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Summary of Contents for Hamilton Manufacturing Corporation Gold Line
- Page 1 Gold Line ACW Parking ® Operational Manual Document #101-0086 5/22/07...
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Page 2: Table Of Contents
TABLE OF CONTENTS I. INTRODUCTION ....................7 II. INSTALLATION ....................8 MECHANICAL INSTALLATION ..................... 8 Unpacking ..........................8 Positioning ..........................8 Mounting ..........................9 Running Conduit ........................9 Figure 2-1 Mounting Details ..................10 ELECTRICAL INSTALLATION ..................... 11 Pulling Wires .......................... 11 Wire Terminations ........................ - Page 3 Cashier Data Sales-Resettable ....................20 Cashier Data Sales-Perpetual ....................20 Transaction Summary ......................20 Reconciliation Of Current Cash ..................... 20 V. PROGRAMMABLE OPTIONS ................21 Token Coin Mode ........................21 Token Coin Value ........................21 Tokenote® Mode ........................21 Tokenote® Value ........................21 Coupon Discounts ........................
- Page 4 PROCEED PROMPTS? ......................34 WELCOME PROMPTS? ....................... 35 CLOSED PROMPTS ......................36 EXT DISPLAY MSGS? ......................36 SET DATE & TIME? ......................37 SET EMPTY MODE? ......................37 SET HOPPER CONTENTS? ....................38 SET PAY DEFAULT? ......................38 SET REFUND ENABLE? ...................... 38 RECEIPT HEADERS? ......................
- Page 5 Money Acceptance (Continued) ................48 Hopper ........................49 Display ........................50 X. PARTS ........................51 Interchanging Validators ......................52 XI. OPTIONAL RECEIPT PRINTER ..............53 Safety Precautions ........................53 Inserting Paper ........................... 53 Loading Paper ......................... 53 Clearing a Paper Jam in the Autocutter ..............54 Figure 11-6 ...........................
- Page 6 Refer to the Table of Contents for easy navigation through this manual. This manual was designed to introduce the Gold Line® Parking Autocashier and to provide general information about operation, installation and maintenance. This manual will enable the operator to program the GL-ACW-P, perform audits, detect error codes and perform basic troubleshooting proce- dures.
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Page 7: Introduction
I. INTRODUCTION The many benefits offered by the GL-ACW-P automated car wash system include: ♦ Reduced personnel, and thus lower payroll. ♦ Increased security by eliminating the “silent partner” employee theft problem. ♦ Increased operating time as a result of a tireless customer interface that is capable of working 24 hours per day. -
Page 8: Ii. Installation
II. INSTALLATION NOTE: It is very important to read and understand all of these instructions before Hamilton will not be responsible for injury due attempting installation. to improper installation. The installation process contains two distinct operations, Mechanical Installation, and Electrical Installation MECHANICAL INSTALLATION Unpacking... -
Page 9: Mounting
Mounting It is recommended that the GL-ACW-P be mounted in a permanent enclosure. Safety is a primary concern, so the equipment must be securely mounted. Hamilton recommends using one of the follow- ing methods: • The first method is to construct a small brick or concrete kiosk that will house the Autocashier. - Page 10 Figure 2-1 Mounting Details Document #101-0086 5/22/07...
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Page 11: Electrical Installation
ELECTRICAL INSTALLATION CAUTION! TO AVOID SEVER INJURY OR DEATH, ALWAYS DISCON- NECT POWER TO THE MACHINE WHEN SERVICING! This Autocashier operates on 120 VAC, 60 Hz. This unit uses a 5 AMP Circuit Breaker. This unit needs to be hard-wired with conduit. A Ground Fault Interrupter is included with the GL-ACW-P. Pulling Wires The number of wires needed to be pulled for the GL-ACW-P system is shown below: Three Wires... -
Page 12: Additional Wire Terminations For Use With The Credit Card System
• The OUT-OF-SERVICE RELAY is included in the GL-ACW-P. Terminals B3 (normally open), B4 (common) and B5 (normally closed) are supplied as well. If an error occurs that causes the GL-ACW-P to go out of service, the relay will be activated. Additional Wire Terminations For Use With The Credit Card System The installation of the machine should proceed as outlined in the above section. - Page 13 Figure 2-2 Relay Panel 1 2 3 4 5 6 1 2 3 4 5 6 L1 L2 G 4 5 6 Document #101-0086 5/22/07...
