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Epson WorkForce WF-7830 Series User Manual
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Epson WorkForce WF-7830 Series User Manual

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Table of Contents

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User's Guide
Printing
Copying
Scanning
Faxing
Maintaining the Printer
Solving Problems
NPD6169-00 EN

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Table of Contents
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Summary of Contents for Epson WorkForce WF-7830 Series

  • Page 1 User's Guide Printing Copying Scanning Faxing Maintaining the Printer Solving Problems NPD6169-00 EN...

  • Page 2: Table Of Contents

    Protecting Your Personal Information... 16 Registering to Epson Connect Service from the Control Panel......74...
  • Page 3 Multi-Page:......83 Receiving Faxes by Making a Phone Call..108 Original Type:.
  • Page 4 Cannot Print......145 Changing the Wi-Fi Direct (Simple AP) Settings Such as the SSID....244 Cannot Start Scanning.
  • Page 5 Technical Support Web Site....370 Contacting Epson Support....370 Before Contacting Epson.
  • Page 6 Guide to This Manual Introduction to the Manuals......... . . 7 Searching for Information.

  • Page 7: Guide To This Manual

    Searching for Information Introduction to the Manuals The following manuals are supplied with your Epson printer. As well as the manuals, check the various types of help information available from the printer itself or from the Epson software applications. ❏ Important Safety Instructions (paper manual) Provides you with instructions to ensure the safe use of this printer.

  • Page 8: Printing Only The Pages You Need

    Guide to This Manual > > About This Manual Marks and Symbols ❏ Mac OS: Hold down the command key, and then press ←. Printing Only the Pages You Need You can extract and print only the pages you need. Click Print in the File menu, and then specify the pages you want to print in Pages in Pages to Print.

  • Page 9: Notes On Screenshots And Illustrations

    Guide to This Manual > > About This Manual Operating System References Related Information & Links to related sections. Notes on Screenshots and Illustrations ❏ Screenshots of the printer driver are from Windows 10 or macOS High Sierra. The content displayed on the screens varies depending on the model and situation.

  • Page 10: Trademarks

    EPSON EXCEED YOUR VISION or EXCEED YOUR VISION is a trademark of Seiko Epson Corporation. ❏ Epson Scan 2 software is based in part on the work of the Independent JPEG Group. ❏ libtiff Copyright © 1988-1997 Sam Leffler Copyright ©...
  • Page 11 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)

  • Page 12: Important Instructions

    Important Instructions Safety Instructions..........13 Printer Advisories and Warnings.

  • Page 13: Safety Instructions

    ❏ Some of the symbols used on your printer are to ensure safety and proper use of the printer. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols ❏ Use only the power cord supplied with the printer and do not use the cord with any other equipment. Use of other cords with this printer or the use of the supplied power cord with other equipment may result in fire or electric shock.

  • Page 14: Safety Instructions For Ink

    Important Instructions > > Printer Advisories and Warnings Advisories and Warnings for Setting Up the Printer Safety Instructions for Ink ❏ Be careful when you handle used ink cartridges, as there may be some ink around the ink supply port. ❏...

  • Page 15: Advisories And Warnings For Using The Printer

    Important Instructions > > … Printer Advisories and Warnings Advisories and Warnings for Using the Printer with ❏ Avoid places subject to rapid changes in temperature and humidity. Also, keep the printer away from direct sunlight, strong light, or heat sources. Related Information “Installation Location and Space”...

  • Page 16: Advisories And Warnings For Transporting Or Storing The Printer

    Important Instructions > Protecting Your Personal Information Advisories and Warnings for Transporting or Storing the Printer ❏ When storing or transporting the printer, avoid tilting it, placing it vertically, or turning it upside down; otherwise ink may leak. ❏ Before transporting the printer, make sure that the print head is in the home (far right) position. Protecting Your Personal Information When you give the printer to someone else or dispose of it, erase all the personal information stored in the printer's memory by selecting Settings >...

  • Page 17: Part Names And Functions

    Part Names and Functions Front............18 Inside.

  • Page 18: Front

    Part Names and Functions > Front Front ADF (Automatic Document Feeder) cover Open when removing jammed originals in the ADF. ADF edge guide Feeds originals straight into the printer. Slide to the edge of the originals. ADF input tray Feeds originals automatically. ADF document support Supports originals larger than legal size paper.
  • Page 19 Part Names and Functions > Front Edge guide Feeds the paper straight into the printer. Slide to the edges of the paper. Paper cassette Loads paper. Paper cassette cover Prevents foreign substance from entering the paper cassette. This cover can be attached to paper cassette 1 and 2. Attach it to cover the paper cassette that is extended to load paper larger than A4-size.

  • Page 20: Inside

    Part Names and Functions > Inside Inside Maintenance box cover Open when replacing the maintenance box. The maintenance box is a container that collects a very small amount of surplus ink during cleaning or printing. Scanner unit Scans placed originals. Open to remove jammed paper. This unit should usually be kept closed.

  • Page 21: Rear

    Part Names and Functions > Rear Rear Rear cover Remove when removing jammed paper. AC inlet Connects the power cord. LINE port Connects a phone line. USB port Connects a USB cable to connect with a computer. LAN port Connects a LAN cable. EXT.

  • Page 22: Guide To The Control Panel

    Guide to the Control Panel Control Panel........... . . 23 Home Screen Configuration.

  • Page 23: Control Panel

    Guide to the Control Panel > Control Panel Control Panel Turns the printer on or off. Unplug the power cable after checking that the power light is off. Stores the output tray. Displays the Network Connection Settings screen. Tap the icon to check and change the current settings . Displays the Device Sound Settings screen.

  • Page 24: Home Screen Configuration

    Guide to the Control Panel > Home Screen Configuration Home Screen Configuration Stores the output tray. Displays the network connection status. See the following for more details. “Guide to the Network Icon” on page 25 Displays the Device Sound Settings screen. You can set Mute and Quiet Mode. You can also access the Sound menu from this screen.

  • Page 25: Guide To The Network Icon

    Guide to the Control Panel > > Home Screen Configuration Guide to the Network Icon Displays each menu. ❏ Copy Allows you to copy documents. ❏ Scan Allows you to scan documents and save them to a computer. ❏ Fax Allows you to send faxes.

  • Page 26: Menu Screen Configuration

    Guide to the Control Panel > Menu Screen Configuration Menu Screen Configuration Returns to the previous screen. Switches the list of settings using the tabs. The Advanced Settings tab displays other items that you can set as necessary. Displays the list of setting items. When is displayed, you can view additional information by selecting the icon.

  • Page 27: Entering Characters

    Guide to the Control Panel > Viewing Animations Entering Characters You can enter characters and symbols by using on-screen keyboard when you make network settings and so on. Indicates the character count. Moves the cursor to the input position. Switches between upper case and lower case. Switches the character type.
  • Page 28 Guide to the Control Panel > Viewing Animations ❏ Select How To at the bottom of the operation screen: Displays the context-sensitive animation.

  • Page 29: Loading Paper

    Loading Paper Paper Handling Precautions......... . 30 Paper Size and Type Settings.

  • Page 30: Paper Handling Precautions

    Paper Handling Precautions ❏ Read the instruction sheets supplied with the paper. ❏ To achieve high-quality printouts with genuine Epson paper, use the paper in the environment stated on the sheets supplied with the paper. ❏ Fan and align the edges of the paper before loading. Do not fan or curl photo paper. Doing so may damage the printable side.

  • Page 31: List Of Paper Type

    Media Type Control Panel Printer Driver Epson Business Paper Plain paper Plain paper Epson Bright White Ink Jet Paper Epson Bright White Paper Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy Epson Premium Glossy Photo Paper Prem. Glossy...

  • Page 32: Loading Pre-Punched Paper

    Loading Paper > > Loading Paper Loading Pre-punched Paper Select , and then select How To > Load paper. Select the paper type and paper source you want to use to display the animations. Select Finish to close the animation screen. Loading Pre-punched Paper Load a single sheet of pre-punched paper in the paper cassette.

  • Page 33: Loading Long Papers

    Loading Paper > > Loading Paper Loading Long Papers Loading Long Papers Select User-Defined as the paper size setting. ❏ Make sure the end of the paper is cut perpendicularly. A diagonal cut may cause paper feed problems. ❏ Do not touch paper that is being fed or ejected. It could injure your hand or cause print quality to decline.

  • Page 34: Placing Originals

    Placing Originals Placing Originals..........35 Originals that are not Supported by the ADF.

  • Page 35: Placing Originals

    Placing Originals > Placing Originals Placing Originals Place originals on the scanner glass or the ADF. You can place multiple originals in the ADF. If auto duplex scanning is available, you can scan both sides of the originals at the same time. See the link below for the specifications of the ADF. “ADF Specifications”...

  • Page 36: Originals That Are Not Supported By The Adf

    Placing Originals > Originals that are not Supported by the ADF When using the ADF Important: ❏ Do not load originals above the line just under the triangle symbol inside the ADF edge guide. ❏ Do not add originals while scanning. Related Information “Originals that are not Supported by the ADF”...

  • Page 37: Printing

    Printing Printing Documents..........38 Printing on Envelopes.

