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Motorola razr User Manual
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Motorola razr User Manual

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Summary of Contents for Motorola razr

  • Page 1 User Guide...
  • Page 2 © 2021 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All other product or service names are the property of their respective owners.

  • Page 3: Table Of Contents

    Contents Set up phone About your hardware Copy data from old phone Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics When your phone is closed About your home screen About your lock screen...
  • Page 4 Customize your Favorites tray Add widgets, shortcuts, or folders Remove widgets, shortcuts, or folders Remake your home screen with launchers Lock screen Use a screen saver Sounds Set ringtones Enhance sound Avoid interruptions with Do Not Disturb Stop phone from speaking...
  • Page 5 Control email notifications Calendar app About the calendar Find calendar events Create and manage events Control notifications for calendar events Clock app Set alarms Use timer or stopwatch Set date and time Photos app Share photos and videos Upload photos and videos...
  • Page 6 Charge phone Extend battery life Use Battery Saver mode Show battery percentage in status bar Storage About storage options Manage phone storage Find downloaded files Recover recently deleted files Upload music to cloud Upload photos and videos Scan documents and make copies Network and internet Connect to Wi‑Fi networks...
  • Page 7 Set recording options Set lock screen preferences Location Use location services Security About security Protect against harmful apps Be ready to find a lost phone Lock and unlock phone Set screen lock Adjust lock options Unlock with trusted devices...
  • Page 8 Add or delete guest About phone Record your IMEI number Find legal and product information Fix a problem Hardware issues Phone is slow or unstable Phone feels warm or hot Phone won't turn on Phone restarts or crashes...

  • Page 9: Set Up Phone

    You can change the wallpaper. For an overview, open the Moto app and touch > Razr Tips. Camera - To learn about photos and videos, read help in the Camera app. LED flash Speaker...
  • Page 10 Set up phone Earpiece Selfie camera Power button Volume up/down button Microphone Internal display Care for your phone Your folding phone requires a little care for best performance. To protect the hinge: • Don't open the phone farther than the hinge allows. •...

  • Page 11: Copy Data From Old Phone

    Set up phone • It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen. • When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings, including the charging port, headphone jack, microphones and speakers.
  • Page 12 Set up phone To copy files: Charge both phones and turn them on. On your new phone: If this is the first time you’ve turned it on, select your language on the setup screen. If you skipped copying files during setup, open the Settings app and touch Finish setting up your device.

  • Page 13: Set Up Voicemail

    Set up phone Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password/PIN for voicemail. Set mailbox greeting Your carrier provides and manages your voicemail. To set your greeting: Touch > Touch & hold to dial into your mailbox.
  • Page 14 Set up phone If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an address that's not Gmail): Open the Gmail app. Follow the onscreen instructions to enter your email address, password, and account options. If you have problems setting up the account, read Google's help for Gmail.

  • Page 15: Prepare For Emergencies

    Set up phone Prepare for emergencies Set up emergency information You can set up emergency information for first responders or others to view from your lock screen, such as your emergency contact and medical information (blood type, allergies). To set up your emergency information: Go to Settings >...

  • Page 16: Make It Yours

    Set up phone Turn it on or off To learn more about ELS, read Google's help. Make it yours This topic lists things that most people want to do with their new phone, with links to instructions on how to do them.

  • Page 17: Learn The Basics

    Learn the basics When your phone is closed You can do a lot on the small external display. Swipe for settings, apps, notifications If your phone is locked: • Swipe up to unlock • Swipe down for quick settings • Touch an icon to peek at the notification.

  • Page 18: About Your Home Screen

    Learn the basics Touch > Remove. Add/remove contact shortcuts Unlock and swipe left twice. Adjust shortcuts: • To add, touch Add shortcuts, select the type, then select the contact. • To remove, touch & hold the icon, then touch Control media To access the media player: •...

  • Page 19: About Your Lock Screen

    Learn the basics Status bar: Displays the time and icons that tell you about your phone's battery and network connections. Swipe down to see your notifications quick settings. Widget: You can add widgets to your home screen for quick access to information or frequent tasks. Shortcut: You can add shortcuts to open apps web pages...

  • Page 20: What's New In Android 11

    Learn the basics Tip: If you're using Peek Display, you'll see those notifications before you get to your lock screen. From the lock screen, you can: • Make an emergency call. • View and respond to notifications. Double touch one to open it. •...
  • Page 21 Learn the basics • Drag the bubble to move it around the screen. • Read and send messages from the bubble without opening the app. • You can turn bubbles off from any conversation notification. One-time permissions Keep closer control of your most sensitive permissions, like camera and mic access, by granting an app permission for one-time use only.
  • Page 22 Learn the basics • If you turned on Dark theme in Settings, you can turn it off within individual apps that support light/ dark modes. Screen recorder Capture a video of your screen while you're using it: • Start recording conveniently from quick settings or when you're playing a game. •...

  • Page 23: New To Android

    Learn the basics : New to Android? If you had an iPhone Welcome to Android! Here are some differences between your old iPhone and your new phone. Your assistant: You've retired Siri. Now, find info and get things done with Google Assistant. Just set up “OK, Google”.