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Page 14: Iii. Operation
III. OPERATION NORMAL OPERATION When a customer drives up to the Autocashier, they are greeted by a bright display that welcomes and/ or instructs them on how to proceed. When operating in the FEE ON ENTRY or FEE ON EXIT mode a flat fee is charged depending on which time zone is active. -
Page 15: Distribution Panel
priority flat rate events. The normally open contacts for Relay 3 are at terminals A5 and A6 on the Relay Panel. • Relay 4 goes active whenever an active event is programmed as closed. An application for this signal would be to inhibit the entry gate when the GL-ACW-P is at a time when it is programmed to have the parking lot closed. - Page 16 Figure 3-1 Distribution Panel Document #101-0086 5/22/07...
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Page 17: Environmental Controller
ENVIRONMENTAL CONTROLLER The Environmental Controller is used to maintain temperature in the GL-ACW-P. It contains the two replaceable fuses, as well as the thermostat. See Figures 3-2 and 3-3 for illustrations of their locations. 2 Amp Fuse The 2 amp fuse is on the primary side of two 24VAC transformers that power the coin mechs, external display and 3rd party validators. -
Page 18: Iv. Audits
IV. AUDITS For added security, the GL-ACW-P contains two complete sets of audits. The RESETTABLE audit categories include: • INVENTORY DEPOSITS? • INVENTORY VENDING? • INVENTORY OVERPAID? • AUDIT VAULT COUNT? The NON-RESETTABLE audit categories include: • TOTAL DEPOSITS? • TOTAL VENDING? •... -
Page 19: Audit And Total Vault Count
the USE EXACT AMOUNT mode. If a customer deposits more than the selected wash price, the difference between the amount deposited and the selected wash price will be added to the overpaid categories. Audit and Total Vault Count The VAULT COUNT category gives a complete breakdown of all deposits and cash payouts. It does this by offering specific counts on the number of each denomination bill that has been deposited, the number of each type of Tokenote®... -
Page 20: Custom Welcome Prompts
Custom Welcome Prompts The eight available lines of the Custom Welcome Prompts are displayed. Programmed Closed Prompts The four available lines of the Closed Prompt are displayed. Custom Closed Prompts The eight available lines of the Custom Closed Prompts are displayed. Custom External Display Message The first and second half of the four available External Display Messages is displayed. -
Page 21: Programmable Options
V. PROGRAMMABLE OPTIONS The GL-ACW-P has a number of programmable options that can be used by the parking lot owner to customize the operation of the machine. These programmable options give the car wash owner the ability to: ♦ Set the desired prices ♦... -
Page 22: Set Fee Mode
Set Fee Mode This category is used to select how the parking fee is calculated and displayed to the customer. The FEE ON ENTRY and FEE ON EXIT modes determine the charges based on the time zone and fees set in the SET FEES category. -
Page 23: Proceed Prompts
WELCOME MESSAGE #4 “-NOT USED-” Closed Prompts This category is used to select the sequencing messages that are displayed when the GOLD LINE ACW PARKING is signaled that the lot is full or it is programmed to be disabled. There are up to four sequencing messages possible. -
Page 24: Ext Display Messages
If a ninth custom message is attempted, it overwrites the first custom message programmed. Once a custom message is programmed, it will be listed along with the pre-programmed messages when scrolling through the available message choices. These custom messages can be de-selected or overwritten, but never erased. -
Page 25: Set Hopper Contents
Set Hopper Contents This category is used to set the type of coin being dispensed from the hopper. It can be quarters, $1 coins or $2 coins. Set Pay Default This mode is used when a fault is detected in one of the payment devices, such as the validator or one of the coin acceptors. -
Page 26: Set Proceed Time
