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What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a
Samsung Technician who can remotely:
• Diagnose your TV
• Adjust the TV settings for you
• Perform a factory reset on your TV
• Install recommended firmware updates
How Does it Work?
Having a Samsung Tech remotely service your TV is easy.
1. Call the Samsung Contact
Center and ask for remote
support.
3. Select Remote Management,
and then agree to the service
agreements. When the PIN
screen appears, provide the PIN
number to the agent.
2. Open the menu on your TV and
go to the Support section.
4. The agent will then access your
TV. That's it!
English - 25
Troubleshooting
If the TV seems to have a problem, first review this list of possible problems
and solutions. Also, review the Troubleshooting Section in the e-Manual. If
none of the troubleshooting tips apply, visit www.samsung.com/support or call
Samsung Customer Service at 1-800-SAMSUNG (1-800-726-7864).
Issues
Solutions and Explanations
Flickering and Dimming
If your Samsung Television is flickering or dimming sporadically, you may
need to disable some of the energy efficiency features.
Disable Energy Saving (System > Eco Solution > Eco Sensor) and/
or Energy Saving (System > Eco Solution > Energy Saving) and check
again.
Component Connections /
If you find that the color on your Samsung television screen is not correct or
Screen Color
the black and white colors are off, run a Self Diagnosis Picture Test (Support
> Self Diagnosis > Picture Test).
If the picture problem is caused by the TV, the problem should be visible in
the Picture Test. If the problem is not visible, next confirm that the TV's video
input ports are connected to the correct external video device output ports
and that none of the connections are loose. Finally, if possible, test your
external video devices by connecting them to another TV.
Screen Brightness
If you find that the colors on your Samsung TV are correct but just a little too
dark or bright, try adjusting the following settings first.
Navigate to Picture and adjust Cell Light, Contrast, Brightness,
Sharpness, Color, Tint (G/R) and other picture quality adjustment settings.
Auto Motion Plus/Blur
If you find that there is a blur or "ghost" shadow to the images on your
television screen, you might be able to correct the issue using Auto Motion
Plus (Picture > Picture Options > Auto Motion Plus).
Unwanted Powering Off
If your Samsung TV appears to turn off by itself, try disabling some of
the TV's energy efficiency and automatic off features. Check if Sleep
Timer (System > Time > Sleep Timer) has been enabled. Sleep Timer
automatically turns off the TV after an amount of time that you select. If the
Sleep Timer has not been enabled, see if No Signal Power Off (System >
Eco Solution > No Signal Power Off) or Auto Power Off (System > Eco
Solution > Auto Power Off) has been enabled. No Signal Power Off turns
off the TV if no signal has been received by the TV for a specified period time.
Auto Power Off turns off the TV if there has been no user input in four hours.
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Troubleshooting
