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Table of Contents
Related Manuals for IBM ThinkPad T22 2647
Summary of Contents for IBM ThinkPad T22 2647
- Page 1 ® ThinkPad Service and Troubleshooting Guide...
- Page 2 Note Before using this information and the product it supports, be sure to read the general information under “Appendix A. Important safety instructions” on page 41 and “Appendix B. Product warranties and notices” on page 47 . DANGER v To avoid electric shock hazard, connect and disconnect cables appropriately when installing, moving or opening the covers of this product or attached devices.
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Page 3: Finding Information With Access Thinkpad
Finding information with Access ThinkPad Join an interactive community of ThinkPad users to access mobile resources, read tips and true stories, and share your own advice. Customize your ThinkPad with accessories, software and services. A one-click guide to service on the Web for your ThinkPad. Your gateway into a comprehensive help system, offering information about all of your ThinkPad computer hardware and software features. - Page 4 Whenever you have a question about your computer, or wish to view IBM Web sites, simply press the ThinkPad button to open Access ThinkPad. Click one of the Internet buttons to join an interactive ThinkPad Web community, or to directly access information about accessories and software updates, small business offerings, and help and support.
- Page 5 Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC card, or upgrading your memory. Use the controls shown to play, pause, and rewind the video clip.
- Page 6 ® ThinkPad T22 Service and Troubleshooting Guide...
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Page 7: Table Of Contents
Contents Finding information with Access ThinkPad Chapter 1. Overview of your new ThinkPad computer . Your ThinkPad at a glance Features . Specifications . Caring for your ThinkPad computer . Chapter 2. Solving computer problems Diagnosing problems . Troubleshooting . Error messages . - Page 8 viii ® ThinkPad T22 Service and Troubleshooting Guide...
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Page 9: Chapter 1. Overview Of Your New Thinkpad Computer
Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance Features . © Copyright IBM Corp. 2001 Specifications . Caring for your ThinkPad computer . -
Page 10: Your Thinkpad At A Glance
Your ThinkPad at a glance Your ThinkPad at a glance Front view Rear view ® ThinkPad T22 Service and Troubleshooting Guide... -
Page 11: Features
Features Processor v Intel ® Pentium Memory v Built-in: 128 MB v Maximum: 512 MB Storage device v 2.5-inch hard disk drive: Up to 32 GB, depending on the model Display The color display uses TFT technology: v Size: 13.3 or 14.1 inch, depending on the model v Resolution: –... - Page 12 Features Diskette drive To get the best performance from your diskette drives, use high-quality diskettes (such as IBM diskettes) that meet or exceed the following standards: v 1-MB, 3.5-inch, unformatted diskette: – ANSI (American National Standards Institute) X3.137 – ISO (International Standards Organization) 8860 –...
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Page 13: Specifications
Specifications Size v Width: 304.8 mm (12.0 in.) v Depth: 248.9 mm (9.8 in.) v Height: 33.0 mm (1.3 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature – At altitudes up to 2438 m (8000 ft) - Operating with no diskette: 5°... -
Page 14: Caring For Your Thinkpad Computer
Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. - Page 15 v Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v If your computer comes with a diskette drive, avoid inserting diskettes at an angle and attaching multiple or loose diskette labels, as these can lodge in the drive.
- Page 16 Caring for your ThinkPad computer v Do not modify or tape the latches to keep the display open or closed. v Take care not to turn your computer over while the ac adapter is plugged in. This could break the adapter plug. v Turn off your computer if you are replacing a device in a device bay, or else verify that the device is warm- or hot-swappable.
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Page 17: Chapter 2. Solving Computer Problems
Chapter 2. Solving computer problems Diagnosing problems . Troubleshooting . Error messages . Errors without messages . Password problems A power switch problem . Keyboard problems TrackPoint problems . Standby or hibernation problems . © Copyright IBM Corp. 2001 . 10 Computer screen problems . -
Page 18: Diagnosing Problems
Solving computer problems Diagnosing problems If you have a problem with your computer, you can test it by using ® PC-Doctor 1. Click Start. 2. Move the cursor to Programs and then to PC-Doctor for Windows. 3. Click PC-Doctor for Windows. 4. -
Page 19: Troubleshooting
Troubleshooting If you do not find your problem here, refer to access ThinkPad, your on-board help system. Open Access ThinkPad by pressing the ThinkPad button. The following section only describes problems that might prevent you from accessing this help system. Error messages Note: 1. - Page 20 Solving computer problems Message Solution 021x: Keyboard error Make sure that no object is placed on the keyboard or on the external keyboard, if you have one. Turn off the computer, and turn off all attached devices. Turn on the computer first; then turn on the attached devices. If you still see the same error code, do the following: If an external keyboard is connected, do the following: v Turn off the computer and disconnect the external keyboard;...