Set Proceed Time This category is used to program the length of time that the ACW prompts a customer to proceed into the parking lot after the customer has completed a transaction. The possible values range from 1 to 9.9 seconds. -
Page 27: Vi. Programming
VI. PROGRAMMING The GL-ACW-P comes pre-programmed from the factory. However, you may decide to program the GL- ACW-P to meet your individual needs. DO NOT program a category that you do not fully understand! Refer to the Programmable Options section of this manual for a complete explanation of each category’s function. -
Page 28: Inventory Deposits
The categories and specific programming instructions begin below and are listed in order as the appear in the menu. INVENTORY DEPOSITS? To view the current Inventory Deposits: • Press the #4 button to enter the category. • Press the #4 button to scroll between the options: CASH = TOKENS = CARDS =... -
Page 29: Audit Vault Count
• Press the #1 button to exit the category. • Press the #2 button to scroll to the next category. AUDIT VAULT COUNT? To view the current Audit Vault Count: • Press the #4 button to enter the category. • Press the #4 button to scroll between the options: $20 BILL CNT $10 BILL CNT... - Page 30 Clearing Inventories (GL-ACW-P with Ether Controller) Clearing memory clears ALL resettable inventory categories at once Resettable categories: Inventory Deposits, Inventory Vending, Inventory Overpaid, and Audit Vault Count Note: There are three different processes to clear the Inventories from an Ether Controller. Process #1 In order to clear inventories at the GL-ACW Park with the Ether Controller, begin at the Wel come Prompt, then follow the steps below:...
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Page 31: Print Configuration Report
To clear the inventories press and hold the F2 and F3 function buttons until display shows “Clear Inventories?”. If you select to abort the clearing of inventories, then press the F1 function button and the display will show “Memory Not Cleared”. Then in about 3 seconds the display will show “Inventory Deposits”. -
Page 32: Token Coin Mode
• If not using a receipt printer, you must first plug in the hand-held printer to the EIC. • Press the #4 button to enter the category. • Press the #2 button to scroll between the options: PRINT TO RECEIPT PRINTER PRINT TO HAND-HELD PRINTER •... -
Page 33: Coupon Discounts
• Pressing the #3 button will decrease the amount in $.25 increments. • Press the #1 button to save and exit the category. • Press the #2 button to scroll to the next category. COUPON DISCOUNTS? To set the Coupon Discounts: •... -
Page 34: Set Lost Ticket Fee
• Press the #4 button to shift to DAILY. • The cursor will be flashing on the DAILY side, press the #2 & #3 buttons to toggle between DAILY, WEEKLY, and SPECIAL. • Daily will give you the option of having the event occur each day at the time set seven days a week. -
Page 35: Welcome Prompts
• Press the #4 button to enter the category. • Use the button #4 to scroll through the Proceed Messages 1-4 PROCEED MESSAGE #1 PROCEED MESSAGE #2 PROCEED MESSAGE #3 PROCEED MESSAGE #4 • Press button #4 to select the Message numbers to be programmed. •... -
Page 36: Closed Prompts
blank. Hold button #4 to make the cursor appear. Use button #2 to scroll to desired letters or punctuation. Button #3 will scroll through letters and punctuation in the opposite direction. Button #4 moves to the next space. When you have completed your message, push button #1 to save it into memory and select it as the message to be displayed. -
Page 37: Ext Display Msgs
• Press the #2 button to scroll to the next category. EXT DISPLAY MSGS? To set the messages to appear on the External Display: • Press the #4 button to enter the category. • The display will read: MESSAGE #1 FIRST HALF To begin programming this custom message: You must first be on a custom message which appears blank. -
Page 38: Set Empty Mode
SET EMPTY MODE? To set the machines mode of operation when the hopper is empty: • Press the #4 button to enter the category. • Press the #2 button to scroll between the options: OUT OF SERVICE USE EXACT AMOUNT •... -
