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Acer TravelMate 3010 Service Manual
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Acer TravelMate 3010 Service Manual

Acer TravelMate 3010 Service Manual

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TravelMate3010
Service Guide
Service guide files and updates are available
on the AIPG/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PRINTED IN TAIWAN

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Summary of Contents for Acer TravelMate 3010

  • Page 1 TravelMate3010 Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on TravelMate3010 service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2006 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: Screen messages NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 6: Table Of Contents

    Using the System Utilities ......16 Acer Empowering Technology ..... . . 19 Hardware Specifications and Configurations .

  • Page 7: Chapter 1 System Specifications

    Upgradeable to 2GB Memory for 32bit OS, 4G for 64bit OS Display 12.1” WXGA 200-nit high-brightness TFT LCD 1280x800 pixel resolution 16:10 viewing ratio, supporting simultaneous mlti-window viewing via Acer GridVista Graphics VRAM DVMT3.0, share 8MB, up to 128MB in OS...
  • Page 8 60/80/100/120GB PCI Bus Master Enhanced IDE Support Ultra DMA100, S.M.A.R.T G-Sensor HDD protection Communication 56Kbps V.90/V.92 modem card (MDC1.5) PCI-E Giga LAN on board Intel PRO/Wireless 3945ABG network connection solution(dual-band tri-mode 802.11 a/b/g) Wi-Fi CERTIFIED 2 built-in PIFA type Antenna (which has to be placed on the top of LCD on the sides of LCD latch) Bluetooth 2.0 +EDR(Enhanced Data Rate) I/O Ports 3 external USB 2.0 ports...

  • Page 9: Block Diagram

    Block Diagram HOST 133MHz/166MHz PCI-E 100MHz Clock Generator VGA 96MHz CLOCK GEN ICS954310BG USB 48MHz PCI 33MHz REF 14MHz Page : 2 DDR2-SODIMM Page : 12 +5VPCU +3V_PCU 5V / 3.3V / 10V DDR2-SODIMM Page : 34 +3V_S5 Page : 12 +5V_S5 +3VSUS USB3...

  • Page 10: Tm 3010 Outlook View

    TM 3010 Outlook View A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC. Open View Item Camera Display screen Easy-launch buttons Buttons for launching frequently used programs. Status indicators Palmrest CLick buttons(left, center and right) Touchpad Microphone...

  • Page 11: Front View

    Icon Front View Icon Item Item Icon Item Icon Icon Item Icon Item Icon Item Icon Item Left View Chapter 1 "Launch keys" on page 10 Item "Launch keys" on page 10 Description Description Description Item Speakers Left and right speakers deliver stereo audio output. Bluetooth Press to enable/disable Bluetooth function.

  • Page 12: Right View

    Icon External display (VGA) port Ethernet(RJ-45) port Icon Item Icon Item Modem(RJ-11) port Icon Item Two USB2.0 ports Right View Item Icon Item Item Icon Icon Item Item Connects to display device(e.g., external monitor, LCD projector) Connects to an Ethernet 10/100/1000 based Description network.

  • Page 13: Rear View

    Kensington lock slot Connects to a Kensington-compatible computer security lock Description Note: Description Note Item Description DC-in Jack Connects to an AC adapter. Description Battery bay Houses the computer’s battery pack. 124-pin Acer Connects to Acer ezDock(for TravelMate 4670 Series) ezDock connector Description Description...

  • Page 14: Bottom View

    Bottom View Item Battery bay Battery lock Cooling fan Ventilation slots Memory compartment Battery release latch Description Houses the computer’s battery pack. Locks the battery in position. Helps keep the computer cool. NOTE: Do not cover or obstruct the opening of the fan. Enable the computer to stay cool, even after prolonged use.

  • Page 15: Indicators

    Item Description Indicators Your computer has seven easy-to-read status indicators, including four on the front panel. "Launch keys" on page 10 Item Description "Launch keys" on page 10 Item Description The power, battery and wireless communication status indicators are visible even when the LCD display is Item Description closed.

