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Getting help
About the modem
My internal modem does not work
❑
Check that the phone line is plugged into your computer.
❑
Check that the phone line is working. You can check the line by plugging in an ordinary phone and
listening for a dial tone.
❑
Check that the phone number the program is dialling, is correct.
❑
In the Phone and Modem Options dialog box (Control Panel / Phone and Modem Options), check
that your modem is listed on the Modems tab, and that the location information is correct on the
Dialing Rules tab.
❑
Each time you use your modem while travelling, make sure that the country of the active location
defined in the Phone and Modem Options dialog box matches the country you are dialling from.
My modem cannot establish a connection
The modem dialling mode may be incompatible with your telephone line.
My modem connection is slow
Many factors influence modem connection speed, including telephone line noise or compatibility with
telephone equipment (such as fax machines or other modems). If you think your modem is not connecting
properly to other PC-based modems, fax machines, or your Internet Service Provider, check the following:
❑
Have your phone company check that your phone line is free from any line noise.
❑
If your problem is fax-related, check that there are no problems with the fax machine you are calling and
that it is compatible with fax modems.
❑
If you are having a problem connecting with your Internet Service Provider, check that the ISP is not
experiencing technical problems.
❑
If you have a second phone line available, try connecting the modem to that line.
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