Page 39: Set Receipt Mode
• Press the #4 button to enter the category. • Up to eight lines of text may be selected. • Press the #2 button to scroll between the options: NOT USED CUSTOM To begin programming a custom message: You must first be on a custom message screen which appears blank. -
Page 40: Set Welcome Delay
UNIT #5 UNIT #6 UNIT #7 UNIT #8 UNIT #9 • Press the #1 button to save and exit the category. • Press the #2 button to scroll to the next category. SET WELCOME DELAY? To set the Welcome Delay: •... -
Page 41: Total Overpaid
EVENT 1 CSH EVENT 1 TOK EVENT 1 DEB EVENT 2 CNT EVENT 2 CSH EVENT 2 TOK EVENT 2 DEB EVENT 3 CNT EVENT 3 CSH EVENT 3 TOK EVENT 3 DEB EVENT 4 CNT EVENT 4 CSH EVENT 4 TOK EVENT 4 DEB •... -
Page 42: Vii. Maintenance
VII. MAINTENANCE A few simple maintenance routines can extend the productivity of the Autocashier. CAUTION! DO NOT USE OIL, GREASE OR SOLVENTS ON ANY PART OF THIS UNIT EXCEPT AS CLEARLY SPECIFIED IN THIS MANUAL, THE HOPPER, VALIDATOR, OR STACKER MANUAL. MONTHLY MAINTENANCE Hopper The hopper should be cleaned at least every other month. -
Page 43: Viii. Error Codes
VIII. ERROR CODES The GL-ACW-P is equipped with a self-diagnostic capability that makes it possible for common prob- lems to be quickly detected and serviced. When most errors occur, the controller will automatically shut down the entire unit as a precaution in order to prevent further malfunctions. When the GL-ACW- P shuts itself down after an error has been detected, it deactivates the bill acceptor and coin acceptors so that further deposits cannot be accepted. -
Page 44: 25¢ Input Stuck
25¢ Input Stuck When signaling that a quarter has been accepted this line gets pulled low briefly. If the Quarter line should get pulled low for an extended period of time, this error will result and the machine will be shut down. -
Page 45: Hopper Empty
The following errors will be displayed as long as the faulty condition exists, but will be cleared as soon as the condition is corrected. THIS MEANS THESE ERRORS DO NOT NEED TO BE AC- KNOWLEDGED BY PRESSING THE YELLOW BUTTON. Hopper Empty When there are not enough coins to make a connection from the bottom of the hopper up to the two coin sensing plates in the hopper bowl, the Empty line goes high. -
Page 46: Ix. Troubleshooting
IX. TROUBLESHOOTING In addition to the self-diagnostic error codes, there are other possibilities that could arise in the instal- lation or at some point during the extended operation of your GL-ACW-P. This section provides a general troubleshooting guide, broken down into categories of symptoms. Money Acceptance SITUATION PROBABLE CAUSE... -
Page 47: Money Acceptance (Continued)
Money Acceptance (Continued) SITUATION PROBABLE CAUSE CORRECTIONS • Broken connection on either Locate and repair connection Both Coin Acceptors do the power wires supplying the not accept coins Transformer, or the wires from the Transformer to the Coin Acceptor • Transformer not working Replace Transformer Validator does accept... -
Page 48: Money Acceptance (Continued)
Money Acceptance (Continued) SITUATION PROBABLE CAUSE CORRECTIONS Validator dead (LED flashing Error detected by Validator PCB Refer to the Validator Manual for error code) Validator error codes Validator runs without inserting Dirty blocked sensor inside Validator Remove obstruction or clean sensors a bill Dirty sensor, magnetic heads Clean as needed or contact... -
Page 49: Hopper
Hopper SITUATION PROBABLE CAUSE CORRECTION Wash prices set incorrectly Check wash prices Overpayment of change Hopper not counting coins Perform HOPPER PAYOUT TEST (Refer to the Hopper Manual) • Coin or foreign material Clear obstruction in Hopper Hopper does not run lodged in Hopper •... -
Page 50: Display
Display SITUATION PROBABLE CAUSE CORRECTIONS • No power source Switch on main power Display is blank • Circuit Breaker is set to off Switch on Circuit Breaker No manual Hopper run • No functions • No LED on Validator • Controller display problems Contact the factory for assistance Display is always blank... -
Page 51: Parts
