Page 1 IBM System Storage TS3310 Tape Library Maintenance Information for IBM Service Personnel Machine Type 3576 GA32-0478-08...
Page 3 IBM System Storage TS3310 Tape Library Maintenance Information for IBM Service Personnel Machine Type 3576 GA32-0478-08...
Page 4 Before using this information and the product it supports, be sure to read the general information under "Notices" in the Appendix. To ensure that you have the latest publications, visit the web at http://www.ibm.com/storage/lto. Released June 2010 This edition applies to the IBM System Storage TS3310 Tape Library Maintenance Information,GA32-0478-08, and to the subsequent releases and modifications until otherwise indicated in new editions.
Page 5: Registering For Support Notification
Registering for Support Notification Support Notification registration provides email notification when new firmware levels have been updated and are available for download and installation. To register for Support Notification, visit the web at http://www-304.ibm.com/ jct01004c/systems/support/storage/news/05072007SupportNotif.html. Sending Us Your Comments ®...
Page 6 TS3310 Tape Library Maintenance Information...
Page 7: Summary Of Changes
Authentication Settings and Remote Authentication v Media Detection using the Web User Interface v Updates to Service Action Tickets and Diagnostic Resolutions v Updates to SNMP MIB Variables and Traps v CAN Bus Tool Kit © Copyright IBM Corp. 2005, 2010...
Page 8 TS3310 Tape Library Maintenance Information...
Page 9: Table Of Contents
Using Multiple Control Paths . . 2-29 Service Action Tickets. . 6-1 Using Multiple Data Paths for Data Path T001: Tape Cartridge Stuck in Picker, Motion OK 6-1 Failover . . 2-29 Lightweight Directory Access Protocol (LDAP) 2-30 © Copyright IBM Corp. 2005, 2010...
Page 10 . 6-51 Required. . 6-25 T127: Robotics Communication Error . . 6-52 T053 - Unload Timeout . . 6-25 T128: Incompatible Robot Installation . . 6-52 T129: Drive Sled Firmware Image Error . . 6-53 viii TS3310 Tape Library Maintenance Information...
Page 11 DR083: Resolve Drive Voltage Problem . 6-86 DR084: Resolve Robotics Firmware Image Error 6-86 DR020: Resolve Library Inventory Mismatch 6-68 DR021: Contact IBM Service . . 6-68 DR085: Resolve Robotics Auto-Level Failure 6-86 DR022: Resolve Missing Power Supply . 6-68...
Page 12 . 7-43 Cable Spool Assembly . . 8-100 Applying an Agency Label to a Control Module 7-44 Gear Rack . . 8-106 End of Call . . 7-44 Removing Internal Cables and Boards . 8-111 TS3310 Tape Library Maintenance Information...
Page 13 Replacing Internal Cables and Boards. . 8-119 Ordering Media Supplies . . D-17 Remove and Replace Drive Power Fuse . . 8-119 Repairing a Cartridge . . D-19 Removing/Installing Library Foot Pads . . 8-121 Diagnostic and Maintenance Functions . .
Page 14 Appendix F. SNMP Status MIB Index ....X-1 Variables and Traps ..F-1 TS3310 Tape Library Maintenance Information...
Page 15: Figures
Cabling of a 14U Library with Fibre Drives 7-30 8-27. Connector on the back of the I/O Station 7-9. Cabling of a Multi-Module Library with locking mechanism. . 8-30 SCSI and Fibre Drives . . 7-31 xiii © Copyright IBM Corp. 2005, 2010...
Page 16 Guide rollers on M2 Robot Assembly 8-71 Control Panel to the Backplane Connector 8-74. M2 Robot Assembly rollers inserted in gear Board . . 8-112 rack track . . 8-71 8-124. Backplane Connector Board (BCB), Front View . . 8-113 TS3310 Tape Library Maintenance Information...
Page 17 8-127. Hex stand-off behind the Cable Spool D-2. Inserting a cartridge into the drive Assembly . 8-116 D-3. The IBM LTO Ultrium Data Cartridge 8-128. Backplane Connector Board (BCB), Rear D-4. Ultrium Data Cartridge on the left; WORM View . . 8-117 Cartridge on the right .
Page 18 TS3310 Tape Library Maintenance Information...
Page 19: Tables
AIX ERRPT Drive Sense Data . E-3 A-1. TapeAlert Flags Supported by the Ultrium F-1. Status MIB variables . F-1 Tape Drive. . A-1 F-2. Status Traps . . F-1 B-1. Library Sense Keys, ASC and ASCQ xvii © Copyright IBM Corp. 2005, 2010...
Page 20 TS3310 Tape Library Maintenance Information...
Page 21: Preface
User’s Guide (GA76-0418) contains information to help you install, configure, and use the IBM Encryption Key Manager component for the Java platform. v IBM Tivoli Key Lifecycle Manager Quick Start Guide (GI11-8738) and IBM Tivoli Key Lifecycle Manager Installation and Configuration Guide (SC23-9977).
Page 22 TS3310 Tape Library Maintenance Information...
Page 23: Chapter 1. Start Service
You get repeated errors, Open and close an Access Door to ensure that all previous multiple functions surface error handling is completed and to enable normal library failure messages, or Txxx robotic function. codes... © Copyright IBM Corp. 2005, 2010...
Page 24 2. Ensure that the latest available drive code is installed (refer inside the cartridge... to “Updating Drive Firmware” on page 7-26). If the problem continues, replace the drive (refer to “Drive Sled” on page 8-43). TS3310 Tape Library Maintenance Information...
Page 25 The procedure will direct you to the IBM web site to check for latest firmware levels. Logs You are required to capture a For information on capturing a library or drive log, refer to library log or a drive log...
Page 26 With the top cover removed, and power OFF, slowly lift the Y-axis Assembly and re-insert (see “M2 Robot Assembly” on page 8-67). v Ensure that the Y-axis motor is properly inserted in the opening in the base plate . TS3310 Tape Library Maintenance Information...
Page 27 From the Operator Panel: Tools → Security control parameters such as: For more information, refer to “Configuring Library Security v ICMP (Internet Control Settings” in the Operating Procedures chapter of the TS3310 Message Protocol or Setup and Operator's Guide. pinging the library)
Page 28 TS3310 Tape Library Maintenance Information...
Page 29: Chapter 2. Product Description
Ultrium 3 data cartridges and read LTO Ultrium 2 data cartridges. The Ultrium 3 cartridge has a native data capacity of 400 GB (800 GB at 2:1 compression). IBM LTO Ultrium 3 tape drives can read and write original LTO Ultrium 2 data cartridges and read LTO Ultrium 1 data cartridges.
Page 30: Front Panel Components
The TS3310 library supports Application Managed Encryption (AME), System Managed Encryption (SME), and Library Managed Encryption (LME) on Ultrium 4 SAS (Serial Attached SCSI) and Fibre Channel (FC) drives using Ultrium 4 media. The AME function is standard on all libraries, while the SME and LME features require a license key.
Page 31: Control Module (3576 Model L5B)
Control Module (3576 Model L5B) All library configurations include the control module ( 6 in Figure 2-1 on page 2-2). The control module contains the robotics, library control blade (LCB), and touch screen display. The control module also contains an I/O station, fixed storage slots, tape drives, and at least one power supply.
Page 32: Access Door
Amber Operator Intervention Alert LED ( 4 in Figure 2-1 on page 2-2): When lit, this LED indicates that there is a Library, Drives, or Media Operator Intervention available. To access the Operator Intervention, select Tools → Operator Intervention from the Operator Panel. TS3310 Tape Library Maintenance Information...
Page 33: Rear Panel Components
Rear Panel Components The following components are located on the rear panel of the library: Figure 2-2. Rear panel of a 14U library Tape drives (SCSI drives Power supplies (2 in control module; 2 in shown) expansion module) Library Control Blade Power supply switches Library Control Blade (LCB) The Library Control Blade ( 2 in Figure 2-2) manages the entire library, including...
Page 34: Tape Drives
It also serves as a safety cover, and prevents debris from entering the library. All empty drive slots must have one of these covers installed for proper library operation. TS3310 Tape Library Maintenance Information...
Page 35: Power Supply
Power Supply The library supports single and redundant power configurations. Each control module must have at least one power supply. A single power configuration will have a power supply installed in the left slot of each library module as viewed from the rear.
Page 36: Storage Columns
The Robot Assembly has two designs, referred to as Y-Axis/Picker Assembly and M2 Robot Assembly. The differences are explained in this section. TS3310 Tape Library Maintenance Information...
Page 37 Y-Axis/Picker Assembly Figure 2-5. Y-Axis/Picker Assembly The Y-Axis/Picker Assembly houses the Y Motor 3 and the Picker Assembly 2 , which is attached to the Carrier 1 . The Carrier moves the Y-Axis/Picker Assembly within the library. M2 Robot Assembly While serving the same function as that of the Robot Assembly, the M2 Robot Assembly has a different design style which is depicted in the following images.
Page 38: Optional Features
Library and drive code 0500 Update update by an IBM Service Representative Rack Mount Kit Hardware required to mount 7003 your library in a rack Rack PDU Line Cord Rack PDU line cord 9848 2-10 TS3310 Tape Library Maintenance Information...
Page 39: Ultrium Tape Drives
(CRU), and is designed for quick removal and replacement in the library. The IBM Ultrium 5 Tape Drive supports the Fibre Channel interface. The IBM Ultrium 4 Tape Drive supports SAS or Fibre Channel interfaces. The IBM Ultrium 3 Tape Drive supports LVD Ultra160 or Fibre Channel interfaces.
Page 40: Redundant Power Supply (Feature Code 1900)
Advanced Reporting (Feature Code 1650) The Advanced Reporting feature license key enables the Media Analysis and Drive Resource functions of the TS3310 Tape library. These user-configurable reporting features provide graphical displays for both diagnostic and trend analysis data which enable customers to evaluate tape drive, media performance, and drive utilization parameters.
Page 41 The data for these reports is collected in log files that are located under the Service Library menu tree on the IBM UI. When the log files reach their maximum size, the oldest information is deleted as new information is added.
Page 42 The administrator can request, or configure various reports to assist in managing the overall reliability and performance of the media and drives, or both. Data collected and saved for these reports include the following: 2-14 TS3310 Tape Library Maintenance Information...
Page 43 v Media barcode v Drive serial number v TapeAlert value v Occurrence count of TapeAlert v Time and date of last TapeAlert occurrence (in GMT) You can only access this report from the web client. The path to open the report is Monitor System →...
Page 44 The log reflects what the drive reports from the embedded cartridge memory whenever the media is unloaded. If the tape cartridge was never mounted and 2-16 TS3310 Tape Library Maintenance Information...
Page 45 unloaded, it will not appear in the log. When the log file reaches its maximum size, old information is deleted as new information is added. This may affect the amount of available historical data. The log provides the following information: v Volser —...
Page 46 If you want to send the same recipient a different set of reports, you can enter the same email address more than once, with different reports selected for each. Each entry counts as a unique recipient toward the 20 total. 2-18 TS3310 Tape Library Maintenance Information...
Page 47 At any time, the Capacity Expansion feature (Feature Code 1640) allows you to enable the unused storage slots within a library via a firmware license key. The TS3310 Tape Library Model L5B control module includes license key enablement for 82 total cartridges, thus enabling all cartridge slots in the control module and approximately one half the capacity of an added expansion module.
Page 48: Licensable Cartridge Slots (Storage And I/O)
+ 2 9U each license key expansion enables full 6/12/18/24/ 168/162/156/ modules) capacity of one 150/144 9U expansion module 2 license keys 6/12/18/24/ 212/206/200/ required to enable 194/188 the full capacity of a 23U library 2-20 TS3310 Tape Library Maintenance Information...
Page 49 Table 2-3. Licensable cartridge slots (storage and I/O) per model (continued) Number of Number of Capacity Library Available I/O Accessible Total Slots** Expansion Configuration Station Slots* Storage Slots License Keys 32U library 6/12/18/24/ 168/162/156/150 no license key (control 30/36/42 144/138/132 module + 3 9U each license key expansion...
Page 50 Application Managed Encryption (AME). Encryption policies and keys are established and provided by the host application. This is a standard feature for all Ultrium 4 and Ultrium 5 drives in the TS3310 library. Since the application manages the encryption keys, volumes written and encrypted using the AME method can only be read by the same application that wrote them.
Page 51: Location Coordinates
EKM. It is strongly recommended that you use both a primary and secondary EKM server. For information on how to install, configure, and use the EKM, see the IBM Encryption Key Manager component for the Java platform, Introduction, Planning and...
Page 52: Modules
A storage column is a group of slots arranged vertically in the library. Columns are represented by the second digit of a library coordinate. Columns are identified relative to the front left of the library. The column in the front left of the library is 2-24 TS3310 Tape Library Maintenance Information...
Page 53: Slots
number 1. The column numbering continues around the library in a clockwise direction. The I/O Station column is always number 6. Slots Fixed storage slots are represented by the third digit of the library location coordinate. Slots are numbered from top to bottom within each column starting with 1 at the top of the column.
Page 54: Data Cartridges
0, 1 (PS1 primary power 0, 2 (PS2 redundant power supply in a supply in a control control module) module) Data Cartridges The different generations of IBM Ultrium data cartridges can be identified by color: | | | Type Color Ultrium 5 Burgundy...
Page 55: Ultrium Cartridge
Leader pin Insertion guide All generations of the IBM LTO Ultrium Data Cartridge contain a Linear Tape-Open Cartridge Memory (LTO-CM) chip in the cartridge ( 1 in Figure 2-12). The cartridge memory chip contains information about the cartridge and the tape, such as the name of the manufacturer that created the tape, and statistical performance and usage information (such as number of loads/unloads).
Page 56: Environmental And Shipping Specifications For Tape Cartridges
1. The short term or operational storage environment is for storage durations of up to six months. 2. The long term or archival storage environment is for durations of six months up to ten years. 2-28 TS3310 Tape Library Maintenance Information...
Page 57: Multi-Path Architecture
Data Path Failover function. Data Path Failover and Load Balancing functions exclusively support native Fibre Channel Tape Drives in the library using the IBM device driver. Data Path Failover is designed to provide a failover mechanism in the IBM device driver for AIX, Linux, Solaris, and Windows, which enable multiple redundant paths to be configured in a SAN environment.
Page 58: Lightweight Directory Access Protocol (Ldap)
LDAP server to have access to the corresponding logical libraries on the library. LDAP users with administrative privileges have access to all logical libraries and administrative functions and do not need to be assigned to logical library-related groups on the LDAP server. Kerberos 2-30 TS3310 Tape Library Maintenance Information...
Page 59: Specifications
Kerberos Authentication is a standard (RFC 1510) third-party authentication protocol that provides end-to-end security for distributed computing environments. Note: The web client login screen gives the user a choice between using local authentication or LDAP authentication. If LDAP authentication is selected, the user will be prompted for the LDAP domain.
Page 60: Product Environment
The tape drive is packaged in a common drive sled and each drive sled is a CRU. When a drive failure occurs, the drive sled is removed and returned to IBM for repair. The library maintenance package supports the library and the library interfaces with the tape drives.
Page 61: Maintenance Start
Interoperability Matrix. Supported Device Drivers IBM maintains the latest levels of device drivers and driver documentation for the library on the Internet. You can use one of the following procedures to access this material. (Note: If you do not have Internet access and you need information about device drivers, contact your Marketing Representative.)
Page 62 For more information about device drivers, refer to any of the preceding directories. 2-34 TS3310 Tape Library Maintenance Information...
Page 63: Chapter 3. Library Components
“Y-Axis/Picker Assembly and M2 Robot Assembly” on page 3-6 “Cable Spool Assembly” on page 3-9 “Library Control Blade (LCB)” on page 3-10 “Compact Flash Card on LCB” on page 3-11 “Power Supply” on page 3-12 “Drive Sleds, Rear Panel” on page 3-13 © Copyright IBM Corp. 2005, 2010...
Page 64: 14U Library, Front View, I/O Station Door Open
14U Library, Front view, I/O Station Door Open Figure 3-1. Front view of a 14U library with the I/O Station door open Library Rear View Figure 3-2. Rear view of a 5U library TS3310 Tape Library Maintenance Information...
Page 65: I/O Station Lock Assembly
Figure 3-3. Rear view of a 14U library I/O Station Lock Assembly Figure 3-4. I/O Station Lock Assembly installed in the library I/O Station Lock Assembly installed in the library Chapter 3. Library Components...
Page 66: I/O Station With Slide Assembly
Figure 3-5. I/O Station Lock Assembly (top view) Switch I/O Station cable Mounting screw actuator lever connector I/O Station with Slide Assembly Figure 3-6. I/O Station with Slide Assembly TS3310 Tape Library Maintenance Information...
Page 67: Access Door, Inside, With Operator Panel
Access Door, Inside, With Operator Panel Figure 3-7. Access Door open showing back of Operator Panel Chapter 3. Library Components...
Page 68: Gear Rack
Figure 3-8. Gear racks inside the library Front gear rack Rear gear rack Y-Axis/Picker Assembly and M2 Robot Assembly This section depicts the Y-Axis/Picker Assembly and the M2 Robot Assembly. Libraries contain either one or the other of these components. TS3310 Tape Library Maintenance Information...
Page 69: Original Y-Axis/Picker Assembly
Figure 3-9. Original Y-axis/Picker Assembly Y-axis Assembly Picker Y Motor Figure 3-10. M2 Robot Assembly Robot M2 Picker Assembly Chapter 3. Library Components...
Page 70: Home Sensor Flag
Figure 3-11. Home Sensor Flag Home Sensor Flag TS3310 Tape Library Maintenance Information...
Page 71: Cable Spool Assembly
Cable Spool Assembly Figure 3-12. Cable spool assembly Table 3-1. Cable Spool Assembly components Plastic Spooler flat Terminal IBM Part Number guide peg cable Board handle The cable spool assembly in the left was from initial release (2005), the one on the right is a version from 2007.
Page 72: Library Control Blade (Lcb)
Library Control Blade (LCB) Figure 3-13. Library Control Blade (external library view) Module-to-module Module-to-module cable terminator Ethernet cable Ethernet port (for Service use) Latches Serial port (for Service use) 3-10 TS3310 Tape Library Maintenance Information...
Page 73: Compact Flash Card On Lcb
Compact Flash Card on LCB Figure 3-14. Library Control Blade and Compact Flash Card 3-11 Chapter 3. Library Components...
Page 74: Power Supply
Power Supply Figure 3-15. Power Supply Handle Power cable Thumb screws Power switch 3-12 TS3310 Tape Library Maintenance Information...
Page 75: Drive Sleds, Rear Panel
Drive Sleds, Rear Panel Figure 3-16. LTO 3 drive sleds Tape drive sled SCSI cable receptacle Thumb screws Handle SCSI terminator Note: This library supports any combination of LTO 3, LTO 4, and LTO 5 drives. 3-13 Chapter 3. Library Components...