  • Page 24: Status Bar Icons

    Learn the basics : New to Android? • Synchronize everything. Never lose your contacts. Associate them with your Google account if you create them on your phone, and view them from Gmail on any computer or by signing into your Google account on any phone.
  • Page 25 Learn the basics : New to Android? Icon Meaning CALLS Active call. Missed call. Speakerphone on. Microphone muted. NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G.
  • Page 26 Learn the basics : New to Android? CONNECTIVITY Bluetooth connected. Trusted device connected. Your phone is a Wi‑Fi hotspot. Devices can connect to share your data connection. Wireless display or adaptor connected. Connected by cable. USB tethering enabled. enabled. Only some versions of this phone, sold in certain countries, support this feature. SYNC AND UPDATES App updates are available for download...
  • Page 27 Learn the basics : New to Android? Vibrate. DO NOT DISTURB Do Not Disturb is on. BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message.

  • Page 28: Phone Terms You Should Know

    Learn the basics : New to Android? OTHER ICONS Screenshot is available. Screen recording in process. Focus mode is on. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
  • Page 29 Learn the basics : New to Android? mobile hotspot A device or app that lets you share your mobile data connection with multiple devices via Wi‑Fi. You can connect different devices to your hotspot, including notebooks, netbooks, MP3 players, cameras, Smartphones, and portable gaming systems.

  • Page 30: Get Around On Your Phone

    Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.

  • Page 31: Move Between Apps And Screens

    Learn the basics : Get around on your phone Tip: If you have visual impairments, you can enable additional magnification gestures. Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.

  • Page 32: Use Quick Settings

    Learn the basics : Get around on your phone Use 3-button navigation Use these icons to move between screens and apps if you chose 3-button navigation. takes you back one screen. returns you to the home screen from any app. lets you switch between recent apps.
  • Page 33 Learn the basics : Get around on your phone Bluetooth Do Not Disturb Flashlight Audio effects. You can add this to quick settings. Auto-rotate Battery Saver Mobile data Airplane mode Screen Cast...
  • Page 34 Learn the basics : Get around on your phone Screen Record Nearby Share Data Saver. Appears after you turn on Data Saver the first time. Night Light. Appears after you turn on Night Light the first time. Wi-Fi hotspot. Hotspot Appears after you turn on hotspot the first time.

  • Page 35: Turn Screen Off And On

    Learn the basics : Get around on your phone Drag to add, remove, or rearrange. Tip: If you’re rearranging, know that only the first six settings show on the external display. To return quick settings to its original state, touch > Reset. Turn screen off and on Why your screen turns off automatically •...
  • Page 36 Learn the basics : Get around on your phone Touch to toggle the phone ringtone and notification sounds between on , silent , and vibration only Slide to adjust media volume. Touch to mute media volume. Touch to access all volume controls (call, ring, alarm, media). Set app volumes and auto-mute apps You can adjust the volume of each app.
  • Page 37 Learn the basics : Get around on your phone Silence with Power & Volume buttons To silence a ringing phone, press either the Power button or the Volume down button. To switch to vibrate at any time, press & hold the Power & Volume up buttons until you feel a vibration and If you want to customize Power &...

  • Page 38: Frequently Used Tools

    Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.

  • Page 39: Record Your Screen

    Learn the basics : Frequently used tools Do any of the following: • To edit the screenshot, touch • To share it, touch • analyze it with Google Lens, touch • For more time to review it before taking an action, touch the thumbnail to open the screenshot. •...

  • Page 40: Control Phone With Your Voice

    Learn the basics : Frequently used tools While recording: • You can drag the recorder to reposition it. • You’ll see a timer next to in the status bar. Adjust sound and video options You can mute or record your phone's sound, and you can include your own narration or a thumbnail view of your selfie video in the corner of the screen.

  • Page 41: Get Directions To A Location

    Learn the basics : Frequently used tools When the phone responds, say the command (for example, “Call Elise” or “Set alarm for 7 AM tomorrow”). Tip: To see a list of commands, say “Help.” Some commands cause your phone to speak a response to you. To stop the phone from speaking, touch Train launch phrase Open...

  • Page 42: Use Clock And Weather Widget

    Learn the basics : Frequently used tools Tip: Combine your Directions widgets into a folder on your home screen. Get directions to home or work Get directions from anywhere to your home or work addresses with one touch by setting up a task shortcut for the Maps app: Touch &...
  • Page 43 Learn the basics : Frequently used tools Manage weather forecasts Display current conditions for your location or for a city you select. Show temperature and conditions for current location Do one of the following: • Touch Add cities. • Or, touch the current temperature, then touch Turn Current location on.

  • Page 44: Manage Time Spent On Your Phone

    Learn the basics : Frequently used tools Turn Weather alert notifications on or off. View your calendar Touch the current date to open your calendar, where you can view or add upcoming events. Manage time spent on your phone Understand your habits Go to Settings >...
  • Page 45 Learn the basics : Frequently used tools Pause distracting apps to focus Use Focus mode to pause selected apps for fewer distractions. Go to Settings > Digital Wellbeing & parental controls > Focus mode. Choose which apps you want to pause. Do one of the following: •...
  • Page 46 Learn the basics : Frequently used tools Use parental controls You can: • Control your child’s access to devices and apps • Control location settings and view the location of your child’s supervised device • Set daily usage limits, monitor app usage, and remotely lock supervised devices •...

  • Page 47: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.

  • Page 48: Cut, Copy, Paste Text

    Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...

