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Solving Problems
Problems when Sending and Receiving Faxes
Related Information
"Cannot Send or Receive Faxes" on page 200
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"Cannot Send Faxes" on page 201
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"Cannot Send Faxes to a Specific Recipient" on page 202
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"Cannot Send Faxes at a Specified Time" on page 202
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"Cannot Receive Faxes" on page 202
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"Sent Fax Quality Is Poor" on page 203
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"Faxes Are Sent at the Wrong Size" on page 203
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"Received Fax Quality Is Poor" on page 203
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"Received Faxes Are Not Printed" on page 204
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Cannot Send or Receive Faxes
❏ Use Check Fax Connection on the control panel to run the automatic fax connection check. Try the solutions
printed on the report.
❏ Check the Line Type setting. Setting to PBX may solve the problem. If your phone system requires an external
access code to get an outside line, register the access code to the printer, and enter # (hash) at the beginning of a
fax number when sending.
❏ If a communication error occurs, change the Fax Speed setting to Slow(9,600bps) on the control panel.
❏ Check that the telephone wall jack works by connecting a phone to it and testing it. If you cannot make or
receive calls, contact your telecommunication company.
❏ To connect to a DSL phone line, you need to use a DSL modem equipped with a built-in DSL filter, or install a
separate DSL filter to the line. Contact your DSL provider.
❏ If you are connecting to a DSL phone line, connect the printer directly to a telephone wall jack to see if the
printer can send a fax. If it works, the problem may be caused by the DSL filter. Contact your DSL provider.
❏ Enable the ECM setting on the control panel. Color faxes cannot be sent or received when ECM is off.
❏ To send or receive faxes using the computer, make sure that the printer is connected using a USB cable or a
network, and that the PC-FAX Driver have been installed on the computer. The PC-FAX Driver is installed
together with FAX Utility.
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Problems when Sending and Receiving Faxes
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Cannot Send or Receive Faxes
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