Page 76 3-14 TS3310 Tape Library Maintenance Information...
Page 77: Chapter 4. User Interfaces
Figure 4-1. Operator Panel Login screen for firmware versions prior to 585G Note: For firmware versions prior to 585G, when LDAP (Lightweight Directory Access Protocol) is enabled, the login screen gives the user a choice between © Copyright IBM Corp. 2005, 2010...
Page 78 Operator Panel as Remote authentication. From the Operator Panel, select Setup → User Mgmt → Modify User. v For firmware versions 585G and later, change the Administrator password. From the Operator Panel, select Setup → User Mgmt → Modify User. TS3310 Tape Library Maintenance Information...
Page 79: Common Operator Panel Elements
You can click the arrows on either side of the library designation to scroll through other available logical libraries. Note: When the library is busy performing certain tasks, a "Not Ready' message will display alternately with the 'IBM TS3310' notation at the top of the screen. System Summary and Subsystem Status The health of the library can be gauged by three subsystem status buttons located at the bottom of the home page.
Page 80: Keyboards
If an administrative user is logged in, a view of the physical library appears. If a user is logged in, the first logical library that they have access to, in alphabetical order, appears. TS3310 Tape Library Maintenance Information...
Page 81: Menus Available From The Operator Panel
Menus Available from the Operator Panel The following three menus organize commands into logical groups: Note: The menus available to users with theAdmin role are Setup, Operations, and Tools. The menus available to users with theUser role are Operations and Tools.
Page 82: Operations Menu Screen
Tools menu includes the service functions that can be executed by the Admin or Service login. Only the Service login has access to the Service menu. The Service menu includes the same service functions that are available on the Tools → Service menu.. TS3310 Tape Library Maintenance Information...
Page 83: Web User Interface (Ui)
*Library Tests will include Installation and Verification Test (IVT) for libraries built after July 1, 2008 with serial numbers with last four digits 8609 and above. Web User Interface (UI) The Web UI is accessible from a web browser. The System Storage TS3310 web ™ ®...
Page 84: Logging In To The Web User Interface
Network Settings Key Path Diagnostic Status ─ Advanced Reporting -- Drive Utilization -- Media Integrity Media Security ─ Manage Cartridges Data Cartridges Cleaning Cartridges I/O Station Lock/Unlock I/O Station Doors ─ Manage Drives Drive Summary TS3310 Tape Library Maintenance Information...
Page 85 Table 4-2. Menus available from the Web User Interface (continued) Control Paths Drive IDs Fibre Channel Ports -- Modify Port Properties ─ Manage Library Perform Inventory Setup Wizard Logical Libraries Cleaning Slots I/O Station Slots ─ Settings Feature Licenses Date & Time Email Notifications SMTP (Mail) Configuration Contact Information...
Page 86: User Privileges
"–" indicates that access is not allowed. Table 4-3. System Functions, Commands, and Access Control Panel Menu Command and Function Access Web UI Command and Access | | | | | | | | Libraries 4-10 TS3310 Tape Library Maintenance Information...
Page 87: View
Table 4-3. System Functions, Commands, and Access (continued) Control Panel Menu Command and Function Access Web UI Command and Access | | | | | | | | | | | | | | | | | Setup Wizard Manage Library → —...
Page 88: View
| | | Display Drive Tools → Drive Info X Service Library → — Information View/Update Drive Firmware Levels | | | | | | | | Capture Drive — Service Library → Capture Drive Log 4-12 TS3310 Tape Library Maintenance Information...
Page 89: View)
Table 4-3. System Functions, Commands, and Access (continued) Control Panel Menu Command and Function Access Web UI Command and Access | | | | | | | | | | | | | | | Fibre Channel Setup → Drive —...
Page 90 | | | | | | | | Display Monitor System → Network Network Settings Settings | | | | | | | | Outgoing Manage Library → — Server (Mail) Settings → SMTP Configuration (Mail) Configuration 4-14 TS3310 Tape Library Maintenance Information...
Page 91 Table 4-3. System Functions, Commands, and Access (continued) Control Panel Menu Command and Function Access Web UI Command and Access | | | | | | | | | | | | | | | | Ethernet Manage Library → —...
Page 92 4-16 TS3310 Tape Library Maintenance Information...
Page 93: Chapter 5. Safety And Environmental Notices
Most danger or caution notices contain a reference number (Dxxx or Cxxx). Use the reference number to check the translation in the IBM Systems Safety Notices, G229–9054 manual. The sections that follow define each type of safety notice and give examples.
Page 94: Possible Safety Hazards
The battery is a lithium ion battery. To avoid possible explosion, do not burn. Exchange only with the IBM-approved part. Recycle or discard the battery as instructed by local regulations. In the United States, IBM has a process for the collection of this battery. For information, call 1-800-426-4333.
Page 95: Class I Laser Product
Attention: Except in emergencies, stop the library with the normal shutdown procedure before you switch OFF the main power switch. IBM is not responsible for damage caused by improper use of the main power switch. Such risk lies entirely with the user.
Page 96: Rack Safety
Attempting to move the drawer partially or completely out of the rack may cause the rack to become unstable or cause the drawer to fall out of the rack. (R001) TS3310 Tape Library Maintenance Information...
Page 97: Power Cords
(R002) Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
Page 98: Product Recycling And Disposal
The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region.
Page 99: Battery Return Program
United States, go to http://www.ibm.com/ibm/ environment/products/index.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and other battery packs from IBM Equipment.
Page 100 Este aviso se proporciona de conformidad con, además de otros requisitos, el Real Decreto español 106/2008: El precio de venta al público de las baterías, los acumuladores y las celdas de potencia incluye el coste de la gestión de su desecho. TS3310 Tape Library Maintenance Information...
Page 101: Removing A Battery From A Snaphat Battery Holder
Perchlorate Material - California Special handling may apply. See http://www.dtsc.ca.gov/hazardouswaste/ perchlorate for more information. The foregoing notice is provided in accordance with California Code of Regulations Title 22, Division 4.5 Chapter 33. Best Management Practices for Perchlorate Materials. This product, part or both may include a lithium manganese dioxide battery which contains a perchlorate substance.
Page 102 Washington State- For information about recycling covered electronic devices in the State of Washington, go to the Department of Ecology Web site at http://www.ecy.wa.gov/programs/swfa/eproductrecycle/ or telephone the Washington Department of Ecology at 1-800Recycle. 5-10 TS3310 Tape Library Maintenance Information...
Page 103: Chapter 6. Service Action Tickets (Txxx) And Diagnostic Resolutions (Drxxx)
(home slot is a drive or the I/O Station is open or the I/O Station is full). 3. The cartridge present sensor and sensing circuit is falsely representing the presence of a cartridge. © Copyright IBM Corp. 2005, 2010...
Page 104: T002: Put Operation Failed, Final Cartridge Position Unknown, Motion Ok
Possible CRU Replacements v Tape Cartridge v Library Control Blade Possible FRU Replacements v Picker Assembly v Y-axis Cable Spool v Internal Cables and Boards Kit Perform “DR002: Resolve Tape Cartridge Recovery” on page 6-60. Resolution TS3310 Tape Library Maintenance Information...
Page 105: T003: Get Operation Failed, Final Cartridge Position Unknown, Motion Ok
T003: GET Operation Failed, Final Cartridge Position Unknown, Motion OK GUI Description: The robot failed to pick a tape cartridge and cartridge Description recovery is required. Explanation: The library cannot successfully get a tape from a drive, storage or I/O location. The final “resting place” of the tape is unknown. There are no additional recovery logic paths.
Page 106: T005: X, Y, Θ Motion Profile Failure, Tape In Picker, Motion Not Ok
Possible CRU Replacements v Tape Cartridge v Library Control Blade Possible FRU Replacements v Robot Assembly v Cable Spool v Y Motor v Y-axis Assembly v Internal Cables and Boards Kit TS3310 Tape Library Maintenance Information...
Page 107: T006: X, Y, Θ Motion Profile Failure, No Tape In Picker, Motion Not Ok
Resolution v Perform “DR001: Resolve Picker Cartridge Presence” on page 6-60 v Perform “DR005: Resolve Motion Failure” on page 6-62. T006: X, Y, Θ Motion Profile Failure, No Tape In Picker, Motion NOT OK Description GUI Description: The robot failed to move due to an axis motion problem. Explanation: An unrecoverable motion failure occurs at an operational point where a cartridge is not in the Picker.
Page 108: T008: Cannot Home, Motion Ok
Y Motor v Y-axis Assembly v Internal Cables and Boards Kit Resolution v Verify that no obstructions are present in the path of the Picker. v Perform “DR028: Resolve Motion Obstruction” on page 6-71. TS3310 Tape Library Maintenance Information...
Page 109: T009: Drive Load Unsuccessful, Motion Ok
T009: Drive Load Unsuccessful, Motion OK Description GUI Description: An attempted drive load failed, but robotic motion appeared normal. Explanation: The robot has successfully completed all motion profiles associated with putting to a drive but the drive reports that the tape cartridge did not load.
Page 110: T011: Drive Over Eject Condition
No library FRU is involved. Rather this is an indication that a host may have Possible FRU Replacements orphaned a reserve on the drive. Resolution Perform “DR016: Resolve Prevent/Allow Media Removal” on page 6-67. TS3310 Tape Library Maintenance Information...
Page 111: T013: Invalid Library Sn Label, Library Cannot Initialize
T013: Invalid Library SN Label, Library Cannot Initialize Description GUI Description: A library module serial number label cannot be read, preventing the library from proper initialization and operation. Explanation: The library logic learns the serial number of the system by reading an internal serial number label.
Page 112: T015: Drive Sled Fiducial Read Failure
2. Manufacturing defect has wrong label type for actual physical drive type (for example, LTO-1 label on an LTO-3 drive). Note: Inability to communicate between the LCB and the scanner should result in a different ticket cause. Drive sled Possible CRU Replacements 6-10 TS3310 Tape Library Maintenance Information...
Page 113: T017: Invalid Storage Or I/O Position
Internal Cables and Boards Kit If the problem can not be resolved using the information in this document, Resolution perform “DR021: Contact IBM Service” on page 6-68 T018: Invalid Drive Position Description Calibration completes and the coordinates of each drive are calculated. The calculated values are determined to be outside travel limits that have been established for the robot.
Page 114: T019: Drive Calibration Failure, Motion Ok
4. Fiducial target or robot position is so far off nominal that search pattern cannot locate target (i.e., unlevel picker). This can also generate a T083: Picker Assembly not level. Possible FRU Replacements v Column Assembly v I/O Slide Assembly 6-12 TS3310 Tape Library Maintenance Information...
Page 115: T021: Drive Sled Communication Failure
Resolution 1. Perform “DR082: Resolve Library Calibration Failure” on page 6-84. Note: The picture shown in DR082 shows the location of the calibration sensor. If you are guiding a customer by phone, you may want to copy the picture and e-mail it to them. 2.
Page 116: T022: Tape Drive Communication Failure
AC power status from the supply creates an interrupt that is managed by software. Root Causes 1. AC supply is gone (cord removed, customer side AC failure, etc.). 2. Individual on/off switch for the supply has been set to off. 3. Hardware failure inside supply. 6-14 TS3310 Tape Library Maintenance Information...
Page 117: T025: Power Supply Hardware Failure
Possible CRU Replacements v Power Supply v Expansion Module Possible FRU Replacements Internal cables and boards kit Perform the following: Resolution v “DR009: Resolve AC Failure” on page 6-63 T025: Power Supply Hardware Failure Description GUI Description: A defective power supply has been detected. Explanation: Power supplies report four failure conditions that are considered to be a hardware failure within the supply: Fan Fail, Over Temp, DC Fail and Over Current.
Page 118: T027: Key Server Communication Failure
Detection Scenarios When the library detects that it can no longer communicate with the secondary key server and automatically switches to the primary key server where it established successful communication. 6-16 TS3310 Tape Library Maintenance Information...
Page 119: T029 - Key Server Communication Warning
Root Causes 1. Secondary Key Server is not connected properly. 2. Secondary Key Server is not configured properly. 3. Library Ethernet settings are not configured properly. Resolution 1. Perform “DR079: Resolve Key Server Communication Issue” on page 6-83. 2. Perform EKM Path Diagnostics (Tools → Diagnostics → EKM → EKM Path Diagnosticsin the Web User Interface).
Page 120: T031: I/O Station Unlock Failure
Display/Door and I/O PCB v Internal Cables and Boards Kit Resolution Perform the following: v “DR011: Resolve I/O Station Lock/Unlock Failure” on page 6-64 v “Replacing the I/O Station Lock Assembly” on page 8-37 6-18 TS3310 Tape Library Maintenance Information...
Page 121: T033: Drive Tapealert Flag 3 - Hard Read Or Write Error
T033: Drive TapeAlert Flag 3 - Hard read or write error Description System determines that the drive has issued a TapeAlert 3 indicating an unrecoverable read, write or positioning error. Tape drive issues a Tape Alert 3 which is recognized by the library during Detection Scenarios the continuous 4 second polling cycle of drive status.
Page 122: T036: Drive Tapealert Flag 6 - Write Failure
Root Causes Write protect feature on tape is protecting the tape but the user is trying to write to it. Possible CRU Replacements Tape Cartridge Resolution Perform “DR014: Resolve Write-Protected Tape Cartridge” on page 6-66. 6-20 TS3310 Tape Library Maintenance Information...
Page 123: T039: Drive Tapealert 12 - Unsupported Format
Explanation: System determines that the drive has issued a TapeAlert 12 indicating that the media loaded is an unsupported format. In the case of the IBM LTO family of drives, full backward read and write compatibility stopped when LTO 3 was introduced. LTO 3 cannot write in LTO 1 format.
Page 124: T045: Drive Tapealert 20 - Clean Now
Root Causes Cleaning tape is used up. Possible CRU Replacements No library CRU or FRU is involved. Rather, this is an indication that the cleaning tape media is expired and needs to be replaced. 6-22 TS3310 Tape Library Maintenance Information...
Page 125: T048: Drive Tapealert 23 - Invalid Cleaning Tape
Resolution If the cartridge is managed by a host application, export the cartridge via the host application. If the cartridge is managed by the library, perform the following: v Remove the suspect cartridge (To remove a cleaning cartridge using the Operator Panel, select Operations →...
Page 126: T050: Drive Tapealert 31 - Hardware B
5. If RAS ticket persists, swap cables between drives to isolate a bad cable. If this works and you can detect the drive, replace the bad cable. 6. If swapping cables did not fix the problem, then upgrade the tape drive to the latest drive firmware. 6-24 TS3310 Tape Library Maintenance Information...
Page 127: T052: Drive Tapealert 33 - Media Eject Required
T052: Drive TapeAlert 33 - Media Eject Required Description GUI Description: The tape drive has an error which requires the tape cartridge to be ejected for error recovery. Explanation: System determines that the drive has issued a TapeAlert 33 indicating that the drive requires a cartridge to be ejected in order to resolve a problem.
Page 128: T055: Drive Tapealert 37 - Drive Detects Voltage Problem
Module-to-Module communication cable v Module communication terminator v Display/Door and I/E PCB Possible FRU Replacements v Door Interlock Switch v Internal cables and boards kit Resolution Perform “DR019: Resolve Open Access Door” on page 6-67. 6-26 TS3310 Tape Library Maintenance Information...
Page 129: T061: Tape Alert 55 - Loading Fail
T061: Tape Alert 55 - Loading Fail Description GUI Description: The tape drive encountered a problem while loading a tape cartridge. Explanation: When loading a tape into drive, a hardware malfunction can prevent the tape from being loaded in the drive, or the tape may actually get stuck in the drive.
Page 130: T063: Wwnn Label Change
3. The Library Control Blade is improperly swapped into a different physical chassis and the system reads the physical chassis WWNN label. 4. The compact flash from a system already in use is placed into a new replacement module. 6-28 TS3310 Tape Library Maintenance Information...
Page 131: T064: Lcb Hardware Failure
Root Causes 1. The Library Control Blade has been swapped between libraries. 2. WWNN label is damaged. 3. Bar code scanner is not working properly. 4. Entire communication path to bar code scanner is not working properly. 5. Library module is replaced. Possible CRU Replacements Library Control Blade Possible FRU Replacements...
Page 132: T066: Drive Power Fuse (F1) Blown
3. DIEB temperature limit exceeding threshold. 4. LCB failure. Possible FRU Replacements v Operator Panel v Internal Cables and Boards Kit Remove and replace the Operator Panel (see “Operator Panel” on page 8-28). Resolution 6-30 TS3310 Tape Library Maintenance Information...
Page 133: T068: Destination Element Full
T068: Destination Element Full Description GUI Description: The robot determined that a destination location for a tape cartridge move operation is already full. Explanation: The robot has attempted to put to a drive, I/O, or storage element and has determined that the element is full. This is distinctly NOT a SCSI illegal request situation.
Page 134: T070: Library Control Path Failure
5. Damaged module terminator or module-to-module cable with bent or broken pins. Possible CRU Replacements 1. Module Terminators and Module-to-Module Cables 2. Power Supply Resolution Perform “DR022: Resolve Missing Power Supply” on page 6-68. 6-32 TS3310 Tape Library Maintenance Information...
Page 135: T072: Unmanaged System Fault
This problem cannot be resolved without escalation to tech support and engineering. Resolution Perform “DR021: Contact IBM Service” on page 6-68. T073: I/O Storage Door Open Description GUI Description: An I/O station door configured for storage is open.
Page 136: T075: Unsupported Module Configuration
2. Broken connection to Y-motor 3. Numerous hardware failures on the picker assembly Possible CRU Replacements Library Control Blade Possible FRU Replacements v Module Terminators and Module-to-Module Cables v Cable Spool v Robot Assembly 6-34 TS3310 Tape Library Maintenance Information...
Page 137: T077: I/O Station Partially Partially Open
Resolution Perform “DR031: Resolve Robot Initialization Failure” on page 6-72. T077: I/O Station Partially Partially Open Description GUI Description: The I/O station is in a partially open state or a cable connection has failed. Explanation: This ticket is specifically designed to report the problem that would occur if the cable connecting any of the I/O stations is unplugged.
Page 138: T080: Module Sn Change
GUI's. This ticket is a defensive tool used to notify the user that there is a mismatch in the branding mechanisms. The root cause of a mismatch can be manufacturing defects, logistical errors (shipping the wrong spare part), or user errors such as moving parts between systems. 6-36 TS3310 Tape Library Maintenance Information...
Page 139: T082: Volume Serial Scanner Failure
Detection Scenario At library power ON, the robot attempts to scan all module bar code labels. When the OID number on each label is read, the embedded branding information is compared to persistent data on the system compact flash. Root Causes 1.