  • Page 49: Use Voice Typing

    Learn the basics : Work with text Touch Copy, Cut, Share, Select all or: • Select more text. Drag the sliders • Get information about selected text. Touch Web Search. • Translate selected text. Touch > Translate. (If you don't see this option, install the Google Translate app.)

  • Page 50: Personalize Your Phone

    Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Touch & hold a blank area on your home screen, then touch Wallpapers. Touch Wallpapers. Touch a wallpaper or photo to use. Touch Set wallpaper.
  • Page 51 Personalize your phone : Home screen Touch Widgets. Widgets are listed under their related apps. Touch & hold a widget to add it. You can make some widgets larger to view more content: Touch & hold the widget until it's highlighted. Release it to see an outline.
  • Page 52 Personalize your phone : Home screen • New tab • New reminder Calendar • New event • Open most recent conversation Messages • New conversation • Start screen saver Clock • Start stopwatch • Create new timer • Create new alarm •...

  • Page 53: Remove Widgets, Shortcuts, Or Folders

    Personalize your phone : Home screen Drag it onto another to group them together, then release when a circle forms around them. To add a folder in your app list, touch > Create folder. Then you can: • Add more apps. Drag app icons onto the circle from your home screen or app tray. •...
  • Page 54 Personalize your phone : Home screen Delete launchers You can only delete launchers that you installed. Touch & hold the launcher's app icon, then touch > Uninstall.

  • Page 55: Lock Screen

    Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 56: Sounds

    Personalize your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound & vibration. Touch Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...

  • Page 57: Enhance Sound

    Personalize your phone : Sounds Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones. • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones.

  • Page 58: Avoid Interruptions With Do Not Disturb

    Personalize your phone : Sounds Make sure it's on Select an effect: • 3D Stereo: Immersive and spatial sound experience, great for gaming • Theater: Optimized for surround sound • Live: Simulates the effect of a live concert • Custom: Touch to select a preset equalizer profile and a surround sound option Avoid interruptions with Do Not Disturb Quickly turn Do Not Disturb on or off...
  • Page 59 Personalize your phone : Sounds Choose interruptions by People Go to Settings > Sound & vibration > Do Not Disturb. Or, in quick settings, touch & hold Touch People. Choose what and who to allow. • Conversations: Allow all or priority conversations, or allow none. Touch to make selections. •...

  • Page 60: Stop Phone From Speaking

    Personalize your phone : Sounds Select what to allow or block: • No sound from notifications: You will see notifications in the pull-down shade but won’t hear their sound. • No visuals or sound from notifications: You won’t see or hear notifications. •...
  • Page 61 Personalize your phone : Sounds Turn off screen reader If your phone describes everything you touch on screen, speaking your notifications, and reading messages aloud, you might have turned on a screen reader. This accessibility feature helps people with visual impairments.

  • Page 62: Other Sound Settings

    Personalize your phone : Sounds : Other sound settings Turn off charging sounds If you don’t want your phone to make a sound when it comes in contact with a charger: Go to Settings > Sound & vibration > Advanced. Turn off Charging sounds and vibration.

  • Page 63: Apps

    Apps About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Preloaded apps The following apps are preloaded on your phone. Don’t want some? Delete or disable them. Icon Description Calculator Make some quick calculations.
  • Page 64 Google TV Get movies and TV shows for instant viewing from Play Store. Interactive Provides access to Motorola's interactive wallpapers, hosted on the cloud so wallpapers they don't take up space on your phone until you download them. Maps Find your destination, explore locations.
  • Page 65 Apps Messages Send and receive text messages. Moto Select available gestures for phone shortcuts and control notifications. Phone Make calls. Photos Manage photos and upload them automatically to your private album. Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device.
  • Page 66 Apps Get more apps You can download free and paid apps from Play Store. Tip: Swipe up and touch Search apps. Type the missing app's name to go to Play Store and install with one touch. Get help for an app Open the app.

  • Page 67: View Two Apps On Screen

    Apps Tips for using apps • You can change the background color of your app list to be light or dark. • See how long you use each app and set app timers to improve your digital wellbeing. • You can print from many apps.

  • Page 68: View Notifications

    Apps Use Picture-in-picture With some apps, you can watch video in a small, movable frame while you do other things. Use it when navigating with Google Maps, too. When you’re playing a video or navigating with Maps, touch or swipe up from the bottom of the screen.

  • Page 69: About Moto Experiences

    Silent instead of Default. About Moto experiences The Moto app provides experiences to help you get the most from your Motorola phone. You can turn these features on or off with the app or in Settings. Turn gestures on/off Perform everyday tasks with quick motions.
  • Page 70 Apps Touch “Learn more” links to learn how to use and turn gestures on/off. • Use three fingers to take a screenshot. You can also take long screenshots that scroll to capture more content. Learn more. • Make a chopping motion to turn the flashlight on or off. Learn more.

  • Page 71: Manage Your Apps

    Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app.
  • Page 72 Apps : Manage your apps Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app. Touch your profile icon >...

  • Page 73: Manage Or Delete Apps

    Apps : Manage your apps Manage or delete apps Organize apps To organize apps into groups on your home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install, update, or haven't used it for a while, you are asked to grant the app permission to access certain data and phone features.
  • Page 74 Apps : Manage your apps Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps and web pages. Touch & hold the app icon, then touch Do one of the following: •...