  • Page 38: Printing Documents

    Printing > > Printing Documents Printing from a Computer - Windows Printing Documents Printing from a Computer - Windows Printing Using Easy Settings Note: Operations may differ depending on the application. See the application's help for details. 1. Load paper in the printer. “Loading Paper”...
  • Page 39 Printing > > Printing Documents Printing from a Computer - Windows 6. Change the settings as necessary. See the menu options for the printer driver for details. Note: ❏ You can also see the online help for explanations of the setting items. Right-clicking an item displays Help. ❏...
  • Page 40 Printing > > Printing Documents Printing from a Computer - Windows Orientation: Select the orientation you want to use to print. Paper Type: Select the type of paper on which you print. Quality: Select the pint quality you want to use for printing. Available settings depend on the paper type you select.
  • Page 41 Printing > > Printing Documents Printing from a Computer - Windows Show Settings/Hide Settings: Displays a list of items currently set on the Main and More Options tabs. You can show or hide the current setting list screen. Restore Defaults: Return all settings to their factory default values.
  • Page 42 Printing > > Printing Documents Printing from a Computer - Windows Image Options. You can also enable Edge Smoothing, Fix Red-Eye, and print settings with reduced edge blurring. Watermark Features: Allows you to make settings for anti-copy patterns, watermarks, or headers and footers. Add/Delete: Allows you to add or remove any anti-copy patterns or watermarks that you want to use.
  • Page 43 Printing Documents Printing from a Computer - Windows EPSON Status Monitor 3: Opens the EPSON Status Monitor 3 window. Here you can confirm the status of the printer and the consumables. Monitoring Preferences: Allows you to make settings for items on the EPSON Status Monitor 3 window.
  • Page 44 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
  • Page 45 Printing > > Printing Documents Printing from a Computer - Windows 1. On the printer driver's Main tab, select the method of 2-Sided Printing. 2. Click Settings, make the appropriate settings, and then click OK. 3. Click Print Density, make the appropriate settings, and then click OK. When setting Print Density, you can adjust print density according to the document type.
  • Page 46 ❏ Depending on the paper and the data, ink may bleed through to the other side of the paper. ❏ You cannot perform manual 2-sided printing unless EPSON Status Monitor 3 is enabled. If EPSON Status Monitor 3 is disabled, access the printer driver window, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
  • Page 47 Printing > > Printing Documents Printing from a Computer - Windows Printing Several Pages on One Sheet You can print several pages of data on a single sheet of paper. Note: This feature is not available with borderless printing. 1. On the printer driver's Main tab, select 2-Up, 4-Up, 6-Up, 8-Up, 9-Up, or 16-Up as the Multi-Page setting. 2.
  • Page 48 Printing > > Printing Documents Printing from a Computer - Windows Printing to Fit the Paper Size Select the paper size you loaded in the printer as the Destination Paper Size setting. Note: This feature is not available with borderless printing. 1.
  • Page 49 Printing > > Printing Documents Printing from a Computer - Windows Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. 1. On the printer driver's More Options tab, select the document size from the Document Size setting. 2.
  • Page 50 Printing > > Printing Documents Printing from a Computer - Windows Note: This feature is not available with borderless printing. 1. On the printer driver's Main tab, select 2x1 Poster, 2x2 Poster, 3x3 Poster, or 4x4 Poster as the Multi-Page setting.
  • Page 51 Printing > > Printing Documents Printing from a Computer - Windows 1. Prepare Sheet 1 and Sheet 2. Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks. 2.
  • Page 52 Printing > > Printing Documents Printing from a Computer - Windows 3. Cut the taped sheets in two along the vertical red line through the alignment markers (this time, the line to the left of the cross marks). 4. Tape the sheets together from the back. 5.
  • Page 53 Printing > > Printing Documents Printing from a Computer - Windows 6. Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks. 7. Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks, and then temporarily tape them together from the back.
  • Page 54 Printing > > Printing Documents Printing from a Computer - Windows 8. Cut the taped sheets in two along the horizontal red line through the alignment markers (this time, the line above the cross marks). 9. Tape the sheets together from the back.
  • Page 55 Printing > > Printing Documents Printing from a Computer - Windows 10. Cut off the remaining margins along the outer guide. Printing with a Header and Footer You can print information such as a user name and printing date in headers or footers. 1.
  • Page 56 Printing > > Printing Documents Printing from a Computer - Windows 2. Settings, and then select the items you want to print. Note: ❏ To specify the first page number, select Page Number from the position you want to print in the header or footer, and then select the number in Starting number.
  • Page 57 Printing > > Printing Documents Printing from a Computer - Windows 3. Set the other items on the Main and More Options tabs as necessary, and then click OK. “Main Tab” on page 39 “More Options Tab” on page 41 4.
  • Page 58 Printing > > Printing Documents Printing from a Computer - Windows Printing Using the Color Universal Print Feature You can enhance the visibility of texts and images in printouts. Color Universal Print is only available when the following settings are selected. ❏...
  • Page 59 Printing > > Printing Documents Printing from a Computer - Windows Adjusting the Print Color You can adjust the colors used in the print job. These adjustments are not applied to the original data. PhotoEnhance produces sharper images and more vivid colors by automatically adjusting the contrast, saturation, and brightness of the original image data.
  • Page 60 You can print a bar code clearly and make it easy to scan. Only enable this feature if the bar code you printed cannot be scanned. You can use this feature under the following conditions. ❏ Paper Type: Plain paper, Letterhead, Recycled, Color, Preprinted, High Quality Plain Paper, Thick paper, Epson Photo Quality Ink Jet, Epson Matte, or Envelope ❏ Quality: Standard 1.

  • Page 61: Printing From A Computer - Mac Os

    Printing > > Printing Documents Printing from a Computer - Mac OS Printing from a Computer - Mac OS Printing Using Easy Settings Note: Operations and screens differ depending on the application. See the application's help for details. 1. Load paper in the printer . “Loading Paper”...
  • Page 62 Sierra (10.12), OS X El Capitan (10.11), OS X Yosemite (10.10), OS X Mavericks (10.9), OS X Mountain Lion (10.8), the Epson printer driver has not been installed correctly. Enable it from the following menu. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), remove the printer, and then add the printer again.
  • Page 63 Inverts an image to print as it would appear in a mirror. Menu Options for Color Matching ColorSync/EPSON Color Controls: Select the method for color adjustment. These options adjusts colors between the printer and the computer display to minimize the difference in color.
  • Page 64 Printing > > Printing Documents Printing from a Computer - Mac OS Menu Options for Print Settings Paper Source: Select the paper source from which the paper is fed. Select Auto Select to automatically select the paper source selected in the print settings on the printer. Media Type: Select the type of paper on which you print.
  • Page 65 Printing > > Printing Documents Printing from a Computer - Mac OS Adding Printing Presets for Easy Printing If you create your own preset of frequently used print settings on the printer driver, you can print easily by selecting the preset from the list. 1.
  • Page 66 Printing > > Printing Documents Printing from a Computer - Mac OS Note: ❏ This feature is not available with borderless printing. ❏ If you do not use paper that is suitable for 2-sided printing, the print quality may decline and paper jams may occur. “Paper for 2-Sided Printing”...
  • Page 67 Printing > > Printing Documents Printing from a Computer - Mac OS 2. Set the number of pages in Pages per Sheet, the Layout Direction (page order), and Border. “Menu Options for Layout” on page 62 3. Set the other items as necessary. 4.
  • Page 68 Printing > > Printing Documents Printing from a Computer - Mac OS Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage. 1. Select Print from the File menu or another command to access the print dialog. 2.

  • Page 69: Printing Documents From Smart Devices (Ios)

    1. Set up your printer for wireless printing. 2. If Epson Smart Panel is not installed, install it. “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 263 3. Connect your smart device to the wireless router.

  • Page 70: Printing Documents From Smart Devices (Android)

    1. Set up your printer for wireless printing. 2. If Epson Smart Panel is not installed, install it. “Application for Easily Operating the Printer from a Smart device (Epson Smart Panel)” on page 263 3. Connect your smart device to the wireless router.
  • Page 71 You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover an Epson printer that is connected to the same wireless network.

  • Page 72: Printing On Envelopes

    Printing > > Printing on Envelopes Printing on Envelopes from a Computer (Mac OS) Related Information “Loading Paper” on page 31 & Printing on Envelopes Printing on Envelopes from a Computer (Windows) 1. Load envelopes in the printer. “Loading Paper” on page 31 2.

  • Page 73: Printing Web Pages

    Printing Web Pages from Smart Devices Printing Web Pages Printing Web Pages from a Computer Epson Photo+ allows you to display web pages, crop the specified area, and then edit and print them. See the application’s help for details. Printing Web Pages from Smart Devices Note: Operations may differ depending on the device.

  • Page 74: Printing Using A Cloud Service

    Printing Using a Cloud Service By using Epson Connect service available on the Internet, you can print from your smartphone, tablet PC, or laptop, anytime and practically anywhere. To use this service, you need to register the user and the printer in Epson Connect.
  • Page 75 Printing Using a Cloud Service Registering to Epson Connect Service from the Control Panel 2. Select General Settings > Web Service Settings > Epson Connect Services > Unregister to print the registration sheet. 3. Follow the instructions on the registration sheet to register the printer.

  • Page 76: Copying

    Copying Available Copying Methods......... . . 77 Basic Menu Options for Copying.

  • Page 77: Available Copying Methods

    Copying > > Available Copying Methods Copying Originals Available Copying Methods Place the originals on the scanner glass or the ADF, and then select the Copy menu on the home screen. Copying Originals You can copy the originals of fixed size or custom size by color or monochrome. 1.

  • Page 78: Copying On 2-Sides

    Copying > > Available Copying Methods Copying by Enlarging or Reducing Copying on 2-Sides Copy multiple originals on both sides of the paper. 1. Place all originals face up in the ADF. Important: If you want to copy originals that are not supported by the ADF, use the scanner glass. “Originals that are not Supported by the ADF”...

  • Page 79: Copying Multiple Originals Onto One Sheet

    Copying > > Available Copying Methods Copying Multiple Originals onto One Sheet 3. Select the Advanced Settings tab, select Reduce/Enlarge. 4. Specify the amount of enlargement or reduction, and then select OK. 5. Tap on the Copy tab. Copying Multiple Originals onto One Sheet You can copy the multiple originals onto a single sheet.

  • Page 80: Copying In Page Order

    Copying > > Available Copying Methods Copying Originals Using Good Quality Note: You can also place the originals on the scanner glass. “Placing Originals” on page 35 2. Select Copy on the home screen. 3. Select the Advanced Settings tab, select Multi-Page, and then select 2-up or 4-up. 4.

  • Page 81: Copying Id Card

    Copying > > Available Copying Methods Copying Books 3. Select the Advanced Settings tab, and then enable Remove Shadow or Remove Punch Holes or adjust the image quality in Image Quality. 4. Specify the settings as necessary, and then select OK. 5.

  • Page 82: Basic Menu Options For Copying

    Copying > Advanced Menu Options for Copying 5. Tap on the Copy tab. Basic Menu Options for Copying Note: The items may not be available depending on other settings you made. Color Mode: Select whether to copy in color or in monochrome. ❏...

  • Page 83: Original Size

    Copying > Advanced Menu Options for Copying ❏ Auto Detects the scan area and automatically enlarges or reduces the original to fit to the paper size you selected. When there are white margins around the original, the white margins from the corner mark ( ) of the scanner glass are detected as the scan area, but the margins at the opposite side may be cropped.

  • Page 84: Orientation (Original)

    Copying > Advanced Menu Options for Copying ❏ Group (Same Pages) Copies the originals by page as a group. ❏ Collate (Page Order) Copies the originals collated in order and sorted into sets. Orientation (Original): Select the orientation of your original. Book →2Pages: Copies two facing pages of a booklet onto separate sheets of paper.

  • Page 85: Reduce To Fit Paper

    Copying > Advanced Menu Options for Copying Reduce to Fit Paper: Copies the scanned image at a smaller size than the Reduce/Enlarge value to fit within the paper size. If the Reduce/Enlarge value is larger than the paper size, data may be printed beyond the edges of the paper.

  • Page 86: Scanning

    Scanning Available Scanning Methods......... . 87 Scanning Originals to a Network Folder.

  • Page 87: Available Scanning Methods

    Scanning Directly from Smart Devices You can save scanned images directly to a smart device such as a smart phone or tablet by using the Epson Smart Panel application on the smart device. “Scanning Originals to a Smart Device” on page 98 Scanning Originals to a Network Folder Check the following before scanning.

  • Page 88: Destination Menu Options For Scanning To A Folder

    Scanning > > Scanning Originals to a Network Folder Scan Menu Options for Scanning to a Folder 2. Select Scan > Network Folder/FTP on the control panel. 3. Specify the destination. “Destination Menu Options for Scanning to a Folder” on page 88 Note: You can print the history of the folder in which documents are saved, by selecting 4.
  • Page 89 Scanning > > Scanning Originals to a Network Folder Scan Menu Options for Scanning to a Folder Scan Area: Select the scan area. To crop the white space around the text or image when scanning, select Auto Cropping. To scan at the maximum area of the scanner glass, select Max Area. ❏...

  • Page 90: Scanning Originals To An Email

    Scanning > Scanning Originals to an Email ❏ Center: Remove the shadows of the binding margin of the booklet. Remove Punch Holes: Remove the punch holes that appear in the scanned image. You can specify the area to erase the punch holes by entering a value in the box on the right.