Page 140: T083: Unlevel Robot Assembly Not Level
4. Ensure the entire library is level in the rack. 5. Only dispatch the above FRU after all efforts have been exhausted to get the unit and picker/Y-carriage assembly level. 6-38 TS3310 Tape Library Maintenance Information...
Page 141: T084: Missing Cleaning Tape
T084: Missing Cleaning Tape Description GUI Description: A cleaning tape cartridge, configured for automatic library-initiated cleaning, is missing. Explanation: When using the library to manage drive cleaning, the cleaning cartridges that are imported into the library are not visible to any host and are not part of any logical library.
Page 142: T086: Inaccessible Tape Cartridge
A user manually places a cartridge in the top slot of either column 4 or 5 during inventory in a library that is at least 23U or greater. Possible CRU Replacements Cartridge Resolution Perform “DR050: Resolve Invalid Tape Location” on page 6-79. 6-40 TS3310 Tape Library Maintenance Information...
Page 143: T087: Invalid Library Sn Label Warning
T087: Invalid Library SN Label Warning Description GUI Description: The library's serial number barcode label cannot be read by the robot but the library is able to initialize and continue operation. Explanation: The library logic learns the serial number of the system by reading an internal serial number label.
Page 144: T089: E-Mail Notification Error
User mistakenly loads a data tape as a cleaning tape. v Inventory or application issue results in data tape being loaded when drive expects cleaning tape. Resolution Perform “DR077: Resolve Invalid Cleaning Tape” on page 6-83. 6-42 TS3310 Tape Library Maintenance Information...
Page 145: T091: Tape Alert 56 - Unload Failure
"I" followed by the IBM Library S/N such as "I13xxxxx". This is done at first boot up from a “cleared to ship” condition in order to establish the library personality. It is also done on subsequent boot ups to confirm that the Compact Flash memory card is in the proper library.
Page 146: T093: Automatic Cleaning Failure
Errors can occur during this test. The library will post this ticket whenever an error occurs during this Installation & Verification Test that does not affect the overall functionality of the library. It is more of a warning that a problem may be developing. 6-44 TS3310 Tape Library Maintenance Information...
Page 147: T096: Module Communication Error
When drive is installed, the configuration data does not match what is expected. Root Causes v User installed a drive from a different brand library. v User did not purchase the drive from an official TS3310 sales channel. v Drive sled does not have the correct configuration information programmed. Drive sled...
Page 148: T109: Drive Firmware Update Failure
A drive was installed that had a different firmware version than other drives Root Causes in the library. Possible FRU Replacement Drive sled Perform “DR070: Resolve Tape Drive Firmware Mismatch” on page 6-81. Resolution 6-46 TS3310 Tape Library Maintenance Information...
Page 149: T112: Invalid Tape Drive Firmware Image
T112: Invalid Tape Drive Firmware Image Description GUI Description: A stored tape drive firmware image is not usable for auto-leveling of a tape drive. Explanation: During initialization or when a drive is inserted while the library is operating, the library checks the product firmware level of the installed tape drive (brick) and compares that version to the version that it stores internally in its file system.
Page 150: T116: Robotics Firmware Image Error
Explanation: The library was not able to update one of the robotics flash parts (but the other was successfully updated). The robotics subsystem can still become ready, but the flash is in a degraded mode and the backup image is unavailable. This is a warning ticket. 6-48 TS3310 Tape Library Maintenance Information...
Page 151: T120: Robotics Y-Axis Motion Failure, Tape In Picker
Detection Scenario The robotics firmware auto-level process was unable to update one of the Robot Controller Board's flash parts. Root Causes One of the Robot Controller Board's flash partitions is bad. Possible FRUs Robot Assembly Resolution Perform “DR086: Resolve Robotics Degraded Flash Warning” on page 6-86. T120: Robotics Y-Axis Motion Failure, Tape in Picker Description GUI Description: A Y-axis motion error occurred while the robot was moving...
Page 152: T122: Robotics X, Z, Theta Axis Motion Failure, Tape In Picker
This ticket may occur during a robotics move or during a robotics get or put. Detection Scenario 1. A specified move in the x, z, or theta axis cannot complete Robotics firmware reports an x, z, or theta axis error condition. 6-50 TS3310 Tape Library Maintenance Information...
Page 153: T124: Robotics Hardware Error - Rcb
Root Causes 1. A physical obstruction in the path of the robot's motion. Examples include tape cartridges that are extending from the picker assembly or from a storage location, as well as tape cartridges or debris that may have collected on the floor of the library. 2.
Page 154: T127: Robotics Communication Error
Library firmware detects a change in robot model, which is incompatible with the current library configuration. Root Causes The robot was replaced with an incompatible robot type. Possible FRUs v Robot Assembly Perform “DR094: Resolve Incompatible Robot Installed” on page 6-88. Resolution 6-52 TS3310 Tape Library Maintenance Information...
Page 155: T129: Drive Sled Firmware Image Error
T129: Drive Sled Firmware Image Error Description GUI Description: Drive sled firmware cannot be auto-leveled due to a missing or corrupt drive sled firmware image. Explanation: During an attempt to autolevel the drive sleds, the library detected a missing or corrupt UDS.lif (drive sled firmware) file. Detection Scenario Main Library Firmware that controls and performs drive sled firmware updates detects that the drive sled firmware update file is missing or...
Page 156: T134: Barcode Scanner Malfunction
Root Cause End user replaced an assigned tape drive with a tape drive of a different generation, interface or vendor. Possible CRU Drive Sled Resolution Perform “DR101: Resolve Tape Drive Type Change” on page 6-90. 6-54 TS3310 Tape Library Maintenance Information...
Page 157: T136: Robotics Z Axis Motion Failure
T136: Robotics Z Axis Motion Failure Description GUI Description: An unrecoverable robot motion failure has occurred in the z-axis. Explanation: An unrecoverable motion failure occurred in the z-axis. Because a tape cartridge may or may not be present in the picker, tape recovery must be part of the resolution strategy.
Page 158: T139: Robotics Communication Loss
1. Defective EEPROM/FLASH area to read offsets. 2. Calibration offsets not stored during manufacturing process. Possible FRU Replacement Picker Assembly Resolution Perform “M2 Picker Assembly” on page 8-72 for M2 picker or “Original Picker Assembly” on page 8-59. 6-56 TS3310 Tape Library Maintenance Information...
Page 159: T142: Robotics Y-Axis Hardware Failure
T142: Robotics Y-Axis Hardware Failure Description GUI Description: The robotic Y-axis gear failed to perform proper motion. Explanation: Movement of the robot assembly along the Y-axis is accomplished using the Y-carriage assembly, which contains the Y-motor. The Y-motor has a gear that is attached directly to the motor shaft. Failure or degradation of this Y-motor gear is the failure mode for this ticket.
Page 160: T144: I/O Station Door Sensor Stuck
Root Causes A tape cartridge has been removed from the library without having been properly exported by the robot. Resolution Perform “DR106 - Resolve Media Security Notification” on page 6-91. 6-58 TS3310 Tape Library Maintenance Information...
Page 161: T149: Key Path Diagnostic Delay
Root Causes v IBM LTO tape drive or drives are still loaded, preventing the library from initiating a Key Path Diagnostics via a tape drive. IBM LTO tape drive or drives are not ready, preventing the library from initiating a Key Path Diagnostics via a tape drive.
Page 162: Diagnostic Resolutions
Remove and replace the Picker. Refer to “M2 Picker Assembly” on page 8-72. DR002: Resolve Tape Cartridge Recovery Problem The library robot has failed during a move media operation. The tape cartridge must be manually recovered before operations can continue. 6-60 TS3310 Tape Library Maintenance Information...
Page 163: Dr003: Resolve Drive Eject Failure
Troubleshooting Step: 1. Open the main Access Door(s) and find the cartridge. It may be stranded between the Picker and the source or destination of the move. 2. Recover the cartridge. 3. Inspect slots for any obstruction. 4. Close the main access doors and wait for the system to complete initialization. 5.
Page 164: Dr005: Resolve Motion Failure
15. Touch No to return to the Service Menu screen. 16. Touch Exit to return to the Tools menu. 17. Touch the Operations tab, then touch the Logical Library Mode button to bring the logical libraries back ONLINE. 6-62 TS3310 Tape Library Maintenance Information...
Page 165: Dr007: Resolve Barcode Scanner Issue
DR007: Resolve Barcode Scanner Issue Problem: The library has failed to scan one of the following system bar code labels: v system serial number v world wide name v drive identification label v module serial number This problem IS NOT associated with failure to read a tape cartridge bar code label. Troubleshooting Steps: 1.
Page 166: Dr010: Termination And Connectivity Diagnostic
If there is no lower module, select the Next button. v Self Test Failed - Self Test failed. Contact IBM Service to order replacement cable or lower expansion module. See product documentation to determine how to order parts. v Self Test Passed - Proceed to next step.
Page 167: Dr012: Resolve Drive Tape Alert 32 - Host Interface
Troubleshooting Steps: To proceed with troubleshooting the library should be taken out of service. v If the user opened or closed the I/O station at the time the problem was reported, close this operator intervention message and retry operations. v If the problem is reported again, contact Service. v If there was no user interaction with the I/O station at the time the problem was reported, defective hardware is likely.
Page 168: Dr014: Resolve Write-Protected Tape Cartridge
Media → Move function. Insert the proper type of cartridge for the desired operation and continue. If the cartridge was loaded to the drive via a host application, remove the cartridge via the host application. Insert the proper type of cartridge for the desired operation and continue. 6-66 TS3310 Tape Library Maintenance Information...
Page 169: Dr016: Resolve Prevent/Allow Media Removal
DR016: Resolve Prevent/Allow Media Removal Problem: The library has been commanded to perform a cartridge move from a drive, but the drive is currently preventing any media removal due to having received a SCSI Prevent/Allow Media Removal command to prevent a tape cartridge removal.
Page 170: Dr020: Resolve Library Inventory Mismatch
All other countries/regions: http://www.ibm.com To open a Service Request online: http://www.ibm.com At the direction of IBM Technical Support, you may be asked to perform the following functions: v Capture Snapshot (From the Web User Interface, select Service Library → Capture Library Log v Close Operator Intervention.
Page 171: Dr023: Resolve Missing I/O Station Magazine
2. If the magazine was removed by mistake, open the I/O Station and reinstall the magazine. Close the operator intervention. 3. If the magazine was installed when this problem was detected, refer to “DR021: Contact IBM Service” on page 6-68.
Page 172: Dr026: Resolve Unsupported Module Configuration
The configuration is valid and your system requires newer firmware to support the configuration. v The configuration of EM's is not a valid configuration. Troubleshooting Steps: Contact IBM Technical Support to determine why your module configuration is not supported. DR027: Resolve Unknown Library SN Label Problem: The library cannot read one of the module serial number labels but has already validated that the bar code scanning system is working properly.
Page 173: Dr028: Resolve Motion Obstruction
Troubleshooting Steps: 1. Power off the library and inspect all module terminators and module-to-module cables for any bent or broken pins. Contact Service to replace any damaged parts. 2. Ensure that the module terminators are connected to the extreme top and bottom connectors of the library and that the module-to-module cables are connected correctly per the library documentation.
Page 174: Dr030: Resolve Drive Load Failure
A common cause for this problem is an unplugged cable that leads to the robot. Other permanent hardware failures that result in loss of connection to the robot can also be a root cause. 6-72 TS3310 Tape Library Maintenance Information...
Page 175: Dr032: Resolve Drive Control Path Failure
3. Close the ticket, reinsert the drive sled, and tighten the thumbscrews. 4. The library should now attempt to discover and initialize the drive again. 5. If this second attempt to establish the drive firmware level fails, contact IBM Technical Support . DR034: Resolve Open Storage I/O Door Problem: This library has an I/O station door that is configured to function as tape storage.
Page 176: Dr035: Resolve Robot Power Interruption
4. If none of the flaps appear partially open and cables are connected, use the I/O Station test under the Tools → Service → Library menu to test the function of the I/O Station. 6-74 TS3310 Tape Library Maintenance Information...
Page 177: Dr037: Resolve Media Eject
2. If this problem occurred following the swapping of chassis, control boards, or compact flash cards between libraries, the two libraries have incompatible parts and the parts should be returned to their original libraries. 3. If neither of these scenarios apply or the problem remains unresolved, refer to “DR021: Contact IBM Service” on page 6-68.
Page 178: Dr041: Resolve Robot Installation
2. A valid cleaning cartridge should be inserted into the library to allow cleaning operations to function properly. 3. If inspection of the cartridge slot shows the cartridge to be present, the bar code label is not being read reliably by the library. Replace the bar code label or the cartridge. 6-76 TS3310 Tape Library Maintenance Information...
Page 179: Dr043: Resolve Invalid Cleaning Cartridge
DR043: Resolve Invalid Cleaning Cartridge Problem: While performing inventory, the library determined that an invalid cartridge is occupying a cleaning slot. In order for a cartridge to be a valid cleaning cartridge, it must be imported as a cleaning cartridge via the library operator interface.
Page 180: Dr046: Resolve Drive Tapealert 8 - Suspect Data Grade Tape
A cartridge was manually ejected from a drive while it was actively reading or writing. This typically occurs when a user is servicing the drive and has not stopped all host operations to the drive. Troubleshooting Steps: 1. Reload the tape cartridge back into the drive. 2. Restart the failed host application. 6-78 TS3310 Tape Library Maintenance Information...
Page 181: Dr049: Resolve Drive Tapealert 30, 31 - Drive Hardware Error
DR049: Resolve Drive TapeAlert 30, 31 - Drive Hardware Error Problem: The tape drive has detected an internal hardware error that requires a power cycle of the drive to recover. Troubleshooting Steps: 1. Stop all additional host operations to this drive. 2.
Page 182: Dr053: Resolve Network Configuration Issue
1. Close the ticket now. 2. Exit to leave it open for further troubleshooting. 3. Return to the Diagnostic Resolution now. DR056: Resolve Module Communication Problem: The library has encountered an error when trying to initialize its modules. 6-80 TS3310 Tape Library Maintenance Information...
Page 183: Dr068: Resolve Incompatible Tape Drive
Troubleshooting Steps: 1. Turn the library OFF. 2. Remove both the top and bottom terminators and carefully inspect them for bent pins. If any are found, contact Service for replacement. 3. Remove all module-to-module connectors and carefully inspect them for bent pins. If any are found, contact Service for replacement.
Page 184: Dr072: Resolve Tape Drive Auto-Level Failure
If the tape is damaged, replace the tape with a good one. If the slot is somehow damaged, contact Service for replacement. 3. If the tape is in a drive, inspect the drive for any damage that would prevent tape ejection. If found, replace the drive. 6-82 TS3310 Tape Library Maintenance Information...
Page 185: Dr077: Resolve Invalid Cleaning Tape
DR077: Resolve Invalid Cleaning Tape Problem: The system has detected that a non-cleaning tape was used to clean a drive. Troubleshooting Steps: 1. Using the barcode listed in the ticket details, locate the tape in the library. 2. If the cartridge is configured for automatic library initiated cleaning operations, consult your user guide to export a cleaning tape from the library and import a valid cleaning cartridge for future use.
Page 186: Dr080: Resolve Unreadable Branding
This ticket may also be caused by a brightly colored tape cartridge located in a slot immediately above a white I/O station calibration target. 6-84 TS3310 Tape Library Maintenance Information...
Page 187 Troubleshooting Steps: 1. Note the ticket details to determine the library module as well as any I/O or storage column, or drive location; then close the ticket. 2. If the ticket details identified a module's I/O station column, perform the following steps: a.
Page 188: Dr083: Resolve Drive Voltage Problem
This is a Warning ticket. Flash is in a degraded mode and the backup image is unavailable. Troubleshooting Steps: 1. Replace the Y-Axis/Picker Assembly Controller Board. 2. Close this ticket and monitor for recurrence. 6-86 TS3310 Tape Library Maintenance Information...
Page 189: Dr088: Resolve Robotics Y-Axis Motion Failure
DR088: Resolve Robotics Y-Axis Motion Failure Problem: The library robot has failed to perform a motion in the y-axis. The detected failure is likely to be a genuine hardware failure. Troubleshooting Steps: 1. Open the main access door(s) and look for any obvious problems such as damage to the robot assembly, or tape cartridges and debris that may have collected on the floor of the library.
Page 190: Dr092: Resolve Robotics Hardware Error - Scanner
1. Replace the installed robot assembly with the required, originally installed, robot assembly model type. 2. Call Service for complete robot assembly replacement including: v Robot Controller Board v Y- carriage Assembly v Picker Assembly 6-88 TS3310 Tape Library Maintenance Information...
Page 191: Dr095: Resolve Drive Sled Auto-Level Failure
DR095: Resolve Drive Sled Auto-level Failure Problem: The library is not able to auto-level any of the drive sleds. This problem may be caused by a missing or corrupt firmware update image file. Troubleshooting Steps: 1. Close this ticket and perform a library firmware upgrade to the current production firmware revision. DR096: Resolve Drive Cleaning Failure Problem: After the drive was cleaned and the cleaning tape was removed from the drive, the drive continues to request drive...
Page 192: Dr100: Resolve Barcode Scanner Malfunction
2. Remove any tape cartridges from the picker or the path of Y-Axis/Picker Assembly motion. Close the doors and wait for the system to complete initialization. Use the Tools → Service → Library → Robot test to determine if the failure is permanent. 4. If the test fails, replace the Y-Axis/Picker Assembly. 6-90 TS3310 Tape Library Maintenance Information...
Page 193: Dr103: Resolve Display Assembly Communication Failure
DR103: Resolve Display Assembly Communication Failure Problem: A problem has been detected and isolated to a communication link failure to the library's local display assembly. The nature of the problem indicates that replacement of the display assembly may be required. Your library should remain operational from the remote browser interface.
Page 194: Dr110: Resolve Drive Encryption Control Failure
A tape drive reported that an encryption request needed to be serviced, but the drive did not indicate required encryption key request details. The drive sled controller suspended encryption key exchange request monitoring until the tape cartridge is unloaded. 6-92 TS3310 Tape Library Maintenance Information...
Page 195: Dr118 - Resolve Ekm Path Diagnostic Delay
Troubleshooting Steps: 1. Note the drive sled coordinate from the RAS ticket and close the ticket. 2. Unload the tape cartridge from the drive. 3. Reload the tape cartridge and restart the host application. 4. If the RAS ticket displays again, close the ticket and unload the drive. 5.
Page 196 6-94 TS3310 Tape Library Maintenance Information...
Page 198: How The Library Reports Problems
Customers can frequently resolve a simple problem themselves by using the information found in Chapter 1, “Start Service,” on page 1-1. If the problem involves a field replaceable unit (FRU), the customer must contact IBM Technical Support . Only qualified service technicians can service FRUs.
Page 199: General Service Guidelines
General Service Guidelines Servicing a library typically includes the following steps: 1. Connect your laptop to the service port, located on the back of the Library Control Blade, in order to use the Web User Interface (UI) (see “Using the Service Port”...
