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26
Troubleshooting
This chapter shows you how to deal with common system problems.
Read it before calling a technician if a problem occurs. Solutions to more
serious problems require opening up the computer. Do not attempt to open
the computer yourself; contact your dealer or authorized service center
for assistance.
Troubleshooting tips
This notebook PC incorporates an advanced design that delivers onscreen error
message reports to help you solve problems.
If the system reports an error message or an error symptom occurs, see "Error
messages" below. If the problem cannot be resolved, contact your dealer. See
"Requesting service" on page 12.
Error messages
If you receive an error message, note the message and take the corrective
action. The following table lists the error messages in alphabetical order
together with the recommended course of action.
Error messages
CMOS battery bad
CMOS checksum error
Disk boot failure
Equipment
configuration error
Hard disk 0 error
Hard disk 0 extended
type error
I/O parity error
Keyboard error or no
keyboard connected
Keyboard interface
error
Memory size mismatch
Corrective action
Contact your dealer or an authorized service center.
Contact your dealer or an authorized service center.
Insert a system (bootable) disk into the floppy drive
(A:), then press <Enter> to reboot.
Press <F2> (during POST) to enter the BIOS utility,
then press Exit in the BIOS utility to reboot.
Contact your dealer or an authorized service center.
Contact your dealer or an authorized service center.
Contact your dealer or an authorized service center.
Contact your dealer or an authorized service center.
Contact your dealer or an authorized service center.
Press <F2> (during POST) to enter the BIOS utility,
then press Exit in the BIOS utility to reboot.
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