About this manual This manual contains service and reference information for the following products: Product name Machine type (MT) ThinkPad X1 Nano Gen 3 21K1, and 21K2 Use this manual along with the advanced diagnostic tests to troubleshoot problems. Important: •...
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This practice ensures correct grounding of the units. • If an electrical accident occurs: – Use caution; do not become a victim yourself. – Switch off power. – Send another person to get medical aid. ThinkPad X1 Nano Gen 3 Hardware Maintenance Manual...
4. Check for cracked or bulging batteries. 5. Remove the cover. 6. Check for any obvious non-ThinkPad / non-Lenovo alterations. Use good judgment as to the safety of any non-ThinkPad / non-Lenovo alterations. 7. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
The safety notices in this section are provided in the following languages: • English • Arabic • Brazilian Portuguese • French • German • Hebrew • Japanese • Korean • Spanish • Traditional Chinese DANGER DANGER ThinkPad X1 Nano Gen 3 Hardware Maintenance Manual...
– “FRU identification” on page 20 Important: • Advise customers to contact the Lenovo Customer Support Center if they need any assistance in obtaining or installing any software fixes, drivers, and UEFI BIOS downloads. Telephone numbers for Lenovo Support are available at: https://pcsupport.lenovo.com/supportphonelist...
Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web Site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.
If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic program enables you to view system information and test some hardware devices in your computer, such as memory, storage...
• “Checking the ac power adapter” on page 24 • “Checking the built-in battery and operational charging” on page 25 Checking the ac power adapter If the computer fails only when the ac power adapter is used: ThinkPad X1 Nano Gen 3 Hardware Maintenance Manual...
Checking the built-in battery and operational charging This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized manufacturer. The system does not support unauthorized batteries or batteries designed for other systems.
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When the latest maintenance diskette and the system program service diskette become available, they will be posted on: https://support.lenovo.com Reset or restore Windows To reset or restore Windows, refer to the information below: • Use Lenovo recovery options. 1. Go to https://support.lenovo.com/HowToCreateLenovoRecovery 2. Follow the on-screen instructions. • Use Window recovery options.
The system management password can also protect the system information stored in UEFI BIOS like a supervisor password, but it has lower authority by default. The system management password can be set through the UEFI BIOS menu or through Windows Management Instrumentation (WMI) with the Lenovo client-management interface.
Lenovo cannot reset your passwords or recover data from the storage drive. You can contact a Lenovo authorized service provider to have the storage drive replaced. A fee will be charged for parts and service. If the storage drive is a CRU (Customer Replaceable Unit), you can also contact Lenovo to purchase a new storage drive to replace the old one by yourself.
Hibernation mode In hibernation mode, the following occurs: • The system status, RAM, VRAM, and setup data are stored on the solid-state drive. • The system is powered off. ThinkPad X1 Nano Gen 3 Hardware Maintenance Manual...
Note: If the computer enters the hibernation mode while it is connected to the dock, do not disconnect it before resuming normal operation. If you do disconnect it and then try to resume normal operation, you will get an error message, and you will have to restart the system. If you have defined one of the following actions as the event that causes the system to go into hibernation mode, perform that action.
2. Replace the M.2 solid-state drive. HDD (HDD0) 3. Replace the system board. 2200 Have the computer serviced. Machine Type and Serial Number are invalid. 2201 Replace the system board. Machine UUID is invalid ThinkPad X1 Nano Gen 3 Hardware Maintenance Manual...
Beep errors Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep technology, do the following: 1.
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The following section describes some beep errors and the corresponding solutions. Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product. Error codes...
Error codes Solutions 0287: Discrete graphics error 1. Reinstall or replace the discrete graphics card (service provider only). 2. If step 1 does not work, replace the system board (service provider only). 1. Reconnect the display cable on both the system board side and the computer display side (service provider only) and check the LCD panel.
If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced.
Table 4. LCD-related symptoms FRU or action, in sequence Symptom or error No beep, power-on indicator on, and a blank LCD during 1. Run LCD Self Test. POST. 2. Replace the system board. • LCD backlight not working. 1. Reseat the LCD connectors. •...
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Key / Key combination Function Scroll contents Send system request Enter sleep mode To wake up the computer, press Fn or the power button. Go to beginning Go to end ThinkPad X1 Nano Gen 3 Hardware Maintenance Manual...