Page 200: Electrostatic Discharge
→ Service menu. Admin and Service users have access to the same service functions on the Tools → Service menu. Additional Tools menus available to the Service login are Factory Defaults and Library Tests. These Tools menus are not available to the Admin login. TS3310 Tape Library Maintenance Information...
Page 201: Tools -> Service Menu: Drive Tests
The Service Library menu, on the Web User Interface, includes additional functions for capturing logs, viewing/updating library and drive firmware, and executing Key Path Diagnostics. From the Operator Panel: Tools → Service Tools –> Service Menu: Drive Tests Drive Tests: SCSI or Fibre Channel Wrap Tests This section provides information about SCSI and Fibre Channel Wrap Tests.
Page 202: Service Menu: Drives: Reset
(Web User Interface only), or by entire library. Tools –> Service Menu: System From the Operator Panel: Tools → Service → System 1. Follow the menu path shown above. Touch Yes to take all logical libraries OFFLINE. TS3310 Tape Library Maintenance Information...
Page 203: Tools Menu: Factory Defaults
2. Choose one of the following diagnostic tests and follow the on-screen instructions: v Robotics - tests the library robotics (see “DR005: Resolve Motion Failure” on page 6-62) v I/O - tests the open/close and lock/unlock sensors of the I/O Station doors (see “DR011: Resolve I/O Station Lock/Unlock Failure”...
Page 204 The test will run continuously, and can be stopped at any time by touching Stop on the display. To exit the test, after the scratch cartridge has been returned to the I/O station, touch Close. TS3310 Tape Library Maintenance Information...
Page 205: Using The Service Port
View Last Summary Log This procedure displays the last test summary log on the operator panel display. View Last Detailed Log This procedure displays the last test detailed log on the operator panel display. E-mail Last Detailed Log This procedure e-mails the last test detailed log. SMTP (Mail) Configuration must be set up on the web user interface.
Page 206: Methods Of Capturing Logs
9. Type in your service username and password. Methods of Capturing Logs IBM Service Personnel should capture logs using the library's service port (see “Capturing a Library Log using the Service Port” on page 7-11). Choose one of these methods for retrieving library and drive logs using the Web User Interface, or a SCSI or Fibre Channel Interface: Table 7-1.
Page 207: Methods Of Capturing Drive Logs
Table 7-1. Methods of Capturing Drive Logs (continued) Type of Error Log Operator Panel Web User Interface SCSI/Fibre Interface Drive Not available Service v “Using the ITDT Library->Capture SCSI Firmware Drive Log Update, Dump Retrieval and Drive Test Tool” on page 7-27 v NTUTIL or TapeUTIL (For more information...
Page 208: E-Mailing Logs
The file that is saved contains the entire system configuration, plus a copy of the current version of library firmware. Following is a partial list of the configuration items that are saved: v Current library firmware 7-12 TS3310 Tape Library Maintenance Information...
Page 209: Key Path Diagnostics
v Network settings: – IP Address – Subnet Mask & Gateway addresses v Feature Code licenses keys v Logical library configuration v Cartridge slot assignments v Cleaning slot configuration v I/O Station configuration v Drive IDs: – SCSI ID – Fibre Loop ID –...
Page 210: Using Key Path Diagnostics
5. Do one of the following: v If Completed appears in the Progress Window, the diagnostics were performed (this does not mean that the diagnostics passed, just that the diagnostics were performed). Click Close to close the Progress Window. 7-14 TS3310 Tape Library Maintenance Information...
Page 211: Using Periodic Key Path Diagnostics
v If Failure appears in the Progress Window, the diagnostics were not able to be performed. Follow the instructions listed in the Progress Window to resolve any issues that occurred during the operation. Using Periodic Key Path Diagnostics You can enable the library to automatically perform Key Path Diagnostics at selected intervals.
Page 212: Interpreting Leds
Some of these components may also include a fibre port link LED. Power Button LEDs Two LEDs are located to the right of the library's power button ( 1 ) on the front panel of the control module. 7-16 TS3310 Tape Library Maintenance Information...
Page 213: Library Control Blade Leds
Figure 7-1. Power button LEDs v Green power ON LED ( 2 ) - When lit, this LED indicates that the library power is ON. v Amber Operator Intervention Alert LED ( 3 ) - When lit, this LED indicates that there is a Library, Drives, or Media Operator Intervention available.
Page 214: Library Control Blade Leds
Amber LED on Library Control Blade Under normal operating conditions, the amber LED on a Library Control Blade (LCB) is not lit. If you see that the amber LED on an LCB is either blinking 7-18 TS3310 Tape Library Maintenance Information...
Page 215: Tape Drive Leds
(see “Saving/Restoring System Configuration” on page 7-12). Having the information on this form will be helpful if a call to IBM Service is necessary. Store this form in a secure location.
Page 216: Tape Drive Leds
The fibre port link LED ( 2 in Figure 7-3) shows the current state of the fibre channel link and indicates whether or not the link is ready to transmit commands. Use the following table to interpret fibre channel link activity. 7-20 TS3310 Tape Library Maintenance Information...
Page 217: Power Supply Leds
Table 7-5. Fibre Port Link LED on Tape Drive Color Represents Fibre Port Link Status Green LIP and activity v Solid ON - Loop Initialization Protocol (LIP) has occurred. v Blinks at regular intervals - Host command/data activity is occurring. Amber Online and light v Solid ON - The library has enabled the drive data bus,...
Page 218: Picker Led
3. Power ON the library. 4. Open the lowest I/O Station door in your library and, looking through the opening to the left of the flap inside the I/O Station, observe the Picker LED. 7-22 TS3310 Tape Library Maintenance Information...
Page 219 Note: Do not open the Access Door to observe the Picker LED. If the Access Door is opened, the Picker LED is turned OFF. Figure 7-5. Location of Original Picker Assembly LED 7-23 Chapter 7. Service Procedures...
Page 220: Methods Of Updating Firmware
Periodically check for updated levels of firmware by visiting the web at http://www.ibm.com/storage/lto. Update firmware using: Type of Firmware Operator Panel Web User Interface SCSI/Fibre Interface Not Available Library Service Library->View/ Update Library Firmware Level (This operation can take as long as 30 minutes.) 7-24 TS3310 Tape Library Maintenance Information...
Page 221: Updating Library Firmware
3. Browse to the file on your computer, select the ".tgz" file that was downloaded from the IBM web site, then click the Update Firmware button. The Web User Interface will indicate that the operation has completed. This means that the firmware file has been successfully moved from the host computer to the library.
Page 222: Updating Drive Firmware
For example, ITDT is available for multiple platforms and requires no special device drivers. You can download ITDT from the IBM web site (refer to “Using the ITDT SCSI Firmware Update, Dump Retrieval and Drive Test Tool” on page 7-27).
Page 223 The tool scans the SCSI bus and will find and display for selection all IBM LTO devices. The tool will not display and allow for selection any non-IBM device.
Page 224 For instructions about updating firmware from a server that uses an IBM tape device driver, refer to the IBM Ultrium Device Drivers Installation and User's Guide. To update firmware from a server that uses a non-IBM tape device driver, refer to the documentation for that device.
Page 225: Checking/Reseating Cables
Checking/Reseating Cables External Cables To check or reseat external library cables and terminators, perform the following steps: 1. Locate the cables and terminators by referring to the example figures below. Figure 7-7. Cabling of a 5U Library with SCSI Drives Module Module communication Power cord...
Page 226 Figure 7-8. Cabling of a 14U Library with Fibre Drives Module Module communication Fibre drive-to-network cables communication terminator terminator Module-to-module Power cord (upper communication cable module) Ethernet cable Power cord (lower (customer supplied) module) 7-30 TS3310 Tape Library Maintenance Information...
Page 227: Cabling Of A Multi-Module Library With Scsi And Fibre Drives
Figure 7-9. Cabling of a Multi-Module Library with SCSI and Fibre Drives Module SCSI terminators SCSI drive cables communication terminator Module-to- Power cord Power cord (Expansion module (Control Module) Module) communication cable Ethernet cable Power cord Fibre drive-to-network cable (customer (Expansion supplied) Module)
Page 228: Internal Cables
See 1 , 3 , 4 , 5 , and 7 in Figure 7-10. Figure 7-10. Operator panel connectors 2. Visually check, and reseat if necessary, the connector on the back of the I/O Station lock assembly. See 1 in Figure 7-11 on page 7-33. 7-32 TS3310 Tape Library Maintenance Information...
Page 229: I/O Station Lock Assembly Connector (Top Cover Removed)
Figure 7-11. I/O Station lock assembly connector (top cover removed) 3. Visually check, and reseat if necessary, all of the connectors on the front of the Backplane Connect Board (BCB). See 1 , 2 , and 3 in Figure 7-12 on page 7-34.
Page 230: Backplane Connect Board Connectors
4. Visually check, and reseat if necessary, all of the connectors on the back of the Backplane Connect Board. See 1 , 2 , 3 , and 4 in Figure 7-13. Figure 7-13. Backplane Connect Board connectors (back, drive sleds removed) 7-34 TS3310 Tape Library Maintenance Information...
Page 231: Drive Sled Interface Board Connectors (Side Cover Removed)
5. Visually check, and reseat if necessary, all of the connectors on the Drive Sled Interface Board (DSIB). See 7 and 8 in Figure 7-14. Figure 7-14. Drive Sled Interface Board connectors (side cover removed) 6. Visually check, and reseat if necessary, all of the connectors on the Robot Assembly.
Page 232: Spooler Cable Connector And Original
Figure 7-15. Spooler cable connector and original Y-motor assembly connectors Table 7-7. Robot Assembly connectors Spooler cable connector Y-motor assembly connector Y-motor assembly connector 7-36 TS3310 Tape Library Maintenance Information...
Page 233: Original Picker Assembly Connector
Figure 7-16. Original picker assembly connector v For the M2 Robot Assembly, see 1 , 2 , 3 , and 4 in Figure 7-17. Figure 7-17. Spooler cable connector and M2 Robot controller board connectors 7-37 Chapter 7. Service Procedures...
Page 234: Taking The Drives/Library Online/Offline
1. Using the library's Operator Panel , select Operations → Logical Library Mode. Using the Web User Interface, select Manage Library → Logical Libraries (Bring Online/Bring Offline). 2. For each logical library that you want to take offline, click Bring Offline. 3. Click Apply. 7-38 TS3310 Tape Library Maintenance Information...
Page 235: Resetting A Drive
Resetting a Drive From the Web User Interface: Service Library → Reset Drives → Reset From the Operator Panel: Tools → Service → Drives → Drive Tests → Reset → Select Module(s) → Select Drive(s) Some hardware or firmware failures may require a drive be reset for recovery from the failure.
Page 236: Powering The Library On
1. Manually rotate the Picker to gain access to the appropriate component to eject the cartridge. v In the Y-axis/Picker Assembly, access the three drive gears, as shown in Figure 7-18 on page 7-41. 7-40 TS3310 Tape Library Maintenance Information...
Page 237: Picker Rotated For Drive Gears Access
Figure 7-18. Picker rotated for drive gears access v In the M2 Robot Assembly, access the thumbwheel on the front of the Picker as shown in Figure 7-19. Figure 7-19. Access the M2 Picker Thumbwheel 7-41 Chapter 7. Service Procedures...
Page 238: Manually Unlocking The I/O Station Door
Figure 7-20. Access holes for manually unlocking I/O Station doors 3. To manually relock the I/O Station door: v From the Operator Panel, select Operations → Lock I/O Station v From the Web User Interface, select Manage Cartridges → Lock/Unlock I/O Station Doors 7-42 TS3310 Tape Library Maintenance Information...
Page 239: Manually Unlocking The New Style I/O Station Door
PART NUMBER 19P5941 ATTENTION: A Repair ID tag maintains the original serial number record of the machine and allows IBM to entitle the machine for future maintenance or warranty service. Mail in exchange requires the completion and securing a Repair ID tag (part number 19P5941) to the replacement unit.
Page 240: Applying An Agency Label To A Control Module
Since the Floor Plate has the y-axis home flag mounted on it, the library will be able to boot up properly. When the Floor Plate is installed and the CAN Bus terminators reconfigured, the library modules below the Floor 7-44 TS3310 Tape Library Maintenance Information...
Page 241: The Floor Plate
Plate are not included in the library configuration. The library modules above the control module can be eliminated by moving the CAN Bus terminator appropriately. The CAN Bus Tool Kit can be used to troubleshoot the following types of errors: v No green LED on top of the picker and no picker motion v Service Action Tickets –...
Page 242 7-46 TS3310 Tape Library Maintenance Information...
Page 243: Chapter 8. Add, Check, Adjust, Remove, And Replace Procedures
“Manual Cartridge Removal from a Drive” on page 8-122 Before you begin servicing the library, refer to “General Service Guidelines” on page 7-3. Make sure all media is removed before any parts are returned to IBM. CRUs and FRUs All electrical and non-static mechanical components of the 3576 Tape Library are either customer replaceable units (CRU) or field replaceable units (FRU).
Page 244: Required Library State
Control module Power OFF Drive power fuse Power OFF Expansion module Power OFF Gear rack Power OFF Front bezels Take library offline I/O Station lock assembly Power OFF I/O Station slide/magazine assembly Take library offline TS3310 Tape Library Maintenance Information...
Page 245: Required Tools
Table 8-2. Servicing library components: Library state required (continued) Part Required Library Status I/O Station safety flap Power OFF LCB/CF Power OFF Operator panel Power OFF Picker assembly Power OFF Power switch/LED board Power OFF Power supply, primary Power OFF Power supply, redundant Power ON/Normal Storage column...
Page 246: Preparing A Library Or Library Module For Repairs
( 2 in Figure 8-49 on page 8-47). 3. Remove these components from the control module to reduce the weight of the module. a. Power supplies (see “Power Supply (Primary and Redundant)” on page 8-52) TS3310 Tape Library Maintenance Information...
Page 247: Replacing A 5U Library (Control Module) In A Rack
b. Drive sleds (see “Drive Sled” on page 8-43) 4. Loosen the thumb screws securing the library to the rear flange on each Rack Kit rail. 5. Open the I/O Station door then the Access door on the control module. 6.
Page 248: Picker Locking Mechanism
Figure 8-1. Picker locking mechanism 2. Move the Picker into the control module. a. Gently push the Picker up until it is in the control module. b. Engage the Picker locking mechanism ( 1 in Figure 8-1). TS3310 Tape Library Maintenance Information...
Page 249: Gear Racks And Gear Rack Locking Mechanism
Figure 8-2. Gear racks and gear rack locking mechanism 3. Disengage the rear ( 1 in Figure 8-2) and front ( 3 in Figure 8-2) gear racks in the control module. While pinching the gear rack locking mechanism ( 2 in Figure 8-2) , push the gear rack up until it locks in place.
Page 250: Front And Back Gear Racks
Figure 8-3. Front and back gear racks Figure 8-4. Gear racks in the up and down positions a. Disengage the Y-rails so the module can be unstacked safely. TS3310 Tape Library Maintenance Information...
Page 251: Placing Gear Rack In Up Position
Figure 8-5. Placing gear rack in Up position | | | 1 front Y-rail 3 Y-rail (this end up) 2 rear Y-rail 4 squeeze here to release b. From the front of the library, find the Y-rail release mechanism, which is located on the left side of the control module.
Page 252 Power supplies (see “Power Supply (Primary and Redundant)” on page 8-52). b. Drive sleds (see “Drive Sled” on page 8-43). Note: If not already done, have the customer remove all tape cartridges from the module being removed. 8-10 TS3310 Tape Library Maintenance Information...
Page 253: Control Module Rear Thumb Screws
Figure 8-7. Control module rear thumb screws 7. Loosen the rear thumb screws ( 1 in Figure 8-7) securing the control module to the lower expansion module. 8. If your library is installed in a rack, remove the rack ears (see “Removing the Rack Ears”...
Page 254: Replacing A Control Module In A Standalone Or Rack-Mounted Library (14U Or Larger)
3. With a person on each side of the control module, pick the control module up from the work surface and slide it partway onto the expansion module in the rack using the guide slots on the top of the expansion module and the bottom of the control module. 8-12 TS3310 Tape Library Maintenance Information...
Page 255: Alignment Pin And Front Thumb Screw Receptacles
Figure 8-10. Alignment pin and front thumb screw receptacles 4. Open the I/O Station door then the Access Door of the control module to expose the control module alignment pin behind the Access Door. 5. Push the control module onto the lower expansion module. 6.
Page 256: Control Module Rear Thumb Screws
11. If your library is installed in a rack, reinstall the rack ears on the front of the control module to secure it to the rack (see “Replacing the Rack Ears” on page 8-21). 8-14 TS3310 Tape Library Maintenance Information...
Page 257: Gear Racks And Gear Rack Locking
Figure 8-12. Gear racks and gear rack locking mechanism Important: If the Control Module is at the bottom of the library, the gear racks should remain locked in the UP position. Skip step 12 and step 13 if the Control Module is at the bottom of the library. If the Control Module is not at the bottom of the library, perform step 12 and step 13.
Page 258 Figure 8-13. Front and back gear racks Figure 8-14. Gear racks in the up and down positions 8-16 TS3310 Tape Library Maintenance Information...
Page 259: Placing Gear Rack In The Down Position
Figure 8-15. Placing gear rack in the Down position | | | 1 front Y-rail. 3 Y-rail (this end up) 2 rear Y-rail. 4 squeeze here to release v From the front of the library, open the I/O station and access door of the 9U expansion module.
Page 260 18. Reconnect the module-to-module communication cable from the control module to the expansion module ( 4 in Figure 8-49 on page 8-47). 19. Perform “Returning a Library or Library Module to Normal Operations after Repairs” on page 8-4. 8-18 TS3310 Tape Library Maintenance Information...
Page 261: Removing/Replacing An Expansion Module
Removing/Replacing an Expansion Module An expansion module increases the number of drives and data cartridge storage slots available within your library. To make repairs to an expansion module, perform one of the following procedures. v “Removing an Expansion Module from a Library” v “Replacing an Expansion Module in a Standalone or Rack-mounted Library (14U or larger)”...
Page 262: Installing A Replacement Expansion Module Enclosure
Removing/Replacing Rack Ears Rack ears are installed on each module in a rack-mounted library for weight distribution. Removing the Rack Ears Complete these steps to remove the rack ears on all units of the library. 8-20 TS3310 Tape Library Maintenance Information...
Page 263: Replacing The Rack Ears
1. Grasp the I/O Station handle and pull it toward you until it locks in the open position. 2. Remove the right rack ear ( 1 in Figure 8-17). Figure 8-17. Removing the rack ears (Control Module shown) a. Remove the right rack ear thumb screws. If the screws are tight, use a #2 Phillips screwdriver to loosen them.
