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HP 16-b0 Series Maintenance And Service Manual
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HP 16-b0 Series Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP 16-b0 Series

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 Intel, Core, Optane, Thunderbolt, and vPro are bound by the terms of the HP End User License Not all features are available in all editions or trademarks of Intel Corporation or its Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Touchpad components ...................... 9 Lights ..............................10 Special keys ............................10 Bottom ................................. 12 Labels ................................... 13 HP OMEN Gaming Hub ............................13 3 Illustrated parts catalog ..........................15 Computer major components ..........................15 Display assembly subcomponents ........................18 Miscellaneous parts ............................. 20 4 Removal and replacement procedures preliminary requirements ..............
  • Page 6 Recommended materials and equipment ..................26 Cleaning your computer ............................27 Enabling HP Easy Clean (select products only) ................. 27 Removing dirt and debris from your computer ................27 Cleaning your computer with a disinfectant ..................28 Caring for wood veneer (select products only) ................. 29 Packaging and transporting guidelines ......................
  • Page 7 Backing up information and creating recovery media ..................66 Using Windows tools for backing up ....................66 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..66 Restoring and recovering your system ....................... 66 Creating a system restore .........................
  • Page 8 9 Specifications .............................. 75 Computer specifications ............................75 40.9 cm (16.1 in) display specifications ......................75 Solid-state drive specifications ........................... 76 10 Power cord set requirements ........................77 Requirements for all countries ..........................77 Requirements for specific countries and regions ....................77 11 Recycling ..............................

  • Page 9: Product Description

    Table 1-1 Product components and their descriptions Category Description Product Name OMEN by HP 16 Laptop PC Model numbers: 16-b0xxx CTO model: 16t-b000 Processors Intel® processors Intel Core® i7-11800H (2.4 GHz, turbo up to 4.6 GHz), 3200 MHz/24 MB L3 cache, 8 core, TDP 45W Intel Core i5-11400H (2.7 GHz, turbo up to 4.5 GHz), 3200 MHz/12 MB L3 cache, 6 core, TDP 45W...
  • Page 10 Support for HP Audio Boost 2.0 with discrete amplifier Support for DTS: X Ultra HP Wide Vision HD Camera: indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV 720p by 30 frames per second Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise...
  • Page 11 RJ-45 connector USB 4 Type-C Thunderbolt® 4 (supports data transfer, Power Delivery 3.0; HP Sleep & Charge; DisplayPort™ 1.4 out up to 7680 × 3840 @ 60 Hz and HDMI 1.4 out through adapter; HDMI 2.1 out up to 8K @ 60 Hz with HDCP 2.2 through adapter)
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description Operating system Windows® 10 Home 64 Windows 10 Home 64 Advanced Windows 10 Home 64 Advanced Single Language Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 High-end Chinese Market CPPP Windows 10 Home 64 Plus Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market...

  • Page 13: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Actual computer color, features, feature locations, and icon labels might vary from the images depicted. Right side Identify the components on the right side of the computer.
  • Page 14 White: The network is connected. Amber: Activity is occurring on the network. ● USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.

  • Page 15: Rear

    To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Rear...

  • Page 16: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Keyboard area Keyboards can vary by language.

  • Page 17: Touchpad Settings

    Touchpad settings Learn how to adjust touchpad settings. Adjusting touchpad settings Use these steps to adjust touchpad settings and gestures. Type touchpad settings in the taskbar search box, and then press enter. Choose a setting. Turning on the touchpad Follow these steps to turn on the touchpad. Type touchpad settings in the taskbar search box, and then press enter.

  • Page 18: Lights

    Lights Identify the lights on the computer. NOTE: Your computer might look slightly different from the illustration in this section. Table 2-6 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters.
  • Page 19 Right-click the Power icon , and then select Power ▲ Options. Windows application key Displays options for a selected object. OMEN key Opens the OMEN Gaming Hub software. HP OMEN Gaming Hub on page 13 for more information. Keyboard area...

  • Page 20: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description Calculator key Opens the calculator. num lock Alternates between the navigational and numeric functions on the integrated numeric keypad. (10) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When num lock is pressed, the keypad can be used like an external numeric keypad.

  • Page 21: Labels

    HP OMEN Gaming Hub HP OMEN Gaming Hub allows you to customize your computer for your specific gaming needs. To open HP OMEN Gaming Hub, select the Start button, select OMEN Gaming Hub, and then follow the ▲ on-screen instructions.
  • Page 22 – or – Press the OMEN key at the top right side of the keyboard. The HP OMEN Gaming Hub dashboard provides a central location to access and configure the following features: NOTE: Some features are available on select products only.

