Table of Contents
Troubleshooting
Related Manuals for Lenovo V110-15IKB
Summary of Contents for Lenovo V110-15IKB
- Page 1 Lenovo V110-15IKB User Guide Read the safety notices and important tips in the Read the safety notices and important tips in the included manuals before using your computer. included manuals before using your computer.
- Page 2 Notes • Before using the product, be sure to read Lenovo Safety and General Information Guide first. • The latest electronic compliance and environmental information are available from the Lenovo compliance information Web sites. ‐ To view compliance information go to: http://www.lenovo.com/compliance. ‐ To download environmental information go to: http://www.lenovo.com/ecodeclaration. ® • Some instructions in this guide may assume that you are using Windows 7 or ® Windows 10. If you are using another Windows operating system, some operations may be slightly different. If you are using other operating systems, some operations may not apply to you. • The features described in this guide are common to most models. Some features may not be available on your computer or your computer may include features that are not described in this user guide. • The illustrations in this manual may differ from the actual product. Please refer to the actual product. Regulatory Notice • For details, refer to Guides & Manuals at http://support.lenovo.com. First Edition (April 2017) © Copyright Lenovo 2017. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS‐35F‐05925.
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Page 3: Table Of Contents
Contents Chapter 1. Getting to know your computer ......... 1 Top view ........................ 1 Left‐side view ...................... 6 Right‐side view ...................... 8 Front view ........................ 10 Bottom view ...................... 14 Chapter 2. Starting to use Windows ..........15 Configuring the operating system for the first time .......... 15 Operating system interfaces .................. 15 Putting the computer to sleep or shutting it down .......... 19 Connecting to a wireless network ................ 21 Get help from Windows .................. 22 Chapter 3. Recovery system ............... 23 Push‐button reset ... -
Page 5: Chapter 1. Getting To Know Your Computer
Chapter 1. Getting to know your computer Top view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Note: The dashed areas indicate parts that are not visible externally. - Page 6 Chapter 1. Getting to know your computer a Integrated Use the camera for video communication. camera b Built-in Capture sound which can be used for video conferencing, voice narration, or audio recording. microphone c Wireless LAN Connect to a wireless LAN adapter to send and receive wireless radio signals. antennas d Computer display The LCD display with LED backlight provides brilliant visual output. e Power button Press this button to turn on the computer. f Touch pad The touch pad functions as a conventional mouse. Touch pad: To move the pointer on the screen, slide your fingertip over the pad in the direction in which you want the pointer to move. Touch pad buttons: The functions of the left/right side correspond to those of the left/right mouse button on a conventional mouse.
- Page 7 Chapter 1. Getting to know your computer Using the keyboard Your computer has number keys and function keys and may also have a numeric keypad incorporated into its standard keyboard. Numeric keypad The keyboard has a separate numeric keypad. To enable or disable the numeric keypad, press the Num Lock key.
- Page 8 Chapter 1. Getting to know your computer Using the keyboard Hotkeys You can access certain system settings quickly by pressing the appropriate hotkeys. Enables/disables airplane Mutes/unmutes the sound. mode. Decreases the volume Enables/disables camera. level. Locks/unlocks the LCD Increases the volume level. screen. Enables the external Enables/disables projector or dangles the microphone. external display. Decreases the display Refreshes page. brightness until the LCD backlight is turned off. Enables/disables the touch Increases display pad. brightness. Play/pause the current Stop the current video video (audio). (audio). Fast backward when ...
- Page 9 Chapter 1. Getting to know your computer Note: If you changed the Hotkey Mode from Enabled to Disabled in the BIOS setup utility, you will need to press the Fn key in combination with the appropriate hotkey.