  • Page 16: Easy-Launch Buttons

    Located above the keyboard are four buttons. They are mail, Web browser, Empowering Key and one user- "Launch Manager" on page 41 programmable button. Easy-launch button Item Mail Web Browser Default application Default Application Email application(User-programmable) Internet browser(User -programmable) Acer Empowering Technology(User-programmable) User programmable " Chapter 1...

  • Page 17: Touchpad

    Touchpad The build-in touchpad is a pointing device that senses movement on its surface. This means the cursor responds as you move your finger across the surface of the touchpad. The touchpad is located in the middle of the palm rest area, providing maximum comfort and efficiency. Touchpad Basics Move your finger across the touchpad(2) to move the cursor.

  • Page 18: Using The Keyboard

    Using the Keyboard The full-sized keyboard includes an embedded numeric keypad, separate cursor keys, two Windows keys and twelve function keys. Lock keys and Embedded Numeric Keypad The keyboard has four lock keys which you can toggle on and off. Lock key Description The computer features three lock keys, each with its own status indicator light.

  • Page 19: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functoins. Windows logo key Application key Hotkeys The computer employs hotkeys or key combinations to access most of the computer’s controls like screen brightness, volume output and the BIOS utility. To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hotkey combination.
  • Page 20 This key will cause a help message to appear on the display device that describes the definition and functionality of the unit hot keys. Launches the Acer eSetting in Acer Empowering Technology. See “Acer Empowering Technology” Launches the Acer ePower Management in Acer Empowering Technology.

  • Page 21: Special Keys

    Special Keys You can locate the Euro symbol and the US dollar sign at the upper-center of your keyboard. The Euro Symbol Alt Gr> Open a text editor or word processor. <5> Either press < > at the bottom-right of the keyboard, or hold <Alt Gr> and then press the <5> key at >...

  • Page 22: Using The System Utilities

    Acer GridVista is a handy utility that offers four pre-defined display settings so you can view multiple windows on the same screen. To access this function, please go to Start, All Programs and click on Acer GridVista. You may choose any one of the four display settings indicated below:...

  • Page 23: Launch Manager

    Launch Manager Launch Manager allows you to set the four easy-launch buttons located above the keyboard. You can access the Launch Manager by clicking on Start, All Programs, and then Launch Manager to start the application. Norton AntiVirus Launch Manager Norton AntiVirus is an anti-virus software that finds and repairs infected files, and protects against viruses to keep your computer data safe and secure.
  • Page 24 You can schedule customized virus scans that run unattended on specific dates and times or at periodic intervals. If you are using the computer when the scheduled scan begins, it runs in the background so that you do not have to stop working. For more information refer to the Norton Antivirus Help menu.

  • Page 25: Acer Empowering Technology

    Help function. Acer eDataSecurity Management Acer eDataSecurity Management is handy file encryption utility that protexts your files from being accessed by unauthorized persons. It is conveniently integrated with Windows explorer as a shell extension for quick and Chapter 1 >...
  • Page 26 easy data encryption/decryption and also supports on-the-fly file encryption for MSN Messager and Microsoft Outlook. There are two passwords that can be used to encrypt/decrypt a file; the supervisor passowrd and the file- specific password. The supervisor passwork is a “master” password that cna decrypt any file on your system; the file-specific password will be used to encrypt files by default, or you cna choose to enter your own file- specific password when encrypting a file.

  • Page 27: Acer Elock Management

    Floppy disk drives - 3.5-inch disks only. To activate Acer eLock Management, a password must be set first. Once set, you may apply lock to any of the three kinds of devices. Lock(s) will immediately be set without any reboot necessary, and will remain locked after rebooting, until unlocked.

  • Page 28: Acer Eperformance Management

    Acer ePerformance Management Acer ePerformance Management is a system optimization tool that boosts the performance of your Acer notebook. It provides you with the following options to enhance overall system performance: Memory optimization - releases unused memory and check usage.

  • Page 29: Acer Erecovery Management

    Acer eRecovery Management Acer eRecovery Management is a powerful utility that does away with the need for recovery disks provided by the manufacturer. The Acer eRecovery Management utility occupies space in a hidden partition on your system’s HDD. User-created backups are stored on D:\ drive. Acer eRecovery Management provides you with: Password protection.