Rear view Nano-SIM-card tray * for selected models Bottom view Description Description Item Item Emergency-reset hole Speaker Emergency-reset hole If the computer stops responding and you cannot turn it off by pressing the power button, reset your computer: 1. Disconnect your computer from ac power. 2.
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at https://support.lenovo.com...
Major FRUs and CRUs FRU descriptions Self-service CRU Optional-service LCD unit Note: LCD unit is a single FRU. Thermal fan assembly Chapter 6 Locations...
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Power cord ac power adapter Miscellaneous parts (See “Miscellaneous parts” on page 47.) * for selected models Note: Depending on the computer model, your computer might look different from the illustration above ThinkPad X1 Nano Gen 3 Hardware Maintenance Manual...
• WWAN card thermalpad Connector and cable guide This topic provides information to help Lenovo authorized service technicians identify connectors and cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major FRUs and CRUs” on page 45.
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Thermal fan assembly The thermal fan assembly The thermal fan assembly comes with cable. connector (internal) comes with the cable. Connect the cable to this connector. ThinkPad X1 Nano Gen 3 Hardware Maintenance Manual...
Insert a Wireless-WAN card into this slot. (internal) Nano-SIM-card slot Insert a nano-SIM card into this slot to (external) establish WWAN connection. Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: https://support.lenovo.com/partslookup Chapter 6 Locations...
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Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site. 3. Restart the computer. 4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.
To check what ECAs have been previously applied to the machine, use the ECA Information Read/Write function on the LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key. 1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer.
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Note: Only the ECA number is stored in the EEPROM. The machine type of the ECA is assumed to be the same as the machine type of the machine that had the ECA applied to it. 1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer.
Wait three to five minutes to let the computer cool. Removing the nano-SIM-card and nano-SIM-card tray Note: If the computer you are servicing has a nano-SIM card installed, remove the card with the tray together. ThinkPad X1 Nano Gen 3 Hardware Maintenance Manual...
1010 Base cover assembly Removal steps of the base cover assembly Label locations on the base cover assembly The following illustration shows the location of each label. Chapter 8 Removing or replacing a FRU...
Torque M2 × L3 mm, flat-head, nylon-coated (2) Black 0.294 Nm (3.0 kgf-cm) Note: A thermalpad might cover the SSD, and ensure that you attach the thermalpad to the SSD after replacement. ThinkPad X1 Nano Gen 3 Hardware Maintenance Manual...
1030 Wireless-WAN card (for selected models) For access, remove this FRU: • “1010 Base cover assembly” on page 57 Removal steps of the wireless-WAN Step Screw (quantity) Color Torque M2 × L2.2 mm, big-hat, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) When installing: •...
1050 Power button board and power button board cable For access, remove this FRU: • “1010 Base cover assembly” on page 57 ThinkPad X1 Nano Gen 3 Hardware Maintenance Manual...
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Removal steps of the power button board Step Screw (quantity) Color Torque M2 × L2.2 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) Chapter 8 Removing or replacing a FRU...
The only exception to this is if the battery is physically damaged or a customer is reporting a possible safety issue. If the Lenovo Solution Center program is not installed on the computer, the customer should download and install the program to diagnose the battery, before getting a non-physically damaged battery replaced. Note that the replacement of a physically damaged battery is not covered by the warranty.
Step Screw (quantity) Color Torque M2 × L4.5 mm, flat-head, nylon-coated (6) Silver 0.181 Nm (1.85 kgf-cm) Note: After the built-in battery is removed or re-installed, Date/Time, power-on password and system management passwords are initialized. Press F1 to enter the ThinkPad Setup program to change Date/Time. 1070 Speaker assembly near the built-in battery For access, remove these FRUs: •...
When installing: ensure that cable guide cover is installed firmly. 1080 Trackpad and fingerprint reader cable For access, remove these FRUs in order: • “1010 Base cover assembly” on page 57 • “1060 Built-in battery” on page 62 ThinkPad X1 Nano Gen 3 Hardware Maintenance Manual...
Removal steps of the trackpad and fingerprint reader 1090 Trackpad For access, remove these FRUs in order: • “1010 Base cover assembly” on page 57 • “1060 Built-in battery” on page 62 Chapter 8 Removing or replacing a FRU...
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Removal steps of the trackpad Step Screw (quantity) Color Torque M2 × L1.8 mm, fine pitch, nylon-coated (4) Black 0.181 Nm (1.85 kgf-cm) ThinkPad X1 Nano Gen 3 Hardware Maintenance Manual...