Page 264: Verifying Front And Rear Gear Racks Alignment
Rear gear rack rear gear rack locking Front gear rack locking mechanism mechanism Verify that the front ( 3 in Figure 8-18) and rear ( 1 in Figure 8-18) gear racks are properly aligned and positioned. 8-22 TS3310 Tape Library Maintenance Information...
Page 265: Locking Mechanism
v In the bottom module of the library, verify that the gear racks are in the down position. Pinch the gear rack locking mechanism ( 2 in Figure 8-18 on page 8-22) and push the gear rack down. Ensure that the lock is not engaged in the hole in the frame.
Page 266 1. Engage the Y-rails of each module in your library configuration. Ensure that the Y-rails are properly aligned and the thumbscrews are tightened. Figure 8-21. Placing gear rack in the Down position 1 is the front Y-rail 3 is the Y-rail (this end up) 8-24 TS3310 Tape Library Maintenance Information...
Page 267: Releasing The Y-Rail
2 is the rear Y-rail. 4 squeeze here to release 2. From the front of the library, open the I/O station and access door of the 9U expansion module. Squeeze the handle of the Y-rail release mechanism, lift it out of its locked position, and slide it downward as far as it will go. Figure 8-22.
Page 268: Front Panel Components
I/O Station door and the Access Door. Required Tool: T10 TORX screwdriver Removing the I/O Station Bezel 1. Perform “Preparing a Library or Library Module for Repairs” on page 8-4. 2. Open the I/O Station door. 8-26 TS3310 Tape Library Maintenance Information...
Page 269: Control Module Access Door Screw
3. Remove the cartridges from the I/O Station to access the screw located on the backside of the I/O Station door. 4. Remove the screw located on the backside of the I/O Station door. 5. Hold the I/O Station slide assembly in place with one hand and, using your other hand, pull the I/O Station door directly up to disengage the bolts, and then pull the door toward you.
Page 270: Operator Panel
3. Perform “Returning a Library or Library Module to Normal Operations after Repairs” on page 8-4. Operator Panel The Operator Panel enables you to control the library using the LCD screen located on the Control Module (CM) Access Door. 8-28 TS3310 Tape Library Maintenance Information...
Page 271: Operator Panel Assembly
Figure 8-26. Operator Panel assembly Before Removing / Replacing the Operator Panel Operator panel problems may be caused by loose connectors. Visually check, and reseat if necessary, all of the connectors on the back of the operator panel (Figure 8-29 on page 8-31), the connector on the back of the I/O Station locking mechanism ( 1 in Figure 8-27 on page 8-30), and the connectors that are located between the storage column 4 magazine and the back of the Library Control Blade ( 2 and 3 in Figure 8-28 on page 8-30).
Page 272: Connector On The Back Of The I/O Station
Figure 8-27. Connector on the back of the I/O Station locking mechanism Figure 8-28. Connector between the storage column 4 magazine and Library Control Blade (top cover removed) 8-30 TS3310 Tape Library Maintenance Information...
Page 273: Operator Panel Cabling
Removing the Operator Panel 1. Perform “Preparing a Library or Library Module for Repairs” on page 8-4. 2. Open the I/O Station door. 3. Open the Access Door. The Operator Panel is located on the backside of this door. a. Remove the black protective cover from the back of the Operator Panel. b.
Page 274: Removing/Replacing The Power Switch/Led Board Assembly
Replacing the Power Switch/LED Board Assembly 1. Perform “Removing the Power Switch/LED Board Assembly” in reverse order. 2. Perform “Returning a Library or Library Module to Normal Operations after Repairs” on page 8-4. 8-32 TS3310 Tape Library Maintenance Information...
Page 275: I/O Station
I/O Station Each control and expansion module has an I/O Station located on the right side of the front of the unit and is used for inserting/removing data and cleaning cartridges into and out of the library. Figure 8-31. 14U library with control module I/O Station open Figure 8-32.
Page 276: Manually Unlocking The I/O Station Door
To manually unlock the new style I/O Station lock, follow these steps: 1. Insert any straight tool (screwdriver, Torx wrench, etc.) into the hole ( 1 in Figure 8-33) in the front cover of the I/O station. 8-34 TS3310 Tape Library Maintenance Information...
Page 277: Removing An I/O Station
Push the tool in to unlock the I/O station door. There is a large, flat pushbutton type mechanism behind the hole in the cover that, when pushed toward the rear of the library, will release the I/O station lock mechanism. 3.
Page 278: Reinstalling An I/O Station
The I/O Station lock assembly ( 1 in Figure 8-35) contains the lock sensor and lock solenoid. Figure 8-35. I/O Station Lock Assembly installed in library Figure 8-36. I/O Station Lock Assembly (top view) 8-36 TS3310 Tape Library Maintenance Information...
Page 279: Replacing The I/O Station Lock Assembly
1. Perform “Preparing a Library or Library Module for Repairs” on page 8-4. 2. Open the I/O Station and Access doors of the control module. Note: If the I/O Station door is locked, see “Manually Unlocking the I/O Station Door” on page 7-42 3.
Page 280: I/O Safety Flap Front Spring Wire
4. Move the flap to the right to remove the pivot pin ( 1 in Figure 8-39 on page 8-39) from the pivot hole ( 1 in Figure 8-39 on page 8-39). The flap can now be 8-38 TS3310 Tape Library Maintenance Information...
Page 281: I/O Safety Flap Pivot Pin, Removed
removed from the library. Figure 8-39. I/O Safety Flap Pivot Pin, Removed Replacing the I/O Station Safety Flap in a Control Module (5U) Perform “Removing the I/O Station Safety Flap from a Control Module (5U)” on page 8-37 in the reverse order. When installing the bottom flap, position the spring ( 1 in Figure 8-40) as shown.
Page 282: Removing The I/O Station Safety Flap From An Expansion Module (9U)
4. Disconnect the plastic link ( 1 in Figure 8-42 on page 8-41) from the bottom flap ( 3 in Figure 8-42 on page 8-41). Use a small screwdriver ( 2 in Figure 8-42 on page 8-41) to pry the link out of the hole in the bottom flap. 8-40 TS3310 Tape Library Maintenance Information...
Page 283: I/O Safety Flap Pivot Pin
Figure 8-42. I/O Safety Flap Link 5. Push the upper right hand corner of the bottom flap to the left to remove the pivot pin ( 1 in Figure 8-43) from the pivot hole ( 2 in Figure 8-43). Figure 8-43. I/O Safety Flap Pivot Pin 6.
Page 284: I/O Safety Flap Pivot Pin, Removed
Perform “Removing the I/O Station Safety Flap from an Expansion Module (9U)” on page 8-40 in the reverse order. When installing the bottom flap, position the spring ( 1 in Figure 8-45) as shown. Figure 8-45. I/O Station Safety Flap Bottom Spring position 8-42 TS3310 Tape Library Maintenance Information...
Page 285: Rear Panel Components
Rear Panel Components The library has the following rear panel customer replaceable units (CRUs): v Drive Sled v Library Control Blade (LCB) v Library Power Supply Drive Sled Tape drives mounted in sleds are installed into tape drive slots in the rear of the library.
Page 286: Control Module Drive Sled
Note: The thumb screws must be aligned with the screw holes in the module. If they are not aligned, the drive sled was not inserted correctly. 8-44 TS3310 Tape Library Maintenance Information...
Page 287: Library Control Blade Or Compact Flash Card
Figure 8-48. Drive sled slot 2. Tighten the two thumb screws ( 2 in Figure 8-46 on page 8-43) that hold the drive sled in place by turning them clockwise. 3. Reconnect the drive sled cable. a. For a SCSI drive sled, plug the cable and terminator into the drive sled. Tighten the thumb screws that hold the SCSI cable ( 4 in Figure 8-46 on page 8-43 shows the SCSI receptacle) and terminator ( 3 in Figure 8-46 on page 8-43) in place by turning them clockwise.
Page 288 Library firmware level v License keys, if applicable See “Saving/Restoring System Configuration” on page 7-12. Also, see Appendix E: "Library Configuration Form" in the TS3310 Setup and Operator Guide. Important: When handling the LCB, you must wear an ESD anti-static wrist strap, or touch the library frame to discharge any static electricity in your body.
Page 289 The two bottommost slots are designated as Ethernet ( 5 in Figure 8-49) and serial ( 6 in Figure 8-49) ports, and are reserved for use by IBM Service Personnel. Figure 8-49. Library Control Blade (LCB)
Page 290 Following is a partial list of the configuration items that are saved: v Current library firmware v Network settings: – IP Address – Subnet Mask & Gateway addresses v Feature Code licenses keys v Logical library configuration 8-48 TS3310 Tape Library Maintenance Information...
Page 291: Removing The Compact Flash Card From
Encryption method selections v Administrator and user account information See Appendix E of the TS3310 Setup and Operator Guide. Figure 8-51. Removing the Compact Flash Card from the Library Control Blade 1. Locate the compact flash card component on the LCB board ( 1 in Figure 8-51).
Page 292 2. Grasp the pair of latches near the top and bottom of the LCB ( 3 in Figure 8-52 on page 8-51) by pushing them in until they click into place. 8-50 TS3310 Tape Library Maintenance Information...
Page 293: Library Control Blade (Lcb)
Module communication Module-to-module communication cable terminator Ethernet cable (customer Ethernet port (for IBM service personnel use) supplied) Latches Serial port (for IBM service personnel use) 3. Reconnect the Ethernet cable ( 2 in Figure 8-52) by pinching the tab and pushing the connector into the LCB.
Page 294: Power Supply (Primary And Redundant)
See “Updating Library Firmware” on page 7-25 for detailed instructions. 9. Restore the system configuration data to the compact flash card: See Appendix E of the TS3310 Setup and Operator Guide. Power Supply (Primary and Redundant) Figure 8-53. Power supplies in a control module...
Page 295: Power Supply
If your library has a redundant power supply, you can replace the primary power supply without powering OFF the library. If your library does not have a redundant power supply installed, the empty slot will be covered by a metal plate. Figure 8-54.
Page 296: Internal Components
Figure 8-54 on page 8-53) on the power supply. Internal Components The library has the following internal components: v Y-axis/Picker Assembly v Picker Assembly v Y Motor Assembly v M2 Robot Assembly v M2 Picker Assembly 8-54 TS3310 Tape Library Maintenance Information...
Page 297: Y-Axis/Picker Assembly
v Storage Column v Cable Spool v Gear Rack v Internal Cables/Boards v Drive Power Fuse Y-axis/Picker Assembly The Y-axis/Picker Assembly houses the Y Motor and moves the Picker and Bar Code Scanner within the library. Removing the Y-axis/Picker Assembly 1.
Page 298: Thumb Screw Securing Cable Spool
Figure 8-56. Thumb screw securing cable spool 7. Carefully lower the Cable Spool connector ( 1 in Figure 8-57 on page 8-57) and hook it around the black plastic guide peg ( 2 in Figure 8-57 on page 8-57). 8-56 TS3310 Tape Library Maintenance Information...
Page 299: Cable Spool (With Storage Columns Removed)
Figure 8-57. Cable Spool (with storage columns removed) Replacing the Y-axis/Picker Assembly 1. Ensure all gear racks are properly positioned and that they contain NO GAPS between units in the library. 2. Set the Y-axis/Picker Assembly on top of the control module as shown in Figure 8-56 on page 8-56.
Page 300: Guide Rollers On Y-Axis/Picker Assembly
Figure 8-58. Guide rollers on Y-axis/Picker Assembly 8-58 TS3310 Tape Library Maintenance Information...
Page 301: Original Picker Assembly
Figure 8-59. Y-axis/Picker Assembly rollers inserted in gear rack track 7. Replace the I/O Station (see “Reinstalling an I/O Station” on page 8-36). 8. Close the Access Door then the I/O Station door. 9. Replace the top cover of the control module, if necessary. 10.
Page 302: Flat Cable Connector
6. Replace the I/O Station (see “Reinstalling an I/O Station” on page 8-36. 7. Replace the top cover of the library. 8. Power ON the library. 9. Remove any media that is in the picker. 8-60 TS3310 Tape Library Maintenance Information...
Page 303: Y Motor
Removing the Picker from the Y-axis Assembly in a Rack-mounted Library Tool Required: v Flashlight 1. If necessary, remove the I/O Station(s) from the library. See “Removing an I/O Station” on page 8-35. 2. Open the Access Door(s). 3. Reach through the Access Door and loosen the screws ( 1 in Figure 8-61 on page 8-60) on the front and rear of the Picker Assembly.
Page 304 6. Loosen the thumb screw ( 1 in Figure 8-63), slide the motor to the left, then lift the motor out of the Robot Assembly ( 2 in Figure 8-63). Figure 8-63. Y motor thumb screw 8-62 TS3310 Tape Library Maintenance Information...
Page 305 Replacing the Y Motor in the Y-axis/Picker Assembly in a Stand-alone Library 1. Ensure that the black plastic piece on the wiring end of the motor ( 1 in Figure 8-64) fits into the slot in the base plate ( 2 in Figure 8-64). Figure 8-64.
Page 306 5. See Figure 8-66 on page 8-65. Remove the large black connector. a. Pinch the latch ( 1 in Figure 8-66 on page 8-65) on the cable connector. b. Carefully lift up on the connector. 8-64 TS3310 Tape Library Maintenance Information...
Page 307 Figure 8-66. Y motor connector 6. Use a small flat blade screw driver to pry up the small white connector ( 2 in Figure 8-66) gently working the screw driver blade along the entire outside edge of the connector. Important: Be very careful not to damage the connector. 7.
Page 308 The small gear on the Y Motor must connect with the larger gear on the Y-axis/Picker Assembly. 3. Connect the small white connector ( 2 in Figure 8-69 on page 8-67). Important: Be very careful not to damage the connector. 8-66 TS3310 Tape Library Maintenance Information...
Page 309: M2 Robot Assembly
4. Connect the large black connector. See Figure 8-69. Figure 8-69. Y motor connector a. Pinch the latch on the cable connector ( 1 in Figure 8-69). b. Carefully plug in the connector. 5. Engage the cable retention clip. 6. Perform “Replacing the M2 Robot Assembly” on page 8-69. 7.
Page 310: Thumb Screw Securing Cable Spool
Remove any media that is in the picker. 8. Carefully lower the Cable Spool connector ( 3 in Figure 8-71 on page 8-69) and hook it around the black plastic guide peg ( 2 in Figure 8-71 on page 8-69). 8-68 TS3310 Tape Library Maintenance Information...
Page 311: Cable Spool
Figure 8-71. Cable Spool (with storage columns removed) Replacing the M2 Robot Assembly 1. Ensure all gear racks are properly positioned and that they contain NO GAPS between units in the library. 2. Set the M2 Robot Assembly on top of the control module as shown in Figure 8-70 on page 8-68.
Page 312: Thumbscrew Securing Cable Spool
(see Figure 8-73 on page 8-71 and Figure 8-74 on page 8-71). Important: BE VERY CAREFUL TO START BOTH M2 ROBOT ASSEMBLY GEARS TOGETHER TO ENSURE THE M2 ROBOT ASSEMBLY IS LEVEL. 8-70 TS3310 Tape Library Maintenance Information...
Page 313: Guide Rollers On M2 Robot Assembly
Figure 8-73. Guide rollers on M2 Robot Assembly Figure 8-74. M2 Robot Assembly rollers inserted in gear rack track 7. After lowering the M2 Robot Assembly a few teeth, verify that the M2 Robot Assembly is level with the library chassis. If it is not level, remove the M2 Robot Assembly and reinsert.
Page 314: M2 Picker Assembly
Rotate the release lever forward and lift up on the Picker Assembly. It will pivot against the sheet metal edge near the drive shaft. Pull to the right and remove the Picker Assembly. CAUTION: The flex cables are still attached to the M2 Robot Assembly. 8-72 TS3310 Tape Library Maintenance Information...
Page 315: Close-Up Of The Release Lever
Figure 8-76. Press the release lever Figure 8-77. Close-up of the release lever 4. Once detached from the M2 Robot Assembly, position the Picker Assembly next to the M2 Robot Assembly so that the flex cable is not stressed, being careful not to kink or crease the cable.
Page 316: Lift The Cable Protector
Lift the cable protector (Figure 8-78). Figure 8-78. Lift the cable protector b. Lift up the small lever/clamp on the back of the connector to release the flex cable. (Figure 8-79 on page 8-75) 8-74 TS3310 Tape Library Maintenance Information...
Page 317: Lift The Lever Clamp On The Back Of The
Figure 8-79. Lift the lever clamp on the back of the connectors CAUTION: This lever/clamp is very fragile. Lift it with a fingernail or similar small object c. Repeat the above steps for the second cable/connector. d. Slide the flex cables to the rear as in Figure 8-80 on page 8-76. 8-75 Chapter 8.
Page 318: Slide Cable To The Rear
Place the Picker Assembly adjacent to the M2 Robot Assembly on a bench. 2. Connect the flex cables to the Robot Controller Board. a. Slide the cables under the plastic guide (see Figure 8-81 on page 8-77). 8-76 TS3310 Tape Library Maintenance Information...
Page 319: Slide The Cables Under The Plastic Guide
Figure 8-81. Slide the cables under the plastic guide b. Connect the cables. Note the guideline on the blue backer of the flex cable (See Figure 8-82 on page 8-78. When fully inserted, the guideline on the flex cable will be flush with the edge of the connector. Press down on the back latch on the connector to lock the cable into place.
Page 320: Connect And Lock The Flex Cable
Figure 8-82. Guideline Figure 8-83. Connect and lock the flex cable 3. Close the Cable protector. 8-78 TS3310 Tape Library Maintenance Information...
Page 321: Slot On The Picker Assembly
4. Connect the Picker Assembly to the M2 Robot Assembly. a. Position the Picker Assembly at the front of the M2 Robot Assembly. b. Locate the slot feature on the Picker Assembly and slide it over the sheet metal edge on the M2 Robot Assembly. 1) The slot is indicated by 1 in Figure 8-84 Figure 8-84.
Page 322: Align Slot To Sheet Metal Edge
3) Slide the Picker over the sheet metal edge on the M2 Robot Assembly (see Figure 8-86). Figure 8-86. Slide over sheet metal edge Lower and latch the Picker Assembly to the M2 Robot Assembly. 8-80 TS3310 Tape Library Maintenance Information...
Page 323: Picker Assembly Rollers
a. Locate the release lever on the under side of the Picker Assembly. While holding the release lever in the forward position, lower the Picker Assembly onto the M2 Robot Assembly. Ensure the Picker is all the way to the front of the Robot Assembly.
Page 324: Picker Locking Mechanism
4. Rotate the M2 Picker Assembly so that it is facing the right side of the library, and slide it all the way forward toward the front as shown in Figure 8-89 on page 8-83. 8-82 TS3310 Tape Library Maintenance Information...