- Page 21 Message Solution 0280: Previous boot Your computer was previously unable to complete the boot process. incomplete Turn the computer off; then turn it on to start the IBM BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10.
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Page 22: Errors Without Messages
Solving computer problems Message Solution Operating system not Verify the following: found. v The hard disk drive is correctly installed. v A startable diskette is in the diskette drive If you still see the same error message, check the boot sequence, using IBM BIOS Setup Utility. -
Page 23: Password Problems
Solving computer problems If these items are properly set, and the screen remains blank, have the computer serviced. Problem: When I turn on the machine, nothing appears on the screen, but I hear two or more beeps or a continuous beep while starting up. Solution: If you are using Ethernet: v Make sure that the Ethernet cable is connected firmly. -
Page 24: A Power Switch Problem
Solving computer problems representative to have the system board replaced. Proof of purchase is required, and an additional charge might be required for the service. A power switch problem Problem: The system does not respond, and you cannot turn off the computer. Solution: Turn off the computer by pressing and holding the power switch for 4 seconds or more. -
Page 25: Trackpoint Problems
Solving computer problems Problem: All or some keys on the external keyboard do not work. Solution: To use an external keyboard, you need to attach the keyboard/mouse cable or dock the ThinkPad Dock to the computer. Make sure that: v The keyboard/mouse cable is correctly connected to the computer. v The keyboard cable is connected to the correct side of the keyboard/mouse cable or the ThinkPad Dock. -
Page 26: Standby Or Hibernation Problems
Solving computer problems If your mouse is incompatible with the IBM TrackPoint, using the ThinkPad Configuration Program. Note: For more information, see the manual supplied with the mouse. Problem: The mouse buttons do not work. Solution: Change the mouse driver to Standard PS/2 Port Mouse, and then reinstall IBM PS/2 TrackPoint. - Page 27 Solving computer problems Problem: When you take action to return from standby mode, the computer display remains blank. Solution: Check whether an external monitor was disconnected while the computer was in standby mode. Do not disconnect the external monitor while the computer is in standby mode or hibernation mode. If no external monitor is attached when the computer resumes, the computer display remains blank and output is not displayed.
- Page 28 Solving computer problems Problem: Your computer does not enter standby or hibernation mode. Solution: Check whether any option has been selected that would disable your computer from entering standby or hibernation mode. Problem: The computer does not enter standby mode as set by the timer under Windows 98 or Windows NT Solution: For Windows 98:...
- Page 29 For Windows 98: 1. Start the ThinkPad Configuration program. 2. Click Power Management . 3. Click the Hibernation tab. 4. Click the Enable hibernation... button. 5. Click the Create Now button. If you are using one of the IBM communication PC Cards, the computer cannot enter hibernation mode.
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Page 30: Computer Screen Problems
Solving computer problems Computer screen problems Problem: The screen is blank. Solution: Press Fn+Home key to make the screen brighter. If you still have the problem, do the “Solution” in the problem below. Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is installed correctly. -
Page 31: Battery Problems
Problem: Incorrect characters appear on the screen. Solution: Did you install the operating system or application program correctly? If they are installed and configured correctly, have the computer serviced. Problem: The screen stays on even after you turn off your computer. Solution: Press and hold the power switch for 4 seconds or over to turn off your computer;... -
Page 32: Hard Disk Drive Problems
Solving computer problems If the optional Quick Charger is available, use it to charge the over-discharged battery. Problem: Your computer shuts down before the battery status indicator shows empty, -or- Your computer operates after the battery status indicator shows empty. Solution: Discharge and recharge the battery. -
Page 33: Other Problems
Other problems Problem: The computer locks or does not accept any input. Solution: Your computer might lock when it enters standby mode during a communication operation. Disable the standby timer when you are working on the network. To turn off the computer, press and hold the power switch for 4 seconds or more. - Page 34 Solving computer problems 2. With the cursor key, select Config; then press Enter. 3. Select USB by pressing Enter. 4. With the cursor key, select Disable; then press Enter. 5. Press F10 and Enter to save this setting and exit this utility. ®...
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Page 35: Starting Bios Setup Utility
Starting BIOS Setup Utility Your computer provides a program, called IBM BIOS Setup Utility, that enables you to select various setup parameters. The panels in this utility are as follows: v Config: Change the configuration of your computer. v Date/Time: Set the date and time. v Password: Set a password. -
Page 36: Recover Pre-Installed Software
Solving computer problems Recover pre-installed software If the data on your hard disk drive is damaged or accidentally erased, you can restore the software that was shipped with your computer. This software includes your pre-installed operating system, applications, and device drivers. To restore your pre-installed software, you can use either the Product Recovery program or a Recovery CD. - Page 37 6. Restart the system by pressing Ctrl+Alt+Del or by turning the computer off and then on again. Your computer will restart with the pre-installed operating system, drivers, and software. Note: Network drivers are not automatically restored with Windows NT 4.0; you will need to reinstall them. To use a Recovery CD to restore your pre-installed software, do the following: 1.