  • Page 30: Acer Esettings Management

    NOTE: If your computer did not come with a Recovery CD or System CD, please use Acer eRecovery Management’s “System backup to optical disk” feature to burn a backup image to CD or DVD. To ensure the best results when recovering your system using a CD or Acer eRecovery Management, detach all peripherals (except the external Acer ODD, if your computer has one), including your Acer ezDock.

  • Page 31: Acer Enet Management

    To access this utility, either click on the “Acer eNet Management” icon on your notebook, or start the program from the Start menu. You also have the option to set Acer eNet Management to start automatically when you boot up your PC.

  • Page 32: Acer Epower Management

    Acer eNet Management does not store username and password information. Acer ePower Management Acer ePower Management features a straightforward user interface. To launch it, select Acer ePower Management from the Empowering Technology interface, or double-click the Acer ePower Management icon in the task tray.
  • Page 33 You can also click “Advanced Settings” to: Set alarms. Re-load factory defaults. Select what actions will be taken when the cover is closed, and set passwords for accessing the system after Hibernation or Standby. View information about Acer ePower Management. Chapter 1...

  • Page 34: Acer Epresentation Management

    Acer ePresentation Management Acer ePresentation Management lets you select from two of the most common projector resolutions: XGA and SVGA. Chapter 1...

  • Page 35: Hardware Specifications And Configurations

    Hardware Specifications and Configurations Processor Item CPU type Intel Clock speed up to 1.66/1.83/2.16 GHz CPU package Micro-FCPGA CPU core voltage Depend on DVI CPU I/O voltage 1.2875V System Board Major Chips Item System core logic Super I/O controller Audio controller Video controller Hard disk drive controller Keyboard controller...
  • Page 36 System Memory Item Memory controller Memory size DIMM socket number Supports memory size per slot Supports maximum memory size Supports DIMM type Supports DIMM Speed Supports DIMM voltage Memory module combinations LAN Interface Item Supports LAN protocol LAN chip LAN connector type Feature Wireless LAN Item...
  • Page 37 All ADCs support 44.1K/48K/96K sample rate one internal microphone(2 digital picrophone array) Yes / 2(at least 1.5W/30cc for each) VoIP/Universal jack Specification PCI7412 Type II Right Side Specification NS PC97551 New Acer Ergo keyboard 88-89 keys Acer Fine Touch keyboard...
  • Page 38 Keyboard Item Feature Four easy-launch buttons Battery Item Vendor & model name Battery Type Number of battery cell Pin 1 Pin 2 Pin 3 Pin 4 Pin 5 Pin 6 Pin 7 Pin 8 Pin 9 12.1” LCD Panel Item Vendor &...
  • Page 39 12.1” LCD Panel Item Surface Treatment Typical White Luminance (cd/m also called Brightness Contrast Ratio Response Time (Optical Rise Time+Fall Time)msec Normal Input Voltage of Power Supply Power Consumption (watt) Weight Physical Size(mm) Electrical Interface Support Color Viewing Angle (degree) Horizontal: Right/Left Vertial: Upper/Lower °...
  • Page 40 Item Hold up time Over Voltage Protection (OVP) Over Current Protection(OCP) Short circuit protection Electrostatic discharge (ESD) Dielectric Withstand Voltage Primary to secondary Leakage current Regulatory Requirements Hard Disk Drive Interface Item Vendor & Segate SATAST98823AS/ Model Name HGST SATA 1.5G NCQ MORAGA+HTS541080G9SA Capacity 80000...
  • Page 41 8X DVD Dual Interface Item Vendor & model name Performance Specification Transfer rate (KB/sec) (1) Read (2) Write (3) ATAPI Interface PIO mode DMA mode Ultra DMA mode Buffer Memory Interface Applicable disc format Loading mechanism Power Consumption Input Voltage Chapter 1 Specification Lite-On SOSW-833S...
  • Page 42 Combo Drive Interface Item Vendor & model name LITEON SOSC-2483K Performance Specification Transfer rate (KB/ Sustained: sec)(DVD) Max 10.1Mbytes/sec Access Time(Typical) DVD: Random Access: 100 ms DVD:Full Stroke: 190 ms Buffer Memory Interface Compliant to ATA/ATAPI-5, MMC- Applicable disc format CD-DA, CD ROM Mode-1, CD- ROM/XA Mode-2 Form-1 and Form-2, CD-I Ready, Video-...