Page 325: Rotate M2 Picker Assembly
Figure 8-89. Rotate M2 Picker Assembly 5. Lift the M2 Robot Assembly as shown in Figure 8-90 to gain access to the underside of the Picker Assembly. Figure 8-90. Lift M2 Picker Assembly 6. Remove any media that is in the picker. 8-83 Chapter 8.
Page 326: Close-Up Of The Release Lever
Picker Assembly and lift it off of the M2 Robot Assembly (see Figure 8-92 on page 8-85). Note: The flex cables are still attached to the Robot Controller Board. Figure 8-91. Close-up of the release lever 8-84 TS3310 Tape Library Maintenance Information...
Page 327: Lift Picker
Figure 8-92. Lift Picker 8. Carefully set the Picker Assembly toward the rear of the M2 Robot Assembly so you can access the robot controller board connectors. Disconnect the two rear flex cables from the Robot Controller Board. a. Lift the cable protector from the back side and pull forward (Figure 8-93 on page 8-86).
Page 328: Lift The Lever/Clamp On The Back Of The
Figure 8-93. Lift the cable protector b. Lift up the small lever/clamp on the back of the connector to release the flex cable. (See Figure 8-94). Figure 8-94. Lift the lever/clamp on the back of the connectors 8-86 TS3310 Tape Library Maintenance Information...
Page 329 CAUTION: This lever/clamp is very fragile. Lift it with a fingernail or similar small object c. Repeat the above steps for the second cable/connector. d. Slide the flex cables to the rear as in Figure 8-95. Figure 8-95. Slide cable forward e.
Page 330: Close The Cable Protector
Figure 8-96. Close the cable protector 10. Carefully lift and tilt the Picker Assembly and pull it out the front door as shown in Figure 8-97. Figure 8-97. Remove the Picker Assembly 8-88 TS3310 Tape Library Maintenance Information...
Page 331: Insert Picker Through The Front Door
Replacing the Picker Assembly onto the M2 Robot Assembly Inside of a Library 1. Carefully insert the Picker assembly through the front door as shown in Figure 8-98. You may need to tilt the Picker Assembly slightly to allow it to fit. Set the Picker on the top of the M2 Robot assembly toward the rear of the library.
Page 332: Slide The Flat Cables To The Front
Figure 8-99. Lift the cable protector b. Slide the two flat cables to the front, under the plastic guide. (See Figure 8-100) Figure 8-100. Slide the flat cables to the front 8-90 TS3310 Tape Library Maintenance Information...
Page 333: Black Guideline On The Cable
c. Connect the cables. Note that there is a black line on the blue portion of each flex cable. (See Figure 8-101). When fully inserted, the black line on the flex cable will be flush with the edge of the connector. Press down on the back latch on the connector to lock the cable into place.
Page 334: Locking The Cable Into Place
Close the cable protector. (See Figure 8-103.) Figure 8-103. Closing the cable protector 3. Connect the Picker to the M2 Robot Assembly. a. Position the Picker Assembly at the front of the M2 Robot Assembly. 8-92 TS3310 Tape Library Maintenance Information...
Page 335: Slot Feature On The Picker Assembly
b. Locate the slot feature on the Picker Assembly and side it over the sheet metal edge on the M2 Robot Assembly. (See Figure 8-104). Figure 8-104. Slot feature on the Picker Assembly 1) Align the slot on the picker to the sheet metal edge on the M2 Robot Assembly, as shown in Figure 8-105 on page 8-94 8-93 Chapter 8.
Page 336: Align Slot To The Sheet Metal Edge
2) Slide the picker over the sheet metal edge on the M2 Robot Assembly, as shown in Figure 8-106 Figure 8-106. Slide slot over edge 4. Lower and latch the Picker Assembly to the M2 Robot Assembly. 8-94 TS3310 Tape Library Maintenance Information...
Page 337 a. Locate the release level on the underside of the Picker Assembly. While holding the release lever in the forward position, lower the Picker Assembly onto the M2 Robot Assembly. (See Figure 8-107). Figure 8-107. Lower the Picker Assembly onto the M2 Robot Assembly b.
Page 338: Removing/Replacing A Storage Column
Y-axis/Picker Assembly into the expansion module if you are removing storage columns from the control module. 3. Firmly grasp the storage column. Always begin by removing the front column first. Then remove the remaining column(s). 8-96 TS3310 Tape Library Maintenance Information...
Page 339: Removing A Storage Column
Important: Remember the order in which the columns were removed. Replace the columns in their original location. 4. Pull the storage column toward the front of the library ( 1 in Figure 8-109) to disengage the locking tabs on the back of the column. Figure 8-109.
Page 340: Control Module I/O Station
2. Insert the storage column straight into the side wall of the chassis. Important: Replace the columns in their original location. Always begin by replacing the rear column first. Then replace the middle and front columns. 8-98 TS3310 Tape Library Maintenance Information...
Page 341: Replacing A Storage Column
Figure 8-112. Replacing a Storage Column Slot 1 in the library chassis wall in a storage Tab 1 on a storage column column position Slot 2 in the library chassis wall in a storage Tab 2 on a storage column column position 3.
Page 342: Cable Spool Assembly
"parked" position (Model 1 parking tab: swivel toward you; Model 2 parking tab: counter-clockwise direciton). The metal parking tab is located at the bottom of column 1. d. Gently release the robot assembly to rest on the parking tab. 8-100 TS3310 Tape Library Maintenance Information...
Page 343: Releasing The Robot Assembly To Rest On
Model 2 tab Model 1 tab Figure 8-113. Releasing the robot assembly to rest on the parking tab 3. Optional: Unstack the control module from the library, following the steps below: Note: Unstacking the control module is not required, but may be helpful if the library is tall or if there is not enough room above the control module to remove the top cover and the robot.
Page 344 4. Remove the Storage Columns on the left side of the control module (see “Removing a Storage Column” on page 8-96). 5. Disconnect the Cable Spool Assembly connector ( 1 in Figure 8-114 on page 8-103) from the J11 connector on the distribution board. 8-102 TS3310 Tape Library Maintenance Information...
Page 345: Unplugging The Cable Spool Assembly
Figure 8-114. Unplugging the Cable Spool Assembly (library shown in upright position) 6. From the front of the control module, hook the Cable Spool flat cable handle ( 3 in Figure 8-115 on page 8-104) around the black plastic guide peg ( 2 in Figure 8-115 on page 8-104).
Page 346: Securing Spooler Flat Cable
8. Remove the Cable Spool Assembly from the control module. Carefully route the cable ( 1 in Figure 8-116 on page 8-105) disconnected from the distribution board through the holes in the enclosure to avoid damage to the cable. 8-104 TS3310 Tape Library Maintenance Information...
Page 347: Cable Spool Cable Routing Through Enclosure Wall
Figure 8-116. Cable Spool cable routing through enclosure wall Replacing the Cable Spool Assembly 1. Insert the Cable Spool Assembly into the control module. Carefully route the cable disconnected from the distribution board through the holes in the enclosure ( 1 in Figure 8-116) and to the left of the screw stand-offto avoid damage to the cable.
Page 348: Gear Rack
3. There is a small metal tab in the chassis frame ( 1 in Figure 8-118 on page 8-107) that prevents the gear rack from falling down too far when the locking mechanism is released. Bend the tab out slightly so the gear rack can be removed. 8-106 TS3310 Tape Library Maintenance Information...
Page 349 4. Slightly push up and pinch the gear rack locking mechanism to unlock the front gear rack ( 4 in Figure 8-118). Figure 8-118. Front gear rack 5. While pinching the gear rack locking mechanism ( 4 in Figure 8-118), push the gear rack down, then release your hold on the locking mechanism.
Page 350 3. There is a small metal tab in the chassis frame ( 1 in Figure 8-118 on page 8-107) that prevents the gear rack from falling down too far when the locking mechanism is released. Bend the tab out slightly so the gear rack can be removed. 8-108 TS3310 Tape Library Maintenance Information...
Page 351: Removing A Gear Rack
4. Slightly push up and pinch the gear rack locking mechanism ( 1 in Figure 8-120) to unlock the gear rack. The gear rack is spring-loaded against the tab and will be removed through the bottom of the module. Figure 8-120. Removing a gear rack 5.
Page 352 ( 3 in Figure 8-121) and hold it in place while inserting the black tab ( 1 in Figure 8-121) and locking mechanism into the keyhole slots in the library chassis. 8-110 TS3310 Tape Library Maintenance Information...
Page 353: Removing Internal Cables And Boards
Figure 8-122. Rear gear rack location on chassis 3. While pinching the gear rack locking mechanism, push up on the gear rack, then release your hold on the locking mechanism. 4. Bend the small metal tab ( 1 in Figure 8-119 on page 8-108) in slightly to prevent the gear rack from moving down too far.
Page 354: Cable Assembly From The Operator Control Panel To The Backplane Connector Board
Unplug cable connectors J9 (see 2 in Figure 8-124 on page 8-113), J16 (see 3 in Figure 8-124 on page 8-113), and J15 (see 4 in Figure 8-124 on page 8-113) from the BCB. 8-112 TS3310 Tape Library Maintenance Information...
Page 355: Backplane Connector Board (Bcb), Front
Figure 8-124. Backplane Connector Board (BCB), Front View d. Remove the black protective cover from the back of the Operator Panel. e. Remove cable connectors J36 (see 3 in Figure 8-125 on page 8-114), J35 (see 5 in Figure 8-125 on page 8-114), and J32 (see 7 in Figure 8-125 on page 8-114) from the Operator Panel board.
Page 356: Operator Panel Cable Connectors
Cut the cable ties to remove the plastic guides from both the old cable and the new cable. Use the new cable ties in the FRU kit to attach the old guide to the new cable. 8-114 TS3310 Tape Library Maintenance Information...
Page 357: Four Screws On Front Of Door And Plastic Cable Guide
Figure 8-126. Four screws on front of door and plastic cable guide h. Carefully remove the cable assembly from the enclosure. 7. Remove the cable assemblies between the Power Supplies, the Drive Sled Interface Board (DSIB), and the Backplane Connector Board (BCB) by following these procedures: a.
Page 358: Hex Stand-Off Behind The Cable Spool
Note: The cable retainers may be black rubber 'O' rings as shown, or white plastic beaded cable ties. If they are the white cable ties, it will be necessary to cut them off and replace them with new cable retainers included in the new FRU kit. 8-116 TS3310 Tape Library Maintenance Information...
Page 359: Backplane Connector Board (Bcb), Rear
Figure 8-128. Backplane Connector Board (BCB), Rear View Figure 8-129. Drive Sled Interface Board (DSIB), Side Cover Removed 8-117 Chapter 8. Add, Check, Adjust, Remove, and Replace Procedures...
Page 360 Remove the 7 T10 Torx screws ( 1 in Figure 8-124 on page 8-113) holding the remainder of the BCB. c. Remove the terminator(s) from the 2 D-shell connectors ( 2 in Figure 8-130 on page 8-119) on the back of the control module, if necessary. 8-118 TS3310 Tape Library Maintenance Information...
Page 361: Replacing Internal Cables And Boards
Figure 8-130. D-shell connectors and flat cables, side cover removed d. Remove the 4 T6 Torx screws ( 1 in Figure 8-130) holding the 2 D-shell connectors ( 2 in Figure 8-130) on the back of the control module. Carefully remove the 2 flat cables ( 3 in Figure 8-130) and D-shell connectors from under the cable retainers on the side of the enclosure.
Page 362: Drive Power Overload Fuse Cover Plate
3. Remove the cover plate ( 1 in Figure 8-131) inside the power supply slot. Figure 8-131. Drive power overload fuse cover plate 4. Using a fuse puller, gently remove the blown fuse ( 1 in Figure 8-132). Figure 8-132. Drive power overload fuse 8-120 TS3310 Tape Library Maintenance Information...
Page 363: Removing/Installing Library Foot Pads
Installing a Drive Power Overload Fuse 1. To install a drive power overload fuse, perform the steps in “Removing a Drive Power Fuse” on page 8-119 in reverse order. 2. For the last step, perform “Returning a Library or Library Module to Normal Operations after Repairs”...
Page 364: Manual Cartridge Removal From A Drive
Note: These procedure must be performed only by a trained IBM service provider. SSRs should claim their time against service code 33 ECA 013 when performing this procedure.
Page 365: Before You Begin
v Determine from the customer if the cartridge contains critical customer data. If the cartridge contains sensitive data that cannot leave the site, inform the customer that certain failure conditions diagnostics will be performed to test the drive for continued use. v The following removal procedures can destroy customer data! Use extreme care when handling or removing the customer's tape cartridges to minimize tape damage and lost data.
Page 366: Removing A Drive From A Sled
1. Place the sled so the base is up (the orange notice is visible). 2. Remove the four screws (read the notice for screw replacement). 3. Turn the sled over and remove the six (T-10) cover screws. 8-124 TS3310 Tape Library Maintenance Information...
Page 367: Tape Spooled Off Supply Reel
4. Remove the cover. 5. Remove the two screws from the barcode bracket (make note of the barcode orientation for replacement). 6. Slide the drive forward approximately two inches. 7. Remove the power and interface connectors from the drive. 8. Remove the RS422 connector from the sled board (keyed). 9.
Page 368: Tape Pulled From Or Broken Near Leader Pin
Use your finger to rotate the threader motor worm gear and slowly rotate the threader mechanism gear ( 6 in Figure 8-136) clockwise; or b. Use a #1 flathead screwdriver to turn the threader worm gear ( 9 in Figure 8-136) clockwise. 8-126 TS3310 Tape Library Maintenance Information...
Page 369 This rotates the threader motor worm gear ( 6 in Figure 8-136 on page 8-126) clockwise, drawing the tape leader block assembly (LBA) into the cartridge. 4. As the LBA is secured in the cartridge, you should hear the LBA retention spring clips click into place.
Page 370: Tape Broken In Mid-Tape
8-129) in the bottom cover. Insert a 2.5 mm offset hex wrench through the bottom cover access hole and into the reel motor axle. begin spooling tape back into the cartridge by turning the hex wrench clockwise. 8-128 TS3310 Tape Library Maintenance Information...
Page 371: Tape Tangled Along Tape Path
Figure 8-139. Using hex wrench to rewind tape into cartridge 7. Turn the supply reel clockwise, carefully guiding the mended portion of the tape to wind around the hub of the supply reel located inside the cartridge. Continue spooling into the cartridge until the tape is taut. The tape must remain within the flanges of the tape guiding rollers.
Page 372 Use a #1 flathead screwdriver to turn the worm gear ( 9 in Figure 8-141 on page 8-131) clockwise. This rotates the threader motor worm gear ( 4 in Figure 8-141 on page 8-131) clockwise, drawing the LBA into the cartridge. 8-130 TS3310 Tape Library Maintenance Information...
Page 373 Figure 8-141. Drive with cover removed to reveal gear train. Loader motor worm gear Threader mechanism gear Cartridge loader tray guide Lever bearing Rotator stub Loader mechanism gear Threader motor worm gear Threader worm gear Threader intermediate gear 7. As the tape leader block assembly (LBA) is secured in the cartridge, you should hear the LBA retention spring clips click into place.
Page 374: No Apparent Failure Or Damage To Tape
14. Refer to the appropriate procedure to install the new drive and return the failed drive. No Apparent Failure or Damage to Tape 1. Set the drive on its left side with the head and tape path facing up. 8-132 TS3310 Tape Library Maintenance Information...
Page 375 Figure 8-143. Using hex wrench to rewind tape into cartridge 2. From the bottom of the drive, locate the access hole ( 1 in Figure 8-143). 3. Insert a 2.5 mm offset hex wrench through the bottom cover access hole and into the reel motor axle.
Page 376: Drive With Cover Removed To Reveal Gear
( 6 in Figure 8-144) counterclockwise. Continue turning until the rotator stub ( 3 in Figure 8-144) loses contact with the lever ( 7 in Figure 8-144). This releases the LBA leader pin. 8-134 TS3310 Tape Library Maintenance Information...
Page 377 9. Rotate the threader motor worm gear ( 4 in Figure 8-144 on page 8-134) to turn the threader mechanism gear ( 6 in Figure 8-144 on page 8-134) counterclockwise. This moves the LBA out of the cartridge and past the read/write head.
Page 378 8-136 TS3310 Tape Library Maintenance Information...
Page 379: Chapter 9. History Of Service Activity
Chapter 9. History of Service Activity Table 9-1. Service activity Service Date Representative Parts Exchanged Description of Service Activity © Copyright IBM Corp. 2005, 2010...
Page 380: Service Activity
Table 9-1. Service activity (continued) Service Date Representative Parts Exchanged Description of Service Activity TS3310 Tape Library Maintenance Information...
Page 381 Table 9-1. Service activity (continued) Service Date Representative Parts Exchanged Description of Service Activity Chapter 9. History of Service Activity...
Page 382 TS3310 Tape Library Maintenance Information...
Page 383: Chapter 10. Parts List
If a customer chooses to have the CRU added or removed/replaced by an IBM Service Representative, there will be a charge for the service. 10-1...
Page 384 Before ordering a replacement CRU, ensure that the following criteria is met: v The failure is repeatable. v A dump is captured for emailing to IBM Service. – Use the Web User Interface (Service Library → Capture Library Log) for library dumps.
Page 385 Cover plate for empty Power Supply slot — 23R2606 Cover plate for empty drive slot — 23R2605 Library and Drive Firmware Update (by an IBM Service Representative) 0500 — Rack ears kit — 23R3349 Rack Power Distribution Unit (PDU) power cord...
Page 386 PN 39M5081 Curacao, Dominican Republic, Ecuador, El v (See Note) Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Liberia, Mexico, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, South Korea, Suriname, Taiwan, Trinidad Tobago, Venezuela, US 10-4 TS3310 Tape Library Maintenance Information...
Page 387 Table 10-1. Power Cords (continued) Description, Feature Code Plug Standard Country or Region Index Number in Figure 10-1 (FC), and Part Number Reference on page 10-4 (PN) Chicago NEMA 5-15P Chicago, U.S.A. v 1.8 m, 125 V v FC 9986 v PN 39M5080 US/Canada NEMA 6-15P...
Page 388 PN 39M5068 China CCEE People's Republic of China v 2.8 m, 250V v FC 9840 v PN 39M5206 Taiwan LV* CNS 10917-3 Taiwan v 2.8 m, 125V v FC 9835 v PN 39M5247 10-6 TS3310 Tape Library Maintenance Information...
Page 389 Table 10-1. Power Cords (continued) Description, Feature Code Plug Standard Country or Region Index Number in Figure 10-1 (FC), and Part Number Reference on page 10-4 (PN) Taiwan HV** CNS 10917-3 Taiwan v 2.8 m, 250V v FC 9841 v PN 39M5254 Japan LV* JIS C8303, C8306 Japan...
Page 390 10-8 TS3310 Tape Library Maintenance Information...