  • Page 91: Recipient Menu Options For Scanning To An Email

    Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email Note: ❏ The number of recipients you selected is displayed on the right of the screen. You can send emails to up to 10 addresses and groups.
  • Page 92 Scanning > > Scanning Originals to an Email Scan Menu Options for Scanning to an Email Quality ❏ Resolution: Select the scanning resolution. ❏ Original Type: Select the type of your original. 2-Sided: Scan both sides of the original. ❏ Orientation (Original): Select the orientation of the original.

  • Page 93: Scanning Originals To A Computer

    ❏ Epson Scan 2 (application required to use the scanner feature) See the following to check for installed applications. Windows 10: Click the start button, and then check the Epson Software folder > Epson ScanSmart, and the EPSON folder > Epson Scan 2.

  • Page 94: Scanning Originals To The Cloud

    ❏ Scan Size: Select the scan size. ❏ Clear All Settings: Resets the scan settings to their defaults. 5. Tap When using Windows 7 or later, or OS X El Capitan or later: Epson ScanSmart automatically starts on your computer, and scanning starts. Note: ❏...

  • Page 95: Advanced Menu Options For Scanning To The Cloud

    Scanning > > Scanning Originals to the Cloud Advanced Menu Options for Scanning to the Cloud B&W/Color Select whether to scan in monochrome or in color. File Format: Select the format in which to save the scanned image. When you select PDF as the file format, select whether to save all originals as one file (multi-page) or save each original separately (single page).

  • Page 96: Scanning Using Wsd

    Scanning > > Scanning Using WSD Setting Up a WSD Port Clear All Settings Resets the scan settings to their defaults. Scanning Using WSD Note: ❏ This feature is only available for computers running Windows 10/Windows 8.1/Windows 8/Windows 7/Windows Vista. ❏...
  • Page 97 Note: The printer name you set on the network and model name (EPSON XXXXXX (XX-XXXX)) are displayed on the network screen. You can check the printer's name set on the network from the printer's control panel or by printing a network status sheet.

  • Page 98: Scanning Originals To A Smart Device

    Scanning Originals to a Smart Device Note: ❏ Before scanning, install Epson Smart Panel on your smart device. ❏ Epson Smart Panel screens are subject to change without notice. ❏ Epson Smart Panel contents may vary depending on the product.

  • Page 99: Faxing

    Faxing Before Using Fax Features......... . . 100 Overview of this Printer's Fax Features.

  • Page 100: Before Using Fax Features

    Faxing > > Overview of this Printer's Fax Features Feature: Sending Faxes Before Using Fax Features Check the following before you start using the fax features. ❏ The printer and the phone line, and (if necessary) the phone machine are connected correctly ❏...

  • Page 101: Feature: Receiving Faxes

    Faxing > > Overview of this Printer's Fax Features Feature: PC-FAX Send/Receive (Windows/Mac OS) Using Fax Send Settings when Sending a Fax You can use Fax Send Settings such as Direct Send (to send a large document stably) or Send Fax Later (to send a fax at a time you specified).

  • Page 102: Features: Various Fax Reports

    Faxing > > Overview of this Printer's Fax Features Features: Other Useful Features “Sending a Fax from a Computer” on page 114 PC-FAX Receive You can receive faxes on a computer. “Making Settings to Send and Receive Faxes on a Computer” on page 345 “Software for Faxing”...

  • Page 103: Sending Faxes Using The Printer

    Faxing > > Sending Faxes Using the Printer Selecting Recipients “Polling Receive:” on page 112 Sending Faxes Using the Printer You can send faxes by entering fax numbers for recipients on the printer's control panel. Note: When sending a fax in monochrome, you can preview the scanned image on the LCD screen before sending. 1.

  • Page 104: Various Ways Of Sending Faxes

    Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Selecting the recipients from the sent fax history Select Recent, and then select a recipient. Note: To delete recipients you entered, display the list of recipients by tapping on the field of a fax number or the number of recipients on the LCD screen, select the recipient from the list, and then select Remove.
  • Page 105 Faxing > > Sending Faxes Using the Printer Various Ways of Sending Faxes Sending Faxes Dialing from the External Phone Device You can send a fax by dialing using the connected telephone when you want to talk over the phone before sending a fax, or when the recipient's fax machine does not switch to the fax automatically.

  • Page 106: Receiving Faxes On The Printer

    Faxing > Receiving Faxes on the Printer 6. Select OK to apply the settings. You can also make settings such as the resolution and the sending method as necessary. 7. Send the fax. Note: You cannot send another fax until the fax has been sent at the specified time. If you want to send another one, you need to cancel the scheduled fax by selecting Fax on the home screen, and then deleting it.

  • Page 107: Receiving Incoming Faxes

    Faxing > > Receiving Faxes on the Printer Receiving Incoming Faxes When you want to check the status of the fax settings, print a Fax Settings List by selecting Fax > (More) > Fax Report > Fax Settings List. Receiving Incoming Faxes There are two options in Receive Mode.

  • Page 108: Receiving Faxes By Making A Phone Call

    Faxing > > Receiving Faxes on the Printer Receiving Faxes by Making a Phone Call Receiving Faxes With an External Phone Device A printer with an external phone device works as follows. ❏ When the answering machine answers within the number of rings set in Rings to Answer: - If the ringing is for a fax: The printer automatically switches to receive faxes.

  • Page 109: Viewing Received Faxes Saved In The Printer On The Lcd Screen

    Faxing > > Receiving Faxes on the Printer Viewing Received Faxes Saved in the Printer on the LCD Screen Viewing Received Faxes Saved in the Printer on the LCD Screen If you set up to save received faxes in the printer, you can view the contents and print as necessary. “Making Settings to Save Received Faxes”...

  • Page 110: Menu Options For Faxing

    Faxing > > Menu Options for Faxing Fax Settings Menu Options for Faxing Recipient Select the menus on the control panel as described below. Fax > Recipient Keypad: Manually enter a fax number. Contacts: Select a recipient from the contacts list. You can also add or edit a contact. Recent: Select a recipient from the sent fax history.
  • Page 111 Faxing > > Menu Options for Faxing Fax Settings ADF Continuous Scan: Sending faxes by placing originals one by one, or by placing originals by size, you can send them as one document at their original sizes. See the related information below on this topic. Original Size (Glass): Select the size and orientation of the original you placed on the scanner glass.

  • Page 112: More

    Faxing > > Menu Options for Faxing More Clear All Settings: Restores all settings in Scan Settings and Fax Send Settings to their defaults. Related Information “Sending Different Size Documents Using ADF (ADF Continuous Scan)” on page 106 & “Sending Many Pages of a Monochrome Document (Direct Send)” on page 105 &...

  • Page 113: Menu Options For Inbox

    Faxing > Menu Options for Inbox Related Information “Receiving Faxes by Polling (Polling Receive)” on page 108 & Menu Options for Inbox You can access the Inbox where the received faxes are stored by tapping this icon. When there are received faxes that have not been read, the number of unread documents is displayed on the Open Inbox (XX Unread) (Inbox Menu)

  • Page 114: Using Other Faxing Features

    Faxing > Sending a Fax from a Computer ❏ : Moves the screen in the direction of the arrows. ❏ : Moves to the previous or the next page. To hide the operation icons, tap anywhere on the preview screen except for the icons. Tap again to display the icons.

  • Page 115: Sending Documents Created Using An Application (Windows)

    “Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 264 “Application for Sending Faxes (PC-FAX Driver)” on page 265 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).
  • Page 116 Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Windows) 8. Specify a recipient. ❏ Selecting a recipient (name, fax number and so on) from PC-FAX Phone Book: If the recipient is saved in the phone book, do the steps below. Click the PC-FAX Phone Book tab.

  • Page 117: Sending Documents Created Using An Application (Mac Os)

    Faxing > > Sending a Fax from a Computer Sending Documents Created Using an Application (Mac OS) ❏ When you have selected Attach a cover sheet checkbox, specify the content of the cover sheet in the Cover Sheet Settings window. Select a cover sheet from samples in the Cover Sheet list.

  • Page 118: Receiving Faxes On A Computer

    Faxing > Receiving Faxes on a Computer 4. Make settings for each item. ❏ Specify 1 in Number of copies. Even if you specify 2 or more, only 1 copy is sent. ❏ You can send up to 100 pages in one fax transmission. Note: The page size of documents you can send is the same as the paper size you can fax from the printer.

  • Page 119: Checking For New Faxes (Windows)

    “Application for Configuring Fax Operations and Sending Faxes (FAX Utility)” on page 264 “Application for Sending Faxes (PC-FAX Driver)” on page 265 ❏ If the FAX Utility is not installed, install the FAX Utility using the EPSON Software Updater (application for updating software).

  • Page 120: Checking For New Faxes (Mac Os)

    Faxing > > Receiving Faxes on a Computer Checking for New Faxes (Mac OS) 2. Right-click the icon, and then click View Receiving Fax Record. The Receiving Fax Record screen is displayed. 3. Check the date and the sender in the list, and then open the received file as a PDF. Note: ❏...

  • Page 121: Canceling The Feature That Saves Incoming Faxes To The Computer

    Faxing > > Receiving Faxes on a Computer Canceling the Feature that Saves Incoming Faxes to the Computer Open the Received Fax Folder from Received Fax Monitor (Mac OS) You can open the save folder from the computer specified to receive faxes when selecting "Save" (save faxes on this computer).

  • Page 122: Maintaining The Printer

    Maintaining the Printer Checking the Status of Consumables........123 Improving Print, Copy, Scan, and Fax Quality.

  • Page 123: Checking The Status Of Consumables

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Adjusting the Print Quality Checking the Status of Consumables You can check the approximate ink levels and the approximate service life of the maintenance box from the printer's control panel. Select Settings > Supply Status. Note: ❏...

  • Page 124: Checking And Cleaning The Print Head

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Checking and Cleaning the Print Head 5. Follow the on-screen instructions to print the patterns for print head alignment, and then align the print head. ❏ This pattern allows you to perform alignment if your printouts look blurry. Find and select the number for the most solid pattern.
  • Page 125 We recommend turning off the printer by using the button. If print quality has still not improved, contact Epson support. ❏ To prevent the print head from drying out, do not unplug the printer while the power is on.

  • Page 126: Preventing Nozzle Clogging

    Maintaining the Printer > > … Improving Print, Copy, Scan, and Fax Quality Cleaning the Scanner Glass and Doc Preventing nozzle clogging Always use the power button when turning the printer on and off. Check that the power light is off before you disconnect the power cord. The ink itself can dry out if it is not covered.
  • Page 127 Maintaining the Printer > > … Improving Print, Copy, Scan, and Fax Quality Cleaning the Scanner Glass and Doc ❏ When copies or scanned images are smeared ❏ When the copy or scanned area extends to include dust or stains, resulting in the wrong copying or scanning position or small images Caution: Be careful not to trap your hand or fingers when opening or closing the document cover.

  • Page 128: Cleaning The Adf

    Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it. Wipe off all remaining liquid. ❏...
  • Page 129 Maintaining the Printer > > Improving Print, Copy, Scan, and Fax Quality Cleaning the ADF 2. Use a soft, moist cloth to clean the roller and the interior of the ADF. Important: ❏ Using a dry cloth may damage the surface of the roller. ❏...

