Defaults...

  • Page 82: Security

    Security The Security menu allows you to safeguard and protect the system from unauthorised use by setting up access passwords. Main Advanced Security Supervisor Password : User Password : Set Supervisor Password Set User Password Chassis Intrusion Parameter Set Supervisor Password Set User Password Chassis Intrusion BIOS SETUP UTILITY...

  • Page 83: Power

    Power The Power menu allows you to configure the system's power management features. Main Advanced Security ? ACPI After Power Failure The options below are not related to ACPI and may be ignored when shutting down suing an ACPI OS Wake On PCI PME Parameter Description...

  • Page 84: Boot

    Boot The boot menu allows you to specify the preferred settings during system boot up. Press <Enter> to enter the submenu screen of the parameters shown in the screen below. Main Advanced Security Power Silent Boot AddOn ROM Display Mode Intel(R) Rapid BIOS Boot Scan User Falsh Area PXE Boot to LAN...

  • Page 85: Boot Device Priority

    PXE Boot to LAN Disables or enables PXE boot to LAN USB Boot Disables or enables booting to USB boot devices Boot Device Priority 1 st Boot Device 2 nd Boot Device 3 rd Boot Device Parameter Description 1st Boot Device Sets the device from which the system will first attempt to boot up 2nd Boot Device...

  • Page 86: Hard Disk Drives

    Hard disk Drives 1 st Device Parameter Description 1st Device Specifies the boot sequence from the available devices. Select the boot device with UpArrow or DownArrow key. Press Enter to set the selection as the intended boot device. ARMD=ATAPI Removable Media Device BIOS SETUP UTILITY Boot [PM-WDC WD1200JD-22GBB0]...

  • Page 87: Removable Devices

    Removable Devices 1 st Device Parameter Description 1st Device Specifies the boot sequence from the available devices. Select the boot device with UpArrow or DownArrow key. Press Enter to set the selection as the intended boot device. ARMD=ATAPI Removable Media Device BIOS SETUP UTILITY Boot [1 st FLOPPY DRIVE]...

  • Page 88: Atapi Cd-Rom Drives

    ATAPI CD-ROM Drives 1 st Device Parameter Description 1st Device Specifies the boot sequence from the available devices. Select the boot device with UpArrow or DownArrow key. Press Enter to set the selection as the intended boot device. ARMD=ATAPI Removable Media Device BIOS SETUP UTILITY Boot [13M-CD-ROM 52X/AKH]...

  • Page 89: Exit

    Exit The Exit menu displays the various options to quit from the BIOS setup. Highlight any of the exit options then press <Enter>. Main Advanced Security Power Exit Saving Changes Exit Discarding Changes Load Optimal Defaults Load Custom Defaults Save Custom Defaults Discatd Changes Parameter Exit Saving Changes...
  • Page 90 5 BIOS setup...

  • Page 91: Troubleshooting

    6 Troubleshooting...
  • Page 92 This chapter gives information about identifying and solving basic problems that may occur during system use.

  • Page 93: Troubleshooting

    Troubleshooting This chapter helps you identify and solve problems that might occur while you are using the system. For any issue, first ensure you are using the latest firmware and files. In addition to the server firmware and files, also update any drivers used for components you have installed in your system, such as video drivers, network drivers, and SCSI drivers.

  • Page 94: Problems Following Initial System Installation

    Problems following initial system installation Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a specific software application, see "Problems with newly installed application software"...

  • Page 95: Hardware Diagnostic Testing

    • Are all integrated components from the tested components lists? Check the tested memory, and chassis lists, as well as the supported hardware and operating system list. Hardware diagnostic testing This section provides a more detailed approach to identifying a hardware problem and locating its source.

  • Page 96: Verifying Proper Operation Of Key System Lights

    Verifying proper operation of key system lights As POST determines the system configuration, it tests for the presence of each mass storage device installed in the system. As each device is checked, its activity light should turn on briefly. Check for the following: •...

  • Page 97: Power Light Does Not Light

    Power light does not light Check the following: • Did you press the power-on button? • Is the system operating normally? If so, the power LED might be defective or the cable from the front panel to the server board might be loose.

  • Page 98: No Characters Appear On Screen

    No characters appear on screen Check the following: • Is the keyboard functioning? Test it by turning the “Num Lock” function on and off to make sure the Num Lock light is functioning. • Is the video monitor plugged in and turned on? If you are using a switch box, is it switched to the correct system? •...

  • Page 99: Characters Are Distorted Or Incorrect

    you hear. This information may be useful for your service representative. If you do not receive a beep code and characters do not appear, the video display monitor or video controller may have failed. Contact your service representative or authorized dealer for help. Characters are distorted or incorrect Check the following: •...

  • Page 100: Floppy Disk Drive Activity Light Does Not Light

    • Are the power supply cables properly connected to the server board? • Are there any shorted wires caused by pinched cables or have power connector plugs been forced into power connector sockets the wrong way? Floppy disk drive activity light does not light Check the following: •...