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Installation steps of trackpad 1. A trackpad jig might come with the trackpad which is used for fixing the location of the trackpad. Attach the trackpad jig to the trackpad and bend the four angles as shown by arrows below. Chapter 8 Removing or replacing a FRU...
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2. Install the trackpad with jig as shown. 3. Install the screws to fix the trackpad. Ensure that trackpad mylar is attached well. ThinkPad X1 Nano Gen 3 Hardware Maintenance Manual...
4. Remove the trackpad jig. 1100 Fingerprint reader module and bracket For access, remove these FRUs in order: • “1010 Base cover assembly” on page 57 • “1060 Built-in battery” on page 62 Removal steps of the fingerprint reader module and bracket Chapter 8 Removing or replacing a FRU...
1110 Wireless-LAN antenna assembly For access, remove these FRUs in order: • “1010 Base cover assembly” on page 57 • “1040 Thermal fan assembly” on page 59 • “1060 Built-in battery” on page 62 ThinkPad X1 Nano Gen 3 Hardware Maintenance Manual...
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Removal steps of wireless-LAN antenna assembly Step Screw (quantity) Color Torque M1.6 × L2.6 mm, flat-head, nylon-coated (4) Black 0.098 Nm (1.0 kgf-cm) Attention: When you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken.
• “1020 2242 M.2 solid-state drive” on page 58 • “1030 Wireless-WAN card (for selected models)” on page 59 • “1040 Thermal fan assembly” on page 59 • “1060 Built-in battery” on page 62 ThinkPad X1 Nano Gen 3 Hardware Maintenance Manual...
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Removal steps of the system board assembly Step Screw (quantity) Color Torque M2 × L2.2 mm, big-hat, nylon-coated (8) Black 0.181 Nm (1.85 kgf-cm) Black 0.137 Nm M2 × L2 mm, big-hat, nylon-coated (1) (1.4 kgf-cm) Chapter 8 Removing or replacing a FRU...
• “1010 Base cover assembly” on page 57 • “1040 Thermal fan assembly” on page 59 • “1060 Built-in battery” on page 62 • “1070 Speaker assembly near the built-in battery” on page 63 ThinkPad X1 Nano Gen 3 Hardware Maintenance Manual...
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Step Screw (quantity) Color Torque M1.6 × L2.6 mm, flat-head, nylon-coated (2) Black 0.098 Nm (1.0 kgf-cm) Attention: When you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. When installing: ensure that you connect the orange cable to the main connector, and the blue cable to the auxiliary connector.
• “1060 Built-in battery” on page 62 • “1120 System board assembly” on page 72 • “1130 Wireless-WAN antenna assembly (for selected models)” on page 74 Removal steps of the speaker assembly near the hinges ThinkPad X1 Nano Gen 3 Hardware Maintenance Manual...
Step Screw (quantity) Color Torque M1.6 × L2.6 mm, flat-head, nylon-coated (2) Black 0.098 Nm (1.0 kgf-cm) 1150 LCD unit For access, remove these FRUs in order: • “1010 Base cover assembly” on page 57 Chapter 8 Removing or replacing a FRU...
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Removal steps of the LCD unit Step Screw (quantity) Color Torque M2.5 × L3.5 mm, flat-head, nylon-coated (6) Silver 0.294 Nm (3.0 kgf-cm) ThinkPad X1 Nano Gen 3 Hardware Maintenance Manual...
1160 Keyboard bezel assembly with keyboard To remove the keyboard bezel assembly, remove these FRUs in order: • “1010 Base cover assembly” on page 57 • “1020 2242 M.2 solid-state drive” on page 58 • “1030 Wireless-WAN card (for selected models)” on page 59 •...
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• “1120 System board assembly” on page 72 • “1130 Wireless-WAN antenna assembly (for selected models)” on page 74 • “1140 Speaker assembly near the hinges” on page 76 • “1150 LCD unit” on page 77 ThinkPad X1 Nano Gen 3 Hardware Maintenance Manual...
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
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Trademarks LENOVO, LENOVO logo, THINKPAD, THINKPAD logo, and TRACKPOINT are trademarks of Lenovo. Intel and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Microsoft, Microsoft Teams, and Windows are trademarks of the Microsoft group of companies. The terms HDMI and HDMI High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.