  • Page 130: Cleaning The Printer

    Maintaining the Printer > Cleaning the Printer 4. Clean the part that is shown in the illustration. Important: ❏ If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner and a soft cloth to remove it. Wipe off all remaining liquid. ❏...

  • Page 131: Saving Power

    Maintaining the Printer > > Saving Power Saving Power (Control Panel) Important: ❏ Be careful not to get water onto the printer mechanism or any electrical components. Otherwise, the printer could be damaged. ❏ Never use alcohol or paint thinner to clean the components and the case. These chemicals can damage them. ❏...

  • Page 132: Installing Or Uninstalling Applications Separately

    1. Make sure the printer and the computer are available for communication, and the printer is connected to the Internet. 2. Start EPSON Software Updater. The screenshot is an example on Windows. 3. For Windows, select your printer, and then click to check for the latest available applications.
  • Page 133 Right-click on the Printers folder, and then click Run as administrator > Server Properties. ❏ Windows XP/Windows Server 2003 R2/Windows Server 2003 From the File menu, select Server Properties. Click the Driver tab. If your printer name is displayed in the list, a genuine Epson printer driver is installed on your computer.

  • Page 134: Adding The Printer (For Mac Os Only)

    & Checking if a genuine Epson printer driver is installed - Mac OS You can check if a genuine Epson printer driver is installed on your computer by using one of the following methods. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 135 If the User Account Control window is displayed, click Continue. 7. Follow the on-screen instructions. Uninstalling Applications - Mac OS 1. Download the Uninstaller using EPSON Software Updater. Once you have downloaded the Uninstaller, you do not need to download it again each time you uninstall the application.

  • Page 136: Updating Applications And Firmware

    Do not turn off the computer or the printer until the update is complete; otherwise, the printer may malfunction. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications from your local Epson website. http://www.epson.com Related Information “Application for Updating Software and Firmware (EPSON Software Updater)”...

  • Page 137: Transporting And Storing The Printer

    While "Recovery Mode" is displayed on the printer, you cannot update the firmware over a network connection. On the computer, access your local Epson website, and then download the latest printer firmware. See the instructions on the website for the next steps.
  • Page 138 Maintaining the Printer > Transporting and Storing the Printer 7. Open the scanner unit with the document cover closed. Secure the ink cartridge holder to the case with tape. Caution: Be careful not to trap your hand or fingers when opening or closing the scanner unit. Otherwise you may be injured.
  • Page 139 Maintaining the Printer > Transporting and Storing the Printer 10. Pack the printer in its box, using the protective materials. Caution: ❏ When carrying the printer, lift it using a stable position. Lifting the printer using an unstable position may result in injury.

  • Page 140: Solving Problems

    Solving Problems The Printer Does Not Work as Expected....... . . 141 A Message is Displayed on the LCD Screen.

  • Page 141: The Printer Does Not Work As Expected

    Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The Printer Does Not Work as Expected The Printer Does Not Turn On or Off Power Does Not Turn On The following causes can be considered. The power cord is not plugged in properly to the electrical outlet.
  • Page 142 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly The installation location is inappropriate. Solutions Place the printer on a flat surface and operate in the recommended environmental conditions. “Environmental Specifications” on page 292 &...
  • Page 143 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly “Unavailable Paper Types” on page 258 & Paper handling is inappropriate. Solutions Follow paper handling precautions. “Paper Handling Precautions” on page 30 & The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper.
  • Page 144 Solving Problems > > The Printer Does Not Work as Expected Paper Does Not Feed Properly Paper handling is inappropriate. Solutions Follow paper handling precautions. “Paper Handling Precautions” on page 30 & The paper is moist or damp. Solutions Load new paper. Static electricity is causing sheets of paper to stick to each other.

  • Page 145: Cannot Print

    The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
  • Page 146 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7 Click the start button, and then select All Programs > Epson Software > Epson Printer Connection Checker. 2. Follow the on-screen instructions to check.
  • Page 147 Solving Problems > > The Printer Does Not Work as Expected Cannot Print When changing the wireless router, the settings do not match the new router. Solutions Make the connection settings again so that they match the new wireless router. “When Replacing the Wireless Router”...
  • Page 148 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The IP address is incorrectly assigned. Solutions If the IP address assigned to the printer is 169.254.XXX.XXX, and the subnet mask is 255.255.0.0, the IP address may not be assigned correctly. Select Settings >...
  • Page 149 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 150 There is a problem with the printer's status. Solutions Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
  • Page 151 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 152 Right-click the printer icon in Control Panel > View devices and printers (or Printers, Printers and Faxes) and click Set as default printer. Note: If there are multiple printer icons, see the following to select the correct printer. Example) USB connection: EPSON XXXX Series...
  • Page 153 Network connection: EPSON XXXX Series (network) If you install the printer driver multiple times, copies of the printer driver may be created. If copies such as "EPSON XXXX Series (copy 1)" are created, right-click the copied driver icon, and then click Remove Device.
  • Page 154 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
  • Page 155 Solving Problems > > The Printer Does Not Work as Expected Cannot Print ❏ Example of connecting to SSIDs with a different frequency range A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
  • Page 156 Solving Problems > > The Printer Does Not Work as Expected Cannot Print The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet). Solutions When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet), the following problems may occur depending on the hub or router that you are using.
  • Page 157 There is a problem with the software or data. Solutions ❏ Make sure that a genuine Epson printer driver (EPSON XXXXX) is installed. If a genuine Epson printer driver is not installed, the available functions are limited. We recommend using a genuine Epson printer driver.
  • Page 158 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Suddenly the Printer Cannot Print over a Network Connection The problem could be one of the following issues. The network environment has been changed. Solutions When you have changed the network environment, such as the wireless router or provider, try making network settings for the printer again.
  • Page 159 Use the Epson printing app to check the connection status for the smart device and the printer. Examples of Epson printing apps Search for and install the Epson printing application from App Store or Google Play if it is not already installed. 1. On the smart device, start the Epson printing application.
  • Page 160 Solving Problems > > The Printer Does Not Work as Expected Cannot Print printer and computer or smart device closer to the wireless router to help with radio wave communication, and then try to make network settings again. Devices cannot receive signals from the wireless router because they are too far apart. Solutions After moving the computer or the smart device and the printer closer to the wireless router, turn off the wireless router, and then turn it back on.
  • Page 161 Solving Problems > > The Printer Does Not Work as Expected Cannot Print ❏ Example of connecting to SSIDs with a different frequency range A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
  • Page 162 Solving Problems > > The Printer Does Not Work as Expected Cannot Print Settings > General Settings > Printer Settings > Paper Source Settings > Paper Setup Auto Display AirPrint is disabled. Solutions Enable the AirPrint setting on Web Config. “Application for Configuring Printer Operations (Web Config)”...

  • Page 163: Cannot Start Scanning

    The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
  • Page 164 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
  • Page 165 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning ❏ Example of connecting to SSIDs with a different frequency range A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
  • Page 166 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning ❏ The communication speed becomes slow. Follow the steps below to disable IEEE802.3az for the printer and then connect. 1. Remove the Ethernet cable connected to the computer and the printer. 2.
  • Page 167 The cause and solution to the problem differ depending on whether or not they are connected. Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 168 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
  • Page 169 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning ❏ Example of connecting to SSIDs with a different frequency range A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
  • Page 170 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning The printer has been connected by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet). Solutions When you connect the printer by Ethernet using devices that support IEEE802.3az (Energy Efficient Ethernet), the following problems may occur depending on the hub or router that you are using.
  • Page 171 Use the Epson printing app to check the connection status for the smart device and the printer. Examples of Epson printing apps Search for and install the Epson printing application from App Store or Google Play if it is not already installed. 1. On the smart device, start the Epson printing application.
  • Page 172 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning ❏ Printer is not selected. ❏ Communication error. Check the following if a connection has not been established. ❏ The printer is not recognized over a network connection “Cannot connect to a Network”...
  • Page 173 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning Connect the computer or smart device to the same SSID as the printer. ❏ Example of connecting to different SSIDs ❏ Example of connecting to SSIDs with a different frequency range A privacy separator on the wireless router is available.
  • Page 174 Solving Problems > > The Printer Does Not Work as Expected Cannot Start Scanning There is a problem with the network settings on the smart device. Solutions Try accessing any website from your smart device to make sure that your smart device's network settings are correct.

  • Page 175: Cannot Send Or Receive Faxes

    Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Messages Solutions The file name is already in use. Rename Change the file name settings. Otherwise, move or delete the files, or change the the file and scan again.
  • Page 176 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes There are some problems in telephone wall jack. Solutions Check that the telephone wall jack works by connecting a phone to it and testing it. If you cannot make or receive calls, contact your telecommunication company.
  • Page 177 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The header information for outgoing faxes is not registered. Solutions Select Settings > General Settings > Fax Settings > Basic Settings > Header and set up the header information.
  • Page 178 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes The available memory of the inbox is not enough. Solutions 100 received documents have been saved in the inbox in total. Delete the unnecessary documents. The computer that will save the received faxes is not turned on.
  • Page 179 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Faxes Are Sent at the Wrong Size The following causes can be considered. The recipient's fax machine does not support A3 size. Solutions Before you send an A3 size document, ask the recipient if the recipient's machine supports A3 size. If you see OK (Reduced Size) in the fax transmission report, the recipient's fax machine does not support A3 size.
  • Page 180 Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer. You may be able to solve the problem depending on the results of the check.
  • Page 181 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
  • Page 182 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes ❏ Example of connecting to SSIDs with a different frequency range A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
  • Page 183 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes ❏ The communication speed becomes slow. Follow the steps below to disable IEEE802.3az for the printer and then connect. 1. Remove the Ethernet cable connected to the computer and the printer. 2.
  • Page 184 Make sure the printer (fax) is displayed in Devices and Printers, Printer, or Printers and Other Hardware. The printer (fax) is displayed as "EPSON XXXXX (FAX)". If the printer (fax) is not displayed, uninstall and then re-install the FAX Utility. See the following to access Devices and Printers, Printer, or Printers and Other Hardware.
  • Page 185 Checking the Connection Status Use EPSON Status Monitor to check the connection status for the computer and the printer. 1. Select System Preferences from the Apple menu > Printers & Scanners (or Print & Scan, Print & Fax), and then select the printer.
  • Page 186 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes Cannot connect to a Network The problem could be one of the following issues. Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network.
  • Page 187 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes ❏ Example of connecting to different SSIDs ❏ Example of connecting to SSIDs with a different frequency range A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
  • Page 188 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes There is a problem with the network settings on the computer. Solutions Try accessing any website from your computer to make sure that your computer's network settings are correct.
  • Page 189 Solving Problems > > The Printer Does Not Work as Expected Cannot Send or Receive Faxes If the problem still occurs, devices other than the printer may be causing the problem. The Printer Cannot Connect by USB (Mac OS) The following causes can be considered. The USB cable is not plugged into the electrical outlet correctly.