Page 391: Appendix A. Tapealert Flags Supported By The Drive
If Flag Number 4 is faulty tape cartridge or to faulty not set, see Error Code 6 in drive hardware. “Drive Error Codes” on page D-41. © Copyright IBM Corp. 2005, 2010...
Page 392 Media loaded is Set when a cartridge marked as No action required. Read-only format read-only is loaded into the drive. The flag is cleared when the cartridge is ejected. TS3310 Tape Library Maintenance Information...
Page 393 Table A-1. TapeAlert Flags Supported by the Ultrium Tape Drive (continued) Flag Number Flag SNMP Trap Description Action Required Tape directory Set when the drive detects that Re-read all data from the tape to corrupted in the the tape directory in the rebuild the tape directory.
Page 394 1. Attempt to unload the tape from the drive using the host backup application that is currently using the drive, or using the remote or local UI. 2. If the cartridge will not unload, contact IBM Technical Support for assistance. TS3310 Tape Library Maintenance Information...
Page 395 UI. 2. If the cartridge will not unload, contact IBM Technical Support for assistance. WORM Medium - Set when the drive determines 1.
Page 396 TS3310 Tape Library Maintenance Information...
Page 397: Appendix B. Sense Data
Appendix B. Sense Data When a drive encounters an error, it makes sense data available. You can use IBM device drivers to examine the sense data and determine errors. Instructions for downloading, installing, and properly configuring the IBM device drivers are available in the IBM Ultrium Device Drivers Installation and User's Guide.
Page 398 The drive is busy The drive is not empty Drive fibre down The media changer is in sequential mode Cleaning in progress Magazine removed Medium Error (03) Incompatible media installed Cleaning tape installed Cleaning failure TS3310 Tape Library Maintenance Information...
Page 399 Table B-1. Library Sense Keys, ASC and ASCQ (continued) Sense Key ASCQ Description Hardware Error (04) Cannot initialize bar code reader No response from bar code reader No response from EEPROM Slave robotic generic problem Setting of gripper pic value failed Setting of slider pic value failed Setting of elevator pic value failed Setting of rotation pic value failed...
Page 400 No SCSI IC detected Different bar code labels External cooling fan failure Internal I2C bus error Over temperature problem Drive communication error Drive sled not present Drive broken: needs repair Drive load timeout Drive unload timeout TS3310 Tape Library Maintenance Information...
Page 401 Table B-1. Library Sense Keys, ASC and ASCQ (continued) Sense Key ASCQ Description Illegal Request (05h) Parameter length error Invalid command operation code Invalid element address Invalid field CDB SCSI invalid ID message Invalid LUN Command sequence error Invalid field in parameter list Parameter list error: parameter not supported Parameter value invalid Wrong firmware image, does not fit boot code...
Page 402: Drive Sense Data
B - Aborted command C - Reserved D - Volume overflow E - Reserved F - Reserved Information byte (most significant byte) Information byte Information byte Information byte (least significant byte) Additional Sense Length 8-11 Command specific information TS3310 Tape Library Maintenance Information...
Page 403 Table B-2. LTO Tape Drive Sense Data (continued) Bit Address or Name Byte 12-13 Additional Sense Code (ASC) Additional Sense Code Qualifier (ASCQ) Byte 12 Byte 13 ASC ASCQ 00 - No additional sense - The flags in the sense data indicate the reason for the command failure 01 - Filemark detected - A Read or Space command terminated early due to an FM The FM flag is set.
Page 404 00 - Write Append Error - A write type command failed because the point at which to append data was unreadable 00 - Erase failure - An Erase command failed to erase the required area on the media TS3310 Tape Library Maintenance Information...
Page 405 Table B-2. LTO Tape Drive Sense Data (continued) Bit Address or Name Byte 12-13 Additional Sense Code (ASC) - Additional Sense Code Qualifier (ASCQ) (Continued) Byte 12 Byte 13 ASC ASCQ 00 - Cartridge fault - A command could not be completed due to a fault in the tape cartridge 00 - Media Load/Eject Failed - (Sense Key 03) An attempt to load or eject the cartridge failed due to a problem with the cartridge.
Page 406 01 - Encryption - Key Service Not Configured 11 - Encryption - Incomplete Key - Associate Data Set 12 - Encryption (T10) - Vendor Specific Reference Key Not Found 08 - Encryption (T10) - Maximum Number of Supplemental Keys Exceeded B-10 TS3310 Tape Library Maintenance Information...
Page 407 Table B-2. LTO Tape Drive Sense Data (continued) Bit Address or Name Byte 12-13 Sense Key 6 (Unit Attention) 12 - Encryption - Key Change Detected 18 - Encryption - Changed (Read) 19 - Encryption - Changed (Write) 40 - Encryption - EKM Identifier Changed 41 - Encryption - EKM Challenge Changed 50 - Encryption - Initiator Identifier Changed 51 - Encryption - Initiator Response Changed...
Page 408 13. SCSI Address field (Byte 34) reports the SCSI Bus Address for the drive. Values returned range from 00h to 0Fh. 14. This field (Byte 35) contains the frame and drive number, passed across the RS-422 serial interface. B-12 TS3310 Tape Library Maintenance Information...
Page 409: Appendix C. Library Diagrams
Table C-1. Control module (CM) power requirements Item Volts Amps DC Watts AC Watts Servo PCB 9.41 11.07 Accessor Motors 4*0.75 169.41 Door/Display 11.76 13.84 Drive Sleds - 117.65 2x50 Drive Sled 1x1 23.5 (10w) 47.06 55.36 © Copyright IBM Corp. 2005, 2010...
Page 410: Interpreting Library Diagrams
Issues motion commands for the servo and motor driver board to execute over the LCB1 to SMD1/SMD2 communication interface v Library CAN network connects the LCB1 to the motion processor on SMD1 TS3310 Tape Library Maintenance Information...
Page 411 v Receives power and monitors the power supply status using the I (inter-integrated) interface to report any error conditions v Controls the user interface (LCD display and touch screen) and input/output (I/O) station via the DIEB v Controls media movement and monitors tape drive status Backplane Connect Boards (BCBs) The Backplane Connect Board (BCB) is an interconnect device for various library components.
Page 412 The Door & Import/Export Board (DIEB) is only found in the control module. The DIEB performs these functions: v v Controls the local (operator panel) interface. v v Interfaces the LCB1 with the LCD touch-screen interface. TS3310 Tape Library Maintenance Information...
Page 413: Control Module Electrical System
v v Controls the import/export station using the I2C interface with the LCB1. Then the LCB1 registers output to control the on-board buzzer that provides audio feedback for the library operator. v v The DIEB as well as the LCB1 provide critical environmental monitoring. v v Sends voltage information to the LCB1 using the I2C interface.
Page 414: Control Module And Expansion Module Electrical System
Control Module and Expansion Module Electrical System TS3310 Tape Library Maintenance Information...
Page 415: Library Electrical Block
Library Electrical Block Appendix C. Library Diagrams...
Page 416: Library Control Blade
Library Control Blade TS3310 Tape Library Maintenance Information...
Page 417: Library Control Blade Functions
Library Control Blade Functions Appendix C. Library Diagrams...
Page 418: Accessor Control Block
Accessor Control Block C-10 TS3310 Tape Library Maintenance Information...
Page 419: Door And Import/Export Board (Dieb
Servo and Motor Driver Board Sensor X Motor origin Power Conv RS232 Sensor Y Motor origin CAN In Y Motor Servo X Motor drive Interface Servo Theta motor drive control Theta motor origin Sensor Servo drive Reach motor Servo drive Sensor Reach motor origin Voltage...
Page 420: Door And Display Block
Load Sharing 48 V Power Supply Logic and Input: 100-260V AC Servo Circuit Rear Panel Switch Protection Drive Circuit Load Sharing 48 V Power Supply Protection Input: 100-260V AC Front Panel Power Enable Switch Drive Sled Interconnect Board (DSIB) C-12 TS3310 Tape Library Maintenance Information...
Page 421 C-13 Appendix C. Library Diagrams...
Page 422: Library Cables
Library Cables Library System Grounding C-14 TS3310 Tape Library Maintenance Information...
Page 423: Library Power System
Library Power System C-15 Appendix C. Library Diagrams...
Page 424 C-16 TS3310 Tape Library Maintenance Information...
Page 425: Appendix D. Using Ultrium Drives
“Fixing SCSI Bus Problems” on page D-51 “Fixing Fibre Channel Errors” on page D-54 “Fixing SAS Interface Problems” on page D-57 Figure D-1. Front panel of the drive Status Light Single-character Display (SCD) Unload Button SCD Dot © Copyright IBM Corp. 2005, 2010...
Page 426: Single-Character Display (Scd
To eject the cartridge, press the unload button. Flashing Displaying The drive is displaying error code(s) from the error code log on the SCD. For more Amber Error Code information, see “Diagnostic and Maintenance Functions” on page D-26. TS3310 Tape Library Maintenance Information...
Page 427 Table D-1. Meaning of Status Light and Single-character Display (SCD) (continued) If the and the Status Light Meaning SCD is... is... Amber During the power-on/initialization and POST (Power-On Self Test), the SCD briefly numbers, displays letters, or segments , then becomes blank (not lit) when POST is complete and there are no POST errors. If a POST error has been detected, an error code will be displayed in the SCD and the Status Light will flash amber.
Page 428: Unload Button
Inserting a Tape Cartridge To insert a tape cartridge: 1. Ensure that the drive is powered ON. 2. Ensure that the write-protect switch on the tape cartridge is properly set. TS3310 Tape Library Maintenance Information...
Page 429: Removing A Tape Cartridge
IBM LTO Ultrium tape cartridges. You may use other LTO-certified data cartridges, but they may not meet the standards of reliability that are established by IBM. The IBM LTO Ultrium Data Cartridge can not be used in other IBM non-LTO Ultrium tape products.
Page 430: Types Of Cartridges
“WORM (Write Once, Read Many) Cartridge” on page D-8 v “Cleaning Cartridge” on page D-9 Data Cartridge All generations of IBM Ultrium data cartridges contain 1/2-inch, dual-coat, metal-particle tape. When processing tape in the cartridges, Ultrium Tape Drives use a linear, serpentine recording format.
Page 431: Nominal Cartridge Life: Load/Unload
Cartridge Memory Chip (LTO-CM) All generations of the IBM LTO Ultrium Data Cartridges include a Linear Tape-Open Cartridge Memory (LTO-CM) chip ( 1 in Figure D-3 on page D-6), that...
Page 432: Ultrium Data Cartridge On The Left; Worm Cartridge On The Right
To control the capacity of the cartridge (for example, to obtain a faster seek time) issue the SCSI command SET CAPACITY. For information about this command, refer to the IBM TotalStorage Ultrium Tape Drive SCSI Reference. WORM (Write Once, Read Many) Cartridge Certain records retention and data security applications require a Write Once, Read Many (WORM) method for storing data on tape.
Page 433: Cartridge Compatibility
When the cleaning is finished, the cartridge is ejected. Note: The drive will automatically eject an expired cleaning cartridge. IBM Cleaning Cartridges are valid for 50 uses. The cartridge's LTO-CM chip tracks the number of times that the cartridge is used. Cartridge Compatibility Table D-3.
Page 434: Bar Code Label Requirements For Ultrium Tape Drives And Libraries
Tape cartridges can be ordered with the labels included or with custom labels. To order tape cartridges and bar code labels, see “Ordering Media Supplies” on page D-17. The bar code for usage in IBM tape libraries must meet predefined specifications. They include (but are not limited to):...
Page 435: Unlabeled Media Detection
Guidelines for Using Bar Code Labels Apply the following guidelines whenever using bar code labels: v Use only IBM-approved bar code labels on cartridges to be used in an IBM tape library. v Do not reuse a label or reapply a used label over an existing label.
Page 436 Re-scans all slots in the library that were Note: On the Operator Panel, select the identified as empty in the standard Unlabeled Media Detection checkbox, then inventory. select All. If media is detected, it is assumed to have an unreadable barcode. D-12 TS3310 Tape Library Maintenance Information...
Page 437: Importing Unassigned Media
Incorrect handling or an incorrect environment can damage cartridges or their magnetic tape. To avoid damage to your tape cartridges and to ensure the continued high reliability of your IBM LTO Ultrium Tape Drives, use the following guidelines. D-13...
Page 438 (see 1 in Figure D-6 on page D-15 and 4 in Figure D-10 on page D-21). If there are gaps in the seam (see Figure D-6 on page D-15), the leader pin may be dislodged. D-14 TS3310 Tape Library Maintenance Information...
Page 439: Checking For Gaps In The Seams Of A
Figure D-6. Checking for gaps in the seams of a cartridge v Check that the leader pin is properly seated (see 2 in Figure D-10 on page D-21). v If you suspect that the cartridge has been mishandled but it appears usable, copy any data onto a good cartridge immediately for possible data recovery.
Page 440: Tape Cartridges In A Turtlecase
Environmental and Shipping Specifications for Tape Cartridges Before you use a tape cartridge, acclimate it to the operating environment to prevent condensation in the drive (the time will vary, depending on the environmental extremes to which the cartridge was exposed). D-16 TS3310 Tape Library Maintenance Information...
Page 441: Ordering Media Supplies
Degaussing makes the cartridge unusable. If you burn the cartridge and tape, ensure that the incineration complies with all applicable regulations. Ordering Media Supplies To find the closest IBM-authorized distributor, visit the web at http://www.ibm.com/storage/media or call 1-888-IBM-MEDIA. D-17 Appendix D. Using Ultrium Drives...
Page 442: Cartridge
5-PACK Machine Type 3589 35L2086 Cartridge (with Cleaning Model 004 label) Cartridge Feature Code 4005 Repair Tools Leader Pin not available in this sales 08L9129 Reattachment channel Manual not available in this sales 08L9130 Rewind Tool channel D-18 TS3310 Tape Library Maintenance Information...
Page 443: Repairing A Cartridge
The Ultrium Tape Drives do not require cartridge bar code labels. However, if you use your data cartridges or cleaning cartridges in an IBM tape library product, you may need cartridge bar code labels if your tape library product requires them (see “Bar Code Labels”...
Page 444: Leader Pin In The Incorrect And Correct
Figure D-9 shows a leader pin in the incorrect 1 and correct 2 positions. Figure D-9. Leader pin in the incorrect and correct positions. The cartridge door is open and the leader pin is visible inside the cartridge. D-20 TS3310 Tape Library Maintenance Information...
Page 445 To reposition the leader pin, refer to Figure D-10 and perform the steps below. 1. Slide open the cartridge door ( 1 ) and locate the leader pin ( 2 ) Note: If necessary, shake the cartridge gently to roll the pin toward the door. 2.
Page 446 Cartridge manual rewind tool ( 2 ). A device that fits into the cartridge's hub and lets you wind the tape into and out of the cartridge. v Pin supplies ( 3 ). Leader pins and C-clips. D-22 TS3310 Tape Library Maintenance Information...
Page 447 Attention: v Use only the IBM Leader Pin Reattachment Kit to reattach the leader pin to the tape. Other methods of reattaching the pin will damage the tape, the drive, or both. v Use this procedure on your tape cartridge only when the leader pin detaches from the magnetic tape and you must copy the cartridge's data onto another cartridge.
Page 448 2. Remove the C-clip from the leader pin by using your fingers to push the clip away from the pin. Set the pin aside and discard the clip. Figure D-15. Removing the C-clip from the leader pin D-24 TS3310 Tape Library Maintenance Information...
Page 449 To attach the leader pin to the tape, refer to Figure D-16 and perform the steps below. 1. Position the tape in the alignment groove of the leader pin attach tool ( 1 ). 2. Place a new C-clip into the retention groove ( 2 ) on the leader pin attachment tool and make sure that the clip's open side faces up.
Page 450: Diagnostic And Maintenance Functions
Wrap Test” on page D-32 Run RS-422 Wrap Test: This test causes the drive to “Function Code 7: Run RS-422 Wrap Test” perform a check of the circuitry and connector for the on page D-33 RS-422 interface. D-26 TS3310 Tape Library Maintenance Information...
Page 451: Entering Maintenance Mode
Table D-10. Diagnostic and maintenance functions (continued) Function Diagnostic or Maintenance Function Instructions Location Code Unmake FMR Tape: Erases the FMR data on a “Function Code 8: Unmake FMR Tape” customer-supplied scratch (blank) data cartridge and on page D-34 rewrite the cartridge memory on the tape. This turns the cartridge into a valid customer-supplied scratch data cartridge.
Page 452: Exiting Maintenance Mode
Pressing the Unload Button once will abort the test at the end of the current test loop. Pressing the Unload Button twice will abort the test immediately. Wait for the drive to rewind the tape and unload the cartridge. D-28 TS3310 Tape Library Maintenance Information...
Page 453: Function Code 2: Update Drive Firmware From Fmr Tape
Record the time it takes for the test to complete. Compare the recorded time with the "Approximate Run Time" above. If the test runs successfully but the execution time is significantly longer than the "Approximate Run Time", run “Function Code F: Write Performance Test”...
Page 454: Function Code 3: Create Fmr Tape
Unload Button once per second until the code reappears.) 3. Press and hold the Unload Button for three or more seconds, then release it to select the function. The SCD changes to a flashing D-30 TS3310 Tape Library Maintenance Information...
Page 455: Function Code 4: Force A Drive Dump
4. Insert a scratch (blank) data cartridge that is not write protected (or the tape drive exits maintenance mode). The SCD changes to a flashing . The tape drive copies the FMR data to the scratch data cartridge. v If the tape drive creates the FMR tape successfully, it rewinds and unloads the new tape, exits Maintenance Mode, and the tape is ready to use .
Page 456: Function Code 6: Run Host Interface Wrap Test
SCSI cable of the drive that is closest to the server. Then attach the SCSI wrap plug to that SCSI connector. 1. Make sure that the host interface wrap plug is connected to the host interface connector at the rear of the drive. D-32 TS3310 Tape Library Maintenance Information...
Page 457: Function Code 7: Run Rs-422 Wrap Test
Function Code 7: Run RS-422 Wrap Test Note: This function is described here for information only. It is not supported on the IBM System Storage TS2340 Tape Drive This test causes the drive to perform a check of the circuitry and connector for the RS-422 interface.
Page 458: Function Code 8: Unmake Fmr Tape
Single-character Display (SCD) and exits Maintenance Mode. 1. Place the drive in Maintenance Mode. For instructions, see “Entering Maintenance Mode” on page D-27. D-34 TS3310 Tape Library Maintenance Information...
Page 459: Function Code A: Clear Error Code Log
2. Press the Unload Button once per second until appears in the SCD. (If you cycle past the desired code, press the Unload Button once per second until the code reappears.) 3. Press and hold the Unload Button for three or more seconds, then release it to view the most recent error code.