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Page 10: Left-Side View
Chapter 1. Getting to know your computer Left-side view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - a AC power Connects to the AC power adapter. - Page 11 Chapter 1. Getting to know your computer Connecting USB devices You can connect a USB device to your computer by inserting its USB plug (Type A) into the USB port on your computer. The first time you plug a USB device into a particular USB port on your computer, Windows automatically installs a driver for that device. After the driver has been installed, you can disconnect and reconnect the device without performing any additional steps. Note: Typically, Windows detects a new device after it has been connected, and then installs the driver automatically. However, some devices may require you to install the driver before connecting. Check the documentation provided by the device’s manufacturer before connecting the device. Before disconnecting a USB storage device, make sure your computer has finished transferring data to that device. Click the Safely Remove Hardware and Eject Media icon in the Windows notification area to remove the device before disconnecting. Note: If your USB device uses a power cord, connect the device to a power source before connecting it. Otherwise, the device may not be recognized.
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Page 12: Right-Side View
Chapter 1. Getting to know your computer Right-side view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - a Novo button When the computer is off, press this button to start the ... - Page 13 Chapter 1. Getting to know your computer c Kensington Mini For attaching a Kensington MiniSaver Mobile (or Security slot compatible) lock. Attach a security lock (not supplied) here to help protect your computer from theft and unauthorized use. You can attach a security lock to your computer to help prevent it from being removed without your permission. For details on installing the security lock, please refer to the instructions shipped with the security lock that you have purchased. Notes: • Lock is not supplied. When purchasing a lock, choose one that utilizes the Cleat locking mechanism and verify its compatibility with the slot before purchase. A lock utilizing the T‐Bar locking mechanism is not compatible with the Kensington Mini Security slot. • Before purchasing any security product, verify that it is compatible with this type of security keyhole. • You are responsible for evaluating, selecting, and implementing the locking devices and security features. Lenovo offers no comment, judgment, or warranty regarding the function, quality, or performance of locking devices and security features. d Optical disc drive Reads/Burns optical discs. Note: Some models are supplied with a dummy optical disc drive.
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Page 14: Front View
Chapter 1. Getting to know your computer Front view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - a Memory card slot Insert memory cards (not supplied) here. - Page 15 Chapter 1. Getting to know your computer b System status Battery/Charging status indicator Hard disk drive indicator indicators AC power System Indicator Indicator adapter Meaning status status status Solid light The battery has between 1% amber and 5% charge. Solid amber The battery has between 5% working and 20% charge. Solid green The battery has more than Disconnected 20% charge. Blinking The battery has between 1% amber and 20% charge. Sleep Blinking ...
- Page 16 Chapter 1. Getting to know your computer AC power System Indicator Indicator adapter Meaning status status status Hard disk ‐‐ ‐‐ The hard disk drive is reading or writing data. drive Attention: indicator • When the indicator is on, do not put the computer into sleep mode or turn off the computer. • When the indicator is on, do not move the computer. Sudden physical shock might cause hard disk drive errors.
- Page 17 Chapter 1. Getting to know your computer Using memory cards (not supplied) Your computer supports the following types of memory cards: • Secure Digital (SD) card • Secure Digital High Capacity (SDHC) card • SD eXtended Capacity (SDXC) card • MultiMediaCard (MMC) Notes: • Insert only one card in the slot at a time. • This card reader does not support SDIO devices (e.g., SDIO Bluetooth, etc.). Inserting a memory card Insert the memory card until it touches the bottom of the slot. Removing a memory card Gently pull the memory card out of the memory card slot. Note: Before removing the memory card, disable it by using the Windows safely remove hardware and eject media utility to avoid data corruption.
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Page 18: Bottom View
Chapter 1. Getting to know your computer Bottom view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - a Speakers Provide audio output. -
Page 19: Chapter 2. Starting To Use Windows
Chapter 2. Starting to use Windows Configuring the operating system for the first time - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - You may need to configure the operating system when it is first used. The ... - Page 20 Chapter 2. Starting to use Windows The power button is on the Start menu, click it you can choose to shut down or restart the computer, or put the computer into sleep mode. Through the Start menu, you can locate all the installed apps or view the frequently used apps.
- Page 21 Chapter 2. Starting to use Windows The ACTION CENTER Select the ACTION CENTER icon on the taskbar and the ACTION CENTER is displayed. From the ACTION CENTER, you can examine important notifications from Windows and your apps. Moreover, you can change common settings quickly. Task View in taskbar In Windows 10, you can add a new desktop and switch between different desktops. To add a new desktop, do the following: • Click the Task View icon in the taskbar area.