- Page 38 Solving computer problems To create a Recovery Repair diskette The Recovery Repair diskette is used to recover the prompt that is needed to access the Product Recovery program, if the prompt does not appear. Make a Recovery Repair diskette and save it for future use. To make a Recovery Repair diskette: 1.
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Page 39: Upgrading The Hard Disk Drive
Upgrading the hard disk drive You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your IBM reseller or IBM marketing representative. Note: Replace the hard disk drive only if you upgrade it or have it repaired. - Page 40 Upgrading the hard disk drive 5. Open the computer display; then stand the computer on its side and remove the hard disk drive by pulling the cover away from the computer. 6. Detach the cover from the hard disk drive. 7.
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Page 41: Replacing The Battery
Replacing the battery 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer may not be able to enter hibernation mode. If this happens, turn off the computer. 2. - Page 42 Replacing the battery ® ThinkPad T22 Service and Troubleshooting Guide...
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Page 43: Chapter 3. Getting Help And Service From Ibm
Chapter 3. Getting help and service from IBM Getting help and service . Getting help on the Web . © Copyright IBM Corp. 2001 . 36 Getting help by fax . 36 Calling IBM . . 37 . 37... -
Page 44: Getting Help And Service
Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. -
Page 45: Getting Help By Fax
Getting help by fax If you have a touch-tone telephone and access to a fax machine, in the U.S. and Canada you can receive by fax marketing and technical information on many topics, including hardware, operating systems, and local area networks (LANs). - Page 46 Getting help and service If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call.
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Page 47: Getting Help And Service
Country or region Language Hong Kong Cantonese Ireland English Italy Italian Japan Japanese Luxembourg French Mexico Spanish Netherlands Dutch New Zealand English Norway Norwegian Peru Spanish Portugal Portuguese Spain Spanish Sweden Swedish Switzerland German/ French/ Italian Taiwan Mandarin United English Kingdom United States English... - Page 48 Getting help and service ® ThinkPad T22 Service and Troubleshooting Guide...
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Page 49: Appendix A. Important Safety Instructions
Appendix A. Important safety instructions DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, connect and disconnect cables as shown below when installing, moving, or opening the covers of this product or attached devices. The 3-pin power cord must be used with a properly grounded outlet. - Page 50 DANGER Reduce the risk of fire and electric shock by always following basic safety precautions, including the following: v Do not use your computer in or near water. v During electrical storms: – Do not use your computer with the telephone cable connection. –...
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Page 51: Modem Safety Information
DANGER Follow the instruction below when installing or reconfiguring the Mini PCI option. To avoid shock hazard, disconnect all the cables and the ac adapter when you install the Mini PCI option or open the covers of the system or attached devices. Electrical current from power, telephone, and communication cables in hazardous. -
Page 52: Laser Compliance Statement
Use caution when installing or modifying telephone lines. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Laser compliance statement The CD-ROM or DVD-ROM drive, which can be installed in the IBM ThinkPad computer is a laser product. - Page 53 DANGER Emits visible and invisible laser radiation when open. Avoid direct eye exposure. Do not stare into the beam or view it directly with optical instruments. Save these instructions. Appendix A. Important safety instructions...
- Page 54 ® ThinkPad T22 Service and Troubleshooting Guide...
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Page 55: Appendix B. Product Warranties And Notices
Appendix B. Product warranties and notices Warranty Statements The warranty statements consist of two parts: Part 1 and Part 2. Part 1 varies by country. Part 2 is the same for both statements. Be sure to read both the Part 1 that applies to your country and Part 2. v United States, Puerto Rico and Canada (Z125-4753-05 11/97)(Part 1 —... - Page 56 During the warranty period IBM or your reseller, if approved by IBM to provide warranty service, will provide repair and exchange service for the Machine, without charge, under the type of service designated for the Machine and will manage and install engineering changes that apply to the Machine.
- Page 57 IBM or your reseller provides certain types of repair and exchange service, either at your location or at a service center, to keep Machines in, or restore them to, conformance with their Specifications. IBM or your reseller will inform you of the available types of service for a Machine based on its country of installation.