  • Page 75: Protect Against Harmful Apps

    Apps : Manage your apps • Contacts • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi to prevent cellular data charges.

  • Page 76: Search And Browse

    Apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Say “OK, Google”...
  • Page 77 Apps : Search and browse In the list of results: • Review results, then touch a selection to view it or take the suggested action. • To crop the area of your search for more accurate results, touch • For more actions, touch and then: Translate text Copy or scan text...

  • Page 78: Search Your Phone

    Apps : Search and browse Optionally: • Delete the Google search widget from your home screen. If you can’t delete it, use a different launcher for your home screen that doesn’t include the widget. • Install a browser to replace Chrome and make it your default browser.
  • Page 79 Apps : Search and browse Open Chrome app. Go to a site by touching the bar at the top and typing the address. On a web page: • To bookmark it, touch > Or, touch > Add to Home screen to put a shortcut on your home screen.

  • Page 80: Text Messaging

    Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
  • Page 81 Apps : Text messaging Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number.
  • Page 82 Apps : Text messaging Manage draft texts When you begin composing a text message reply or a new message with recipients, it is saved in your message list as a draft until you send or delete it. Open the message list and touch the conversation marked Draft. Do one: •...

  • Page 83: Add Attachments

    Apps : Text messaging Add attachments Attach files to text message You can attach saved pictures and videos, or take one right from your message that has an optimized, reduced file size. Open Messages app. Compose a reply or a message.

  • Page 84: Turn Group Messaging On Or Off

    Apps : Text messaging To view the saved attachment: • For photos or videos, open the Photos app and touch Library. • For other attachments, open the Files app. If you do not save a photo or video from a message, it is kept within the message only. So, if you delete the message, you also delete the attachment.

  • Page 85: Change Text Message Reply To Incoming Calls

    Apps : Text messaging Tip: In your phone settings, you can prevent interruptions by restricting text message notifications during hours you specify or from specific people. Change text message reply to incoming calls When your phone rings, you can drag towards to see a list of quick responses you can send by text message instead of...
  • Page 86 Apps : Text messaging Sign out of Messages for web If you don’t use Messages on a paired computer for 14 days, you’re automatically signed out from that computer for security reasons. If you're using a shared or public computer, sign out when you're done. To sign out from your phone: Open Messages app.

  • Page 87: Email

    Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...

  • Page 88: View Email Attachments

    Apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...

  • Page 89: Preview Inboxes From Home Screen

    Apps : Email Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: Open the Gmail app.
  • Page 90 Apps : Email Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 91: Calendar App

    Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.

  • Page 92: Create And Manage Events

    Apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
  • Page 93 Apps : Calendar app Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 94: Clock App

    Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
  • Page 95 Apps : Clock app In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). •...

  • Page 96: Set Date And Time

    Apps : Clock app Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use locale default off and turn Use 24-hour format •...
  • Page 97 Apps : Clock app Touch > Settings > Automatic home clock. Touch Home time zone, then select your home time zone.

  • Page 98: Photos App

    Apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
  • Page 99 Apps : Photos app Back up manually Open Photos app. Open the photo or video. On the photo or video, touch View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com. More help To learn more, read Google's...

  • Page 100: Calls, Contacts, Voicemail

    Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...

  • Page 101: Make Calls

    Calls, contacts, voicemail : Phone calls • Choose a unique ringtone for specific people. You'll know instantly who's calling. • Get notified of incoming calls when you're on a call. Set up call waiting. • Set the number of rings before sending a call to voicemail. Dial into voicemail, then follow your carrier’s prompts to change this setting.

  • Page 102: During A Call

    Calls, contacts, voicemail : Phone calls Or, skip the Phone app entirely and say a voice command. Call by name Start typing the name in the search box. You'll see a list of matches. Just touch one to call. (If you don't see , swipe down to close the dialer.) Or, to see your contact list, touch .

  • Page 103: Customize Flip Open/Closed Gesture

    Calls, contacts, voicemail : Phone calls • Switch between earpiece, loudspeaker, or connected Bluetooth device. Touch • Use a paired Bluetooth device. Touch to use or stop using the device. • Mute your microphone. Touch . You can hear the caller but they can’t hear you. Enter a number Touch on the call screen to use the numeric keypad.

  • Page 104: Make Video Calls

    Calls, contacts, voicemail : Phone calls Adjust settings: • Turn Flip open to answer on or off • Set Flip close action to either disconnect or continue the call when you close the phone. Make video calls Make video call with Duo app Duo lets you video call anyone in your contact list who also uses Duo.
  • Page 105 Calls, contacts, voicemail : Phone calls Calls and texts that are made over a Wi-Fi network use your existing cellular rate plan, even when roaming: • Calls and texts to numbers in your home country are charged the same as your regular cellular calls. •...

  • Page 106: Block Calls And Texts

    Calls, contacts, voicemail : Phone calls Block calls and texts About blocking If you don’t want to get calls or texts from a certain phone number, you can block it. When the number tries to contact you, your phone declines automatically. You can still call or text a number you've blocked.

  • Page 107: View And Delete Call History

    Calls, contacts, voicemail : Phone calls Touch UNBLOCK. From the Contacts app: Touch > Settings > Blocked numbers. Touch by the contact to unblock. View and delete call history See your call history To see all recent calls: Touch Touch You'll see one or more of these icons next to each call: Icon Meaning...