X. PARTS The following is a list of parts for the GL-ACW-P, which may be ordered from your Hamilton Distribu- tor or direct from the factory. When calling to place a part order, make sure you have the machine model and serial number available. PART # DESCRIPTION QTY. -
Page 52: Interchanging Validators
Interchanging Validators To replace an existing validator with a Coinco® Validator, the following parts are needed. The Co- inco® mounting kit is part #60-2103B. Please note the Coinco® Validator (part #46-0169) is not in- cluded in the kit and must be purchased separately. Part # Description 60-2053... -
Page 53: Xi. Optional Receipt Printer
XI. OPTIONAL RECEIPT PRINTER Safety Precautions • • • • • The motor is hot immediately after printing. Allow cooling before handling. • • • • • The edge of the mechanism is sharp, use caution when handling. Inserting Paper Loading Paper Automatic paper loading operation: Open platen by lifting blue lever on right side of printer. -
Page 54: Clearing A Paper Jam In The Autocutter
Unroll about 4 inches of paper and center on roller and close the platen by rotating it upward and sliding it back until it snaps into position. Figure 11-4 Push button to ensure straight feed and tear off by pulling down on excess. Figure 11-5 Clearing a Paper Jam in the Autocutter If the cutter has been locked during paper cutting, power off the motor immediately and cancel the lock... -
Page 55: Head Cleaning Precautions And Procedure
Figure 11-6 Head Cleaning Precautions and Procedure Cleaning Precautions Do not clean the head directly after printing because the thermal head and its periphery are hot during and after printing. Do not use sandpaper, paper knife etc. when cleaning as it could damage the heat elements. Cleaning Procedure: Turn over the lever to the direction of the arrow in figure 11-7. -
Page 56: Thermal Paper Specifications
THERMAL PAPER SPECIFICATIONS Model TF50KS-E2C: Normal thermal paper PD160R-N: Medium proof paper HP220AB1: Medium proof paper • 58 -1 mm Paper width Document #101-0086 5/22/07... -
Page 57: Xii. Eic Communication Panel
XII. EIC COMMUNICATION PANEL The External Interface controller contains a 386 processor and modem, which is used for processing credit card transactions. The EIC allows communication with external equipment. See Figures 12-1 and 12-2. Figure 12-1 EIC Left Side View HAND-HELD Document #101-0086 5/22/07... - Page 58 Figure 12-2 EIC Front View EIC INTERFACE PRINTER TEL CO PRINTER: Optional parallel port printer to print credit reports. TELCO: Outside telephone line. Connect to a dedicated telephone line for credit card processing and remote maintenance. EIC Interface: This connects to P10 on the distribution panel. Document #101-0086 5/22/07...
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Page 59: Xiii. Tokenotes
XIII. TOKENOTES® A Tokenote® is a paper coupon that can be accepted by the Hamilton Validator. It is intended to give credit towards the wash price and not as a substitute for cash. Because of this, change will not be dispensed if the value of a Tokenote®... - Page 60 PROGRAMMING THE HVX or XE VALIDATOR: With the power on, check the operation of the validator. A dot flashing on the LED indicates it is operating normally. Note the position of each switch on the DIP switch. (The DIP switch is located on the side of the validator.) Set all 10 DIP switches to the OFF position.
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Page 61: Programming Two Or More Tokenotes® With Different Values
Programming Two Or More Tokenotes® With Different Values You will need: Training Coupons - Training Coupons are used to program Tokenotes® into the Validator’s memory. There are four different Training Coupons: Coupon #1, Coupon #2, Coupon #3, and Coupon #4. Clear All Coupon –... - Page 62 accepted. Insert Training Coupon #1 into the validator, making sure that it is accepted. Repeat steps 5 and 6 to program each uniquely coded Tokenote® of the same value. To program a differently coded Tokenote® with a different payout, simply insert that Tokenote® into the validator, followed by Coupon #2.