- Page 22 Chapter 2. Starting to use Windows • Click New desktop. To switch between desktops, click the Task View icon , then select your desired desktop.
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Page 23: Putting The Computer To Sleep Or Shutting It Down
Chapter 2. Starting to use Windows Putting the computer to sleep or shutting it down - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - When you have finished working with your computer, you can put it to sleep ... - Page 24 Chapter 2. Starting to use Windows Shutting down the computer If you are not going to use your computer for a long time, shut it down. To shut down your computer, do one of the following: • For the Windows 7 operating system: Click Start Shut down • For the Windows 10 operating system: Move the cursor to the lower‐left corner, and then select the Start button. Select Power Shut down. • Right‐click the Start button in the lower‐left corner and select Shut down or sign out Shut down.
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Page 25: Connecting To A Wireless Network
Chapter 2. Starting to use Windows Connecting to a wireless network - - - - - - - - - - - - - - - - - - - - - - - - - - - Enabling wireless connection To enable wireless functions, do one of the following: •... -
Page 26: Get Help From Windows
Chapter 2. Starting to use Windows Get help from Windows - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - If you have a problem with the operating system, see the Windows Get ... -
Page 27: Chapter 3. Recovery System
Push‐button reset is a built‐in recovery tool that enables users to restore their operating system to its original state. This preserves their data and important customizations, without the need to back up their data in advance. The following Push‐button reset features are available to users from multiple locations within Windows: Refreshing the computer Fixes software problems by reinstalling the factory default configuration. This preserves the user’s data, important settings, and any Windows Store apps previously purchased from the Windows Store. Resetting the computer Prepares the computer for recycling or transfer of ownership. This reinstalls the factory default configuration and returns all user data and applications to the state of their original Out‐of‐Box Experience (OOBE). Using Push-button reset Push‐button reset can be launched using one of the following methods: • Novo button: ‐ Shut down the computer and wait at least five seconds. Press the Novo button and then select System Recovery. • Settings: ‐ Settings Update & security Recovery Advanced startup select Restart now. For more instructions, see the Windows Help and Support file on your computer. When I purchased my computer, it included a copy of Windows. How can I determine whether the copy of Windows is preinstalled by Lenovo? On the outside of the sales package of your computer, you should find a label containing configuration information for your computer. Check the printed string next to OS. If it contains Windows or WIN, the copy of Windows was preinstalled by Lenovo. - Page 28 Chapter 3. Recovery system I uninstalled a preinstalled software, but there is no significant increase in the free drive space. The copy of Windows running on your computer may be Compact technology enabled. For computers with Compact technology enabled Windows, the majority of files needed for preinstalled software are installed on the Recovery Partition and won’t be deleted through normal uninstallation. How can I determine whether the Windows running on my computer is Compact technology enabled? Compact technology is normally enabled on copies of Windows 10 Update running on SSD (or eMMC) ‐only computer models. To check your computer, 1 Right‐click the Start button in the lower‐left corner and select Disk Management. 2 The Disk Management program starts. If Wim Boot is labeled on the Windows partition (as illustrated), Compact technology is enabled on your copy of Windows. Where can I find drivers for the various hardware devices of my computer? If your computer is preinstalled with a Windows operating system, first check the installation program on the D partition of your hard disk (for select models, on the C partition). If you cannot find the drivers for all the hardware devices that you need there, download the drivers from the Lenovo consumer support website. Note: The Lenovo support Web site contains the latest drivers.