Page 460: Function Code F: Write Performance Test
Note: If you inserted an invalid tape cartridge (e.g. Gen 1, WORM media, or non-FMR cartridge), error code appears in the SCD and the amber Fault status light flashes. If you inserted a write-protected cartridge, or the media D-36 TS3310 Tape Library Maintenance Information...
Page 461: Function Code H: Test Head
has read-only compatibility (e.g., Gen2 media), error code appears in the SCD. Press the Unload Button. The tape drive unloads the cartridge and exits Maintenance Mode after the cartridge is removed. 1. Place the drive in Maintenance mMode. For instructions, see “Entering Maintenance Mode”...
Page 462: Function Code J: Fast Read/Write Test
F: Write Performance Test” on page D-36. If the Write Performance Test fails, replace the media. Press the Unload Button to stop the diagnostic and exit maintenance mode. Pressing the Unload Button once will abort the test at the end of the current test D-38 TS3310 Tape Library Maintenance Information...
Page 463: Function Code L: Load/Unload Test
loop. Pressing the Unload Button twice will abort the test immediately. Wait for the drive to rewind the tape and unload the cartridge. Attention: For this test, insert only a scratch (blank) data cartridge or a cartridge that may be overwritten. During the test, the drive overwrites the data on the cartridge.
Page 464: Function Code P: Post Error Reporting Enabled
When Post Error Reporting is disabled, deferred-check conditions are not reported to the host and temporary errors are not reported in the sense data. This is the normal (default) setting for the drive. When the drive has Post Error Reporting D-40 TS3310 Tape Library Maintenance Information...
Page 465: Drive Error Codes
disabled, Function Code will be displayed in Maintenance Mode. The drive will default to Post Error Reporting disabled after a reboot or power off/on cycle. 1. Place the drive in Maintenance Mode. For instructions, see “Entering Maintenance Mode” on page D-27. 2.
Page 466 2. Power the tape drive OFF and ON, then retry the operation that produced the error. 3. If the problem persists, download new firmware and retry the operation. 4. If the problem persists, send the drive dump that you collected in step 1 to your IBM Support Center.
Page 467 Table D-11. Error codes on the Single-character Display (continued) Error Code Cause and Action Tape drive hardware problem. The drive determined that a tape path or read/write error occurred. To prevent damage to the drive or tape, the tape drive will not allow you to insert a cartridge if the current cartridge was successfully ejected.
Page 468 – If the diagnostic fails, replace the tape drive. – If the diagnostic succeeds, replace the cartridges that caused the problem. The error code clears when you remove the tape cartridge or place the tape drive in maintenance mode. D-44 TS3310 Tape Library Maintenance Information...
Page 469 Table D-11. Error codes on the Single-character Display (continued) Error Code Cause and Action Media error. The tape drive determined an error occurred because of a faulty tape cartridge or an invalid tape cartridge. Ensure the tape cartridge is the correct media type: v Ultrium -1 tape cartridges are not supported in Ultrium-4 tape drives.
Page 470 The error code clears when you clean the tape drive or place it in maintenance mode. Fiber AL_PA conflict. Two drives on fiber loop have the same AL_PA. Modify the tape drive AL_PA to eliminate the conflict. D-46 TS3310 Tape Library Maintenance Information...
Page 471 1. Check the host application to ensure the host application is providing the correct encryption key. v Refer to the IBM Tape Device Drivers Encryption Support documentation and the IBM LTO Ultrium Tape Drive SCSI Reference documentation for the Sense Data returned for an encryption operation.
Page 472: Resolving Tape Drive Problems
If the SCSI bus is terminated properly, check the power at the power source. Ensure the tape drive sled is connected properly, (see “Drive Sled” on page 8-43). If the problem persists, replace the tape drive sled. D-48 TS3310 Tape Library Maintenance Information...
Page 473: Methods Of Receiving Errors And Messages
Table D-12. Troubleshooting Tips for the Ultrium Tape Drive (continued) If the problem is this..Do this..The Ultrium Tape Drive won't load a One of the following has occurred: tape cartridge. v A tape cartridge is already inserted. To remove the cartridge, press the unload button.
Page 474: Using Host Sense Data
To determine the meaning of host sense data, see Appendix E, “Message Retrieval at the Host,” on page E-1 and “Sense Data” on page D-51. Also refer to the IBM Ultrium Device Drivers Installation and User's Guide or visit the web at http://www.ibm.com/storage/lto.
Page 475: Viewing The Drive Error Log
Sense Data Viewing the Drive Error Log The Ultrium Tape Drive keeps an error log that you can use to identify and correct errors. The log contains the 10 most recent error codes, which appear (one at a time) on the single-character display. To view the drive error log: 1.
Page 476: Fixing A Solid Error With One Drive On A Scsi Bus
SCSI terminator v SCSI host-to-drive cable v Interposer (if installed) If the failure still exists, it probably is caused by the host system hardware or software. Refer to the service documentation for the host system. D-52 TS3310 Tape Library Maintenance Information...
Page 477: Fixing A Solid Error With Multiple Drives On A Scsi Bus
1. Verify that the latest level firmware is installed on the drive. Update the firmware, if necessary. Required library firmware and drive firmware can be downloaded by visiting http://www.ibm.com/storage/lto. 2. Check host error logs to determine if a specific cartridge is causing the problem. Replace the cartridge that is listed as being faulty.
Page 478: Fixing An Intermittent Error With Multiple Drives On A Scsi Bus
Fixing Fibre Channel Errors If you are connected to a Fibre Channel Storage Area Network (SAN) by using a SAN Data Gateway, use the IBM Storage Area Network Gateway Module Setup, Operator, and Service Guide to determine whether the problem is occurring between the drive and the SAN Data Gateway.
Page 479: Starting Problem Determination
3. Ensure that the configuration and software levels are supported. To determine the latest supported attachments or to get a comprehensive list of compatible software, visit http://www.ibm.com/storage/lto. 4. Ensure that the Fibre Channel cables are installed correctly. 5. Go to one of the following procedures: v “Fixing a Consistent Error with a Single Drive on a Fibre Channel Loop”...
Page 480: Fixing A Consistent Error With Multiple Drives On A Fibre Channel Loop
5. Run the Fibre Channel wrap test at the end of the fiber cable (see Function Code 6 in “Function Code 6: Run Host Interface Wrap Test” on page D-32). v If the test fails, replace the fiber cable. D-56 TS3310 Tape Library Maintenance Information...
Page 481: Fixing Intermittent Fibre Channel Errors
2. Ensure that the configuration and software levels are supported. a. Determine the current software levels by selecting Reports->Library Configuration. b. Download the latest levels of software by visiting http://www.ibm.com/ storage/lto. 3. Check that each Fibre Channel cable does not exceed 500 m (1640 ft).
Page 482 10. If the problem still exists, replace the drive sled. If this does not fix the problem, suspect that the problem is caused by host system hardware or software. Refer to the service documentation for the host system. 11. Go to “End of Call” on page 7-44. D-58 TS3310 Tape Library Maintenance Information...
Page 483 1. Verify that the latest level of firmware is installed on the drive. Update the firmware, if necessary. Required library firmware and drive firmware can be downloaded by visiting http://www.ibm.com/storage/LTO. 2. Check host error logs to determine if a specific cartridge is causing the problem.
Page 484 D-60 TS3310 Tape Library Maintenance Information...
Page 485: Appendix E. Message Retrieval At The Host
“Retrieving from an HP-UX System” on page E-8 Obtaining Error Information From an RS/6000 IBM device drivers for the RS/6000 system logs error information when an error occurs on a tape drive or library. The error information includes the following: 1.
Page 486: Aix Errpt Library Error Log Example
Table E-1. AIX ERRPT Library Sense Data Description SCSI Command 0001, 1009, 0101 Command Parameters Byte 0 of Library Sense Data Sense Key 4400 ASC/ASCQ (Additional Sense Code/Additional Sense Code Qualifier) Library SAT (Service Action Ticket) Code TS3310 Tape Library Maintenance Information...
Page 487: Drive Error Log Example
Machine ID: 000D090D4C00 Node ID: tsm Class: H Type: PERM Resource Name: rmt2 Resource Class: tape Resource Type: LTO Location: 40-60-00-2,0 VPD: Manufacturer....IBM Machine Type and Model..ULT3576-TD3 Serial Number....1300015078 Device Specific.(FW)..xxxx (Firmware Level) Description TAPE OPERATION ERROR Probable Causes TAPE User Causes...
Page 488: Scsi Bus Error Example 1
0000 0015 000B 0210 0678 C800 0000 8200 8277 1B20 00A2 ED00 0000 0002 FFFF FFFF 00FF 0000 111F F000 F3DF F110 Figure E-3. Example of Error Suggesting SCSI Bus Problem, Which Takes Down Entire Bus TS3310 Tape Library Maintenance Information...
Page 489: Scsi Problem Points To Library Control Path As Possible Cause
Machine Id: 00003ABF4C00 Node Id: ofgtsm Class: H Type: PERM Resource Name: smc0 Resource Class: tape Resource Type: 3576 Location: 40-58-00-0,1 VPD: Manufacturer....IBM Machine Type and Model..ULT3576-TL Serial Number....IBM7810698 Device Specific.(FW)..x.xx Description TAPE DRIVE FAILURE Probable Causes ADAPTER TAPE DRIVE...
Page 490: Summary Report
C42F11D4 1011155300 U S VSC:DE SOFTWARE ERROR C42F11D4 1011153900 U S VSC:DE SOFTWARE ERROR C42F11D4 1011153800 U S VSC:DE SOFTWARE ERROR C42F11D4 1011150900 U S VSC:DE SOFTWARE ERROR Figure E-5. AIX ERRPT Commands Error Log Example TS3310 Tape Library Maintenance Information...
Page 491: Retrieving From An As/400 System With Risc Processor
Retrieving from an AS/400 System with RISC Processor IBM device drivers for the AS/400 system logs error information when an error occurs on a tape drive or library. The error information includes the following: 1. Device VPD 2. SCSI command parameters 3.
Page 492: Retrieving From An Hp-Ux System
/var/adm/messages. When you have located the error information, refer to the troubleshooting information in this manual. The two following service aid programs are provided with the IBM SCSI Tape Device Driver for SunOS: v Tape service program A tape service program called tapesrvc.c is provided and contains the following...
Page 493 – Save device error dump – Download device code The tape service program is invoked by using the /opt/stddutil/tapesrvc command. Note: You must have root authority to run the tape service program. The program is menu driven. Use discretion when running this program because it opens the device in diagnostic mode.
Page 494 E-10 TS3310 Tape Library Maintenance Information...
Page 495: Appendix F. Snmp Status Mib Variables And Traps
Indicates the library robotics system has transitioned from "not ready" to "ready". Traps 106 and 107 may occur as part of a startup or shutdown procedure. If they occur at another time, a library door may be open. © Copyright IBM Corp. 2005, 2010...
Page 496 The library set TapeAlert 2, indicating a library hardware failure. Non-mechanical The library set TapeAlert 4, indicating a non-mechanical Hardware Failure hardware failure. | | | Cartridge Pick Problem The library set TapeAlert 13, indicating a problem when picking a tape cartridge. TS3310 Tape Library Maintenance Information...
Page 497 Table F-2. Status Traps (continued) | | | Event Trap ID Description Cartridge Placement The library set TapeAlert 14, indicating a problem when Problem placing a tape cartridge. | | | Drive Load Problem The library set TapeAlert 15, indicating a problem when loading a tape drive.
Page 498 TS3310 Tape Library Maintenance Information...
Page 499: Notices
The materials at those web sites are not part of the materials for this IBM product and use of those web sites is at your own risk.
Page 500: Trademarks
IBM is not responsible for any radio or television interference caused by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment.
Page 501 Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verändert bzw.
Page 502 Dieses Gerät ist berechtigt, in übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung des EMVG ist die IBM Deutschland GmbH, 70548 Stuttgart. Generelle Informationen: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A.
Page 503 IBM Taiwan Contact Information IBM Taiwan Product Service Contact Information: IBM Taiwan Corporation 3F, No 7, Song Ren Rd., Taipei Taiwan Tel: 0800-016-888 Korean Class A Electronic Emission Statement Australia and New Zealand Class A Statement Attention: This is a Class A product. In a domestic environment this product might cause radio interference in which case the user might be required to take adequate measures.
Page 504 TS3310 Tape Library Maintenance Information...
Page 505: Glossary
A circuit board that adds function to a computer. Automation Drive Interface. Adjustment. ® Advanced Interactive Executive. IBM's implementation of the UNIX operating system. The RS/6000 system, among others, uses AIX as it's operating system. alphanumeric Pertaining to a character set that contains letters, numerals, and usually other characters, such as punctuation marks.
Page 506 A string consisting of a certain number of bits (usually 8) that are treated as a unit and represent a character. A fundamental data unit. TS3310 Tape Library Maintenance Information...
Page 507 capacity The amount of data that can be contained on storage media and expressed in bytes of data. cartridge manual rewind tool A device that can be fitted into the reel of a cartridge and used to rewind tape into or out of the cartridge. Cartridge Memory.
Page 508 A file that contains the code needed to use an attached device. DIAG Diagnostic section of maintenance information manual. differential See High Voltage Differential (HVD). direct access storage A storage device in which the access time is independent of the location of the data. TS3310 Tape Library Maintenance Information...
Page 509 Directory Name System. This allows the library to recognize text-based addresses instead of numeric IP addresses. download To transfer programs or data from a computer to a connected device, typically a personal computer. To transfer data from a computer to a connected device, such as a workstation or microcomputer.
Page 510 File protect. frayed Damaged as if by an abrasive substance. Field replaceable unit. Fault symptom code. Fault symptom index. functional microcode Microcode that is resident in the machine during normal customer operation. TS3310 Tape Library Maintenance Information...
Page 511 IBM LTO Ultrium 4 Half-High Tape Drive Located within the library, a data-storage device that controls the movement of the magnetic tape in an IBM LTO Ultrium Tape Cartridge. The drive houses the mechanism (drive head) that reads and writes data to the tape.
Page 512 Library Drive Interface. Light-emitting diode. Linear Tape-Open (LTO) A type of tape storage technology developed by the IBM Corporation, Hewlett-Packard, and Certance. LTO technology is an “open format” technology, which means that its users will have multiple sources of TS3310 Tape Library Maintenance Information...
Page 513 Pertaining to the bar code on the bar code label of the IBM Ultrium Tape Cartridge, a 2-character code, L1, that represents information about the cartridge. L identifies the cartridge as one that can be read by devices which incorporate LTO technology;...
Page 514 Nonvolatile storage. A storage device whose contents are not lost when power is cut off. oersted The unit of magnetic field strength in the unrationalized centimeter-gram-second (cgs) electromagnetic system. The oersted is the magnetic field strength in the interior of an elongated, uniformly wound H-10 TS3310 Tape Library Maintenance Information...
Page 515 solenoid that is excited with a linear current density in its winding of one abampere per 4π centimeters of axial length. offline Pertaining to the operation of a functional unit without the continual control of a computer. Contrast with online. online Pertaining to the operation of a functional unit that is under the continual control of a computer.
Page 516 SAS is a replacement for parallel SCSI with higher speeds, but still using SCSI commands. scratch cartridge A data cartridge that contains no useful data, but can be written to with new data. H-12 TS3310 Tape Library Maintenance Information...
Page 517 Single Character Display. SCSI Small computer system interface. segment A part. Select. serialize To change from parallel-by-byte to serial-by-bit. serializer A device that converts a space distribution of simultaneous states representing data into a corresponding time sequence of states. servo, servos An adjective for use in qualifying some part or aspect of a servomechanism.
Page 518: Tape Cartridge
Tape control unit. Thermal. thread/load operation A procedure that places tape along the tape path. Tapemark. UART Universal asynchronous receiver/transmitter. Underwriter's Laboratories. unload Prepare the tape cartridge for removal from the drive. utilities Utility programs. H-14 TS3310 Tape Library Maintenance Information...
Page 519 utility programs A computer program in general support of the processes of a computer; for instance, a diagnostic program. Under voltage. VOLSER Volume serial number. volume A certain portion of data, together with its data carrier, that can be handled conveniently as a unit.
Page 520 H-16 TS3310 Tape Library Maintenance Information...
Page 521: Index
14U data 2-26, D-6 DR079 6-83 library 8-5 export 2-3 DR080 6-84 remove/replace 8-4 import 2-3 DR081 6-84 replace in 14U library 8-12 inserting D-4 DR082 6-84 manual removal from drive 8-122 DR084 6-86 © Copyright IBM Corp. 2005, 2010...
Page 522 Architecture 2-29 DR021 6-68 Drive utilization reporting 2-13 supported topologies D-54 DR022 6-68 drives Fibre Channel-Arbitrated Loop DR024 6-69 resetting 7-39 topology D-54 DR026 6-70 Firmware DR028 6-71 drive 7-26 DR029 6-71 FMR cartridge 7-27 TS3310 Tape Library Maintenance Information...
Page 523 2-25 remove 8-35 modules 2-24 offline library 7-38 remove/replace 8-33 power supplies 2-25 online library 7-38 IBM Ultrium Tape Drive 2-11 slots 2-25 operating systems supported 2-33 Insert Cartridge D-35 lock assembly 8-37 operator interventions 7-2 install 8-121 logical libraries...
Page 524 2-7 T024 6-14 Specifications redundant power supply 2-12 T025 6-15 cartridges 2-28, D-13 reinstall 8-36 T026 6-15 library 2-31 remote access 7-12 T027 6-16 speed matching 2-11 remove 8-1, 8-37, 8-40, 8-119 T028 6-16 TS3310 Tape Library Maintenance Information...
Page 525 Status Light D-2 T070 6-32 WORM (Write Once, Read Many) D-8 Storage column 2-8 T071 6-32 WORM media errors D-8 remove/replace 8-96 T072 6-33 Write Once, Read Many (see subsystem status 4-3 T073 6-33 WORM) D-8 Support Notification iii T074 6-33 Write Performance Test D-36 Support Notification registration iii T075 6-34...
Page 526 TS3310 Tape Library Maintenance Information...
Page 527 IBM business partner, or your authorized remarketer. When you send comments to IBM, you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you. IBM or any other organizations will only use the personal information that you supply to contact you about the issues that you state on this form.
Page 528 Readers’ Comments — We'd Like to Hear from You Cut or Fold Along Line GA32-0478-08 Fold and Tape Please do not staple Fold and Tape _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ NO POSTAGE NECESSARY IF MAILED IN THE...
Page 530 Part Number: 46X4072 Printed in USA GA32-0478-08...

IBM TS3310 Maintenance Information

Chapter 1. Start Service

Chapter 2. Product Description

Chapter 3. Library Components

Chapter 4. User Interfaces

Chapter 5. Safety and Environmental Notices

Chapter 6. Service Action Tickets (Txxx) and Diagnostic Resolutions (Drxxx)

Quick Links

Related Manuals for IBM TS3310

Summary of Contents for IBM TS3310