  • Page 190: Cannot Operate The Printer As Expected

    Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected The software is not installed. Solutions Make sure that the PC-FAX driver have been installed on the computer. The PC-FAX driver is installed with FAX Utility.
  • Page 191 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected Bidirectional printing is disabled. Solutions Enable the bidirectional (or high speed) setting. When this setting is enabled, the print head prints while moving in both directions, and the printing speed increases. ❏...
  • Page 192 Solving Problems > > The Printer Does Not Work as Expected Cannot Operate the Printer as Expected LCD Screen Gets Dark The printer is in sleep mode. Solutions Tap anywhere on the LCD screen to return it to its former state. Touch Screen Does Not Respond The following causes can be considered.
  • Page 193 & Forgot Your Password You need help from service personnel. Solutions If you forget the administrator's password, contact Epson support. Copies are Made or Faxes are Sent Unintentionally Foreign objects are touching the optical touch panel. Solutions Select Settings > General Settings > Basic Settings > Wake from Sleep, and then turn off Wake with LCD Screen Touch.

  • Page 194: A Message Is Displayed On The Lcd Screen

    Solving Problems > A Message is Displayed on the LCD Screen Sender's Fax Number Not Displayed The sender's fax number is not set to the sender's machine. Solutions The sender may not have set the fax number. Contact the sender. Sender's Fax Number Displayed on Received Faxes is Wrong The sender's fax number set to the sender's machine is wrong.
  • Page 195 The printer's borderless printing ink pad is Contact Epson or an authorised Epson service provider to replace the nearing the end of its service life. It is not a user- borderless printing ink pad*. It is not a user-serviceable part.

  • Page 196: Paper Gets Jammed

    The need for replacement of the pad does not mean that your printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty does not cover the cost of this replacement.

  • Page 197: It Is Time To Replace The Ink Cartridges

    ❏ Do not store the ink cartridges in high or freezing temperatures. ❏ For best results, Epson recommends using up ink cartridges before the best before date printed on the package, or within six months of opening the package, whichever is earlier.
  • Page 198 Solving Problems > > It is Time to Replace the Ink Cartridges Ink Cartridge Handling Precautions ❏ Do not remove the transparent seal from the bottom of the cartridge; otherwise, the cartridge may become unusable. ❏ Do not touch the sections shown in the illustration. Doing so may prevent normal operation and printing. ❏...

  • Page 199: Replacing Ink Cartridges

    Solving Problems > > … It is Time to Replace the Ink Cartridges Continue Printing Temporarily without Replacing In ❏ This printer uses ink cartridges equipped with a green chip that monitors information such as the amount of remaining ink for each cartridge. This means that even if the cartridge is removed from the printer before it is expended, you can still use the cartridge after reinserting it back into the printer.
  • Page 200 Because this feature is only available for approximately five days, replace the expended ink cartridge as soon as possible. Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ The available period varies depending on the usage conditions.
  • Page 201 Solving Problems > > … It is Time to Replace the Ink Cartridges Continue Printing Temporarily without Replacing In ❏ When the following window is displayed, cancel printing. And then, printing again. Note: If you cannot cancel printing from the computer, cancel using the printer's control panel. Follow the steps below when printing again.
  • Page 202 ❏ EPSON Status Monitor 3: Enabled Note: ❏ If EPSON Status Monitor 3 is disabled, access the printer driver, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3. ❏ Composite black looks slightly different from pure black. In addition, the print speed is reduced.

  • Page 203: It Is Time To Replace The Maintenance Box

    Solving Problems > > It is Time to Replace the Maintenance Box Replacing a Maintenance Box Options Description Select to continue using the remaining black ink. This window is displayed the next time you print a similar job. Disable this feature Select to continue using the remaining black ink.
  • Page 204 > It is Time to Replace the Maintenance Box Replacing a Maintenance Box accordance with its specifications. The Epson warranty does not cover the cost of this replacement. It is a user- serviceable part. Note: ❏ When the maintenance box is full, you cannot print and clean the print head until it is replaced to avoid ink leakage.

  • Page 205: Printing, Copying, Scanning, And Faxing Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Printout The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature.
  • Page 206 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor ❏ Mac OS Select Fine as Print Quality from the print dialog's Print Settings menu. The print head position is out of alignment. Solutions Align the print head using the Print Quality Adjustment feature.
  • Page 207 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Striped Patterns Appear The bidirectional printing setting is enabled. Solutions When printing on plain paper, disable the bidirectional setting. During bidirectional (or high speed) printing, the print head prints while moving in both directions, and vertical lines may be misaligned.
  • Page 208 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Printout Comes Out as a Blank Sheet The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
  • Page 209 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The paper path is smeared. Solutions When vertical banding (horizontal to the printing direction) appears, or the paper is smeared, clean the paper path. “Cleaning the Paper Path for Ink Smears”...
  • Page 210 Color correction has been applied. Solutions When printing from the Windows printer driver, the Epson auto photo adjustment setting is applied by default depending on the paper type. Try change the setting. On the More Options tab, select Custom in Color Correction, and then click Advanced. Change the Scene Correction setting from Automatic to any other option.
  • Page 211 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor Cannot Print Without Margins Borderless is not set in the print settings. Solutions Make borderless setting in the print settings. If you select a paper type that does not support borderless printing, you cannot select Borderless.
  • Page 212 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The Position, Size, or Margins of the Printout Are Incorrect The following causes can be considered. The paper is loaded incorrectly. Solutions Load paper in the correct direction, and slide the edge guide against the edge of the paper. “Loading Paper”...
  • Page 213 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Print Quality is Poor The computer has been manually put into the Hibernate mode or the Sleep mode while printing. Solutions Do not put the computer manually into the Hibernate mode or the Sleep mode while printing. Pages of garbled text may be printed next time you start the computer.

  • Page 214: Copy Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Copy Quality is Poor Color Missing, Banding, or Unexpected Colors Appear in Copies The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
  • Page 215 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor Blurry Copies, Vertical Banding, or Misalignment The following causes can be considered. The print head position is out of alignment. Solutions Align the print head using the Print Quality Adjustment feature. “Adjusting the Print Quality”...
  • Page 216 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The print head nozzles may be clogged. Solutions Use the Print Quality Adjustment feature. If you have not used the printer for a long time, the print head nozzles may be clogged and ink drops may not be discharged.
  • Page 217 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The printhead is rubbing the surface of the paper. Solutions When copying on thick paper, the print head is close to the printing surface and the paper may be scuffed.
  • Page 218 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor The originals are not placed correctly. Solutions ❏ Make sure the original is placed correctly against the alignment marks. ❏ If the edge of the scanned image is missing, move the original slightly away from the edge of the scanner glass.
  • Page 219 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Copy Quality is Poor There is dust or dirt on the ADF or originals. Solutions Clean the ADF, and remove any dust or dirt that adheres to the originals. “Cleaning the ADF”...

  • Page 220: Scanned Image Problems

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems When scanning thin originals, images on the back may be scanned at the same time. Solutions Place the original on the scanner glass and then place a piece of black paper over it. “Placing Originals”...
  • Page 221 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Scanned Image Problems There is dust or dirt on the ADF or originals. Solutions Clean the ADF, and remove any dust or dirt that adheres to the originals. “Cleaning the ADF”...

  • Page 222: The Quality Of The Sent Fax Is Poor

    Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
  • Page 223 Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor The Quality of the Sent Fax is Poor The original was pressed with too much force. Solutions If you press with too much force, blurring, smudges, and spots may occur. Do not press with too much force on the original or the document cover.

  • Page 224: Received Fax Quality Is Poor

    Solving Problems > > Printing, Copying, Scanning, and Faxing Quality is Poor Received Fax Quality is Poor ❏ Select Fax > Fax Settings and then enable Direct Send. Note that if you set Resolution to Super Fine or Ultra Fine but you send the fax without enabling Direct Send, the fax may be sent at a lower resolution.

  • Page 225: Cannot Solve Problem

    Ask the sender to send faxes at a higher quality. Cannot Solve Problem If you cannot solve the problem after trying all of the solutions, contact Epson support. If you cannot solve printing or copying problems, see the following related information.
  • Page 226 ❏ Check that you are using genuine Epson ink cartridges. Try to use genuine Epson ink cartridges. This product is designed to adjust colors based on the use of genuine Epson ink cartridges. The use of non-genuine ink cartridges may cause print quality to decline.

  • Page 227: Adding Or Replacing The Computer Or Devices

    Adding or Replacing the Computer or Devices Connecting to a Printer that has been Connected to the Network....228 Re-setting the Network Connection........229 Connecting a Smart Device and Printer Directly (Wi-Fi Direct).

  • Page 228: Connecting To A Printer That Has Been Connected To The Network

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 229: Using A Network Printer From A Smart Device

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)

  • Page 230: When Changing The Computer

    You can use the printer from a smart device when you connect the printer to the same Wi-Fi network (SSID) as the smart device. To use the printer from a smart device, set up from the following website. Access to the website from the smart device that you want to connect to the printer. http://epson.sn > Setup When Changing the Computer When changing the computer, make connection settings between the computer and the printer.

  • Page 231: Changing The Connection Method To The Computer

    Access the following website, and then enter the product name. Go to Setup, and then start setting up. http://epson.sn ❏ Setting up using the software disc (only for the models that come with a software disc and users with Windows computers with disc drives.)
  • Page 232 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Changing t Select Change connection method for printer (for new network router or changing USB to network, etc.) on the Select Your Operation screen, and then click Next. Select the network connection that you want to use, Connect via wireless network (Wi-Fi) or Connect via wired LAN (Ethernet), and then click Next.

  • Page 233: Making Wi-Fi Settings From The Control Panel

    Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Making Wi-Fi Settings from the Control Panel You can make network settings from the printer's control panel in several ways. Choose the connection method that matches the environment and conditions that you are using.
  • Page 234 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- 5. Select the SSID for the wireless router. Note: ❏ If the SSID you want to connect to is not displayed on the printer's control panel, tap Search Again to update the list. If it is still not displayed, tap Enter Manually, and then enter the SSID directly.
  • Page 235 Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- 4. Select Push Button Setup (WPS). 5. Hold down the [WPS] button on the wireless router until the security light flashes. If you do not know where the [WPS] button is, or there are no buttons on the wireless router, see the documentation provided with your wireless router for details.

  • Page 236: Connecting A Smart Device And Printer Directly (Wi-Fi Direct)

    Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi If the printer has already been connected by Ethernet, tap Change to Wi-Fi connection., and then select Yes after checking the message. 4. Select Others > PIN Code Setup (WPS). 5.

  • Page 237: Connecting To An Iphone, Ipad Or Ipod Touch Using Wi-Fi Direct

    ❏ Epson printing app for iOS. Examples of Epson printing apps Install Epson printing app on the smart device in advance. Note: You only need to make these settings for the printer and the smart device that you want to connect to once. Unless you disable Wi-Fi Direct or restore the network settings to their defaults, you do not need to make these settings again.
  • Page 238 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 4. Tap iOS. The QR code is displayed on the printer's control panel. 5. On your iPhone, iPad or iPod touch, start the standard Camera app, and then scan the QR code displayed on the printer's control panel in PHOTO mode.
  • Page 239 9. On the iPhone, iPad or iPod touch, start Epson printing app. 10. On the Epson printing app screen, tap Printer is not selected.. On the Epson Smart Panel, the smart device automatically connects to the printer when it starts. 11. Select the printer that you want to connect to.

  • Page 240: Connecting To Android Devices Using Wi-Fi Direct

    4. Tap Android. 5. On the smart device, start Epson printing app. 6. On the Epson printing app screen, tap Printer is not selected.. On the Epson Smart Panel, the smart device automatically connects to the printer when it starts.