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Use this table to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number...
  • Page 24 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Top cover with keyboard For a detailed list of country codes, see Top cover with keyboard on page For use in models with RTX graphics: Ceramic white, 1 zone RGB lighting, without numeric keypad M62252-001 ●...
  • Page 25 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Intel Core i5-11260H processor and NVIDIA GeForce RTX 3050Ti graphics M62245-xx1 Intel Core i5-11260H processor and NVIDIA GeForce RTX 3050 graphics M62242-xx1 Intel Core i5-11260H processor and NVIDIA GeForce 1650 graphics M62240-xx1 Battery 6 cell, 83 Whr...

  • Page 26: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (17) 80 W M57161-001 (18) 60 W M57160-001 Heat sink (includes replacement thermal material) M54774-001 NOTE: Thermal gel is available as spare part number M57182-001. Thermal grease is available as spare part number M57183-001.
  • Page 27 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel M82290-001 Camera module (includes display cover adhesive and display bezel adhesive) M82294-001 Top bracket not available as a spare part Display panel (includes display cover adhesive and display bezel adhesive) FHD, 250 nits M62236-001 M62235-001...

  • Page 28: Miscellaneous Parts

    To identify the miscellaneous parts, use this table. Table 3-3 Miscellaneous part descriptions and part numbers Component Spare part number AC adapters (PFC, 4.5 mm) 230 W HP Smart AC adapter M41303-001 200 W HP Smart AC adapter M42546-001 150 W HP Smart AC adapter L32661-001...
  • Page 29 HP USB-C-to-HDMI 2.0 adapter 935325-001 HP USB 3.0-to-Gigabit adapter 914031-001 Hub, HP USB-C-to-USB-A 916838-001 Hub, HP USB-C-to-multiport 919666-001 Hub, HP Elite USB-C multiport L39572-001 Mouse, HP OMEN Gen2 L77374-001 Adhesive Kit M57184-001 External DVD±RW drive 747080-001 Power cords (C5, premium, 1.0 m [3.3 ft])
  • Page 30 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number India L22343-001 Israel L22335-001 Japan L22344-001 North America L22331-001 People's Republic of China L22341-001 South Africa L22337-001 South Korea L22340-001 Switzerland L22336-001 Taiwan L22342-001 Thailand L22338-001 United Kingdom L22332-001 Chapter 3 Illustrated parts catalog...

  • Page 31: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 32: Electrostatic Discharge Information

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 33: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V...

  • Page 34: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 35: Cleaning Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 36: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 37: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Table 4-3 Support information locations...
  • Page 38 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.

  • Page 39: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 71 screws when you service the parts described in this chapter.

  • Page 40: Battery

    Remove the bottom cover: Remove the four Phillips M2.0 × 7.0 screws (1) that secure the bottom cover to the computer. Remove the four Phillips M2.0 × 4.0 screws (2) that secure the bottom cover to the computer. Use a tool to release side of the bottom cover from the computer (1). Remove the bottom cover from the computer (2).
  • Page 41 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 42: Solid-State Drive

    Remove the battery from the computer (3). To replace the battery, reverse the removal procedures. Solid-state drive To remove the solid-state drive, use this procedure and illustration. Table 5-3 Solid-state drive descriptions and part numbers Description Spare part number 1 TB, PCIe M16560-001 512 GB, PCIe M17436-001...

  • Page 43: Memory Modules

    Pull the drive out of the socket to remove it from the computer (2). To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. The computer offers two solid-state drive slots. Both drives require that you install a thermal pad on the drive.
  • Page 44 Table 5-4 Memory module descriptions and part numbers (continued) Description Spare part number Memory module, 8 GB (DDR4-3200) L46598-001 Memory module, 4 GB (DDR4-3200) L83673-001 Before removing the memory, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 31).

  • Page 45: Speaker, Right

    Press down on the module until the side retention clips snap into place (3). Speaker, right To remove the right speaker, use this procedure and illustration. Table 5-5 Right speaker description and part number Description Spare part number Speaker, right M57164-001 Before removing the right speaker, follow these steps: Prepare the computer for disassembly (see...

  • Page 46: Power Connector Cable

    Remove the speaker from the computer (2). NOTE: Be sure that the rubber gaskets are installed in the mounting holes in the speaker (3) before installation. Reverse this procedure to install the right speaker. Power connector cable To remove the power connector cable, use this procedure and illustration. Table 5-6 Power connector cable description and part number Description...