  • Page 108: Make Emergency Call From Locked Phone

    Calls, contacts, voicemail : Phone calls Touch the number. Touch Add Contact. If you have multiple accounts, select one. Do one of the following: • To add to an existing contact, touch Add to existing. • To set up a new contact, add contact details. Touch or Save.

  • Page 109: Contacts

    Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.

  • Page 110: Edit Or Delete Contacts

    Calls, contacts, voicemail : Contacts • Have someone beam you the contact with NFC. • Scan business cards or QR codes. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app.

  • Page 111: Star Your Favorite Contacts

    Calls, contacts, voicemail : Contacts Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your Facebook account.

  • Page 112: Share Contacts

    Calls, contacts, voicemail : Contacts Touch > Settings > Display options. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown.
  • Page 113 Calls, contacts, voicemail : Contacts Go to Downloads. Touch & hold the file. Touch Select the way to share. Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification and accept the file transfer.

  • Page 114: Voicemail

    Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...

  • Page 115: Send All Calls From Contact To Voicemail

    Calls, contacts, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 116: Music

    Music Listen to radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Plug headphones (any brand) into your phone. They serve as a radio antenna and allow you to scan for stations.

  • Page 117: Listen To Music

    Music Record current station On the tab, touch to start recording. To stop recording, touch If desired, edit the recording's name. Touch DONE. To listen to a recording, touch > Recordings > To delete or rename a recording, beside it, touch . To delete all recordings, at the top of the screen, touch >...

  • Page 118: Transfer Music Files

    Music • Continuous play when the screen is locked • Downloads for listening offline To get started: Open the YT Music app. Touch to search for music, or use the tabs to browse: • Home: Get customized stations and recommendations based on your mood, activity, or listening history.

  • Page 119: Connect A Midi Device

    Music Touch and select Bluetooth. Touch the name of the paired device. During file transfer, you’ll see in the status bar. To check the status, the notification. Receive files over Bluetooth Pair your phone with the device sending the music. On the device sending the music, start the file transfer, following device’s instructions.

  • Page 120: Battery

    Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone.

  • Page 121: Use Battery Saver Mode

    Battery • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app is draining your battery: Go to Settings > Battery > USAGE DETAILS. Swipe up to view the list of apps and features using power since the last full charge. Touch the app or feature using a lot of power.

  • Page 122: Show Battery Percentage In Status Bar

    Battery • Wait until you look at an app to refresh its content, like email or news • Stop using Location services when your screen is off • Stop apps from doing things in the background (like listening for you to say “Hey Google”) When the phone is in Battery Saver mode, you'll see in the status bar.

  • Page 123: Storage

    Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.

  • Page 124: Find Downloaded Files

    Storage Touch Browse. Touch a category (apps, images, videos, etc.) to view that type of item. Do any of the following: • To uninstall apps, touch the app name, then touch Uninstall. • To clear an app's cache, touch the app's name, then touch Storage > Clear cache. •...

  • Page 125: Recover Recently Deleted Files

    Storage Recover recently deleted files You can try to recover recently deleted photos, videos, or texts. But do so as soon as possible. The more you use the phone, the more likely the file will be overwritten with new data. Search for “file recovery”...

  • Page 126: Scan Documents And Make Copies

    Storage Adjust back up settings Open Photos app. Touch your profile icon > Photos settings > Back up & sync. Adjust settings as needed: • To choose high quality or original size for uploads, touch Upload size. • To back up items in your Download, Screenshots, and third-party app folders, touch Back up device folders.
  • Page 127 Storage Optionally: • Touch to crop. • Touch to select image enhancement options. • Touch to delete, rename, and adjust image and PDF settings. • Touch to reset the scanner (deletes current unsaved scan). • Touch to add another page. When you've finished scanning, touch Save.

  • Page 128: Network And Internet

    Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar. If the connection is poor, you'll see instead.

  • Page 129: Use Airplane Mode

    Network and internet Open quick settings, then touch & hold If the network appears in your list of nearby networks, touch & hold its name, then touch Forget. To review all of your saved networks, touch Saved networks. For each network you want to remove, touch its name, then touch Forget.
  • Page 130 Network and internet When you turn off data usage over your cellular network, you can still use data by connecting to a Wi-Fi network. Cellular data must be ON if you want to: • Receive or send multi-media messages • Share your phone’s internet connection with other devices Set data warning and limit...

  • Page 131: Share Your Internet Connection

    Network and internet Go to Settings > Network & internet > Mobile network. Or, in quick settings, touch & hold Touch App data usage. Touch an app, then turn Background data off Tip: You can also restrict background data for Wi-Fi networks. Share your internet connection About hotspots and tethering Want to use the internet on a laptop computer or tablet but don't have a connection? You can share your...
  • Page 132 Network and internet Touch Wi-Fi hotspot and turn it on , then plug in your phone to charge. Using the hotspot really drains the battery! When your hotspot is active, you'll see in the status bar. Set up the connection. To connect Do this A phone...
  • Page 133 Network and internet To allow only specified devices to connect: Get the MAC addresses of the devices you want to allow to connect. (Connect devices to the hotspot normally, then go to Manage devices, and touch the name of each connected device to view its MAC address.) Touch Manage allowed devices >...