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Page 29: Chapter 4. Troubleshooting
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - This section lists frequently asked questions by category. Finding information What safety precautions should I follow when using my computer? The Lenovo Safety and General Information Guide which came with your computer contains safety precautions for using your computer. Read and follow all the precautions when using your computer. Where can I find the hardware specifications for my computer? You can find hardware specification for your computer on the printed ... - Page 30 Chapter 4. Troubleshooting BIOS setup utility What is the BIOS setup utility? The BIOS setup utility is ROM‐based software. It displays basic computer information and provides options for setting boot devices, security, hardware mode, and other preferences. How can I start the BIOS setup utility? To start the BIOS setup utility: 1 Shut down the computer. 2 Press the Novo button and then select BIOS Setup. How can I change the boot mode? There are two boot modes: UEFI and Legacy Support. To change the boot mode, start the BIOS setup utility and set boot mode to UEFI or Legacy Support on the boot menu. When do I need to change the boot mode? The default boot mode for your computer is UEFI mode. If you need to install a legacy operating system, such as Windows, Linux or Dos, etc (that is, any operating system before Windows 8) on your computer, you must change the boot mode to Legacy Support. The legacy operating system, such as Windows, Linux or Dos, etc cannot be installed if you donʹt change the boot mode. Getting help How can I contact the customer support center? See “Chapter 3. Getting help and service” of Lenovo Safety and General Information Guide.
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Page 31: Troubleshooting
‐ Press F9 ( ) to confirm whether the backlight of the LCD screen has been turned off. Sleep problems The critical low-battery • The battery power is getting low. Connect the AC error message appears, power adapter to the computer. and the computer immediately turns off. • Make sure that: The computer enters sleep mode immediately after ‐ The battery is charged. Power-on. ‐ The operating temperature is within the acceptable range. See “Chapter 2. Use and care Information” in the Lenovo Safety and General Information Guide. Note: If the battery is charged and the temperature is within range, have the computer serviced. - Page 32 Chapter 4. Troubleshooting • If your computer is in sleep mode, connect the AC The computer does not return from sleep mode and power adapter to the computer, then press the the computer does not Windows button or the Power button. work. • If the system still does not return from sleep mode, your system has stopped responding, and you cannot turn off the computer; reset the computer. Unsaved data may be lost. To reset the computer, press and hold the Power button for eight seconds or more. If the computer still does not reset, remove the AC power adapter. Display panel problems The screen is blank. • Do the following: ‐ If you are using the AC power adapter or the battery, and the battery status indicator is on, press ...
- Page 33 Chapter 4. Troubleshooting Battery problems Your computer shuts down • Recharge the battery. before the battery status indicator shows empty. -or- Your computer operates after the battery status indicator shows empty. Other problems Your computer does not • To turn off your computer, press and hold the Power button for eight seconds or more. If the computer still respond. does not respond, remove the AC power adapter. •...
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Page 34: Appendix A. Cru Instructions
Appendix A. CRU instructions Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer. If a CRU is determined to be defective during the warranty period, a replacement CRU will be provided to the customer. Customers are responsible for installing the self‐service CRUs for this product. Customers also can install optional‐service CRUs, which might require some technical skills or tools, or request that a technician install the optional‐service CRU under the terms of the applicable warranty service type for your country or region. Notes: • The illustrations used in this chapter are of the Lenovo V110‐14AST, unless otherwise stated. • The illustrations in this manual might differ from the actual product. Please refer to the actual product. • The CRU service is only applicable to certain countries. -
Page 35: Replacing The Optical Drive
Appendix A. CRU instructions Replacing the optical drive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - To replace the optical drive, do the following: 1 Turn off the computer. Disconnect the AC power adapter and all cables ... - Page 36 Appendix A. CRU instructions 4 Gently pull the optical drive out from its cavity b. 5 Insert a new optical drive and tighten the screw to secure the drive. 6 Turn the computer over again. 7 Connect the AC power adapter and the cables to the computer.
- Page 37 Appendix A. CRU instructions The following table provides a list of CRUs for your computer, and informs you of where to find replacement instructions. Self‐service CRUs Safety, Warranty, and User Guide Setup Guide AC power adapter × Power cord × Optical drive ×...
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Page 38: Trademarks
Trademarks The following terms are trademarks or registered trademarks of Lenovo in the United States, other countries, or both. Lenovo OneKey Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Other company, products, or service names may be trademarks or service marks of others. - Page 39 en-US Rev. RP01...