  • Page 43: Dimensions And Weight

    Dimensions and Weight Item Model Deminsions 297.5mm(W) x 210mm(D) x 24.5mm(H) Weight <1650g (12.1”/6-cell w/ Camera) <1500g (12.1”/3-cell w/ Camera) Environmental Requirements Item Temperature Operating Non-operating Humidity Operating Altitude Chapter 1 Details Aspire 1690 Aspire 3510 Specification +5 ~ +35°C -20 ~ +65°C (storage package) 20% ~ 80% without condensation Operating sea level 0 to 10,000ft...

  • Page 44: Chapter 2 System Utilities

    System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.
  • Page 45 IDE1 Serial Number: 3PL022FK System BIOS Version: v0.2404b VGA BIOS Version: Napa 1256 V0.020 KBC Version: LXT123ZH2000470082EF00 Serial Number: Asset Tag Number: Product Name: TravelMate 3010 Manufacturer Name: Acer UUID: 00980420B0640010BA0A00C09FF974C3 Help Select Item ↑ ↓ ← → Exit Select Menu Parameter...

  • Page 46: Main

    Main This menu provides you the information of the system. Info. Main System Time: [11:59:38] System Date: [01/16/2006] System Memory: 640 KB Extended Memory: 1014 KB Video Memory 128 MB Quiet Boot: [Enabled] Power on Display: [Auto ] [Enabled] Network boot [Disabled] F12 Boot Menu: [Enabled]...
  • Page 47 Parameter F12 Boot Menu When this is selected, users can modify device boot priority by pressing F12 key during POST. When this is not selected, device boot priority will not be adjustable during POST. D2D Recovery Allow user to enable/disable the Disk-to-Disk recovery Description Chapter 2...

  • Page 48: Advanced

    Advanced The Advanced screen contains parameters involving your hardware devices. It also provides advanced settings of the system. Info. Main Serial Port: Infrared Port(FIR): Parallel Port: Mode: Help ↑ ↓ Select Item ← → Exit Select Menu The table below describes the parameters in the screen. Settings in boldface are the default and suggested parameter settings.
  • Page 49 Infrared Port Configure serial port B using options: [Disabled]: No configuration [Enabled]: User configuration [Auto]: BIOS or OS chooses configuration (OS Controlled) Displayedd when controlled by OS Parallel Port Configure serial port B using options: [Disabled]: No configuration [Enabled]: User configuration [Auto]: BIOS or OS chooses configuration (OS Controlled) Displayedd when controlled by OS...

  • Page 50: Security

    Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Info. Main Supervisor Password Is: User Password Is: Set Supervisor Password Set User Passord Set HDD Password HDD Password Is: Password on Boot: Help Select Item ↑...
  • Page 51 Parameter Set HDD Password Password on boot Set Supervisor/User Password If password on boot is required, the password must be set otherwise it cannot be enabled. The formats of the password are as follows: Length No more than 8 characters Characters 0-9,A-Z (not case sensitive) While these fields are highlighted and press “Enter”, a window similar to the following is shown:...
  • Page 52 User can now type password in field “Enter New Password”, and re-enter password in field “Confirm New Password” for verification. If the verification is OK: The password setting is complete after user presses enter. Setup Notice Changes have been saved. [ continue] If the current password entered does not match the actual current password: Setup Warning...

  • Page 53: Boot

    Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay and onboard LAN device. Info.

  • Page 54: Exit

    Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. Info. Main Advanced Exit Saving Changes Exit Dicarding Changes Load Setup Defaults Discard Changes Save Changes Help Select Item ↑ ↓ ← → Exit Select Menu The table below describes the parameters in this screen.

  • Page 55: Chapter 3 Machine Disassembly And Replacement

    Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver Philips screwdriver Plastic flat head screw driver Tweezers...

  • Page 56: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack.

  • Page 57: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.

  • Page 58: Removing The Battery Pack

    Removing the Battery Pack Release the battery lock. Slide the battery latch. Remove the battery pack. Chapter 3...