  • Page 47: Heat Sink

    Remove the power connector cable from the computer (5). Reverse this procedure to install the power connector cable. Heat sink To remove the heat sink, use this procedure and illustration. Table 5-7 Heat sink descriptions and part numbers Description Spare part number Heat sink, models with RTX graphics M62226-001 Heat sink, models with GTX graphics...
  • Page 48 Remove the heat sink (3). The following illustration shows thermal material locations on the bottom of the heat sink. Please note the following information for correctly applying thermal gel: ● CLG-3500 white thermal gel has better thermal performance than thermal pads used between the thermal module and system board on video RAM chip, MOSFET, and choke components.

  • Page 49: Fans

    apply thermal gel are noted by small square brackets in white on the board. (3) Reinstall the thermal module onto the system board. Reverse this procedure to install the heat sink. Fans To remove the fans, use this procedure and illustration. Table 5-8 Fans description and part number Description...

  • Page 50: Wlan Module

    WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-9 WLAN module descriptions and part numbers Description Spare part number Intel Wi-Fi 6 AX201-W + Bluetooth 5 (non-vPro) L92724-006 Intel Wi-Fi 6 AX210 + Bluetooth 5.2 (non-vPro) M27269-006 WLAN module protective shielding M14330-001...

  • Page 51: Usb Board

    Remove the Phillips M2.0 × 2.5 screw (3), and then remove the WLAN module from the computer (4). NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal.

  • Page 52: Rgb (Per Key) Board

    Table 5-10 USB board description and part number Description Spare part number USB board M82292-001 USB board cable M82286-001 Before removing the USB board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 31). Remove the bottom cover (see Bottom cover on page 31).

  • Page 53: System Board

    Table 5-11 RGB board description and part number (continued) Description Spare part number RGB board keyboard cable M62224-001 RGB board LED cable M62225-001 Before removing the RGB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 31).
  • Page 54 Table 5-12 System board descriptions and part numbers (continued) Description Spare part number Intel Core i7-11800H processor and NVIDIA GeForce RTX 3070MQ graphics M62250-xx1 Intel Core i7-11800H processor and NVIDIA GeForce RTX 3070MQ graphics, G-Sync M62251-xx1 Intel Core i7-11800H processor and NVIDIA GeForce RTX 3060 graphics M62249-xx1 Intel Core i7-11800H processor and NVIDIA GeForce RTX 3060 graphics, G-Sync M78465-xx1...
  • Page 55 Touchpad cable (ZIF) (5) ● ● Keyboard cable (ZIF) (6) ● WLAN antennas from the WLAN module (7) ● Keyboard backlight cable (ZIF) (8) (connector location might vary) ● Left speaker cable (9) ● USB board cable (ZIF) (10) Remove the four Phillips M2.0 × 5.0 screws that secure the system board to the computer. Lift the left side of system board (2), and then pull the system board left and away from the connectors to remove it from the computer (3).

  • Page 56: Speaker, Right

    NOTE: The thermal pad between the system board and top cover/keyboard is available as spare part number M57181-001. Speaker, right To remove the right speaker, use this procedure and illustration. Table 5-13 Right speaker description and part number Description Spare part number Right speaker M57164-001 Before removing the right speaker, follow these steps:...

  • Page 57: Ir Sensor Board

    Remove the speaker from the computer (3). NOTE: Make sure the rubber gaskets are installed in the mounting holes in the speaker (4) before installation. Reverse this procedure to install the right speaker. IR sensor board To remove the IR sensor board, use this procedure and illustration. Table 5-14 IR sensor board description and part number Description...

  • Page 58: Card Reader

    Remove the board from the computer (3). Reverse this procedure to install the IR sensor board. Card reader To remove the card reader, use this procedure and illustration. Table 5-15 Card reader description and part number Description Spare part number Card reader M82357-001 Card reader cable...

  • Page 59: Touchpad

    Remove the card reader from the computer (2). Reverse this procedure to install the card reader. Touchpad To remove the touchpad, use this procedure and illustration. Table 5-16 Touchpad description and part number Description Spare part number Touchpad M62229-001 Touchpad cable M57157-001 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see...

  • Page 60: Rj-45 Door

    Remove the touchpad cable from the hole in the protective tape (1). Lift the protective tape off the top of the touchpad (2). Remove the conductive tape from the right screw (3). Remove the three broad head Phillips M2.0 × 2.0 screws (4) from the touchpad. Remove the touchpad from the computer (5).