  • Page 101: Problems With The Network

    • Make sure the correct networking software is installed. • If you are directly connecting two servers (without a hub), you will need a crossover cable. • Check the network controller LEDs next to the NIC connectors.

  • Page 102: System Boots When Installing Pci Card

    System boots when installing PCI card System Server Management features require full-time "standby" power. This means some parts of the system have power going to them whenever the power cord is plugged in, even if you have turned the system power off with the power button on the front panel. If you install a PCI card with the AC power cord plugged in, a signal may be sent to the command the system to boot.

  • Page 103: Devices Are Not Recognized Under Device Manager (Windows Operating System)

    However, they can also be caused by file corruption or changes to the software configuration. Check the following: • If you are running the software from a floppy disk, CD-ROM or DVD-ROM, try a different floppy disk. • Uninstall and reinstall the software. Make sure all necessary files are installed.

  • Page 104: Bootable Cd-Rom Is Not Detected

    • If using SCSI drives, verify that each SCSI ID number is unique on the SCSI bus. See your drive documentation for details on setting the SCSI ID for your drives. • If using IDE drives, verify that the master/slave settings are set correctly.

  • Page 105: Led Information

    LED information The Altos G310 Mk2 server system includes LEDs that can aid in troubleshooting your system. A table of these LEDs with a description of their use is listed below. LED Functions Function Name Aid in server identification from the...
  • Page 106 Function Name CPU 1 & Identify 2 fault processor failure Identify 5v standby standby power on state Power Identify the power state of the system Location Color 1” behind Amber processor socket Front left Amber board Front panel Green 6 Troubleshooting Correction On = Fault On = 5v standby power on...

  • Page 107: Bios Post Beep Codes

    BIOS POST Beep Codes The Acer Altos G310 Mk2 reports POST errors in two ways: • By sounding a beep code • By displaying an error message on the monitor BIOS Beep Codes The BIOS beep codes are listed in the table below. The BIOS also issues...
  • Page 108 Error Message A: Drive Error B: Drive Error CMOS Battery Low CMOS Display Type Wrong CMOS Checksum Bad CMOS Settings Wrong CMOS Date/Time Not Set DMA Error FDC Failure HDC Failure Checking NVRAM... Update OK! Updated Failed Keyboard Is Locked Keyboard Error KB/Interface Error 6 Troubleshooting...
  • Page 109 Error Message Memory Size Decreased Memory Size Increased Memory Size Changed No Boot Device Available Off Board Parity Error On Board Parity Error Parity Error NVRAM / CMOS / PASSWORD cleared by Jumper <CTRL_N> Pressed Explanation Memory size has decreased since the last boot.
  • Page 110 6 Troubleshooting...

  • Page 111: Appendix A: Embedded Sata Raid

    Appendix A: Embedded SATA RAID Technology for the Altos G310 Mk2...
  • Page 112 This appendix provides a description of the features and configuration process for the embedded SATA RAID technology of the Altos G310 Mk2 server.

  • Page 113: Sata Ports

    SATA ports The Embedded Server RAID Technology can support up to four ports. BIOS Features The BIOS features include • RAID support before the operating system loads • automatic detection and configuration of disk drives • ability to handle configuration changes •...

  • Page 114: Driver Features

    Appendix A: Embedded SATA RAID Technology for the Altos G310 Mk2 Driver Features The driver features include • special interface for configuration information, configuration changes, and manageability • optimized disk access • support for RAID levels 0, and 1 •...
  • Page 115 • physical drive roaming • independent stripe size configuration per logical drive • ability to create up to eight logical drives per array • auto-configuration support of newly added physical drive • support for hotspares • support for disk coercion •...

  • Page 116: Configuring Arrays

    Appendix A: Embedded SATA RAID Technology for the Altos G310 Mk2 Configuring arrays Configure the physical disk drives in arrays. An array can consist of one to four physical disk drives, depending on the RAID level. A RAID 0 array can consist of one to four physical drives, while a RAID 1 array consists of two.

  • Page 117: Performing A Quick Configuration

    Description Level and use Data divided in blocks and distributed sequentially (pure striping). Use for non- critical data that requires high performance. Data duplicated on another disk (mirroring). Use for read- intensive, fault-tolerant systems. Performing a quick configuration This section provides quick installation steps for users that are familiar with configuration utilities and tools.

  • Page 118: Configuring Arrays And Logical Drives

    Appendix A: Embedded SATA RAID Technology for the Altos G310 Mk2 Initialize the new logical drive(s). Configuring arrays and logical drives This section provides detailed instructions for configuring the logical disks and arrays. Starting the BIOS configuration utility During bootup, the following BIOS banner displays the following: Press Ctrl-E to run LSI Logic Embedded SATA RAID Setup Utility Hold down the <Ctrl>...

  • Page 119: Logical Drive Parameters

    Logical drive parameters For the logical drive you can change the RAID level and stripe size. The table below contains descriptions of the logical drive parameters. Parameter Description RAID level The number of physical drives in a specific array determines the RAID levels that can be implemented with the array.