  • Page 59: Removing The Minipci/Memory/Hdd Module/Keyboard

    Removing the miniPCI/Memory/HDD Module/Keyboard Removing the miniPCI and Memory Remove the two screws that secure the RAM door and remove the RAM door. Release the wireless antenna. Remove the two screws securing the miniPCI card. Press the latch on left and right side to pop out the miniPCI and remove it. Press the latch on left and right side to pop out the memory and remove it.
  • Page 60 Disconnect the keyboard FFC from the mainboard. Remove the keyboard from the main unit. Chapter 3...

  • Page 61: Seperate The Lcd Module And Main Unit

    Seperate the LCD module and main unit Disconnect the function key board FFC from the mainboard. Disconnect the LCD cable from the mainboard. Disconnect the touchpad board FFC from the mainboard. Function keyboard Remove the three screws that secure the left and right hinge cover. Pull the left hinge up and slide it out as show.

  • Page 62: Disassemble The Main Unit

    Disassemble the main unit Separate upper and lower case Turn the main unit over. Remove the eighteen screws that secure the lower case. Detach the upper case from the lower case assembly. Removing the Bluetooth module Tear off the mylar on the Bluetooth cable Disconnect the Bluetooth cable from the mainboard.

  • Page 63: Removing The Audio Module

    Disconnect the MDC cable from the MDC board. Removing the audio module Remove the screw that secures the audio board. Remove the audio board from the mainboard. Removing the mainboard from lower case Press the button and remove the dummy card from the PCMCIA card slot. Disconnect the speaker cable from the mainboard.
  • Page 64 Disconnect the fan cable from the mainboard. Remove the thermal module from the mainboard. 10. Tear off the mylar on the touchpad board FFC. 11. Disconnect the touchpad board FFC from the touchpad board. 12. Disconnect another FFC from the touchpad board. 13.

  • Page 65: Lcd Module Disassembly

    LCD module disassembly Remove the six screw pads. Remove the six screws that secure the LCD bezel. Release the latches one by one. disassembly pictures from left to right. Pull the bezel a little bit forward that paralleled LCD cover and remove the LCD bezel. Pull the inverter board out.
  • Page 66 13. Remove the wireless antenna from the cover assembly. 14. Remove the two screws that secure the left LCD bracket. 15. Remove the left LCD bracket from the LCD. 16. Remove the two screws that secure the right LCD bracket. 17.

  • Page 67: Hdd Disassembly And Reassembly

    HDD Disassembly and Reassembly Remove the two screws that secure the HDD holder on on side. Remove the two screws that secure the HDD holder on the other side. Lift up the HDD and remove it from the HDD holder. Place the HDD back to the HDD holder Secure the HDD with two screws on one side.

  • Page 68: Chapter 4 Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Duplicate symptom and obtain the failing symptoms in as much detail as possible.

  • Page 69: System Check Procedures

    System Check Procedures External Diskette Drive Check If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board. If the error still remains: Reconnect the external diskette drive/DVD-ROM module. Replace the external diskette drive/CD-ROM module. Replace the main board.

  • Page 70: Power System Check

    Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: Remove the battery pack. Connect the power adapter and check that power is supplied. Disconnect the power adapter and install the charged battery pack; then check that power is supplied by the battery pack.

  • Page 71: Check The Battery Pack

    Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.

  • Page 72: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 73: Index Of Error Messages

    Index of Error Messages Error Message List Error Messages Struck Key System CMOS checksum bad - Default configuration used Real time clock error Previous boot incomplete - Default configuration used Invalid System Configuration Data Operating system not found FRU/Action in Sequence See “Keyboard or Auxiliary Input Device Check”...
  • Page 74 Error Message List No beep Error Messages Power-on indicator turns off and LCD is blank. Power-on indicator turns on and LCD is blank. Power-on indicator turns on and LCD is blank. But you can see POST on an external CRT. Power-on indicator turns on and a blinking cursor shown on LCD during POST.