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Page 63: Voiding Tokenotes
You must set the Tokenote® Value: • Push the top and bottom buttons on the ACW Controller simulta- neously for about 3-5 seconds to enter the programming mode. • You must use the four wash select buttons and the refund button located on the door. - Page 64 To void unwanted Tokenotes® it is necessary to have three additional Training Coupons; NULL, VENDING CLEAR ONE, and CLEAR ALL. The use of any Tokenote® can be eliminated by one of the three methods described below. To continue to accept, but no longer give credit for a particular Tokenote®. (Erase a value) PROGRAMMING THE STA VALIDATOR: With the power on, check the operation of the validator.
- Page 65 Starting with switch #1, slowly move the switches back to their original positions one at a time. This must be done in ascending order (1, 2, 3, 4…). A dot should now be flashing on the LED. To stop accepting a particular Tokenote® (Erase any record that the Tokenote®...
- Page 66 To stop accepting all Tokenotes® already programmed into the validator. (This erases any record that the Tokenotes® were ever programmed) PROGRAMMING THE STA VALIDATOR: With the power on, check the operation of the validator. A dot flashing on the LED indicates it is operating normally. Note the position of each switch on the DIP switch.
- Page 67 PROGRAMMING TOKENOTES WITH Starting with switch #10, set switches to "ON" position in descending order (8,7,6...). A THE STA VALIDATOR flashing "P" will appear on the LED. Insert Tokenote Are you programming a second Tokenote with a NOTE: If programming more than one different value? Tokentote, coded differently but of equal value, insert one right after the other.
- Page 68 PROGRAMMING TOKENOTES WITH Starting with switch #10, set switches to "ON" position in descending order (10,9,8...). A THE HVX AND XE VALIDATORS flashing "P" will appear on the LED. Insert Tokenote Are you programming a second Tokenote with a NOTE: If programming more than one different value? Tokentote, coded differently but of equal value, insert one right after the other.
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Page 69: Default Settings
Appendix A Default Settings TOKEN COIN MODE MULTIPLE CREDITS TOKEN COIN VALUE $1.00 TOKENOTE MODE MULTIPLE CREDITS TOKENOTE VALUE $1.25 COUPON #1 VALUE $0.25 COUPON #2 VALUE $0.50 COUPON #3 VALUE $0.75 COUPON #4 VALUE $1.00 SET FEE MODE FEE ON EXIT EVENT #0 $1.25 SET LOST TICKET FEE... -
Page 70: Welcome Messages
Appendix B Welcome Messages WELCOME TO PARK HERE SPACE AVAILABLE PAY IN CASH OR TOKEN USE CASH OR TOKEN USE CASH OR CARD INSERT CREDIT CARD AND REMOVE SLOWLY DATE TO ENTER LOT DEPOSIT MONEY WAIT FOR GATE AND DRIVE THROUGH Appendix C Proceed Prompts NOT USED... - Page 71 LIMITED WARRANTY AGREEMENT OF HAMILTON MANUFACTURING CORP. Hamilton Manufacturing Corp., an Ohio Corporation, (“Seller”) warrants to Purchaser that all new equipment shall be free from defects in material and factory workmanship for a period of one (1) year from the original shipping date. Hamilton Manufacturing Corp. further warrants if any part of said new equipment in Seller’s sole opinion, requires replacement or repair due to a defect in material or factory workmanship during said period, Seller will repair or replace said new equipment.
- Page 72 The limited warranty for repair and service work is conditioned upon the following: The subject equipment has not, in the Seller’s sole opinion, been subjected to: accident, abuse, misuse, vandalism, civil disobedience, riots, acts of God, natural disaster, acts of war or terrorism. The Seller shall not be liable for any expense incurred by Purchaser incidental to the repair or replacement of equipment and Purchaser shall assume full responsibility for any freight or shipping charges.
- Page 73 Document #101-0086 5/22/07...
- Page 74 Hamilton Manufacturing Corporation 1026 Hamilton Drive Holland, OH 43528 Sales Phone: (888) 723-4858 Sales Fax: (419) 867-4850 Customer Service Phone: (800) 837-5561 Customer Service Fax: (419) 867-4857 Parts Phone: (866) 835-1721 Parts Fax: (419) 867-4867 Website: http://www.hamiltonmfg.com Email Addresses: service@hamiltonmfg.com sales@hamiltonmfg.com...