  • Page 61: Display Assembly

    Table 5-17 RJ-45 door description and part number Description Spare part number RJ-45 door, ceramic white, RTX models M62233-001 RJ-45 door, shadow black, GTX models M62234-001 RJ-45 door, shadow black, RTX models M75755-001 Before removing the RJ-45 door, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 31).
  • Page 62 NOTE: The display assembly is available as a spare part only at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display panel, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 31).
  • Page 63 Separate the display from the computer (4). You must continue with the next step to completely remove the display assembly. While pulling the display cable (1) and WLAN antenna cables (1) through the holes in the computer, pull display away from computer (2). If you need to remove the display bezel: Release the top, left, and right edges of the display bezel (1) from the display assembly.
  • Page 64 If you need to remove the display panel: The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel. To remove the panel, use tweezers to grasp the end of the tape (1). While turning the tweezers, wrap the tape around the tweezers (2) as you continue to pull the tape out from behind the display panel (3).
  • Page 65 Rotate the display panel over and place it next to the display enclosure (4). NOTE: Pull the tape out slowly and evenly to prevent it from breaking prematurely. Display panels are available as the following spare part numbers: M62236-001: FHD, 250 nits M62235-001: QHD M62239-001: FHD, 300 nits, 144 Hz M62238-001: FHD, 300 nits...
  • Page 66 To remove the top bracket, remove the two Phillips M2.0 × 2.0 screws (1), and then remove the bracket (2). If you need to remove the camera module: Use a tool to detach the camera module (1) from the display back cover. (The module is attached with double-sided adhesive.) Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 67 Disconnect the cable from the module (2). Note that the cable routes under the module. The camera module is available as spare part number M82294-001. If you need to remove the hinges and side brackets from the display rear cover: Remove the three Phillips M2.0 ×...
  • Page 68 The hinge covers are available as spare part number M62230-001 in ceramic white and M62231-001 in shadow black. Hinge cover rubber pieces are available as spare part number M64296-001. If you need to remove the display/camera cable, peel the cable off the inside of the display back cover (1), remove the cable from the routing along the bottom of the display rear cover (2), and then remove the cable from the display rear cover (3).

  • Page 69: Top Cover With Keyboard

    Peel the wireless antennas (1) off the display back cover. The antennas are secured with adhesive. Release the wireless antenna cables from the retention clips and routing channels built into the bottom of the display back cover (2), and the remove the antennas and cables (3). The wireless cables and antennas are available as spare part number M82285-001.
  • Page 70 Table 5-18 Top cover with keyboard descriptions and part numbers (continued) Description Spare part number Shadow black, per key RGB lighting, without numeric keypad M62262-001 ● Shadow black, 1 zone RGB lighting, with numeric keypad M62263-001 ● ● Shadow black, 4 zone RGB lighting, with numeric keypad M62264-001 For use in models with GTX graphics: ●...

  • Page 71: Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 72: Preparing For A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 73 NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Updating Setup Utility (BIOS)

  • Page 74: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲...

  • Page 75: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 76: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 77: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 78: Accessing Hp Pc Hardware Diagnostics Windows From Support Assistant

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button.

  • Page 79: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number (Select Products Only)

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 80: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 81: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 82 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 8 Using HP PC Hardware Diagnostics...

  • Page 83: Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric U.S.

  • Page 84: Solid-State Drive Specifications

    Table 9-2 Display specifications Metric U.S. Active diagonal size 40.9 cm 16.1 in Resolution 2560 × 1440 (QHD) 1920 × 1080 (FHD) Surface treatment Antiglare Brightness 250 nits 300 nits Viewing angle UWVA Backlight WLED Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives.

  • Page 85: 10 Power Cord Set Requirements

    10 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 86 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...

  • Page 87: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 88: Index

    6 rear 7 removal 39 right side 5 spare part number 39 touchpad 8, 9 HP OMEN Gaming Hub, using 13 backup, creating 66 computer major components 15 HP PC Hardware Diagnostics UEFI backups 66 computer specifications 75 downloading 72...
  • Page 89 3 spare part numbers 44 calculator 12 USB SuperSpeed 5 right control zone, identifying 9 esc 11 USB SuperSpeed port with HP right side components 5 fn 11 Sleep and Charge 6 RJ-45 (network) jack, identifying 6 num lock 12...
  • Page 90 USB board illustrated 17 removal 43 spare part number 17 spare part numbers 43 USB SuperSpeed port with HP Sleep and Charge, identifying 6 USB SuperSpeed port, identifying 5 USB Type-C SuperSpeed port with HP Sleep and Charge, identifying 6...

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