  • Page 241: Connecting To Devices Other Than Ios And Android Using Wi-Fi Direct

    Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 7. Select the printer that you want to connect to. See the information displayed on the printer's control panel to select the printer. Note: Printers may not been displayed depending on the Android device.
  • Page 242 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 4. Tap Other OS Devices. The Network Name(SSID) and Password for Wi-Fi Direct for the printer are displayed.
  • Page 243 Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 5. On the smart device's Wi-Fi screen, select the SSID shown on the printer's control panel, and then enter the password. 6. On the printer's control panel, select Next.

  • Page 244: Disconnecting Wi-Fi Direct (Simple Ap) Connection

    Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Printer Directly (Wi 7. On the printing app screen for the smart device, select the printer that you want to connect to. See the information displayed on the printer's control panel to select the printer. 8.

  • Page 245: Checking The Network Connection Status

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Change Network Name Change the Wi-Fi Direct (simple AP) network name (SSID) used for connecting to the printer to your arbitrary name. You can set the network name (SSID) in ASCII characters that is displayed on the software keyboard on the control panel.

  • Page 246: Printing A Network Connection Report

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Checking the Network Connection Status using the Network Icon You can check the network connection status and strength of the radio wave using the network icon on the printer's home screen.
  • Page 247 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi 3. Select Print Check Report. 4. Print the network connection report. If an error has occurred, check the network connection report, and then follow the printed solutions. Related Information “Messages and Solutions on the Network Connection Report”...
  • Page 248 ❏ If your Wi-Fi connection suddenly disconnects, check for the conditions below. If any of these conditions are applicable, reset your network settings by downloading and running the software from the following website. http://epson.sn > Setup ❏ Another smart device was added to the network using push button setup.
  • Page 249 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Printi Related Information “Making Settings for Connecting to the Computer” on page 230 & “Making Wi-Fi Settings from the Control Panel” on page 233 & Solutions: Make sure the wireless router’s security type is set to one of the following.
  • Page 250 If still does not connect your printer and network devices after confirming the above, turn off the wireless router. Wait for about 10 seconds, and then turn it on. Then reset your network settings by downloading and running the installer from the following website. http://epson.sn > Setup Related Information “Making Settings for Connecting to the Computer”...
  • Page 251 ❏ Turn off the wireless router. Wait for about 10 seconds, and then turn it on. ❏ Make network settings again using the installer. You can run it from the following website. http://epson.sn > Setup ❏ You can register several passwords on a wireless router that uses WEP security type. If several passwords are registered, check if the first registered password is set on the printer.

  • Page 252: Printing A Network Status Sheet

    Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec ❏ You can register several passwords on a wireless router that uses the WEP security type. If several passwords are registered, check if the first registered password is set on the printer. Related Information “Network Settings”...
  • Page 253 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec ❏ ipconfig command Display the connection status of the network interface that is currently used by the computer. By comparing the setting information with actual communication, you can check whether the connection is correct.

  • Page 254: Product Information

    Product Information Paper Information..........255 Consumable Products Information.

  • Page 255: Paper Information

    Epson recommends using genuine Epson paper to ensure high-quality printouts. Note: ❏ The availability of paper varies by location. For the latest information on paper available in your area, contact Epson support. ❏ See the following for information on available paper types for borderless and 2-sided printing.
  • Page 256 Size Loading Capacity (Sheets) Paper Cassette 1 Paper Cassette 2 Epson Ultra Glossy Photo Paper A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.), 20x25 cm (8x10 in.) Epson Premium Glossy Photo Paper A3, A4, 13x18 cm (5x7 in.), 10x15 cm (4x6 in.), 20x25 cm (8x10 in.)
  • Page 257 ❏ Epson Bright White Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Photo Quality Ink Jet Paper ❏ Epson Double-sided Photo Quality Ink Jet Paper ❏ Epson Matte Paper-Heavyweight ❏ Epson Ultra Glossy Photo Paper ❏ Epson Premium Glossy Photo Paper ❏...

  • Page 258: Unavailable Paper Types

    Genuine Epson Paper ❏ Epson Business Paper ❏ Epson Bright White Paper ❏ Epson Bright White Ink Jet Paper ❏ Epson Double-sided Photo Quality Ink Jet Paper Related Information “Available Paper and Capacities” on page 255 & Commercially Available Paper ❏...

  • Page 259: Consumable Products Information

    The following are the codes for genuine Epson ink cartridges. Note: ❏ Ink cartridge codes may vary by location. For the correct codes in your area,contact Epson support. ❏ Although the ink cartridges may contain recycled materials, this does not affect printer function or performance.

  • Page 260: Maintenance Box Code

    Epson recommends the use of genuine Epson ink cartridges. Epson cannot guarantee the quality or reliability of non-genuine ink. The use of non-genuine ink may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior. Information about non-genuine ink levels may not be displayed.
  • Page 261 Product Information > > Software Information Software for Printing ❏ Windows 7/Windows Server 2008 R2 Click the start button, and select Control Panel > View devices and printers in Hardware and Sound. Right- click on your printer and select Printing preferences. ❏...
  • Page 262 Application for Quick and Fun Printing from a Computer (Epson Photo+) Epson Photo+ is an application that allows you to easily print images with a variety of layouts. You can also perform image correction and adjust the position while viewing a preview of your document. You can also brighten up your images by adding text and stamps wherever you like.
  • Page 263 Application for Printing Easily from a Smart Device (Epson iPrint) Epson iPrint is an application that allows you to print photos, documents, and web pages from a smart device such as a smartphone or tablet. You can use local print, printing from a smart device that is connected to the same wireless network as your printer, or remote print, printing from a remote location over the Internet.

  • Page 264: Software For Scanning

    Click the start button, and select Epson Software > FAX Utility. ❏ Windows 8.1/Windows 8 Enter the application name in the search charm, and then select the displayed icon. ❏ Windows 7/Windows Vista/Windows XP Click the start button, and select All Programs (or Programs) > Epson Software > FAX Utility.

  • Page 265: Software For Package Creation

    EpsonNet SetupManager is a software to create a package for a simple printer installation, such as installing the printer driver, installing EPSON Status Monitor and creating a printer port. This software allows the administrator to create unique software packages and distribute them among groups.

  • Page 266: Software For Making Settings Or Managing Devices

    IPv6: http://[2001:db8::1000:1]/ Note: Using the smart device, you can also run Web Config from the product information screen of the Epson Smart Panel. Since the printer uses a self-signed certificate when accessing HTTPS, a warning is displayed on the browser when you start Web Config;...
  • Page 267 2003 R2/Windows Server 2003 Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Config SE > EpsonNet Config. Starting on Mac OS Go > Applications > Epson Software > EpsonNet > EpsonNet Config SE > EpsonNet Config.

  • Page 268: Software For Updating

    Click the start button, and then select All Programs (or Programs) > Epson Software > EPSON Software Updater. Note: You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop, and then selecting Software Update. Starting on Mac OS...

  • Page 269: Settings Menu List

    Product Information > > Settings Menu List General Settings Related Information “Installing the Applications Separately” on page 132 & Settings Menu List Select Settings on the home screen of the printer to make various settings. General Settings Select the menus on the control panel as described below. Settings >...
  • Page 270 Product Information > > Settings Menu List General Settings Select this setting to turn the printer off automatically when it is not used for a specified period of time. You can adjust the time before power management is applied. Any increase will affect the product’s energy efficiency.
  • Page 271 Product Information > > Settings Menu List General Settings Printer Settings Select the menus on the control panel as described below. Settings > General Settings > Printer Settings Paper Source Settings: Paper Setup: Select the paper size and paper type you loaded in the paper sources. A4/Letter Auto Switching: Select On to feed paper from the paper source set as A4 size when there is no paper source set as Letter, or feed from the paper source set as Letter size when there is no paper source set as...
  • Page 272 Product Information > > Settings Menu List General Settings Check Paper Width: Select On to check the paper width before printing. This prevents printing beyond the edges of the paper when the paper size setting is incorrect, but this may lower the print speed. Skip Blank Page: Skips blank pages in the print data automatically.
  • Page 273 Product Information > > Settings Menu List General Settings Wi-Fi (Recommended): ❏ Wi-Fi Setup Wizard ❏ Push Button Setup (WPS) ❏ Others ❏ PIN Code Setup (WPS) ❏ Wi-Fi Auto Connect ❏ Disable Wi-Fi You may be able to resolve network problems by disabling the Wi-Fi settings or making the Wi-Fi settings again.
  • Page 274 Settings > General Settings > Web Service Settings Epson Connect Services: Displays whether the printer is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. When you have registered, you can change the following settings.
  • Page 275 Product Information > > Settings Menu List General Settings Related Information “Check Fax Connection” on page 275 & “Fax Setting Wizard” on page 275 & “Basic Settings” on page 275 & “Send Settings” on page 277 & “Receive Settings” on page 278 &...
  • Page 276 Product Information > > Settings Menu List General Settings ECM: Automatically corrects errors in the fax transmission (Error Correction Mode), mostly caused by telephone line noise. If this is disabled, you cannot send or receive documents in color. Dial Tone Detection: Detects a dial tone before starting to dial.
  • Page 277 Product Information > > Settings Menu List General Settings Remote Receive: Remote Receive When you answer an incoming fax call on a phone connected to the printer, you can start receiving the fax by entering the code using the phone. Start Code Set the start code of Remote Receive.
  • Page 278 Product Information > > Settings Menu List General Settings Fax Preview Display Time: You can preview the scanned document for a set time before sending it. The printer stars sending the fax after the time has passed. Original Size Selection (ADF): When this is enabled and you load originals in the ADF that exceed the width of a sheet of A4 portrait paper, you can select the document size to be sent by fax.
  • Page 279 Product Information > > Settings Menu List General Settings Save to Computer: Saves received faxes as PDF files on a computer connected to the printer. You can only set this to Yes by using the FAX Utility (application). You cannot enable this from printer's control panel. Install the FAX Utility on the computer in advance.
  • Page 280 Product Information > > Settings Menu List General Settings ❏ All Pages Received: Printing starts after receiving all of the pages. To start printing from the first page or last page depends on the setting of Collation Stack feature. See the explanation for Collation Stack.
  • Page 281 Product Information > > Settings Menu List General Settings Report Format: Selects a format for fax reports in Fax > More tab > Fax Report other than Protocol Trace. Select Detail to print with error codes. Security Settings You can find the menu on the printer's control panel below. Settings >...

  • Page 282: Supply Status

    Product Information > > Settings Menu List Maintenance ❏ Server Settings Specify the authentication method for the printer to access the mail server. “Mail Server Setting Items” on page 309 ❏ Connection Check Check the connection to the mail server. Supply Status Select the menus on the control panel as described below.

  • Page 283: Print Status Sheet

    Product Information > > Settings Menu List User Settings Ink Cartridge Replacement: Use this feature to replace the ink cartridge before the ink is expended. Paper Guide Cleaning: Select this feature if there are ink stains on the internal rollers. The printer feeds paper to clean the internal rollers.

  • Page 284: Customer Research

    ❏ Copy Settings ❏ Fax Customer Research: Select Approve to provide product usage information such as the number of prints to Seiko Epson Corporation. Restore Default Settings: Reset the settings in the following menus to their defaults. ❏ Network Settings ❏...