  • Page 120: Configuration Menu Screen

    Appendix A: Embedded SATA RAID Technology for the Altos G310 Mk2 Configuration menu screen Press the spacebar to associate the selected physical drives with the current array. The indicator for the selected drives changes from READY to ONLIN A[array number]-[drive number]. For example, ONLIN A1- 3 means array 1 with disk drive 3.

  • Page 121: Logical Drive Configuration Screen

    Logical drive configuration screen Set the RAID level for the logical drive by highlighting RAID and pressing <Enter>. The available RAID levels for the current logical drive display. Select a RAID level and press <Enter>. Set the RAID logical drive size and stripe size. When you have defined the current logical drive, select Accept and press <Enter>.
  • Page 122 Appendix A: Embedded SATA RAID Technology for the Altos G310 Mk2 Caution: The New Configuration option erases the existing configuration data when you save the new array configuration. If you do not want to delete the existing configuration data, use View/Add Configuration.

  • Page 123: Initializing Logical Drives

    Initializing logical drives You can initialize the logical drives using individual initialization, which initializes a single logical disk. There are two methods to initialize a logical drive using the individual initialization procedure using the CU. For the first method, perform the following steps to initialize a logical drive using the Initialize menu.

  • Page 124: Logical Drive Submenu

    Appendix A: Embedded SATA RAID Technology for the Altos G310 Mk2 Logical drive submenu Select a logical drive, if there is more than one configured and press <Enter>. Select Initialize from the submenu and press <Enter>. Select Yes at the prompt and press <Enter>.

  • Page 125: Inserting A Previously Removed Drive From A Raid 1 Array

    After selecting the physical drive, press <F10> and select Yes at the confirmation prompt. The indicators for the selected drive changes to REBLD. When rebuild is complete, press any key to continue. Press <Esc> to display the Management Menu. A second way to perform a manual rebuild on an individual drive is as follows: Select the option from the CU→...
  • Page 126 Appendix A: Embedded SATA RAID Technology for the Altos G310 Mk2 Note that the logical drive should be at a RAID 1 level to start check consistency. If you select a RAID 0 logical drive, a message displays stating that a check consistency cannot be performed.

  • Page 127: Troubleshooting

    Troubleshooting Problems and suggested solutions The following table describes possible problems you might encounter, along with suggested solutions. Problem Drives are not detected The system hangs when the adaptor ROM for Embedded SATA software RAID scans the SATA ports. Operating system does not boot.
  • Page 128 Appendix A: Embedded SATA RAID Technology for the Altos G310 Mk2 Problem One of the hard drives in a mirrored (RAID 1) array has failed. You insert a new drive with no configuration into the slot which is already part of a mirrored (RAID 1) array.

  • Page 129: Appendix B: Configuring Scsi/Scsi Raid Hba

    Appendix B: Configuring SCSI/ SCSI RAID HBA...
  • Page 130 This appendix shows you how to create a RAID 1 volume for the Altos G310 Mk2 with Acer qualified SCSI/SCSI RAID HBA.

  • Page 131: Configuring The Scsi/Scsi Raid Hba

    Configuring the SCSI/SCSI RAID HBA This section briefly shows how to create a RAID 1 (mirror) volume. This feature requires installation/presence of LSI Logic 20320-R or LSI Logic 22320-R U32 SCSI controllers. How to use SCSI HBA setup utility During the Power-On Self Test (POST), press <Ctrl > + <C> to enter the LSI Logic Configuration Utility.

  • Page 132: Raid Volume Initialization

    Note: In the Hot Spare field, if you change settings, you will see the following messages. Press the DELETE key to ignore it. WARNING: Data on drive will be LOST! Press DELETE if data loss is OK or any other key to cancel. Press ESC, then select <Save changes then exit this menu>.

  • Page 133: Megaraid Configuration Utility

    MegaRAID configuration utility Turn on the system power. When prompted, press <Ctrl> + <M> to enter the MegaRAID Configuration Utility. After entering the MegaRAID Configuration Utility, you will see the Management Menu on the screen. Load RAID card default setting Select Objects from the Management menu.

  • Page 134: Assign Hot Spare Disk

    Assign hot spare disk Select Add/View Configuration from Configuration menu. Press arrow keys to choose specific physical drives and press <F4> to set the drive as Hot Spare disk. Select YES to confirm and the indicator for selected drive change from READY to HOTSP. Press <Esc>...
  • Page 135 Acer Server Manager (ASM) assigning RAID levels BIOS features BIOS POST Checkpoint Codes BIOS setup entering Main Caring features configuration steps configuration strategies Configuration Utility configuration steps configuring drives easy configuration individual rebuild initializing drives logical drive configuration screen new configuration...
  • Page 136 package contents Post-installation instructions Preinstallation instructions Preinstallation requirements Processor Product Product specifications quick configuration steps Configuration Utility RAID 0 number of drives RAID 1 number of drives RAID 10 number of drives RAID levels assigning Rear panel REBLD rebuild rebuilding drives removing the front panel removing the side panel SCSI HBA setup...

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