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Page 58: Ibm Statement Of Warranty Worldwide Except Canada, Puerto Rico, Turkey And United States (Part 1- General Terms)
Neither IBM nor your reseller is responsible for any of your confidential, proprietary or personal information contained in a Machine which you return to IBM or your reseller for any reason. You should remove all such information from the Machine prior to its return. Production Status Each IBM Machine is manufactured from new parts, or new and used parts. - Page 59 subsequently or otherwise. Unless IBM specifies otherwise, the following warranties apply only in the country where you acquire the Machine. Nothing in this Statement of Warranty affects any statutory rights of consumers that cannot be waived or limited by contract. If you have any questions, contact IBM or your reseller. Machine - IBM ThinkPad T22 and the Battery Pack Warranty Period* -Three Years *Elements and accessories are warranted for three months.
- Page 60 EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. Items Not Covered by Warranty IBM does not warrant uninterrupted or error-free operation of a Machine. Unless specified otherwise, IBM provides non-IBM machines WITHOUT WARRANTIES OF ANY KIND.
- Page 61 a. follow the problem determination, problem analysis, and service request procedures that IBM or your reseller provides, b. secure all programs, data, and funds contained in a Machine, c. provide IBM or your reseller with sufficient, free, and safe access to your facilities to permit them to fulfill their obligations, and d.
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Page 62: Part 2 - Worldwide Country-Unique Terms
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. Part 2 - Worldwide Country-Unique Terms ASIA PACIFIC AUSTRALIA: The IBM Warranty for Machines: The following paragraph is added to this Section: The warranties specified in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other legislation and are only limited to the extent permitted by the applicable legislation. - Page 63 Guarantees Act 1993 will not apply in respect of any goods which IBM provides, if you require the goods for the purposes of a business as defined in that Act. Limitation of Liability: The following is added to this Section: Where Machines are not acquired for the purposes of a business as defined in the Consumer Guarantees Act 1993, the limitations in this Section are subject to the limitations in that Act.
- Page 64 2. as to any other actual direct damages, IBM’s liability will be limited to the total amount you paid for the Machine that is the subject of the claim. Applicability of suppliers and resellers (unchanged). FRANCE: Limitation of Liability: The following replaces the second sentence of the first paragraph of this Section: In such instances, regardless of the basis on which you are entitled to claim damages from IBM, IBM is liable for no more than: (items 1 and 2...
- Page 65 The following sentence is added to the end of the first paragraph of item 2: IBM’s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence. IRELAND: Extent of Warranty: The following is added to this Section: Except as expressly provided in these terms and conditions, all statutory conditions, including all warranties implied, but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act...
- Page 66 Unless otherwise provided by mandatory law, IBM and your reseller are not liable for any of the following: (items 1 and 2 unchanged) 3) indirect damages, even if IBM or your reseller is informed of their possibility. SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND: Limitation of Liability: The following is added to this Section: IBM’s entire liability to you for actual damages arising in all situations involving nonperformance by IBM in respect of the subject matter of this...
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Page 67: Notices
Notices This publication was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. -
Page 68: Electronic Emission Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. Electronic emission notices Federal Communications Commission (FCC) Statement ThinkPad T22, machine type 2647 or 2648 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. -
Page 69: Telecommunication Notices
Industry Canada Class B Emission Compliance Statement This Class B digital apparatus complies with Canadian ICES-003. Avis de conformité à la réglementation d’Industrie Canada Cet appareil numérique de la classe B est conform à la norme NMB-003 du Canada. European Community Directive Conformance Statement This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electro-magnetic compatibility. - Page 70 3. The REN is useful to determine the quantity of devices you may connect to your telephone line and still have those devices ring when your number is called. In most, but not all, areas, the sum of the RENs of all devices should not exceed five (5.0).
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Page 71: Industry Canada Requirements
Industry Canada requirements Notice The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications networks protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. -
Page 72: Notice For Australia
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de l’entreprise locale de télécommunication. Le matériel doit également être installé en suivant une méthode acceptée de raccordement. Dans certains cas, les fils intérieurs de l’entreprise utilisés pour un service individuel à... - Page 73 the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.
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Page 74: Notice For European Union Countries
Notice for European Union countries Hereby Ambit declares that this ″J07M041.00″ modem is in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC. ® ThinkPad T22 Service and Troubleshooting Guide... -
Page 75: Trademarks
Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both: HelpCenter PS/2 Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States and/or other countries. Intel and Pentium are trademarks of Intel Corporation in the United States and/or other countries. - Page 76 ® ThinkPad T22 Service and Troubleshooting Guide...
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Page 77: Index
Index Access ThinkPad iii battery problems 23 BIOS Setup 27 carrying the computer 6 cleaning the computer 8 computer display problems 22 configuration setup 27 electronic help iii error messages 11 errors without messages 14 fax, help by 37 hard disk problems 24 upgrading 31 hibernation problems 18... - Page 78 ® ThinkPad T22 Service and Troubleshooting Guide...
- Page 80 Part Number: 27P2093 (1P) P/N: 27P2093...