  • Page 134: Connect To Vpns

    Network and internet Turn on Bluetooth tethering to start the connection. You'll see in your notifications. To stop the connection, touch the notification and turn off Bluetooth tethering. Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall.

  • Page 135: Connected Devices

    Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
  • Page 136 Connected devices Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not connected to a device. After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: •...

  • Page 137: Connect With Wi-Fi Direct

    Connected devices Connect with Wi-Fi Direct If you have a device, like a printer or TV, that supports Wi-Fi Direct, you can connect your phone without a wireless router or cable. When you turn on your phone’s Wi-Fi, Wi-Fi Direct is automatically enabled. To connect to a Wi-Fi Direct device: On the device you want to connect, set up Wi-Fi Direct.

  • Page 138: Share Or Receive With Nfc

    Connected devices Turn off contactless payment Turn off NFC. If you do this, you also turn off other features that use NFC. Tip: You can also open your payment app and turn off contactless payments. Not all payment apps support this option. Share or receive with NFC Only some versions of this phone, sold in certain countries, support this feature.

  • Page 139: Cast Screen Or Media To Tv

    Connected devices When NFC is on, you'll see in your status bar. Turn NFC off Go to Settings > Connected devices > Connection preferences and turn NFC off Cast screen or media to TV Mirror with Chromecast To mirror your screen on a TV, showing all apps and screens you use on your phone, you must: •...
  • Page 140 Connected devices To stop casting: • In the app that's casting, touch and touch the option to disconnect. • From the notification, touch Cast personal media with Wi-Fi Direct If your TV supports Wi-Fi Direct, set up a connection between your phone and TV so that you can view or play media from your phone.

  • Page 141: Share Files And Links With Nearby Android Phones

    Connected devices Share files and links with nearby Android phones Share content easily and securely. You can share things like photos or videos, contacts, documents, and links. Send them to another Android phone near you without using an internet connection. Turn sharing on/off To turn it on: On your phone, make sure...

  • Page 142: Transfer Files Between Phone And Computer (Usb)

    Connected devices Touch and choose who can see your phone for sharing: • All contacts: Your phone is visible to your contacts who are nearby while your screen is on and unlocked. • Some Contacts: Your phone is visible to nearby contacts you choose while your screen is on and unlocked.

  • Page 143: Print From Your Phone

    Connected devices Transfer files On a Windows computer: Ensure the phone is properly connected to the computer using the steps above. If you don't unlock the phone and change the USB connection to allow file transfers, you won't see any files on your phone.
  • Page 144 Connected devices Before you begin: • If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the same network. • If your printer supports Wi-Fi Direct, set up a direct connection between the phone and printer.

  • Page 145: Other Settings

    Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 146: Choose How Apps Notify You

    Other settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
  • Page 147 Other settings : Apps & notifications Go to Settings > Apps & notifications > See all ### apps, select the app, and touch Notifications. Touch the type of notification to change. Touch Silent. To hide status bar icons for all silent notifications: Go to Settings >...
  • Page 148 Other settings : Apps & notifications Touch the category for enabled notifications, then touch Advanced and turn Override Do Not Disturb Turn notifications on for an app If an app isn't sending notifications but you want it to: Go to Settings >...
  • Page 149 Other settings : Apps & notifications Control lock screen notifications If you've set a pattern, PIN or password, you can control which type of notifications show on your lock screen and prevent them from revealing private information. To adjust notifications for all apps: Go to Settings >...

  • Page 150: Display

    Other settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...

  • Page 151: Use Dark Theme

    Other settings : Display Create a theme Go to Settings > Display > Styles. Touch , then follow onscreen instructions to select: • Fonts for screen elements • Background color • Icon shape • App tray layout Type a name for your theme. Touch Done.

  • Page 152: See Peek Display Notifications

    Other settings : Display You can turn it on or off for individual apps or all apps. Go to Settings > Display > Advanced > Full screen. Adjust the settings: • To adjust an individual app, next to the app's name, turn it on or off •...
  • Page 153 Other settings : Display Respond to Peek Display notifications Check for notifications If you haven’t seen activity for a while, to wake your phone, bump it. Peek at contents Touch & hold an icon to preview the notification. View more and take action For more details and notifications, drag an app icon up, or drag it to .

  • Page 154: Change Screen Timeout

    Other settings : Display Change screen timeout Change when your screen turns off Go to Settings > Display > Advanced. Touch Screen timeout and select the time of inactivity before your phone sleeps. Tip: Set a shorter time to extend battery life.

  • Page 155: Choose Color Mode

    Other settings : Display Choose color mode You can change the intensity of color on your screen for a realistic or enhanced look. Go to Settings > Display. Touch Advanced > Colors. Choose one: • To see the most accurate colors, touch Natural. •...

  • Page 156: Set Lock Screen Preferences

    Other settings : Display Set lock screen preferences Limit lock screen notifications If you've set a pattern, PIN or password, you can control which notifications show on your lock screen. Go to Settings > Display > Advanced > Lock screen. Touch Lock screen >...

  • Page 157: Location

    Other settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
  • Page 158 Other settings : Location Fix a problem Problem: Location isn't working After each step, check to see if the issue is fixed. Turn location off and then on again. Turn airplane mode on, wait 15-20 seconds, then turn it off again. If you're using a case, remove it and check if GPS is working.

  • Page 159: Security

    Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.