  • Page 285: Product Specifications

    Product Information > > Product Specifications Printer Specifications Product Specifications Printer Specifications Print Head Nozzle Placement Black ink nozzles: 800 Color ink nozzles: 256 for each color Plain Paper 64 to 90 g/m2(17 to 24lb) Weight of Paper Thick Paper 91 to 256 g/m2 (25 to 68 lb) Envelopes Envelope #10, DL, C6, C4: 75 to 100 g/m2 (20 to 27 lb)

  • Page 286: Scanner Specifications

    Product Information > > Product Specifications ADF Specifications 3.0 mm (0.12 in.) 3.0 mm (0.12 in.) 48.0 mm (1.89 in.) 49.0 mm (1.93 in.) Scanner Specifications Scanner Type Flatbed Photoelectric Device Effective Pixels 14040×20400 pixels (1200 dpi) Maximum Document Size 297×431.8 mm (11.7×17 in.) Scanning Resolution 1200 dpi (main scan)

  • Page 287: Fax Specifications

    Product Information > > Product Specifications Using Port for the Printer Even when the original meets the specifications for media that can be placed in the ADF, it may not feed from the ADF or the scan quality may decline depending on the paper properties or quality. Fax Specifications Fax Type Walk-up black and white and color fax capability (ITU-T Super Group 3)

  • Page 288: Interface Specifications

    RAW (Port9100) (TCP) 9100 Forwarding AirPrint (IPP/IPPS printing) data Printer IPP/IPPS (TCP) Searching WSD printer Printer WS-Discovery (UDP) 3702 Forwarding the scan data from Epson Printer Network Scan (TCP) 1865 ScanSmart Collecting the job information when push Printer Network Push Scan 2968...

  • Page 289: Network Specifications

    Product Information > > Product Specifications Network Specifications Network Specifications Wi-Fi Specifications Standards IEEE802.11b/g/n Frequency Range 2.4 GHz Coordination Modes *2*3 Infrastructure, Wi-Fi Direct (Simple AP) Wireless Securities WEP (64/128bit), WPA2-PSK (AES) , WPA3-SAE (AES) IEEE802.11n is only available for the HT20. Not supported for IEEE 802.11b.
  • Page 290 IPv4, IPv6 ✓ IPP Printing (Windows, Mac IPv4, IPv6 PictBridge Printing (Wi-Fi) IPv4 Digital camera ✓ Epson Connect (Email Print, IPv4 Remote Print) ✓ AirPrint (iOS, Mac OS) IPv4, IPv6 iOS 5 or later, Mac OS X v10.7 or later ✓...

  • Page 291: Supported Third Party Services

    Ready mode: Approx. 8.8 W Sleep mode: Approx. 0.8 W Power off: Approx. 0.2 W Note: ❏ Check the label on the printer for its voltage. ❏ For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption...

  • Page 292: Environmental Specifications

    Product Information > > Product Specifications Environmental Specifications Environmental Specifications Operation Use the printer within the range shown in the following graph. Temperature: 10 to 35°C (50 to 95°F) Humidity: 20 to 80% RH (without condensation) Storage Temperature after initial ink charging: -15 to 40°C (5 to 104°F) Temperature before initial ink charging: -20 to 40°C (-4 to 104°F) Humidity: 5 to 85% RH (without condensation) You can store for one month at 40°C (104°F).

  • Page 293: Installation Location And Space

    Product Information > > Product Specifications Installation Location and Space Installation Location and Space Secure enough place to install and operate the printer correctly. 681 mm 965 mm 515 mm 448 mm 517 mm See "Safety Instructions" in this manual to confirm the environmental conditions. Related Information “Advisories and Warnings for Setting Up the Printer”...

  • Page 294: System Requirements

    Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products.

  • Page 295: Restrictions On Copying

    > Regulatory Information Restrictions on Copying Epson hereby declares that the following equipment Models are in compliance with the essential requirements and other relevant provisions of AS/NZS4268: C752B Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the products.
  • Page 296 Administrator Information Connecting the Printer to the Network........297 Settings to Use the Printer.

  • Page 297: Connecting The Printer To The Network

    For the following functions, the printer directly connects to the internet . ❏ Epson Connect Services ❏ Cloud services of other companies ❏ Firmware updating...
  • Page 298 Administrator Information > > Connecting the Printer to the Network Before Making Network Connection Divisions Items Note ❏ Port number to Port number Check the port number used by the printer and computer, then information release release the port that is blocked by a firewall, if necessary. See the following for the port number used by the printer.

  • Page 299: Panel

    Administrator Information > > … Connecting the Printer to the Network Connecting to the Network from the When you assign the printer's IP address by using the DHCP function of the DHCP server or router, it is automatically set. The proxy server is placed at the gateway between the network and the Internet, and it communicates to the computer, printer, and Internet (opposite server) on behalf of each of them.
  • Page 300 Set up the proxy server if both of the following are true. ❏ The proxy server is built for Internet connection. ❏ When using a function in which a printer directly connects to the Internet, such as Epson Connect service or another company's cloud services.

  • Page 301: Settings To Use The Printer

    Administrator Information > > Settings to Use the Printer Using the Print Functions Related Information “Changing the Network Connection from Wi-Fi to Ethernet” on page 231 & Connecting to the Wireless LAN (Wi-Fi) You can connect the printer to the wireless LAN (Wi-Fi) in several ways. Choose the connection method that matches the environment and conditions that you are using.
  • Page 302 Administrator Information > > Settings to Use the Printer Using the Print Functions Features: ❏ The print job starts immediately because the print job is sent to the printer directly. ❏ You can print as long as the printer runs. Server / Client Connection Settings This is the connection that the server computer shares with the printer.
  • Page 303 Administrator Information > > Settings to Use the Printer Using the Print Functions 1. Open the devices and printers screen. Desktop > Settings > Control Panel > Hardware and Sound or Hardware > Devices and Printers. 2. Add a printer. Click Add printer, and then select The printer that I want isn't listed.
  • Page 304 Administrator Information > > Settings to Use the Printer Using the Print Functions Click Continue when the User Account Control screen is displayed. Note: If you specify the printer name on the network where the name resolution is available, the IP address is tracked even if printer's IP address has been changed by DHCP.
  • Page 305 Administrator Information > > Settings to Use the Printer Using the Print Functions ❏ For LPR Check that LPR is selected in Protocol. Enter "PASSTHRU" in Queue name from LPR Settings. Select LPR Byte Counting Enabled, and then click OK. Sharing the Printer (Windows only) When using the printer under the server / client connection (printer sharing using the Windows server), set up the printer sharing from the print server.
  • Page 306 Administrator Information > > Settings to Use the Printer Using the Print Functions Setting the Paper Source Set the size and type of paper to be loaded in each paper source. 1. Access Web Config and select the Print tab > Paper Source Settings. 2.

  • Page 307: Setting Up Airprint

    Administrator Information > > Settings to Use the Printer Setting Up AirPrint 3. Check the settings, and then click OK. Setting Universal Print Set when you print from external devices without using the printer driver. Some items are not displayed depending on the printing language of your printer. 1.

  • Page 308: Configuring A Mail Server

    Administrator Information > > Settings to Use the Printer Configuring a Mail Server Items Explanation iBeacon Transmission Select whether to enable or disable the iBeacon transmission function. When enabled, you can search for the printer from iBeacon-enabled devices. Require PIN Code when using IPP Select whether or not to require a PIN code when using IPP printing.
  • Page 309 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Mail Server Setting Items Items Settings and Explanation Authentication Method Specify the authentication method for the printer to access the mail server. Set when the mail server does not need authentication. SMTP AUTH Authenticates on the SMTP server (outgoing mail server) when sending the email.
  • Page 310 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Items Settings and Explanation Sender's Email Address Enter the sender's email address such as the email address of the system administrator. This is used when authenticating, so enter a valid email address that is registered to the mail server.
  • Page 311 Administrator Information > > Settings to Use the Printer Configuring a Mail Server Messages Cause SMTP server communication error. This message appears when Check the following. - Network ❏ The printer is not connected to a network Settings ❏ SMTP server is down ❏...

  • Page 312: Setting A Shared Network Folder

    Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder Messages Cause SMTP server authentication failed. This message appears when an authentication method mismatch occurs between Change Authentication Method to a server and a client. The server supports SMTP AUTH. SMTP-AUTH.
  • Page 313 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 3. Click Change advanced sharing settings, and then click for the profile with (current profile) in the displayed network profiles. 4. Check whether Turn on file and printer sharing is selected on File and Printer Sharing. If already selected, click Cancel and close the window.
  • Page 314 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 1. Log in to the computer where the shared folder will be created by the administrator authority user account. 2. Start explorer. 3. Create the folder on the root of drive, and then name it "scan_folder". For the folder name, enter between 1 and 12 alphanumeric characters.
  • Page 315 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 5. Click Advanced Sharing on the Sharing tab.
  • Page 316 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
  • Page 317 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 8. Click OK. 9. Select Security tab, and then select Authenticated Users on the Group or user names. "Authenticated Users" is the special group that includes all users who can log in to the domain or computer. This group is displayed only when the folder is created just below the root folder.
  • Page 318 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 10. Check that Allow on Modify is selected in Permissions for Authenticated Users. If it is not selected, select Authenticated Users, click Edit, select Allow on Modify in Permissions for Authenticated Users, and then click OK.
  • Page 319 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the contacts of the printer. Please write it down. 12.
  • Page 320 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder ❏ Access permission via network (Share Permissions): Everyone ❏ Access permission on file system (Security): do not add, or add User/Group names to permit access 1. Log in to the computer where the shared folder will be created by the administrator authority user account. 2.
  • Page 321 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 5. Click Advanced Sharing on the Sharing tab.
  • Page 322 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Select Share this folder, and then click Permissions. 7. Select Everyone group of Group or user names, select Allow on Change, and then click OK.
  • Page 323 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 8. Click OK. 9. Select Security tab. 10. Check the group or the user in the Group or user names. The group or the user that is displayed here can access the shared folder. In this case, the user who logs in to this computer and the Administrator can access the shared folder.
  • Page 324 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 11. Select Sharing tab. The network path of the shared folder is displayed. This is used when registering to the contacts of the printer. Please write it down. 12.
  • Page 325 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 3. Click Edit.
  • Page 326 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 4. Click Add under the Group or user names. 5. Enter the group or user name that you want to permit access, and then click Check Names. An underline is added to the name.
  • Page 327 Administrator Information > > Settings to Use the Printer Setting a Shared Network Folder 6. Click OK. 7. On the Permission screen, select the user name that is entered in Group or user names , select the access permission on Modify, and then click OK. 8.