  • Page 75: Phoenix Bios Beep Codes

    Phoenix BIOS Beep Codes Code Beeps Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Disable shadow and execute code from the ROM. Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component...
  • Page 76 Code Chapter 4 Beeps Initialize I20 support Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled Enable USB devices...
  • Page 77 Code Beeps Test and initialize PS/2 mouse Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs.
  • Page 78 Code Chapter 4 Beeps Initialize notebook docking late Force check (optional) Extended checksum (optional) Redirect Int 15h to enable remote keyboard Redirect Int 13h to Memory Technologies Devices such as ROM, RAM, PCMCIA, and serial disk. Redirect Int 10h to enable remote serial video Re-map I/O and memory for PCMCIA Initialize digitizer and display message.

  • Page 79: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed.
  • Page 80 Power-Related Symptoms Symptom / Error Battery can’t be charged or discharged System hang during POST PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. PC Card cannot be inserted or ejected Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size.
  • Page 81 Power Management-Related Symptoms Symptom / Error The system doesn't resume from hibernation/ standby mode. The system doesn't resume from standby mode after opening the lid of the portable computer. Battery fuel gauge in Windows doesn’t go higher than 90%. System hangs intermittently. Peripheral-Related Symptoms Symptom / Error System configuration does not match the...
  • Page 82 Modem/LAN-Related Symptoms Symptom / Error Internal modem does not work correctly. Internal LAN does not work correctly NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 78. Chapter 4 Action in Sequence Phone cable...

  • Page 83: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the diagnostic test for the system board in loop mode at least 10 times.

  • Page 84: Undetermined Problems

    System Check” on page 64): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...

  • Page 85: Chapter 5 Jumper And Connector Locations

    Chapter 5 Jumper and Connector Locations Top View Chapter 5...

  • Page 86: Bottom View

    Bottom View Item CN18 Dock connector CN15 VGA connector CN14 RJ45+RJ11 Jack CN17, 16, 28 CN20 Mini card socket CN24 DDR(dual) Battery connector CN26 6 in 1 socket CN27 1394 standard CN23 to RTC connector CN25 to thermal fan connector to DC board connector KB FPC connector CN12...

  • Page 87: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 88: Exploded Diagram

    Exploded Diagram Chapter 6...
  • Page 89 Item List Item Top cover Keyboard lock Function lens TP button 4 way button Front cover IR lens Front button Charge lens VGA cap Keyboard SP mylar Touchpad Cable Touchpad board Top case keyboard Gasket Top mylar Touchpad kapton Top case KB al foil Screw M2X4-I TP mylar TP kapton...
  • Page 90 Item List Item USB mesh Base flow mylar Base rubber foot F Base mesh Screw M2X4-I RAM door Fixed screw M2.5 Description Q’ty Item Description Q’ty Chapter 6...