  • Page 160: Protect Against Harmful Apps

    Other settings : Security • You can turn off NFC when you’re not using it. But even when NFC is ON, it's automatically disabled when your phone display is locked. Along with these safeguards, exchange information only with others you know and trust. Additional security options For additional security, you can also: •...
  • Page 161 Other settings : Security • Have Find My Device turned on To check that Find My Device is on for your phone: Go to Settings > Security. Touch Find My Device and turn it on To learn more, touch Find My Device > > Help & Feedback. To confirm that you can find your phone, go to android.com/find on your phone or from a computer.

  • Page 162: Lock And Unlock Phone

    Other settings : Security : Lock and unlock phone Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...

  • Page 163: Adjust Lock Options

    Other settings : Security : Lock and unlock phone Remove screen lock Go to Settings > Security. Touch Screen lock. Enter your current PIN, password, or pattern to confirm your identity. Select None or Swipe. Adjust lock options Set time before locking Unless kept unlocked automatically, your phone locks the screen five seconds after the screen turns off.

  • Page 164: Unlock With Trusted Devices

    Other settings : Security : Lock and unlock phone Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car. Make sure you have: •...

  • Page 165: Unlock With Your Face

    Other settings : Security : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...

  • Page 166: Unlock At Trusted Places

    Other settings : Security : Lock and unlock phone Fix a problem If you're having trouble getting the phone to recognize your face: Go to Settings. Touch Security > Face Unlock. Unlock your phone, then touch Redo face scan. Set up face matching again.

  • Page 167: Keep Phone Unlocked While It's On You

    Other settings : Security : Lock and unlock phone Unlock your phone, then touch Trusted places. Remove the location from your trusted places: • For your Home or Work locations in Maps, touch the location name to toggle it off. To remove the address entirely, you must remove it in Maps.
  • Page 168 Other settings : Security : Lock and unlock phone Go to Settings > Security. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity. Touch Add fingerprint. Use the fingerprint sensor to scan another fingerprint. Rename each fingerprint. Touch the current name, type a name, and touch OK. Remove a fingerprint Go to Settings...

  • Page 169: Pin An App Screen

    Other settings : Security : Lock and unlock phone • Oily • Dirty • Injured If a registered fingerprint isn't working as expected, remove and re-add the fingerprint. If your finger is injured, add fingerprints for your other fingers and use them until healed. Problem: Fingerprint option disappeared from Security menu.
  • Page 170 Other settings : Security If you required a pattern, PIN, or password when you turned on pinning, enter it to unlock the phone.

  • Page 171: Accounts

    Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.

  • Page 172: Change Name & Info In Your Google Account

    Other settings : Accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...

  • Page 173: Control What Info Google Collects

    Other settings : Accounts To see if your other apps can auto-sync: Go to Settings > Accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
  • Page 174 Other settings : Accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. •...

  • Page 175: Accessibility

    Other settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Touch Correction mode and choose an option. How you see colors Option to choose It’s difficult to tell violet from blue.
  • Page 176 Other settings : Accessibility Touch & hold anywhere on the screen, then: • Drag to move around the screen. • Lift your finger to zoom out. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size.

  • Page 177: Hearing Assistance

    Other settings : Accessibility Change readout volume • Press a Volume button to open volume settings, then use the slider to adjust the level. • Or, during voice readout, repeatedly press a Volume button. Stop readout To pause or resume readout, press & hold both the Volume Up and Down buttons at the same time for three seconds, until you hear confirmation that TalkBack is on or off.
  • Page 178 Other settings : Accessibility • Sound labels (laughter, applause, music) • Caption icon in volume controls Settings > Accessibility > Live Caption. Turn settings on or off Turn on video captions Go to Settings > Accessibility. Touch Caption preferences and turn Show captions on Specify options (language, text size, and style) for closed captioning.

  • Page 179: Use Accessibility Shortcuts

    Other settings : Accessibility Touch If RTT is set to Always visible, next to the contact's number, touch If not, call the number. While the phone rings, the other person's screen displays After the other person answers, enter a message in the text field. The text that you enter is visible to the other person as you type.
  • Page 180 Other settings : Accessibility Choose an option from the menu. If you're using 3-button navigation: At the bottom of the screen, touch If you've set other accessibility tools to use this icon, touch & hold it to switch between tools. Choose an option from the menu.

  • Page 181: System

    Other settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch You can also access your keyboard settings at Settings > System > Languages & input > On-screen keyboard > Gboard. You can also access your keyboard settings at Settings > System > Languages & input > On-screen keyboard >...

  • Page 182: Use Multiple Languages

    Other settings : System : Languages & input Do any of the following: • Turn Vibrate on keypress off or on. • If on, touch Vibration strength on keypress and move the slider. Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: On the keyboard, touch Touch Glide typing.
  • Page 183 Other settings : System : Languages & input To remove a language, go to Settings > System > Languages & input > Languages, then touch > Remove, select the language, and touch Add language to keyboard If you want a keyboard for a language that isn't a display language: On the keyboard, touch Touch Languages.

  • Page 184: Gestures

    Other settings : System : Gestures Customize Power button gesture You can customize the Power button so that pressing it twice either opens Google Assistant or opens your camera. Go to Settings > System > Gestures. Touch Double press power key and select what you want the gesture to do. Change System navigation You can select which navigation option to use for moving between apps and screens.

