Adding Comments To The Support Ticket - HP Brio BA200 User Manual

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CAUTION

5 The Support Ticket

Adding Comments to the Support Ticket

You can add extra information or your own comments to the Support

Ticket. This can help your support agent solve the problem more

quickly and effectively.

Do not remove any information from the Support Ticket. The

information may be essential to your support agent.

To add your comments to the Support Ticket, follow these steps:

1 Run a text editor. We recommend you use text editor such as

Microsoft Windows Notepad to preserve the Support Ticket's layout.

2 Open the Support Ticket file. (The file name and location of the

Support Ticket is given when it is created.)

3 Go to the section entitled

4 Type in your comments, using the headings provided as a guideline.

For example, under the heading

name of your operating system, such as "Windows NT 4.0".

5 Save the file and exit the text editor.

English

at the end of the file.

Your Comments

Operating System

, enter the

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