  • Page 91: Fru List

    ZL8 MODEM 56K(MDC) EU ZC1 FOX BLUETOOTH(T60H928.01) ZC1 W/L 3945ABG MOW2 ZC1 W/L 3945ABG MOW1 ZC1 W/L 3945ABG ROW S/ ZC1 W/L 3945BG S/P ZH2 BUTTON BOARD S/P ZH2 TOUCH PAD BOARD ACER PART NO. AP.06501.010 AP.06503.013 BT.00603.003 BT.00605.001 BT.00303.002 BT.00305.001 54.TAKV7.001 54.TAXV7.001 KI.GLN01.002...
  • Page 92 ET2S POWER CORD SPARE PART-DANISH ZL3E POWER CORD S/P- PA2 ADP+POWER CORD(3P 90W W/FPC)S/P ZL3E POWER CORD S/P- ZC1 POWER CORD-US EU EW1 POWER CODE (CH) ASSY (8 IN 1) S/P ACER PART NO. 55.TATV7.003 55.TATV7.004 50.T74V7.001 50.T74V7.002 50.T74V7.003 50.T74V7.004 27.A50V7.001 27.A50V7.003 27.A99V7.004...
  • Page 93 ZH2 RAM DOOR S/P ZH2 WIRELESS ANTENNA ZH1 KME COMBO ASSY S/ ZH1 LITE-ON COMBO ASSY S/P ZH1 LITE-ON DVD DUAL(D- L) ASSY S/P ZH1 KME DVD DUAL (D-L) ASSY S/P ACER PART NO. 27.TATV7.005 60.TATV7.001 60.TATV7.002 42.T74V7.001 42.T74V7.002 42.TATV7.001 50.TATV7.001 KO.02406.014 KO.02409.014...
  • Page 94 ZH1 HDD DOOR S/P ZH2 K/B MODULE(NORWEGIAN) S/ ZH2 K/B MODULE(HEBREW) S/P ZH2 K/B MODULE(PORTUGUESE) ZH2 K/B MODULE(SWISS) ZH2 K/B MODULE(UI) S/P ZH2 K/B MODULE(ARAB- EN) S/P ACER PART NO. KU.00804.026 50.T74V7.101 KH.10001.005 KH.10007.005 KH.12001.015 KH.12007.007 KH.12001.016 KH.12001.025 KH.12004.003 KH.08001.015 KH.08007.015...
  • Page 95 ZH2 K/B MODULE(CHINA) ZH2 K/B MODULE(DUTCH) ZH2 K/B MODULE(POLAND) S/P ZH2 K/B MODULE(LA) S/P ZH2 K/B MODULE(KOREAN) S/P ZH2 K/B MODULE(ICELAND) S/P ZH2 12.1 LCD W/ CCD(GLARE) ASSY S/P ACER PART NO. KB.T7407.001 KB.T7407.017 KB.T7407.019 KB.T7407.020 KB.T7407.007 KB.T7407.006 KB.T7407.008 KB.T7407.005 KB.T7407.013 KB.T7407.012 KB.T7407.018...
  • Page 96 ZH2 CABLE ASSY AUO WXGA S/P ZH2 HINGE-BKT-L (AU) S/P ZH2 HINGE-BKT-R(AU) S/P ZH2 LCD COVER W/ PRECOAT/CCD ASSY S/P ZH2 LCD BEZEL ASSY S/P ZH2 LCD CCD FRONT CASE ASSY S/P ACER PART NO. LK.12105.003 LK.12109.002 LK.1210D.007 19.TATV7.001 50.TATV7.002 33.TATV7.001 33.TATV7.002 60.TATV7.003 60.TATV7.004...
  • Page 97 "ZH2 LCD CABLE AU 12.1"" W/O CCD S/P" ZH2 HINGE-BKT-L (AU) S/P ZH2 HINGE-BKT-R(AU) S/P ZH2 LCD COVER W/O CCD ASSY S/P "ZH1 12"" LCD BEZEL W/ LOG S/P" ACER PART NO. 6M.TATV7.002 LK.12105.004 LK.12109.001 LK.1210D.006 19.TATV7.001 50.TATV7.002 33.TATV7.001 33.TATV7.002 60.TATV7.003...
  • Page 98 ASSY(Y1.83,SA,MC,G) S/P" "ZH2 MB ASSY(Y2.16,7A,MC,G) S/P" ZB1 RAM DDRII5 256M INF ZB1 RAM DDRII5 256M NANYA S/P ZB1 RAM DDRII 533 256MB HYNIX S/P RAM(512M)HYS64T64020H DL-3.7-A S/P ACER PART NO. 6M.TATV7.004 LK.12105.004 LK.12109.001 LK.1210D.006 19.TATV7.001 50.TATV7.003 33.TATV7.001 33.TATV7.002 60.TATV7.005 60.TATV7.006 LB.TAT06.001...
  • Page 99 ET2S SCREW MS2.0X4.0 SPARE PART S/P EI2 SCREW M2.0*2.5- I(NI)(NYLOK) KIT S/P SCREW M2.0*5- I(BNI)(NYLOK)D4 T0. SCREW M2.0*7.0- I(NI)(NYLOK) "SCREW M3.0*3.8(I)-NIH- J(4.6,0.3)" SCREW M2.5*6.0- I(NI)(NYLOK) ACER PART NO. KN.51203.023 KN.5120B.015 KN.5120G.005 60.TATV7.007 23.TATV7.001 47.TATV7.001 47.TATV7.002 47.TATV7.003 47.TATV7.004 86.A03V7.018 86.TADV7.001 86.TATV7.001 86.TATV7.002...

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