  • Page 185: Adjust Screenshot Settings

    Other settings : System : Gestures Your viewfinder opens, and you’re ready to shoot. Twist twice again to switch to the front (selfie) camera. If you don’t want others to access your camera, you can turn Quick capture off. But if you use a screen lock, don’t worry--only your Camera app is accessible.
  • Page 186 Other settings : System Tip: Back up over Wi-Fi to prevent cellular data charges. Not all apps back up data automatically. Check with the app developer. To automatically back up to Google Drive: Go to Settings > System. Touch Backup. Turn Back up to Google Drive on If you have multiple Google accounts, touch Account to select an account.

  • Page 187: Users And Guests

    Other settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...

  • Page 188: Add, Modify, Remove Users

    Other settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.

  • Page 189: Add Or Delete Guest

    Other settings : System : Users and guests If you're the owner: Go to Settings > System > Advanced > Multiple users. Or from quick settings, touch > More settings. Touch the user's name. Touch Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone.

  • Page 190: About Phone

    Other settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.

  • Page 191: Fix A Problem

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...

  • Page 192: Phone Won't Turn On

    Fix a problem : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone.

  • Page 193: Screen Is Frozen Or Won't Respond

    Fix a problem : Hardware issues Troubleshoot your phone: Check if a software update is available for your phone. Check available storage clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data.

  • Page 194: Screen Displays Wrong Colors

    Fix a problem : Hardware issues Screen displays wrong colors Everything is grayscale, black and white Go to Settings > Digital Wellbeing & parental controls > Bedtime mode > Off. Everything is negative, reversed colors Go to Settings > Accessibility > Color inversion and turn it off Tones, hues are different or missing •...

  • Page 195: Call And Sim Issues

    Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. No signal If you usually have a signal but the...

  • Page 196: Problems During Calls

    Fix a problem : Call and SIM issues Is your phone connected with a Bluetooth device? If so, all audio is routed to the Bluetooth device. If you're using a ringtone that you installed, try using a ringtone that came with the phone. safe mode to see if apps you installed are causing the issue and uninstall as needed.
  • Page 197 Fix a problem : Call and SIM issues Check if a software update is available for your phone. Reset the phone. People can’t hear me on calls Check to see if your phone is using Voice privacy. (This feature is not available on all models.) Turn it off to see if sound quality improves: Touch Touch >...
  • Page 198 Fix a problem : Call and SIM issues safe mode to see if apps you installed are causing the issue and uninstall as needed. Check if a software update is available for your phone. Reset the phone. Bluetooth device Check battery level of Bluetooth device and phone, and charge if necessary. Bluetooth devices may disconnect or create noise when the phone or Bluetooth battery are low.

  • Page 199: Battery Issues

    Fix a problem : Battery issues Charging problems Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
  • Page 200 Fix a problem : Battery issues If your battery is draining faster than expected If your battery life seems shorter than usual, a quick and easy step is to reboot your phone, especially if you haven't turned it off in longer than a week. Press and hold the Power button.

  • Page 201: Bluetooth, Wi-Fi, Usb Issues

    Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
  • Page 202 Fix a problem : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.

  • Page 203: Wi-Fi Problems

    Fix a problem : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.

  • Page 204: Can't Transfer Files Or Connect To Computer

    Fix a problem : Bluetooth, Wi-Fi, USB issues Hotspot problems If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
  • Page 205 Fix a problem : Bluetooth, Wi-Fi, USB issues To test the USB port on your computer, connect a different device to your computer.

  • Page 206: Account And Sign-In Issues

    Fix a problem : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
  • Page 207 Fix a problem : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...

  • Page 208: App Issues

    Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a...

  • Page 209: Camera Problems

    Fix a problem : App issues Clear the app's cache. Go to the developer’s website for support. Open the Play Store app. Touch your profile icon > My apps & games. Touch the app and swipe down to see a link to the website. Camera problems Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo.

  • Page 210: Messaging Problems

    Fix a problem : App issues Error: Camera busy This error can occur if you use the camera in one app and then switch to another app that requires permission to access the camera. After each troubleshooting step, check to see if the issue is fixed: Turn your phone off and then on again.

  • Page 211: Gmail Problems

    Fix a problem : App issues If you're using a 3rd party launcher, try switching back to the Moto launcher. If this fixes the issue, then find an alternative launcher to use. Can't send or receive messages Change your preferred network to Global. (Not all carriers support this feature.) If you recently switched from iPhone and are having trouble sending messages to or receiving them from an iPhone, your phone number may still be associated with iMessage.

  • Page 212: Play Store Problems

    Fix a problem : App issues Play Store problems For help with Play Store, read Google's troubleshooting information.

  • Page 213: Maintenance Procedures

    Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates, see the website for your country.

  • Page 214: Reset Phone

    Fix a problem : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > Reset settings RESET SETTINGS. Touch Reset settings RESET SETTINGS.

  • Page 215: Get More Help

    Fix a problem : Maintenance procedures If you’re going to give your phone to someone else, disable Factory Reset Protection (FRP): Remove the screen lock. Remove your Google accounts from the phone. FRP is security measure that keeps your data safe if your phone is lost or stolen, and that requires logging into the phone with the owner's account to reset the phone.
  • Page 216 Fix a problem : Maintenance procedures Learn to use an app Open the app and touch or > Help. Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact options.

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