  • Page 328: Making Contacts Available

    Administrator Information > > Settings to Use the Printer Making Contacts Available 5. Confirm the settings, and then click OK. 6. Enter the following on the computer's explorer, and then press the Enter key. Check whether there is a network folder and that you can access it. \\Printer's IP address Example : \\192.0.2.111 Related Information...
  • Page 329 Destination for scan data Network Folder/FTP Contacts Configuration Comparison There are three tools for configuring the printer's contacts: Web Config, Epson Device Admin, and the printer’s control panel. The differences between three tools are listed in the table below. Features...
  • Page 330 Administrator Information > > Settings to Use the Printer Making Contacts Available 4. Select the destination type as the Type option. Note: You cannot change the Type option after registration is complete. If you want to change the type, delete the destination and then register again.
  • Page 331 Administrator Information > > Settings to Use the Printer Making Contacts Available Items Settings and Explanation Network Folder (SMB) Save to \\“Folder path” Enter the location where the target folder is located between 1 and 253 characters in Unicode (UTF-8), omitting "\\". User Name Enter a user name to access a network folder in 30 characters or less in Unicode (UTF-8).
  • Page 332 When importing the printer settings to the printer, contacts are overwritten. For Epson Device Admin, only contacts can be exported from the device’s property screen. Also, if you do not export the security-related items, you can edit the exported contacts and import them because this can be saved as a SYLK file or csv file.
  • Page 333 & Export and Bulk Registration of Contacts Using Tool If you use Epson Device Admin, you can back up just the contacts and edit the exported files, then register them all at once. It is useful if you want to back up only the contacts or when you replace the printer and you want to transfer the contacts from the old one to new one.
  • Page 334 You cannot edit the file. This can be used as the backup file of the information including the security items. 1. Start Epson Device Admin. 2. Select Devices on the side bar task menu. 3. Select the device you want to configure from the device list.

  • Page 335: Preparing To Scan

    Administrator Information > > Settings to Use the Printer Preparing to Scan 6. Click Browse on Import. 7. Select the file you want to import and then click Open. When you select the binary file, in Password enter the password you set when exporting the file. 8.
  • Page 336 Software to be installed ❏ Epson ScanSmart ❏ Epson Scan 2 (application required to use the scanner feature) Confirming that Network Scan is Enabled You can set the network scan service when you scan from a client computer over the network. The default setting is enabled.

  • Page 337: Making Fax Features Available

    Administrator Information > > Settings to Use the Printer Making Fax Features Available 3. Click Next. 4. Click OK. The network is re-connected, and then the settings are enabled. Related Information “Running Web Config on a Web Browser” on page 266 &...
  • Page 338 Administrator Information > > Settings to Use the Printer Making Fax Features Available ❏ Some PBX telephone systems ❏ When adapters such as terminal adapters, VoIP adapters, splitters, or DSL router are connected between the telephone wall jack and the printer Connecting the Printer to a Phone Line Connect the printer to a telephone wall jack using an RJ-11 (6P2C) phone cable.
  • Page 339 Administrator Information > > Settings to Use the Printer Making Fax Features Available Note: If your DSL modem is not equipped with a built-in DSL filter, connect a separate DSL filter. Connecting Your Phone Device to the Printer When using the printer and your telephone on a single phone line, connect the telephone to the printer. Note: ❏...
  • Page 340 Administrator Information > > Settings to Use the Printer Making Fax Features Available 2. Connect the phone device and the EXT. port with a phone cable. Note: When sharing a single phone line, make sure you connect the phone device to the EXT. port of the printer. If you split the line to connect the phone device and the printer separately, the phone and the printer do not work correctly.
  • Page 341 Administrator Information > > Settings to Use the Printer Making Fax Features Available Making the Printer Ready to Send and Receive Faxes Fax Setting Wizard configures the basic fax features to make the printer ready to send and receive faxes. The Wizard is displayed automatically when the printer is turned on for the first time.
  • Page 342 Administrator Information > > Settings to Use the Printer Making Fax Features Available 4. Make the Receive Mode setting. ❏ If you do not need to connect a phone device to the printer: Select No. Receive Mode is set to Auto. ❏...
  • Page 343 Administrator Information > > Settings to Use the Printer Making Fax Features Available “Making Settings to Send and Receive Faxes on a Computer” on page 345 & Making Settings for a PBX Phone System Make the following settings when using the printer in offices that use extensions and require external access codes, such as 0 and 9, to get an outside line.
  • Page 344 Administrator Information > > Settings to Use the Printer Making Fax Features Available Related Information “Basic Settings” on page 275 & Making Settings to Receive Faxes Operating Only a Connected Phone You can start receiving incoming faxes by only picking up the handset and operating the phone, without operating the printer at all.
  • Page 345 Administrator Information > > Settings to Use the Printer Making Fax Features Available 7. You can set a password for the inbox. Select Inbox Password Settings, and then set the password. Note: You cannot set a password when Options when memory is full is set to Receive and print faxes. Related Information “Fax Output Settings”...

  • Page 346: Making Basic Operation Settings For The Printer

    Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer The setting item below on the printer's control panel is set to Yes, and the faxes received can be saved on the computer. Settings > General Settings > Fax Settings > Receive Settings > Fax Output Settings > Save to Computer Making Save to Computer Setting to Also Print on the Printer to Receive Faxes You can make the setting to print received faxes on the printer as well as save them on a computer.
  • Page 347 Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer Note: You can also set up from the printer’s control panel. ❏ Language : Settings > General Settings > Basic Settings > Language ❏ Operation Timeout : Settings > General Settings > Basic Settings > Operation Time Out (You can specify On or Off.) 3.
  • Page 348 Administrator Information > > Settings to Use the Printer Making Basic Operation Settings for the Printer 1. Access Web Config and select the Device Management tab > Sound. 2. Set up the following items as necessary. ❏ Normal Mode Set the sound when the printer is set to Normal Mode. ❏...

  • Page 349: Problems When Making Settings

    Administrator Information > > Settings to Use the Printer Problems when Making Settings ❏ Copy ❏ Fax 1. Access Web Config and select the functions for which you want to set the default value for the Scan/Copy tab > User Default Settings. Select the Fax tab >...

  • Page 350: Managing The Printer

    Administrator Information > > Managing the Printer Disabling the External Interface ❏ 112bit: AES256/AES128/3DES ❏ 128bit: AES256/AES128 ❏ 192bit: AES256 ❏ 256bit: AES256 CA-signed Certificate is expired. If there is a problem with the expiration date of the certificate, "The certificate has expired" is displayed when connecting to Web Config with SSL/TLS communication (https).

  • Page 351: Monitoring A Remote Printer

    Administrator Information > > Managing the Printer Monitoring a Remote Printer 2. Select Disable on the functions you want to set. Select Enable when you want to cancel controlling. PC Connection via USB You can restrict the usage of the USB connection from the computer. If you want to restrict it, select Disable. 3.

  • Page 352: Backing Up The Settings

    Administrator Information > > Managing the Printer Backing Up the Settings Backing Up the Settings You can export the setting value set from Web Config to the file. You can use it for backing up the contacts, setting values, replacing the printer, etc. The exported file cannot be edited because it is exported as a binary file.

  • Page 353: Advanced Security Settings

    For printers that do not have access protection from the outside, it will be possible to read the print job logs that are stored in the printer from the Internet. In order to avoid this risk, Epson printers have a variety of security technologies. Set the printer as necessary according to the environmental conditions that have been built with the customer's environment information.

  • Page 354: Controlling Using Protocols

    Administrator Information > > Advanced Security Settings Controlling Using Protocols Controlling Using Protocols You can print using a variety of pathways and protocols. If you are using a multi-function printer, you can use network scanning and PC-FAX from an unspecified number of network computers.
  • Page 355 Administrator Information > > Advanced Security Settings Controlling Using Protocols Protocol Description IPP Settings You can specify whether or not to allow printing from IPP. When this is enabled, you can print over the Internet. SNMPv1/v2c Settings You can specify whether or not to enable SNMPv1/v2c. This is used to set up devices, monitoring, and so on.
  • Page 356 Administrator Information > > Advanced Security Settings Controlling Using Protocols LLTD Settings Items Setting value and Description Enable LLTD Select this to enable LLTD. The printer is displayed in the Windows network map. Device Name Displays the LLTD device name. LLMNR Settings Items Setting value and Description...
  • Page 357 Administrator Information > > Advanced Security Settings Controlling Using Protocols Items Setting value and Description Location Displays the IPP location. SNMPv1/v2c Settings Items Setting value and Description Enable SNMPv1/v2c Select to enable SNMPv1/v2c. Access Authority Set the access authority when SNMPv1/v2c is enabled. Se- lect Read Only or Read/Write.

  • Page 358: Using A Digital Certificate

    Administrator Information > > Advanced Security Settings Using a Digital Certificate Using a Digital Certificate About Digital Certification ❏ CA-signed Certificate This is a certificate signed by the CA (Certificate Authority.) You can obtain it to apply to the Certificate Authority.
  • Page 359 Administrator Information > > Advanced Security Settings Using a Digital Certificate 3. Enter a value for each item. Note: Available key length and abbreviations vary by a certificate authority. Create a request according to rules of each certificate authority. 4. Click OK. A completion message is displayed.
  • Page 360 Administrator Information > > Advanced Security Settings Using a Digital Certificate Related Information “Obtaining a CA-signed Certificate” on page 358 & Importing a CA-signed Certificate Important: ❏ Make sure that the printer’s date and time is set correctly. ❏ If you obtain a certificate using a CSR created from Web Config, you can import a certificate one time. 1.
  • Page 361 Administrator Information > > Advanced Security Settings Using a Digital Certificate CA-signed Certificate Importing Setting Items Items Settings and Explanation Server Certificate Select a certificate’s format. Private Key If you obtain a certificate of the PEM/DER format by using a CSR created from a computer, specify a private key file that is match a certificate.
  • Page 362 Administrator Information > > Advanced Security Settings Using a Digital Certificate 3. Enter Common Name. You can enter up to 5 IPv4 addresses, IPv6 addresses, host names, FQDNs between 1 to 128 characters and separating them with commas. The first parameter is stored to the common name, and the others are stored to the alias field for the subject of the certificate.

  • Page 363: Ssl/Tls Communication With The Printer

    Administrator Information > > Advanced Security Settings SSL/TLS Communication with the Printer Deleting a CA Certificate You can delete the imported CA Certificate. 1. Access Web Config and then select the Network Security tab > CA Certificate. 2. Click Delete next to the CA Certificate that you want to delete. 3.

  • Page 364: Solving Problems For Advanced Security

    Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Configuring a Server Certificate for the Printer 1. Access Web Config and select the Network Security tab > SSL/TLS > Certificate. 2. Specify a certificate to use on Server Certificate. ❏...
  • Page 365 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Problems on Using a Digital Certificate Cannot Import a CA-signed Certificate CA-signed Certificate and the information on the CSR do not match. If the CA-signed Certificate and CSR do not have the same information, the CSR cannot be imported. Check the following: ❏...
  • Page 366 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Unsupported characters have been entered to Common Name, Organization, Organizational Unit, Locality, and State/Province. Enter characters of either IPv4, IPv6, host name, or FQDN format in ASCII (0x20-0x7E). A comma or space is included in the Common Name.
  • Page 367 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Invalid file. Cause: You are not importing a certificate file in X509 format. What to do: Make sure that you are selecting the correct certificate sent by a trusted certificate authority.
  • Page 368 Administrator Information > > Advanced Security Settings Solving Problems for Advanced Security Messages Cause/What to do Setup failed. Cause: Cannot finish the configuration because the communication between the printer and computer failed or the file cannot be read by some errors. What to do: After checking the specified file and communication, import the file again.

  • Page 369: Where To Get Help

    Contacting Epson Support........

  • Page 370: Technical Support Web Site

    Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.

  • Page 371: Help For Users In New Zealand

    Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

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